Jobs at Djinni

Job Description

• Strong JavaScript scripting skills
• Experience in software QA methodologies, tools and processes
• Proven test design skills
• Practical experience in writing clean code
• Deep hands-on experience with framework creation
• Proficiency with at least one OOP language and one scripting language
• Deep understanding of modern test automation patterns and standards
• Hands-on experience with different types of test automation
• Excellent communication skills
• Analytical mind and problem-solving aptitude
• Effective time management
• At least Upper Intermediate spoken and written English

Job Responsibilities

• Participate in the creation of a test strategy and other critical project-level artifacts
• Supervise Middle engineers
• Coordinate with developers and test team members to prioritize testing efforts
• Estimate test automation activities
• Plan and manage assigned testing activities
• Participate in framework creation as well as the creation of clean and concise test scripts
• Perform code review
• Investigate issues to provide accurate and reproducible info to the dev team
• Strictly follow QMS procedures and processes
• Provide status reports on time
• Continuously improve testing on the project
• Participate in QA Initiatives, collaborate with other test engineers

Department/Project Description

Founded in 1981, our client is a leading global omnichannel retailer of sports fashion and outdoor brands, operating over 4,500 stores across 36 countries with a strong presence in the UK, Europe, North America, and Asia-Pacific.

Guided by a vision to connect globally, inspire locally, and empower individuals, the company engages a new generation of consumers through the universal culture of sport, music, and fashion, while continuously setting global standards for retail excellence.

Our team supports this international growth by designing, building, and evolving a custom eCommerce platform that underpins the client’s core e-commerce and retail systems within a global omnichannel ecosystem.

We are delivering an MVP-phase enterprise solution focused on route planning, zoning logic, and real-time operational support.
The system includes a .NET backend (REST APIs), a mobile application for custodians, and a web interface for operational control.
Quality is enforced primarily through test automation, with manual testing used only where automation is not feasible.

Requirements

• 4+ years of experience as an Automation QA Engineer
• Strong experience with API test automation (REST)
• Hands-on experience testing .NET-based backend systems
• Experience with mobile test automation: Android
• Programming skills in C#, Java, or Kotlin (for test automation)
  Experience with:
  – CI/CD tools (AWS)
  – version control systems

• Understanding of:
  – client–server architecture
  – authentication & authorization mechanisms
  – mobile app lifecycle and limitations in automation

   

Job responsibilities

• Design, implement, and maintain automated test frameworks for:
  – NET backend (API automation)
  – Mobile application (Android and/or iOS)
• Develop and execute automated end-to-end test scenarios covering:
  – authentication and role-based access
  – route generation and recalculation
  – manual overrides and prioritization
  – GPS-related flows (where automatable)
• Integrate automated tests into CI/CD pipelines
• Ensure automated regression coverage for MVP scope
• Analyze test results, investigate failures, and collaborate with developers on fixes
• Define and maintain test data and test environments
• Actively support UAT readiness through stable automated regression
• Contribute to quality gates and release readiness decisions

We’re looking for an experienced Senior HTML/Markup Developer to join our development team! You’ll work alongside a highly skilled group on an exciting Gambling project.

✅ Requirements:

✔️ 4+ years of professional experience as an HTML/Markup developer

✔️ Excellent knowledge of HTML5, CSS3

✔️ Strong understanding of UI/UX principles and cross-browser compatibility

✔️ Deep knowledge of CSS layout systems: Flexbox, Grid and related properties

✔️ Strong skills in CSS / JS animations

✔️ Experience with CSS Pre-Processors: Sass / Less

✔️ Understanding of page loading and rendering pipeline (rendering, repaint, reflow, composite layers, etc.)

✔️ Knowledge of modern responsive images techniques, including nuances of retina displays

✔️ Understanding of CSS specificity and ability to manage complex styles

✔️ Experience working with BEM methodology

✔️ Understanding of web performance optimization

✔️ Knowledge of Core Web Vitals, PageSpeed metrics and hands-on experience improving them

✔️ Experience with Figma / Sketch / Photoshop

✔️ English level: Intermediate or higher

➕ Nice to Have:

✔️ Understanding of front-end build tools (Gulp, Webpack, etc.)

