Ukraine Tech

The Game Manager will oversee the full lifecycle of game management, ensuring smooth integration, functionality, and visibility of titles across multiple projects. This role involves close collaboration with vendors, game providers, and internal departments to maintain accurate data, optimize game placement, and deliver engaging user experiences. 

Responsibilities

• Communicate with vendors to get information, proceed and provide it due to requests and requirements;
• Support correct flow between existing partners and other departments;
• Be responsible for the right data about games;
• Communicate with specialists of other departments, and set tasks;
• Manage game portfolio on few projects;
• Add new games to the website and ensure their full functionality and availability;
• Provide with game placement and visibility to improve user experience;
• Collaborate with game providers and aggregators on integrations, promotions, and content delivery;
• Prepare promotional plans and other content-related topics;
• Handle operational issues and game-related incidents in collaboration with QA engineer;
• Be responsible for game visuals and casino categories on websites;
• Manage technical parameters of games;
• Promote selected games to top categories to increase visibility;
• Ensure proper integration of games into marketing activities;
• Monitor, update, and manage game content in line with market trends;
• Conduct regular marketing research.

We are now looking for a Reconciliation Manager to take ownership of financial transaction accuracy, ensure trust in our payment processes, and maintain seamless coordination between internal teams and payment providers.
 

Responsibilities

• Ensure timely and accurate collection of all transaction data.
• Consolidate internal merchant records with detailed reports from payment providers (deposits, withdrawals, chargebacks, adjustments).
• Match merchant records against provider statements, validating transaction amounts, dates, and order IDs.
• Reconcile gross transaction volumes with net settlements received in bank accounts, factoring in fees, chargebacks, refunds, and rolling reserves.
• Detect, categorize, and track discrepancies (missing payments, timing gaps, incorrect amounts, unapplied fees).
• Investigate unresolved items collaboratively with Finance, Payment Business teams, and payment providers.
• Ensure high-value and aged discrepancies are addressed promptly.
• Develop and maintain clear reconciliation procedures for high-volume, multi-method payment flows.
• Identify automation opportunities using specialized reconciliation tools and contribute to process improvement.
• Track daily payment provider approval and conversion rates.
• Detect and escalate processing errors for quick resolution.
• Provide regular reports and insights on reconciliation performance and trends to senior management.
• Act as the primary point of contact for payment providers.
• Optimize payment success rates and resolve transaction issues.
• Collaborate with Customer Care to investigate and resolve payment-related user inquiries.

Requirements

• Bachelor’s degree in accounting, finance, or related field is preferred.
• 1-2 years reconciliation experience is required.
• English proficiency level (both written and spoken) at B2 (Upper intermediate) is required.
• Proficiency in Microsoft Excel, including advanced functions.
  Experience with high-volume transaction matching.
• Experience in process automation and the implementation of reconciliation technologies.
• Experience in working with data visualization tools (e.g.Tableau/Power BI) to present and communicate reconciliation findings and trends.
• Strong data analysis, investigative and problem-solving skills.
• Strong verbal and written communication skills.