Jobs Technical Support

We are expanding our Technical Support team and are currently looking for an experienced Technical Support Engineer L3-L4 to join a large-scale enterprise project.

This role is part of a long-term, business-critical implementation with high technical complexity, where support plays a key role in system stability, customer trust, and continuous improvement.

If you are passionate about finding and solving complex problems, enjoy working closely with customers and internal teams, and are eager to deepen your expertise in modern technologies and enterprise systems - welcome to MaxBill.

Responsibilities:

• Interacting with customers for corrections, maintenance and support;
• Troubleshooting of software products;

• Implementation, deployment and support activities for billing and customer service software: CRM, billing and rating.

   

Candidate requirements:

• Minimum 3 years of experience in computer/software problem solving or bug detection;
• Experience in software troubleshooting;
• Experience in creating SQL queries;
• Ability to quickly learn and understand the entire system, both server and client side, to troubleshoot issues;
• Strong problem solving/investigative skills;
• Bachelor’s degree or equivalent (or higher) in Computer Science or similar field;
• Mandatory: Ukrainian - native; at least Upper-Intermediate (B2) level of English.

• Willingness to work in a shift-based schedule, if/when required by the project

   

Will be an advantage:

• Experience with Oracle;

• Experience in QA or developer positions.

   

Working with MaxBill, you will receive:

• 20 working days of annual vacation per year, plus paid public holidays.
• Provision of sick/personal leave.
• Paid trainings, conferences, seminars, and certification courses, classes in English.
• On-the-job mentoring program to learn from experienced colleagues.
• The possibility of remote work and a flexible schedule.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a wide range of products worldwide at a dynamic pace. The project launched in 2021, and last year we achieved a yearly growth rate of +82%. Since February 2022, we have preserved all workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

• We’re against war and unjustified aggression;
• We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;
• We supplied the team with charging stations;
• We continue to work together for the future of Ukraine.

Your future responsibilities include:

• Developing expertise as a Subject Matter Expert in platform and network troubleshooting, providing intermediate to advanced VoIP technical support;
• Assisting customers via phone, email, chat, and occasional video calls (e.g., helping with system setup);
• Identifying, troubleshooting, and proactively resolving platform and network issues;
• Escalating complex cases to higher-tier support teams with clear, complete, and accurate documentation;
• Recreating customer environments on lab servers to replicate and resolve technical issues;
• Comparing customer configurations with best practices and recommending improvements;
• Providing clear, step-by-step instructions for system updates and configuration changes;
• Monitoring system performance and participating in regular maintenance and troubleshooting activities;
• Keeping customers informed with timely status updates on issue resolution progress;
• Working with ticketing systems and internal service desks to manage incoming requests;
• Collaborating with cross-functional teams to improve workflows, processes, and overall customer satisfaction.
• Communication channels: Jira, Internal Service Desk systems, Zendesk.

Working schedule:

• Main coverage is during US hours EST, GMT -5 (6:00 a.m. – 6:00 p.m.), with an 8-hour workday plus a 30-minute lunch break.
• Occasional weekend overtime may be required during high-demand periods, but when it’s needed, it’s fully paid.

Needed experience & skills:

Hard / Technical skills:

• English proficiency at B2–C1 level;
• 1–2 years of experience in a call center or customer support role, preferably in Telecom or IT;
• Solid understanding of VoIP fundamentals;
• Basic networking knowledge (packet flow, troubleshooting concepts);
• Linux fundamentals;
• Entry-level MySQL knowledge;
• Basic understanding of APIs.

Soft skills:

• Excellent communication and interpersonal skills with a strong customer-focus;
• Strong problem-solving and analytical thinking;
• High attention to detail and ability to document issues accurately;
• Ability to multitask and prioritize in a fast-paced environment;
• Self-driven, proactive, and resourceful;
• Ability to work independently while being a strong team player;
• Willingness to follow established workflows and contribute to continuous improvement.

Nice to have:

• Relevant certifications (CCNA, CCNP, JNCIA, JNCIP) are a plus;
• Strong learners with high motivation are preferred over less-engaged experienced candidates.

Work with EverHelp is about:

• 20 vacation days and 10 paid sick leaves;
• Fully remote work format;
• B2B cooperation model;
• One-month paid training period before independently handling tickets;
• Continuous professional development and hands-on learning with evolving technologies;
• A supportive, professional team that values ownership, proactivity, and growth;
• Career growth opportunities — including progression to CS Team Lead roles.

