Diya

Diya is experiencing sustainable growth and we are currently looking for new team members to join our technician team. This job opening has arisen due to the rapid promotions of our existing specialists.

If you are enthusiastic about technical things and possess theoretical and hands-on skills, even if you do not have any prior work experience, we encourage you to send us your resume. We require that you have a strong desire to work in this field, and communication and written English skills at least at the B1 level.

We are a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for a Technical Support Engineer for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us.

The position is for our first level of support working directly with end-users to resolve technology issues remotely for our nationwide client base. An engineer will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service. There is a paid trial period of 3 months for this position.

Responsibilities for Technical Support include but are not limited to the following:

Provide expert remote desktop support and basic server administration with a focus on:

• Client satisfaction.
• Service delivery quality.
• Technical excellence.

Qualifications:

• Experience with Windows operating systems and office applications.
• Excellent troubleshooting skills.
• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Readiness to different time shifts (our operations are 24/7).
• Detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English (both spoken and written).
• Experience with the Microsoft 365 platform would be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.

Job Responsibilities:

• Сommunication with clients via chats, e-mail, and calls
• Respond to customer queries promptly and accurately (24/7 service).
• Follow up with customers to ensure prompt issue resolution.

• Collect and analyse customer feedback to assess satisfaction.

   

Requirements:

• Proficiency in English.
• Experience in customer service will be considered a plus.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Ability to multitask.
• Commitment to customer satisfaction.
• Effective time management.

• Willingness to learn.

   

What we offer:

• Comfortable work environment, remote work.
• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses worldwide. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are expanding our team and need a Level 2 Engineer who is versatile and passionate about technology to assist in supporting our clients' cloud infrastructure and IT operations. The candidate is expected to provide repeatable solutions, thought leadership, and delivery excellence for our set of core solutions.

Responsibilities:

• Set up and maintain various services and support tools, primarily Microsoft 365/Azure.
• Proactively ensure the highest levels of systems and infrastructure availability for our clients.
• Write and maintain custom scripts to increase system efficiency and reduce human intervention time on tasks.
• Providing operational support, including procedural documentation and relevant reports.

Requirements:

Deep knowledge of operating systems:

• Practical experience in administering Microsoft 365 (admin centre, Exchange, Azure, Intune, licensing).
• Practical experience in administering Windows Server (including the latest versions).
• Understanding of the architecture and specifics of each operating system.
• Experience with command-line interfaces and graphical user interfaces of OS.

Troubleshooting and support skills:

• Experience in solving complex problems in Windows environment.
• Ability to analyze event logs and other tools to diagnose issues.

Security and access management:

• Understanding of principles and methods of security in Windows environment.
• Experience with authentication and authorization mechanisms (Active Directory, LDAP, AAD).

Automation and scripting:

• Ability to write PowerShell scripts to automate tasks in the Windows environment.

Communication skills and teamwork:

• Good communication skills for working with clients and colleagues.
• Ability to effectively document processes and solutions.

Education and certifications:

• Higher education in the field of information technology or a related area.
• Certifications from vendors confirming knowledge and skills in Windows and Linux administration (e.g., Microsoft Certified: Azure Administrator Associate, Red Hat Certified Engineer) will be a big advantage.

Qualifications:

• A minimum of 1 year experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems.
• Experience with Microsoft 365 and Azure platforms.
• Strong knowledge of administration and configuration of Windows servers and basic services AD, GPO, DNS, ADFS, etc.
• Knowledge of ticketing systems, monitoring, managed antivirus, and backup solutions.
• Demonstrated ability to generate and maintain technical documentation.
• Solid knowledge of PowerShell Scripting and command-line management.
• Microsoft 365 Certification is a plus.
• A minimum Intermediate English language level is required.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is going through a period of steady growth and we are currently looking for a new team member to join our technical team.  

If you are passionate about technical things and have both theoretical and practical skills, and are looking for further development, we encourage you to send us your CV. This position will not be limited to technical tasks. It also involves a lot of communication in English. That is why we expect the candidate to have an appropriate level of English. 

We are a successful Ukrainian IT company that provides a full range of IT solutions for small and medium-sized businesses around the world. Our company has extensive professional experience in providing remote technical support services to companies from various industries, helping them to provide excellent customer experience. 

Diya is currently looking for a Technical Writer for a full-time position, who is tech-savvy with excellent English skills to join us. 

The position is intended for a specialist who already has a technical background and wants to develop not only as a technical writer, but also in the direction of Business Analysis.  

Responsibilities for Technical Writer include but are not limited to the following: 

• Create, edit, and maintain clear, concise, and accurate technical documentation. 
• Translate complex technical information into easy-to-understand content for a variety of audiences. 
• Collaborate with engineers to gather information and ensure documentation is complete and accurate. 
• Update existing documentation to align with new product features or changes. 

Qualifications: 

• 2+ years of experience as a Technical Writer 
• Excellent written English skills (grammar, spelling, clarity, and style). 
• Experience working with technical teams  
• Ability to work independently and manage time effectively  
• Attention to details and a commitment to delivering high-quality work. 
• Ability to structure information and build information architecture for large sections or individual documents. 

What we offer: 

Comfortable work environment, remote work. 

Competitive salary. 

Paid vacation and sick leave. 

Healthcare insurance and gym. 

Training and useful experience. 

Work in a young and friendly team. 

Career opportunities and professional growth. 

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in virtual crew gives us flexibility to provide better solutions and exceed our customers' expectations.

We are looking for a Dedicated IT Security Expert for one of our clients — the leader in North American logistics.

Job Responsibilities:

• Analyze logs received from multiple monitoring sources and identify potential security incidents.
• Review the alerts received from multiple monitoring sources to identify vulnerable points.
• Design and implement PowerShell scripts for monitoring data automation.
• Improvement of detection, monitoring and incident response tools.
• Proactive hunting for new threats and attackers.
• Generate regular security reports.
• Documentation on all the mentioned points (instructions, workflow and process descriptions, etc.).

Requirements:

• Profound networks knowledge.
• MS365/Azure AD knowledge.
• MS365 Security and Compliance hands-on experience.
• Azure conditional policies experience.
• Understanding of various authentication and authorization methods.
• PowerShell scripting knowledge.
• Antivirus and Firewall logic knowledge.
• Fortinet platform and experience would be an advantage.
• Experience with Splunk data platform.
• IT Systems administration experience.
• English level — Intermediate or higher.
• Desire for long-term cooperation.

What we offer:

• Comfortable work environment, remote work.
• Fixed work schedule (Mon-Fri, 3 p.m. — 11 p.m.).
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

Diya is currently seeking to hire Technical Support Dispatcher for a full-time position at our Zhytomyr office or remotely.

Responsibilities

• Improving customer service and satisfaction.
• Providing quick responses to users.
• Efficient turnaround of customer requests.
• Assigning tasks and tickets to Technical Support Engineers.
• Any additional or alternative duties that are reasonably consistent with the position as required.

Qualifications

• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Сlient-focused, detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English (both spoken and written).

What we offer

• Comfortable work environment, remote work.
• Fixed work schedule (Mon-Fri, 3 p.m. — 11 p.m.).
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.