Ukraine Tech

We are looking for a Risk & Fraud Lead who will lead, manage, and develop our Risk & Fraud team, strengthen our risk framework - both at the operational and enterprise level- and contribute to the brand's successful development.

Responsibilities

• Manage and mentor the Risk & Fraud team, overseeing the full employee lifecycle from hiring and onboarding to setting KPIs, performance reviews, and coaching.
• Organize shift schedules and workload distribution to ensure consistent real-time operational coverage.
• Oversee real-time transaction monitoring and act as the ultimate escalation point to review and approve decisions on complex cases and high-risk accounts.
• Lead complex investigations into bonus abuse, fraud networks, and anomalous behavior using advanced techniques (device fingerprinting, IP/geo-location analysis).
• Oversee the end-to-end customer verification process, encompassing standard KYC (ID, proof of address, source of funds) and Enhanced Due Diligence (EDD).
• Own and optimize fraud prevention rules and risk engine settings to balance acceptance rates with fraud prevention.
• Manage end-to-end dispute and chargeback processes, collaborating closely with PSPs on fraud alerts and suspicious transactions.
• Monitor Key Risk Indicators (KRIs) and prepare comprehensive risk reports for senior management, highlighting trends, emerging threats, and mitigations.
• Ensure all risk investigations are accurately documented, tracked (e.g., in Jira), and effectively communicated across internal departments.
• Contribute to the group’s overarching risk governance by helping define risk appetite, tolerance levels, and building scalable policies and escalation frameworks.
• Partner with Legal, Finance, and senior leadership to ensure risk controls comply with jurisdictional regulations and assess risk exposure for new market/product launches.
• Support planning for major incidents (large-scale fraud events, data breaches, regulatory inquiries) and help shape the group's response protocols.
   

Requirements

• 5+ years of experience in Risk, Fraud Prevention, Payments, or a similar role (iGaming industry required)
• 2+ year of experience in a team lead, senior specialist, or supervisory role
• Strong understanding of fraud schemes, risk indicators, and suspicious activity patterns
• Experience with transaction monitoring and fraud detection tools, including rule/engine configuration
• Knowledge of KYC, AML, and regulatory compliance requirements
• Experience reviewing accounts, transactions, and documents to detect potential fraud
• Familiarity with payment methods, including cards, e-wallets, and online payment systems
• Proven people-management and team-leadership skills
• Ability to think beyond day-to-day fraud operations - understanding of enterprise or group-level risk considerations (financial, regulatory, reputational) is a strong plus
• Comfort communicating risk exposure and recommendations to senior stakeholders
• English proficiency at B2 level or higher

We are looking for an experienced Media Buyer Team Lead to lead our performance marketing team and drive paid user acquisition across multiple digital channels. This role combines strategic leadership with hands-on campaign oversight, ensuring the team consistently delivers growth while meeting ambitious performance targets.

The ideal candidate has proven experience managing high-performing media buying teams, deep expertise in performance marketing within Tier1 and  LATAM markets, and a strong analytical mindset.

Key Responsibilities

Team Leadership

• Lead, mentor, and develop a team of Media Buyers, fostering a high-performance and collaborative culture.
• Set individual and team KPIs, monitor performance, and conduct regular feedback and coaching sessions.
• Onboard, and train new Media Buyers while supporting their professional development.
• Allocate budgets and campaigns across the team based on priorities and business objectives.
• Establish and continuously improve internal processes, workflows, and best practices.

Media Buying Strategy

• Develop and execute scalable paid acquisition strategies across multiple digital advertising platforms.
• Oversee campaign planning, launch, optimization, and scaling while ensuring profitability and sustainable growth.
• Identify new acquisition opportunities and test emerging traffic sources, targeting strategies, and bidding models.
• Drive continuous experimentation through structured A/B testing of creatives, audiences, messaging, and landing pages.
• Optimize campaign performance using data-driven decision making and performance insights.

Performance Management

• Monitor key performance metrics including CPA, CPL, ROAS, CTR, CPC, CPM, Conversion Rate, and LTV.
• Manage budgets efficiently, balancing testing initiatives with profitable scaling opportunities.
• Analyze campaign performance and identify optimization opportunities across funnels and customer journeys.
• Ensure accurate tracking, attribution, and reporting across all acquisition channels.

Cross-functional Collaboration

• Work closely with Creative, CRM, Product, Analytics, and BI teams to improve campaign effectiveness.
• Translate business objectives into acquisition strategies and marketing initiatives.
• Provide creative direction by preparing clear briefs and sharing performance insights to improve creative output.

