Jobs Customer/Technical Support

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We are looking for a Level 2 Support Specialist to act as the technical bridge between customer-facing Level 1 agents and Level 3 team, responsible for investigating and resolving complex issues in integrations with partners, payments, bonus malfunctions, and other platform issues. s.

Responsibilities

• Resolve complex technical incidents related to games, transactions processing, API requests
• Perform root cause analysis,prepare incident reports, escalate to L3 or dev team
• Manage second line investigation of issues and testing of newly released games 
• Perform detailed testing of the integrations with providers and operators
• Analyze logs and metrics to identify failures or anomalies
• Gather client requirements to coordinate with team
• Provide help to customer inquiries
• Coordinate the communication flow between L1 and L3 teams for escalated issues.
• Handle client escalations by updating status flags, escalating to L3.
• Identify and troubleshoot different types of APIs and customer integrations issues
• Maintain internal documentation

Requirements:

• Excellent communication skills
• Good knowledge of ticketing systems
• General understanding of client-server architecture
•  iGaming-specific knowledge would be a plus
• 2+ years of experience in Customer or Technical Support
• Strong analytical and troubleshooting mindset
• Expertise with documenting processes and knowledge
• Proficiency in English
• Strong attention to detail and teamwork skills
• Ability to meet deadlines in a fast-paced environment

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Level 2 Support experience?
3. What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
4. What is your notice period and how soon can you join ?

Job Summary: 

We are seeking skilled Platform Support Engineers to join our team at PAR Retail. This role is critical in ensuring the stability and reliability of our platform by managing customer-reported issues, troubleshooting technical problems, and maintaining accurate system documentation. 

The ideal candidate should have experience working in a technical support environment, with basic skills in SQL, XML data analysis, and system monitoring tools. This role requires excellent problem-solving abilities, attention to detail, and the ability to communicate effectively with both internal teams and customers. 

Key Responsibilities:

Issue Intake & Initial Investigation 

• Monitor and triage incoming support tickets submitted by clients in Jira. 
• Validate and investigate issues by reviewing database records, XML structures, and system logs. 
• Identify common data discrepancies and validate reports against POS transaction data. 
• Provide customers with guidance on common report errors and necessary corrections. 

Troubleshooting & Resolution 

• Utilize SQL queries and data analysis techniques to diagnose issues. 
• Identify whether an issue can be resolved at the support level or requires escalation. 
• Work with internal tools like Azure Application Insights to monitor system behavior and detect anomalies. 
• Document troubleshooting steps and resolutions for internal reference. 

Escalation to Engineering  

• Escalate unresolved issues to the various Engineering teams if deeper system investigation is required. 
• Create Jira engineering tickets with detailed findings, logs, and error reports. 
• Collaborate with engineering teams to ensure timely fixes and follow-ups. 

Communication & Maintenance Updates 

• Provide clear, professional updates to clients on the status of their issues. 
• Notify customers and internal teams of system maintenance, updates, and resolutions. 
• Maintain Statuspage/Email updates for scheduled releases and incident communications. 

Continuous Improvement & Documentation 

• Contribute to the knowledge base (KB) and internal documentation by writing and updating articles. 
• Participate in team meetings, sharing learnings from resolved cases to improve processes. 
• Identify recurring issues and propose long-term solutions to enhance system reliability. 

Requirements & Skills: 

• Experience in technical support, IT operations, or a similar role. 
• SQL skills for querying and troubleshooting data issues would be a great addition. 
• Familiarity with XML structures and data formatting. 
• Experience using monitoring tools like Azure Application Insights or similar. 
• Ability to communicate effectively with both technical and non-technical stakeholders. 
• Experience with Jira Service Desk managing support tickets. 

Work Schedule & Availability 

• Core working hours: 3pm – 12am Kyiv time, Mon-Fri (Remote). 
• Participation in daily standups and customer support meetings. 
• On-call responsibilities may be required for urgent support issues outside of core hours. 

About the Project

We're building a multi-agent AI system that automates B2B sales conversations end to end. The product is live and generating revenue for paying clients today, and demand is growing month over month as more agencies bring us on to scale their sales operations.

We're moving fast: shipping new features weekly and continuously refining the product's core logic based on real usage. Customer Success has been handled ad hoc alongside product work so far — now we're spinning it out into its own function, and we need someone who can build it properly from the ground up rather than inherit an existing setup.

