Balto

Who we are: 

We're a fast-growing telehealth product launched in 2025, backed by an established e-commerce company with roots going back to 2012. We're focused on the US market, building a platform that connects patients with doctors for real medical care: think weight-loss treatment, prescriptions, and insurance-covered telehealth visits, all wrapped in a strict, HIPAA-conscious environment. Our user base is growing fast, and our team is remote-first across multiple countries.

 

Role overview:
As a Product Manager, you will take responsibility for entire product areas — not isolated features. You'll work as part of the team rather than above it: deciding what's worth improving, making it happen together with engineering and design, and staying accountable for the result.

 

What will you do: 

• Own your product areas end to end: understand how they work today, find what holds them back, and drive the improvements that matter most.
• Work hand in hand with engineering, QA, design, BI, and marketing — as a team player who helps the team ship, not as someone who hands over requirements and waits.
• Dig into customer needs, problems, and opportunities: talk to users, study support conversations and behavior data, and tell apart what people ask for from what they actually need.
• Help shape product strategy, roadmap development, and quarterly planning.
• Define and monitor product KPIs, using data to evaluate outcomes and guide decisions.
• Manage and prioritize the product backlog based on customer value, business impact, risks, and dependencies.
• Translate product opportunities into clear requirements and collaborate with cross-functional teams throughout delivery.
• Partner with Customer Success and other stakeholders to gather feedback and turn it into product improvements.
• Communicate product priorities, decisions, trade-offs, and results to relevant stakeholders.
• Grow with the product — we move fast, priorities shift, and the scope of what you own will expand as the product does.

Requirements for a Candidate:

• 4+ years of product management experience.
• Proven experience owning the full product lifecycle, from discovery and roadmap development through backlog prioritization, delivery, launch, measurement, and optimization.
• Strong product discovery skills, including customer interviews, market research, competitor analysis, and hypothesis validation.
• Ability to translate business goals and user needs into clear product requirements, use cases, user stories, acceptance criteria, and priorities.
• Data-driven mindset with the ability to define and track product KPIs, analyze funnels, cohorts, retention, conversion, churn, LTV, CAC, and revenue impact.
• Experience with A/B testing, product experiments, and decision-making based on metrics.
• Solid knowledge of stakeholder management and risk management.
• Good understanding of unit economics.
• Excellent verbal and written communication skills.
• Experience using AI tools for research, analysis, prototyping, or workflow automation. 
• English at Upper-Intermediate (B2+) level or higher, both written and spoken, for collaboration with international teams and stakeholders.

Bonus points:

• Experience with US healthcare or insurance products — telehealth, pharmacy, EHR/EMR, or claims and coverage flows. A strong plus, but not required; we just want you to be prepared for how strict a HIPAA-conscious environment is.
• Experience with AI-enabled features in production — not prototypes, but features real users depend on, with the quality, cost, and edge-case handling that implies.
• Experience with BPMN or other process modeling tools — one of the most effective ways to align engineering, QA, and business stakeholders on how a flow should work.
• Hands-on experience with mobile apps for iOS and/or Android, including release cycles and app store review.
  
   

Team & culture:

• The core team has worked together for years (some 8–10+), even though this product itself is a young spin-off — you're joining an experienced crew, not a green startup team.
• Direct, no-nonsense communication culture — disagreeing with your manager is normal and welcomed, not risky.
• You work closely with engineering, QA, BI, design, marketing, and customer success — a real cross-functional team behind you.
• AI tools are part of daily life here: Claude, ChatGPT, Gemini, and others — used deliberately, not as a crutch.
• Remote-first across multiple countries; reasonable overlap with the team's working hours matters more than where you sit.

What we offer:

• Competitive compensation based on your skills and experience.
• Flexible schedule and remote work options.
• 20 working days of paid vacation per year.
• 5 paid sick days per year.
• Coverage for conferences, workshops, and professional training.

Who we are?

We're a fast-growing telehealth product launched in 2025, backed by an established e-commerce company with roots going back to 2012. We're focused on the US market, building a platform that connects patients with doctors for real medical care: think weight-loss treatment, prescriptions, and insurance-covered telehealth visits, all wrapped in a strict, HIPAA-conscious environment. Our user base is growing fast, and our team is remote-first across multiple countries. 

Role Overview

As a QA Engineer, you will ensure high product quality across our e-commerce and healthcare platform. This is a hybrid role (approx. 70% Manual / 30% Automation). You will be primarily responsible for hands-on functional, regression, and exploratory testing of complex business logic and new features, while also contributing to and maintaining our UI and API automation suite using Playwright and TypeScript.

You'll work with a stack that includes Magento 2, Python microservices, and ReactJS on the product side, Playwright/TypeScript for automation, and AWS/GitHub Actions for CI/CD — using AI-assisted testing as part of daily practice.

What you'll do:

• Perform functional, regression, and exploratory testing across web applications, focusing on checkout, payment, and healthcare workflows.
• Maintain and expand automated test coverage using Playwright and TypeScript for critical regression scenarios.
• Leverage AI tools to accelerate test case design, documentation, test data generation, and automation script creation.
• Analyze product requirements early to identify edge cases, logic gaps, and potential risks before development begins.
• Manage test documentation, track tasks, and write clear, well-structured bug reports in Jira and Confluence.
• Monitor CI/CD execution results and flag pipeline stability or test flakiness issues to the team.

Job requirements

• 2+ years of commercial experience in manual Web testing (functional, regression, and exploratory testing of complex business logic).
• 1+ years of hands-on experience contributing to UI or API automation using Playwright and TypeScript (familiarity with POM and clean code principles).
• Practical understanding of e-commerce logic: order lifecycles, shopping cart mechanics, checkout, and payment flows.
• Experience testing REST/GraphQL APIs (Postman/DevTools) and writing SQL (MySQL) queries for verification and test setup.
• Familiarity with Web fundamentals (HTML/CSS, DevTools, Charles/Fiddler proxy tools) and practical Git/GitFlow experience.
• AI-assisted engineering: practical ability to use AI tools (ChatGPT, Claude, Gemini or others) to speed up test design, debugging, reporting and script writing, while critically validating output.
• Soft skills: strong proactivity, analytical mindset, customer-centric approach, and clear communication skills.
• Intermediate English level or higher for daily communication and documentation.

Bonus points

• Experience testing healthcare-related products, medical platforms, or HIPAA/EHR workflows.
• Hands-on experience with the Magento 2 platform.
• Experience testing payment integrations and subscription lifecycles (recurring billing, cancellations).
• Experience with CI/CD pipelines (GitHub Actions, Jenkins) or Docker.

Team & culture

You'll work closely with the QA Team Lead and software engineers in a proactive environment where every voice matters. We support your growth through individual development plans, helping you optimize testing workflows, scale automation coverage, and dive deeper into automation architecture or CI/CD over time.

Benefits

• Competitive compensation based on your skills and experience.
• Flexible schedule and remote work options.
• 20 working days of paid vacation per year.
• 5 paid sick days per year.
• Coverage for conferences, workshops, and professional training.