ElifTech

We are looking for an experienced Senior Account Manager to lead and grow enterprise-level client accounts. In this role, you will act as a strategic partner to key clients, driving long-term collaboration, identifying expansion opportunities, and owning revenue growth within your portfolio.

This position requires strong commercial expertise, strategic thinking, and the ability to build trusted relationships with enterprise stakeholders across multiple levels.
 

Responsibilities:

- Build and maintain long-term, trusted relationships with enterprise clients

- Gain a deep understanding of clients’ business objectives, technology landscape, and growth strategy

- Identify and proactively drive upsell and cross-sell opportunities aligned with client needs

- Propose relevant IT services and solutions that support clients’ strategic and operational goals

- Monitor account health, client satisfaction, and delivery performance

- Resolve escalations and issues in a timely and professional manner

- Conduct regular business reviews to discuss performance, strategic alignment, and new initiatives

- Own revenue targets and drive account growth through structured commercial planning and expansion strategies
 

Requirements:

- 5+ years of experience in Account Management within the IT industry, with a strong focus on enterprise clients

- Proven track record of successfully growing and upselling enterprise accounts

- Excellent communication, negotiation, and stakeholder management skills

- Strong business acumen with the ability to connect IT solutions to client ROI and strategic outcomes

- Experience managing complex, multi-stakeholder relationships across departments and time zones

- Proactive, independent, and comfortable working cross-functionally with delivery, finance, and executive teams

- English level: Advanced

What you’ll get:
- Flat hierarchies and short decision paths, openness to new ideas
- Flexible working schedule
- Reimbursement for professional certification
- Annual paid vacation — 18 working days
- Paid sick leave — 10 working days
- English classes
- IT club card — applicable to the Lviv region
- Sport classes compensation
- Comfortable office locations or remote work.

Hiring Process:

- HR Interview

- Interview with Head of Delivery

- CEO Interview (optional)

We are looking for a Middle Account Manager to build and develop long-term relationships with mid-size and growing client accounts, ensure smooth delivery, and contribute to revenue growth.

This role is ideal for an IT professional who combines strong client orientation, commercial awareness, and the ability to collaborate effectively with cross-functional delivery teams.

Responsibilities:

— Build and maintain strong, long-term relationships with assigned clients
— Develop a deep understanding of clients’ business goals and technology landscape to identify growth and support opportunities
— Identify client needs and support upsell and cross-sell initiatives
— Ensure smooth service delivery in close cooperation with engineering teams
— Monitor account health, client satisfaction, and operational performance
— Proactively identify risks and escalate when necessary
— Conduct regular check-ins and performance sync meetings with clients
— Support commercial discussions and contract renewal processes
— Contribute to revenue growth through account development initiatives

Requirements:

— 3+ years of experience in Account Management or a related role (Project Manager, Business Development Manager, Sales Manager) within the IT industry
— Proven experience managing commercial conversations and supporting upsell initiatives
— Strong communication and relationship-building skills
— Ability to understand client business needs and translate them into clear, actionable requests for delivery teams
— Experience working with cross-functional teams (delivery, finance, recruitment)
— Highly organized, proactive, and capable of managing multiple accounts simultaneously
— Strong problem-solving skills and client-oriented mindset
— English level: Advanced

What you’ll get:

— Flat hierarchies and short decision paths, openness to new ideas
— Flexible working schedule
— Reimbursement for professional certification
— Annual paid vacation — 18 working days
— Paid sick leave — 10 working days
— English classes
— IT club card — applicable to the Lviv region
— Sport classes compensation
— Comfortable office locations or remote work.

 

Hiring Process:

— HR Interview
— Test task
— Interview with AM Team Lead
— Interview with Head of Delivery

Nomi is a Ukrainian fintech product created for small and medium-sized businesses. In 2025, it received funding from Google For Startups.

We help founders, financiers, and accountants see the real picture of finances — without the chaos of Excel, manual reports, and data delays.

Our focus is to simplify management accounting through automation, convenient analytics, and AI.

