TrueLabel
Joined in
2021
TrueLabel - is an international B2B company providing high class software solutions and products for the iGaming industry. Our key product is hosted in a cloud environment high-load B2B platform providing its customers a complete software solution to operate entertainment web sites and manage the cashflow between consumers and content providers. The platform brings together the advanced user acquisition and data management tools with the ultimate casino technology, and a diverse set of supported API extensions.
Biggest projects are focused on Western and Northern Europe, Indian, Australian, North and Latin America markets, gaining strong popularity among customers.
TrueLabel was created in 2017 by professionals, experienced in marketing, software and game design. Today, we are a team of 100+ experts, converting bold ideas into reality and empowering our clients and colleagues to achieve more and better.
Biggest projects are focused on Western and Northern Europe, Indian, Australian, North and Latin America markets, gaining strong popularity among customers.
TrueLabel was created in 2017 by professionals, experienced in marketing, software and game design. Today, we are a team of 100+ experts, converting bold ideas into reality and empowering our clients and colleagues to achieve more and better.
Website:
https://true-label.io
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· 154 views · 47 applications · 4d
Customer Success Payment Officer
Full Remote · Worldwide · Product · 1 year of experience · B2 - Upper IntermediateWe are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes! Your task: Work 12-hour shifts (day and night), with a schedule that...We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!
Your task:
- Work 12-hour shifts (day and night), with a schedule that you choose yourself;
- Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully;
- Anti-fraud chat and bank transfers monitoring (decode), processing of each request;
- Strict adherence to regulations;
- Reporting bugs and problems with payment systems;
- Communication with departments to resolve problems;
- Sending emails when withdrawal is delayed, checking balances on payment systems;
- Communication with payment providers, resolving transaction nuances;
- Help in solving problems that users may encounter.
Our criteria:
- 1+ years of working experience in this field;
- Understanding the role of customer success manager on a project;
- Analytical skill set;
- Knowledge of fraud cases, i-gaming regulations, gamers’ behavior;
- English level (B1-B2);
- Knowledge and understanding of the i-gaming sphere and payment systems.
Our offer:
- We are global, we don’t stick to office or remote options only;
- We support our people and provide relocation options for team members, who are interested;
- We encourage growth and cover 50% of learning expenses;
- We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses;
- We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else;
- We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas - an opportunity to have a visible and immediate impact.
- We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.
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