Diya

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

Diya is currently looking for a Technical Support Team Leader (L1) to join our team. This is a full-time position available at our Zhytomyr office or remotely. We are seeking a tech-savvy individual with excellent troubleshooting skills who is ready to take the next step in their career.

The L1 Team Leader organizes and coordinates the team to ensure maximum delivery quality and high levels of customer satisfaction.

Ready to grow with us? If you have experience as an L1 Technical Specialist and feel ready to transition into leadership, this position is the perfect fit for you. We are looking for a candidate with a solid technical background who is eager to take on the Team Lead role and continue their professional development. Even if you don’t have extensive leadership experience yet, we are primarily looking for potential and the right mindset, we would be happy to talk to you!

Team management responsibilities:

• Tasks distribution, priorities determination, as well as monitoring and evaluation of the task’s implementation
• Documentation works, including operational documents, instructions, standard operations procedures, and reports for the Executive Board, Operations Manager and Customers
• Delivery operations monitoring and ensuring the delivery quality
• Communications within the delivery
• Verbal meetings with clients
• General L1 team management, tasks progress tracking and development of technical expertise of the team
• Distribution tasks according to the workload and technical skills of the team
• Regular status meetings with the team
• Knowledge sharing within the team
• Hands-on help for the team with tasks during peak workload hours
• Maintaining a healthy relationship in the team
• Conflict management inside the team
• Team education, mentoring and other team activities
• Adaptation of new team members
• Daily checks of the time tracked and its accuracy
• Participation in the regular performance evaluations of the team

Engineering responsibilities:

• Act as the primary technical escalation point within L1
• Troubleshoot and resolve complex or non-standard L1 issues
• Perform advanced technical triage before escalation to L2/L3
• Ensure proper diagnostics, logs, and troubleshooting steps are completed
• Maintain and improve technical runbooks, SOPs, and knowledge base
• Reduce unnecessary escalations through coaching and technical guidance
• Participate in major incident bridges and provide L1 technical coordination
• Conduct preliminary root cause analysis for recurring issues.
• Define and enforce technical troubleshooting and documentation standards.

Requirements:

• English: upper-intermediate (B2)
• A minimum of 2 years experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems
• Experience with Microsoft 365 and Azure platforms
• Knowledge of ticketing systems, monitoring, managed antivirus, and backup solutions
• Demonstrated ability to generate and maintain technical documentation

Will be a plus:

• Strong knowledge of administration and configuration of Windows servers and basic services AD, GPO, DNS, ADFS, etc.
• Knowledge of managed antivirus and backup solutions.
• Solid knowledge of PowerShell Scripting and command-line management
• Experience in managing a team
• Microsoft 365 Certification

What we offer:

• Comfortable work environment, remote work
• Competitive salary
• Paid vacation and sick leave
• Healthcare insurance and gym
• Training and useful experience
• Work in a young and friendly team
• Career opportunities and professional growth

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

As an Driver support & Acquisition Specialist, you will be responsible for executing driver acquisition and recruitment strategies, ensuring a steady pipeline of qualified drivers while optimizing recruitment efficiency. This role plays a key role in lead generation, candidate evaluation, and onboarding coordination, supporting the overall growth and operational readiness of driver supply. The Driver Growth & Acquisition Specialist focuses on hands-on execution, ensuring high-quality lead sourcing, recruitment funnel management, and smooth driver onboarding handovers. This role requires strong coordination skills, data accuracy, and an ability to manage recruitment workflows efficiently, ensuring cost-effective driver growth.

Responsibilities

Lead Generation & Sourcing

• Execute lead generation campaigns via online platforms, referrals, partnerships, and paid ads.
• Screen and qualify incoming driver applications.
• Monitor lead performance metrics to ensure cost-effectiveness.
• Collaborate with Marketing & BI to optimize targeting strategies.
• Maintain accurate lead tracking databases.

Driver Recruitment & Selection

• Manage application screening, vetting, and interview scheduling.
• Conduct candidate assessments and verify qualifications.
• Assist with background checks and compliance processes.
• Guide candidates through activation steps and handover to onboarding.

Requirements

• 1−3 years of experience in recruitment, talent acquisition, sales, or operations—ideally in mobility, logistics, or gig-economy sectors.
• Proven experience in managing high-volume recruitment.
• Strong understanding of lead generation and digital sourcing.
• Familiarity with CRM, ATS, and recruitment automation tools.
• Data-oriented mindset; able to track and analyze KPIs.
• English — Upper-Intermediate

What we offer:

• Comfortable work environment, remote work.
• Flexible shift-based schedule: 5 working days per week with 8-hour shifts (plus a lunch break). Shifts are rotating and scheduled between 10:00 AM and 10:00 PM. Days off are provided on a rolling basis and may fall on weekdays or weekends.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Psychological support as needed.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses worldwide. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are expanding our team and need a Level 2 Engineer who is versatile and passionate about technology to assist in supporting our clients’ cloud infrastructure and IT operations. The candidate is expected to provide repeatable solutions, thought leadership, and delivery excellence for our set of core solutions.

Responsibilities:

• Set up and maintain various services and support tools, primarily Microsoft 365/Azure.
• Proactively ensure the highest levels of systems and infrastructure availability for our clients.
• Write and maintain custom scripts to increase system efficiency and reduce human intervention time on tasks.
• Providing operational support, including procedural documentation and relevant reports.
• Support and administer Azure SQL databases.
• Work with API services.

