Jobs at Djinni

Design System Lead / Design Ops (Remote)

Our client is looking for a Design System Lead / Design Ops Specialist to help build an AI-friendly design system for an AI-first coaching platform.

This role sits at the intersection of product design, design systems, and AI-assisted prototyping. You will help create reusable UX patterns, scalable components, and structured documentation that improve collaboration between designers, engineers, and AI tools.

Responsibilities

Build and maintain a scalable Figma design system

Define reusable components, variants, tokens, layouts, and interaction patterns

Create clear and AI-friendly documentation for modern AI-assisted workflows

Collaborate with product, UX, and engineering teams to transform product flows into reusable UI patterns

Improve consistency between design and frontend implementation

Support rapid prototyping for dashboards, onboarding flows, feedback systems, and learning experiences

Establish Design Ops processes including naming conventions, governance, QA, versioning, and component adoption

Requirements

4+ years of experience in UI/UX, Product Design, Design Systems, or Design Ops

Strong expertise with Figma: components, variants, auto-layout, variables, design tokens, and prototyping

Experience building or maintaining design systems for complex digital products

Ability to simplify complex product logic into scalable UX patterns

Understanding of design-to-code workflows and collaboration with frontend engineers

Interest in AI-assisted design workflows and modern prototyping tools

English — Upper-Intermediate or higher

Nice to Have

Experience with AI products, gaming, coaching platforms, educational products, analytics systems, or complex dashboards

Familiarity with tools such as Cursor, Claude Code, Figma MCP, v0, Lovable, Framer, Webflow, or Storybook

Basic frontend knowledge (HTML, CSS, React, Tailwind)

Experience creating structured documentation for both humans and AI systems

Interest in strategy games or skill-based products

What Success Looks Like

A clean, scalable, AI-friendly design system

Faster feature prototyping without losing consistency

Improved design-to-development collaboration

AI-assisted tools generating outputs aligned with product patterns and UI logic

Conditions

Remote

Flexible collaboration

Long-term product opportunity

Delivery Manager

We are a boutique software development company working with international clients to build and grow digital products.

We are looking for a Delivery Manager who will own project delivery, client communication, and team coordination. This is not a purely administrative Project Manager role. We need someone who can proactively identify risks, manage expectations, and ensure successful delivery across multiple projects.

Responsibilities

Own end-to-end delivery for assigned projects and clients

Lead client communication, status meetings, and regular reporting

Ensure projects are delivered on time and with expected quality

Coordinate the work of developers, designers.

Identify delivery risks early and drive mitigation plans

Manage scope changes and align expectations with clients

Track project progress, milestones, and release plans

Remove blockers and improve delivery efficiency

Ensure transparency for both clients and internal stakeholders

Contribute to improving delivery processes and operational excellence

Support project onboarding and handover from sales/presales

Requirements

2+ years of experience as a Delivery Manager, Project Manager, or similar role in IT

Strong understanding of the Software Development Lifecycle (SDLC)

Experience working with outsourcing and/or outstaffing projects

Experience managing client relationships and stakeholder communication

Solid understanding of Agile methodologies (Scrum, Kanban)

Hands-on experience with Jira, Confluence, Notion, or similar tools

Ability to manage multiple projects simultaneously

Strong problem-solving and decision-making skills

Upper-Intermediate or higher English level (written and spoken)

Nice to Have

Experience with Upwork as project manager.

Experience in a small or growing software development company

Basic technical understanding of web and mobile development

Experience working with US and European clients

Background in account management or customer success

About the Role

We are not looking for a Jira administrator or a status collector.

We are looking for someone who takes ownership of delivery outcomes, proactively manages risks, aligns teams and clients, and ensures projects move forward predictably and successfully.

We’re looking for a strong Head of Customer Support to join an international iGaming project and build a high-performing support function for Canada, Australia & New Zealand 

This is a great opportunity for someone who loves building things from scratch, knows how casino players think, and can turn Customer Support into a real part of the customer experience and retention strategy.

