Jobs at Djinni

Project overview

We are looking for a Strong Middle/Senior Back-End Developer (Node.js) who is excited to build a product that connects music, technology, and people.

At Vibo, we create tools that help DJs and event organizers turn moments into unforgettable experiences. You’ll be working on the core of our platform, developing scalable backend features that are used by thousands of users every day.

In this role, you’ll design and implement new backend functionality, maintain and improve the existing system, and collaborate closely with product, design, and engineering teams. We value strong engineering thinking, clean and maintainable code, and true ownership of features – from idea to production.

Requirements

• 4+ years of hands-on experience in backend development with Node.js .
• Proven proficiency in Express.js, MongoDB, and Git (GitHub or Bitbucket) within collaborative, team-based workflows.
   
• Strong understanding of software design patterns, algorithms, data structures, and SOLID principles.
   
• Engineering thinking and feature ownership. Not to overuse AI tools (like Claude AI,
  ChatGPT) – people engineering skills value matters.
   
• Strong knowledge of API design principles.
   
• Experience with performance optimization, scalability, and asynchronous processing in Node.js.
   
• Experience with AWS, Firebase, and GraphQL.
   
• Passion for building clean, maintainable, and scalable code that aligns with product goals.
• Upper-Intermediate (B2)+
   

Nice to have

• AI & Innovation (Preferred Experience)
   
• Integration of Large Language Models (LLMs) such as OpenAI or AWS Bedrock.
   
• Practical understanding of prompt engineering and Retrieval-Augmented Generation (RAG) pipelines.
   
• Familiarity with AI orchestration frameworks and building intelligent system workflows.

Responsibilities

• Developing new backend features, fixing bugs, and maintaining the existing platform
   
• Participating in new feature design;
   
• Participating in team meetings;
   
• Supporting project infrastructure (codebase, database);Youʼll be the engine behind our cutting-edge platform, creating features that impact thousands of users. Youʼll collaborate with a passionate team to solve real-world challenges and deliver seamless, reliable solutions that our users love.

We offer

• 20 vacation days (workdays)
• 7 sick days
• Personalized career growth
• Education reimbursement
• Corporate events and team buildings
• Equipment provided

Project Description:

We are looking for a skilled Automation QA Engineer to join our client’s team and play a key role in ensuring the quality, reliability, and performance of modern, scalable applications within the investment banking domain. The role focuses on designing, developing, and maintaining automated test solutions across UI, API, and performance layers, while actively contributing to CI/CD pipelines and cloud-based test execution.

You’ll be part of a collaborative, agile team that values clean, maintainable test code, strong engineering practices, and close cooperation with developers and DevOps engineers. This position is ideal for someone who enjoys building robust automation frameworks, working with cloud and containerized environments, and taking ownership of quality in a fast-paced, regulated industry.

Responsibilities:

• Design, develop, and maintain automated test suites using Java and/or Python
• Implement and extend test automation frameworks using Selenium, Cypress, Playwright, TestNG, and
• Perform API testing using tools such as Postman, REST Assured, and Karate
• Integrate automated tests into GitLab CI/CD pipelines
• Execute and manage tests in containerized environments using Docker and Kubernetes
• Work with Azure cloud services to support test execution and environments
• Conduct performance and load testing using JMeter, Gatling, or k6
• Collaborate closely with developers, DevOps, and product teams in an agile environment
• Contribute to continuous improvement of QA processes, standards, and tooling

Mandatory Skills Description:

- Programming & Scripting (Java, Python)
- Test Automation Frameworks (Selenium, Cypress, Playwright, TestNG, JUnit)
- API Testing (Postman, REST Assured, Karate)
- CI/CD Pipelines (GitLab CI/CD)
- Containerization & Orchestration (Docker, Kubernetes - for test execution)
- Cloud Platforms (Azure)
- Performance Testing (JMeter, Gatling, k6)

Languages:

English: B2 Upper Intermediate

Job description
 

About Fulcrum: We’re a team of tech-savvy, creative & passionate IT professionals. We’ve created a vibrant and performance-driven culture for ourselves where everyone is free to think & act outside the box. There are literally no limits to what you can do here, as long as we WOW our clients and OVER deliver what we promise.

 

Project overview

Our client is a UK-based product company working on an AI-driven platform that acts as a personal assistant capable of interacting with users and integrating with external tools such as email and other services.

