Jobs at Djinni

Job Description

We are hiring a Strong Backend Engineer to join the team developing the OneAPI backend platform. The role is ideal for someone with strong Java fundamentals, some cloud-native experience, and an eagerness to grow in platform engineering within an agile, DevOps-driven environment.

• 6+ years of backend development experience with Java & Spring Boot.
• Hands-on experience with cloud platforms (AWS/GCP) and containerized applications.
• Practical knowledge of Kubernetes (K8s) for service orchestration.
• Exposure to DevOps practices: CI/CD, IaC, automation, monitoring.
• Versatility beyond Java (e.g., scripting, working with APIs, DBs, or other languages).
• Experience working in a team responsible for products quality
• Strong analytical, debugging, and collaboration skills.
  
   

Job Responsibilities

• Design, develop, and maintain APIs and backend services for OneAPI.
• Contribute to cloud-native architecture leveraging AWS and GCP.
• Implement scalable solutions with Kubernetes-based deployments.
• Work closely with the Technical Lead to align on architecture and coding standards.
• Take ownership of features end-to-end: from design to deployment and monitoring.
• Troubleshoot complex technical issues and provide production support when needed.
• Ensure quality of develope software

Department/Project Description

Our client is a global leader in cloud security, enabling organizations to securely transform their networks and applications for a mobile and cloud-first world. Through its Zero Trust Exchange™ platform, it provides fast, secure, and seamless access to applications, regardless of device, location, or network. Trusted by thousands of enterprises, their products help reduce risk, lower IT costs, and deliver a better user experience by replacing traditional on-premises security with a modern cloud-delivered approach.

Skill Category

Java

Keyskills - Must Have

• Java
• Spring Boot
• AWS
• Kubernetes
• Microservices

Keyskills - Nice to Have

• gcp

-6+ years coding experience in server-side Java
- Excellent Java Core knowledge (Java 8 or higher, Collections, Exceptions, Concurrency)
- Commercial experience with Spring Framework (Boot, Core, MVC, Data)
- Practice with reactive paradigm (Project Reactor, Spring Webflux, Vert.x) is a huge plus
- Experience with RDBMS (MySQL, PostgreSQL), native SQL, ORMs (Hibernate)
- Experience with NoSQL (Redis, Aerospike)
- Handy using of cloud services (AWS)
- Deep understanding of algorithms and data structures
- Understanding of VCS (Git)
- Leadership experience
- Fluent English verbal and written communication skills
- Shifted working hours 12pm till 8pm EEST timezone

Job Responsibilities

- Be a creative problem-solver who can draw on an array of expertise and technology to design and implement reliable, scalable and maintainable solutions to challenging problems
- Translate business requirements into technical designs and project plans
- Write production-ready code and unit tests that meet both system and business requirements (Java)
- Respond to feature requests, bug reports, performance issues and ad-hoc questions
- Work collaboratively with multiple teams to deliver quality software
- Support operation of services in production
- Perform code reviews and design reviews
- Mentoring and leading team

Department/Project Description

Header Bidding is the bleeding edge of business development both with Magnite and within the industry. The Header Bidding team is responsible for providing new and constantly evolving tools and systems allows Sellers to more easily sell their inventory at higher prices and give Buyers better and more efficient access to audiences and inventory. You will work with both an internal team and a open-source community of developers to provide tools for the industry as a whole to integrated with each other in the most efficient way. The systems built by this team will manage hundreds of billions of requests with the lowest possible cost and highest possible response times.

About Magnite Project:

Founded in 2007, Magnite’s pioneering technology created a new model for the advertising industry. Today, our automated advertising platform is used by the world’s leading publishers and applications to transact with top brands around the globe enabling them to reach more than 1 billion consumers. Magnite operates the largest independent Display Advertising Exchange and Supply Side Platform that automates the buying and selling of Display Advertising across all formats (banner, video) on all devices (desktop browsers, mobile devices, billboards). Magnite auctions over 20 Billion Ads on a daily basis in real time in less than 1/2 of a second each. Magnite is a publicly traded company (NYSE: RUBI) headquartered in Los Angeles, California, USA.

