IDR

About Us: At International Development Resources (IDR), we believe that our greatest asset is our people. We're a diverse, passionate, and forward-thinking team that values creativity, collaboration, and continuous learning. When you join IDR, you become part of a global network dedicated to building technology that transforms businesses and makes a real-world impact.

The Opportunity: We are looking for a value-driven Customer Success Manager who thrives in industrial and manufacturing environments. This is not a "plug-and-play" role; you will be a builder, helping to shape CS frameworks while managing a portfolio of Enterprise and Strategic accounts. You will be responsible for ensuring that our product isn't just a tool, but a driver of measurable ROI for our clients.

What You Will Deliver in the First 12 Months:

• Portfolio Ownership: Complete introductory meetings with all assigned accounts within 60 days. By day 90, have documented Success Plans for all Strategic accounts tied to specific business objectives.
• Product Adoption: Assess current usage versus potential. Execute targeted plans to move customers up the "maturity curve," showing demonstrable improvement within the first year.
• Visible ROI: By month 6, ensure every QBR (Quarterly Business Review) includes a clear value narrative that the customer can use internally to justify their investment.
• Strategic Engagement: Expand the coverage and quality of QBRs, embedding a value-driven approach into every interaction.
• Retention & Renewals: Proactively manage renewals to hit GRR (Gross Retention Rate) and logo retention targets. No renewal should be a surprise; at-risk accounts must be flagged early with intervention plans.
• Expansion Pipeline: Identify upsell/cross-sell signals through data and conversations, contributing to NRR (Net Retention Rate) growth by surfacing a defined expansion pipeline.
• Framework Building: Review and improve existing CS frameworks. Document what works and help shape the processes the team will scale on.
• End-to-End Journey: Partner cross-functionally (Sales, Support, Product) to refine the customer journey and ensure seamless engagement at every touchpoint.

Competencies That Matter Most:

• Value & ROI-Driven Mindset: You lead with impact, not just features. You help customers see and articulate the financial and operational impact of their investment.
• Deep Industrial Fluency: You understand maintenance management and the operational realities of manufacturing and mining. This is central to the role.
• Builder Mindset: You are energized by an environment where processes are still being shaped and want to contribute to the "how."
• Proactive Ownership: You anticipate risks and take initiative without being asked.

What We're Looking For (Requirements):

• Experience: 3–6 years in Customer Success, Account Management, or Client Services within a B2B software environment.
• Domain Expertise: Significant experience in manufacturing, industrial, or operational environments is required. You must understand CMMS, asset management, and maintenance operations.
• Retention Track Record: Proven success in managing a portfolio with strong retention and renewal results.
• Language Requirements (Mandatory): Bilingual in French and English (written and verbal). For French, a certificate of DELF (B2) or DALF (C1) is required.
• Technical Skills: Proficiency with Salesforce and/or Microsoft Dynamics CRM.
• Consultative Skills: Ability to lead executive-level QBRs and translate technical capabilities into business value.
• Readiness to work in the office from 15:30 till 23:30 to have an optimal overlap of work hours with Canada based teams. 

Nice to Have:

• Experience navigating a CRM migration or major tooling change.
• Background in scaling a CS function within a growing organization.
   

Why Join Us?

• Stability & Innovation: A role within a stable company that is continuously innovating.
• Growth Opportunities: Defined paths for professional development within the organization.
• Competitive compensation and benefits package

Key Responsibilities

• Strategic Outbound: Identify and target Mid-Market organizations in asset-intensive industries using a multi-channel approach and book meetings that convert into pipeline
• AI-Powered Account Research: Leverage GenAI tools to conduct deep-dive research, summarize complex account hierarchies, and generate hyper-personalized insights that cut through the noise.
• Discovery & Initial Demos: Lead initial discovery calls and deliver compelling "first-look" demos that connect company's value to specific client pain points.
• Creative Prospecting: Use a resourceful mix of video messaging, social selling, and tailored content to engage stakeholders who are traditionally hard to reach.
• Business Challenge Identification: Uncover real operational and maintenance challenges through effective questioning and active listening.
• Market Intelligence & CRM Discipline: Share frontline market feedback, track engagement insights, and maintain accurate, up-to-date CRM records.
• Readiness to work in the office from 15:30 till 23:30 to have an optimal overlap of work hours with Canada based teams. 