The product is currently being built from scratch in an R&D environment with a strong focus on AI agents, rapid prototyping, and fast iteration.

We are looking for a Full-Stack Engineer (AI-First) who will help build the MVP and shape the technical foundation of the product.

The role combines full-stack development with AI-driven workflows. The engineer will design and implement core product functionality, integrate LLM-based capabilities, and orchestrate AI-driven pipelines.

The position requires a high level of ownership and comfort working in a fast-paced startup environment



Team composition - Product Owner, Full-Stack Engineer, Designer and QA

 

Key Responsibilities

- Design and develop core product functionality for an AI-powered platform with autonomous agents
- Build and improve the agent runtime that allows AI agents to execute tasks, interact with tools, and run in isolated environments
- Develop chat-based and conversational interfaces that enable users to interact naturally with their AI agents
- Implement and evolve the memory system that allows agents to learn from conversations and store long-term context
- Design and build APIs and backend services powering agents, integrations, and real-time features
- Work with vector databases and RAG pipelines to support intelligent retrieval and context building
- Build real-time experiences (streaming responses, live updates) for interactive agent execution
- Participate in building the multi-agent orchestration layer, enabling collaboration between multiple AI agents
- Contribute to the AI tool ecosystem, integrating external services and building extensible agent skills
- Collaborate with product, design, and engineering teams to iterate quickly and deliver new features

 

Job requirements

- 5+ years of experience in software development.

- 3+ years of experience with JavaScript / TypeScript
- Strong experience with React (React 18+) and Node.js
- Experience building applications with Server-Side Rendering (SSR)
- Experience developing REST APIs
- Experience integrating LLM APIs (OpenAI, Anthropic, or similar)
- Experience working with databases (experience with SurrealDB or similar NoSQL databases is a plus)
- Experience with Redis or streaming systems (e.g., Redis Streams), also Docker and containerized environments
- Experience with Git-based workflows and CI/CD pipelines
- Understanding of basic security principles in web applications
- Ability to work in an AI-powered development workflow (using modern AI tools in development), with AI agents / agentic systems
- Experience with Own Agent Building

Nice-to-have skills

- Experience working with multi-agent systems (agent orchestration, task delegation, agent-to-agent communication)
- Experience building RAG pipelines and working with vector databases (pgvector, Pinecone, Weaviate, SurrealDB vector)
- Experience integrating MCP (Model Context Protocol) servers or building extensible agent tools
- Experience with real-time communication (Server-Sent Events, WebSockets, Redis Pub/Sub)
- Experience with browser automation tools such as Playwright or Puppeteer
- Experience deploying applications in container-based cloud environments (Railway or similar platforms)
- Experience building modern UI systems using Tailwind and component libraries (e.g., shadcn/ui)

 

Hiring process

 

• Recruiter interview (40 min)
• Technical interview

• Final interview with PO and CTO
  
  
  
  What we offer:
  
  - Flexible schedule & opportunity to work remotely or workspace in Kyiv (kooperativ.cc);
  - Friendly & open team who have fun creating cool projects together;
  - Opportunity to boost your professional & personal growth;
  - Regular team gathering activities;
  - 20 business days of paid vacation + UA national holidays;
  - Medical insurance full coverage;
  - 10 + 5 days paid sick leave;
  
   

  How we operate:
  
  - We promise dramatic professional growth & interesting work
  - Bring ideas that will change how Fulcrum operates, and you will receive our gratitude and rewards
  - Your opinion matters. Fulcrum is not a typical ’bureaucratic company, and our employees are our core value
  - Your compensation grows with your responsibility zone
  - If something doesn’t go smoothly or can be simplified, just let us know — you are welcome to do so
  - You have a say in everything we do, starting from the roadmap, creating requirements, sprint planning, etc.
  - If you feel that everything above is about you, get in touch. We’re always glad to welcome stubborn, enthusiastic, and result-oriented buddies to our team
  
  
  
  Are you interested in working with us?
  
  LET’S MOVE THE WORLD TOGETHER!

Would you like to be part of the development of the state-of-the-art automotive technologies? Do you have an interest in Human Machine Interface systems and used to work with the embedded solutions? Then you should join us as a Senior Embedded Developer!