Skill Category

We’re searching for a Senior Motion Designer who can combine stunning animation with solid video editing 🎬
You’ll create dynamic visuals, enhance video content with motion graphics, and help shape the overall storytelling of our projects.

### 🚀 What you’ll do

* Edit and animate videos for brand promos, commercials, and digital campaigns.
* Add transitions, effects, and typography animation to elevate footage.
* Collaborate with the creative and post-production teams.
* Take ownership of projects from concept to delivery.
* Occasionally mentor junior editors and motion designers.

### ✅ Requirements

* 4+ years of experience in motion design and professional video editing.
* Mastery of After Effects, Premiere Pro, and Adobe Creative Suite.
* Experience with 3D animation (Blender, Cinema 4D, or similar) — nice to have.
* Strong understanding of pacing, rhythm, and visual composition.
* English — confident communication and understanding of briefs.

### 💎 We offer

* Remote work with flexible hours 🌍
* Creative projects that challenge your skills.
* Team that values storytelling and originality.
* Competitive hourly rate (depending on experience).

About the Project
Our client operates in a large-scale, data-driven environment and is looking for an experienced Data Analyst to drive real-time analytics, data warehousing, and dashboard solutions. The role focuses on delivering high-quality insights, ensuring data reliability, and building powerful visualization tools that empower decision-making across technical and business teams.

Key Responsibilities:

Real-time Analytics with Grafana

• Develop and maintain Grafana dashboards for monitoring network performance, service quality, and operational KPIs.
• Configure alerting, thresholds, and integrations with time-series data sources (e.g., Prometheus, InfluxDB, ClickHouse, Kafka).
• Ensure dashboards are user-friendly, performant, and aligned with stakeholder requirements.

Data Warehousing & BI Development

• Design scalable data warehouse models (star/snowflake schemas) and semantic layers for governed reporting.
• Implement ETL/ELT pipelines (batch and streaming) ensuring high data quality and reliability.
• Build BI reports and analytical views for business teams using DW data.

Client Advisory & UX Optimization

• Advise stakeholders on analytics use cases, KPI definitions, and dashboard best practices.
• Conduct workshops and prototype dashboards to enhance adoption and usability.
• Ensure compliance with governance, security, and data privacy standards.

Performance & Reliability

• Optimize SQL queries, storage patterns, and dashboard performance for low latency.
• Monitor data freshness and pipeline reliability; define and maintain SLIs/SLOs for the analytics stack.

Required Skills & Qualifications

• 5+ years of experience in DW/BI and/or analytics, preferably in telecom or large-scale environments.
• Proven expertise in Grafana for real-time dashboards, alerting, and visualization.
• Strong SQL and data modeling skills; experience with DW platforms such as Snowflake, BigQuery, Redshift, or Azure Synapse.
• Experience building ETL/ELT pipelines using dbt, Airflow, Azure Data Factory, Databricks, or similar tools.
• Familiarity with streaming data technologies (Kafka, Event Hubs) and time-series databases (Prometheus, InfluxDB, ClickHouse).
• Ability to advise on analytics strategy, UX, and KPI design.
• Solid understanding of data governance, security, and privacy (RBAC, PII handling, GDPR).
• Excellent communication skills with both technical and business stakeholders.

About your key responsibilities and impact:

• Designing and implementing scalable and efficient software architectures;
• Writing, testing, and debugging complex code for new and existing software applications;
• Providing guidance and mentorship to junior engineers and team members;
• Conducting thorough code reviews to ensure code quality, security, and adherence to best practices;
• Creating and maintaining comprehensive technical documentation for software development and system design;
• Leading and managing software development projects (shared responsibility with the Delivery Manager) to ensure timely delivery and quality;
• Collaborating with cross-functional teams, including product management, design, and operations, to align development efforts with business goals;
• Researching and implementing new technologies and methodologies to enhance software performance and streamline development processes;
• Identifying and resolving complex software issues and technical challenges;
• Developing and enforcing testing protocols to ensure software reliability and performance;
• Driving continuous improvement in software development practices and processes;
• Communicating effectively with stakeholders, including presenting technical concepts and project updates;

• Delivering code to production in a timely manner according to business expectations.