✔️ Knowledge of HTML email templates

✔️ Experience working with CSS frameworks

✔️ Experience with template engines (Pug, Handlebars, etc.)

✔️ Experience with Canvas API / WebGL / ThreeJS / GSAP

✔️ Knowledge of Vanilla JavaScript

✔️ Experience with markup integration for Angular or other JS frameworks

🔧 Duties & Opportunities:

✔️ Develop efficient, fast and adaptive UI layouts

✔️ Collaborate closely with developers and designers to improve product quality

✔️ Introduce ideas, propose solutions and optimize existing applications

🎁 We Offer:

✔️ Full-Remote work

🏝 18 vacation days per year

🎁 Birthday celebration present

🧑🏻‍💻 Learning & development opportunities

🚀 Interesting and challenging tasks

🔍 Hiring Stages:

1. Recruiter interview

2. Technical interview

    

🏢 About the Customer:

A company specializing in software development and digital solutions has created 40+ innovative products across 20 industries. With a team of 670+ professionals, they deliver scalable, client-oriented solutions and foster a positive environment focused on personal and professional growth.

We're looking for a Marketing Manager to join our team!

Requirements:
- Experience in Google News traffic generation is required (at least 1 years)
- Strong knowledge of content factors that directly impact Google search rankings (top stories) and Google News, including E-E-A-T, topic authority, and page optimization.
- Strong proficiency with Google Trends, Google Search Console, and any real-time content analysis tools, such as Parse.ly or Chartbeat.
- Some knowledge of or experience with Google Discover.

Responsibilities:
- Develop and implement a successful strategy for news websites.
- Make recommendations throughout the day to editorial and audience teams regarding relevant search queries, SEO-focused article updates, and other optimizations to maximize article reach.
- Suggest new topics or areas of coverage to reach new audiences and collaborate with editorial, audience, and data teams to implement the strategy.
- Conduct in-depth competitive analysis of competitors' content to understand why certain content ranks high in search results and how to create competing content that delivers significantly greater value.
- Work closely with product managers to create and scale content marketing strategies that align with key company performance metrics, including session completion and user engagement.


Our benefits to you:

☘️An exciting and challenging job in a fast-growing group of companies, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided
🏖Paid vacations, sick leave, personal events days, days off
💵Referral program — enjoy cooperation with your colleagues and get the bonus
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
🎯Rewards program for mentoring and coaching colleagues
🗣Free internal English courses
✈️In-house Travel Service
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers and more
🎳Other benefits could be added based on your location

If you’re detail-oriented, enjoy finding bugs and improving quality — then you’re the one we’re looking for. Join a team that values your ideas and supports your growth.

Responsibilities:

• Conduct functional testing for both frontend and backend;
• Analyze and verify business requirements, as well as assess product design;
• Develop test plans and test cases;
• Execute thorough manual testing;
• Prepare defect reports and collaborate with the development team for prompt resolution;

• Participate in the continuous improvement of quality assurance processes.

   

Requirements:

• Minimum of 3 years of experience in testing;
• Strong knowledge of testing methodologies for both frontend and backend solutions;
• Ability to analyze business requirements and design prototypes, identifying discrepancies and potential risks;
• Familiarity with modern test management and defect tracking tools (e.g. JIRA);
• Analytical mindset, strong attention to detail, and excellent teamwork skills;
• Bonus: Understanding of business requirements is a plus;

• Willingness to develop and enhance professional skills.

   

What do we offer:

• Exciting projects with diverse and challenging tasks;
• Competitive salary based on skills, experience, and results;
• Annual performance reviews and a personal development plan;
• Flexible working hours and remote-first culture;
• Weekly English courses to enhance communication skills;
• Opportunities for professional growth (access to courses, workshops, and conferences);
• Paid vacation and sick leave.

About the Mission

We are building an AI-driven payments ecosystem designed to transform a $50B industry still dominated by slow, legacy processors. As Head of ISO, your mission is to architect, lead, and scale our merchant acquisition engine. You will set the commercial direction, build high-performing processes, and drive measurable revenue impact - first through hands-on execution, and then by leading automated, scalable systems you help define.

