SOFTPROM

About the Role

Softprom is looking for a Business Development Manager to lead sales and partner channel development for VMware (Broadcom) solutions across Ukraine and Georgia. You will be responsible for driving revenue growth, managing the partner ecosystem, and representing the vendor relationship within the region.

Requirements

• Proven track record (3+ years) selling VMware and other infrastructure IT solutions
• Experience building and supporting a partner channel
• Strong knowledge of the IT markets in Ukraine and Georgia
• Solid understanding of the VMware solutions portfolio
• Knowledge of VMware licensing models
• Familiarity with the specifics of project-based sales
• Strong negotiation skills and experience
• Experience working with tenders
• Higher technical education
• Proactive, results-driven attitude
• Excellent communication skills
• Kyiv-based location preferred

• References from previous employers will be an advantage

   

Responsibilities

• Consistently deliver on sales and margin targets
• Manage ongoing, systematic work with the partner channel
• Plan, analyze, and implement tactics to grow sales volumes
• Drive target growth in sales volume and market share within the region
• Analyze the market and competitive landscape
• Actively source, recruit, and retain partners; build strong business relationships with partners across the assigned territory
• Track key deals and maintain an up-to-date pipeline and forecast
• Conduct effective negotiations and manage contract closing
• Maintain effective communication with the vendor
• Organize training sessions for partners and customers
• Plan marketing activities together with the marketing team
• Oversee contract approval and signing processes
• Provide reporting to the vendor

• Manage CRM data: maintain the client database, log key activities, and keep the pipeline current

   

Working Conditions

• Contract with a Group 3 sole proprietor (FOP)
• Salary discussed at interview 
• Paid vacation
• Remote work schedule
• Corporate training programs
• Vibrant corporate culture: internal events, celebrations, and social initiatives.

AI Automation, QA & Content Specialist

Alternatives: Automation, Testing & AI Content Specialist or QA & Automation Specialist — AI Presentations and Content.

Everything below stays the same as the previous version:

We are looking for a hands-on specialist who will build automations, write and test scripts, and create AI-powered interactive presentations — for SOFTPROM's vendor sales, training, marketing and internal needs (including HR). Later, this person will help our customers implement Pitch Avatar and the AI tools SOFTPROM distributes.

You will be trained by the Pitch Avatar team (content production, triggers, scenario logic) and work closely with our developers: they build agents and core code, you test it, write automation scripts around it and turn it into finished content and ready-to-use presentations for the team.

Responsibilities:

• Writing automation scripts (Python / JavaScript, Make, n8n) to batch-produce and update content — e.g. converting 30 PowerPoint decks into avatar presentations in 5 languages;
• Testing and QA of automations, agents and avatar scenarios before release; reporting bugs and verifying fixes;
• Creating slides and presentation decks in PowerPoint, Canva and with AI generation tools;
• Building interactive avatar presentations and scenarios in Pitch Avatar (Solution Advisor, Portfolio Presenter, HR Assistant, event invitation and follow-up avatars, Customer Support avatar);
• Setting up triggers, logic and integrations in scenarios;
• Designing project structure and writing instructions for scenarios; managers provide the content, you turn it into a working product;
• Creating catalogues of solutions by vendor, category, business problem and use case;
• Filling and maintaining SOFTPROM's internal Wiki LLM knowledge base;
• Supporting internal users and, later, customers in implementing Pitch Avatar and AI tools;
• Solving functional gaps first with LLM tools, then escalating to the development team when needed.

Requirements:

• Basic programming experience (Python, JavaScript or similar) — enough to write and debug scripts;
• QA experience — manual and/or automated testing;
• Strong PowerPoint skills; working knowledge of Photoshop and Canva;
• Hands-on experience with AI tools (ChatGPT, Claude, image/video generation, etc.);
• Good algorithmic thinking — ability to plan which scenario is needed to reach a result;
• Very accurate and thorough, with a good sense of design;
• Proactive, ownership mindset: "I need this done most of all";
• English — B1 or higher.

Nice to have:

• Experience with Make, n8n or similar automation platforms;
• Experience with APIs and LLM-based agents;
• Experience in IT distribution, cybersecurity or B2B software;
• Experience with video, voice-over or e-learning content.

What we offer:

• Remote work;
• Contract with an Austrian company;
• Paid vacation and sick leave;
• Training directly from the Pitch Avatar product team;
• The opportunity to implement bold AI ideas in Europe and the CIS.

About SOFTPROM
Softprom is a leading Value Added IT Distributor in the CIS and Eastern Europe markets, trusted by more than 1200 partners. The company was founded in 1999 and today is represented in more than 30 countries.

About Softprom

Softprom is a value-added IT distributor founded in 1999 and headquartered in Vienna. For 27 years, the company has operated across Central and Eastern Europe, the Caucasus, and Central Asia — today spanning 33 countries, with a team of 150+ professionals, 120+ global technology vendors, and 1,200+ IT solutions across five practices: cybersecurity, cloud services, IT infrastructure, security systems, and CAD & graphics.

About the Role

We are looking for an IT Security Systems Administrator to manage and continuously tune our security infrastructure — from WAF and EDR/XDR to firewalls and vulnerability management — and to keep our security monitoring, documentation, and incident response running smoothly.

