Balto

Who we are

We’re a fast-growing telehealth product launched in 2025, focused on the US market. Our platform connects patients with doctors for weight-loss treatment, prescriptions, and insurance-covered telehealth visits.

We work in a HIPAA-conscious environment where reliability, security, and responsible handling of sensitive information are essential. Our user base is growing quickly, and our team is remote-first across multiple countries.

Role overview

We’re looking for a hands-on DevOps Tech Lead to lead our growing DevOps team and own the technical direction and day-to-day operation of our AWS infrastructure.

Reporting directly to the CTO, you’ll manage our existing DevOps engineer and help hire and develop the team as we grow. You’ll own infrastructure priorities, guide technical decisions, and work closely with development and QA to support reliable delivery.

You’ll combine hands-on infrastructure engineering with team leadership: improving production reliability, strengthening security, automating operations, and helping other engineers become more effective and independent.

This role suits someone who enjoys building and operating infrastructure, makes practical decisions, and can give a small team clear direction.

What you’ll do

Lead and develop the DevOps team

• Manage DevOps engineers through regular one-to-ones, clear goals, constructive feedback, and performance reviews.
• Own day-to-day planning and prioritization, balancing infrastructure improvements with operational needs.
• Help hire and onboard additional DevOps engineers.
• Coach engineers, review infrastructure changes, and encourage shared ownership.
• Build documentation and cross-training practices that reduce dependence on individual team members.
• Keep the CTO informed about significant risks, capacity constraints, and decisions requiring business input.

Own infrastructure direction and delivery

• Develop and maintain a practical infrastructure roadmap aligned with product growth and engineering priorities.
• Lead infrastructure architecture decisions, balancing reliability, security, maintainability, and cost.
• Remain directly involved in implementation, troubleshooting, and production operations.
• Plan infrastructure upgrades and migrations with appropriate testing, rollback procedures, and documentation.
• Establish clear practices for reviewing and delivering infrastructure changes.

Operate reliable AWS environments

• Operate and improve production and staging environments.
• Monitor availability, performance, capacity, and AWS spending.
• Maintain backup and recovery procedures, including regular restoration tests.
• Identify operational risks and address them before they become recurring incidents.
• Work with development and QA on deployment readiness, troubleshooting, and infrastructure needs.

Strengthen infrastructure security

• Own infrastructure security controls, including access management, patching, hardening, and vulnerability remediation.
• Maintain protection against malicious traffic, bots, and DDoS attacks using CloudFront, AWS WAF, and related services.
• Implement and maintain infrastructure controls that support the company’s security and compliance requirements.
• Work with the CTO and relevant stakeholders to address infrastructure risks and provide supporting documentation.

Improve observability and incident response

• Maintain useful monitoring, logging, dashboards, health checks, and actionable alerts.
• Lead infrastructure incident response and coordinate investigations with developers when application components are involved.
• Maintain clear escalation procedures and operational runbooks.
• Review incidents, identify contributing causes, and ensure follow-up improvements are completed.
• Help establish sustainable production support coverage as the team grows.

Automate operations and improve delivery

• Maintain and improve infrastructure as code using CloudFormation.
• Automate repetitive operational tasks using Bash or Python.
• Improve CI/CD pipelines in collaboration with development and QA.
• Make infrastructure changes reproducible, reviewable, and documented.
• Identify opportunities to reduce manual work and make deployments safer and more predictable.

What we’re looking for

• Production infrastructure experience: Strong experience in DevOps, SRE, or infrastructure engineering, including direct responsibility for production AWS environments.
• Team leadership: Experience leading DevOps or infrastructure engineers, setting priorities, giving feedback, and supporting their development.
• AWS: Strong hands-on experience with EC2, RDS/MySQL, VPC, CloudFront, WAF, IAM, CloudWatch, and S3.
• Linux and Docker: Strong production administration and troubleshooting skills.
• Infrastructure as code and automation: Practical experience with CloudFormation, Bash or Python, Git, and CI/CD pipelines.
• Reliability: Experience with monitoring, incident response, backup restoration, recovery planning, and safe production changes.
• Security: A good understanding of infrastructure security, access control, patching, vulnerability management, and web traffic protection.
• Technical judgment: The ability to explain tradeoffs, prioritize risks, and choose solutions appropriate to the team’s size and needs.
• Ownership: The ability to turn broad objectives into clear plans and follow work through to completion.
• Communication: Clear documentation and English sufficient to lead technical discussions and coordinate incident response.
• AI-assisted tools: Comfort using AI-assisted engineering tools where appropriate.

