VCGallery Milan

We’re looking for a video editor who can turn raw footage into Reels, YouTube videos, Shorts and TikToks that people watch to the end, save and share. If you love editing, study what goes viral and treat every second as a decision, we’d like to hear from you.

What you’ll do

• Edit our team’s footage into short vertical videos and long-form YouTube videos.
• Write hooks for the first 1–3 seconds that stop the scroll.
• Build in pacing, open loops and a payoff that keep people watching to the end.
• Add captions, sound, music and colour that fit our brand.
• Cut each shoot into versions sized for each platform.
• Track views, retention, saves and shares, and use what you learn in the next edit.
• Suggest shots and ideas for upcoming shoots.
   

Who you are

• You think in views. A video nobody watches has no value.
• You can hold attention with hooks, rhythm and storytelling.
• You know why videos go viral and can explain what made one work.
• You care about the details: clean cuts, synced audio, captions without typos.
• You take feedback well and meet deadlines on your own.

About us:
VC Gallery Milan is a lighting showroom in Milan and an online store. We are an official dealer of Visual Comfort & Co. (Ralph Lauren, Kelly Wearstler, AERIN and others), work with Italian and European brands, and serve interior designers, architects and homeowners across Europe.

What you will do:
• Place client orders with our suppliers and follow each one until delivery.
• Get answers from suppliers on stock, lead times and prices for our sales team.
• Solve problems with orders: delays, damaged goods, returns and refunds.
• Work with couriers on shipping, tracking and customs.
• Keep orders and supplier communication up to date in HubSpot.

What we need:
• 2+ years in supplier operations, purchasing, order management or e-commerce operations.
• Upper-Intermediate English or higher, written.
• You follow up until you get a clear answer, and no order is left without a status.
• You are careful with numbers, product codes and documents.
• Basic understanding of international shipping, customs and VAT.
• Available Monday to Friday in Milan time.

Nice to have:
• Italian.
• Experience in furniture, lighting or interiors.
• HubSpot or another CRM, Shopify.

We offer:
• Full-time remote work.
• Premium brands and established suppliers across Italy and Europe.
• Clear processes and modern tools (HubSpot, Shopify, AI).

Process:
Intro call in English → short written task → final interview.

About us:
VC Gallery Milan is a lighting showroom in Milan and an online store. We are an official
dealer of Visual Comfort & Co. (Ralph Lauren, Kelly Wearstler, AERIN and others) and
serve interior designers, architects and homeowners across Europe.
What you will do:
• Reply to client requests by email, phone and WhatsApp, quickly and in the client's
language.
• Help clients choose: understand the project, prepare selections and quotes.
• Guide each order through payment, delivery and after-sales questions.
• Keep clients informed: what happens next and when.
• Check stock and lead times with our operations team and keep HubSpot up to date.
What we need
• 2+ years in customer service or account management with international clients.
• Upper-Intermediate English or higher, written and spoken.
• Clear, polite writing: you answer the question the client actually asked.
• You are comfortable on the phone.
• You are careful with prices, VAT and terms.
• Available Monday to Saturday in Milan time, 5 working days a week.
Nice to have:
• Italian.
• Another European language.
• Experience in premium retail, interiors, furniture or lighting.
• HubSpot or another CRM.
We offer:
• Remote work.
• Premium brands and clients who come to us themselves.
• Clear processes and AI tools for selections and quotes.
• Salary
Process
Intro call in English → short written task → final interview.