   

Essential professional experience:

• 3+ years of experience in automation testing;
• Expertise in React and TypeScript — strong understanding of component architecture, hooks, and type safety;
• Experience building scalable front-end solutions (multi-brand or modular architecture, shared component libraries);
• Proficiency in front-end performance optimization — bundle analysis, caching, code-splitting, and rendering efficiency;
• Practical experience with testing frameworks (Jest, React Testing Library);
• Strong collaboration skills — ability to work closely with QA, backend, and product teams in Agile environments;
• Ability to take ownership of complex features or domains and deliver end-to-end solutions;
• Fluent in Ukrainian;

• Intermediate level of English.

   

Desirable skills and personal features:

• Prior experience in the iGaming or sports betting industry;
• Exposure to micro frontend architecture or SDK/widget-based systems;
• Familiarity with Node.js or backend-for-frontend (BFF) patterns;
• Experience contributing to design systems or UI/UX optimization initiatives;
• Knowledge of real-time data processing (WebSockets, live event streams).

Please note that we consider only candidates who are located in Ukraine.

Responsibilities:

- Get involved in every aspect of the product development process, from ideas to pixel perfecting before launch

- Design, redesign, improve, fix and take the Tango interface to the next level

- Be open to learn from market-proven experience. Our boss is not an Art Director from Apple, our users are our bosses (such as Joyce, a single mom from the Philippines, who uses the app to support her kids)

- Research, brainstorm and provide top-notch UX/UI solutions for issues & new features with dozens of contradictory requirements and limitations

- Build fast prototypes and drafts to unlock our creativity and upgrade us to a #1 product

- Carefully assemble prod-ready designs, meticulously re-checking all components are connected to the library and not a single corner case is forgotten

- Communicate with an international and cross functional team, including product managers and engineers across the world, with offices in Cyprus, Warsaw, Kyiv, Tel Aviv

- Continuously optimise and be responsible for overall product experience

- Be happy and have fun! :)

Requirements:

- 5+ years of relevant experience in product design.

- Strong communication and collaboration skills that make your designs, decisions, and ideas understandable and actionable to a diverse set of cross-functional audiences.

- Experience with design tools such as Figma, FigJam, Miro, Photoshop, Illustrator or similar.

- A true passion for crafting exceptional user experiences.

- Portfolio showing evidence of your work as a UX designer working on web applications and mobile apps.

- English from B2.

What we offer:
 

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social package, including sports coverage, elite medical insurance for you and family;
• 20 working days paid vacation and 100% sick leaves coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team buildings and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

Every creative idea has the right to exist, and you can prove it with our marketing team. We are seeking a marketing professional passionate about technology and digital transformation. Are you ready to grow TechMagic and its subsidiary companies? Keep reading and apply for the Growth Marketing Manager position right now!

Requirements

• 3+ years of experience in marketing
• Experience in working with copywriters, designers, SEO specialists, and developers
• Good knowledge of SEO and PPC (Google Ads, LinkedIn Ads, Bing Ads)
• Understanding of GA4, Tag Manager, Google Search Console
• Experience with inbound campaigns (outbound will be a plus)
• Understanding of marketing budgeting and ROI
• Understanding of marketing automation systems and CRM systems
• Solid project management skills and strong interpersonal skills
• Great time management skills, including prioritizing, scheduling, and adapting as necessary
• Strong written communication skills
• Upper-Intermediate or Advanced English level (B2-C1)
• Any marketing certifications are welcome

Responsibilities

• First and foremost, generate a pipeline of opportunities for our Sales team
• Coordinate the organic growth of websites in TechMagic’s portfolio
• Experiment with paid acquisition campaigns and scale the ones that work
• Find and test new marketing channels for effective demand generation in certain niches
• Optimize inbound conversion and generate MQLs/SQLs
• Product world-class sales enablement materials that convert
• Closely cooperate with designers, copywriters, SEO specialists, developers, and PPC experts
• Closely collaborate with the outbound demand generation team
• Take responsibility for specific business units in TechMagic’s portfolio of companies

Interview stages

1. Pre-screening with the Recruiter
2. Interview with the Growth Marketing Manager
3. Test Task
4. Interview with Head of Marketing 

Join the NAVI Team as a Junior Designer!

