Vega Partners
Vega Partners is a leading affiliate company specializing in performance marketing within the iGaming vertical.
We operate with dozens of our premium-class proprietary products, hundreds of partners worldwide, and ensure coverage of over 60% of the world map. Our strengths lie in consistently high conversion rates powered by our own automation technologies, flexible commission models, reliable and prompt payouts, and in-depth analytics that help us monetize traffic with maximum efficiency.
Through years of operation, we have become a market leader thanks to continuous growth, testing new approaches, and a focus on long-term results. Every project in our portfolio is a carefully optimized product with strong retention and high user activity.
Vega Partners is a place where ambitious specialists work on global challenges, have the space to grow, and possess a real impact on the final outcome.
If you are looking for a company with strong projects, stability, and opportunities for professional development – you have come to the right place! 🚀
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· 64 views · 8 applications · 6d
Junior Vip Retention Manager
Full Remote · Ukraine · Product · 1 year of experience · English - B2Vega Partners isn’t just a company — it’s an entire universe of affiliate projects. We specialize in performance marketing within the iGaming verticals, working with dozens of products, hundreds of partners, and covering more than 60% of the global map....Vega Partners isn’t just a company — it’s an entire universe of affiliate projects. We specialize in performance marketing within the iGaming verticals, working with dozens of products, hundreds of partners, and covering more than 60% of the global map. Our constant growth means one thing — it’s your space to scale.
We are looking for a Junior VIP Retention Manager to join our VIP team.
This role is focused on operational and administrative support: working with player tickets, maintaining reports and data, and assisting VIP managers with daily tasks and processes.
The position is suitable for a detail-oriented specialist who is comfortable with routine operational work and written communication with players.Your Skills & Experience:
- English: Upper-Intermediate or higher (written and spoken)
- Experience in Customer Support or player-facing roles
- Comfortable working with client requests via emails (incoming/outgoing)
and written communication - Ability to handle repetitive operational tasks
- Excel skills: basic to intermediate (tables, filters, simple formulas)
- Good task management and attention to detail
Ability to work independently within defined processes
Your Responsibilities:
- Handle incoming player tickets and requests
- Resolve operational and player-related issues or escalate when needed
- Maintain and update reports, tables, and internal tracking files
- Support VIP managers with daily operational tasks
- Ensure accuracy and structure in data handling and documentation
- Follow internal processes and support stable workflow execution
- This is a support role within the VIP team focused on operational execution rather than strategic VIP management
Would Be Great
Experience in online gaming / casino industry.
What We Offer:
- Competitive salary in EUR;
- Work schedule: 09:00–18:00;
- 20 working days of paid vacation per year, timely payment of severance pay, sick leave;
- Mutual respect and open feedback;
- We have our own volunteer movement, which is aimed at supporting the Armed Forces and war victims;
- Everyone’s opinion is important to us, that’s why we have regular group and one-on-one meetings, distance is not a problem for us;
- In our Kingdom, everyone is concerned about moral and physical health, so we cover expenses for sports and medicine;
- We are for initiative and development, so we create an individual development plan for everyone and compensate for training costs.