Yolo iGaming Team

We are launching a CRM system from scratch and are looking for a strong specialist who not only knows how to use Customer.io but can also tailor it to our specific needs with maximum efficiency.

Key Responsibilities:

• Create email flows for various player segments (registration, first deposits, retention, VIP)
• Prepare briefs for designers regarding the visual layout of emails
• Adapt copywriting for A/B testing (variations, hypotheses)
• Build segmentation logic in Customer.io (based on events, actions, time, geo, etc.)
• Collaborate with BI/BO teams to import, update, and verify audiences
• Set up triggers, rules, and conditions for launching messages
• Create multi-level communication scenarios based on CJM (Customer Journey Mapping)
• Work with analytics: event integration, webhook creation, Slack notifications, and dashboard reporting
• Generate A/B testing hypotheses and launch experiments
• Analyze results: open rates, clicks, behavioral impact
• Provide insights and suggestions for optimization

Must-Have:

• Confident knowledge of Customer.io
• Basic HTML/CSS skills for email template editing
• Understanding of user interaction flows and journey building
• Knowledge of segmentation logic in Customer.io (filters, triggers, events)
• Deep understanding of workflow setup in Customer.io
• Ability to work with events and custom user fields
• Experience with integrations via Zapier, webhooks, or APIs
• Familiarity with Liquid syntax and conditional logic
• Understanding of A/B testing principles
• Strong data analysis skills: interpreting results, generating insights
• Proficiency in Excel/Google Sheets for comparing and visualizing results

We’re seeking an organized and people-oriented Junior HR Assistant to join our team. If you love structure, enjoy helping others, and want to grow in HR, this might be for you.

What you'll do:

- Support onboarding, internal processes, and HR docs.

- Keep track of calendars, events, and employee data.

- Organize gifts, team initiatives, and internal communication.

- Be the go-to person for everyday team support.

You’re a great fit if you:
 

- Have 6–18 months of HR or admin experience.

- Are detail-driven, responsible, and a self-starters.

- Know your way around Google Sheets/Docs, Notion, Trello.

What we offer:
 

- Hands-on HR experience with mentorship.

- A friendly team, open culture, and space for your ideas.

- Full-time remote flexibility.

Let’s make the employee experience awesome — together.

We are seeking a talented Graphic Designer to help shape a strong visual identity and develop creative graphic materials.

Responsibilities

• Develop visual content for digital and marketing materials
• Create graphics for illustrations, banners, and advertising campaigns
• Work with Adobe Creative Suite (Photoshop, Illustrator) and Figma
• Design according to brand identity and visual communication principles
• Adapt designs for different platforms and formats
• Collaborate with marketing and product teams

Requirements

✅ Experience:

• 3-5 years of professional experience in graphic design 
• experience in the gambling industry is mandatory.
• Strong portfolio showcasing diverse design projects
• Background in creating visual content for digital and marketing purposes

✅ Key Skills:

• Advanced design and visual communication skills
• Proficiency in typography, color theory, and layout design
• Strong understanding of brand identity and visual communication
• Ability to create high-quality digital and marketing graphics
• Capability to adapt designs for various platforms and formats

✅ Ideal Candidate:

• Creative thinker with a strong aesthetic sense
• Excellent attention to detail and precision
• Strong teamwork and collaboration skills
• Ability to translate complex concepts into visual designs

Our startup is a sweepstakes casino platform focused on the US market. We strive to provide users with a unique gaming experience by combining gambling with interactive features and modern technologies. 

The product is an online slots casino where users can participate in prize draws, play a variety of games, and win real rewards. Our platform is built based on advanced technologies and complies with all US laws.

A Support Agent (Support Operator) is a specialist who communicates directly with clients via chats and emails.

Main Purpose of the Role:

• Providing high-quality service to ensure customer satisfaction while using our platform.

Key Requirements:

• Ability to learn quickly;
• Strong PC user skills;
• Fast and grammatically correct writing;
• Willingness to help;
• Customer focus and politeness;
• Stress resistance;
• Ability to work night shifts.
• Work Conditions:
• Standard schedule: 2/2 shifts, 12 hours each;
• Fully remote work;
• The agent must ensure a stable internet connection and have a PC that meets modern technical requirements.

