Jobs

We’re looking for 2 Senior UX/UI Designers (Mobile Casual Games)
Ever wondered what it’s like to shape the experience of mobile puzzle games played by millions of users worldwide? Here’s your chance.
We’re currently looking for Senior UX/UI Designers to join a strong, creative team of ~20 developers, artists, and designers working on live casual puzzle games.
📍 Location: Remote (Europe + Turkey)

🎮 What you’ll actually do
You’ll be deeply involved in shaping how players feel inside the game — from the first tap to long-term engagement.
You’ll:
• Lead UX/UI design for new features (from idea → wireframes → final in-game UI)
• Design smooth, intuitive player flows (menus, HUDs, popups, systems)
• Create high-quality, visually strong UI aligned with game style
• Collaborate with product, design, art, and dev teams daily
• Own features end-to-end and see them shipped live
• Improve player experience using data + real player behavior
• Balance usability, engagement, and monetization in smart ways
• Contribute to and evolve a scalable UI design system
• Bring fresh ideas — not just execute, but improve the product

🧠 What we’re looking for
• 4+ years in UX/UI design in the gaming industry
• Strong portfolio with shipped mobile game UI/UX
• Experience with live games and ongoing feature updates
• Deep understanding of free-to-play / casual game UX patterns
• Strong Figma + Adobe Creative Suite skills
• Experience working with developers (Unity is a plus)
• Strong sense of layout, typography, composition, visual hierarchy
• Ability to translate game/product goals into player experience
• Confident English communication

🤝 Soft skills that matter
• Ownership mindset — you lead features, not just design them
• Strong product thinking + player empathy
• Comfortable in fast-paced, iterative environments
• Open to feedback and collaboration across disciplines
• Passion for games and interactive experiences

✨ Why this role is interesting
• Real ownership over features used by millions
• Creative freedom (not just task execution)
• Strong, experienced team with solid production pipelines
• Impact-driven culture focused on quality, not just speed

We’re working on a product that powers real conversations — an intelligent call center platform built to handle serious communication volumes. Think smart call routing, live dashboards, VoIP, and deep CRM integrations. The system is already running, already growing, and needs an engineer who wants to help shape where it goes next.

📍 Lviv / Remote · Full-time · 2+ years · English Upper-Intermediate

Stack

.NET 6+ / C# · React.js · TypeScript · MS SQL Twilio · WebRTC · SignalR · Azure (optional)

What You’ll Do

→ Build and maintain features across the full stack

→ Integrate telephony and CRM systems via APIs

→ Work on performance and scalability

→ Take part in code reviews, estimations, and tech discussions

What We’re Looking For

→ 2+ years with .NET (C#) and React.js in commercial projects

→ Good understanding of web architecture and client-server communication

→ Experience with REST APIs, relational databases, Git

→ English B2

What’s in It for You

✦ Stable long-term project

✦ Mentorship and regular growth conversations

✦ Remote or hybrid

✦ 18 vacation + 5 sick + 10 extra days off per year

✦ Accounting support, office lunches, team events

✦ Work Anniversaries -Special gifts to celebrate milestones.

We’re currently looking for a Product Manager to join the product SaaS team at G-MOS — a product from the Promodo ecosystem.

G-MOS is a SaaS platform that helps businesses scale Google Ads through automation and smart product workflows. We’re looking for a Product Manager with hands-on PPC experience who wants to build next-generation products for performance marketers and e-commerce businesses.

Must-have qualifications:

• 2+ years of experience in Product Management
• Hands-on PPC experience: Google Ads — must; Meta Ads, Amazon Ads, Bol.com Ads — nice to have
• Strong experience in product roadmapping and planning, including defining product vision and aligning it with business goals
• Proven skills in backlog management and prioritization, ensuring clarity, focus, and value-driven delivery
• Hands-on experience across the full product lifecycle, from product discovery and validation to delivery and launch
• Excellent stakeholder communication skills, with the ability to align expectations and collaborate effectively across teams
• English B2+ (spoken & written)
• Strong desire to build next-generation products
• Interest in AI: you regularly test new AI features and tools and understand where they add value

This role is a great match if you:

