Ukraine Tech

We are looking for a Risk & Fraud Lead who will lead, manage, and develop our Risk & Fraud team, strengthen our risk framework - both at the operational and enterprise level- and contribute to the brand's successful development.

Responsibilities

• Manage and mentor the Risk & Fraud team, overseeing the full employee lifecycle from hiring and onboarding to setting KPIs, performance reviews, and coaching.
• Organize shift schedules and workload distribution to ensure consistent real-time operational coverage.
• Oversee real-time transaction monitoring and act as the ultimate escalation point to review and approve decisions on complex cases and high-risk accounts.
• Lead complex investigations into bonus abuse, fraud networks, and anomalous behavior using advanced techniques (device fingerprinting, IP/geo-location analysis).
• Oversee the end-to-end customer verification process, encompassing standard KYC (ID, proof of address, source of funds) and Enhanced Due Diligence (EDD).
• Own and optimize fraud prevention rules and risk engine settings to balance acceptance rates with fraud prevention.
• Manage end-to-end dispute and chargeback processes, collaborating closely with PSPs on fraud alerts and suspicious transactions.
• Monitor Key Risk Indicators (KRIs) and prepare comprehensive risk reports for senior management, highlighting trends, emerging threats, and mitigations.
• Ensure all risk investigations are accurately documented, tracked (e.g., in Jira), and effectively communicated across internal departments.
• Contribute to the group’s overarching risk governance by helping define risk appetite, tolerance levels, and building scalable policies and escalation frameworks.
• Partner with Legal, Finance, and senior leadership to ensure risk controls comply with jurisdictional regulations and assess risk exposure for new market/product launches.
• Support planning for major incidents (large-scale fraud events, data breaches, regulatory inquiries) and help shape the group's response protocols.
   

Requirements

• 5+ years of experience in Risk, Fraud Prevention, Payments, or a similar role (iGaming industry required)
• 2+ year of experience in a team lead, senior specialist, or supervisory role
• Strong understanding of fraud schemes, risk indicators, and suspicious activity patterns
• Experience with transaction monitoring and fraud detection tools, including rule/engine configuration
• Knowledge of KYC, AML, and regulatory compliance requirements
• Experience reviewing accounts, transactions, and documents to detect potential fraud
• Familiarity with payment methods, including cards, e-wallets, and online payment systems
• Proven people-management and team-leadership skills
• Ability to think beyond day-to-day fraud operations - understanding of enterprise or group-level risk considerations (financial, regulatory, reputational) is a strong plus
• Comfort communicating risk exposure and recommendations to senior stakeholders
• English proficiency at B2 level or higher

We’re a fast-growing licensed online casino targeting Tier 1 and Tier 3 (LatAm) markets. We’re looking for a Facebook and/or In-App Media Buyer who can start campaigns from zero and scale them profitably.

Key Responsibilities:

• Launch and scale high-performance advertising campaigns across Facebook and/or In-App networks (Unity, AppLovin, Ironsource, etc.).
• Oversee full-cycle integrations between mobile applications, attribution platforms (AppsFlyer, Adjust), and trackers (Binom, Keitaro) to ensure flawless data flow.
• Conduct deep-dive analysis of active campaigns, optimizing for key performance indicators (ROI, CPA, LTV) to maximize profitability.
• Develop detailed briefs for the design team and motion designers; constantly test new creative angles and landing pages.
• Monitor daily expenditures and performance metrics, providing detailed daily reports to ensure budget efficiency and target alignment.
   

Requirements:

• At least 2+ years of hands-on experience in Media Buying, with a track record of managing high-volume traffic.
• Deep knowledge of the Gambling/iGaming vertical is mandatory.
• Strong experience in launching and scaling campaigns specifically for the Tier-1 market.
• Experience managing significant monthly budgets of $50,000+ with proven ROI.
• Solid experience working within professional arbitrage teams or media buying agencies.
• Expert knowledge of launching and optimizing campaigns for both iOS and Android platforms.
• A thorough understanding of the casino economy, including player lifecycle, conversion funnels, and retention metrics.
• English at a B2 (Upper-Intermediate) level or higher is required. 