Qualifications

• Experience: 2–3 years in B2B SaaS sales.
• Language: Fluency in English is mandatory. Professional proficiency in French is a strong asset.
• Experience using CRM systems (Salesforce preferred) and sales engagement tools
• Mindset: Highly resourceful with a "figure-it-out" attitude. You see a "no" as a puzzle to be solved, not a wall.
• Agility: You thrive in a remote, fast-paced setting where processes evolve quickly as we scale.

We offer

• Medical insurance after the trial period ending
• 24 paid vacation days per year
• 5 paid sick leave days per year

Campaign Operations Associate

We are looking for a Campaign Operations Associate to own the end-to-end execution of performance campaigns across our affiliate network. This role plays a critical part in ensuring campaigns are set up accurately, tracked properly, and optimized for performance and ROI.

You will collaborate closely with affiliate managers, demand partners, and compliance teams to maintain operational excellence and data integrity across our tech stack. This is a great opportunity for someone who wants to grow with the company and take on increasing responsibility over time.

Key Responsibilities

Campaign Setup & Tracking

• Configure, launch, and QA campaigns, offers, and tracking links
• Validate conversion tracking, postbacks, and event mapping
• Maintain consistent naming conventions, taxonomy, and documentation
• Troubleshoot tracking discrepancies and attribution issues

Campaign Execution & Flight Management

• Manage campaign launches, pacing, and daily performance delivery
• Monitor caps, budgets, and routing logic
• Coordinate creative updates and offer changes
• Ensure timelines and SLAs are met

Analytics & Performance Monitoring

• Build and maintain performance dashboards
• Analyze key KPIs (CVR, EPC, approval rate, margin)
• Identify anomalies, trends, and optimization opportunities
• Deliver weekly and ad-hoc performance insights

Quality & Compliance

• Monitor traffic quality signals and fraud indicators
• Collaborate with compliance teams on campaign approvals
• Maintain audit trails and accurate campaign documentation

Platform Experience (Preferred)

• Experience with Everflow (campaign tracking & partner management)
• Experience with LeadProsper (lead routing & monetization)
• Experience with IPQS (risk scoring & validation)
• Familiarity with BI tools such as Looker or Tableau

Qualifications

Required

• 3–5+ years of experience in campaign operations, performance marketing, or ad operations
• Strong understanding of tracking concepts (pixels, postbacks, attribution)
• Experience managing multiple concurrent campaigns
• Advanced Excel / Google Sheets skills

Preferred

• Experience in affiliate marketing or lead generation environments
• Basic SQL or data visualization experience

What We’re Looking For

• Strong analytical mindset and attention to detail
• High level of ownership and operational discipline
• Curiosity to explore data and solve complex problems
• Clear communication and ability to collaborate across teams
• Comfortable working in a fast-paced, test-and-learn environment

We offer:

• Comfortable working place;

• Medical insurance after the trial period ending;

• Team-building activities;

• 24 paid vacation days per year;

• 5 paid sick leave days per year.

RESPONSIBILITIES:

• Execute and manage media campaigns within clients’ parameters, create and maintain buysheets
• Assist in media planning to meet campaign goals and negotiate with media vendors
• Analyze and optimize media campaigns to ensure KPI delivery
• Campaign Liaison to media vendor representatives
• Responsible for sending insertion orders and revisions and responding to vendors’ needs in a timely manner
• Contact media vendors for performance and pacing reports, monitor campaign pacing using 1st and 3rd party data
• Handle creative traffic requests to appropriate internal teams for display, paid social, and paid search
• Billing and reconciliation support

QUALIFICATIONS & SKILLS:

• Bachelor’s degree marketing, business, preferred not required
• Preferred: 1-year digital media planning/buying experience, creating and maintaining media plans and vendor IOs
• Preferred: Ad server knowledge, DoubleClick Campaign Manager preferred, knowledge of creative trafficking process
• High level of efficiency and accuracy
• Strong communication skills, analytic skills, problem solving and trouble shooting skills
• Excellent Microsoft Office skills
• Ability to professionally communicate with, present to, interact with clients
• Ability to multi-task, work successfully with teams, and work under pressure
• Strong attention to detail and time management
• Demonstrates initiative and drives to completion of projects
• Readiness to work from 15:00 till 23:00 in order to have an optimal overlap of work hours with USA based teams.

What we offer:

• Medical insurance after the trial period ending;

• Team-building activities;

• 24 paid vacation days per year;

• 5 paid sick leave days per year.