Helpful additional experience

• Operating infrastructure for healthcare or other products with sensitive data and compliance requirements.
• Growing a small DevOps team.
• Improving an existing production environment while supporting ongoing product delivery.

Hiring process

1. Introductory call with HR or a recruiter — 15–30 minutes.
2. Technical interview with the Dev Team Lead and DevOps engineer — 1.5 hours.
3. Final interview with the CTO, covering leadership, ownership, and priorities — 45-60 minutes.
4. Reference check.
5. Job offer.

Benefits

• Competitive compensation based on your experience and skills.
• Remote work and a flexible schedule.
• 20 working days of paid vacation per year.
• 5 paid sick days per year.
• Conferences, workshops, webinars, and training to support your growth.
• The opportunity to shape infrastructure practices and build a DevOps team as the company grows.
• Close collaboration with an international engineering team that values quality, initiative, and practical improvements.

Who we are

We’re a fast-growing telehealth product launched in 2025, focused on the US market. Our platform connects patients with doctors for weight-loss treatment, prescriptions, and insurance-covered telehealth visits.

We work in a HIPAA-conscious environment where reliability, security, and responsible handling of sensitive information are essential. Our user base is growing quickly, and our team is remote-first across multiple countries.

Role overview

We’re looking for a Senior DevOps Engineer to help operate and improve the AWS infrastructure behind our telehealth platform.

You’ll work alongside our existing DevOps engineer and collaborate closely with development and QA. The role initially reports to the CTO, with a planned reporting line to a DevOps Tech Lead as we grow the team.

You’ll combine hands-on production operations with improvements to reliability, security, observability, and deployment automation. You’ll take ownership of infrastructure work from investigation and planning through implementation, documentation, and ongoing operation.

This role suits someone who works independently, makes sound technical decisions, and enjoys improving existing infrastructure while supporting a growing product.

What you’ll do

Operate and improve AWS infrastructure

• Operate and maintain production and staging environments, focusing on reliability, performance, security, and availability.
• Design and implement infrastructure improvements that support product growth.
• Plan upgrades and infrastructure changes with appropriate testing, rollback procedures, and documentation.
• Monitor capacity and AWS spending, and identify practical opportunities for improvement.
• Investigate infrastructure problems and follow them through to resolution.

Maintain infrastructure security

• Maintain security controls, including access management, OS patching, hardening, and vulnerability remediation.
• Maintain protection against malicious traffic, bots, and DDoS attacks using CloudFront, AWS WAF, and related services.
• Implement infrastructure controls that support the company’s security and compliance requirements.
• Identify and communicate infrastructure risks, and help prioritize remediation.
• Keep security-related infrastructure changes and procedures documented.

Improve observability and incident response

• Maintain monitoring, logging, dashboards, health checks, and actionable alerts.
• Investigate production incidents and coordinate with developers when application components are involved.
• Improve alert quality to reduce noise and make problems easier to diagnose.
• Maintain operational runbooks and clear escalation guidance.
• Document incident causes and implement improvements that reduce recurrence.

Maintain backup and recovery readiness

• Maintain backup policies, monitor backup health, and investigate failures.
• Regularly test restoration procedures and document the results.
• Keep recovery procedures current and usable by other engineers.
• Identify gaps in recovery readiness and propose practical improvements.

Automate operations and improve delivery

• Maintain and improve infrastructure as code using CloudFormation.
• Automate repetitive operational tasks using Bash or Python.
• Maintain and improve CI/CD pipelines in collaboration with development and QA.
• Make infrastructure changes reproducible, reviewable, and documented.
• Improve deployment safety and reduce manual operational work.