We are looking for an experienced Media Buyer Team Lead to lead our performance marketing team and drive paid user acquisition across multiple digital channels. This role combines strategic leadership with hands-on campaign oversight, ensuring the team consistently delivers growth while meeting ambitious performance targets.

The ideal candidate has proven experience managing high-performing media buying teams, deep expertise in performance marketing within Tier1 and  LATAM markets, and a strong analytical mindset.

Key Responsibilities

Team Leadership

• Lead, mentor, and develop a team of Media Buyers, fostering a high-performance and collaborative culture.
• Set individual and team KPIs, monitor performance, and conduct regular feedback and coaching sessions.
• Onboard, and train new Media Buyers while supporting their professional development.
• Allocate budgets and campaigns across the team based on priorities and business objectives.
• Establish and continuously improve internal processes, workflows, and best practices.

Media Buying Strategy

• Develop and execute scalable paid acquisition strategies across multiple digital advertising platforms.
• Oversee campaign planning, launch, optimization, and scaling while ensuring profitability and sustainable growth.
• Identify new acquisition opportunities and test emerging traffic sources, targeting strategies, and bidding models.
• Drive continuous experimentation through structured A/B testing of creatives, audiences, messaging, and landing pages.
• Optimize campaign performance using data-driven decision making and performance insights.

Performance Management

• Monitor key performance metrics including CPA, CPL, ROAS, CTR, CPC, CPM, Conversion Rate, and LTV.
• Manage budgets efficiently, balancing testing initiatives with profitable scaling opportunities.
• Analyze campaign performance and identify optimization opportunities across funnels and customer journeys.
• Ensure accurate tracking, attribution, and reporting across all acquisition channels.

Cross-functional Collaboration

• Work closely with Creative, CRM, Product, Analytics, and BI teams to improve campaign effectiveness.
• Translate business objectives into acquisition strategies and marketing initiatives.
• Provide creative direction by preparing clear briefs and sharing performance insights to improve creative output.

Requirements

• 4+ years of experience in Media Buying or Performance Marketing.
• At least 1-2 years of experience leading or mentoring a media buying team.
• Proven experience managing paid acquisition campaigns targeting Tier1 and LATAM markets.
• Experience in iGaming, affiliate marketing, fintech, e-commerce, or other performance-driven industries.
• Strong leadership, coaching, and people management skills.
• Advanced understanding of digital acquisition funnels and performance marketing metrics.
• Experience managing significant advertising budgets and optimizing for profitability.
• English proficiency at B2 level or higher

We are seeking a commercially focused and strategic Head of Commercial to drive the global growth of our B2B casino aggregation and proprietary gaming content business. In this executive leadership role, you will shape and execute the company's commercial strategy, accelerate revenue growth, strengthen relationships with operator partners, maximize the value of provider partnerships, and build a scalable commercial organization.

Working closely with the CEO and collaborating across Product, Business Development, Legal, and Delivery teams, you will play a key role in expanding the business and delivering long-term commercial success.

Commercial Strategy & Revenue Growth

• Lead the company's overall commercial strategy, ensuring sustainable revenue growth and profitability across both casino aggregation and proprietary game content.
• Develop annual commercial plans, including target markets, customer segments, sales priorities, content strategy, and revenue objectives.
• Take ownership of revenue forecasting, commercial budgets, gross margin performance, and revenue composition.
• Establish commercial frameworks covering pricing, revenue-sharing models, discounts, exclusivity arrangements, minimum commitments, and governance standards.
• Track commercial performance and introduce initiatives to improve results whenever necessary.