About the Role

This is a hybrid role at the intersection of Customer Success and Product Ops — our first dedicated CS hire. You'll be the main point of contact for our B2B clients: taking them through onboarding, providing ongoing support, and systematically turning their feedback into clear input for the product team. You'll also give the product an operational backbone — ticket management and structured bug reporting. You'll work closely with the Product Lead on what gets built next — your read on clients is what shapes that conversation.

At this stage, responsibilities naturally overlap across the team — that's expected, and it's exactly why this role is built as a hybrid rather than split into narrow positions too early.

There's no existing playbook here — you'll be building the customer success function from the ground up: the first onboarding flow, the first support process, the first structured way client feedback reaches the product team. It's a rare chance to shape how CS works at a company from day one, rather than stepping into something already set in stone.

What You'll Do

• Build the customer success function from scratch: define the onboarding flow, support process, and feedback structure — there's no existing playbook to inherit.
• Onboard new B2B clients: bot setup, configuration, and hands-on support through their first weeks of use.
• Own day-to-day client support: handling requests, troubleshooting issues, and escalating complex cases.
• Systematically collect client feedback and translate it into clear, structured input for the product team.
• Manage tickets and backlog hygiene: status tracking, prioritization input (aligned with the Product Lead), and follow-through.
• Document and structure client-reported bugs into clear issues for the development team.
• Build and maintain a client health-score view; flag churn risk early.
• Coordinate with the internal team (product, engineering) to close client requests quickly.

What We're Looking For

• 2+ years of experience in Customer Success, Support, Account Management, or Product Ops, ideally in B2B SaaS.
• Proven experience building a CS/support function from scratch — you've set up onboarding flows, support processes, or feedback pipelines at a company that didn't have them yet, not just operated within an existing playbook.
• Ability to independently turn ambiguous, unstructured feedback into clear, actionable requirements.
• Strong attention to detail and organization — comfortable running multiple clients and tickets in parallel without dropping anything.
• Fluent written and verbal communication in English.
• Comfort working in a startup environment: ambiguity, evolving ownership, and fast-changing priorities.
• Nice to have: experience with ticketing tools (Notion, Linear, Jira, etc.) and a basic understanding of product development workflows.

What We Offer

• A true 0-to-1 opportunity: you'll design the playbook, not just execute someone else's.
• A high-ownership role on a small team, with direct impact on the product and the client experience.
• Flexible, fully remote work.
• Room to grow into a Lead role: as B2B scales, this role naturally splits into specialized tracks (Onboarding / Support / Account Management), and you're positioned to lead one of them — or grow the operational side into a dedicated Product Ops or Delivery Manager function.

Job Description

• Education & Experience: Associate's or Bachelor’s degree in Computer Science, Network Engineering, Information Technology, or equivalent practical experience. 2–4+ years of hands-on technical support experience working with enterprise networking, cellular routers, or industrial IoT hardware.
  
   
• Networking & Protocols: Strong foundation in TCP/IP networking, static/dynamic routing, subnetting, NAT, DHCP, DNS, IPsec, OpenVPN, and firewall administration.
  
   
• Cellular & Wireless Systems: Solid understanding of cellular technologies (3G/4G LTE/5G, CBRS), APN setup, SIM management, antenna selection, and cellular signal metrics (RSRP, RSRQ, SINR).
  
   
• Operating Systems & Diagnostic Tools: Proficiency with Linux command-line interfaces (SSH, terminal navigation), serial communications (RS-232/485), and diagnostic utilities such as Wireshark, tcpdump, and syslog.
  
   

• Soft Skills & Operational Capability: Excellent verbal and written communication skills to articulate complex technical steps clearly. Proven ability to systematically troubleshoot hardware/software interactions, manage a ticketing queue under defined SLAs, and maintain detailed documentation.

   

Job Responsibilities

The Technical Support Engineer (Tier 1/2) provides end-to-end technical assistance for MultiTech’s portfolio of industrial cellular routers, modems, and IoT gateways, including the MultiConnect® rCell and Conduit® series. Operating as the primary and secondary technical escalation layer—excluding Tier 3 software development or core firmware engineering—this role handles everything from initial customer inquiry to complex network troubleshooting.