Collaborate and share knowledge

• Work with development and QA on deployments, troubleshooting, and infrastructure changes.
• Help prioritize planned improvements alongside production needs.
• Explain technical tradeoffs, risks, and dependencies clearly.
• Share knowledge through documentation, infrastructure reviews, and day-to-day collaboration.
• Help other engineers understand and safely operate the infrastructure.

What we’re looking for

• Production infrastructure experience: Strong experience in DevOps, SRE, or infrastructure engineering, including independent responsibility for production AWS environments.
• AWS: Strong hands-on experience with EC2, RDS/MySQL, VPC, CloudFront, WAF, IAM, CloudWatch, and S3.
• Linux and Docker: Strong production administration and troubleshooting skills.
• Infrastructure as code and automation: Practical experience with CloudFormation, Bash or Python, Git, and CI/CD pipelines.
• Reliability: Experience with monitoring, incident response, backups, restoration testing, and safe production changes.
• Security: A good understanding of infrastructure security, access control, patching, vulnerability management, and web traffic protection.
• Technical judgment: The ability to investigate unfamiliar problems, explain tradeoffs, and choose solutions appropriate to the team’s needs.
• Ownership: The ability to clarify requirements, plan work, communicate progress, and follow tasks through to completion.
• Communication: Clear documentation and English sufficient for technical discussions and incident coordination.
• AI-assisted tools: Comfort using AI-assisted engineering tools where appropriate.

Helpful additional experience

• Operating infrastructure for healthcare or other products with sensitive data and compliance requirements.
• Improving an existing production environment while supporting ongoing product delivery.
• Working in a small engineering team with broad infrastructure responsibilities.

Hiring process

1. Introductory call with HR or a recruiter — 15–30 minutes.
2. Technical interview with engineering leadership and a DevOps engineer — 1.5 hours.
3. Final interview with the CTO — 45–60 minutes.
4. Reference check.
5. Job offer.

Benefits

• Competitive compensation based on your experience and skills.
• Remote work and a flexible schedule.
• 20 working days of paid vacation per year.
• 5 paid sick days per year.
• Conferences, workshops, webinars, and training to support your growth.
• The opportunity to influence infrastructure decisions and see the impact of your work as the product grows.
• Close collaboration with an international engineering team that values quality, initiative, and practical improvements.

We're a fast-growing telehealth product launched in 2025, backed by an established e-commerce company with roots going back to 2012. We're focused on the US market, building a platform that connects patients with doctors for real medical care: think weight-loss treatment, prescriptions, and insurance-covered telehealth visits, all wrapped in a strict, HIPAA-conscious environment. Our user base is growing fast, and our team is remote-first across multiple countries.

We are looking for a creative Video Editor to help us produce engaging social media content, paid ads, podcasts, and educational videos.

We’re looking for someone with a strong sense of storytelling who can turn raw footage into clear, interesting content that connects with viewers.

What you’ll do

• Edit videos in Adobe Premiere Pro for Instagram, TikTok, Facebook, and YouTube.

• Turn interviews, podcasts, and creator footage into engaging videos with strong hooks, natural pacing, and clear narratives.

• Add captions, graphics, sound design, and B-roll that support the story.

• Create different hooks, cuts, and formats to test new creative approaches.

• Support podcast editing, potentially including multicam projects and repurposing full episodes into short clips.

• Collaborate with the team, incorporate feedback, and contribute creative ideas.

• Manage deadlines and keep project files organized.

What we’re looking for

• Preferably at least one year of video editing experience..

• Confidence working in Adobe Premiere Pro.

• A good eye for pacing, visual composition, and detail.

• English proficiency at a B2 level or higher, both written and spoken.

• The ability to manage multiple editing tasks and respond well to feedback.

• Curiosity and a willingness to learn new techniques and tools, including AI tools for video production.

• A portfolio that demonstrates your editing skills and creative judgment.

Bonus points for

• Experience editing multicam podcasts, including syncing audio and video and switching naturally between camera angles.

• Experience identifying standout podcast moments and turning them into engaging short clips that make sense on their own.

• Experience editing UGC-style ads or performance marketing content.

• Basic motion graphics or Adobe After Effects skills.