🔥 What you’ll own:

• Build and scale the Customer Support department from the ground up
• Hire, onboard, train, and develop a strong 24/7 support team
• Design the team structure, shifts, workflows, and escalation matrix
• Set up SLA, KPI, QA standards and performance reporting
• Manage player communication across live chat, email, and other channels
• Handle complex cases related to deposits, withdrawals, KYC, bonuses, accounts, and VIP players
• Build smooth cooperation with Payments, Risk, CRM/Retention, and Product teams
• Implement helpdesk tools, automation, knowledge base, scripts, and AI solutions
• Analyze player feedback and turn support insights into improvements across the customer journey
• Continuously improve CSAT, response time, resolution quality, and team efficiency

🎯 What we’re looking for:

• Proven experience as a Head / Lead of Customer Support in iGaming / Online Casino
• Strong B2C and player-facing support experience
• Experience building or significantly scaling a support team
• Solid understanding of casino operations and the player journey
• Hands-on knowledge of SLA, CSAT, FCR, response/resolution time, QA and workforce management
• Experience with 24/7 and multilingual support operations
• Strong leadership, ownership, and decision-making skills
• Confident English for working with international teams and Tier-1 players

⭐ A big plus:

• Experience with Canada, Australia, New Zealand or other Tier-1 markets
• Experience launching Customer Support for a new casino/product
• VIP Support expertise
• Experience with Zendesk, Intercom, Freshdesk, LiveChat or similar platforms
• Support automation and AI implementation experience

💫 Why join us?

You’ll join an international project at an early stage, with the freedom to build the Support function your way rather than inherit years of outdated processes.

You’ll have direct impact on team structure, tools, processes, customer experience, and the way Support works together with Product, Payments, Risk and Retention.

🌍 GEO: Canada / Australia / New Zealand
🏠 Format: Remote
⏰ Employment: Full-time
🎰 Industry: iGaming / Online Casino

We are seeking an experienced Mainframe Developer to design, develop, maintain, and support enterprise applications running on IBM Mainframe platforms. The ideal candidate will have expertise in COBOL programming, JCL, DB2, CICS, VSAM, and z/OS environments. This role involves working closely with business analysts, architects, QA teams, and production support teams to deliver reliable, high-performance mainframe solutions.

Key Responsibilities

• Design, develop, test, and maintain mainframe applications using COBOL, JCL, CICS, and DB2.
• Analyze business requirements and prepare technical design specifications.
• Develop and enhance batch and online transaction processing applications.
• Write, modify, and optimize COBOL programs for performance and maintainability.
• Develop and maintain JCL for batch processing, scheduling, and automation.
• Create and optimize SQL queries, stored procedures, and database objects in DB2.
• Develop and maintain CICS online applications and transaction programs.
• Work with VSAM datasets, file processing, and data migration activities.
• Perform unit testing, integration testing, and support user acceptance testing (UAT).
• Troubleshoot production issues, perform root cause analysis, and implement corrective actions.
• Support application deployments, system upgrades, and release management activities.
• Participate in code reviews and ensure adherence to development standards and best practices.
• Prepare and maintain technical documentation, design documents, and operational procedures.
• Collaborate with cross-functional teams including infrastructure, database administrators, QA, and business users.
• Support application modernization initiatives and integration with distributed systems.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 3–10+ years of experience in IBM Mainframe application development.
• Strong programming experience with COBOL.
• Hands-on experience with JCL, CICS, and DB2.
• Experience working in IBM z/OS environments.
• Knowledge of VSAM file structures and file handling.
• Strong debugging, analytical, and problem-solving skills.
• Experience with software development lifecycle (SDLC) methodologies.
• Excellent communication and collaboration skills.

Preferred Qualifications

• Experience with IBM z/OS Connect and REST API integration.
• Knowledge of Mainframe modernization initiatives.
• Experience integrating mainframe applications with cloud or distributed systems.
• Familiarity with Agile/Scrum development methodologies.
• Experience with DevOps practices for mainframe applications.
• IBM Mainframe certifications are a plus.

Soft Skills

• Strong analytical and troubleshooting abilities.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and commitment to quality.

Production Support Responsibilities

• Provide Level 2/Level 3 production support for mainframe applications.
• Investigate and resolve application incidents and batch failures.
• Monitor daily batch processing and online transactions.
• Perform root cause analysis and implement permanent fixes.
• Support disaster recovery and business continuity activities.
• Coordinate application deployments and production releases.
• Ensure compliance with enterprise security and operational standards.

Nice to Have

• Experience with Financial Services, Banking, Insurance, Healthcare, or Retail domains.
• Knowledge of Java or .NET integration with mainframe systems.
• Experience with API enablement of legacy applications.
• Familiarity with cloud integration and hybrid architecture.
• Experience with CI/CD pipelines for mainframe applications.