NAVI is one of the leading esports organizations in the world, with millions of fans across the globe. We’ve gathered the best talents and professionals, and together we’re moving forward because we are BORN TO WIN!

We are looking for a talented and ambitious Junior Designer who is eager to grow in the field of graphic and motion design — someone with a sharp eye and a steady hand, who thinks visually, works quickly, and wants to create ambitious projects focused on digital media and modern visual culture. Even if you’re just starting your journey but already have a portfolio with great projects, we’re ready to give you a chance.

Requirements:

• A portfolio with examples of your work — mandatory.
• Proficient in Adobe Creative Suite (Photoshop, After Effects, Illustrator).
• Knowledge of Figma and other web prototyping tools.
• Experience with AI tools for image and video generation.
• Understanding of social media graphic design specifics: formats, tools, and content types.
• Knowledge of MS Office / Google Workspace.
• Strong craftsmanship: deep understanding of typography and composition.
• Basic artistic skills: composition, color, lighting.
• Strong sense of contemporary visual culture.
• Attention to detail, accuracy, and ability to work quickly without sacrificing quality.

• Constant desire to learn and grow.

   

Responsibilities:

• Creating static and animated visuals for digital channels (Instagram, Facebook, Telegram, X, TikTok, YouTube, etc.).
• Developing design concepts for marketing and communication campaigns.
• Adapting visual content for different communication channels.
• Participating in brainstorms and creative sessions.
• Handling design tasks and making decisions within your area of responsibility.
• Collaborating with the content team, SMM, video production, and marketing teams.

• Ensuring consistency of all design decisions with the corporate style while exploring new creative approaches.

   

Nice to have:

• Experience with Cinema 4D or Blender.

• Experience in the esports industry.

   

WHAT WE OFFER:

• Medical insurance (after successfully passing the probation period).
• 24 working days of annual leave.
• Fully paid holidays and sick leave.
• Flexible working hours.
• Group sports sessions for employees twice a week.
• Bonus system for Office Employees
• 50% reimbursement for English lessons.
• Educational support.
• 50% discount on shop.navi.gg.
• Modern office, snacks in the office, corporate events, and watching matches together :)

We’re a successful pet supplements brand with strong sales across leading online marketplaces in the US, known for high-quality, effective products that pet parents truly love. Our mission is to create content that connects emotionally, looks stunning, and drives real results.

We’re looking for a Content Marketer with strong copywriting skills — someone who can turn insights and creativity into scroll-stopping Amazon content. If you’re a copywriter ready to level up into marketing, this is your chance.

🌟What we expect from you 🌟
🔹3+ years of copywriting experience, ideally in e-commerce or product marketing.
🔹Hands-on marketing experience — you understand performance, metrics, and consumer behavior.
🔹Advanced English (C1+) — your writing feels native, natural, and emotionally engaging.
🔹Knowledge of SEO and AEO (Answer Engine Optimization) — you write for both people and AI.
🔹Understanding of target audiences — you know how to identify their pain points, motivations, and needs.
🔹Strong sense of brand voice and storytelling — you can adapt tone and messaging depending on the audience.
🔹Analytical thinking — you can use data, reviews, and feedback to refine content strategies.
🔹Experience collaborating with PPC teams and designers.
🔹Creative and strategic mindset — you can lead customers through the sales funnel and drive conversions.
🔹Confident user of ChatGPT / AI tools for text generation, ideation, and research.

🌟What you will do 🌟
🔹Proofread and craft banner copy, ensuring messages are clear, emotional, and on-brand.
🔹Analyze current listings — find weak spots, discover what drives CTR and conversion.
🔹Work with the PPC team — collect and analyze keywords, adapt content for better visibility and results.
🔹Collaborate with account managers — get insights about competitors and niche trends.
🔹Write and proofread Amazon listings — bullets, titles, descriptions, and FAQ content with SEO / AEO in mind.
🔹Research competitors — track updates in listings, study their reviews and positioning.
🔹Create technical tasks — form detailed briefs for copy and design based on your analysis.
🔹Collaborate with designers — explain your creative vision clearly, ensure smooth communication, and review final visuals to make sure your ideas are implemented correctly and effectively.
🔹Manage the full process — from research and analysis to content creation, publishing, and post-launch evaluation.
🔹Monitor results after optimization — track performance metrics, measure success, and iterate when needed.
🔹Update old listings with new offers, visuals, and A+ modules to keep them fresh and competitive.
🔹Use ChatGPT and AI tools for faster idea generation, proofreading, and creative brainstorming.