Responsibilities span front-line support and advanced technical diagnostics. You will assist enterprise customers, distributors, and field engineers with initial hardware setup, SIM provisioning, APN configurations, and carrier connectivity over public and private cellular networks (LTE, 5G, CBRS). At an advanced level, you will analyze system logs, perform packet captures (Wireshark), and resolve complex IP routing, IPsec/OpenVPN tunnel, firewall, and NAT configurations. Additionally, you will guide users through device provisioning via the MultiTech DeviceHQ® management platform, deploy firmware updates using the mPower™ OS, and recreate customer-reported issues in a local lab environment to determine root causes before escalating genuine defects.

Department/Project Description

Partner is one of the leaders in design, development and manufacturing data communications equipment for the industrial Internet of Things — connecting physical assets to business processes to deliver enhanced value.

About us

At Mr. Jeff AMZ, we have been helping Amazon sellers reinstate deactivated accounts and resolve account health issues for over 5 years.

We are growing quickly and are looking for an attentive and responsible Assistant Manager for Amazon Appeals to strengthen our team.

You will work closely with our senior Amazon account reinstatement specialist, who will act as your mentor and guide you through the basics of preparing appeals, analyzing cases, and understanding the Amazon appeal process.

Responsibilities

You will assist our appeal managers with Amazon reinstatement cases, including:

• Preparing appeals for Amazon Seller Performance and other Amazon teams;
• Analyzing Amazon notifications, client documents, and case details;
• Communicating with clients in English, both in writing and by phone;
• Contacting Amazon Support regarding ongoing cases;
• Organizing case information, documents, and updates;
• Working with the Amazon Seller Central interface.

We provide training on how to prepare appeals, so previous reinstatement experience is a plus but not required.

Requirements

• English level B2 or higher, both written and spoken;
• Basic understanding of Amazon policies and the Amazon Seller Central interface;
• Strong attention to detail — this is a key requirement for the role;
• Ability to work with written information and documents;
• Responsible and organized approach to tasks;
• Good written communication skills;
• Willingness to learn Amazon appeal and reinstatement processes.

Will be a plus

• Experience with Amazon seller accounts;
• Practical knowledge of Amazon account suspensions and reinstatement cases;
• Experience in customer support, account management, e-commerce, or written communication with clients;
• Experience writing appeals, reports, or official letters in English;

What we offer

• Сompetitive compensation, discussed individually based on the interview results;
• Remote work format;
• Support and mentorship from a senior Amazon account reinstatement specialist;
• Professional growth in the e-commerce and Amazon field;
• Support from experienced managers;
• Opportunity to develop expertise in Amazon account reinstatement.

How to apply

Please send your CV and briefly answer:

• What is your English level?
• Do you have any experience with Amazon?
• Have you worked with clients or written communication before?

About the company

International company providing advertising accounts and infrastructure solutions for media buying teams, affiliate teams, and performance partners. We work with Google, Meta, TikTok, DSP, Native, and other ad platforms and providers.

Who we're looking for

A Team Lead Supply who will take ownership of the Supply team and be responsible for the effectiveness of the direction: task allocation, KPI and SLA control, supplier network development, and the quality of operational processes.

We're not looking for just a strong manager or a technical specialist — we need someone who knows how to organize the team's work, plan workload, control results, and grow the direction.

Experience specifically in our Supply model or in iGaming is not required — what matters more is managerial and operational experience and the ability to quickly get up to speed in a new subject area.

What you'll be doing

Team management:
— allocating tasks and workload among Supply Managers;
— planning the team's work and monitoring execution;
— controlling KPIs, SLAs, and quality of work;
— prioritizing tasks and overseeing key requests;
— identifying issues in the team's work and finding solutions;
— developing team members and sharing knowledge.

Supplier network development:
— sourcing and evaluating new suppliers;
— growing the existing base and key partners;
— finding alternative suppliers for non-standard requests;
— assessing supplier performance and quality;
— deciding on onboarding new suppliers;
— overseeing the team's work with the supplier base.

Commercial terms and partners:
— keeping prices, commissions, limits, and other terms up to date;
— approving changes to commercial terms;
— controlling quality and compliance with agreements with suppliers;
— resolving complex and non-standard situations with partners.

Operational processes:
— controlling SLAs and task deadlines;
— controlling the quality of delivery and account handling;
— controlling the accuracy of information in CRM and working databases;
— analyzing bottlenecks and process efficiency;
— developing and implementing new processes and regulations;
— initiating automation and improvements.

