iPlayTech

We are an iGaming company with over three years of experience and a team of 1000+ specialists.

Our achievements include 8 large projects that are popular among our clients and successfully operate in Tier 1-3 locations.
We attract and value highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new markets.

Due to the expansion of our department, we are looking for a Head of CRM| Retention

Responsibilities:

• Develop and implement a CRM strategy for online casinos to improve customer retention, engagement, and monetization.
• Plan and implement multi-channel marketing campaigns using customer segmentation and personalization.
• Analyze user behavior and activity
• Assess the effectiveness of CRM campaigns using analytics
• Manage and configure the CRM platform and marketing automation tools, including customer database segmentation.
• Lead and oversee the CRM team.
• Collaborate with development, marketing, and analytics teams to align CRM strategies with business goals.
• Stay up to date with trends in the iGaming industry
•  

Our Requirements:

• At least 2 years of experience as Head of CRM| Head of Retention
• Ability to manage a team of 5 or more people.
• Experience in developing a multichannel customer engagement strategy.
• Knowledge of A/B testing methodologies and data-driven optimization practices.

• Ability to segment customer databases and develop personalized offers.

   

Preferred:

• Experience with Smartico CRM system.

• Experience in designing and implementing loyalty programs.

   

Why you should join us:

• We work remotely: Mon-Fri, from 10:00 to 19:00 (UTC+2) – save time by avoiding commuting.
• Paid vacation and sick leave  – we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.  
• Competitive salary  – your contribution will be properly valued. 
• Participation in company internal events  – knowledge exchange among colleagues and enhancing your expertise. 
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
• 100% guaranteed professional development and acquisition of new skills.
• As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

If this vacancy interests you, send us your resume — you might be exactly who we're looking for!

We are an iGaming company with over three years of experience and a team of more than 1000 specialists.

Our achievements include 8 major projects that are popular among our clients and successfully operate in Tier 1-3 countries. The company attracts and values highly skilled professionals, which allows us to efficiently build processes and successfully expand our presence in new locations. Due to the active growth of our team, we are looking for an Operation Manager.

What experience is important to us:

• You can assess situations with a long-term perspective, anticipate bottlenecks, and have a comprehensive understanding of business operations.
• You have at least 1 years of experience in similar positions or in consulting, operational management, or analytics.
• Consistency and psychological resilience to operational routines are your strengths.
• You are organized and responsible.
• You have a basic command of English for working with documents.
• You possess an analytical mindset and strategic planning skills.
• You communicate clearly and concisely, able to explain complex things in simple terms.

What you will do:

• Build internal processes and interdepartmental interaction, automate and optimize them.
• Evaluate department efficiency and monitor task completion.
• Implement new operational tools and optimize existing ones.
• Test new features and services for company implementation.
• Create knowledge bases and adapt them for different departments.
• Document regulations, instructions, and business processes.

Why you should join us:

• We work remotely: Mon-Fri, from 10:00 to 19:00 (UTC+2) – save time by avoiding commuting.
• Paid vacation and sick leave  – we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.  
• Competitive salary  – your contribution will be properly valued. 
• Participation in company internal events  – knowledge exchange among colleagues and enhancing your expertise. 
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.

• 100% guaranteed professional development and acquisition of new skills.

  As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

Join the best! 🚀

What experience is important:

• 2+ years of experience as Head of CRM (or similar management position).
• Successful experience managing a team of 5+ people.
• Experience developing and implementing multi-channel strategies for player engagement and retention.
• Excellent understanding of A/B testing, data-driven optimization, and KPI metrics.
• Skill in segmenting the customer base and building personalized offers.
• Knowledge of the iGaming industry, retention and monetization principles.
• (A plus) experience working with Smartico CRM and creating loyalty programs.

What you will do:

• Develop and implement a CRM strategy for online casinos with the aim of increasing retention, engagement, and LTV.
• Plan and launch multi-channel marketing campaigns (email, push, SMS, messengers) based on segmentation and personalization.
• Analyze user behavior and activity, identify insights for growth and efficiency.
• Evaluate campaign performance using metrics (Retention Rate, ARPU, ROI, Churn, Conversion).
• Manage and configure the CRM platform and marketing automation tools.
• Lead a team of CRM specialists, developing their expertise and effectiveness.
• Collaborate with development, marketing, and analytics teams to synchronize strategies.
• Track trends and innovations in iGaming and implement best retention practices.