Submit your resume and join our team 🚀

Meet the YozmaTech

YozmaTech isn’t just another tech company - we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.

Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family - you’ll feel right at home with us.

Our client builds technology that empowers media companies to strengthen their businesses and deliver better experiences to their audiences. What began as tools to enhance audience engagement has grown into a global operation focused on driving large‑scale video growth for leading media brands. Their machine‑learning‑powered video platform maximizes revenue across web, mobile apps, CTV, and DOOH, giving publishers greater control, efficiency, and transparency.

The platform is fully demand‑agnostic, with supply path optimization at its core, ensuring partners capture more value without unnecessary intermediaries. Guided by a consistent philosophy of putting media companies first, the team acts as a true partner-listening, adapting, and delivering smarter video solutions that evolve with the fast‑changing digital landscape.

Key Requirements:
🔹 Bachelor’s degree in Computer Science, Engineering or equivalent technical field (or 4+ years of equivalent experience);
🔹 5+ years hands-on experience in technical support environment, implementing and debugging JavaScript/HTML/CSS in production environments;
🔹 Solid command of browser DevTools, network-trace analysis and console debugging;
🔹 Experience with version control systems such as Git, and understanding of SQL or ability to query and interpret data sets;
🔹 Ability to document technical issues and solutions clearly and concisely
🔹 Experience working in multicultural environments, particularly with U.S.-based teams, is an advantage;
🔹 Ability to effectively communicate and collaborate remotely across time zones, demonstrate proactive self-management, and maintain strong independent working habits;
🔹 English - Upper-Intermediate or higher.

What you will do:
🔹 Support the seamless onboarding of new clients by managing technical configurations, troubleshooting integration issues, and ensuring smooth implementation;
🔹 Troubleshoot technical implementation issues and meet response time targets;
🔹 Maintain expertise in EX.CO products and features, sharing knowledge and best practices with internal teams;
🔹 Monitor technical performance, identify issues and resolve proactively;
🔹 Write and maintain technical documentation, integration playbooks, and internal knowledge base articles;
🔹 Diagnose and resolve technical issues effectively, collaborating with the engineering and Product teams to address bugs, design, and client requests;
🔹 Manage platform configurations, including content setup, video player settings, and basic advertising integrations;
🔹 Conduct post-launch QA focused on validating technical performance and expected behaviors;
🔹 Perform validation checks on integration files and ensure configuration accuracy across environments;
🔹 Collaborate with developers and product teams to implement and test new integrations, including third-party APIs and SDKs.
🔹 This role follows a hybrid work model with three days in the office. The team works in rotating weekly shifts that align with both U.S. and European time zones. One week you’ll work the early daytime schedule (9:00–18:00 EET), and the next week you’ll switch to the later afternoon–evening shift (13:30–22:30 EET)

Interview stages:
🔹 HR interview;
🔹 Technical & general interview;
🔹 Home assessment;
🔹 HR interview;
🔹 Reference check;
🔹 Offer.

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products - and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.

From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

After you apply

We’ll keep it respectful, clear, and personal from start to offer.
You’ll always know what project you’re joining - and how you can grow with us.

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 600 different payment methods and cater to clients worldwide.

We’re looking for a Customer Support Specialist who’s curious, calm, and not afraid of logs, APIs, or tricky client cases. If you like helping people, solving complex puzzles, and want to grow in FinTech — this might be your next step. 🚀

🎯 Who we’re looking for:

- Tech-savvy helper with 1+ year of experience in Customer/Technical Support.
- Clear communicator who knows how to keep clients calm and confident, even in stressful situations.
 - Structured thinker who enjoys breaking down problems and turning them into solutions.
 - Self-learner who’s comfortable exploring APIs, digging into logs, and writing SQL queries to find root causes.
 - Ownership taker who doesn’t wait for instructions, but takes charge of client issues until resolution.
 - FinTech explorer who’s interested in online payments and wants to dive deeper into the domain.

✨ Bonus points if you:

- Have experience working with tools like Postman, Grafana, Kibana, or Jira.
 - Have worked with international B2B clients or on 24/7 support schedules.
 - Know your way around large datasets and like working with SQL and dashboards.
 - Have taken QA, API, or other relevant tech courses.