Requirements

• 4+ years of experience in Media Buying or Performance Marketing.
• At least 1-2 years of experience leading or mentoring a media buying team.
• Proven experience managing paid acquisition campaigns targeting Tier1 and LATAM markets.
• Experience in iGaming, affiliate marketing, fintech, e-commerce, or other performance-driven industries.
• Strong leadership, coaching, and people management skills.
• Advanced understanding of digital acquisition funnels and performance marketing metrics.
• Experience managing significant advertising budgets and optimizing for profitability.
• English proficiency at B2 level or higher

We’re a fast-growing licensed online casino targeting Tier 1 and Tier 3 (LatAm) markets. We’re looking for a Facebook and/or In-App Media Buyer who can start campaigns from zero and scale them profitably.

Key Responsibilities:

• Launch and scale high-performance advertising campaigns across Facebook and/or In-App networks (Unity, AppLovin, Ironsource, etc.).
• Oversee full-cycle integrations between mobile applications, attribution platforms (AppsFlyer, Adjust), and trackers (Binom, Keitaro) to ensure flawless data flow.
• Conduct deep-dive analysis of active campaigns, optimizing for key performance indicators (ROI, CPA, LTV) to maximize profitability.
• Develop detailed briefs for the design team and motion designers; constantly test new creative angles and landing pages.
• Monitor daily expenditures and performance metrics, providing detailed daily reports to ensure budget efficiency and target alignment.
   

Requirements:

• At least 2+ years of hands-on experience in Media Buying, with a track record of managing high-volume traffic.
• Deep knowledge of the Gambling/iGaming vertical is mandatory.
• Strong experience in launching and scaling campaigns specifically for the Tier-1 market.
• Experience managing significant monthly budgets of $50,000+ with proven ROI.
• Solid experience working within professional arbitrage teams or media buying agencies.
• Expert knowledge of launching and optimizing campaigns for both iOS and Android platforms.
• A thorough understanding of the casino economy, including player lifecycle, conversion funnels, and retention metrics.
• English at a B2 (Upper-Intermediate) level or higher is required. 

You will

• Develop and implement Black’n’White strategy;
• Implement product, technical, and content-driven SEO, determining both short-term and long-term options for upscaling the company’s growth;
• Building PBNs for an iGaming brand
• Provide technical optimization of the company’s website;
• Lead a full-time team of organic development specialists and contractors;
• Maintain up-to-date trends and leading-edge practices of the organic growth industry.

You are

• 4+ years of experience in the SEO field;
• 2 + years of experience in iGaming;
• Deep understanding of both the content strategy side of organic search and the technical optimization side;
• Full-stack SEO, with a deep understanding of on and off-website practices;
• Proven experience with Google Search Console, Google Analytics, SEMRush, Ahrefs, etc;
• Strong analytical skills and the ability for fast data analysis using Excel, Google Sheets and calculate the cost-effectiveness of investment in organic channels;
• Excellent communication skills, both verbal and written;
• Deep understanding of customer and product needs;
• The level of English language proficiency is at least Upper-Intermediate;
• Experience in gambling and PBN creation;
• Business metrics comprehension;
• Engaging the best practices in this field.

Job Description:

• Focus on building strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;
• Serve as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;
• Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;
• Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;
• Work with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;
• Ensure all interactions with VIP customers comply with gaming regulations and company policies;
  
   

Experience:

• 2+ years of experience in Account Management, Customer Relationship roles, in the iGaming industry;
• Strong understanding of the iGaming and Sports betting market for Latam market;
• Proficiency in using customer relationship management (CRM) software, communication software and other related tools;
• Regulatory compliance knowledge would be a plus as we work with sensitive information;
• Knowledge of English language on lvl B2
   

Requirements
• Possess perfect communication skills
•  6+ months of customer support experience
• High emotional intelligence, empathy and patience when dealing with customers
• Can and enjoy explaining processes step by step and guiding customers
• Written and spoken English (minimum B2)
• Previous experience in customer service in the gaming or iGaming industry (preferred)
• Flexible and adaptable
• Disciplined with a strong work ethic
• Ability to multi-task
• Stress-resistant
 

Responsibilities:

• Identify user needs, understand their preferences and guide them toward the most suitable offers or features.

• Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.

• Address customer objections calmly and persuasively, providing clear and convincing explanations to overcome concerns and secure sales.

• Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.

• Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction.

General terms and conditions:

• 15 working days of paid vacation in a year;

• 12 working days of paid sick leave in a year;
• 2/2/2/2 schedule (2 day shifts from 8:00 AM to 8:00 PM, 2 days off, 2 night shifts from 8:00 PM to 8:00 AM, 2 days off, and so on)