• Familiarity with AI image, video, or voice generation tools.

How to apply

Send us your CV, portfolio, and a short introduction. Include a few relevant examples of your work - particularly social ads, podcast edits, or short-form videos and briefly explain your role in creating them.

Who we are: 

We're a fast-growing telehealth product launched in 2025, backed by an established e-commerce company with roots going back to 2012. We're focused on the US market, building a platform that connects patients with doctors for real medical care: think weight-loss treatment, prescriptions, and insurance-covered telehealth visits, all wrapped in a strict, HIPAA-conscious environment. Our user base is growing fast, and our team is remote-first across multiple countries.

 

Role overview:
As a Product Manager, you will take responsibility for entire product areas — not isolated features. You'll work as part of the team rather than above it: deciding what's worth improving, making it happen together with engineering and design, and staying accountable for the result.

 

What will you do: 

• Own your product areas end to end: understand how they work today, find what holds them back, and drive the improvements that matter most.
• Work hand in hand with engineering, QA, design, BI, and marketing — as a team player who helps the team ship, not as someone who hands over requirements and waits.
• Dig into customer needs, problems, and opportunities: talk to users, study support conversations and behavior data, and tell apart what people ask for from what they actually need.
• Help shape product strategy, roadmap development, and quarterly planning.
• Define and monitor product KPIs, using data to evaluate outcomes and guide decisions.
• Manage and prioritize the product backlog based on customer value, business impact, risks, and dependencies.
• Translate product opportunities into clear requirements and collaborate with cross-functional teams throughout delivery.
• Partner with Customer Success and other stakeholders to gather feedback and turn it into product improvements.
• Communicate product priorities, decisions, trade-offs, and results to relevant stakeholders.
• Grow with the product — we move fast, priorities shift, and the scope of what you own will expand as the product does.

Requirements for a Candidate:

• 4+ years of product management experience.
• Proven experience owning the full product lifecycle, from discovery and roadmap development through backlog prioritization, delivery, launch, measurement, and optimization.
• Strong product discovery skills, including customer interviews, market research, competitor analysis, and hypothesis validation.
• Ability to translate business goals and user needs into clear product requirements, use cases, user stories, acceptance criteria, and priorities.
• Data-driven mindset with the ability to define and track product KPIs, analyze funnels, cohorts, retention, conversion, churn, LTV, CAC, and revenue impact.
• Experience with A/B testing, product experiments, and decision-making based on metrics.
• Solid knowledge of stakeholder management and risk management.
• Good understanding of unit economics.
• Excellent verbal and written communication skills.
• Experience using AI tools for research, analysis, prototyping, or workflow automation. 
• English at Upper-Intermediate (B2+) level or higher, both written and spoken, for collaboration with international teams and stakeholders.

Bonus points:

• Experience with US healthcare or insurance products — telehealth, pharmacy, EHR/EMR, or claims and coverage flows. A strong plus, but not required; we just want you to be prepared for how strict a HIPAA-conscious environment is.
• Experience with AI-enabled features in production — not prototypes, but features real users depend on, with the quality, cost, and edge-case handling that implies.
• Experience with BPMN or other process modeling tools — one of the most effective ways to align engineering, QA, and business stakeholders on how a flow should work.
• Hands-on experience with mobile apps for iOS and/or Android, including release cycles and app store review.
  
   

Team & culture:

• The core team has worked together for years (some 8–10+), even though this product itself is a young spin-off — you're joining an experienced crew, not a green startup team.
• Direct, no-nonsense communication culture — disagreeing with your manager is normal and welcomed, not risky.
• You work closely with engineering, QA, BI, design, marketing, and customer success — a real cross-functional team behind you.
• AI tools are part of daily life here: Claude, ChatGPT, Gemini, and others — used deliberately, not as a crutch.
• Remote-first across multiple countries; reasonable overlap with the team's working hours matters more than where you sit.

What we offer:

• Competitive compensation based on your skills and experience.
• Flexible schedule and remote work options.
• 20 working days of paid vacation per year.
• 5 paid sick days per year.
• Coverage for conferences, workshops, and professional training.