Here, you’ll be part of the development of our PSOC solutions and solutions for the HMI systems and lead the projects that will reach your way!In your new role you will:
 

• Be responsible for the development of Automotive Peripheral Drivers and HMI system solutions like PSoC Multitouch, CapSense system solutions, and automotive drivers
• Guide the work of your team
• Work with Software and Applications Engineers for the product validation closure

You have a proactive personality and an organized, structured and self-driven working style. With your great communication skills, you are equally comfortable producing your own solutions or collaborating with others to achieve the best results. Lastly, you enjoy developing your knowledge and staying up-to-date on the latest technological developments.

You are best equipped for this position if you have:
 

• A university or technical school degree
• More than 3 years of experience in embedded systems
• Experience with the overall system-level designs, including architecture, hardware, software, firmware, and algorithms
• Knowledge on C, C++ and embedded design
• Knowledge of Automotive SPICE and ISO26262 would be beneficial
• Fluency in English

Would you like to be part of the development of the state-of-the-art automotive technologies? Do you have an interest in Human Machine Interface systems and used to working with embedded solutions? Then you should join us as a Senior Embedded Developer!

Job Description
Here, you’ll be part of the development of our PSOC solutions and solutions for the HMI systems and lead the projects that will reach your way!
In your new role you will:
 

• Be responsible for the development of Automotive Peripheral Drivers and HMI system solutions, like PSoC Multitouch, CapSense system solutions, and automotive drivers
• Guide the work of your team
• Work with Software and Applications Engineers for the product validation closure

Your Profile
You have a proactive personality and an organized, structured, and self-driven working style. With your great communication skills, you are equally comfortable producing your own solutions or collaborating with others to achieve the best results. Lastly, you enjoy developing your knowledge and staying up-to-date on the latest technological developments.
You are best equipped for this position if you have:
 

• A university or technical school degree
• More than 3 years of experience in embedded systems
• Experience with the overall system-level designs, including architecture, hardware, software, firmware, and algorithms
• Knowledge of C, C++, and embedded design
• Knowledge of Automotive SPICE and ISO26262 would be beneficial
• Fluency in English

Please send us your CV in English.

Would you like to be part of the development of the state-of-the-art automotive technologies? Do you have an interest in Human Machine Interface systems and used to working with embedded solutions? Then you should join us as a Senior Embedded Developer!

Job Description
Here, you’ll be part of the development of our PSOC solutions and solutions for the HMI systems and lead the projects that will reach your way!
In your new role you will:
 

• Be responsible for the development of Automotive Peripheral Drivers and HMI system solutions, like PSoC Multitouch, CapSense system solutions, and automotive drivers
• Guide the work of your team
• Work with Software and Applications Engineers for the product validation closure

Your Profile
You have a proactive personality and an organized, structured, and self-driven working style. With your great communication skills, you are equally comfortable producing your own solutions or collaborating with others to achieve the best results. Lastly, you enjoy developing your knowledge and staying up-to-date on the latest technological developments.
You are best equipped for this position if you have:
 

• A university or technical school degree
• More than 3 years of experience in embedded systems
• Experience with the overall system-level designs, including architecture, hardware, software, firmware, and algorithms
• Knowledge of C, C++, and embedded design
• Knowledge of Automotive SPICE and ISO26262 would be beneficial
• Fluency in English

Please send us your CV in English.

Job description
In your new role you will:
 

• Be responsible for the development of Automotive Peripheral Drivers for PSOC;
• Guide the work of your team;
• Work with Test and Product Engineers to put products into manufacturing;
• Work with Software and Applications Engineers for the product validation closure;
• Lead your colleagues during the development of the projects;
• Solve problems with higher complexity
  involving expert networks;

Your profile
Are you a driven and results-oriented individual with a passion for excellence? Do you possess a proactive personality, combined with a highly organized and structured approach to your work? As a self-motivated professional, you're comfortable working independently to deliver high-quality solutions, as well as collaborating with others to achieve shared goals.

You are best equipped for this task if you have:
 

• A university or technical school degree;
• More than 5 years of experience in embedded systems;
• Experience with the overall system-level designs, including architecture, hardware, software, firmware and algorithms;
• The ability to read, understand and create schematics;
• Knowledge on C, C++ and embedded design;
• Knowledge of Automotive SPICE and ISO26262 would be beneficial;
• Knowledge of Auto SAR would be beneficial;
• Fluency in English.

