Jobs Delivery Manager

Location: 100% remote within EU, (company office is located in New York City)
Reporting to: Associate VP of Delivery

Benefits:

- 100% remote job

- Unlimited PTO 

- B2B (registered in Poland) or FOP (registered in Ukraine)

- Yearly bonus 

Delivery Director (Software Delivery & Application Development)

We are looking for an experienced Senior Delivery Manager / Delivery Director to join our leadership team and drive end-to-end execution of complex software delivery initiatives. This role requires a strategic mindset combined with hands-on delivery leadership - the ability to define delivery standards at scale while ensuring teams execute successfully across timelines, quality, and stakeholder expectations.

You will work closely with Product, Engineering, PMO, and Account Management teams to ensure consistent delivery performance and continuous improvement across the organization.

Key Responsibilities

• Serve as a full member of the management team, contributing to delivery strategy and execution planning
• Lead planning, execution, and delivery of application development initiatives within an Agile environment
• Drive delivery excellence by implementing and improving delivery processes, standards, and governance frameworks
• Ensure delivery consistency through strong collaboration with Product, Account Management, and PMO teams
• Manage multiple complex initiatives simultaneously, including dependencies, risks, scope, and resource constraints
• Build strong relationships with internal and external stakeholders (Carriers, Vendors, Partners)
• Communicate delivery status, risks, decisions, and mitigation plans to executive leadership
• Establish and track delivery KPIs and metrics (timelines, velocity, predictability, quality, incident trends, etc.)
• Lead resolution of critical production incidents and drive post-incident improvements and mitigation planning
• Support organizational growth through delivery maturity improvements and scaling best practices
• Drive change management initiatives, helping teams adopt new processes, tools, and operating models

• Promote adoption of AI-powered delivery practices (delivery analytics, automation, AI-assisted planning/reporting) and support AI-related product initiatives where relevant

   

Required Skills & Experience

• 7+ years of proven experience as a Delivery Manager, Delivery Director, Technical Project Manager, or similar role
• Strong technical background (Developer / BA / QA / Technical Lead experience preferred)
• Proven experience across the SDLC (application development, delivery, deployment, release management)
• Strong understanding of Agile delivery and modern software development methodologies (Scrum, Kanban, Lean)
• Experience managing complex cross-functional and distributed teams
• Experience working with multi-national teams across multiple time zones
• Excellent organizational skills and ability to structure processes and delivery governance
• Strong stakeholder management skills with ability to align diverse priorities
• Strong communication, escalation management, and problem-solving skills
• Ability to manage multiple competing priorities and deliver under pressure
• Demonstrated leadership in high-stakes delivery and incident environments

• Experience leading or supporting organizational change management initiatives

   

Nice to Have

• Experience in B2B SaaS / Telecom / Enterprise platforms
• Experience with Jira / Advanced Roadmaps / delivery analytics tools
• Experience building and scaling delivery processes across growing organizations
• Experience implementing delivery dashboards, KPIs, and executive reporting frameworks
• Exposure to AI/ML initiatives, AI governance, or AI-assisted delivery optimization

• Experience with transformation programs (process modernization, tooling adoption, Agile scaling)

   

Soft Skills

• Strong leadership and decision-making capability
• Ability to offer solutions and innovative ideas
• Excellent communication and stakeholder alignment skills
• Ability to resolve conflicts and manage escalations effectively
• Self-motivated, proactive, and accountable

• Stress resistance and ability to lead in fast-paced environments

   

Education

• Bachelor’s degree in Computer Science, Engineering, IT, or related field

• Relevant certifications are a plus

   

Why Join Us

• Be part of a fast-growing delivery organization driving enterprise-scale product execution
• Work directly with senior leadership and influence delivery strategy
• Lead meaningful transformation initiatives including AI-enabled delivery and scalable delivery governance
• Opportunity to build processes, shape culture, and drive delivery excellence across teams

🏢 About the Company

MARIEMUR is an international premium lingerie and leather accessories brand that creates recognizable products from high-quality fabrics and leather.

The brand pays special attention to the quality of materials, thoughtful design, and craftsmanship, combining refined details with a bold and recognizable aesthetic. Today, MARIEMUR continues to grow and scale its international operations. Due to the company’s growth, it is looking for a Supply Chain Manager.

🎯 About the Role

We are looking for a Supply Chain Manager who will ensure the smooth operation of the international supply chain — from the moment production is launched until the products become available for sale.

You will work with already approved production orders and will be responsible for their full operational execution: timely production, international logistics, delivery of products to the warehouse, interaction with 3PL partners, and keeping operational information up to date for the team.

At the beginning, the role does not involve independent planning or calculation of purchase volumes. In the future, this area of responsibility may expand.

You will work closely with the Lead of Supply Chain.

