Diya

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

Now we are looking for a Business Cloud Database Engineer with extensive experience working with Azure SQL databases.

This engineer will be responsible for the operational readiness, performance, and reliability of this system complex and will be able to manage the response to database incidents as part of logistics operations that run 24 hours a day, seven days a week.

Responsibilities

Operate and Protect the Estate

• Monitor availability, performance, and capacity across all Azure SQL databases using Datadog and native Azure tooling
• Own routine maintenance: statistics, index management, job health, backup verification, and restore testing
• Right-size compute and storage, and flag cost optimization opportunities
• Maintain database auditing for permission, principal, and schema changes, sent to Datadog
• Data Movement and Replication
• Own operational reliability of replication and data movement into and between Azure SQL databases
• Detect and resolve replication lag, failures, and blocking before they become business-impacting
• Take priority direction from Data Platform and Governance on data movement needs Support the migration of remaining SQL Managed Instance workloads to PaaS

Incident Response

• Act as primary responder for database-related Pl and P2 incidents
• Diagnose and resolve blocking, runaway queries, stale statistics, and resource exhaustion
• Maintain database runbooks so any on-call engineer can execute first response
• Contribute to post-incident reviews with clear root cause and preventive actions

Support Development Teams

• Tune inefficient queries using Query Store, DMVs, and execution plan analysis
• Advise on schema design, indexing, and data access patterns for new services
• Establish standard schema deployment patterns for CI/CD
• Provision least-privilege database access through infrastructure-as-code and group-based models, with consistent parity across dev, test, and prod

Qualifications

• 5+ years of hands-on SQL Server and Azure SQL experience in production environments
• Deep performance tuning: Query Store, DMVs, execution plans, indexing strategy, statistics, and wait analysis
• Azure SQL Hyperscale and SQL Managed Instance operations, including replicas, scaling, and backup and restore
• Experience with data replication and data movement troubleshooting
• Strong T -SQL
• Infrastructure-as-code for database resources and access (Terraform preferred) Experience participating in on-call rotations for production systems
• Clear written English for runbooks, incident updates, and Jira tickets

Nice to have:

• Datadog Database Monitoring
• Azure Monitor and Log Analytics
• Microsoft Entra authentication for Azure SQL, including managed identities
• Experience migrating workloads from SQL Managed Instance to Azure SQL PaaS
• Logistics or high-transaction operational environments

What we offer

• Comfortable work environment, remote work
• Operating hours — 3 PM — 11 PM
• Competitive salary
• Paid vacation and sick leave
• Healthcare insurance and gym
• Training and valuable experience
• Work in a young and friendly team
• Career opportunities and professional growth

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth. 

We are looking for a enthusiastic Junior Customer Support Specialist — no prior commercial experience is required! If you are eager to start your career in IT and looking for a company that will guide, mentor, and invest in your growth from day one, this role is for you. 

Job Responsibilities: 

• Communication with clients via chats, e-mail, and calls; 
• Respond to customer queries promptly and accurately (24/7 service); 
• Follow up with customers to ensure prompt issue resolution; 
• Collect and analyze customer feedback to assess satisfaction. 

Requirements: 

• Good English communication skills (both written and spoken); 
• A strong passion for starting a career in IT and a genuine eagerness to learn fast; 
• Basic computer skills and quick adaptability to new tools; 
• Ability to stay calm and find solutions in different situations; 
• Good time management and teamwork skills. 

What we offer: 

• Comfortable work environment, remote work; 
• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule — a shift schedule created on a monthly basis, which may include morning, evening, and night shifts; 
• Paid vacation and sick leave; 
• Payment for psychologist services; 
• Healthcare insurance and gym; 
• Comprehensive Onboarding & Mentorship — We don't just throw you into the deep end; our experienced team will guide you through structured training and support your smooth transition into the IT industry. 
• Clear Career Pathways — We believe in growing our talent internally. This role is a stepping stone with real opportunities to evolve into senior support roles, tech operations, or other areas within the company as you develop your skills. 
• Learning & Development Opportunities — We actively support your professional growth and invest in your development by covering the costs of additional training, courses, and educational programs; 
• Work in a young and friendly team. 

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Responsibilities:

• Support and management of the corporate customer communication platform:
  • Set up dedicated email accounts for customers.
  • Automation rules configuration.
  • Reports configuration and delivery.
  • Monitoring and prioritization of new tickets
  • Processing tasks according to established/documented procedures
  • Collecting information for escalation to the senior team
• Support and management of the internal transportation management systems:
  • Account management.
  • Provide management of access roles and permissions.
  • User support.

Qualifications:

• English B2+ (Upper-Intermediate).
• Solid knowledge of business and task management platforms (e.g., Jira, Zendesk, ClickUp) will be an advantage, as well as experience as a user or support representative.
• Basic understanding of CRM system structures.
• Proficiency in office applications (Word, Excel, Google Docs) will be an advantage.
• Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).
• Readiness to different time shifts (our operations are 24/7).

What we offer:

• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Access to professional psychological consultations to support your well-being.
• We provide a corporate English tutor to help you level up your communication skills for international projects.
• Training and useful experience.
• Real career opportunities, paid training.