What You’ll Do

• Architect and launch the ISO function end-to-end: strategy, operating model, tooling, and execution;
• Own the full merchant pipeline: prospecting → qualification → underwriting coordination → negotiation → closing → onboarding/activation;
• Define and refine commercial fundamentals: pricing strategy, merchant segmentation, and offer frameworks aligned with risk and margins;
• Build scalable operational workflows and enforce portfolio health ratios (chargebacks, fraud, dispute rates), in close coordination with Risk/Compliance and Processing partners;
• Map and manage banking/acquiring coverage (“bank mapping”) and route merchants to the right partners based on vertical, geography, and risk profile;
• Build and maintain relationships with PSPs, acquirers, and key commercial partners to unlock approvals, improve conversion, and expand capacity;
• Standardize playbooks, scripts, and governance, ensuring every opportunity is tracked, advanced, and optimized for conversion;
• Drive process automation with Product & Engineering: convert manual tasks into AI-powered workflows across outreach, qualification, CRM hygiene, and reporting;
• Recruit, develop, and lead the ISO team, creating a high-performance culture centered on consistency, accountability, and results;
• Deliver advanced reporting, forecasting, and KPIs to leadership; act as a senior commercial partner shaping revenue strategy and growth targets.

You’re a Strong Fit If

• You’ve built or scaled an ISO/merchant services function and know what “from zero to repeatable engine” looks like;
• You have strong domain understanding of underwriting, processing economics, risk, and portfolio management;
• You are equally comfortable leading and executing - entrepreneurial, hands-on, and operationally rigorous;
• You thrive in fast-changing environments, build structure quickly, and drive predictable outcomes at scale;
• You operate with urgency, handle high-stakes initiatives, and take full ownership of results.

Required Skills

• Extensive experience in ISO / merchant services / payment processing, ideally with proven ISO build/launch exposure;
• Track record of closing complex merchant deals and managing merchant portfolios with strong risk awareness;
• Ability to define pricing/segmentation and align commercial execution with underwriting and partner constraints;
• Strong operational discipline: scalable workflows, CRM governance, forecasting, and KPI-driven management;
• Excellent communication, negotiation, and relationship management; leadership maturity and resilience.

Nice-to-Have

• Experience in fintech, SaaS, or payment technology environments;
• Familiarity with CRM systems, outbound engines, or automation workflows;
• Background in building or managing distributed commercial teams.

Why This Role Matters

• Shape the commercial backbone of a fast-moving, high-impact payments ecosystem.
• Direct access to founders and leadership, with zero bureaucracy and high decision velocity.
• Full ownership and autonomy: you build the system, the team, and the results from scratch.
• Competitive compensation with significant performance-based upside.
• A rare opportunity to lead innovation in one of the most lucrative and underserved segments of fintech.

Requirements:

– At least 3 years in a similar role or a Sales Manager in IT Outsourcing companies, with a strong track record of engaging C-level executives in technology-driven industries

- Proven success in scheduling appointments for Closers in both the US and European markets.

- Experience in outstaffing/outsourcing

- Strong understanding of QA processes

- Experience using CRM softwares.

- Excellent communication and interpersonal skills.

- Excellent written and spoken communication skills.

- Advanced proficiency in English.

- General understanding of business processes.

- Strong organizational skills to connect and collaborate with various stakeholders.

We offer:

• Attractive financial package

• Challenging projects

• Professional & career growth

• Great atmosphere in a friendly small team

• Flexible working hours

Description

Founded in 1981, our client is a leading global omnichannel retailer of sports fashion and outdoor brands, operating over 4,500 stores across 36 countries with a strong presence in the UK, Europe, North America, and Asia-Pacific.

Guided by a vision to connect globally, inspire locally, and empower individuals, the company engages a new generation of consumers through the universal culture of sport, music, and fashion, while continuously setting global standards for retail excellence.

Our team supports this international growth by designing, building, and evolving a custom eCommerce platform that underpins the client’s core e-commerce and retail systems within a global omnichannel ecosystem.

Requirements

We are looking for a skilled Full Stack Developer who can take ownership of designing, building, and evolving scalable web applications. This role combines strong hands-on development with technical leadership, decision-making, and team mentorship across the full development lifecycle.