If you want to be part of a dynamic and friendly team and work in a cutting-edge company with cutting-edge technology, we’re looking for a Senior Staff Embedded Test Automation Engineer. In Lviv, we are creating state-of-the-art Automotive products that will impact the reality we know. Send us your application!

As a valued team member, you are a passionate embedded test automation engineer with quality-oriented mindset. You strive for the highest levels of automation, testing cost and time efficiency and you’re able to effectively work as an individual contributor as well as a proactive team player.

In your new role you will:
 

• Participate in test specifications and scripts development and automated execution (including cybersecurity testing) according to the requirement specifications, contribute to test methodologies and test infrastructure development
• Develop test specifications
• Develop and execute test scripts (C, Python, PowerShell)
• Act as a senior reviewer for code, specs, scripts and as a Mentor for less senior colleagues
• Troubleshoot complex system-level issues
• Enhance testing tools and methods
• Setup and maintain test automation infrastructure
• Contribute to the quality of requirement specifications
• Drive continuous improvement of quality and cost reduction

You are a forward-thinking and results-driven individual who embodies a growth mindset, takes calculated risks, and drives continuous improvement while fostering a collaborative team environment. You are prepared to take risks consciously and manage them actively, pursue ambitious goals, strengthen team spirit, strive for continuous improvement, and think ahead to develop and implement effective solutions.

You are best equipped for this task if you have:
 

• A university degree in Computer science, Microelectronics or comparable
• At least 5 years of experience in embedded software engineering or testing
• Expertise in embedded SW automated testing
• Strong programming skills: embedded C, Python, scripting languages
• Basic knowledge of MCU architecture/operation
• Experience with CI/CD infrastructures setup and maintenance is a plus
• Experience in cybersecurity testing in embedded systems would be a major benefit
• Knowledge of Auto SPICE and functional safety for embedded systems would be a benefit
• Fluency in English

Please send us your CV in English.
Note: This is a temporary 2-years contract with the possibility of staying afterwards.

What if your ideas could change the way the world connects, powers up, or thinks? As a Senior Staff Validation Engineer, you'll have the opportunity to merge creativity with your technical expertise by shaping the future of technology, driving groundbreaking projects, and bringing new ideas to life. Are you in?

Your Role

Key responsibilities in your new role:

Join us as a Senior Staff Validation Engineer to drive state-of-the-art automotive technologies, leveraging your embedded systems experience. You’ll lead validation projects and be responsible for ensuring the quality and reliability of software products through testing and validation processes. You will collaborate closely with software development teams to design, execute, and automate tests, identify and document issues, and contribute to the continuous improvement of our PSoC and HMI solutions that shape next‑generation automotive products.

 

• Be responsible for the Validation of device drivers used for Communication or signal generation/measurements (E.g.: SPI, UART, PWM, ADC, DMA etc.)
• Investigate, implement, institutionalize and maintain the verification and validation methods and infrastructure (e.g. automation to improve quality and efficiency in terms of cost and time)
• Drive innovation in the form of new advancements (test methods/tools, test automation, test infrastructure)
• Institutionalize software test processes compliant with Automotive standards (e.g.ISO26262, ASPICE)
• Have ownership of reviews - Test Specifications & Scripts

Your Profile

Qualifications and skills to help you succeed:

You have a proactive personality and an organized, structured, and self-driven working style. With your great communication skills, you are equally comfortable producing your own solutions or collaborating with others to achieve the best results. Lastly, you enjoy developing your knowledge and staying up-to-date on the latest technological developments.

 

• More than 3 years of experience in Device Driver software testing, which includes good knowledge of the standard software development Life Cycle
• Experience with AUTOSAR MCAL, Automotive SPIC, E and exposure to ISO26262
• Knowledge of embedded system software development or Validation using C and assembly languages
• Strong knowledge in OOP/C#/.Net/Python languages
• Experience in the development/maintenance of the test automation and continuous integration frameworks
• Experience using oscilloscopes, logic analyzers, power benches, etc
• Fluency in English

Please send us your CV in English

#WeAreIn for jobs that impact everyone's life. What if your ideas could change the way the world connects, powers up, or thinks? As a Senior Validation Engineer on our Research & Development team, you'll have the opportunity to merge creativity with your technical expertise by shaping the future of technology, driving groundbreaking projects, and bringing new ideas to life. Are you in?