Why you should consider this opportunity:

• Remote-first format: Mon–Fri, 10:00–19:00 (UTC+2) — skip the commute.
• Paid vacation & sick leave, plus an extra day off for your birthday.
• Competitive compensation that fairly reflects your expertise and impact.
• Engaging corporate events to learn, share experience, and grow with like-minded professionals.
• No micromanagement: we trust our team, encourage initiative, and keep a flat hierarchy for fast decisions.
• Ongoing professional development: continuous support to build new skills and advance your career.
• Dynamic work environment: a profitable, forward-thinking company where every specialist plays a key role.

What experience is important:

• 2+ years of experience in email marketing or deliverability management.
• Practical cases of improving deliverability and working with email campaigns.
• Excellent knowledge of SPF, DKIM, DMARC, and the ability to troubleshoot configuration errors.
• Experience working with ESP and CRM (Customer.io, Sendgrid, etc.).
• Skills in using analytical tools (PowerBI, LookerStudio).
• Experience with warm-up and diagnostic tools (Folderly, Warmy, Inbox placement tests, blacklist monitoring).
• Knowledge of email infrastructure (dedicated and shared IP, warm-up strategies, DNS, reverse DNS).
• Understanding of GDPR rules and local data processing requirements.
• Ability to explain technical aspects to colleagues without a technical background in an accessible way.

What you will do:

• Ensure stable and high deliverability of company emails.
• Conduct technical audits (SPF, DKIM, DMARC, DNS, blacklist monitoring).
• Manage domain and IP reputation, prevent blocking and spam complaints.
• Collaborate with marketing and IT to coordinate mailing strategies.
• Maintain compliance with international standards (GDPR, etc.).
• Set up reputation monitoring and automatic reports.
• Analyze Open/Click/Bounce/Complaint Rate metrics and suggest improvements.
• Develop a strategy for deliverability development.

Why you should consider this opportunity:

• Remote-first format: Mon–Fri, 10:00–19:00 (UTC+2) — skip the commute.
• Paid vacation & sick leave, plus an extra day off for your birthday.
• Competitive compensation that fairly reflects your expertise and impact.
• Engaging corporate events to learn, share experience, and grow with like-minded professionals.
• No micromanagement: we trust our team, encourage initiative, and keep a flat hierarchy for fast decisions.
• Ongoing professional development: continuous support to build new skills and advance your career.
• Dynamic work environment: a profitable, forward-thinking company where every specialist plays a key role.

We are an iGaming company with 4+ years of experience and a team of 1,300+ specialists worldwide.
Our portfolio includes 10+ successful projects, popular among clients and operating across Tier 1–3 markets.

We value top talent, build efficient processes, and continuously expand into new regions. Join a team that launches new projects globally and shapes the future of the iGaming industry. 🌍

As part of our growth, we are looking for an HR Director (HRD) who will act as a strategic business partner and develop the HR function into a true driver of organizational success.
 

🚀 Your Role

You will be responsible for shaping and executing HR strategy, creating scalable processes from the ground up, and ensuring full alignment with business goals. This is a leadership role requiring a strong business mindset, trust-building skills, and transformation expertise.
 

📌 Key Responsibilities
 

First 3–6 months (probation):

• Ensure a smooth adaptation process for new employees from day one.
• Collaborate with the CEO to redesign onboarding, improve document flow, and introduce a KPI-driven performance review system.
   

Strategic scope (long-term):

• Partner with business leaders to provide strategic HR guidance.
• Design and implement HR initiatives aligned with company goals.
• Lead employee relations, performance management, and talent development policies.
• Regularly assess HR processes and drive improvements.
• Ensure compliance with labor laws and internal policies.
• Monitor and reduce turnover through effective retention programs.
• Oversee onboarding and employee development programs.
• Keep HR documentation (job descriptions, motivation models, policies) up to date.
• Ensure every employee has an individual development plan.
   

✅ Requirements

• 3+ years of proven experience as HR Director / Head of HR (must).
• Practical experience building HR processes from scratch.
• Strong change management and implementation skills.
• English: Upper Intermediate+.
• Location: Europe.

✨ Why Join Us?