Наш стартап — це платформа sweepstakes-казино, орієнтована на ринок США. Ми прагнемо надати користувачам унікальний ігровий досвід, поєднуючи азартні ігри з інтерактивними функціями та сучасними технологіями.

Продукт — це онлайн-казино з ігровими автоматами, де користувачі можуть брати участь у розіграшах призів, грати в різноманітні ігри та вигравати реальні нагороди. Наша платформа побудована на базі передових технологій і відповідає всім законам США.

Обовʼязки:

• Аналіз підозрілої активності користувачів;
• Виявлення та попередження шахрайства;
• Верифікація акаунтів та документації;
• Робота з інструментами фрод-моніторингу;
• Захист коштів компанії шляхом оперативної оцінки ризиків.

Вимоги:

• Досвід роботи Risk/Fraud Analyst від 6 місяців у Gambling/iGaming;
• Впевнене володіння Excel/Google Sheets;
• Англійська — Pre-Intermediate+;
• Аналітичне мислення, уважність, відповідальність;
• Вміння швидко адаптуватися та навчатися;

Умови:

• Графік: зміни 3/3 з 12:00 до 00:00 (нічних змін немає);
• Повністю віддалена робота;
• Можливість професійного росту та перегляду ставки;

We are seeking an experienced and visionary Chief Product Officer (CPO) to lead our product strategy and drive innovation within the B2C iGaming sector. The ideal candidate will possess a deep understanding of the iGaming industry, particularly online casinos, and have a proven track record of leading product teams to success.

Key Responsibilities

• Develop and execute the product strategy aligned with Epicholding's growth objectives.
• Lead the creation and management of the product roadmap, ensuring timely delivery of high-impact features.
• Analyze market trends, customer needs, and competitive landscape to inform product decisions.
• Oversee the entire product lifecycle, from ideation to launch and ongoing optimization.
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure cohesive product development.
• Establish and monitor key performance indicators (KPIs) to measure product success and drive continuous improvement.
• Foster a culture of innovation, encouraging the adoption of new technologies and methodologies.
• Mentor and develop the product team, promoting professional growth and excellence.

Qualifications

• Minimum of 2 years in a product role within the iGaming industry.
• At least 3 years in a senior product leadership position in iGaming.
• Experience with B2C online casino products, including planning, launching, and scaling successful projects.
• Familiarity with sweepstake casino operations is a plus.
• Strong strategic thinking and analytical skills, with the ability to make data-driven decisions.
• Excellent leadership and communication abilities, capable of inspiring and guiding teams.
• Proficiency in English at an advanced level.
• Experience with tools such as Jira, Miro, ClickUp, GSuite, Draw.io, and Figma.

Key Responsibilities

• Build and manage the Customer Support department from the ground up.
• Hire, onboard, mentor, and develop the support team, including managing shifts.
• Develop and implement processes, procedures, and quality assurance frameworks.
• Oversee the team’s performance, ensuring alignment with KPIs (e.g., CSAT, other CS metrics).
• Manage support tools such as ZenDesk, FreshDesk, Live Chat, etc.
• Ensure the highest standards of customer service in a fast-paced, 24/7 environment.
• Collaborate with other departments to continuously improve customer experience.

Experience:

• 2+ years in a similar role within the iGaming industry, particularly in the online casino sector.
   

Skills & Competencies:

• Proven leadership and team management skills.
• Strong experience in hiring, onboarding, mentoring, and shift management.
• In-depth knowledge of customer service processes, procedures, and quality assurance frameworks.
• Proficiency with support tools (e.g., ZenDesk, FreshDesk, Live Chat).
• Strong problem-solving and crisis-management skills.
• Excellent communication and interpersonal skills.
• High emotional intelligence (EQ) for managing diverse customer bases.
• Adaptability to a fast-paced and dynamic operational environment.
   

Technical Knowledge:

• Familiarity with GSuite (Gmail, Drive, Calendar, etc.).
• Experience with CS tools (ZenDesk, FreshDesk, Live Chat, or similar).

We are looking for a proactive and structured Operations Manager to join our fast-growing iGaming startup. You will work directly with the COO and cross-functional teams to scale and optimize operational processes across the company.
 