• Understand how PPC specialists work and think
• Can translate business and user needs into clear product solutions
• Care about usability, scalability, and measurable impact
• You’re comfortable working in a fast-growing, product-driven SaaS team

Key responsibilities:

• Work closely with the development team, marketing, and CEO
• Run customer development (custdev) interviews and gather continuous feedback
• Conduct market and competitive research
• Define and own the product roadmap and backlog
• Write clear product requirements (PRDs, user stories, acceptance criteria)
• Build new features and optimize existing workflows, including AI-powered ones
• Improve the current product UX in collaboration with design and development
• Contribute to and evolve the long-term product development vision

What we offer:

• fully remote setup: Monday-Friday, 9:00/10:00-18:00/19:00 (Kyiv time);
• work with a SaaS product in the active scaling phase, with proven product — market fit and a clear value proposition for customers;
• fast professional growth opportunities;
• close collaboration with a strong, experienced team, where your ideas and initiatives genuinely shape processes;
• timely and transparent compensation;
• paid vacation and sick leave — we support a healthy work—life balance and believe that rest and recovery are just as important as results.

Apply now and join the team!

Project description

We’re looking for a Crowd Marketing Specialist to grow Coupler.io’s presence on Reddit and SaaS-specific communities/forums like Shopify, Xero, etc.

You’ll join conversations where users talk about data, reporting, and automation, and contribute responses tied to real solutions using Coupler.io. You’ll also monitor brand mentions, track discussions, and spot opportunities for meaningful engagement.

If this sounds exciting, apply now! We are open to considering interns for this role!

WHAT’S YOUR IMPACT?

By showing up consistently in online communities, you’ll help users find practical solutions to data and reporting problems, no pitch required. Just good answers that happen to involve Coupler.io in terms of data flow automation, reporting optimization, etc.

Required skills

⭐ 1+ year of experience in digital marketing in any position (experience in Support or Social Media would be a plus)
⭐ Advanced written and spoken English
⭐ Strong communication skills and attention to detail
⭐ Ability to pick up new tools quickly
⭐ Comfortable using AI tools day-to-day (drafting messages, researching threads, etc.)
⭐ Curiosity, self-direction, eagerness to learn
⭐ Basic Google Workspace proficiency (Docs, GSheets, Drive)
⭐ Capability to manage your own tasks and collaborate with a team
⭐ Familiarity with how online communities function

As a plus

🔹Experience managing a Reddit account or crowd marketing in SaaS communities
🔹Background in SaaS, data tools, or marketing technology
🔹Familiarity with data integration or business intelligence concepts

We offer

🌎 Full-remote from any location or in one of our offices (Kyiv/Krakow/Warsaw) bit.ly/rw-remotecollab
💸 Competitive compensation, access to savings program, and deposit policy
💻 Thanks to our hardware policy, we use the best equipment and can regularly update it
🌴 34 days a year as paid time off (24 standard days + 10 more to cover public holidays)
🏋🏼 Health policy budget that will cover your private sports and healthcare expenses
🎤 Participate in our online and offline events
⌨️ Our offices are equipped with modern ergonomic chairs and standing desks
🍪 You can always find fresh food and drinks in our kitchen
🤝 In Ukraine, we collaborate through Diia.City
🤩 More about our benefits and how we work 🔗 Railsware Handbook: railsware.com/handbook

Responsibilities

🔹Monitor Reddit, Shopify, QuickBooks, and other relevant communities for discussions around data exports, reporting automation, and analytics
🔹Respond to threads with clear, helpful answers, and explain how Coupler.io fits where it genuinely does
🔹Create and publish posts in Coupler.io’s own community spaces
🔹Track brand mentions across communities and join conversations where your input adds real value
🔹Maintain a structured log of activity, including threads, responses, and performance
🔹Analyze engagement and share regular insights with the SEO Manager, highlighting trends, gaps, and opportunities

Шукаємо до себе в команду на full-time розробника з 1+ year of commercial working experience as a Full Stack WordPress Developer:
 

Необхідні знання та технічні навички:

• English Level: Intermediate (speaking)
• Medium knowledge in PHP (version 8 +)
• Medium knowledge in JS, CSS, HTML5, Semantic HTML
• WordPress (version 6.8.1)
• WooCommerce
• Gutenberg
• MySQL
• Bootstrap, Tailwind etc.
• Responsive Design
• Basic SEO Knowledge
• Theme & Plugin development
• Basic Security Knowledge
• Debug Developer Tools
• WP Site Speed Optimization
• WP-CLI
• Custom Elementor components
• WP REST API
• Polylang / WPML
   

Досід з:

• Rest API
• Linux/MacOs (filesystem, users and groups, SSH)
• Docker (with compose)
• Git
• CI/CD
   

Буде плюсом знання наступних фреймворків та бібліотек:

• Laravel
• React.js
• Redis
• WAI
   

Знання наступних платформ буде плюсом:

• Auth0, AWS, Google Cloud, Microsoft Azure, DigitalOcean
   

Що пропонуємо:

• Графік з 9:00 до 18:00 (одна година обідньої перерви)
• Допомога наставника, обмін досвідом з колегами
• Можливість для розвитку і вдосконалення
• Оплачувана щорічна відпустка та лікарняний
• Вихідні на державні свята
• Перегляд кваліфікації з подальшим підвищенням ставки
• Офіційне оформлення по ФОП (за потреби надаємо бухгалтера для супроводу)
• Ставка обговорюється за результатами співбесіди відповідно до рівня знань і навичок

Якщо ви бачите себе частиною нашої команди, тоді відправляйте своє резюме нам! Ми зв’яжемось з Вами найближчим часом!

Description

We are looking for a person with basic knowledge of .NET programming who is ready to join our strong and friendly team. You will start with .NET training from our mentor to refresh and consolidate your knowledge, the next step will be training on our products, and then you will join the main team working on a real development task. This is a great opportunity to start your career in IT.

The client is the world’s leading developer of Automatic Identification and Data Collection (AIDC) software with over 30 years of experience and over 750,000 installations across 120 countries. We develop and maintain a set of Web, Windows desktop, and server applications used for receiving, inventory management, product identification, product control, and shipping. The project started in 2006 with 6 employees and grew up to 20+. Nowadays, we have a great team deeply involved in all client processes and business decisions.

Requirements

• Basic knowledge of C# & .NET
• Good understanding of OOP
• Basic knowledge of databases and SQL
• Pre-intermediate English
• Strong willingness to learn

Job responsibilities

• Design and develop components and extensions to existing modules
• Defect investigation, bug fixing, and troubleshooting
• Unit and functional testing
• Writing functional and design documentation
• Following the design and coding standards accepted in the team
• Work with the QA team in order to validate the correctness of the implementation

N-iX is looking for skilled Senior/Lead Active Directory Engineer to join our team! Our customer is the European online car market with over 30 million monthly users, with a market presence in 18 countries. As a Lead Active Directory Engineer, you will play a pivotal role in shaping the future of online car markets and enhancing the user experience for millions of car buyers and sellers. We require a Lead Engineer to assess, clean up, and harden multiple inherited single-forest, single-domain Active Directory environments. These environments require standardization, security hardening, and alignment with current best practices. The focus will be on improving AD structure, security posture, Group Policy hygiene, and operational consistency, while also evaluating long-term viability and integration with enterprise IAM platforms. This is a hands-on senior role requiring deep expertise in Active Directory architecture, security, identity integration, and remediation of legacy configurations, including alignment with industry audit and compliance standards (e.g., PCI DSS).

Requirements:

• EDT Timezone work hours
• Extensive hands-on experience (typically 7+ years) with Active Directory engineering and administration.
• Proven experience performing AD clean-up, consolidation, or post-transition integration work.
• Strong expertise in: Active Directory (single-domain environments at scale), Group Policy design, cleanup, and optimization, OU design and delegation models.
• Demonstrated experience with: AD security hardening (tiered admin model, least privilege, attack surface reduction), identifying and remediating, stale objects (users, computers, groups), legacy permissions and misconfigurations, GPO sprawl and conflicts.
• Experience integrating Active Directory with IAM/IdP platforms, including: Azure AD / Entra ID - must have, Okta - nice to have, etc, SSO, federation, and identity synchronization (e.g., AAD Connect or equivalent), role-based access control (RBAC) and identity lifecycle management.
• Experience working within regulated or audited environments, including: PCI DSS (or similar frameworks such as ISO 27001, NIST).
• Implementing controls related to identity, access management, and auditability.
• Strong knowledge of: Authentication protocols (Kerberos, NTLM, SAML/OIDC basics), DNS (AD-integrated), replication, and site topology.
• Experience with tools such as: ADUC, ADSIEdit, Group Policy Management Console, PowerShell (AD module - must have) for bulk changes and reporting.
• Experience in auditing and improving: privileged access (Domain Admins, Enterprise Admins), service accounts and delegation.
• At least upper-intermediate English level.