💼 Conditions

• Full-time employment.
• Remote work format.
• Working schedule according to the GMT+3 time zone.
• Salary: $1,300–1,700.
• Probation period — 2 months.

📌 Main Responsibilities

🏭 Production Management

• Fully manage production orders after their approval.
• Maintain regular communication with international manufacturers.
• Monitor the production calendar and production timelines.
• Maintain and update the production calendar, ensuring transparency of the status of all orders for the team.
• Identify delay risks in a timely manner and coordinate their resolution.
• Coordinate repeat production launches.
• Monitor the readiness of products and packaging for shipment.
• Organize product inspections and coordinate partial shipments (Split Shipments) when necessary.
• Coordinate the purchase of materials and packaging for manufacturers that do not provide them independently.

✈️ International Logistics

• Plan and organize international transportation of products from manufacturers to the company’s warehouses.
• Work with air, ocean, and courier shipments.
• Coordinate the work of carriers, logistics partners, and customs brokers.
• Organize product shipments from factories.
• Prepare and verify Commercial Invoices, Packing Lists, Shipping Marks, customs documents, and other transportation documents.
• Monitor product delivery to warehouses.
• Resolve operational issues that arise during transportation.
• Manage corporate DHL, UPS, and FedEx accounts.
• Monitor transportation and logistics costs.

📦 Warehouses and 3PL

• Maintain daily operational communication with international warehouses and 3PL partners.
• Monitor the timely and complete receipt of shipments in accordance with agreed SLAs.
• Verify the completeness of goods receiving and promptly resolve discrepancies.
• Monitor the accuracy of warehouse inventory and product availability for sale.
• Monitor compliance with SLAs for picking, packing, and shipping customer orders.
• Initiate inventory counts and monitor the resolution of identified discrepancies.

🧾 Packaging and Operational Reporting

• Monitor packaging material inventory levels.
• Coordinate the production and delivery of packaging to manufacturers and warehouses.
• Monitor packaging readiness for production launch.
• Maintain up-to-date reporting on production, shipments, inventory, and logistics.
• Collect and update data for product cost calculation.
• Analyze inventory and slow-moving SKUs.
• Participate in the improvement and automation of operational processes.

✅ Our Expectations
 

• At least 2 years of experience in Supply Chain, Logistics, or Operations.
• Confident proficiency in Excel / Google Sheets, including Pivot Tables, VLOOKUP/HLOOKUP, and basic data analysis. 
• Practical experience working with international manufacturers, including manufacturers in China.
• Experience supporting production orders from approval until the goods arrive at the warehouse.
• Understanding of the China → USA and Ukraine → USA delivery process.
• Experience working with air, ocean, and courier shipments.
• Understanding of international documentation flow and customs clearance.
• Experience preparing or verifying Commercial Invoices, Packing Lists, and other shipping documents.
• Experience working with international warehouses or 3PL partners.
• Fluent written English and confident communication with international partners.
• A high level of self-organization, attention to detail, and responsibility for results.
• Ability to independently monitor processes, meet deadlines, and work without constant reminders.
• Flexibility and the ability to respond quickly to changes and operational risks.

⭐ Will Be an Advantage
 

• Experience with international B2C logistics and e-commerce, including shipping orders from the US to European countries, working with customs procedures, VAT, DDP/DDU, and international carriers 
• Experience in fashion, lingerie, apparel, accessories, or another category of premium physical products.
• Experience working with a large number of SKUs and product variations.
• Experience calculating COGS.
• Experience improving processes, creating instructions, or implementing automations.

🚀 What the Company Offers
 

• Work with an international luxury brand with a clear and recognizable concept.
• A small, dynamic team that values quality of work and makes decisions quickly.
• The opportunity to directly influence the stability and development of the international supply chain.
• Space for professional growth and the gradual expansion of the area of responsibility.
• The opportunity to participate in process improvements and the implementation of digital tools, AI, and automations.
• Work with international manufacturers, logistics partners, and the US and European markets.

⚡️Join MARIEMUR and help build a supply chain that keeps a growing international brand moving — seamlessly, precisely, and on time. ⚡️

We are looking for an experienced ITSM Consultant to support a large-scale ITSM implementation programme across multiple portfolio companies.

The role will focus on assessing current IT Service Management processes, supporting CMDB implementation activities, facilitating process adoption, and helping operational teams transition to a shared-service operating model.

This position combines ITSM expertise, stakeholder engagement, process improvement, and programme coordination within a complex multi-company environment.

