Ukraine Tech

Our client is an affiliate program specialising in referral traffic across a multitude of GEO’s. The team comes with a wealth of experience in online casino and the affiliate industry. Their fresh and forward thinking affiliate managers know how to tailor make the right partnerships to ensure maximum delivery in both acquisition and optimization.

Role Overview

Playing a key part in helping to build and optimise the affiliate program. You will look for new affiliate partners using keyword research bringing onboard any existing relationships you have. You will help to drive the strategy working very closely with management ensuring weekly / monthly targets are being hit.

On a daily basis you will be responsible for your own time management to drive new affiliates and optimise existing campaigns to ensure continuous new depositing players are driven to the brand through quality traffic leads maintaining a positive ROI for each account.

This role will suit a motivated, organised and proactive person wanting to be a part of a fast paced digital business. You must have good communication and negotiation skills and an eye for a good deal. You must be an enthusiast for acquisition and optimisation and comfortable working in a target driven environment.

Responsibilities

• Responsible for new business via affiliate acquisitions by identifying new opportunities across a number of different GEO’s
• Building and managing a portfolio of affiliate accounts
• Understanding the value of your affiliate accounts in different GEO’s and how to optimise each accordingly
• Continuous reviewing of campaigns and negotiations of commercial agreements
• Analysis of campaigns, ROI, budget spend, eCPA’s to ensure monthly targets are hit
• Conversion rate optimization - Monitoring and analysing results of all campaigns, including weekly and monthly KPI reports
• Establishing strong client relationships through regular contact which will include telephone, email, social and some face to face meetings
• Developing and maintaining market leading industry knowledge of affiliate marketing to assist with delivering a first-class service
• Travel to conferences/events where necessary

Requirements

• At least 2-years experience as an Affiliate Manager
• A strong understanding of campaign optimisation and ROI
• Strong knowledge in online casino products
• Must have strong negotiation skills
• High level written and spoken English
• Proactive, meticulous, and organised
• Proficient using Microsoft Office (particularly Excel)

As CRM Manager, you will execute and optimise our Casino’s CRM strategy. You’ll build and launch marketing campaigns that grow retention, conversions, and customer value, while improving overall player experience. Data-driven thinking, continuous testing, and hands-on optimisation are key.

Responsibilities

• Plan and execute CRM campaigns that drive retention and conversion.
• Manage segmentation, targeting, and content delivery for Email/SMS/Push.
• Monitor performance, analyse results, and implement optimisations.
• Collaborate with content, design, and product teams to align player journeys.
• Build and manage player bonuses and ensure smooth operations.
• Write and proof CRM content (emails, SMS, push).
• Use CMS and campaign tools (including Customer.io) daily.

• Work with basic HTML/CSS to update templates.

   

Requirements

• 3+ years’ experience in CRM or Marketing Coordinator roles.
• Strong knowledge of online casino/iGaming products.
• Excellent English communication skills.
• Skilled in data handling and segmentation.
• Experience with Customer.io (must).
• Detail-oriented, proactive, and highly organised.
• Basic HTML/CSS editing abilities.

• Eager to learn and open to feedback.

   

What We Offer

• Fully remote work
• Flexible hours
• Performance-based bonuses

• Possess perfect communication skills.

• High emotional intelligence, empathy and patience when dealing with customers.

• Can and enjoy explaining processes step by step and guiding customers.

• Written and spoken English and Spanish (minimum B1).

• Previous experience in customer service in the gaming or iGaming industry (preferred).

• Polished and professional telephone manners

• Flexible and adaptable.

• Disciplined with a strong work ethic.

• Ability to multi-task.

• Stress-resistant.

• Proven ability to meet and exceed targets.

Responsibilities:

• Communicate with Spanish-speaking customers via calls (primarily), email — ensuring a smooth, personalized, and engaging user experience. Present relevant bonus offers to increase activity and satisfaction.

• Identify user needs, understand their preferences and guide them toward the most suitable offers or features.

• Check and investigate issues on the platform by simulating user actions or testing scenarios. Report and document any technical problems clearly.

• Maintain a quality control efficiency of at least 80%.

• Achieve a minimum of 80-100 calls per shift.

• Ensure call efficiency of at least 35%.

• Leverage the existing customer base provided by your team leader for effective outreach.

• Establish strong relationships with customers, gaining their trust and confidence through attentive listening and empathetic communication.

• Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.

• Address customer objections calmly and persuasively, providing clear and convincing explanations to overcome concerns and secure sales.

• Identify and refer potential VIP customers to the VIP base.

• Escalate user issues to the relevant department and coordinate with internal teams to ensure timely resolution.

• Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.

• Share ideas for feature improvements, user experience enhancements, and workaround solutions with internal teams.

• Inform users about new bonuses, games, and promotions — especially those tailored to their interests.

• Gather feedback directly from players and share insights with Product, Sales, and Marketing teams to improve offerings.

• Assist in onboarding and supporting new team members with product and process training (Spanish support focus).

• Keep clear and accurate records of calls, cases, and work outcomes in Backoffice and internal working files.

• Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction.

• Contribute to the growth of the team by mentoring less experienced agents and sharing your best practices.

• Stay sharp and informed through regular knowledge checks and product training to ensure top performance.