 Responsibilities:

• Perform a comprehensive assessment of current AD environments.
• Identify and remediate: inactive/stale objects, legacy groups and excessive permissions, GPO duplication, conflicts, and inefficiencies.
• Redesign and implement: OU structure and delegation model, Group Policy strategy aligned to best practices.
• Implement security hardening measures, including: privileged access model (e.g., tiering), reduction of attack surface and legacy protocols.
• Alignment with audit/compliance requirements (e.g., PCI DSS controls).
• Integrate AD environments with enterprise IAM platforms, including: identity synchronization and federation, access model alignment (RBAC / least privilege), SSO enablement and identity lifecycle processes.
• Review and optimize: AD Sites and Services (replication topology), DNS configuration and health.
• Develop and execute cleanup and remediation plans with minimal disruption.
• Automate tasks and reporting using PowerShell.
• Produce clear documentation and operational standards, including audit-ready configurations.

Nice-to-Have Certifications:

• Microsoft Certified: Windows Server Hybrid Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Microsoft Certified: Azure Solutions Architect Expert
• MCSA / MCSE (legacy but relevant)
• Security certifications (e.g., CISSP, Security+, CISM)
• Okta Certified Professional / Administrator (or similar IAM certifications)

We help iGaming platforms boost engagement, revenue, and ROMI by up to 25% through deep player behavior analysis, detection of positive and suspicious activities, and personalized recommendations for each user.

About the Role

We are looking for a proactive and results-driven Lead Generation Manager who will take full ownership of our outbound pipeline and help scale it across multiple channels.

This is not a purely executional role - we expect you to bring ideas, test new hypotheses, and directly influence how our lead generation engine is built and evolves.

You will work closely with the marketing team and founders, contributing directly to pipeline growth and revenue through a structured and data-driven approach.

Responsibilities

Build and execute outbound lead generation strategy across key target segments
Identify, research, and prioritize target accounts (iGaming operators, platform providers)
Launch and manage outreach campaigns via LinkedIn, email, and other channels
Craft highly personalized messaging aligned with our company philosophy
Qualify leads and convert them into booked meetings and sales opportunities
Collaborate with marketing on campaigns, positioning, and content initiatives
Support conference activities: pre-event outreach, meeting booking, and follow-ups
Analyze performance metrics (reply rates, conversion, pipeline quality) and continuously optimize outreach
Test new channels, hypotheses, ICP segments, and messaging approaches
 

Requirements

2+ years of experience in Lead Generation / SDR / BDR roles
Strong hands-on experience with outbound channels (LinkedIn, cold email)
Proven track record of building and scaling outbound pipelines
Experience with conference-driven lead generation (outreach, qualification, booking)
Ability to research ICPs and build high-quality, targeted lead lists
Clear understanding of quality vs. volume in outreach strategies
Strong written communication skills in English (B2+)
Experience with tools such as Apollo, HubSpot, LinkedIn Sales Navigator, Heyreach
Analytical mindset with the ability to optimize performance based on data
 

Nice to Have

Experience in iGaming / betting industry
Familiarity with ABM strategies or multi-touch campaigns
 

Interview Process

Recruiting Interview (45 min)
Test Task
Technical Interview (60 min)
Final Interview with CMO & CEO (30 min)
 

What We Offer

Direct impact on pipeline and revenue
Freedom to experiment and implement your ideas
No corporate bureaucracy
Remote / flexible work format
Competitive salary
$600 annual learning and development budget
Professional English courses
Medical insurance
 

What’s Next

If this sounds like your kind of challenge - we’d love to hear from you.