💼 What you’ll do:

- Be the first line of support -  reply to client queries via Jira.
 - Help clients troubleshoot issues and guide them through product functionality.
- Analyze logs, run API calls, and check monitoring dashboards to find root causes.
 - Escalate bugs, edge cases, or unusual behavior to dev, QA, or integration teams.
 - Take part in incident management: monitor alerts, report outages, and support recovery.
 - Provide service support: from generating reports to setting up client dashboards.
 - Keep your teammates in the loop and improve support documentation along the way.
 

📌 Hiring process: HR Interview → Interview with the Support Team Lead → Interview with the Head of CS  → Offer 🎉
 

⭐ What we offer:
🔹 Growth & Ownership
- Salary in foreign currency + tax compensation.
- Clear growth paths & Corefy Academy to deepen your FinTech expertise.
- Bonus system based on SLA and quality metrics — up to +20% on top of your base salary.
- Reimbursement for external courses — we support your drive to grow.
 - Open-door policy with C-level — your ideas will be heard and valued.

🔹 Culture that Energises
- Meaningful work: you’ll tackle real cases, not just follow scripts.
- Regular team events — from fun celebrations to learning sessions.
- Friendly, supportive teammates who’ve always got your back.

🔹 Work Environment that Works for You
- Work where you feel productive: remotely or from our cozy Kyiv office.
- 8-hour shift schedule, 5 days a week, including occasional weekends (also night shifts on alert).
- 20 vacation days + 10 paid sick days.
- Mental wellness support — we cover sessions with a psychologist of your choice.
- Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.
 

Want to grow in FinTech and support great products for clients worldwide? Send us your CV — we’d love  to meet you! 📩

HS-Soft provides a comprehensive digital ecosystem for the food industry – covering POS and payment, inventory management, production, and recipe management. Our customers are primarily from the baking trade, gastronomy, and the butcher’s industry.

Our solutions are fully SaaS-based and run on a modern cloud platform (AWS latest & greatest), combined with centrally managed POS hardware. We currently support more than 600 companies with several thousand devices across Switzerland and Germany – and we are growing fast. Within our industry, we stand for consistent innovation. Naturally, we use AI agents internally and already provide our customers with first AI-powered value-added features.

We foster a very open, appreciative, and direct company culture. Alongside the success of our customers, the continuous development of our employees is a core focus.

As a Technical Support Analyst, you are part of our technical support and customer success organization. You analyze technical support cases escalated from first- and second-level support and investigate them thoroughly and systematically.

Your focus is on analyzing data, logs, and system behavior, understanding technical dependencies, and preparing complex incidents in a way that enables our product and development teams to work efficiently on solutions. In doing so, you play a key role at the interface between support and development and actively contribute to reducing the workload of our engineering teams.

Your Responsibilities

• Analysis of complex technical support cases escalated from first- and second-level support
• Investigation of incidents using:
  • Database queries (e.g. Aurora, DynamoDB)
  • Log analysis of devices and applications
  • Monitoring and observability tools in an AWS serverless environment
• Analysis of API communication and the interaction between frontend, backend, and connected systems
• Identification of inconsistencies, error patterns, and potential root causes in distributed SaaS systems
• Structured technical preparation of incidents for handover to product and development teams
• Close collaboration with development and product management on systemic or recurring issues
• Documentation of analysis results, findings, and technical background information

• Supporting the support team through technical assessment and knowledge sharing

   

You work exclusively internally with support, product, and development teams and have no direct customer contact.

Important: This role does not include active software development and does not involve on-call or standby duties. The focus is on analysis, understanding, and communication of technical issues.

Why We Created This Role

Our products and technical platform have grown significantly over recent years. As a result, the demands for in-depth technical analysis of support cases have increased as well.

Until now, particularly deep technical analyses – for example in databases, logs, or API communication – were handled directly by our development teams. With the Technical Support Analyst role, we are introducing a new position within support that takes ownership of exactly these tasks: thoroughly analyzing technical incidents, identifying root causes, and preparing problem statements in a structured way for development.

This allows us to improve response times in support, relieve our development teams, and at the same time create an exciting technical role at the intersection of support, product, and engineering.