General terms and conditions:

• 9 hours shifts

• 21 working days of paid vacation in a year;

• 10 working days of paid sick leave in a year;

We’re a fast-growing licensed online casino targeting Tier 1 markets. We’re looking for a Facebook & In-App Media Buyer who can start campaigns from zero and scale them profitably.

Key Responsibilities:

• Launch and scale high-performance advertising campaigns across Facebook and/or In-App networks (Unity, AppLovin, Ironsource, etc.).
• Oversee full-cycle integrations between mobile applications, attribution platforms (AppsFlyer, Adjust), and trackers (Binom, Keitaro) to ensure flawless data flow.
• Conduct deep-dive analysis of active campaigns, optimizing for key performance indicators (ROI, CPA, LTV) to maximize profitability.
• Develop detailed briefs for the design team and motion designers; constantly test new creative angles and landing pages.
• Monitor daily expenditures and performance metrics, providing detailed daily reports to ensure budget efficiency and target alignment.
   

Requirements:

• At least 2+ years of hands-on experience in Media Buying, with a track record of managing high-volume traffic.
• Deep knowledge of the Gambling/iGaming vertical is mandatory.
• Strong experience in launching and scaling campaigns specifically for the Canadian market (Tier-1).
• Experience managing significant monthly budgets of $50,000+ with proven ROI.
• Solid experience working within professional arbitrage teams or media buying agencies.
• Expert knowledge of launching and optimizing campaigns for both iOS and Android platforms.
• A thorough understanding of the casino economy, including player lifecycle, conversion funnels, and retention metrics.
• English at a B2 (Upper-Intermediate) level or higher is required. Proficiency in Russian is a significant advantage.

We are seeking a highly proactive and versatile Personal Assistant to the CEO of an iGaming company to join our team in Tbilisi. This multifaceted role demands a blend of efficient dedicated personal assistance to the CEO. The ideal candidate is a detail-oriented professional with a 24/7 availability mindset, capable of independently managing complex tasks ranging from corporate tasks to personal errands while maintaining high standards of English communication.

Responsibilities:

• Ordering lunch for the office.
• Restocking water, food, and handling general office supplies.
• Assisting in organizing events, corporate parties, and team-building activities, including restaurant reservations.
• Booking hotels and arranging logistics for partner meetings.
• Managing documentation.
• Communicating with accountants.

As a Personal Assistant to the CEO:

• Walking the dog or taking the dog to the groomer.
• Transporting or picking up the car.
• Attending meetings and team-building events.
• Helping organize team-building activities.
• Ordering groceries and household supplies.
• Handling personal errands.

Availability

• Must be reachable 24/7.
• Willingness to resolve issues remotely if urgent needs arise during the night.

Requirements:

• Experience as an assistant to a single executive (business owner) and ability to provide references.
• Written and spoken English proficiency at Upper-Intermediate level or higher.
• Strong planning skills with a detailed approach to time management.
• Analytical mindset, proactive, and highly detail-oriented. Able to review their work and
• that of others thoroughly. Trust evidence rather than assumptions.
• Capable of independently addressing unfamiliar issues and business processes without managerial involvement. Able to ask the right questions to colleagues or contractors to understand tasks.
• Accepts and executes tasks correctly the first time, recording them in writing or on a voice recorder if necessary.
• Identifies ways to improve existing processes and routines.
• Resides in Tbilisi (or elsewhere in Europe with readiness to relocate to Tbilisi).

Our client is an international online casino platform focused on fair gameplay, fast payouts, and a thoughtful product lifecycle. They are currently growing across Tier 1 markets and building data-driven marketing. We are looking for someone to build their retention from scratch - from selecting a CRM platform and integrations to launching full campaigns and automations.

Responsibilities:

• Build the retention strategy and communications calendar across the full lifecycle (onboarding → activation → ARPU/retention → reactivation/VIP).

• Select and implement a CRM/CDP (vendor evaluation, RFP, integrations with backend, payment providers, and the data stack).

• Launch and scale bonus mechanics: cashback, reloads, missions, loyalty/tiers, personalized offers.

• Segmentation, journeys, and CRM flows (email / push / SMS / onsite).

• A/B tests, holdout groups, incrementality, anti-cannibalization of promos.

• Clear analytics on key metrics: FTD→RD, ARPPU/AMPPU, churn, LTV, Reg2FTD, FTD2RD, campaign contribution.

• Collaborate with Product/Payments/CS to improve funnels (KYC, deposits, wager clearance, UX triggers).

• Ensure communications comply with Responsible Gaming/AML requirements.

Who we’re looking for:

• 3+ years in iGaming in Retention/CRM/Lifecycle roles.

• Hands-on experience with CRM/CDP/BI (e.g., Optimove, Braze, Emarsys, HubSpot, Power BI/Looker).

• Truly hands-on: segments, triggers, content, tests, reports—not just task setting.

• Understanding of UX, casino mechanics, bonus economics, and player behavior.

• Nice to have: experience with ESP/SMS providers (SendGrid, Twilio, etc.), RFM/CLV modeling, SQL for segmentation queries, VIP management.

• English B1+ for vendors and documentation.

What we offer:

• Early-stage project: minimal bureaucracy, maximum impact.

• The ability to build the function your way and grow quickly to Head of Retention.

• Competitive compensation + influence over stack and budget.

• Focus on Tier 1 markets and scaling.