Ukraine Tech

Requirements:

• Identify, recruit, and onboard high-quality affiliate partners to drive qualified traffic.
• Build and maintain long-term, performance-driven relationships with partners.
• Represent the company at international and local offline conferences and industry events.
• Support partners with technical setup (tracking links, postbacks, integrations, campaign structures).
• Coordinate campaign launches and scale strategies with partners.
• Monitor partner performance and KPIs (FTD, LTV, conversion rates, retention, ROI).
• Analyze traffic quality, fraud risks, and conversion efficiency.
• Optimize budgets and traffic allocation to maximize profitability.
• Calculate and control ROI across all partner channels.
• Provide performance insights and reports to management.
• Support process building and partner management structures.

Experience:

• 3+ years of experience as a Senior Affiliate Manager / Team Lead
• 4+ years of overall experience in affiliate marketing
• Proven experience in the gambling / casino industry (mandatory)
• Strong understanding of casino economics (LTV, RTP, player value, funnel metrics)
• 2+ years of experience with the Canadian market
• Hands-on experience managing budgets over $100,000/month
• Strong performance and ROI mindset
• Experience working with tracking platforms, postbacks, and attribution models
• English – B2+ level (working proficiency)

Job Description:

• Focus on building strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;
• Serve as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;
• Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;
• Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;
• Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights;
• Work with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;
• Ensure all interactions with VIP customers comply with gaming regulations and company policies;
• Track and maintain KPIs on a monthly and quarterly basis to ensure consistent personal and departmental performance.

Experience:

• 1 + years of experience in Account Management, Customer Relationship roles, preferably in the iGaming industry;
• Strong understanding of the iGaming and Sports betting market, would be preferred but not required
• Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus;
• Regulatory compliance knowledge would be a plus as we work with sensitive information.
• Knowledge of French language on lvl B1
• Knowledge of English language on lvl B2

As a Senior Email Marketing & Communication Manager, you will take ownership of email marketing while also driving multi-channel CRM initiatives across our iGaming verticals (casino, sportsbook, etc.). Your mission is to deliver personalized, data-driven customer journeys that increase engagement, retention, and lifetime value (LTV).

This role requires deep expertise in email lifecycle marketing, strong technical skills and understanding of CRM strategies across channels such as push, SMS, onsite messaging, and in-app notifications.

Key Responsibilities:

• Plan communications for promo campaigns.
• Analyze communications effectiveness.
• Customize campaigns, work with communication channels (Email/ SMS/ NC/ Pop-up/ WebPush);
• Assign tasks to other teams, order content, and design.
• Provide tests to improve main communication metrics.
• Communicate with related departments.
• Integrate all relevant tools for proper communication flow.

Requirements:

• At least 3 years of experience in CRM manager/ Email marketing manager positions with an understanding of the full user flow.
• Experience with different communication channels (email/SMS/push/popup);
• Knowledge of HTML and Jira would be a plus.
• Ability to handle large amounts of information.
• An understanding of the specifics of the betting industry (user behavior, mechanics, bonuses, game types) and key KPIs (GGR, NGR, Turnover, ATPU, etc.) will be a plus.
• Hands-on experience with CRM tools like customer.io, smartico, etc;
   

As CRM Manager, you will execute and optimise our Casino’s CRM strategy. You’ll build and launch marketing campaigns that grow retention, conversions, and customer value, while improving overall player experience. Data-driven thinking, continuous testing, and hands-on optimisation are key.

Responsibilities

• Plan and execute CRM campaigns that drive retention and conversion.
• Manage segmentation, targeting, and content delivery for Email/SMS/Push.
• Monitor performance, analyse results, and implement optimisations.
• Collaborate with content, design, and product teams to align player journeys.
• Build and manage player bonuses and ensure smooth operations.
• Write and proof CRM content (emails, SMS, push).
• Use CMS and campaign tools (including Customer.io) daily.

• Work with basic HTML/CSS to update templates.

   

Requirements

• 3+ years’ experience in CRM or Marketing Coordinator roles.
• Strong knowledge of online casino/iGaming products.
• Excellent English communication skills.
• Skilled in data handling and segmentation.
• Experience with Customer.io (must).
• Detail-oriented, proactive, and highly organised.
• Basic HTML/CSS editing abilities.

• Eager to learn and open to feedback.

   

What We Offer

• Fully remote work
• Flexible hours
• Performance-based bonuses