💎It will be your advantage if you 💎
🔹Worked with Helium 10 or similar Amazon tools.
🔹Have experience in content marketing or brand strategy.
🔹Understand consumer psychology and can apply it to copy and visuals.
🔹Are familiar with basic UX principles and how they affect content readability and engagement.
🔹Have previous experience in Amazon marketing or e-commerce brands.
🔹Know how to identify competitor trends and opportunities.

🌿What we offer 🌿
💼 Dynamic and fast-growing environment — be part of a creative, data-driven team where your ideas actually shape the brand’s future.
🚀 Real growth opportunities — learn from experienced marketers and participate in new brand visions and product launches.
🐾 Meaningful work — create content that helps pet parents take better care of their furry friends.
🌍 Remote flexibility — work from anywhere and collaborate with an international team across time zones.
💡 Creative freedom — we value initiative and encourage you to test ideas, experiment, and bring your personality into your work.
🧘 Work-life balance — paid vacation and sick leave included.
🤝 Supportive culture — we grow together, share feedback openly, and celebrate achievements as a team.


📩 If you are an experienced, creative specialist ready to contribute to the rapidly growing world of e-commerce, we would love to have you on our team!

Publisher Manager (Crypto, Display Ads)

Responsibilities:

Work with publishers and webmasters.

Promote press releases and placements.

Monitor the relevance of prices and conditions with partners.

Negotiate and “push” webmasters to ensure timely task completion.

Requirements:

Experience working with publishers/webmasters.

Strong organizational skills and attention to deadlines.

Negotiation skills.

English is a plus and highly desirable.

Fixed payment + %

PPC Campaign Manager

Google Ads Channel - Digital Optimization Specialist - SEM

This is a full-time opportunity, working 100% remotely.

About Exactius:

Exactius works with companies to solve complex digital marketing challenges and achieve ambitious growth goals. We bring executive leadership and cross-functional execution teams, that can not only form the strategy but can also execute and deliver the result. These teams always include a proven performance marketing CMO, along with campaign and CRM managers, conversion and product managers, data scientists, front/back end developers, and creative teams as necessary. Those teams are supported by a proprietary technology that supports the need for advanced analysis and real-time optimization. Exactius, is an extension of your internal teams with one goal in mind: grow faster and be more profitable.

Responsibilities:

• Working with an international team of professionals from various lanes towards shared aggressive KPIs (BI, Tracking, Creative, Product, CRM, etc)
• Manage, review, and perform account responsibilities associated with Google Ads, Bing Ads, and other PPC search platforms.
• Communicate regularly with our clients, provide recommendations and execute strategies for new opportunities, campaign structuring, targeting, display network, and other facets of paid search in accordance with the KPI’s.
• Set up and ongoing optimization, A/B testing, and KPI analysis) to improve search visibility.
• Keep pace with PPC and paid social industry trends and developments.
• Monitor and administer web analytics dashboards, reports, key reporting tools, and key areas of importance in accordance with company goals.

Requirements:

Technical:

• 5-7 Years experience as Performance Marketer
• In-depth knowledge of Google Ads, Search Campaigns, Shopping Campaigns, Google Display, YouTube, Microsoft Advertising, and/or other paid media channels
• Google Ads + Google Analytics Certifications
• Excellent analytical, organizational, project management, and time management skills
• Experience with managing large client budgets (over $100K per month) is a plus

Communication:

• Proficiency in English - Pleasant and professional communication skills.
• Excellent written communication skills, and friendly phone etiquette.
• Ability to clearly and effectively articulate thoughts and points.
• This is a client-facing role.