• Remote-first format: Mon–Fri, 10:00–19:00 (UTC+2). 🏡
• Paid vacation, sick leave & an extra day off for your birthday. 🎂
• Competitive compensation reflecting your expertise. 💶
• Corporate events to learn, grow & connect.
• No micromanagement: initiative and fast decision-making are encouraged. ⚡
• Ongoing professional development & support. 📚
• Dynamic work environment in a profitable, forward-thinking company.
   

📩 Interested? Send your CV — you might be exactly who we’re looking for!
 

We are an iGaming company with 4+ years of experience and a team of 1,300+ specialists worldwide.
Our portfolio includes 10+ successful projects, popular among clients and operating across Tier 1–3 markets.

We value top talent, build efficient processes, and continuously expand into new regions. Join a team that launches new projects globally and shapes the future of the iGaming industry. 🌍

We are looking for an Email Deliverability Specialist to ensure stable and high email deliverability across all our communication channels. In this role, you will be responsible for analyzing and improving our technical infrastructure, managing domain/IP reputation, and developing a long-term strategy to increase inbox placement and engagement.
 

🎯 Key Responsibilities

• Ensure consistently high deliverability rates for transactional and marketing emails
• Conduct advanced diagnostics and audits (SPF, DKIM, DMARC, DNS configurations, blacklist monitoring, etc.)
• Manage sender reputation and proactively prevent blacklisting
• Collaborate with marketing and IT teams to align campaigns with best deliverability practices
• Monitor global compliance standards (GDPR, ESP policies)
• Analyze key email metrics (Open/Click/Bounce/Complaint Rates) and provide actionable recommendations
   

📌 Key Tasks During Probation (First 2–3 Months)

• Month 1: Conduct a full audit of email infrastructure and fix critical vulnerabilities (SPF/DKIM/DMARC, DNS, IP reputation). Provide a detailed report with improvements.
• Month 2: Optimize database segmentation and subscriber engagement; implement monitoring tools (Postmaster Tools, InboxAlly, etc.) with weekly reporting.
• Month 3: Achieve >98% delivery rate on new IPs/domains or stabilize existing infrastructure; prepare a strategic 12-month roadmap for deliverability improvements.
   

✅ Requirements

• 2+ years of experience in email marketing or deliverability management
• Proven track record in improving email deliverability
• Strong knowledge of SPF, DKIM, DMARC setup and troubleshooting
• Hands-on experience with tools like Folderly, Warmy, GlockApps, mail-tester, Postmaster Tools
• Familiarity with ESPs (Customer.io, Sendgrid) and CRM integrations
• Analytical skills with experience in reporting (PowerBI, Looker Studio or similar)
• Understanding of GDPR and other compliance requirements

• Ability to explain technical concepts clearly to non-technical stakeholders

   

  ✨ Why Join Us?

• Remote-first format: Mon–Fri, 10:00–19:00 (UTC+2). 🏡
• Paid vacation, sick leave & an extra day off for your birthday. 🎂
• Competitive compensation reflecting your expertise. 💶
• Corporate events to learn, grow & connect.
• No micromanagement: initiative and fast decision-making are encouraged. ⚡
• Ongoing professional development & support. 📚
• Dynamic work environment in a profitable, forward-thinking company.
   
• 📩 Interested? Send your CV — you might be exactly who we’re looking for!
   

We are an iGaming company with more than 4+ years of experience and a team of 1300+ specialists.

We have successfully launched 10+ major projects that operate in Tier 1–3 markets. We value professionals, build efficient processes, and continuously expand our presence in new locations.

Due to company growth, we are looking for an experienced and ambitious HRD to take ownership of the HR function and bring it to the next level.

Key Responsibilities

• Develop and implement an HR strategy aligned with business goals.
• Optimize organizational structure and processes for scalability and efficiency.
• Build a high-performance culture: implement KPI systems, conduct performance reviews, and launch leadership development programs.
• Establish transparent HR policies, onboarding and adaptation programs, career paths, and L&D systems.
• Partner with the recruitment team to design and execute a strong talent acquisition and retention strategy.
• Increase employee engagement and reduce turnover while fostering a strong corporate culture.
• Act as a trusted advisor to C-level executives and department heads on all HR-related matters.
• Ensure compliance with labor legislation and internal regulations.
• Lead, mentor, and develop the HR team.
• Monitor HR metrics and provide regular reports and recommendations to top management.