Key Responsibilities:

• Oversee and coordinate operations across multiple departments: Product, HR, Recruitment, Billing, Risk, Support, Casino, and Game teams.
• Set up and optimize internal workflows, reporting, and task prioritization.
• Ensure execution of operational tasks and support COO in day-to-day management.
• Monitor and improve team performance metrics and operational efficiency.
• Participate in setting quarterly goals, team OKRs, and strategic planning.
• Drive collaboration between departments and ensure alignment across teams.
• Act as a key communication hub for internal teams and stakeholders.
   

Requirements:

• 2+ years of experience in an Operations/Project/Delivery Manager role.
• Strong process-thinking, planning, and cross-functional coordination skills.
• Excellent communication and organizational skills.
• Proactive, structured, and solution-oriented mindset.
• Experience with task-tracking tools (e.g., Jira, Trello, ClickUp).
• Ability to thrive in a fast-paced, dynamic startup environment.
• iGaming experience – required (at least 1 year).
   

Nice to Have:

• Previous experience in a startup environment.
• Understanding of iGaming verticals (casino, retention, billing, etc.).
• Background in people management or team leadership.

We are looking for: A strong Project Manager for our online casino operating in the US market. If you have the ability to turn chaos into order, set up processes, organize team workflows, and take a proactive approach — we want you on our team!
 

About the product:
Our startup is an innovative sweepstakes casino platform focused on the US market. We aim to provide users with a unique gaming experience by combining gambling with interactive features and modern technologies. The product is an online slot casino where users can participate in prize draws, play various games, and win real rewards. Our platform is built on advanced technologies and fully complies with US laws.
 

What you will be doing:

• Build and optimize workflows within the project.
• Coordinate the team’s work and ensure deadlines are met.
• Interact with all departments to ensure high-quality results.
• Create and implement standards for effective project management.
• Monitor task progress and resolve issues efficiently and proactively.
   

Our ideal candidate:

• Proficient in English at B2 level or higher.
• Experience managing projects in a dynamic environment.
• Familiar with online casino principles or eager to quickly learn.
• Able to prioritize tasks and focus on what’s most important.
• Proactive, responsible, and with strong communication skills.
• Skilled in using modern project management tools (Jira, Trello, Asana, etc.).
   

What we offer:

• Work in an innovative company focused on international markets.
• The opportunity to influence outcomes and shape processes.
• The chance to become a valuable and productive member of the management team, gain new titles, and take further career steps.
• Constant challenges, training, and support for professional development.
• Freedom to make decisions and implement ideas (no micromanagement).
• Work with international markets.
• Remote employment.

We’re looking for two junior Email Marketing Specialists to join our team and help us build smooth and targeted communication with our players. If you're fast-learning, responsible, and have some hands-on experience with email marketing tools — we’d love to hear from you!

Responsibilities:

- Manage and schedule email messages

- Upload and review content, ensure messages reach the right audience

- Collaborate with the team to make sure content is relevant and timely

Requirements:

- 6+ months of experience in email marketing

- Experience with any tools for sending email/messages - Customer.io, SendPulse, or others

- Basic understanding of user segmentation and analytics

We are looking for: a Project Coordinator to help keep projects organized, ensure smooth communication, and support the team in delivering high-quality results. If you have experience in tech, SaaS, or iGaming, enjoy working with structured workflows, and excel at client communication, we’d love to hear from you!
 

About the product:
Our startup is an innovative sweepstakes casino platform focused on the US market. We aim to provide users with a unique gaming experience by combining gambling with interactive features and modern technologies. The product is an online slot casino where users can participate in prize draws, play various games, and win real rewards. Our platform is built on advanced technologies and fully complies with US laws.

What you will be doing:
📌 Client Communication & Updates

• Act as the primary point of contact for clients regarding project status and updates.

• Provide weekly progress reports and proactively update clients on delays or changes.

• Maintain a structured ticketing system to track client inquiries and feedback.

📌 Project Tracking & Reporting

• Maintain and update the Product Pipeline Tracker & Gantt Charts for all client projects.

• Work closely with the development team to track deadlines and ensure realistic commitments.

• Flag risks and bottlenecks in project delivery and escalate when needed.

📌 Process & Workflow Optimization

• Standardize client onboarding procedures, including expectation setting and documentation.

• Improve internal communication between developers, designers, and clients.

• Document best practices and create templates for status updates, meeting notes, and reports.