Attitude:

• A ROCK STAR.
• Strong organizational skills, self-starter mindset, proactive personality
• Ability to learn new industries and new business types quickly and can apply this knowledge to internet marketing initiatives and achieving goals
• Outstanding ability to think creatively, identify and resolve problems
• Phenomenal attention to detail and the ability to effectively multi-task in a fast-paced, deadline-driven atmosphere
• High levels of integrity, autonomy, and self-motivation- working 100% remotely
• Willing to work also in the EST time zone

Benefits & Perks

• Competitive salaries
• Opportunity to have a tangible impact on our fast-growth international brands with a monthly budget of $1M+
• Work remotely from anywhere in the world.
• Responsibility from day one, professional and personal growth
• Excellent company culture, working alongside rockstar professionals from various industries and backgrounds
• We care about you and your career path and investing in your growth
• We are committed to helping you grow, learn, and improve as you go

Innovation Systems is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.
 

Why Innovation Systems? At Innovation Systems, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.

We are seeking a Sales Representative focused on outbound prospecting via cold calls. This role is critical to expanding our client base across North America, Canada, New Zealand, Australia, Europe, and other markets. You will support the top-of-funnel sales process by generating qualified appointments for our Account Executives.

Requirements:

• Minimum 2 years of experience in cold calling.
• Fluent in English.
• Experience in SaaS and B2B sales is required.
• Proven track record of setting qualified appointments.
• Experience working with North American clients/markets.
• Strong communication and objection-handling skills.
• Self-motivated, results-driven, and comfortable working with quotas.

• Energetic and outgoing personality with excellent interpersonal skills.

   

What We Offer:

• Fully remote work
• Work schedule: 9:00 AM – 5:00 PM (EST)
• Paid vacation (10 days)
• An opportunity to significantly influence the direction of the company
• Steep learning curve and personal growth opportunities
• Access to courses and training
• Corporate English language training
• Competitive salary
• Growth opportunities: This role is not limited to cold outreach - strong performers will have the chance to take on additional responsibilities, such as leading demo sessions and advancing within the sales team.

We are an iGaming company with over three years of experience and a team of more than 1300+ specialists.
Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.
Join the team that launches new projects in various markets and shapes the future of the iGaming industry.

About the Position:

We are looking for a VIP Customer Support Team Lead with experience in the gambling or betting industry. You’ll be helping users via live chat and ticket systems, resolving technical and functional issues, and improving customer experience through your feedback and insights.

Role Purpose
Lead and develop the VIP customer support department to deliver exceptional, high-quality support for VIP clients, ensuring quick responses, accurate solutions, and a personalized customer experience. Drive improvements in VIP engagement, satisfaction, and retention through strategic leadership and process optimization.

Trial Period Goals (First 3 Months)

• Build & Optimize VIP Support to Increase LTV of current clients.
• Get familiar with current VIP support processes, CRM systems, internal knowledge base, and VIP-specific protocols.
• Develop VIP knowledge base.
• Build Infrastructure & Reporting for VIP Support.

Achieve SLA targets:

• First response time ≤ 30 seconds
• VIP satisfaction score ≥ 8/10
• VIP retention rate of ≥85%
• Reactivation of ≥30% dormant VIP users

Key Responsibilities

• Communicate with VIP customers via live chat and phone, ensuring timely and personalized responses to VIP inquiries.
• Reactivate VIP customers through outbound calls, ensuring smooth usage of our platform and services.
• Manage VIP support channels (chat, phone, email) and ensure high service quality.
• Monitor and analyze VIP support metrics, pricing, and customer feedback to identify areas for improvement.
• Escalate complex cases to relevant departments and handle VIP escalations effectively.
• Develop and implement VIP-specific support procedures, tiered service levels, and outreach strategies.
• Collaborate with Product and Marketing teams on VIP programs, promotions, and feedback gathering.
• Provide regular reporting on main VIP Support metrics (Response times, Satisfaction scores, Reactivation, Retention & Churn rates, LTV).
• Maintain VIP support metrics within targets.

Required Experience & Skills

• Proven experience in customer support with VIP or high-value segments.
• Native Spanish and Fluent English (oral and written).
• Excellent communication skills (oral and written).
• Strong leadership and team management skills.
• Computer literacy; experience with chat tools (e.g., Zendesk, Intercom, Freshdesk) is a plus.
• Data-driven mindset with ability to analyze VIP support KPIs and customer feedback.