What We Expect From You

• Experience in technical support, system analysis, or a comparable technical role
  (talented junior profiles with a strong technical mindset are explicitly welcome)
• Strong fundamental understanding of SaaS architectures, cloud infrastructures, and distributed systems
• Experience with data analysis and database systems (SQL & NoSQL; ideally Aurora, DynamoDB, or similar)
• Basic understanding of API communication, log analysis, and monitoring / observability concepts
• Analytical, structured, and solution-oriented way of working
• Ability to clearly document complex technical topics and communicate them in an understandable way
• Very good English skills, written and spoken, for internal communication
  (German is a plus, but not required)

Nice to have (but not required):

• Experience or interest in POS and retail systems
• Understanding of Android-based systems and applications (or strong willingness to learn)

What We Offer

• A central technical role within support with direct impact on product quality and customer satisfaction
• Challenging technical topics in a modern AWS serverless SaaS environment
• An open, international, and supportive team
• A modern working environment without outdated tools, VPNs, or “servers in the basement”
• No on-call duties and predictable working hours
• Short decision-making paths and plenty of room to actively shape processes and interfaces
• Personal development opportunities, coaching, and long-term perspectives at HS-Soft

YozmaTech isn’t just another tech company - we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family - you’ll feel right at home with us.

Our client builds technology that empowers media companies to strengthen their businesses and deliver better experiences to their audiences. What began as tools to enhance audience engagement has grown into a global operation focused on driving large‑scale video growth for leading media brands. Their machine‑learning‑powered video platform maximizes revenue across web, mobile apps, CTV, and DOOH, giving publishers greater control, efficiency, and transparency.

The platform is fully demand‑agnostic, with supply path optimization at its core, ensuring partners capture more value without unnecessary intermediaries. Guided by a consistent philosophy of putting media companies first, the team acts as a true partner-listening, adapting, and delivering smarter video solutions that evolve with the fast‑changing digital landscape.

Key Requirements:
🔹 Bachelor’s degree in Computer Science, Engineering or equivalent technical field (or 4+ years of equivalent experience);
🔹 5+ years hands-on experience in a technical support environment, implementing and debugging JavaScript/HTML/CSS in production environments;
🔹 Solid command of browser DevTools, network-trace analysis and console debugging;
🔹 Experience with log monitoring tools such as Datadog, Groundcover, Logz.io, Coralogix, or similar platforms, with the ability to search logs, identify errors, and trace issues;
🔹 Practical use of AI tools (e.g., ChatGPT, Copilot) and experience building simple automations, scripts, or workflows to improve efficiency;
🔹 Experience with version control systems such as Git, and understanding of SQL or ability to query and interpret data sets;
🔹 Experience in post-launch product setup QA and technical troubleshooting.
🔹 Ability to document technical issues and solutions clearly and concisely
🔹 Experience working in multicultural environments, particularly with U.S.-based teams, is an advantage;
🔹 Ability to effectively communicate and collaborate remotely across time zones, demonstrate proactive self-management, and maintain strong independent working habits;
🔹 English - Upper-Intermediate or higher.

What you will do:
🔹 Support the seamless onboarding of new clients by managing technical configurations, troubleshooting integration issues, and ensuring smooth implementation;
🔹 Troubleshoot technical implementation issues and meet response time targets;
🔹 Maintain expertise in EX.CO products and features, sharing knowledge and best practices with internal teams;
🔹 Monitor technical performance, identify issues and resolve proactively;
🔹 Write and maintain technical documentation, integration playbooks, and internal knowledge base articles;
🔹 Diagnose and resolve technical issues effectively, collaborating with the engineering and Product teams to address bugs, design, and client requests;
🔹 Manage platform configurations, including content setup, video player settings, and basic advertising integrations;
🔹 Conduct post-launch QA focused on validating technical performance and expected behaviors;
🔹 Perform validation checks on integration files and ensure configuration accuracy across environments;
🔹 Collaborate with developers and product teams to implement and test new integrations, including third-party APIs and SDKs.
🔹 This role follows a hybrid work model with three days in the office. The team works in rotating weekly shifts that align with both U.S. and European time zones. One week you’ll work the early daytime schedule (9:00–18:00 EET), and the next week you’ll switch to the later afternoon–evening shift (13:30–22:30 EET)

Interview stages:
🔹 HR interview;
🔹 Technical & general interview;
🔹 Home assessment;
🔹 HR interview;
🔹 Reference check;
🔹 Offer.

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products - and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.
From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

After you apply

We’ll keep it respectful, clear, and personal from start to offer.
You’ll always know what project you’re joining - and how you can grow with us.

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.