• Strong hands-on experience with ReactJS and Next.js for building modern, scalable web applications
• Solid backend experience with Node.js
• Advanced proficiency in TypeScript and modern JavaScript (ES6+)
• Experience designing and integrating GraphQL and REST APIs
• Practical knowledge of unit and integration testing (e.g., Jest)
• Ability to drive technical decisions, enforce best practices, and review code
• Advanced English, sufficient for daily communication with international stakeholders
  Nice-to-have
• Experience with serverless and event-driven architectures
• Familiarity with Agile / Scrum development processes
• Understanding of performance optimization and security best practices
• Exposure to Infrastructure as Code (Terraform or CloudFormation)

• Previous experience mentoring developers or acting in a technical leadership role

  Key Responsibilities

• Lead the design and development of complex, scalable, and high-performance applications.
• Define and enforce coding standards, best practices, and architectural guidelines.
• Collaborate with architects, product managers, and business stakeholders to design system solutions.
• Development & Technical Leadership:
• Build end-to-end features using ReactJS/Next.js (frontend) and Node.js (backend).
• Design and implement APIs using GraphQL and REST where appropriate.
• Ensure test coverage and reliability through unit/integration testing with Jest.Mentorship & Team Collaboration:
• Mentor and guide engineers, ensuring continuous technical growth within the team.
• Collaborate with cross-functional teams including UX/UI, QA, and DevOps.
• Lead technical discussions, proof of concepts, and design reviews.

Job responsibilities

• Work with the team to ensure that the initiatives are lead and delivered to closure
• Collaborate with the product managers , challenge them in terms of features and keep the delivery time line intact
• Ensure that the solution is technically robust and scalable to meet all the fascia needs
• Have Unit tests, integration tests, mocks as part of the solution
• Direct the teams in terms of development, testing and integration
• Be hands-on and write code, review code of the team before it goes to the client
• Zero tolerance towards bad coding practices and lack of tests
• Look at the features to be indedependtly deployable and release independently
• Look at the cost optimization and scale optimization for the features deployed
• Guide the team with the implementation in terms of tech, design and be accountable for the work package delivery

Our mission at Geniusee is to help businesses thrive through tech partnership and strengthen the engineering community by sharing knowledge and creating opportunities🌿
We care about Trust, Partnership, Transparency, and Responsibility. We offer a safe, inclusive and productive environment for all team members, and we’re always open to feedback💜 If you want to work from home or work in the offices in Kyiv, Lviv or Warsaw with stable electricity and Wi-Fi , great — apply right now
 

Requirements:
● Relevant experience in IT Project Management 1+ year;
● Understanding of SDLC and Agile methodologies;
● Good communication skills and ability to work in a team;
● High level of self-organization and result-oriented mindset;
● Willingness to learn and adapt to new challenges;
● Upper-Intermediate English;
● Familiarity with common project management tools and software;
● Problem-solving skills and attention to detail;

Responsibilities:
● Manage projects, focusing on scope, time, and cost under senior guidance;
● Communicate effectively with clients, team members, and stakeholders;
● Control project tasks, track impediments, and help create action plans;
● Prepare and maintain project documentation and reports;
● Utilize project management tools (e.g., Jira, Confluence) to ensure transparent processes;
● Help measure project performance and identify areas for improvement;
● Apply SDLC and Agile methodologies in practical project scenarios;
● Problem-solving, task prioritization, and expectation management;
● Conduct budget tracking and resource allocation;
● Support the development and delivery of project presentations and proposals;
● Provide regular project updates and other reports;
● Engage in continuous learning and professional development activities;
 

What will you get:
● Competitive salary and good compensation package;
● Exciting, challenging and stable startup projects with a modern stack;
● Corporate English course;
● Ability to practice English and communication skills through permanent interaction with clients from all over the world;
● Professional study compensation, online courses and certifications;
● Career development opportunity, semi-annual and annual salary review process;
● Necessary equipment to perform work tasks;
● VIP medical insurance or sports coverage;
● Informal and friendly atmosphere;
● The ability to focus on your work: a lack of bureaucracy and micromanagement;
● Flexible working hours (start your day between 8:00 and 11:30);
● Team buildings, corporate events;
● Paid vacation (18 working days) and sick leaves;
● Cozy offices in 2 cities ( Kyiv & Lviv ) with electricity and Wi-Fi ( Generator & Starlink);
● Compensation for coworking (except for employees from Kyiv and Lviv);
● Corporate lunch + soft skills clubs;
● Unlimited work from home from anywhere in the world (remote);
● Geniusee has its own charity fund.