Cross-team collaboration:
— coordinating the department's work with account managers, finance, and dev teams;
— ensuring timely information handoff;
— escalating and resolving non-standard issues;
— preparing regular reporting on Supply's work for management.

What matters to us

— the ability to manage people and results, not just execute tasks yourself;
— the ability to set tasks, monitor execution, and work with KPIs;
— the ability to independently figure out a problematic request and see it through to resolution;
— the ability to work with suppliers and build long-term relationships;
— the ability to look for new solutions rather than relying only on the existing contact base;
— a systematic approach to information, turning the team's knowledge into clear processes;
— the ability to work under a heavy load of parallel tasks.

Requirements

Must-have:
— 2–3+ years of experience managing a team or an operational function;
— experience working with KPIs, SLAs, and workload distribution;
— experience working with partners / suppliers / vendors;
— strong organizational and communication skills;
— ability to analyze processes and identify areas for improvement;
— confident use of CRM and work tools;
— English — Intermediate+.

Nice to have:
— experience in Supply / Affiliate / iGaming / performance marketing;
— experience working with ad platforms;
— experience managing a team of Account / Affiliate / Supply Managers;
— experience building or optimizing operational processes;
— experience working with international suppliers.

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00 — 15:00 
Evening: 15:00 — 23:00 
Night: 23:00 — 07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

We're looking for night shift Customer Support Agents to join our team! If you're a night owl who enjoys helping people and solving problems, we'd love to meet you.
 

What you'll be doing:

• Chatting with customers and helping them with their questions via chat, email, phone calls, and other channels
• Keeping in touch with your teammates throughout your shift so you can solve issues together
• Making sure every customer gets a friendly, clear, and helpful experience
   

What we're looking for:

• Got customer support experience? Awesome!
• No experience? That's totally okay too. If you're eager to learn, we'll teach you everything you need to know
• You're available to work night shifts (23:00 – 07:00)
• You stay calm when things get busy and genuinely enjoy helping people
• Your English is C1+ in both speaking and writing
   

What you'll get:

• Fully remote work - work from wherever you're most comfortable
• Extra bonuses for every night shift 🌙
• Full onboarding and training, so you'll never feel lost
• A friendly startup team
• Plenty of opportunities to learn, grow, and build your career in customer support
   

If helping people, solving problems, and working nights sounds like your thing, we'd love to hear from you! ✨

Delta M is a product IT company that is part of the international Delta M Group. The company has been successfully operating in Ukraine, Kazakhstan, Uzbekistan, Poland, etc. for over 18 years.

Our software, Delta M. CRM and Delta Tel, is installed in more than 100 banking and financial institutions in more than 15 countries, which collectively administer databases with more than 30 million records and is the best system solution in terms of price/functionality.

Our partners include leading banks, credit unions, housing and utilities companies, telecommunications companies, and companies in other sectors of the economy.

We expect you to have:

Technical education.

Experience working with the console (cmd).

Basic knowledge of Windows Server 2008, 2012, 2016 (would be a plus).

Good knowledge of Windows 10 (required).

Basic knowledge of SQL, at least 3 months of experience, select, join.

Experience with any CRM system (a plus).

Basic knowledge of API processes.

Competent written and spoken language.

Strong communication skills, responsibility.

Responsibilities:

Timely response to customer inquiries.

Solving problems at the technical level.

Assigning tasks to the second line of support with a description.

Monitoring the deadlines for completing tasks related to inquiries.

Working conditions:

Work in a successful international business and opportunities to realize your potential and ambitions in a rapidly growing and developing field!

Internal and external training.

A company with a developed corporate culture and a rich life.

Work schedule during the probationary period Mon-Fri: 9:00 a.m. - 6:00 p.m. Kyiv time (on-call duty on weekends, 1-2 times a month).

Remote work.

Competitive salary.

Our recruitment team is currently looking for a VIP Manager on behalf of a fast-growing international iGaming company. If you enjoy building long-term relationships with high-value players and want to make a real impact in a rapidly scaling business, we'd love to connect with you.

About Our Client

Our client is an ambitious iGaming product focused on becoming the #1 choice for players in its target markets. The company combines a fast-paced environment, strong product vision, and a culture of ownership, giving employees the opportunity to influence business results without unnecessary bureaucracy.

