ElifTech

We are looking for a Middle Analyst to join an analytics project for a US-based logistics company. 

Project: A SaaS-based shipping solution enables businesses to connect with carriers and optimize their freight operations.

Allocation:  Long-term / Full Time

Location: Remote
Client location: USA 

Hiring Process:
HR interview
Technical interview / practical skills assessment
Final interview with the client

Tech Stack:

• Power BI
• Data analysis / reporting
• Dashboard building
• Working with operational and business metrics
• SQL will be a plus

Responsibilities:

• Analyze timesheet and project data to generate actionable insights
• Prepare and deliver weekly and monthly reports
• Build and maintain dashboards to track support metrics and performance trends
• Monitor key metrics, identify significant changes, and proactively highlight insights
• Support recurring reporting processes in line with established schedules
• Collaborate closely with clients and internal business teams to ensure data accuracy and relevance

Requirements

• 3–5+ years of experience 
• Strong analytical mindset with the ability to interpret data and draw meaningful insights
• Ability to analyze datasets, identify trends, and detect anomalies
• Experience in building and maintaining recurring reports and dashboards
• Comfortable working with both ad-hoc analysis and ongoing operational reporting
• Proficiency in Power BI for data visualization and reporting

• English level: Upper-intermediate/Advanced

   

  Nice to Have

• Knowledge of SQL

Do you want to start your career as a skilled Account Manager?

Join our IT outsourcing company and learn how to build strong client relationships, understand business needs, and deliver value through effective communication. If you’re excited about working in a dynamic environment and growing into a client-facing role, we’d love to have you on our team!

Take the first step toward a bright future with us!

Requirements:

- Basic understanding of IT services and software development lifecycle (SDLC);
- Understanding of Agile methodologies (Scrum, Kanban) is a plus;
Experience or familiarity with CRM/task-tracking tools (Jira, Trello, etc.);
- Strong communication and interpersonal skills;
- English level: Advanced or Fluent (a must-have);
 

Traffic Light Problem-Solving Approach:

🔴 Red: You can identify critical issues that require immediate escalation.

🟡 Yellow: You recognize situations that need clarification or discussion with the team or client.

🟢 Green: You are able to independently find solutions using available resources (Google, AI tools, documentation).

You are:

- Client-oriented: You understand that your main goal is to build long-term relationships and deliver value to clients.

- Structured: You can follow established processes and keep information organized.

- A strong communicator: You can clearly present ideas, summarize discussions, and avoid misunderstandings.

- Empathetic: You can read the room and understand client needs, expectations, and concerns.

- Financially aware: You have a basic understanding of how project budgets work and why managing expectations is important.

- Adaptable: You can quickly adjust to changing client needs and priorities.

- Quick learner: You absorb new information fast and are eager to grow in a client-facing role.

- Detail-oriented: You pay attention to details and ensure clear and transparent communication with clients and the team.

Will be a plus:

- Experience in customer support, sales, or client-facing roles;
- Experience in IT outsourcing/outstaffing companies;
- Basic knowledge of roles in IT (PM, QA, Dev, BA, etc.);
- Completed courses in Account Management, Sales, or IT-related fields.

Responsibilities:

- Assist in managing client relationships and communication;
- Support senior Account Managers in daily operations;
- Participate in client meetings, demos, and status calls;
- Help manage client expectations and ensure satisfaction;
- Track project progress together with delivery teams;
- Prepare reports, updates, and documentation;
- Identify potential risks or issues and communicate them in time;
- Ensure smooth communication between clients and internal teams.

What you’ll get:

- Flat hierarchies and short decision paths, openness to new ideas;
- Flexible working schedule;
- Reimbursement for professional certification;
- Annual paid vacation — 18 working days;
- Paid sick leave — 10 working days;
- English speaking club;
- IT club card — applicable to the Lviv region;
- Sport classes compensation;
- Comfortable office locations or remote work.

We are looking for a Middle Account Manager to build and develop long-term relationships with mid-size and growing client accounts, ensure smooth delivery, and contribute to revenue growth.

This role is ideal for an IT professional who combines strong client orientation, commercial awareness, and the ability to collaborate effectively with cross-functional delivery teams.

Responsibilities:

— Build and maintain strong, long-term relationships with assigned clients
— Develop a deep understanding of clients’ business goals and technology landscape to identify growth and support opportunities
— Identify client needs and support upsell and cross-sell initiatives
— Ensure smooth service delivery in close cooperation with engineering teams
— Monitor account health, client satisfaction, and operational performance
— Proactively identify risks and escalate when necessary
— Conduct regular check-ins and performance sync meetings with clients
— Support commercial discussions and contract renewal processes
— Contribute to revenue growth through account development initiatives

Requirements:

— 3+ years of experience in Account Management or a related role (Project Manager, Business Development Manager, Sales Manager) within the IT industry
— Proven experience managing commercial conversations and supporting upsell initiatives
— Strong communication and relationship-building skills
— Ability to understand client business needs and translate them into clear, actionable requests for delivery teams
— Experience working with cross-functional teams (delivery, finance, recruitment)
— Highly organized, proactive, and capable of managing multiple accounts simultaneously
— Strong problem-solving skills and client-oriented mindset
— English level: Advanced

What you’ll get:

— Flat hierarchies and short decision paths, openness to new ideas
— Flexible working schedule
— Reimbursement for professional certification
— Annual paid vacation — 18 working days
— Paid sick leave — 10 working days
— English classes
— IT club card — applicable to the Lviv region
— Sport classes compensation
— Comfortable office locations or remote work.