Requirements:

• Deep knowledge of operating systems:
  • Practical experience in administering Azure, Microsoft 365 and Windows Server.
  • Understanding of the architecture and specifics of each operating system, including deep knowledge of Linux.
  • Experience with command-line interfaces and graphical user interfaces of OS.
• Troubleshooting and support skills:
  • Experience in solving complex problems in Windows environment.
  • Ability to analyze event logs and other tools to diagnose issues.
• Security and access management:
  • Understanding of principles and methods of security in Windows environment.
  • Experience with authentication and authorization mechanisms.
• Automation and scripting:
  • Ability to write PowerShell scripts.
• Communication skills and teamwork:
  • Good communication skills for working with clients and colleagues.
  • Ability to effectively document processes and solutions.
• Education and certifications:
  • Higher education in the field of information technology or a related area.
  • Certifications from vendors confirming knowledge and skills in Windows and Linux administration (e.g., Microsoft Certified: Azure Administrator Associate).

Qualifications:

• Knowledge of Azure SQL databases.
• Experience working with API services.
• A minimum of 5 year experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems.
• Experience with Microsoft 365 and Azure platforms.
• Strong knowledge of administration and configuration of Windows servers and basic services (AD, GPO, DNS, ADFS, etc.).
• Knowledge of ticketing systems, monitoring, managed antivirus, and backup solutions.
• Demonstrated ability to generate and maintain technical documentation.
• Solid knowledge of PowerShell scripting and command-line management.
• Microsoft 365 Certification is a plus.
• A minimum Intermediate English language level is required.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are looking for a proactive and detail-oriented Customer Success & Sales Support Specialist to support customer communications and manage the flow of leads, inquiries, and support requests across multiple online channels. The role combines professional client interaction, coordination of incoming messages, and accurate CRM data administration.

This position requires strong communication skills, responsibility, and the ability to react quickly and professionally to different types of customer requests.

Responsibilities:

1) Customer Communications & Support (English)

• Respond to live chat messages on the website
• Handle inquiries coming via email, contact forms, or social media
• Provide clear, polite, professional responses in English
• Log all interactions into the CRM system
• Forward inquiries to internal specialists when needed and ensure proper follow-up
• Keep full records of communication history
• Report recurring customer questions and suggestions for service improvements

2) Product-Related Customer Interaction (Ukrainian)

• Respond to customer questions about product types, ordering, delivery options, pricing, etc.
• Manage requests arriving through website, social pages, and messaging platforms
• Ensure customer messaging aligns with brand voice and tone
• Coordinate with internal teams on order processing or special requests
• Prepare brief summaries of requests for product, sales, or logistics teams

3) Lead & CRM Pipeline Adminastration

• Maintain an up-to-date list of all incoming prospects and inquiries
• Track the status of leads, opportunities, offers, and next steps in the CRM
• Ensure all customer data, notes, and follow-ups are properly reflected in the system
• Remind internal stakeholders of pending actions or deadlines
• Prepare weekly pipeline summaries showing lead volume, status changes, and progress
• Support with introductory messages, proposal drafts, and meeting scheduling when needed

What we offer:

• Comfortable work environment, remote work.
• Ongoing operations: according to European business hours
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses worldwide. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are expanding our team and need a Level 2 Engineer who is versatile and passionate about technology to assist in supporting our clients’ cloud infrastructure and IT operations. The candidate is expected to provide repeatable solutions, thought leadership, and delivery excellence for our set of core solutions.

Responsibilities:

• Set up and maintain various services and support tools, primarily Microsoft 365/Azure.
• Proactively ensure the highest levels of systems and infrastructure availability for our clients.
• Write and maintain custom scripts to increase system efficiency and reduce human intervention time on tasks.
• Providing operational support, including procedural documentation and relevant reports.

Qualifications

• Proven experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems.
• Experience with Microsoft 365 and Azure platforms.
• Strong knowledge of administration and configuration of Windows servers and basic services AD, GPO, DNS, ADFS, etc.
• Knowledge of ticketing systems, monitoring, managed antivirus, and backup solutions.
• Demonstrated ability to generate and maintain technical documentation.
• Solid knowledge of PowerShell Scripting and command-line management.
• A minimum Intermediate English language level is required.

Will be a plus:

• Microsoft 365 Certification is a plus.
• Experience working with API services.
• Good knowledge of Python and .NET.

Requirements:

Deep knowledge of operating systems:

• Practical experience in administering Microsoft 365 (admin centre, Exchange, Azure, Intune, licensing).
• Practical experience in administering Windows Server (including the latest versions).
• Understanding of the architecture and specifics of each operating system.
• Experience with command-line interfaces and graphical user interfaces of OS.

Troubleshooting and support skills:

• Experience in solving complex problems in Windows environment.
• Ability to analyze event logs and other tools to diagnose issues.

Security and access management:

• Understanding of principles and methods of security in Windows environment.
• Experience with authentication and authorization mechanisms (Active Directory, LDAP, AAD).

Automation and scripting:

• Ability to write PowerShell scripts to automate tasks in the Windows environment.

Communication skills and teamwork:

• Good communication skills for working with clients and colleagues.
• Ability to effectively document processes and solutions.

Education and certifications:

• Higher education in the field of information technology or a related area.
• Certifications from vendors confirming knowledge and skills in Windows and Linux administration (e.g., Microsoft Certified: Azure Administrator Associate, Red Hat Certified Engineer) will be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.

Job Responsibilities:

• Сommunication with clients via chats, e-mail, and calls
• Respond to customer queries promptly and accurately (24/7 service).
• Follow up with customers to ensure prompt issue resolution.

• Collect and analyse customer feedback to assess satisfaction.

   

Requirements:

• Proficiency in English.
• Experience in customer service will be considered a plus.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Ability to multitask.
• Commitment to customer satisfaction.
• Effective time management.

• Willingness to learn.

   

What we offer:

• Comfortable work environment, remote work.
• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.