PayAdmit

Required skills:

• 3+ years of experience in Java 11;

• Good verbal and writing English language communication skills;

• Deep practical experience with Spring Boot and GitLab;

• Practical experience with Kubernetes for different environments;

• Knowledge of different communication protocols (REST, gRPC, events, messaging);

• Understanding of CI/CD practices and types of quality gates;

• Hands-on experience with third-party integrations (fintech industry), especially with payment providers and gateways;

• Taking the full responsibility for the results of own work;

• Knowledge of Docker and AWS.

Will be a plus:

API design and documentation skills;

Knowledge of Redis and Oracle APEX.

Responsibilities:

• Payment provider integrations and product improvements according to the company strategy;

• Develop, deploy, and support Spring Boot-based services;

• Deploy and configure the system on various environments in the Kubernetes cluster;

• Ensure system performance in production environments;

• Develop architecture and system design;

• Improve teamwork;

• Implement ideas from Product Backlog into a reliable working product.

Working conditions:

• Work schedule 5/2 from 10-00 to 19-00;

• Remote work;

• We provide all the necessary tools for your successful and comfortable work;

• Training at the expense of the company (courses, seminars, new and interesting projects);

• Learning English at the expense of the company;

• Regular team building at the expense of the company;

• Ability to switch between projects and try yourself in different roles.

A manager who will build a player retention process from day one—from welcome emails and bonuses to reactivating dormant (inactive) players.

The main goal is to increase player LTV and reduce churn.

Create a system that encourages players to stay with us longer and generate more revenue/repeat deposits/increase their bets and average checks. VIP players receive personalized attention and generate a stable, high income.
 

Requirements:

• iGaming experience (betting/casino);
• Knowledge of CRM tools (email, push notifications, SMS, messengers);
• Experience building communication chains (welcome flow, bonuses, re-deposits, reactivation);
• Understanding of working with VIP players and bonus mechanics;
• Ability to work with retention metrics;
• Experience in Tier-3 markets (Africa/Latham) is desirable.
   

Responsibilities:

• Launching and developing the brand's retention strategy;
• Setting up welcome series and bonus chains;
• Maintaining a promotional calendar (promotions, tournaments, seasonal campaigns);
• Collaborating with a designer on banners, emails, and push notifications;
• Analyzing results and optimizing campaigns;
• Preparing reports and providing regular updates Team;
  
  Will be a plus:
• Experience in African geography is a plus;
• French language skills;
• Skill in writing email/push notifications;
• Experience launching projects from scratch;

• Experience using AI tools for content.
   

  Working conditions:

• Work schedule 10:00 - 19:00;
• Remote work;
• We provide all the necessary tools for your successful and comfortable work;
• Learning English at the expense of the company;
• Regular team building at the expense of the company;
• Ability to switch between projects and try yourself in different roles.
   

The goal of this position is to make the support team a key feedback hub, ensuring efficient operations so that players receive quick and high-quality responses to their inquiries and the team receives ongoing feedback.

Support should not only resolve player issues but also be a source of direct feedback in the following areas:

Providing fast and high-quality responses to players to build trust and loyalty.

Early detection of errors and problems (tech issues, bugs, incorrect payment systems, or product bugs). Support should be the first to receive signals and immediately pass them on to the teams to resolve any product-related issues.

Product (information about any glitches or inconveniences so that changes can be made promptly).

Increasing retention (systematic handling of player complaints and inconveniences).
 

Candidate Requirements:

• Experience in iGaming (betting/casino) is a must, preferably with an understanding of the specifics of support and retention work;
• Experience working with Tier 3 markets (Africa is a big plus) - understanding of local specifics, player characteristics, Mentality and communication channels;
• Familiarity with CRM systems and support services (Zendesk, Freshdesk, Intercom, or similar);
• Understanding of SLAs and support metrics (average response time, ticket resolution time, CSAT, NPS, First Contact Resolution);
• Skills in analyzing player requests and transmitting structured feedback to marketing, product, and payment systems;
• Experience writing/adapting scripts for operators and developing knowledge bases (FAQs);
• Experience with retention tools (reactivation, player segmentation, email/SMS/WhatsApp communication) is desirable;
• Flexibility and agility – willingness to combine the responsibilities of Support Manager and Retention Manager initially;
• Confident English (preferably, knowledge of French is a big plus).
   

A plus:

• Experience managing outsourced support teams;
• Experience launching a support department from scratch;
• Implementation experience CRM/Helpdesk systems in new projects;
• Understanding African specifics (local payments, slang, player mentality);

Key responsibilities:

• Structure development;
• Determine channels (chat, WhatsApp, Telegram, email);
• Set up SLAs (response and resolution deadlines)
• Build an escalation process (payments, KYC, bugs - forward to the appropriate departments)

Outsourcing:

• Agree on KPIs and terms;
• Launch pilots and monitor quality;
• Conduct daily performance analysis;
• Operational work;
• Monitor tickets, queues, and SLAs;
• Manage incidents (quickly notify the team, record causes);
• Provide regular reports and statistics;
  Knowledge and control:
• KYC/AML processes, chargebacks, payment statuses;
• Responsible gambling and compliance;
• Basic CRM tools and Knowledge Base.

PayAdmit в пошуках Фінансового Менеджера в нашу команду!

Основні вимоги:

• Готовність працювати з google sheets, .xlsx,  фінансовими документами та здійснювати взаємодію з контрагентами;
• Впевнений користувач Microsoft Excel та інших програмних пакетів Microsoft Office;
• Досвід роботи з CRM-системами та Jira;
• Попередній досвід роботи на фінансовій посаді в банківській, страховій сфері чи медіабаїнгу - вітається;
• Здатність швидко навчатися та адаптуватися до змін;
• Висока уважність до деталей та відмінні організаційні навички;
• Володіння англійською мовою на хорошому розмовному рівні (B1 або вище);
• Високі комунікативні здібності та націленість на результат.

Додаткові вимоги:

• Гарний рівень володіння Excel
• Знання основ бухгалтерського обліку та фінансового аналізу;
• Вміння працювати в умовах багатозадачності та дотримуватися встановлених дедлайнів;
• Досвід роботи у створенні управлінської звітності, PNL, Cash Flow.

Обов'язки:

• Допомога в створені управлінської звітності головному фін менеджерові.
• Рознесення проводок.
• Допомога в формуванні балансу по компанії
• Допомога в формуванні  PNL
• Допомога в формуванні Cash Flow
• Робота в обліковій системі.

• Комунікація з іншими відділами компанії, збір необхідної інформації
   

  Умови роботи:

• Робочий графік з 10:00 до 19:00;
• Віддалена робота;
• Ми надаємо всі необхідні інструменти для вашої успішної та комфортної роботи;
• Вивчення англійської мови за рахунок компанії;
• Можливість перемикатися між проектами та пробувати себе в різних ролях.