 

Hiring Process:

— HR Interview
— Test task
— Interview with AM Team Lead
— Interview with Head of Delivery

We are looking for an experienced Senior Account Manager to lead and grow enterprise-level client accounts. In this role, you will act as a strategic partner to key clients, driving long-term collaboration, identifying expansion opportunities, and owning revenue growth within your portfolio.

This position requires strong commercial expertise, strategic thinking, and the ability to build trusted relationships with enterprise stakeholders across multiple levels.
 

Responsibilities:

- Build and maintain long-term, trusted relationships with enterprise clients

- Gain a deep understanding of clients’ business objectives, technology landscape, and growth strategy

- Identify and proactively drive upsell and cross-sell opportunities aligned with client needs

- Propose relevant IT services and solutions that support clients’ strategic and operational goals

- Monitor account health, client satisfaction, and delivery performance

- Resolve escalations and issues in a timely and professional manner

- Conduct regular business reviews to discuss performance, strategic alignment, and new initiatives

- Own revenue targets and drive account growth through structured commercial planning and expansion strategies
 

Requirements:

- 5+ years of experience in Account Management within the IT industry, with a strong focus on enterprise clients

- Proven track record of successfully growing and upselling enterprise accounts

- Excellent communication, negotiation, and stakeholder management skills

- Strong business acumen with the ability to connect IT solutions to client ROI and strategic outcomes

- Experience managing complex, multi-stakeholder relationships across departments and time zones

- Proactive, independent, and comfortable working cross-functionally with delivery, finance, and executive teams

- English level: Advanced

What you’ll get:
- Flat hierarchies and short decision paths, openness to new ideas
- Flexible working schedule
- Reimbursement for professional certification
- Annual paid vacation — 18 working days
- Paid sick leave — 10 working days
- English classes
- IT club card — applicable to the Lviv region
- Sport classes compensation
- Comfortable office locations or remote work.

Hiring Process:

- HR Interview

- Interview with Head of Delivery

- CEO Interview (optional)

Do you want to start your career as a skilled Project Manager?

Join our IT outsourcing company and learn how to manage projects and build great relationships with clients. If you’re excited about making a difference in a lively environment, we’d love to have you on our team! Take the first step toward a bright future with us!

Requirements:

• Theoretical knowledge, understanding of project management processes and tools, as well as the SDLC and methodologies (Agile: Scrum, Kanban; Waterfall еtc);
• Knowledge of different task-tracking systems such as Jirra or Trello;
• Knowledge of Project Documentation:  Basic understanding of important project documents like WBS, Burndown Chart, Project Charter, Communication Plan, Timeline, and Roadmap. 

• English level: Advanced or Fluent (a must-have);

   

• Traffic Light Problem-Solving Approach:

🔴Red: You can clearly identify critical red flags that require immediate escalation for resolution.

🟡Yellow: These are tasks or issues that need your attention and should be flagged for further review or discussion.

🟢Green: You can solve problems on your own by researching online (e.g., Googling, using AI tools) or looking up relevant guides and documentation. 

You are structural: As we have determined processes for each project, we are looking for someone who can follow the guidelines. 

• Good Presentation Skills: Having good presentation skills means being able to summarize information clearly, highlight key issues, and confidently propose solutions to both your team and management.
• Coffee and face detection. You are skilled at reading faces—one look at your client or colleague, and you can instantly tell if they've had their morning coffee.
• Finances. Basic understanding of how finance works in projects. As a Trainee Project Manager, it's important to understand that going over budget can put the success of a project at risk. Your role is to monitor costs and prevent overspending. 
• Adaptability to Change: You can easily adjust when priorities change or problems come up. For example, if a client request changes suddenly, you can quickly reorganize your tasks to meet the new requirements and keep things moving forward.
• Quick Learner – Absorbing new information like a sponge (Bob) and skills efficiently, even in high-pressure situations.

• Miscommunication is something you never heard about because you deep dive into every nitty-gritty detail that is discussed with a client or a team. You tell others info without double sense.

   

✅ Will be a plus:

• Project management experience in an any IT product, outstaffing, outsourcing company;
• Knowledge in other areas of the IT field (such as Account Manager, Project Manager, Business Development Manager, Quality Assurance, Software Developer, Business Analyst, Product Owner) is not mandatory but can be beneficial for better collaboration and understanding within the team.

• Сompletion of various courses (such as: Project Management, QA, Software Engineering etc). 

   

🔥 Responsibilities:

• Manage several teams on short- and long-term projects.
• Participate in team members' formal assessments.
• Manage client expectations.
• Manage budgets, scope, schedule, quality, and estimation of the projects.
• Take part in demos and status meetings with clients and developers.
• Prepare reports and documentation about the projects.

• Represent the company in front of customers, departments, and other parties as required. 

   

🎁 What you’ll get:

• Flat hierarchies and short decision paths, openness to new ideas.
• Flexible working schedule.
• Reimbursement for professional certification.
• Annual paid vacation — 18 working days.
• Paid sick leave — 10 working days.
• English classes.
• IT club card — applicable to the Lviv region.
• Sport classes compensation.
• Comfortable office locations or remote work.