Send us your CV along with anything that helps us better understand how you think and work.
We review applications within five working days and will get back to you if there’s a match.

We’re not looking for someone who just "finished a course." We’re looking for a Solo Player - a data-driven specialist who has managed campaigns end-to-end and knows how to scale based on cold, hard numbers.

The catch? We don’t have a massive buying department. You’ll be the sole owner of our traffic strategy and the ultimate decision-maker. No endless meetings, no "approval for the sake of approval." You run the show.

  What’s the mission?

• Full-Cycle Management: Launch and manage ads across Meta, TikTok, and beyond.
• Rapid Testing: Burn through creative/offer/landing page hypotheses faster than anyone else.
• Scale or Kill: Aggressively scale winning combos and cut losing campaigns without hesitation.
• System Hacks: Navigate bans, policy flags, and payment hurdles like a pro.

• Creative Synergy: Work closely with SMM to brainstorm high-converting hooks and concepts.

   

  It’s all about the numbers

We don’t care about "gut feelings." You need to speak the language of metrics to tell us exactly why a campaign is performing the way it is.

Your toolkit: CPC, CPM, CTR, CPA, ROI/ROAS, CR, and a solid grasp of LTV. You should be able to spot the bottleneck instantly: is it the creative, the traffic source, the lander, or the checkout?

🚫 This is NOT for you if:

• You’re used to working "by the book" and waiting for instructions.
• You can’t interpret metrics or turn data into an action plan.
• You’ve only worked as an assistant or handled "just one part of the process."

• Your English is "London is the capital of Great Britain" level. You need to be fluent enough to navigate global platforms, research trends, and communicate effectively.

   

✅ You’re our match if:

• You’ve independently managed and scaled high-budget campaigns.
• High-risk and Fintech are your natural habitat.
• You’re a self-starter who takes full responsibility for the budget and the outcome.
• English is your tool: You can easily read documentation, follow global ad trends, and communicate with the team.

 Why join us?

• Total Autonomy: You are your own Team Lead. We trust your expertise.
• Resource Access: Real budgets for testing and zero friction for launching new hypotheses.
• Direct Impact: No corporate layers. You work directly with the core team.
• Growth: Your income and role scale directly with your results.

📩 How to apply?

Skip the generic cover letter. Tell us:

1. Which traffic sources are you a beast at?
2. What have you launched and managed personally?
3. The Proof (Case Study): Goal → What you tested → The Stats (CPC / CPA / ROI) → Your conclusions.

Applications without data will be ignored. Let’s see what you’ve got!

About the Company

We are building AI systems that combine multilayered, scalable knowledge graphs with advanced reasoning agents to analyze and understand highly complex knowledge domains with scholarly precision.

The Role

We are seeking a Senior Backend Engineer with 7+ years of experience to design and scale the backend infrastructure powering our AI platform.

Key Responsibilities

• Architect and implement scalable backend services and multi-tenant SaaS systems
• Design and operate high-throughput data pipelines (batch and streaming)
• Build APIs and services integrating LLM inference, retrieval systems, and knowledge graphs
• Productionize research-grade AI systems into reliable distributed systems

Required Qualifications

• 7+ years of backend engineering experience
• Strong experience with data pipelines and SaaS architectures
• Strong proficiency in Python
• Deep understanding of distributed systems and cloud-native environments
• Experience in architecture, development and deployment of Kubernetes based systems
• Fluent English

Preferred Qualifications

• Go and/or Scala experience
• Hands-on experience with LLM systems (RAG, model serving, evaluation)
• Experience with knowledge graphs, vector databases, or hybrid retrieval architectures
• MS in Computer Science

What We Offer

Technical Innovation: Lead novel neuro-symbolic architectures with cutting-edge research access

Work Environment: Flexible arrangements, international travel opportunities

We are looking for an IT Sales Manager who wants to grow in a technically complex, data-driven niche and work closely with international clients on real business challenges. You will focus on deep discovery, understanding client business needs, structured communication, and presale collaboration, helping clients navigate complex solutions and make informed decisions.