About the Role
We are looking for a Customer Success Manager who will be the main contact person for our customers and ensure they get the maximum benefit from Nomi's solutions. This role combines account management and sales.

Who we’re looking for:

• 0,5+ years of commercial experience in account management, business development, or sales in B2B products
• Strong communicator with excellent problem-solving and analytical skills.
• Calm decision-maker who stays focused and effective under pressure. 
• Tech-comfortable enthusiast who understands API documentation and can guide clients through it.
• Responsible team player who is ready to take ownership.
• Proactive problem-solver who anticipates client needs and offers solutions before issues arise.
• Sales mindset — ability to lead generation and identify the needs of potential customers.
• Organized and capable of thriving in a fast-paced environment.

• English level: Pre-Intermediate or higher.

   

Bonus points if you:

• Are curious about tech and enjoy digging into product features.

• Are experienced in the FinTech industry and have genuine interest in how it works.

   

What you’ll do:

• Keep clients informed, calm, and confident in our support.
• Hold online meetings with clients upon request.
• Help clients learn new features and improve their results from using the service.
• Build long-term relationships with clients.
• Stay on top of their experience: gather feedback, uncover issues, track satisfaction.
• Collaborate with integration, product, and dev teams to deliver value fast.
• Find and qualify companies that match our ICP.
• Spot upsell/cross-sell opportunities and grow accounts.
• Reduce churn and help ensure retention and renewals.
• Help us make our platform even better based on what you hear from the field.
• Understand client needs and provide the right product solutions.
• Track and report client performance metrics, providing insights that guide decisions both internally and externally.

Your goals as CSM:

• Build strong, trusting relationships with clients.
• Ensure successful onboarding and continued product usage.
• Help clients solve problems before they become blockers.

• Be the voice of the customer inside the company.

   

We offer:

• Full-time, long-term employment in a product company.
• Flexible working hours.
• Opportunity to work with fintech / ERP systems and grow domain expertise.
• Participation in both a mature production product and an actively developing product.
• Collaborative and professional team with direct communication.
• Fully remote work.
• 18 paid vacation days.
• 8 paid sick leave days.
• Sports compensation.
• Tool subscriptions compensation.
• Stable workload and clear product roadmap.
• Transparent hiring process and long-term cooperation.

Ми очікуємо:

• Проактивність та ініціативність — вміння бачити потреби офісу наперед і пропонувати рішення
• Здатність ефективно працювати в умовах багатозадачності
• Відповідальність і уважність до деталей
• Творче мислення та бажання покращувати простір навколо

• Самостійність у прийнятті рішень у межах своєї зони відповідальності

   

Основні обов’язки:

• Забезпечення безперебійної життєдіяльності офісу (оренда, комунальні послуги, вода, кава, канцтовари тощо)
• Взаємодія з підрядниками (доставка, прибирання, ремонтні роботи, мерч, подарунки)
• Контроль порядку, підтримка затишної та комфортної атмосфери
• Удосконалення робочих умов і простору офісу
• Ведення офісного бюджету (хоз.тов, доставки, ремонт)
• Допомога в організації відряджень
• Організація відправок (документи, техніка, подарунки)

• Спільно з HR деп. організація: декорування офісу, тімбілдінги, корпоративні заходи, привітання зі святами та річницями

   

Вимоги:

• Досвід роботи на аналогічній посаді від 6 місяців
• Готовність до фізичної активності (підняти до ~15 кг за потреби)
• Навички роботи з базовими інструментами (викрутка, шуруповерт, перфоратор — повісити картину, зібрати меблі тощо)

• Впевнене користування Google Workspace та Excel

   

Буде плюсом:

• Наявність власного авто — часто виникає потреба щось привезти, закупити, відвезти.

   

Ми пропонуємо:

• 18 днів оплачуваної відпустки;
• 10 оплачуваних лікарняних;
• Компенсацію спорту та навчання;
• Консультацію юриста та психотерапевта;
• Бухгалтерський супровід;
• Гнучкий графік роботи;
• Затишний офіс у Вінниці;

• Дружню команду та можливість розвитку.

   

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