Our client is a large international enterprise operating modern cloud-based platforms and services.

The project focuses on building, improving, and operating Azure-based cloud environments, ensuring reliable CI/CD pipelines, infrastructure automation, and stable production operations.

You will work closely with development teams, contributing to cloud platform evolution and supporting mission-critical systems in production.

Responsibilities

Provide Azure DevOps support for cloud solutions by setting up new environments and implementing CI/CD pipelines

Maintain, improve, and extend cloud deployment frameworks for existing products

Design, implement, and manage Azure DevOps pipelines

Apply Infrastructure as Code principles to automate cloud resources

Monitor cloud environments, detect issues, and resolve incidents

Support 3rd-level production issues and perform root cause analysis

Collaborate with development and operations teams to improve reliability and performance

Share DevOps best practices and knowledge with team members

Skills

Must have

Minimum 3 years of relevant experience in DevOps on Azure

Bachelor degree in Software Engineering or equivalent through experience

Strong knowledge of main Azure components and Azure DevOps pipelines

Fluency in Python for development and scripting new DevOps solutions

Good knowledge of Docker containers

Experience with Infrastructure as Code tools (e.g. Bicep, SaltStack or similar)

Ability to detect, analyze, and resolve issues in cloud and production environments

Experience supporting production systems and handling 3rd-level support cases

Ability to work independently in a remote setup

Open, proactive, and clear communication skills

Nice to have

Experience with Kubernetes-based deployments

Familiarity with configuration management tools

Familiarity with additional cloud automation and monitoring tools

Experience working in large-scale enterprise environments

Hi there!

We’re Jett Develops, a digital product design & development agency working with early-stage startups and fast-growing companies in FinTech, GreenTech, SaaS, and EdTech. Our team has helped clients raise over $20M and build products used by companies like Microsoft and Evergrow.

We’re actively scaling our Upwork sales channel, and now we’re looking for a Team Lead for Lead Generation - someone who can organize the process, manage junior lead generators, and ensure consistent, high-quality outbound activity.

This role is perfect if you enjoy structure, clarity, mentoring people, and turning хаос into систему.

What You’ll Do

• Manage and coordinate a team of Junior Lead Generators (Upwork focus)
• Set up and improve Upwork lead generation workflows
• Monitor job posts using filters (budget, location, tech stack, client type)
• Review and approve proposals before submission
• Help the team choose the right company profile and case studies for each project
• Work closely with Sales & Tech teams to clarify project details
• Track team performance and results in CRM / Google Sheets
• Optimize templates, instructions, and internal processes
• Onboard and train new team members

What We’re Looking For

• Strong written English (confident B2 or strong B1+)
• Experience with Upwork (lead generation, proposals, or sales support)
• Understanding of how IT / digital agency services are sold
• Ability to manage people and processes, not just do tasks yourself
• High attention to detail - you read job posts, not just scan them
• Structured mindset and ability to explain things clearly
• Proactive attitude: you notice problems and suggest improvements

Nice to Have (but not required)

• Previous experience as Team Lead / Coordinator
• Knowledge of CRM systems, Google Sheets, Slack
• Background in tech, sales, marketing, or copywriting
• Experience working with multiple company profiles or niches

What You’ll Get

• Key role in scaling our Upwork sales direction
• Clear processes + freedom to improve and optimize them
• Direct communication with founders and senior team
• Fully remote work, flexible schedule
• Competitive compensation (based on experience)
• Real growth opportunities - sales management, operations, or business development

How to Apply

Please answer these short questions:

1. What experience do you have with Upwork lead generation?
2. Have you ever managed or coordinated other people? If yes - how?
3. How would you rate your English writing skills?

Let’s build a strong, scalable sales system together.
- Team Jett Develops

At the moment, we are looking for a Manual QA Engineer ($$2000-2500).

Please note that this is a full-time on-site position in our Lviv office.
 