Requirements

• University degree or equivalent experience in Information Technology and Security (Security+, CEH, or vendor certifications such as Imperva Certified or CrowdStrike CCFA/CCFR)
• 3+ years of hands-on experience administering security infrastructure (WAF, EDR/XDR, firewall, SIEM, DLP)
• Experience with vulnerability management / patch management
• Experience with IAM / access control
• Knowledge of GDPR

• English — B2/C1 level

   

Nice to Have

• AWS infrastructure management
• Forensic investigation experience
• SIEM query languages (SPL, KQL, etc.)
• Experience with vulnerability scanners (Nessus, Qualys, or similar) and scripting (Python, PowerShell, Bash)
• Experience implementing ISO 27000 procedures
• Knowledge of OWASP

• Penetration testing experience

   

Responsibilities

• Configure and tune WAF rules, EDR policies, and firewall rules
• Manage vulnerabilities: scanning, prioritization, and remediation tracking
• Perform security monitoring and log review — a core part of the role regardless of whether a SIEM is in place
• Coordinate patch management
• Document and maintain security policies
• Evaluate and onboard new vendors and tools as the company's toolset grows
• Investigate and respond to security incidents

• Deliver internal security trainings

   

Working Conditions

• Legal employment
• 3-month probationary period
• Remote work format
• Schedule: 9:00–18:00 Kyiv time
• Company-sponsored certification budget
• Reports to the IT Director

About Softprom

Softprom is a value-added IT distributor founded in 1999 and headquartered in Vienna. For 27 years, the company has operated across Central and Eastern Europe, the Caucasus, and Central Asia — today spanning 33 countries, with a team of 150+ professionals, 120+ global technology vendors, and 1,200+ IT solutions across five practices: cybersecurity, cloud services, IT infrastructure, security systems, and CAD & graphics.

About the Role

We are looking for a System Administrator to provide day-to-day support for our employees and manage our corporate systems. You will be the first point of contact for internal users and will work closely with the Head of IT Operations.

Responsibilities

Provide user support: handle requests and incidents

Administer corporate accounts: Google Workspace, Ringostat, HubSpot, NetSuite

Onboard new employees: create accounts, set up access, prepare equipment

Offboard departing employees: deactivate accounts, process equipment returns, revoke access

Manage and track IT equipment (laptops, peripherals)

Configure and support VPN and network connections for remote employees

Monitor the health of corporate services

Maintain documentation: guides, knowledge bases, IT procedures

Participate in the rollout of new IT tools and services

Ensure compliance with information security policies

Requirements

2+ years of experience in IT administration or technical support

Experience administering Google Workspace or Microsoft 365

Basic knowledge of networking technologies (DNS, DHCP, VPN, TCP/IP)

Administration-level experience with Linux and Windows

Experience working with ticketing systems

Attention to detail, accountability, and a customer-oriented mindset

English — Intermediate level or higher (for communication with an international team)

Ability to work independently in a remote setting

Nice to Have

Experience supporting remote teams across different countries and time zones

Familiarity with cloud platforms (AWS, GCP)

Basic understanding of information security principles

Scripting experience (Bash, PowerShell, Python)

What We Offer

A fully remote role (office visits only when required by specific tasks)

The opportunity to work in a technology company with an international team

Room to grow into cloud technologies

Professional development and access to leading vendor technologies

About Softprom

Softprom is a value-added IT distributor founded in 1999 and headquartered in Vienna. For 27 years, the company has operated across Central and Eastern Europe, the Caucasus, and Central Asia — today spanning 33 countries, with a team of 150+ professionals, 120+ global technology vendors, and 1,200+ IT solutions across five practices: cybersecurity, cloud services, IT infrastructure, security systems, and CAD & graphics.

About the Role

We are looking for an experienced Head of IT Operations to take full operational ownership of the company's internal IT infrastructure. You will be responsible for the smooth running of IT services for a distributed team across 14+ countries, will manage our IT administrators, and will drive the development of our internal IT processes.

Responsibilities

Own operational management of the company's internal IT infrastructure

Lead the team of IT administrators (assign tasks, oversee execution, support team growth)

Ensure the uninterrupted operation of corporate services and systems for 100+ employees across 14 countries

Organize and manage IT support for end users

Manage corporate accounts: Google Workspace, Ringostat, HubSpot, NetSuite

Oversee employee onboarding and offboarding (equipment, account, and access setup)

Manage IT assets (equipment, licenses, subscriptions)

Develop and maintain IT policies and procedures

Monitor and ensure the availability of internal services

Plan the IT operations budget and optimize costs

Collaborate with the CIO on strategic IT initiatives

Work with the Information Security Manager on the rollout of security policies

Requirements

3+ years of experience in IT operations or system administration

2+ years of experience managing an IT team

Administration-level experience with Linux and Windows

Strong knowledge of Google Workspace

Experience working with ERP/CRM systems

Experience with cloud platforms (AWS, GCP, or Azure)

Experience managing IT assets and licenses

Understanding of networking technologies, VPN, DNS, and core information security principles

Experience building or improving IT processes

English — Upper-Intermediate level or higher

Independent, proactive, and able to work autonomously in a remote environment

Nice to Have

Administration-level knowledge of AWS services

Experience implementing ITSM systems (Jira Service Management, Freshservice, etc.)

Certifications: ITIL, AWS Cloud Practitioner, Google Workspace Admin

What We Offer

A remote role (office visits only when required by specific tasks)

The opportunity to work in a technology company with an international team

The chance to build IT operations and shape processes from the ground up

Professional development and access to leading vendor technologies