Responsibilities

• Manage a portfolio of VIP players and serve as their main point of contact across phone, chat, email, Telegram, and WhatsApp.
• Build and maintain strong, trust-based relationships through proactive and personalized communication.
• Drive VIP retention and reactivate inactive high-value players.
• Monitor player activity and identify retention opportunities and potential risks.
• Develop personalized bonuses, rewards, and exclusive offers to maximize engagement and lifetime value.
• Collaborate with CRM and Marketing teams on VIP campaigns and loyalty initiatives.
• Resolve player requests and complaints with a solution-oriented approach.
• Track VIP performance and prepare regular reports.
• Contribute ideas to improve VIP processes and customer experience.

Requirements

• 1+ year of experience in iGaming within VIP Management, Retention, or Player Support.
• Strong understanding of VIP player lifecycle and retention strategies.
• Experience working with CRM systems and customer segmentation.
• Excellent communication and relationship management skills.
• Proactive approach with confidence in outbound communication.
• KPI-driven mindset.
• Ability to remain calm and solution-focused in challenging situations.
• Experience with Tier-1 markets is considered an advantage.
• Fluent French (C1/C2 or native level) is mandatory.
• English at Intermediate level or above.

What Our Client Offers

• Fully remote position.
• Competitive salary based on experience and performance.
• Paid vacation, sick leave, and an extra birthday day off.
• Fast decision-making and minimal bureaucracy.
• Opportunity to directly influence VIP revenue and business growth.
• Professional, international team with excellent career development opportunities.

📩 If you're a French-speaking VIP Manager with iGaming experience and you're open to new opportunities, feel free to apply or send me a direct message. I'll be happy to share more details about the role and the hiring process.

EverHelp is a team of professionals that’s developing outsourcing support services for plenty of products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We're hiring: German-speaking Customer Support Representative (Hospitality) | Fully Remote

Looking for your next opportunity in customer support? Join an international hospitality project where you'll help create outstanding guest experiences for travelers across Europe.

What you'll do:

• Support guests via phone, chat, email, WhatsApp & booking platforms
• Assist with reservations, property access & booking-related requests
• Solve problems with empathy and a hospitality-first mindset
• Work in a dynamic international environment

We're looking for someone who has:

• German (B2+) & English (B2+)
• 1–3 years of Customer Support, Hospitality, or other customer-facing experience
• Excellent communication and problem-solving skills
• A positive, customer-oriented attitude

What we offer:

• Fully remote collaboration
• Career growth opportunities within a rapidly growing international company
• Friendly, supportive team and continuous mentorship
• Join EverHelp — one of Europe's top employers, recognized with multiple international workplace awards in 2026.
• Rotating schedule (24/7 support): 5 shifts per week, including 2-3 night shifts.

If you're passionate about helping people and want to build your career in an international environment, I'd love to hear from you!

Feel free to send me a message or apply directly. Referrals are also very welcome!

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are currently seeking a Customer Support Representative (Hospitality) to join our team.

This role is part of a newly launched international project in the hospitality industry, supporting guests throughout their stay and ensuring they receive exceptional service at every stage of their journey.

You'll communicate with guests across multiple channels, helping them with booking-related questions, property access, reservations, and other service requests. We're looking for professionals who genuinely enjoy helping people, stay calm under pressure, and believe that every interaction should leave guests with a positive impression.

Working schedule:

• Monday–Sunday;
• 5 shifts per week on a rotating schedule, 2 obligatory night shifts, first couple of months no night shifts;
• Shift options:
  • 07:00–16:00 CET
  • 15:00–00:00 CET
  • 23:00–08:00 CET
• 30-min. lunch break;
• +25 min. sanitary break
• Schedules are shared one week in advance.

Your future responsibilities include:

• Providing support to guests via phone calls, email, chat, WhatsApp, and online booking platforms;
• Assisting guests with booking questions, reservation updates, and property access;
• Delivering service with a true hospitality mindset, always putting the guest experience first;
• Resolving guest inquiries efficiently while maintaining a warm, professional, and empathetic tone;
• Escalating critical cases, such as refund requests, legal matters, or complaints requiring special attention, to the appropriate internal teams;
• Accurately documenting customer interactions using internal systems and tools;
• Collaborating with teammates to ensure a seamless and consistent guest experience.