What We’re Looking For 

• Solid understanding of software testing principles, including testing methodologies, techniques, and types of testing.
• Strong analytical and problem-solving mindset — ability to identify issues, think critically, and provide data-driven insights.
• Hands-on experience testing web applications, ensuring quality across different browsers and environments.
• Proven experience in end-to-end product testing, covering both functional and non-functional aspects.
• Proficiency in requirements analysis and validation, ensuring alignment between business needs and technical implementation.
• Practical experience using JIRA (or similar tools) for test case management, defect tracking, and collaboration.
• Excellent self-organization and attention to detail, with the ability to independently deep dive into complex systems and processes.

Nice to Have (Bonus Skills)

• QA certifications such as ISTQB or equivalent, demonstrating formal testing knowledge and best practices.
• Experience testing enterprise systems with hierarchical user structures, including admin portals for managing roles, users, and permissions.
• Familiarity with systems involving complex data mapping or integrations with third-party platforms and APIs.

Responsibilities

• Plan, design, and execute functional and UI testing to ensure software quality across different platforms and browsers.
• Develop, maintain, and update comprehensive test documentation, including test cases, checklists, and test reports.
• Collaborate closely with cross-functional teams — including Developers, Product Managers, and Designers — to ensure shared understanding of requirements and deliverables.
• Participate in requirements review and clarification sessions, identifying gaps, ambiguities, or potential risks early in the development cycle.
• Identify, document, and track defects using issue-tracking tools (e.g., JIRA), ensuring timely follow-up and resolution.
• Validate implemented features and verify bug fixes, maintaining high confidence in product stability and performance.

We offer

• Above market rate salaries
• Flexible working hours and remote/hybrid work options
• 25 days off per year + official holidays off
• Military reservist deferment
• English lessons compensation
• Medical compensation
• Professional Development Budget
• Tech Equipment Allowance
• Cozy office and free snacks
• Team Building and Social Events

If you’re passionate about creating, breaking boundaries, and shaping the future of digital entertainment — you’re one of us. Join our team of talented professionals where your expertise will be valued, your growth supported, and your contributions recognized. Don’t miss the opportunity to be part of an innovative company with a culture that fosters both personal and professional development.

Send us your resume today and let’s build the future together!

At the moment, we are looking for a Middle Backend Engineer ($$2000-3000).
Please note that this is a full-time on-site position in our Lviv office.

Position Requirements

·   Bachelor’s degree in Computer Science or related field, or equivalent experience.

·   2-4 years of Python backend development experience with understanding of async programming.

·   Working knowledge of FastAPI, SQLAlchemy, and Pydantic.

·   Experience building and consuming RESTful APIs.

·   Basic understanding of gRPC and Protocol Buffers (beneficial).

·   Experience with task queues (e.g., Celery, RabbitMQ) or background job systems.

·   Good understanding of relational databases (PostgreSQL, MySQL) and Redis.

·   Familiarity with MongoDB (beneficial).

·   Experience with Docker and basic understanding of Kubernetes concepts.

·   Proficiency in writing unit tests with pytest.

·   Basic knowledge of logging and monitoring practices.

·   Strong version control skills with Git.

·   Familiarity with cloud services (AWS preferred) is a plus.

·   Good problem-solving and communication skills.

Responsibilities

·   Develop and maintain backend features using Python and FastAPI.

·   Implement RESTful API endpoints based on technical specifications.

·   Write clean, maintainable code following established patterns.

·   Create unit tests for new functionality using pytest.

·   Fix bugs and resolve issues in existing codebase.

·   Participate in code reviews and apply feedback.

·   Work with PostgreSQL databases and Redis for caching.

·   Document implemented features and API endpoints.

·   Collaborate with team members on assigned tasks.

·   Follow established development workflows and coding standards.

We offer

• Above market rate salaries
• Flexible working hours and remote/hybrid work options
• 25 days off per year + official holidays off
• Military reservist deferment
• English lessons compensation
• Medical compensation
• Professional Development Budget
• Tech Equipment Allowance
• Cozy office and free snacks
• Team Building and Social Events

If you’re passionate about creating, breaking boundaries, and shaping the future of digital entertainment — you’re one of us. Join our team of talented professionals where your expertise will be valued, your growth supported, and your contributions recognized. Don’t miss the opportunity to be part of an innovative company with a culture that fosters both personal and professional development.