RESPONSIBILITIES: 

• Set up campaigns and collaborate with Trading Team and Media team Development teams to ensure campaigns are running properly 
• Maintain high volume campaigns and assist with any technical issues 
• Build and Update pixels according to operations and Media teams directions 
• Traffic and Place creative and campaign assets to DSPs, troubleshoot technical issues, where necessary 
• Prepare reports and data in a presentable fashion for Traders and Media Team and all internal staff 
• QA Creative Placement and Troubleshoot all Creative Placements when set up or distributed incorrectly  
• Update publisher specs to run without issue in all adservers 3rd Party (Campaign Manager 360), Hosted the Trade Desk, DV360, Amazon  
• Assist with reporting dashboard creation and report execution 
• Address reporting and billing discrepancies. 
• Readiness to work in the office from 15:00 till 23:00 to have an optimal overlap of work hours with USA based teams. 
   
  QUALIFICATIONS: 
• 1+ years of experience with programmatic media DSPs (ex. Dv360, The Trade Desk, Amazon) trafficking ad tags, troubleshooting technical issues, setting up pixels 
• 1+ years of experience with ad servers such as Campaign Manager 360 uploading campaigns, trafficking ad tags, troubleshooting technical issues, setting up pixels 
• Proficient in English, written and verbal 
• Proficient in all MS Office products 
• Ability to learn and understand technical applications 

WE OFFER:

• Great office location 3 minutes from Pecherska metro station and great office conditions;
• Comfortable working place;
• Medical insurance after the trial period ending;
• Team-building activities;
• 24 paid vacation days per year;
• 5 paid sick leave days per year.

RESPONSIBILITIES:

Initial 6 months training on the Ad Operations Team:

• Set up campaigns in ad server and collaborate with Operations, Account, Media and Development teams, Clients and Publishers to ensure campaigns are running properly
• Maintain high volume campaigns and assist with any technical issues
• Traffic creative and campaign assets to publishers and troubleshoot technical issues, where necessary
• Create pixels and provide client direction for placing on the client’s site or in Google Tag Manager

Final Media Team Responsibilities:

• Create and update ongoing client buysheets and client authorizations for multiple clients on a regular basis
• Construct, issue, and update on an ongoing basis vendor IOs
• Assist with creative trafficking and client reporting dashboards
• Weekly audit client buysheets against vendor IOs to ensure media spend is consistent
• Update monthly actualized vendor spend numbers based on reported data
• Assist in updating monthly flowcharts of planned vs. actualized spend
• Assist with campaign pacing and maintenance as needed

QUALIFICATIONS & SKILLS:

• BA/BS degree marketing, business, preferred not required
• 1 year experience or college internship of relative experience
• High level of efficiency and accuracy
• Strong communication skills, analytic skills, problem solving and trouble shooting skills
• Excellent Microsoft Office skills
• Proactive attitude with a passion for customer service
• Ability to professionally communicate with, present to, interact with clients
• Ability to multi-task, work successfully with teams, and work under pressure
• Strong attention to detail and time management
• Demonstrates initiative and drives to completion of projects
• Readiness to work from 15:00 till 23:00 in order to have an optimal overlap of work hours with USA based teams.

WHAT WE OFFER:

• • Medical insurance after the trial period ending;
• • Team-building activities;
• • 24 paid vacation days per year;
• • 5 paid sick leave days per year.

We are seeking a highly skilled Full-Stack Azure Application Developer / Architect to support the design, development, deployment, and optimization of a modern cloud-based application. This role requires deep technical expertise across the front-end, API/services layer, background processing, database architecture, security, and Azure platform services.

The ideal candidate will be comfortable working across the full stack, with strong experience in React, Node.js, C#/.NET, Azure Functions, Azure SQL, and secure Azure cloud architecture. This person should be able to independently develop and deploy scalable, secure, and performant solutions while collaborating closely with technical and business stakeholders.

 Required Technical Skills:

🎨 Client Layer (Front-End)

• Strong proficiency in React.js (JavaScript, HTML, CSS)
• Experience building SPAs and component‑based architectures
• Familiarity with Node.js for client-side tooling and runtime
• Ability to integrate secure APIs and handle authentication flows
• Experience deploying Node-based front ends in Azure App Service

🖥️ Server Layer (API / Microservices)

• Advanced experience with C# and .NET
• Building and deploying Docker containers
• Running containerized services on Azure Linux
• Strong understanding of RESTful API design, versioning, and performance tuning

⚙️ Batch / Background Processing

• Hands-on experience with Azure Functions
• Ability to write Functions in C# and Node.js
• Understanding of triggers, bindings, durable functions, and event-driven patterns
• Familiarity with scaling behavior and monitoring in Azure Functions

🗄️ Backend / Data Layer

• Strong SQL skills
• Experience with Azure SQL Server
• Database schema design, stored procedures, indexing, and performance optimization
• Understanding of secure connection patterns (managed identities, Key Vault, etc.)

