ElifTech

We are looking for an Account Manager to build and develop long-term relationships with mid-size and growing client accounts and contribute to revenue growth.

Responsibilities:

• Build and maintain strong, long-term relationships with assigned clients.
• Identify client needs and support upsell and cross-sell initiatives.
• Ensure smooth service delivery in close cooperation with engineering teams.
• Monitor account health, client satisfaction, and operational performance.
• Proactively identify risks and escalate them when necessary.
• Conduct regular check-ins and performance review meetings with clients.
• Support commercial discussions and contract renewal processes.
• Contribute to revenue growth through account development initiatives.
• Identify client needs and support upsell and cross-sell initiatives.

Requirements:

• 2+ years of experience in Account Management IT industry (preferrably outsource).
• Proven experience in managing commercial conversations and supporting upsell initiatives.
• Strong communication and relationship-building skills.
• Ability to understand client business needs and translate them into clear, actionable requests for delivery teams.
• Experience working with cross-functional teams (delivery, finance, recruitment).
• Strong problem-solving skills and a client-oriented mindset.
• English level: Upper-Intermediate or higher.
  
  What you’ll get:
• Flat hierarchies and short decision paths, openness to new ideas.
• Flexible working schedule.
• Reimbursement for professional certification.
• Annual paid vacation — 18 working days.
• Paid sick leave — 10 working days.
• English classes.
• IT club card — applicable to the Lviv region.
• Sport classes compensation.
• Comfortable office locations or remote work.
   

Hiring Process:

• HR Interview
• Test task
• Interview with AM Team Lead
• Interview with Head of Delivery

Requirements:
— 1+ years of hands-on experience in IT outsourcing marketing 

— Proven exposure to marketing for international markets (US / EU).

— Experience managing LinkedIn activities and creating engaging content for a B2B audience.

— Solid research skills with the ability to analyze target industries, companies, and ideal customer profiles (ICPs).

— Hands-on ability to create various content assets: LinkedIn posts, blog articles, case studies, one-pagers, and sales presentations.

— Basic experience with email marketing campaigns or newsletter setups (or ability to pick it up immediately).

— Ability to collaborate effectively with Sales / Business Development to understand their collateral and lead gen needs.

— Proactive mindset with a high degree of self-organization, being able to take tasks from brief to completion.

Nice to Have:

— Practical experience with AI content and research tools.

— Basic knowledge of SEO principles, WordPress/Webflow updates, or Google Analytics.

— Hands-on experience with email automation or CRM tools.

Role Responsibilities:

— Plan and run marketing activities based on company and sales goals.
— Research target markets, industries, companies and potential customers.
— Create and manage content for LinkedIn and other relevant channels.
— Prepare case studies, success stories, presentations, one-pagers and other materials for Sales.
— Support LinkedIn and outbound campaigns with content, research and ideas.
— Manage and update website content and landing pages.
— Test new channels, content formats and marketing ideas.

Hiring Stages: HR Interview, Technical Interview