We're looking for Technical Support Agents to join our 24/7 support team in Kyiv. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organised and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

Nice to Have

• Previous experience in customer support, technical support, or a help desk environment
• Interest in or familiarity with live streaming, video, or sports broadcasting
• Exposure to ticketing systems, CRMs, or support tooling
• Basic understanding of APIs, web technologies, or streaming protocols

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Synergy Beam Solutions is innovating the future of telecommunications for modern call center operations. As we launch our next-generation platform, we're seeking a passionate and sharp Tier 1 Customer Support Engineer to join our fully Remote LATAM team.

You will be the front line of technical support for our clients across Latin America, responsible for resolving issues, documenting solutions, and ensuring every customer interaction is exceptional.

What You'll Be Doing:

• Own the Customer Experience: Serve as the primary point of contact (L1) for our business and communication application users, delivering timely and professional support.
• Investigate and Resolve: Efficiently troubleshoot, reproduce, and document customer issues end-to-end within our ticketing system.
• Drive Process Improvement: Identify and report on recurring technical issues, contributing insights to reduce future problems and enhance product stability.
• Build Knowledge: Maintain and expand our internal Knowledge Base and refine IT process templates for better team efficiency.
• Communicate Clearly: Translate complex technical issues into clear, actionable updates for customers, ensuring swift incident resolution.

What You Bring to the Team:

• Experience: At least 1 year in a dedicated Technical Support, Helpdesk, or IT role.
• Technical Acumen: Proven ability to troubleshoot application workflows, understand business logic, and utilize tools like Google Chrome Developer Tools.
• Communication: Exceptional customer communication skills (written and verbal).
• Language: Professional working proficiency in English (B2/Upper-Intermediate or higher).
• Mindset: Highly reliable, organized, and detail-oriented, with the flexibility to cover shifts needed to support our LATAM client base.

Great to Have (Bonus Skills):

• Familiarity with monitoring and logging tools such as Prometheus, Grafana, Kibana, or the ELK stack.
• Basic understanding of Jira, SQL, HTTP/API fundamentals, or VoIP systems.
• Experience with Kubernetes or general containerized environments.

Required languages

English C1 - Advanced

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a wide range of products worldwide at a dynamic pace. The project launched in 2021, and last year we achieved a yearly growth rate of +82%. Since February 2022, we have preserved all workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

• We’re against war and unjustified aggression;
• We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;
• We supplied the team with charging stations;
• We continue to work together for the future of Ukraine.

We are currently seeking a Technical Customer Service Agent (Middle+) to join our growing support team.
This role is part of a new long-term project, where you will cover Tier 1 technical support, working closely with international clients and internal teams. We’re looking for proactive specialists who are ready to dive deep into the product, take ownership of issues, and follow them through “until the bottom line.”

Working schedule:
Primary coverage is US daytime/(EST, GMT -5) (6:00 AM – 6:00 PM)
The schedule is flexible and will be discussed with an agent on an individual basis, 8-hour working day (+ paid break).

• 30-min. lunch break;
• Mandatory, paid weekend overtime (4+ hours) on a rotating basis;
• 24/7 support coverage through shift rotation

Your future responsibilities include:

• Assisting customers via phone, email, chat, and occasional video calls (e.g., helping with system setup);
• Developing expertise as a Subject Matter Expert in platform and network troubleshooting, providing intermediate to advanced VoIP technical support;
• Identifying, troubleshooting, and proactively resolving platform and network issues;
• Escalating complex cases to higher-tier support teams with clear, complete, and accurate documentation;
• Recreating customer environments on lab servers to replicate and resolve technical issues;
• Comparing customer configurations with best practices and recommending improvements;
• Providing clear, step-by-step instructions for system updates and configuration changes;
• Monitoring system performance and participating in regular maintenance and troubleshooting activities;
• Keeping customers informed with timely status updates on issue resolution progress;
• Working with ticketing systems and internal service desks to manage incoming requests;
• Collaborating with cross-functional teams to improve workflows, processes, and overall customer satisfaction.

Communication channels:

• Jira
• Internal Service Desk systems
• Zendesk

Needed experience & skills:

Hard/Technical skills:

• Basic networking knowledge (packet flow, troubleshooting concepts);
• Linux fundamentals;
• Entry-level MySQL knowledge;
• Basic understanding of APIs;
• English proficiency at B2–C1 level;
• 1–2 years of experience in a call center or customer support role, preferably in Telecom or IT;
• Solid understanding of VoIP fundamentals.
   