Communication channels:

• Phone calls;
• Email;
• Live chat;
• WhatsApp;
• Online booking platform messages.

Needed experience & skills:Required:

• German (B2+) and English (B2+)
• At least 1 - 3 years of experience in Customer Support, Hospitality, or another customer-facing role;
• Confidence communicating with customers across multiple channels.

Soft skills:

• Strong problem-solving skills and the ability to think independently;
• Excellent written and verbal communication;
• A warm, guest-oriented communication style;
• Ability to remain calm and professional in challenging situations;
• Adaptability in a fast-changing environment;
• Strong multitasking skills without compromising service quality;
• Positive attitude and genuine team spirit.

Work with EverHelp is about:

• Fully remote collaboration;
• Working on an international hospitality project supporting guests from around the world;
• A welcoming, collaborative team environment where people genuinely support one another;
• Comprehensive onboarding and continuous support from experienced professionals;
• Opportunity to grow while working with a fast-growing international business.

Training program:

• Three-week paid onboarding program, including:
  • self-paced learning;
  • live online training sessions;
  • quizzes;
  • practice with real customer cases.
• You'll receive continuous guidance from experienced teammates throughout your onboarding.

What makes this role unique?

Hospitality is about much more than answering questions—it's about creating memorable experiences. Every interaction is an opportunity to make a guest feel welcome, supported, and valued.

You'll join a rapidly growing international project where adaptability, teamwork, and a genuine desire to help others are just as important as technical knowledge. While the environment can be fast-paced, you'll always have access to comprehensive training and 24/7 support from experienced colleagues.

Submit your resume and join our team! 🚀

Performa is an international HR agency specializing in connecting top talent with leading companies across the iGaming, IT, and Marketing industries. We help businesses scale their teams and support professionals in finding opportunities where they can unlock their full potential.

Our client is a product-driven iGaming startup developing a new White Label product for a Tier-1 market. The product is currently at the final stage before launch, and a small core team has already been formed.

We are looking for a Casino Manager to join the team and take responsibility for the development and performance of the casino product.

Key Responsibilities

• Manage the development of the casino product and its key areas.
• Manage the gaming portfolio, including analyzing game performance, content placement, and optimization.
• Collaborate with game providers and partners.
• Analyze product metrics and identify opportunities for growth.
• Collaborate with CRM and Marketing teams on promotional activities.
• Monitor market trends and the competitive landscape.
• Identify opportunities to improve the user experience and performance of the casino product.

Requirements

• Experience in the iGaming industry is a must.
• Previous experience as a Casino Manager or Casino Product Manager.
• Deep understanding of online casino products and their key metrics.
• Experience working with game providers.
• Strong understanding of key iGaming metrics, including Retention, Conversion, GGR, NGR, and others.
• Strong analytical skills and the ability to make data-driven decisions.

What we Offer

• Office-based position in Limassol or fully remote.
• Competitive compensation paid in USDT.
• Paid vacation and sick leave.
• Opportunity to join an iGaming product at the pre-launch stage and directly contribute to its development.
• High level of ownership and strategic influence.
• Opportunity to shape and scale the Customer Support function as the product grows.
• Direct impact on product growth, customer experience, and company scaling.

If you are an experienced Casino Manager looking for an opportunity to take ownership of a new iGaming product from the pre-launch stage, we’d love to hear from you.

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be mixed shifts, from 14:00 to 22:30 Eastern European Time (EET) and from 22:00 to 6:30 Eastern European Time (EET)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What You'll Find at GalakticaStability You Can Rely On: We are building a product-driven business with a long-term vision and sustainable growth. Here, you don't have to choose between stability and professional growth — you'll have the opportunity to work on complex challenges while feeling confident about your future.

Flexibility and Comfort: Choose the work format that suits you best: remote, hybrid, or from one of our offices in Kyiv, Lviv, Odesa, or Larnaca.
We provide everything you need to work effectively, including a laptop, monitors, other equipment, and a home office setup allowance. All our offices are equipped with generators and Starlink internet and are accessible to the team 24/7.

Taking Care of Yourself: Enjoy 3 weeks of paid vacation, unlimited personal days off, and flexible sick leave with minimal bureaucracy.
You can choose between private health insurance or a wellness budget that can be used for sports activities, therapy, massages, wellness treatments, or vitamins.
We also reimburse 50% of taxes for eligible employees and provide full relocation support to Cyprus or Malta, including accounting and legal assistance.