Your Role

Key responsibilities in your new role

 

• Develop automated tests for Boot Firmware and associated software for ARM Cortex-M MCUs
• Develop test strategy, test plans and test cases
• Implement test firmware projects (C language)
• Develop Python test scripts to validate the firmware and control automated test equipment
• Set up continuous integration systems to run tests (GitLab CI/CD)
• Analyze test metrics and improve firmware quality

Your Profile

Qualifications and skills to help you succeed

 

• A bachelor's or master’s degree in Electronics/programming or similar fields
• 1-3 years of experience with Embedded systems
• Experience with ARM Cortex-M Microcontroller
• Expertise in Python; proficiency in C; Bash scripting experience is a plus
• Experience with Test Plan/Test case Development, and test methodologies is a plus
• Working knowledge of electronics and experience with GitLab CI/CD is a plus
• Fluency in English

Please send us your CV in English.

Note: This is a temporary 2-years contract with the possibility of staying afterwards.
 

Customer

Our customer is a leading Swedish telecommunications company, recognized for delivering innovative large-scale technology solutions across complex infrastructure environments. Sweden’s telecom sector is known for its advanced networks, high-speed connectivity, and pioneering role in 5G development. The company operates internationally, serving millions of users and partnering with global technology leaders to drive digital transformation.

Project

We are developing a centralized portal to streamline and automate product documentation creation and management. This platform serves as a unified service, enabling teams to generate, organize, and maintain comprehensive documentation libraries with ease. By combining document management with process automation, it improves operational efficiency and minimizes human error throughout the documentation lifecycle.

Key Technologies: Python (Django), AngularJS, Kubernetes, CI/CD, Jenkins

Requirements

• 2+ years of experience working with Python
• Solid knowledge of JavaScript and TypeScript
• Experience with CI/CD pipelines and related tools
• Hands-on experience with Kubernetes
• Understanding of backend development principles and RESTful APIs
• Front-end development experience, including component-based architecture
• Knowledge of relational databases and data modeling concepts
• Familiarity with testing practices for both frontend and backend applications
• Basic understanding of cloud environments and deployment processes
• Strong Intermediate (B2) level of English or higher

WILL BE A PLUS:

• Experience with AngularJS

Responsibilities

• Contribute to technical solutions and write maintainable, high-quality code
• Develop new features and components, assist with refactoring, debugging, and software maintenance
• Participate in peer code reviews and follow established engineering practices
• Perform unit and integration testing to ensure software reliability
• Assist in analyzing requirements and preparing feature designs
• Create and maintain technical documentation
• Join conference calls and meetings with the Customer when required
• Be an active member of the SAFe Agile team, participating in estimation, grooming, and planning sessions

VRG Soft is looking for a Sales Manager who will attract new customers, sell IT services, and build strategic, long-term partnerships.

Requirements:

• Upper-intermediate or fluent English;
• excellent presentation skills;
• strong networking and communication skills;
• result-oriented person with high level of self-organization;
• confidence, self-motivation, flexibility;
• ability to plan your own work and work independently;
• basic knowledge of IT technologies.
   

Responsibility:

• Develop and manage relationships with potential customers;
• maintain good customer relationships to maximize product satisfaction and obtain new sales;
• analyze sales results to improve overall performance;
• monitor sales trends, market trends, competitors.
   

We offer:

• Flexible working hours (8—11AM start);
• pleasant working atmosphere;
• opportunities for self-development, professional and career growth;
• bonuses depending on working result;
• professional seminars and training.
   

Do you want to work in a friendly and creative atmosphere? To grow as a professional and develop new skills?
So, we are welcome you to be a part of our team!
Our slogan: “Developing yourself — developing our company”.
VRG Soft is a team in which everyone is ready to help each other, and the opinion of each employee is always considered.
We will be glad to get to know you and tell a lot more about us!

A fast-growing international product company is developing a large-scale consumer platform that connects millions of users worldwide. The product focuses on interactive online experiences and enables creators to engage with their audiences and monetize their content.

Founded in the US, the company has grown into a global team of 300+ professionals working on a high-traffic platform used by hundreds of millions of registered users.
 