Requirements

• 3+ years of experience as HR Director / Head of HR / Lead HRBP in international or fast-growing companies (iGaming, IT, fintech, etc.).
• Proven experience in building HR processes from scratch and scaling them in growth environments.
• Strong knowledge of HR best practices, labor law, and employee development approaches.
• Excellent leadership and people management skills.
• English level – Upper-Intermediate+.
• Location: Europe (remote).

What We Offer

• Full remote: Mon–Fri, 10:00–19:00 (Kyiv time).
• Competitive salary – your contribution will be highly valued.
• Paid vacation and sick leave + an extra day off on your Birthday.
• Professional growth: access to conferences, training, and knowledge exchange inside the company.
• Corporate events and team activities.
• A role in a profitable, fast-growing, and innovative company that sets trends in the iGaming industry.

🚀 If you are ready to become a strategic HR leader and build a world-class HR function in a rapidly growing international iGaming company — we look forward to your application!

What experience is important:

• Experience working remotely (mandatory).
• Prior technical support experience is a plus.
• Ability to work under pressure, stress resistance is a must.
• Confident PC and internet user.

What you will do:

• Enable/disable payment methods on websites upon request from other departments.
• Monitor the continuous operation of payment systems.
• Communicate with payment providers and internal support teams.
• Troubleshoot technical issues reported by first-line support.
• Adjust payment limits and display logic based on business needs and security requirements.
• Take proactive measures to minimize downtime and maintain system integrity.

Why you should consider this opportunity:

• Remote-first format: 2/2 shifts (08:00–20:00, 20:00–08:00, UTC+2 Kyiv time) — skip the commute.
• Paid vacation & sick leave, plus an extra day off for your birthday.
• Competitive compensation that fairly reflects your expertise and impact.
• Engaging corporate events to learn, share experience, and grow with like-minded professionals.
• No micromanagement: we trust our team, encourage initiative, and keep a flat hierarchy for fast decisions.
• Ongoing professional development: continuous support to build new skills and advance your career.
• Dynamic work environment: a profitable, forward-thinking company where every specialist plays a key role.

About Us 🌍

We are an iGaming company 🎰 with over three years of experience and a team of 1,000+ specialists 👥.
Our portfolio includes 10+ major projects 🚀 that are popular with players and successfully operate in Tier 1–3 markets.

We attract and value highly qualified professionals 🏆, which allows us to build efficient processes and expand into new regions.
Join a team that launches innovative projects in different markets and helps shape the future of the iGaming industry 🔥.
 

What Experience Is Important to Us 📌

• 4+ years of total experience (3+ years in casino product management) 🕓
• Strong knowledge of casino metrics (GGR, NGR, RTP, etc.) 📊
• Hands-on experience with A/B testing and analytics tools (GA, Hotjar, Power BI) 🧪
• Solid understanding of UI/UX principles and CIS market expertise 🎨
• Experience with bonus strategies 🎁
• Skills in player segmentation and customer journey mapping 🧩
• Leadership experience (5+ team members) 👨‍👩‍👧‍👦
• Knowledge of game providers and payment systems 💳
• Expertise in retention strategies 🎮
   

What You Will Do 💼

• Lead the CIS product team & manage promotional calendars 📅
• Monitor and analyze KPIs daily, resolving issues proactively 📈
• Review player sessions and implement improvements 🎥
• Conduct competitor and user research regularly 🔍
• Create specifications and mockups for new features 🛠️
• Optimize existing features and scale best practices 📌
• Manage product backlogs & prioritize tasks 🗂️
• Collaborate with the CRM team to test retention strategies 🔄
• Audit bonus systems and run A/B tests 🎁🧪
• Prepare performance reports and share weekly updates 📨
   

Why You Should Join Us ⭐

• Remote work 🏡: Mon–Fri, 10:00–19:00 (UTC+2)
• Paid vacation & sick leave 🌴🤒 — your well-being matters
• Competitive salary 💎 — your contribution will be valued
• Internal company events 🎉 — knowledge-sharing & team spirit
• Flat structure 🚫📊 — no micromanagement, open communication
• Continuous professional development 📚 — new skills & growth opportunities
   

Why Work With Us 🏆

We are constantly striving to be the best in the iGaming industry.
Our specialists and managers are the foundation of our success, and we always support their initiatives.

Be part of a winning team that’s shaping the future of iGaming! 🚀