A Growth-Oriented Environment: We actively support professional development and cover 50% to 100% of the cost of industry conferences, training programs, certifications, online courses, and other educational activities.
Our company offers an internal LMS platform, a library, and a book club. In addition, our certified coaches conduct internal training sessions and one-on-one coaching to help employees strengthen leadership skills, achieve career goals, and better understand their strengths.
To support international communication, we reimburse 70% of the cost of individual foreign language lessons and run an English Speaking Club.

Make a Real Impact: There are no "process-only" roles here. We value people who identify opportunities, take ownership, and drive results.
Your ideas won't get lost in layers of approvals — they can evolve into new products, business initiatives, and impactful solutions.

A Strong Professional Community: We believe great products are built by great teams. Here, you'll find like-minded professionals, support from colleagues, opportunities to share knowledge, and plenty of reasons to celebrate success together.
Team sports activities, company-sponsored volleyball, running, and yoga sessions, team-building events, offline meetups, and internal gatherings — from small social evenings to large offsite events — are all an important part of our culture.
You can get a feel for our team and events on the Galaktica YouTube channel.

 

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

Your working hours will be from 3:00 PM to 12:00 AM, including a 1-hour break that can be taken flexibly at your convenience.

Who we are 

We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500.000 clients from 120 countries.  Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in Fortune-100 and Fortune-500.  

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products.  We’re committed to enhancing the experience of our customers across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals.  Whether it’s Fortune-100 companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support. 

Driven by passion, we play a substantial role in shaping the future of data management. 

Product that needs your engagement 

Skyvia is a versatile no-code SaaS cloud platform designed for data integration, automation, backup, management, and connectivity. It offers support for over 200+ connectors, including popular cloud applications like CRMs, marketing tools, support systems, and management solutions, as well as databases and data warehouses.   

Your future team of professionals 

You will become part of a dynamic team of professionals who are deeply passionate about our product. Our team includes a Head of Support, 2 Technical Support Engineers, and 2 Customer Support Engineers, each playing a pivotal role in driving growth and fostering success.

Impact you will make 

• Handling customer inquiries through tickets in Zoho Desk and ensuring high-quality written communication.
• Providing support via chats and forum posts in Zoho Desk.
• Following corporate technical support standards when communicating with users across chats, forums, and tickets.
• Searching for relevant information in internal resources such as Zoho Desk, Jira, and Confluence, as well as external sources when needed.
• Identifying gaps in technical documentation and creating requests for its improvement or expansion.
• Assisting with the preparation of bug reports and feature requests.
• Creating and maintaining knowledge base articles and response templates.
• Collaborating with Tier 2 Support, the development team, and the manager when preparing responses to complex customer inquiries.
• Creating and documenting tasks based on customer issues for further escalation to the relevant team.
• Monitoring and ensuring compliance with SLAs.
• Monitoring the quality of support responses and contributing to continuous improvement of customer service.

Skills we are looking for 

• 2+ years of experience in Customer Support or a similar role.
• Understanding of client communication principles across different channels and experience with business correspondence.
• Basic troubleshooting skills and the ability to identify and resolve common customer issues.
• Basic understanding of task management and issue tracking systems such as Jira, Redmine, or similar tools.
• Ability to clearly communicate technical information to both technical specialists and end users.
• Upper-Intermediate level of English (written and spoken) for effective communication with users and working with documentation.
• Basic knowledge of SQL, APIs, and ETL would be a plus.
• Proactive mindset, strong attention to detail, and the ability to work both independently and as part of a team.

Benefits you get

• Maintain your work-life balance

19 days of annual vacation granted on a pro-rata basis

No overtimes required

• Hybrid type of cooperation

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world

• Stay healthy

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.

15 working days of sick leave per year — because your health is a priority.

• Grow with us

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team

Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team.

• Stand with Ukraine!

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help

We are a perfect match if you share our values

We are professionals in our field.

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.

We know how to focus on the product, think big, and at the same time delve deep into the details.

We create a calm and friendly atmosphere within the company.

We value the freedom of open and transparent communications.

Radical honesty is embedded in the foundation of our culture.

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.

Our Hiring Process

• Recruitment Interview
• Test Task
• Technical Interview
• Offer Call

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted.

The timeframe for feedback between interview stages may take up to 2 weeks.