Responsibilities

ITSM Assessment & Process Improvement

• Conduct ITSM maturity assessments across multiple entities
• Evaluate Incident, Problem, Change, Request, and Knowledge Management processes
• Assess existing ITSM tools, service desk operations, SLA performance, and process effectiveness
• Identify process gaps, risks, and improvement opportunities
• Produce assessment reports and recommendations

ITSM Process Implementation

• Support the rollout of new ITSM processes and standards
• Facilitate workshops and process walkthrough sessions
• Translate programme-level process designs into practical operational guidance
• Support process adoption and readiness activities
• Promote ITIL best practices across participating organisations

CMDB & Configuration Management

• Support CMDB data collection, cleansing, and validation activities
• Assist with Configuration Item (CI) classification and relationship mapping
• Work with IT teams to establish CMDB ownership and governance
• Support discovery and asset management initiatives
• Help define ongoing CMDB maintenance responsibilities

Adoption & Change Management

• Deliver process awareness and knowledge-transfer sessions
• Monitor process adoption, compliance, and SLA performance
• Support hypercare and stabilisation activities after go-live
• Coach operational teams and process owners

Vendor & Programme Coordination

• Coordinate vendor onboarding and due diligence activities
• Manage documentation, approvals, and access requirements
• Support programme reporting, action tracking, and stakeholder communications
• Maintain programme repositories and implementation artefacts

Required Experience

• 3–5+ years of experience in IT Service Management
• Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management processes
• Experience supporting ITSM implementations, migrations, or transformation programmes
• Experience with CMDB implementation, data governance, or Configuration Management
• Experience facilitating workshops and stakeholder discussions
• Experience working with vendors and third-party service providers

Required Knowledge

• Strong understanding of ITIL 4 principles and practices
• Knowledge of ITSM operating models and service desk environments
• Understanding of CMDB concepts, CI management, and data governance
• Ability to analyse service metrics, ticket data, and SLA performance
• Familiarity with discovery tools and asset management concepts

Preferred Skills

• ServiceNow experience
• Experience with ITSM transformation programmes
• Change management and process adoption experience
• Programme coordination or project support experience
• Experience working in multi-entity or international environments

Certifications

Required:

• ITIL 4 Foundation

Preferred:

• ITIL 4 Specialist
• ITIL Managing Professional
• PRINCE2 Foundation
• CAPM or similar project management certification

Soft Skills

• Strong communication and stakeholder management skills
• Workshop facilitation and presentation skills
• Ability to work independently and manage multiple workstreams
• Strong documentation and reporting capabilities
• Pragmatic and collaborative mindset

You're the human Empat's clients trust. You own a portfolio of client accounts end-to-end — you build real relationships, fly out to meet them, keep them happy, and make sure what we deliver lands on time and drama-free. Half relationship-builder who loves being around people, half disciplined operator who can't stand chaos. If you light up in front of clients and keep delivery tight, this is for you.

Your responsibilities will include:

• Be the trusted face of Empat for your accounts — regular in-person time with clients, including travel, on-site working sessions, and industry events.
• Build genuine rapport with business and technical stakeholders up to founder/C-level, and keep clients happy and referenceable — strong NPS/CSAT.
• Spot new needs on your accounts and drive renewals and expansion together with Sales.
• Own delivery end-to-end across your book — on-time delivery, healthy project GPM, target utilization, and zero delivery-caused billing slips.
• Set up and run delivery governance on your accounts: steering cadence, status reporting, risk register, and clear escalation paths.
• Act as the go-to escalation point when things get hard, resolving issues without eroding client trust.
• Collaborate cross-functionally with Sales, PMs, and Engineering to keep delivery synced with business goals.
• Track and report on account health, delivery metrics, and risk to internal stakeholders.

• 4+ years in delivery management, account/program management, or client success in IT outsourcing/services.
• Genuinely energized by clients — youlikemeeting people, traveling, and building relationships (it fuels you, not drains you).
• Strong stakeholder presence — you hold your own with founders/C-level, read the room, and repair trust when needed.
• English — Advanced (C1)+.
• Able to travel internationally on a regular basis — valid passport,no restrictions on international travel.
  

• Proven running real client accounts/projects with multiple stakeholders.
• A disciplined operator — reporting, cadence, risk, and documentation don't slip on your watch.
• Comfortable owning several accounts/projects simultaneously.

• Track record growing/expanding accounts (renewals, upsell).
• Background in IT outstaffing/outsourcing specifically.
• Delivery exposure to healthcare (HIPAA), fintech, or e-commerce.
• PMP, SAFe, PRINCE2, or ITIL.
• Awareness of security/compliance reviews — NDAs, DPAs, security questionnaires; ISO 27001 / SOC 2 / GDPR / HIPAA.

• Competitive compensation with performance-based incentives tied to your individual impact and business outcomes;
• Real ownership - you'll drive initiatives end-to-end, make independent decisions, and be accountable for results in your domain;
• Influence that goes beyond your role - contribute to strategic initiatives, cross-functional planning, and how we grow as a company;
• Mentorship and knowledge sharing - both ways: you'll learn from experienced colleagues and have room to share your expertise;
• Modern tools, structured development programs, workshops;
• English courses tailored for business communication;
• Clear career path with transparent promotion criteria;
• A culture built on empathy, trust, and openness - where initiative is encouraged, feedback is honest, and people actually care about each other;
• Remote work model with an office in central Kyiv;
• Medical insurance, paid vacation, sick leave, team events and corporate presents.