✅ Responsibilities:

• Design and develop high-load backend microservices
• Maintain and improve the existing codebase while gradually migrating it to a new technology stack
• Optimize system performance and scalability
• Collaborate with the Ops team to resolve production issues

✅ They offer:

• Stock options
• Medical insurance (100% coverage for employees and 75% for family members)
• Lunch in the office
• Parking
• Multisport card

✅ Technology stack:
Java 17–21, Spring Boot, Kafka, Kubernetes, Aerospike, Redis, GCP

✅ Requirements:

• Strong experience with Java and Spring ecosystem
• Experience with microservices architecture
• Hands-on experience with message brokers
• Experience working with Cloud platforms

Project Description:

You will join a long-term, enterprise-scale project for a global client in the investment banking domain. The project focuses on building and evolving a set of mission-critical backend services that support complex business workflows, regulatory processes, and system integrations across the bank’s ecosystem.

The platform is based on a distributed microservices architecture, leveraging Spring Boot, event-driven communication, and BPM-driven process orchestration. The system operates in a cloud-enabled, containerized environment, with a strong emphasis on security, scalability, resiliency, and maintainability.

You will work closely with architects, QA engineers, DevOps, and business stakeholders in an agile setup, contributing not only code but also technical direction, best practices, and mentoring.

Responsibilities:

• Design, develop, and maintain enterprise-grade backend services using Java 11+ and Spring Boot
• Contribute to the design and evolution of distributed microservices architectures
• Implement and integrate REST and SOAP APIs and event-driven solutions using Kafka
• Develop and maintain business process workflows using a BPM engine (preferably Flowable)
• Ensure high standards of code quality by applying SOLID principles, Clean Code, and design patterns
• Write and maintain comprehensive unit and integration tests using JUnit, TestNG, Mockito, and WireMock
• Work with relational and document databases such as PostgreSQL, MongoDB, and Azure Cosmos DB
• Implement security and authentication mechanisms using OAuth2, JWT, and Spring Security
• Collaborate with DevOps teams on containerization and deployment using Docker and Kubernetes
• Participate actively in agile ceremonies (refinement, planning, reviews, retrospectives)
• Provide technical guidance, perform code reviews, and advocate for engineering best practices
• Collaborate closely with cross-functional teams, including QA, DevOps, and product owners

Mandatory Skills Description:

- Solid experience in JVM programming languages (ideally Java11+) and design patterns
- Frameworks: Spring Boot
- Proven track record of enterprise level application development for 7+ years
- Understanding of distributed microservices architectures and communication patterns
- Experience with relational and document databases (PostgresSQL, MongoDB, Azure Cosmos)
- Testing Frameworks (JUnit, TestNG, Mockito, WireMock)
- Messaging & Integration (Kafka, REST, SOAP)
- Security & Authentication (OAuth2, JWT, Spring Security)
- Containerization & Orchestration (Docker, Kubernetes)
- Advocating engineering best practices (SOLID, Clean Code)
- Experience with Agile mode of working
- Excellent communication and collaboration skills
- Familiarity with Cloud based technologies

Nice-to-Have Skills Description:

- experience in or willing to learn Java reactive programming/ Spring Webflux
- springboot Microservices
- experience with NoSQL databases (ideally MongoDB or CosmosDB)
- familiarity with BPMN (eg Flowable)

Languages:

English: B2 Upper Intermediate

MyWorkDrive empowers enterprises with secure remote file sharing, enabling access to on-premises and cloud storage file servers via mapped drives, web browsers, or mobile clients - without the need for a VPN.

Position Overview

We are expanding our Support and QA teams and seeking a seasoned, remote IT professional/Systems Administrator to serve as a Level 3 Senior Support Engineer for enterprise customers. In this role, you will handle the most complex escalations, support hybrid identity and storage deployments, and ensure seamless integration between on-premises Windows/AD environments and Microsoft cloud services. 

You will combine mastery of Windows identity and Microsoft cloud (Entra ID, Azure Files/Blob, SharePoint, Graph, Intune, SAML) with a strong customer-first mindset—treating every customer issue as our problem to solve.  

Schedule

• Full-time, Monday to Friday 9 AM - 6 PM Pacific time, with flexibility for occasional off-hours support for critical incidents or maintenance windows.