Soft skills:

• Excellent communication and interpersonal skills with a strong customer-focus;
• Strong problem-solving and analytical thinking;
• High attention to detail and ability to document issues accurately;
• Ability to multitask and prioritize in a fast-paced environment;
• Self-driven, proactive, and resourceful;
• Ability to work independently while being a strong team player;

• Willingness to follow established workflows and contribute to continuous improvement.

   

Nice to have:

• Relevant certifications (CCNA, CCNP, JNCIA, JNCIP) are a plus;
• Strong learners with high motivation are preferred over less-engaged experienced candidates.

Working with EverHelp is about:
 

• 20 vacation days and 10 paid sick leaves;
• Fully remote work format;
• B2B cooperation model;
• One-month paid training period before independently handling tickets;
• Continuous professional development and hands-on learning with evolving technologies;

• A supportive, professional team that values ownership, proactivity, and growth;
   

  Career growth opportunities—including progression to CS Team Lead roles.
  
  Submit your resume and join our team !

About the role:

We are expanding our Internal IT team and looking for a hands-on, highly motivated and detail-oriented IT Support Specialist (L1/L2) who will ensure smooth operations of internal IT services, tools, and infrastructure across our global organization.
This role combines the responsibilities of ITSM, elements of ITAM, and Office and Cloud Infrastructure support.

You will work closely with business stakeholders, engineering teams, and system owners to guarantee reliability, fast response, and stakeholder satisfaction. Reports to: Director of Operations
 

Key Responsibilities

ITSM (Service Desk and Support, L1/L2)

• Act as a primary point of contact for end-users, ensuring timely and effective resolution of technical requests and issues
• Handle first-line requests (password resets, VPN issues, device troubleshooting, subscriptions/SaaS access).
• Diagnose, categorize, and route incidents, service requests, and problems 
• Resolve hardware/software issues (Windows, macOS, VPN, subscriptions).
• Support SaaS systems access and user onboarding/offboarding.
• Maintain clear communication during outages, incidents, and planned maintenance.
• Execute standard Change Management tasks (L1/L2).
• Standardize ITSM process improvement, automation, documentation, and knowledge base articles

ITAM (IT Asset Management)

• Own and manager the full lifecycle of IT assets within the organization.
• Manage and maintain accurate records for all IT assets, including software, hardware, licenses, subscriptions, and SaaS systems.
• Manage the procurement of new IT assets and register them accurately in the asset inventory system.
• Configure and deploy new hardware and software for Proxetters (OS setup, device enrollment, security policies configurations)
• Monitor and analyze asset usage and lifecycle status (asset health, warranty, capacity, etc) to optimize inventory and licensing
• Manage the safe and secure decommission and disposal of end-of-life IT assets
• Collaborate with office managers and external vendors to ensure timely procurement and distribution of assets.

Office and Infrastructure Support

• Support and monitor office network and connectivity (LAN, Wi-Fi, VPN, firewalls, access points, etc).
• Monitor networks troubleshooting and escalate complex network issues to senior engineers/vendors.
• Support office IT hardware (printers, badge/access control systems, CCTV, meeting room equipment).
• Manage backup and recovery procedures (local and cloud environments)
• Support and maintain on-premise and cloud servers used for internal purpose
• Assist engineering teams with cloud infrastructure (AWS, Azure, GCP) for project use
   

Requirements

• 3+ years of experience in IT support or IT operations
• Strong troubleshooting skills for macOS and Windows environments
• Solid networking knowledge (TCP/IP, DNS, DHCP, routine basics, Wi-Fi troubleshooting, VPN)
• Experience working with identity systems (Google Workplace, MS Entra)
• Practical experience with ITSM tools (e.x Jira Service Management or similar)
• Experience with device enrollment, OS imaging, patching, and endpoint security (MS Entra, Apple Business Management, ManageEngine, Crowstrike, CloudFlare or similar)
• Strong experience with SaaS applications, access management, roles and groups, SSO logic
• Hands-on experience with asset management and inventory systems (Jira Service Management Assets or similar)
• Hands-on experience with Jira cloud administration
• Strong customer service mindset: friendly, respectful, and solution focused
• Proactivity and problem solving skills, ability to operate independently
• High responsibility and ownership mentality (“Even If I don’t know how to resolve something, I’ll figure-out the optimal solution and solve it”)
• Experience working with a global/distributed company (at least 2+ countries)
• English level B2+
• Familiarity with ITSM and ITAM best practices.
   