Delivery Manager

We are a boutique software development company working with international clients to build and grow digital products.

We are looking for a Delivery Manager who will own project delivery, client communication, and team coordination. This is not a purely administrative Project Manager role. We need someone who can proactively identify risks, manage expectations, and ensure successful delivery across multiple projects.

Responsibilities

Own end-to-end delivery for assigned projects and clients

Lead client communication, status meetings, and regular reporting

Ensure projects are delivered on time and with expected quality

Coordinate the work of developers, designers.

Identify delivery risks early and drive mitigation plans

Manage scope changes and align expectations with clients

Track project progress, milestones, and release plans

Remove blockers and improve delivery efficiency

Ensure transparency for both clients and internal stakeholders

Contribute to improving delivery processes and operational excellence

Support project onboarding and handover from sales/presales

Requirements

2+ years of experience as a Delivery Manager, Project Manager, or similar role in IT

Strong understanding of the Software Development Lifecycle (SDLC)

Experience working with outsourcing and/or outstaffing projects

Experience managing client relationships and stakeholder communication

Solid understanding of Agile methodologies (Scrum, Kanban)

Hands-on experience with Jira, Confluence, Notion, or similar tools

Ability to manage multiple projects simultaneously

Strong problem-solving and decision-making skills

Upper-Intermediate or higher English level (written and spoken)

Nice to Have

Experience with Upwork as project manager.

Experience in a small or growing software development company

Basic technical understanding of web and mobile development

Experience working with US and European clients

Background in account management or customer success

About the Role

We are not looking for a Jira administrator or a status collector.

We are looking for someone who takes ownership of delivery outcomes, proactively manages risks, aligns teams and clients, and ensures projects move forward predictably and successfully.

We are looking for an experienced Senior Project Manager / Delivery Manager to lead the delivery of complex software solutions within the FinTech and Payments domain.

The successful candidate will be responsible for managing cross-functional teams, coordinating stakeholders, driving end-to-end project delivery, and ensuring successful implementation of payment-related products and integrations.

IMPORTANT SELECTION CRITERIA

Candidates with hands-on experience managing projects involving Visa, Mastercard, payment processing, payment gateways, PSP integrations, acquiring, issuing, banking integrations, payment orchestration, or card transaction systems will be strongly preferred.

Please clearly indicate:

Experience working with Visa and/or Mastercard
PSP (Payment Service Provider) integrations
Acquiring and issuing solutions
Payment gateways
Banking integrations
PCI DSS, 3DS / 3DS2
Reconciliation and settlement processes
Transaction processing platforms

This experience is not mandatory but will be considered a significant advantage during the selection process.

Required Qualifications

5+ years of experience as a Project Manager, Delivery Manager, Program Manager, Technical Project Manager, or similar role.
Proven experience managing software development projects and distributed engineering teams.
Strong understanding of SDLC and Agile methodologies.
Excellent stakeholder management and communication skills.
Experience with Jira, Confluence, or similar project management tools.
Upper-Intermediate English (B2+) or higher.

Key Responsibilities

Lead end-to-end software delivery from discovery and planning through release and post-production support.
Manage project scope, timelines, budgets, resources, risks, and dependencies.
Coordinate cross-functional teams including Software Engineers, QA Engineers, Business Analysts, Product Owners, Designers, and DevOps Engineers.
Facilitate Agile delivery processes (Scrum, Kanban, Hybrid).
Ensure alignment between business goals and technical execution.
Manage stakeholder communication at all levels, including senior leadership.
Drive project governance, reporting, and delivery predictability.
Coordinate third-party vendors, banking partners, and payment providers when required.
Ensure successful release planning and execution.
Identify and mitigate delivery risks proactively.

Nice to Have

FinTech, Banking, Payments, or Financial Services domain experience.
Experience with API-driven platforms and integrations.
SaaS product delivery experience.
Cloud-based environments (AWS, Azure, GCP).
Product Management experience.
Experience working with C-level stakeholders.

What We Offer

Work on strategic FinTech and Payments initiatives with real business impact.
Opportunity to participate in projects involving payment processing, banking integrations, Visa/Mastercard-related ecosystems, and financial services products.
High level of autonomy and ownership.
Direct interaction with senior stakeholders and decision-makers.
International team and remote-first culture.
Competitive compensation aligned with market standards.
Long-term project stability.
Professional growth within a fast-moving technology environment.
Opportunity to shape delivery processes and influence product direction.