Our ideal candidate:

• Experience in project coordination (preferably in tech, SaaS, or iGaming industries).
• Strong client communication skills – ability to manage expectations and deliver clear updates.
• Proficiency in project management tools (Jira, Trello, ClickUp, Asana, or similar).
• Basic understanding of software development processes and product roadmaps.
• English level - Intermediate / Upper Intermediate
• Highly organized & detail-oriented with problem-solving skills.

Our startup is a sweepstakes casino platform focused on the US market. We strive to provide users with a unique gaming experience by combining gambling with interactive features and modern technologies. 

The product is an online slots casino where users can participate in prize draws, play a variety of games, and win real rewards. Our platform is built based on advanced technologies and complies with all US laws.

We’re looking for two junior Email Marketing Specialists to join our team and help us build smooth and targeted communication with our players. If you're fast-learning, responsible, and have some hands-on experience with email marketing tools — we’d love to hear from you!

Responsibilities:

- Manage and schedule email messages

- Upload and review content, ensure messages reach the right audience

- Collaborate with the team to make sure content is relevant and timely

Requirements:

- 6+ months of experience in email marketing

- Experience with any tools for sending email/messages - Customer.io, SendPulse or others

- Basic understanding of user segmentation and analytics

Our startup is a sweepstakes casino platform focused on the US market. We strive to provide users with a unique gaming experience by combining gambling with interactive features and modern technologies. 

The product is an online slots casino where users can participate in prize draws, play a variety of games, and win real rewards. Our platform is built based on advanced technologies and complies with all US laws.

A Support Agent (Support Operator) is a specialist who communicates directly with clients via chats and emails.

Main Purpose of the Role:

• Providing high-quality service to ensure customer satisfaction while using our platform.

Key Requirements:

• Ability to learn quickly;
• Strong PC user skills;
• Fast and grammatically correct writing;
• Willingness to help;
• Customer focus and politeness;
• Stress resistance;
• Ability to work night shifts.
   

Work Conditions:

• Standard schedule: 2/2 shifts, 12 hours each;
• Fully remote work;
• The agent must ensure a stable internet connection and have a PC that meets modern technical requirements.

Our startup is an innovative sweepstakes casino platform focused on the US market. We strive to provide users with a unique gaming experience by combining gambling with interactive features and modern technologies. The product is an online slot casino where users can participate in prize draws, play various games, and win real rewards. Our platform is built based on advanced technologies and complies with all US laws.
 

Responsibilities:

• Develop a gaming platform based on a microservice infrastructure using NodeJS from scratch.
• Maintain the legacy platform written and migrate functionality to a new platform.
• Participate in automating the CI/CD process.
• Communicate with 3'd party providers to integrate external APIs.

Background:

• 5+ years of total backend software development experience
• Proficiency in JavaScript/Typescript using NodeJS (3+ years)
• Proficiency in PHP  (2+ years), and knowledge of Laravel will be an advantage
• Confident in unit, E2E testing using PHPUnit/Jest/Mocha/Nock
• Experience with database management systems, SQL (MySQL, PostgreSQL), ORMs (PrismaORM, TypeORM, Drizzle, etc), and data migrations
• Experience with Message brokers: RabbitMQ, Apache Kafka
• Familiarity with Docker, Kubernetes
• Experience integrating with various 3rd-party, preventing negative outcomes, and managing unexpected risks
• B2+ English proficiency, both verbal and written is required.
  
  
  What we offer:
• Being a valuable and productive member of the Management team, you will be eligible to get any titles and make any further career steps wanted.
• Professional development: constant challenges, training, and support.
• Freedom to make decisions and implement ideas. We have no micromanagement;
• Work with international markets;
• Remote employment.

A Support Agent (Support Operator) is a specialist who communicates directly with clients via chats and emails.

Main Purpose of the Role:

• Providing high-quality service to ensure customer satisfaction while using our platform.

Key Requirements:

• Ability to learn quickly;
• Strong PC user skills;
• Fast and grammatically correct writing;
• Willingness to help;
• Customer focus and politeness;
• Stress resistance;
• Ability to work night shifts.
• Work Conditions:
• Standard schedule: 2/2 shifts, 12 hours each;
• Fully remote work;
• The agent must ensure a stable internet connection and have a PC that meets modern technical requirements.