Key Responsibilities

Customer Support & Troubleshooting

• Act as the senior escalation point for complex issues related to Active Directory, Entra ID (Azure AD), ADFS, SMB, Kerberos, NTLM, and Windows identity. 
• Assist IT Administrator customers with installation, configuration, and advanced troubleshooting of MyWorkDrive products in diverse Windows Server, Active Directory, and Azure environments. 
• Diagnose and resolve authentication and authorization issues involving Azure Files, Azure Blob, SharePoint, Enterprise Apps, SAML SSO, and Graph API permissions.  
• Understand unique client use cases and challenges to design solutions that ensure compatibility, performance, and security across hybrid environments. 
• Maintain detailed documentation of customer environments, troubleshooting steps, and resolutions in helpdesk and knowledge base systems.

Quality Assurance & Testing

• Build and manage test environments using Hyper-V, Azure, and representative customer configurations, including complex AD and Entra ID topologies. 
• Reproduce and isolate defects, perform rigorous QA testing, and file clear bug reports for development, including identity, SSO, and file access scenarios. 
• Validate fixes and new features related to Windows authentication (Kerberos/Interactive Logon), SAML, and Microsoft 365 integrations before general release.

Cross-Functional Collaboration

• Engage with a global customer base via email, helpdesk, and web meetings (Teams, Zoom) to resolve escalated issues and guide best practices. 
• Collaborate closely with engineering, product, and sales teams to manage critical support cases, drive continuous product improvements, and assist with pre-sales technical consultations as needed.

Customer Service Mindset

• Model a customer-first culture: your problem is our problem—no disdain, blame, or defensiveness toward customers.  
• Stay calm, empathetic, and solutions-focused in high-pressure situations, including outages and executive-level escalations. 
• Proactively set expectations, communicate clearly, and follow through on all commitments until resolution is fully confirmed by the customer.
• Consistently meets and strives to exceed defined SLAs for response and resolution times, ensuring customers feel prioritized and informed throughout the lifecycle of their requests.

Required Skills and Experience

Support and Communication

• Exceptional customer service skills, with a calm, empathetic, and solution-focused approach to every interaction. 
• Comfortable working with both highly technical administrators and non-native English speakers, adapting communication style accordingly (English proficiency: Upper-Intermediate or higher)
• Highly responsive, able to triage and prioritize critical issues such as service outages or security-impacting incidents. 
• Excellent written and verbal communication skills, including clear incident summaries, root cause explanations, and step-by-step remediation guidance.

Mindset

• Demonstrated ability to quickly learn and apply complex technical and theoretical information across identity, networking, and storage. 
• Strong sense of ownership: you drive issues to closure, collaborate proactively, and do not “throw problems over the wall.” 
• Entrepreneurial, self-directed, and comfortable working in a fast-moving, distributed team environment.

Extensive IT Background

• 10+ years of experience deploying and managing software in Windows Server/Active Directory and Azure environments. 
• 10+ years of hands-on experience in computer networking (TCP/IP, DNS, routing, firewalls, VPNs, load balancers, proxies).

Technical Mastery – Identity & Cloud

• Deep knowledge of Windows client and server OS, Active Directory, Group Policy, ADFS, and Windows authentication Kerberos, Delegation, Interactive Logo. 
• Mastery of Microsoft Entra ID (Azure AD) including Conditional Access, Enterprise App integrations, SAML/OIDC SSO, and application proxy scenarios.  
• Strong experience with Azure Files, Azure Blob Storage, SharePoint Online, and NTFS/SMB permissions in hybrid file-access architectures. 
• Hands-on experience configuring and troubleshooting SAML/SSO, including certificate management, claims rules, and federation with third-party IdPs. 
• Practical experience with Microsoft Graph API permissions, app registrations, and consent (delegated and application permissions) for enterprise apps. 
• Familiarity with Intune device management, compliance policies, and their interaction with Entra ID and Conditional Access.

Broader Technical Proficiency

• Experience with firewalls, security, switching, proxy/load balancing, Microsoft SQL, IIS, Office 365, and related enterprise tooling. 
• Familiarity with Android/iOS mobile devices, Azure File Storage, Active Directory Trusts, NTFS file sharing, Hyper-V, and SAML/SSO.

Education & Certification

• Bachelor’s degree in Computer Science, Information Systems, or related field (preferred).
• CompTIA, MCSE or related Microsoft certification (e.g., modern Microsoft 365/Azure certifications) preferred.

What We Offer

• Long-term collaboration with a globally trusted enterprise software company.
• Competitive compensation through a contractual cooperation model.
• Fully remote work arrangements.
• Opportunity to work with an experienced, international development team on a mature, enterprise-scale product.