🔐 Security

Client Authentication

• Experience integrating External ID / Microsoft Entra ID
• Understanding of OAuth2 and OpenID Connect flows
• Secure token handling and session management

Application Security

• Familiarity with Azure Application Gateway
• Understanding of WAF rules, routing, and SSL/TLS certificate management
• Experience with secure cloud networking patterns

☁️ Azure Platform Expertise

A strong contractor should be comfortable navigating and configuring:

• Azure App Service
• Azure Container Registry
• Azure Functions
• Azure SQL
• Azure Storage (Blob, Queue, Table)
• Azure Monitor / Application Insights
• Azure Key Vault
• Azure Networking (VNets, subnets, firewalls, private endpoints)

Readiness to work from 15:00 till 23:00 in order to have an optimal overlap of work hours with USA based teams.

We offer:

• Comfortable working place;
• Medical insurance after the trial period ending;
• Team-building activities;
• 24 paid vacation days per year;
• 5 paid sick leave days per year.

This is a keystone hire. As our Senior Backend Engineer, you'll own the data and AI backbone of our ERP platform — the migration paths, ingestion layer, retrieval pipelines, and agentic systems that everything else depends on. Your work directly unblocks the rest of the product roadmap.

You'll design services and APIs that move data between factory floors, enterprise systems, and our AI and analytics workflows. You'll bridge on-prem and cloud, streamline data flows across environments, and keep the system reliable, scalable, and ready for what's next.

The ideal candidate thrives in startup ambiguity, has a track record of shipping new products from zero, and balances speed, usability, and the realities of regulated manufacturing.

What You'll Do

1. Own ERP data migration.

Lead the migration of customer data from legacy ERP and MES systems into our platform — schema mapping, transformation pipelines, validation, and cutover strategy.

2. Build factory connectivity and ingestion.

Design and ship services that ingest and aggregate data from ALS, IIoT devices, and enterprise systems on the shop floor, bridging on-prem and cloud reliably.

3. Build and manage the RAG pipeline.

Architect retrieval-augmented generation infrastructure that grounds our AI features in customer-specific manufacturing, quality, and compliance data.

4. Build AI agent workflows and analytics.

Develop agentic workflows and predictive / statistical analytics services that turn raw operational data into decisions and actions.

5. Implement and maintain MCP servers.

Build and operate Model Context Protocol servers that expose Cinovatech's data and tools to AI agents, with the security, schema discipline, and observability required for production use.

Required Qualifications

• 7+ years building and maintaining backend services or data-intensive web applications in production.
• Agent-driven AI engineering practice — Claude Cowork as your primary tool, with strong hands-on experience using Cursor, Claude Code, Codex, or similar.
• Disciplined about controlling quality, stability, and extensibility in agent-generated work.
• Strong experience with modern backend frameworks — Node.js, C#, or Python.
• Production experience with PostgreSQL — schema design, query optimization, and operating it at scale.
• Disciplined engineering fundamentals — SOLID, DRY, and Domain-Driven Design applied to complex business domains, with CI/CD pipelines, unit tests, and integration tests as part of your normal workflow.
• Hands-on with AWS services — RDS, ECS, SQS, S3, Bedrock, IoT Core.
• Exposure to integrating with AI providers — OpenAI, Bedrock, Claude, or similar.

Preferred Qualifications

• B.S. in Computer Science, Mathematics, Physics, Engineering, or equivalent practical experience.
• Experience in fast-moving startup environments — comfortable with weekly delivery cadence, evolving priorities, and shipping under ambiguity without breaking what matters.
• Experience building enterprise SaaS for complex, data-intensive, or manufacturing domains (ERP, MES, CRM).
• Hands-on with Industrial IoT protocols — MQTT, OPC-UA, Modbus.
• Experience with message-based or streaming systems (Kafka, Google Pub/Sub).
• Exposure to compliance frameworks such as SOC 2, GAMP 5, ISO 13485, or similar.