Business Development & Operator Partnerships

• Drive strategic business development activities to acquire new operator partners across global markets.
• Build and maintain senior-level relationships with operators, game providers, and other key industry stakeholders.
• Lead commercial negotiations, including pricing, revenue-sharing structures, financial proposals, and contract discussions.
• Develop scalable sales processes and commercial methodologies that support long-term growth.
• Expand existing client relationships by increasing aggregation volume, proprietary game adoption, and overall account value.

Aggregation & Content Partnerships

• Define the commercial approach for both third-party game aggregation and the company's proprietary content portfolio.
• Manage provider acquisition, commercial negotiations, and long-term partnership development.
• Negotiate commercial terms including revenue shares, minimum guarantees, territorial rights, exclusivity agreements, and promotional investments.
• Ensure commercial priorities are aligned with product integrations, release plans, and market opportunities.
• Continuously optimize provider economics and strengthen the competitiveness of the content portfolio.

Revenue Operations & Commercial Effectiveness

• Build structured CRM processes, sales pipeline management, forecasting standards, and commercial reporting.
• Introduce clear opportunity qualification criteria, pipeline governance, forecast accuracy, and KPI tracking.
• Lead regular pipeline reviews, sales performance meetings, forecasting cycles, and executive reporting.
• Partner with Finance and Delivery teams to ensure accurate forecasting of bookings, go-live timelines, and revenue recognition.
• Establish consistent commercial processes that improve efficiency, visibility, and operational discipline.

Commercial Leadership & Team Development

• Design and grow a scalable commercial organization across Sales, Business Development, Partnerships, and Account Management.
• Define organizational structure, responsibilities, KPIs, incentive programs, and performance expectations.
• Recruit, mentor, and develop high-performing commercial professionals and future leaders.
• Foster a culture centered on accountability, collaboration, ownership, and continuous improvement.
• Support long-term organizational growth through leadership development and succession planning.

Market Expansion & Industry Presence

• Identify new market opportunities and strategic initiatives that contribute to business growth.
• Stay informed about industry trends, competitive activity, customer needs, and emerging technologies within the iGaming sector.
• Represent the company at international conferences, executive meetings, and industry networking events.
• Develop event strategies that generate qualified business opportunities and measurable commercial impact.
• Share market insights that help shape future commercial decisions and product strategy.

Requirements

• 8+ years of senior commercial leadership experience within B2B iGaming, casino aggregation, game development, content distribution, or a related industry.
• Demonstrated success in growing revenue and building strategic partnerships with operators across international markets.
• Extensive experience negotiating commercial agreements, including pricing structures, revenue-share models, minimum guarantees, exclusivity arrangements, and partnership contracts.
• Strong knowledge of casino aggregation, game providers, proprietary content distribution, and the wider iGaming ecosystem.
• Excellent commercial and financial acumen with experience in pricing strategy, margin optimization, forecasting, CRM systems, and sales operations.
• Proven ability to build, lead, and scale high-performing commercial teams.
• Strong cross-functional collaboration skills, with experience working closely with Product, Legal, Finance, Marketing, and Delivery teams.
• Outstanding strategic thinking, negotiation, leadership, and executive communication skills.
• An established network within the iGaming industry is considered a strong advantage.
• Professional-level English, both written and spoken.
• Willingness to travel internationally to meet strategic partners and attend major industry events

Requirements
• Possess perfect communication skills
•  6+ months of customer support experience
• High emotional intelligence, empathy and patience when dealing with customers
• Can and enjoy explaining processes step by step and guiding customers
• Written and spoken English (minimum B2)
• Previous experience in customer service in the gaming or iGaming industry (preferred)
• Flexible and adaptable
• Disciplined with a strong work ethic
• Ability to multi-task
• Stress-resistant
 

Responsibilities:

• Identify user needs, understand their preferences and guide them toward the most suitable offers or features.

• Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.

• Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.

• Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction.

General terms and conditions:

• 15 working days of paid vacation in a year;

• 12 working days of paid sick leave in a year;