If you are curious, quick-thinking, comfortable in calls, and genuinely interested in understanding how businesses work - you will feel at home with us.

About the company

GroupBWT is a consulting firm specializing in data management, web scraping, and custom data platforms, with 16+ years of experience delivering data-driven solutions for international clients.

We help companies solve complex business challenges through large-scale data scraping, anti-bot systems, ERP integrations, and tailored data solutions designed around specific business needs.

We are also an AWS Accredited Partner, confirming the high technical and architectural standards of our solutions.

Requirements:

• 2–3+ years of experience in IT Sales / Business Development / Presale / AM / PM within IT outsourcing (mandatory).
• Strong ability to understand business needs, ask meaningful questions, and think in terms of solutions, not just services.
• Experience participating in discovery calls, presale discussions, or supporting negotiations together with the team.
• Basic understanding of software development processes and technical terminology (enough to confidently talk to clients).
• Confidence in client calls and meetings; ability to communicate clearly and think on your feet.

• Strong analytical mindset, curiosity, and the ability to “connect the dots” between business problems and technical solutions.

   

Will be a Plus:

• Experience with data-related projects (web scraping, data platforms, data engineering, analytics).

• Exposure to complex or custom IT solutions rather than simple, boxed services.

   

Key Responsibilities:

• Participate in discovery calls and client meetings, helping uncover real business needs, challenges, and decision criteria.
• Act as a business-oriented sales partner during client conversations - asking the right questions, structuring dialogue, and guiding discussions.
• Work closely with Presale / Delivery / PM teams to translate client needs into clear solution concepts.
• Explain technical ideas in a clear, business-friendly way, involving technical experts when deeper detail is required.
• Support negotiations, clarify scope and value, and help move deals forward through the decision-making process.
• Build trust-based relationships with clients through strong communication and understanding of their context.

What We Offer:

• Collaboration with technical experts - You’ll work alongside highly skilled technical specialists who will provide the necessary support to achieve your goals 
• Opportunities for professional and financial growth- we offer a clear path for development in a leading niche market, helping you grow both professionally and financially
• Cooperation with a company trusted by renowned clients - work in a company with extensive experience, a diverse portfolio of cases, and a client base that includes well-known and respected brands
• Corporate training and development – access to internal educational programs, training sessions, and workshops to enhance professional skills.
• Corporate discounts and partner benefits – special offers and discounts for employees and their relatives at one of the largest gym networks in Ukraine, as well as from other partner companies.
• Support for the Armed Forces of Ukraine – the company contributes to donations and initiatives supporting the Ukrainian Armed Forces.
• Corporate events – regular team-building activities, celebrations, and internal events to strengthen team spirit
• Educational support – reimbursement or partial coverage of expenses for courses, training, and certifications for professional development
• 21 paid vacation calendar days, 15 paid sick leaves and additional days off – enjoy a well-balanced work-life schedule with paid vacation, sick leave, and extra days off when needed.

We are looking for a motivated person with basic experience in an IT outsourcing or software development environment who wants to grow into a strong IT Sales professional.

About the company

GroupBWT is a consulting firm specializing in web scraping and custom data platforms, with 16+ years of experience in custom solutions for international clients.

We are also an AWS Accredited Partner, confirming the high technical and architectural standards of our solutions.

Requirements:

• 1+ year of experience in an IT outsourcing (in roles such as Sales, Account , PM, BA, etc.)
• Fluency in English (from B2 and higher)
• Basic understanding of software development processes
• Excellent communication skills and basic experience in client communication 
• Experience using AI tools and a willingness to actively use and explore them in daily work
• Proactive mindset and analytical thinking

Responsibilities:

• Learn our sales processes, case studies and understand how we approach IT solutions in practice
• Preparing for discovery calls (researching leads and analyzing business context)
• Participate in discovery calls with support from senior sales team members or technical specialists
• CRM management: updating client data, notes after calls etc
• Gradually take on more responsibility and deepen your involvement in the sales process, growing into a more independent and stronger sales role

What We Offer:

• Collaboration with technical experts - You’ll work alongside highly skilled technical specialists who will provide the necessary support to achieve your goals 
• Opportunities for professional and financial growth- we offer a clear path for development in a leading niche market, helping you grow both professionally and financially
• Cooperation with a company trusted by renowned clients - work in a company with extensive experience, a diverse portfolio of cases, and a client base that includes well-known and respected brands
• Corporate training and development – access to internal educational programs, training sessions, and workshops to enhance professional skills.
• Corporate discounts and partner benefits – special offers and discounts for employees and their relatives at one of the largest gym networks in Ukraine, as well as from other partner companies.
• Educational support – reimbursement or partial coverage of expenses for courses, training, and certifications for professional development
• 21 paid vacation calendar days, 15 paid sick leaves and additional days off – enjoy a well-balanced work-life schedule with paid vacation, sick leave, and extra days off when needed.

Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!

What project we have for you

Join our team and immerse yourself in the dynamic world of innovative global companies, including Fortune 500 leaders across diverse industries such as Mobility, Retail, Financial Services & Insurance (FS&I), Travel & Hospitality, Telecom & Media, and more. As a pivotal member of our cross-functional Support Team, you will play a crucial role in driving operational excellence and elevating the customer experience for users of cutting-edge technology solutions developed for—and in collaboration with—Intellias’s esteemed clients. This is your chance to make a significant impact in a role that promises not just challenges but also rewarding experiences in a vibrant, supportive environment.

What you will do

Responsibilities:

• Respond to support incidents and service requests via defined communication channels in line with SLAs
• Investigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis
• Perform advanced technical troubleshooting, including root cause analysis and validation of resolution approaches
• Manage user access requests, including provisioning, deprovisioning, permission changes, and service account/API token setup across multiple SaaS platforms
• Support identity and authentication processes, including troubleshooting SSO, MFA, and OAuth/SAML integration issues
• Administer collaboration tools (e.g., Slack, Zoom, email platforms), including configuration, user management, and issue resolution
• Execute employee lifecycle processes, including onboarding and offboarding (account setup, access revocation, hardware coordination)
• Provide endpoint and hardware support, including macOS troubleshooting, device provisioning, and repair coordination
• Diagnose and resolve incidents, escalating complex issues with proper documentation when needed
• Maintain and update documentation, including runbooks, knowledge base articles, and operational procedures
• Identify opportunities for automation and implement improvements to optimize support processes
• Act as Incident Manager during Major Incidents when required
• Monitor incident trends, gather and report support metrics, and track resolution progress
• Collaborate with external vendors where required to support issue resolution
• Continuously identify and propose improvements to support processes and operational efficiency
• Act as a reliable and customer-focused point of contact, clearly communicating progress, actions, and resolutions

What you need for this

• 3+years in a technical support or IT support role
• Excellent communication skills in English (C1 or higher – written and spoken).
• Basic knowledge of server hardware, software, and operating systems. 
• Practical understanding of ITIL processes (Incident, Problem, Change, Service Request, MIM).
• Proven experience in troubleshooting and problem resolution. Ability to analyse complex technical issues 
• Experience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, ServiceNow etc. 
• Hands-on experience with Okta or similar IdP (SSO configuration, user lifecycle management, MFA troubleshooting)
• Proficiency in managing Slack, Zoom, and Google Workspace at an admin level
• Experience with macOS and MDM solutions (e.g., JAMF), device provisioning & lifecycle
• Familiarity with ticketing systems (Jira Service Management preferred)
• Familiarity with GitHub/GitLab, Jira/Confluence (access and configuration)
• Basic knowledge of Networking (DNS, connectivity)
• Hands-on administration of SaaS platforms (Google Workspace, Slack, Zoom, Notion, etc.)
• Exposure to enterprise SaaS tools (Databricks, Artifactory, Contentful, etc.)
• Strong troubleshooting skills across SaaS, access, and endpoint environments
• Ability to work independently and manage multiple tasks. 
• Ability to automate operational tasks and troubleshooting steps
• Good analytical and problem-solving skills.
• Good time management and prioritisation skills. 
• Strong communication and customer service skills.
• Eagerness to help and provide service to users. 
• Stress-resilient, capable of handling customer queries calmly. 
• An enthusiastic attitude towards learning new technologies and methodologies 
• Able to adapt to dynamic environments, keep up with the Client’s requirements 