Nice-to-have requirements

• Experience with automation (Bash, PowerShell, Python - basic+ level)
• Understanding of IT security best practices (MFA, conditional access, device compliance policies)
• Familiarity with CCTV systems, access control, and office IT hardware integrations
• Experience with middle ware systems (Zapier, n8n, maker or similar)
• Experience with configuring cloud infrastructure from scratch (Azure, AWS, GCP)
• Familiarity with data warehousing/BI visualization tools

• Project Description:

  As a support engineer, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by phone call, email and remote assistance.

   

• Responsibilities:

  - Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  - Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  - Installs, configures, and upgrades computer hardware and software.
  - Provides end-user software troubleshooting and support.
  - Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  - Provides troubleshooting and support.
  - Provides phone and help-desk support for local and off-site users.
  - Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
  - Maintains current knowledge of relevant technologies as assigned.
  - Participates in special projects as required.

   

• Mandatory Skills Description:

  Windows server/AD/DHCP administration (accounting, policy handling, etc...)
  - Windows workstation admin (OS install, security patches, etc...)
  - Application software development install / maintain
  - Networking knowledge & troubleshooting + network related services ( proxy, DNS, WSUS)
  - Troubleshooting hardware problems
  - Excellent troubleshooting skills in complex software and hardware problems
  - Knowledge of structured cabling systems, able to design SCS fit out.
  
  • Non-technical skills
  
  - English language at least medium level
  - Ability to meet deadlines, manage multiple priorities and handle sensitive and pressured situations
  
  - Strong verbal and personal communication skills
  - Accuracy and Attention to details
  - Problem analysis, use of judgment and ability to solve problems efficiently
  - Verbal communication skills
  - Tolerant and flexible to different situations

As a support engineer, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by phone call, email and remote assistance.

Responsibilities

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

Installs, configures, and upgrades computer hardware and software.

Provides end-user software troubleshooting and support.

Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.

Provides troubleshooting and support.

Provides phone and help-desk support for local and off-site users.

Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities

Maintains current knowledge of relevant technologies as assigned.

Participates in special projects as required.

Skills

Must have

Windows server/AD/DHCP administration (accounting, policy handling, etc...)

Windows workstation admin (OS install, security patches, etc...)

Application software development install / maintain

Networking knowledge & troubleshooting + network related services ( proxy, DNS, WSUS)

Troubleshooting hardware problems

Excellent troubleshooting skills in complex software and hardware problems

Knowledge of structured cabling systems, able to design SCS fit out.

Non-technical skills

English language at least medium level

Ability to meet deadlines, manage multiple priorities and handle sensitive and pressured situations

Strong verbal and personal communication skills

Accuracy and Attention to details

Problem analysis, use of judgment and ability to solve problems efficiently

Verbal communication skills

Tolerant and flexible to different situations

Nice to have

VDI environment administration

Basic scripting knowledge

Basic Linux admin (OS install, basic config)

Familiar with hardware tools like servers, printers, VoIP, UPS, networking and telecommunications devices

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

NOC Engineer role responsibility is to serve as Atlas’ front line for alerts & requests. Our multinational team of Network Operation Center engineers addresses issues with end-user devices, cloud technologies, and basic network troubleshooting. The NOC offers both leadership and technical career progression opportunities. This role is a full-time (40 hours/week) contract.

Responsibilities:

• Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
• Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
• Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
• Projects, as assigned by managers, for the NOC and Support teams.
• Documentation, maintaining knowledge base, new articles, and content improvements.
• Recommend and improve processes to drive better outcomes.

Requirements:

• Microsoft Windows Desktop & Server OS
   
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
  • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
  • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
• E-Mail Technologies
   
  • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
• Networking
   
  • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
• Security
   
  • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
• Great communicators, able to speak at a conversational English level
• 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits
• 1+ years of network experience, including knowledge of ITIL-based Service Operations
• Passionate about delivering consistently positive experiences to our customers
• Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue

Desirable Qualities:

• Experience working in an MSP/Consultancy environment.
• Experience with related tools such as OpsGenie, PageR Duty, PRTG, Scripting with PowerShell, Automate Script, and Azure Functions.
• Strong knowledge of RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.
• Able to design monitors to look for problem conditions in customer environments.
• Able to design scripts to address faults automatically.
• A degree in a relevant field (Computer Science/Computer Engineering).
• Certifications such as CompTIA A+, Server+, Network+ or similar.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Working Hours Offered, No Rotation or On-Calls

• US EST Weekday 2nd Shift — Includes 1h unpaid lunch: Monday-Friday 2 PM-11 PM EST

OR

• US EST Weekday 1st Shift — Includes 1h unpaid lunch: Monday-Friday 6 AM-3 PM EST

OR

• US EST Weekday 3rd Shift — Includes 1h unpaid lunch: Monday-Friday 10 PM-7 AM EST

• As a support engineer, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by phone call, email and remote assistance.

