Diya

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Responsibilities:

• Support and management of the corporate customer communication platform:
  • Set up dedicated email accounts for customers.
  • Automation rules configuration.
  • Reports configuration and delivery.
  • Monitoring and prioritization of new tickets
  • Processing tasks according to established/documented procedures
  • Collecting information for escalation to the senior team
• Support and management of the internal transportation management systems:
  • Account management.
  • Provide management of access roles and permissions.
  • User support.

Qualifications:

• English B2+ (Upper-Intermediate).
• Solid knowledge of business and task management platforms (e.g., Jira, Zendesk, ClickUp) will be an advantage, as well as experience as a user or support representative.
• Basic understanding of CRM system structures.
• Proficiency in office applications (Word, Excel, Google Docs) will be an advantage.
• Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).
• Readiness for different time shifts: 14:00–22:00, 15:00–23:00, 16:00–00:00, 17:00–01:00 (Saturday and Sunday are off).

What we offer: 

• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Access to professional psychological consultations to support your well-being.
• We provide a corporate English tutor to help you level up your communication skills for international projects.
• Training and useful experience.
• Real career opportunities, paid training.

Founded in 2015 in Ukraine, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.

We are looking for a skilled Cloud Database Engineer to join our team on a long-term project for our client — a major logistics company. You will take full operational ownership of the cloud database estate, ensuring its high availability, performance.

Key Responsibilities

• Proactive Estate Ownership. Inventory the database estate, establish health baselines and scheduled telemetry checks to detect performance degradation, anomalies, and resource exhaustion before they impact operations.
• Performance Engineering. Diagnose complex performance issues using Query Store, DMVs, execution plans, and wait analysis, specifically optimizing for high-throughput, write-heavy workloads with evidence-based index and statistics management.
• Reliability, Replication, and Incident Response. Own the operational reliability of data movement and replication, act as the primary responder for database-related P1 and P2 incidents, conduct root-cause analysis, and drive preventive actions.
• Engineering Discipline. Manage database resources, configurations, and least-privileged access through Terraform and CI/CD pipelines while maintaining clear, actionable operational runbooks.

Required Experience and Skills

• 7+ years of production SQL Server experience, including at least 3 years operating Azure SQL PaaS.
• Demonstrated ownership of a substantial Azure SQL estate, rather than just executing isolated tasks within a larger team.
• Deep capability across Query Store, DMVs, execution plans, statistics, indexing strategy, and wait analysis.
• Hands-on production experience with Hyperscale, including replicas, scaling, backup/restore behavior, and troubleshooting.
• Strong T-SQL skills with the ability to write scheduled diagnostic queries and automation.
• Experience troubleshooting replication and data movement under live production load.
• Experience managing database resources and configurations through code, with Terraform strongly preferred.
• Proven track record of leading incidents through diagnosis, root cause identification, and measurable prevention.

• Clear written English for runbooks, incident updates, Jira tickets, and technical recommendations.

   

Preferred Experience

• Datadog Database Monitoring
• Azure Monitor and Log Analytics
• Microsoft Entra authentication for Azure SQL, including managed identities
• Migration from SQL Managed Instance to Azure SQL PaaS
• High-transaction logistics or similarly time-sensitive operational environments
• DP-300: Microsoft Azure Database Administrator Associate or equivalent demonstrated expertise

What we offer

• Operating hours — 3 PM — 11 PM
• Paid vacation and sick leave
• Healthcare insurance and gym
• Psychological support services
• Paid additional certificates and professional training when needed
• Career opportunities and professional growth