Good to Have: 

• Automation/scripting, security & compliance exposure
• Experience with access governance tools (Opal, Lumos, or similar)
• Familiarity with developer tooling admin (GitHub/GitLab org management, Artifactory, CI/CD basics)
• Knowledge of SCIM provisioning, SAML/OAuth debugging
• Experience in a SaaS-heavy tech company environment (30+ tools in stack)
• AWS IAM familiarity (console access, role-based permissions)
• Practical experience with ITIL processes, ability to explain lifecycle of each issue type
• Knowledge of dynamic alerting and anomaly detection in monitoring tools.
• Experience in 24/7 support environments / shift work

What it’s like to work at Intellias

At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
 

We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.

RESPONSIBILITIES

• VIP segment management: low / mid / high rollers
• Building and developing the VIP program - tiers, bonuses, privileges
• Managing and developing a team of VIP managers
• Personalized approach to high-value players: offers, communications, terms
• Tracking key metrics: GGR, ARPU, LTV, retention, churn
• Developing and implementing retention and reactivation strategies for VIP players
• Driving upgrades between VIP tiers (player upgrading)
• Cross-functional collaboration: CRM, product, analytics, payments
• Quality control of communications with VIP players
• Analyzing VIP program performance and implementing improvements

REQUIREMENTS
Experience & Expertise

• 3+ years of experience in iGaming / betting / casino
• Hands-on experience working with VIP / high-value segments
• Team management experience (VIP managers / account managers)
• Proven track record of building or scaling VIP programs
• Understanding of bonus economics and its impact on revenue
• Experience with CRM tools and player segmentation

Skills & Knowledge

• Strong understanding of metrics: GGR, ARPU, LTV, retention, churn
• Analytical mindset - ability to work with data and make data-driven decisions
• English - B2 or higher (required)
• Proficiency in: Slack, Jira, Confluence, basic CRM systems
• Strong communication skills — both written and verbal

We don’t wait for momentum – we build it. As an e-commerce company we move fast, test boldly, and turn ideas into real results. And the real engine behind all that? Our people.

With 200+ ambitious teammates who own their work, learn fast, and lift each other up, this is a place where you’re trusted to think big and move with intent.

We’re looking for someone to lead and manage an engineering team, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives.

In this role, you'll be working on a platform and it's customization used across 200+ websites.

WHAT WE USE:

BE: Laravel; WordPress; MySQL; Redis

FE: Twig, React

WHAT YOU WILL DO:

• Be in charge of design&development of eCommerce platform and it's customization, including: technical decision making, reviewing code, ensuring best development practices. You'll also be leading and supporting other engineers as direct manager.
• Implement and maintain effective technical and operational processes;
• Align engineering goals with roadmaps and strategic objectives and ensure successful delivery within scope, time and budget;
• Manage and develop a team of engineers, overseeing engineering projects, and ensuring quality and efficiency in engineering processes;
• Have a hands-on role in mentoring engineers and helping them work through learning plans, technical and overall growth;
• Supervise cross-functional collaboration with product managers, content admins and quality assurance teams to ensure smooth delivery of technical solutions;
• Establish a clear vision and direction for the team and report on team performance and metrics.;
• Improve our tech stack, tools, and processes.

WHAT WE EXPECT:

• 5+ years experience in senior engineering role and proven track record in team leadership;
• Deep understanding of the tech stack, architecture, and coding best practices;
• High skills and expertise of PHP/MySQL, eCommerce CMS platforms, API integrations, PHP MVC frameworks, Laravel;
• Good understanding of CI/CD concepts and tools and ability to get the hang of new technologies and APIs very quickly;
• Strong communication skills to align expectations and translate business goals into technical solutions on eligible time and high quality;
• Proven experience in technical leadership, processes, and supportive team culture;
• Interest in and knowledge of new trends and technologies within the e-commerce field.

WE OFFER:

• Salary range: from 6000 EUR (Gross) according to qualifications;
• Work model: Fully remote
• Team environment: Opportunity to work in a collaborative, dynamic, and experienced team
• Working hours: 40 hours per week, stable and clearly defined:
  8:00–17:00 EET (or) 9:00–18:00 EET