   

• Responsibilities:

  - Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  - Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  - Installs, configures, and upgrades computer hardware and software.
  - Provides end-user software troubleshooting and support.
  - Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  - Provides troubleshooting and support.
  - Provides phone and help-desk support for local and off-site users.
  - Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
  - Maintains current knowledge of relevant technologies as assigned.
  - Participates in special projects as required.

   

• Mandatory Skills Description:

  Windows server/AD/DHCP administration (accounting, policy handling, etc...)
  - Windows workstation admin (OS install, security patches, etc...)
  - Application software development install / maintain
  - Networking knowledge & troubleshooting + network related services ( proxy, DNS, WSUS)
  - Troubleshooting hardware problems
  - Excellent troubleshooting skills in complex software and hardware problems
  - Knowledge of structured cabling systems, able to design SCS fit out.
  
  • Non-technical skills
  
  - English language at least medium level
  - Ability to meet deadlines, manage multiple priorities and handle sensitive and pressured situations
  
  - Strong verbal and personal communication skills
  - Accuracy and Attention to details
  - Problem analysis, use of judgment and ability to solve problems efficiently
  - Verbal communication skills
  - Tolerant and flexible to different situations

   

• Nice-to-Have Skills Description:

  - VDI environment administration
  - Basic scripting knowledge
  - Basic Linux admin ( OS install, basic config )
  - Familiar with hardware tools like servers, printers, VoIP, UPS, networking and telecommunications devices

   

• Languages:
  • English: B1 
  • Ukrainian: C2 

We are looking for a Junior IT Support specialist at the Low Junior or Trainee level to work in our Dnipro office. This role is ideal for someone who wants to start a career in IT and gain practical experience in technical support and basic system administration.

You will work as part of the IT Support team and assist with daily user support tasks, equipment management, preparing devices for employees, and maintaining basic office IT infrastructure.

This is an entry-level position, so we are open to candidates without commercial experience. We value motivation, the ability to learn quickly, communication skills, and the desire to grow within the IT field.

English language requirement:
English level B1 – B2+

The candidate should be comfortable participating in calls with colleagues from other offices and able to understand basic technical communication in English.

Soft skills:

Personal qualities and communication skills are extremely important for this role. We are looking for someone who:

• has strong communication skills
• is open to learning and development
• can work effectively in a team
• is willing to help colleagues
• is result-oriented
• is responsible and attentive to detail

Basic technical knowledge:
The candidate should have a basic understanding of the following technologies and principles

• Windows operating systems
• macOS operating systems
• basic corporate IT systems principles
• basic networking principles
• user account management basics
• general computer hardware principles

Technologies and systems used in this role:

• Google Workspace
• Auth0
• Okta
• Slack
• Google Meet
• Gmail
• Zoom
• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• standard macOS applications
• standard Windows applications

Main responsibilities:

• preparing laptops and equipment for employees
• preparing devices for new employee onboarding
• technical onboarding of new employees
• technical offboarding of employees
• issuing and tracking peripheral devices
• processing internal IT support requests
• participating in IT equipment inventory processes
• supporting basic office IT infrastructure
• participating in calls with colleagues from other offices

Nice to have:

• experience with equipment inventory
• experience preparing hardware for deployment
• experience in IT Support or Helpdesk
• basic networking knowledge
• participation in internal process improvements
• understanding of IT Asset Management principles
• process documentation or process design skills
• participation in hardware procurement optimization
• experience evaluating hardware before decommissioning

Training approach:
We are ready to train candidates without commercial experience if they have a basic understanding of computers, networking, and hardware.

Our team already has structured onboarding and training processes that help new employees quickly adapt to their role. New team members usually start with simple tasks and gradually move on to more complex responsibilities as they learn the company infrastructure and internal processes.

Additional information:
This role is well suited for technical university students or early-career IT specialists who want to gain practical experience and grow in IT Support or System Administration.

Benefits:

• Competitive compensation package
• International work environment
• Flexible working schedule and possibility to work remotely
• Annual performance bonus
• English classes
• Maternity/Paternity leave