Account Manager (IT, SaaS) (offline)

We are looking for an Account Project Manager (IT, SaaS) to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, onboard new customers, and assist with technical aspects of integration.

Our ideal candidate is experienced in project management, technical support and customer service. We expect you to be a reliable professional, able to balance customer orientation and a results-driven approach.

As an Account Project Manager, you will be responsible for the following:

Provide professional after-sales support to maximise customer loyalty
Remain in regular contact with the customers to understand and meet their needs
Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation
Manage process of collection, systematisation and description of customer business and technical requirements for a payment system
Communicate with payment providers and acquirers
Manage, establish and settle the restrictions of the team and other resources demanded during customer onboarding/integration process
Understand the possibilities and restrictions of the current products
Managing and conduct of multilateral negotiations between customers and our internal technical team
Transfer of projects to GO-live and support

Our perfect Account Project Manager possesses:

Proven experience as an IT project manager, or similar sales/customer service/technical support role
Experience with project management tools and related best practices (Jira, Trello, Pivotal, Asana)
Master or bachelor’s degree or relevant experience in Information Technologies
Intermediate or higher level of English
Excellent communication/presentation skills and ability to build relationships
Organisational and time-management skills
Enthusiasm and passion towards the job

Will be an advantage:

Basic FinTech understanding
Persistence
Organisational skills

We offer:

Great chance to obtain valuable professional experience and increase your competitive edge
Dynamic and friendly environment with low hierarchy, open-door policy and communication
Long-term cooperation
Flexible working hours
Challenging tasks and projects
Comfortable office close to metro station
Competitive salary

PayCore.io is a payment platform and payments hub for online businesses and payment institutions. We integrate payment providers and acquirers all around the world to bring a unified communication, control, and management interface. PayCore.io is a dynamically developing FinTech company with its headquarters in London (the UK) and a development office in Kyiv (Ukraine). We’re looking for a talented and goal-oriented person to join our team.

About iGamingHunt

Consulting company aimed at start ups and midsize businesses. We help companies achieve long term growth worldwide. Our services include: recruitment, business consultancy, networking.

Company website:
https://igaminghunt.com/