Send us your resume today and let’s build the future together!

As Head of Customer Support (remote) at Banxe, you will be responsible for building and managing a world-class customer support organization. You will define support strategies, streamline operations, and lead a high-performing team to ensure an exceptional customer experience across all touchpoints. 

Key Responsibilities:

• Develop and implement customer support strategies, processes, and KPIs
• Lead, mentor, and scale the support team across multiple channels (email, chat, phone, WhatsApp, Telegram)
• Ensure high levels of customer satisfaction, retention, and quick issue resolution
• Collaborate closely with Product, Compliance, Tech, and Marketing to improve customer experience
• Manage support tools, automation, and performance analytics
• Handle escalated issues and crisis communication professionally and efficiently
• Drive continuous improvement initiatives based on user feedback and internal data
   

Requirements:

• Proven experience (5+ years) in a customer support leadership role, ideally within fintech, banking, or crypto
• Excellent communication and leadership skills with a customer-first mindset
• Strong understanding of support technologies, CRM platforms (e.g., Zendesk, Jira, AI, Metabase), and data analytics
• Experience managing support teams across different regions and time zones
• Ability to thrive in a fast-paced, high-growth, and evolving environment
• Fluent in English and Russian/Ukrainian; additional languages are a plus
  
  We Offer:
• A role in a fast-growing, tech-driven fintech company
• Competitive salary and flexible remote working format
• A team of professionals with international experience
• 20 working days of paid vacation, plus 10 paid sick leave days/days off + 8 paid public holidays per year
• A friendly and supportive team atmosphere
• Opportunities for career growth and strong professional development
   

WHO WE ARE:

RBI Retail Innovation is a product development company, a part of the group of Raiffeisen Bank International (Vienna, Austria). We are a stable company that works in the EU market. Now we have products in Poland. Our ambition will be widespread in EU countries in the next few years. Our projects include next-gen digital banking platforms’ design, delivery, and post-delivery activities. Our team is international but mainly consists of Ukrainian developers. We have offices in Kyiv and Rivne. Our mission is to provide seamless banking with ease and speed that’s built for people. Our values are People First, Product Passion, and Trust.

We are looking for a talented UX/UI Designer fluent in English and Polish who will play a key role in shaping the user experience of our mobile banking application.
You will work across the full UX process — from research and ideation to testing and delivery — ensuring that every design decision is backed by user insights and aligned with business goals.
You’ll collaborate closely with Product Managers, Product Designers, and Developers to create intuitive and engaging experiences for our users.

WHAT WE NEED:
• 3+ years of experience as a UX/UI Designer or Product Designer
• Strong Portfolio of commercial products
• Fluent Polish and English speaker (essential for user interviews and testing)
• Experience designing mobile applications (preferably fintech, banking, or similar)
• Proficiency with Figma and UX research tools (e.g., Maze, Useberry)
• Strong understanding of user-centered design principles and accessibility

WILL BE A PLUS:

• Experience working on financial or banking products
• Understanding of Polish financial and regulatory landscape
• Experience with UI design and creating high-fidelity prototypes
• Familiarity with Design Thinking, Double Diamond, and Lean UX frameworks
• Knowledge of analytics tools (e.g., Mixpanel, Hotjar, Amplitude)

RESPONSIBILITIES:

• Participate in team workshops
• Design solutions
• Conduct usability tests and iterate based on feedback and data
• Collaborate with cross-functional teams (Product, Design, Development, Marketing)
• Ensure UX consistency across iOS and Android platforms
• Participate in design reviews and contribute to our UX standards and design system
• Conduct user research (interviews, surveys, usability testing, diary studies, etc.) in Polish

WHAT WE OFFER:

• You will be a part of global team of RBI Group — one of the leading banking groups in Central and Eastern Europe
• An opportunity to work with some of the most talented and experienced people in the Fintech industry
• The ability to drive change and innovation in the products we develop
• Official employment, gig-contract
• Remote-first work model
• Competitive salary
• Personal and professional growth, corporate English courses
• Paid sick days-off and 20 working days of vacation per year
• Medical insurance