Schedule: 
5 day shift system – 5 days on / 2 days off

Format: remote

We offer:

-Full remote work flexibility

-Paid vacation and medical care days

-Creative gifts for holidays and significant employee events

-Work equipment provided

-Opportunities to participate in company decision-making and internal processes

-Access to training and development for soft skills

-Attendance at top conferences worldwide

We're excited if you have

• 3+ years of commercial development experience building backend services
• Good culture fit and excellent team player
• Strong level knowledge of JavaScript/TypeScript and Node.js
• Strong English - both verbal (video meetings online) and written (requirements, descriptions, blueprints).
• Experience with AWS (Lambda, S3, SQS, etc.) and Vercel
• Experience with GraphQL and MongoDB
• Experience with Next.js
• BS or MS degree in Computer Science or equivalent

Job Responsibilities

What you'll be doing

• Work in the team working under agile software engineering (analysis, architecture, technical design, task planning, coding, PR reviews, maintenance, etc.) framework
• Share your knowledge while mentoring teammates
• Build innovative backend services in the media domain space
• Code, test, document and deliver features with high-performance and availability in mind
• Enhance existing and create new features for Node.js backend
• Collaborate with program managers, marketing, designers, software engineers in tests to build and enhance the backend

Department/Project Description

Development, refactoring, and maintenance of backend services for  Identity and Commerce (account management / authentication / authorization, payment and subscription management, email marketing) for an international broadcasting company headquartered in New York, US. The company owns several television channels/brands, developed state-of-the-art TV streaming applications for Android TV, Android Mobile, Apple TV, and Fire TV platforms, and wants to improve its backend services.

The Role:

To provide expert support in analyzing, mapping, and reengineering MinDigital’s internal processes, ensuring their alignment with the Ministry’s mission, strategic goals, and operational activities, and to contribute to the institutional development of the Ministry’s Process Management Office (PMO) Business Analyst in close coordination with MinDigital and RFA experts, will be responsible for: 

• Conduct detailed mapping of existing processes and workflows related to policy making and implementation.
• Propose redesigned workflows to improve effectiveness, transparency, and accountability, ensuring integration into MinDigital’s internal normative framework.
• Ensure consistency of internal processes with the Ministry’s mission, strategic framework, and long-term objectives.
• Support establishment of a Process Management Office under MinDigital (PMO).
• Draft a formal Procedure defining the PMO’s mandate, roles, and responsibilities.

• Prepare a consolidated list/registry of internal processes subject to regular monitoring and review.

   

Required Qualifications:

Experience:

• Advanced university degree in Public Administration, IT, Economics, Business Administration, Law, or related field.
• At least 7 years of professional experience in governance reforms, institutional development, or business process analysis.
• Proven experience in conducting business process mapping and reengineering in government or large organizations.
• Basic understanding of policy making and policy implementation processes within public administration institutions.
• Experience in establishing or supporting institutional offices/units for process management, PMOs, or equivalent.
• Experience in conducting organizational assessments and preparing analytical reports.

Technical and Organizational Skills:

• Familiarity with BPM tools/software: demonstrated experience in using Business Process Management (BPM) tools and methodologies (e.g., ARIS, Bizagi, Camunda, draw.io, Lucidchart, Signavio, IBM Blueworks, MS Visio, or equivalent). 
• Ability to apply process mapping, modeling, and optimization techniques to support institutional reforms. 
• Excellent interpersonal and stakeholder engagement skills, including the ability to navigate complex institutional environments.
• Strong facilitation and communication skills, especially in explaining technical and procedural concepts to non-technical audiences.
• High level of organizational and time-management skills with an ability to manage multiple streams of work simultaneously.

• Proven ability to work both independently and as part of a multidisciplinary team.

   

Full-time, Monday-Friday.

The assignment will be primarily carried out in Kyiv, Ukraine, with partial flexibility for remote. The successful candidate will be deployed to the Ministry of Digital Transformation (MinDigital).

The duration of the contract is till the end of March 2026 with a possibility of extension (subject to approval and implemented deliverables during a previous deployment).

For contracting (after the job offer is made), the selected candidate is expected to be registered as a Private Entrepreneur of the 3d group (consultancy services).

Excellent knowledge of Ukrainian, ability to speak and write clearly.

Upper-intermediate or higher level of written and spoken English.

Citizenship: Ukraine.