Jobs Technical Support

Location: Warsaw
Job Type: Full-time, office
Seniority: Middle
 

We are growing in headcount and number of workstations, and our hardware and service ecosystem is becoming more complex. We need a System Administrator who can take responsibility for first- and second-line support, workstations, office infrastructure, and asset management.
 

Responsibilities

1st and 2nd line support: handling tickets, resolving 70–80% of incidents without escalation, interacting with on-site users.
Workstations: installation, configuration, and maintenance of workstations (macOS, Windows, Linux), VPN clients, disk encryption, standard profiles.
Networks and office infrastructure: WiFi, switches, ports, VLAN, DHCP, DNS, basic routing, diagnostics of common issues; printers, meeting rooms, peripherals.
Services: Google Workspace or Microsoft 365, user accounts, groups, email, calendars, basic policies and access rights.
Asset management: tracking laptops, monitors, peripherals, network equipment, licenses and related accounts; inventory, documentation, storage movement.
Onboarding and offboarding: preparing workstations, issuing and returning equipment, creating and closing accounts, granting basic access.
Documentation: checklists, short user guides, descriptions of standard procedures, suggestions for improvements.

Technology Stack & Orientation

The candidate should have confident experience with most areas; depth is more important than breadth.
Workstations: macOS; Windows 10/11; basic Linux at admin level.
Office network: managed switches, WiFi controller or cloud solution, VLAN, 802.1X, VPN.
Services: Google Workspace, Slack, Atlassian Jira / Confluence; basic email and group administration.
Tools: Jira Service Management or similar service desk, remote access tools, console diagnostic utilities.
Asset management: spreadsheets or specialized systems for tracking equipment and licenses.
 

Requirements

• 3–5 years of experience as a System Administrator or Support Engineer
• Strong administration skills in Windows and macOS
• Understanding of networks: VLAN, DHCP, DNS, VPN, basic routing; ability to use ping, traceroute, nslookup, ipconfig/ifconfig, read logs
• Experience supporting office infrastructure: WiFi, switches, printers, meeting rooms, basic monitoring
• Experience working with a ticketing system, ability to follow priorities and SLAs and keep tasks organized
• Accurate asset and license tracking, attention to detail, disciplined documentation
• Willingness to work full-time in the office, communicate effectively with users, and perform physical hardware tasks
   

Nice to Have

• Experience automating routine tasks with Bash or PowerShell: bulk operations, log collection, software deployment
• Experience with MDM or RMM systems for fleet management
• Experience with migrations: email, WiFi, domains, transition to Google Workspace or Microsoft 365
• Basic understanding of information security principles and an interest in developing toward infrastructure or security roles

What we offer

• A fast-growing environment with minimal bureaucracy
• Support for professional development
• 15 paid vacation days
• 15 paid sick days
• 5 paid days off
• Benefit bar

Areas of responsibility:

• Provide reliable and efficient technical support on 3Shape hardware and software via online sessions, telephone, e-mails, and occasional on-site events
• General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up
• Managing support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
• Interact with other departments and escalate customer feedback further

To succeed in your role, you should possess the following skills and competencies:

•  Relevant IT education and/or relevant experience in a support function
• Knowledge of 3Shape support organization and tools
• Advanced Microsoft Windows knowledge
• General networking knowledge incl. understanding the concepts of client-server installations
• Database (MSSQL or other) administration knowledge
• Customer-oriented approach
• Great analytical abilities and attention to detail, but keeping the big picture in mind
• Ability to work independently, with the desire to share knowledge with colleagues
• Good communicator, asking the right questions and listening also to what is not being said
• Intercultural competences
• Fluency in English, both verbally and in writing

Being part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

About the Role

We are looking for an experienced Ruby engineer to join our team as a Tier 3 technical escalation specialist in a payments infrastructure environment.

This is not a feature-development role.
You will focus on investigating complex production issues, debugging integrations, and providing clear technical explanations to internal teams and customers.

This role is ideal for engineers who enjoy deep problem-solving and working with real-world SaaS systems.

Responsibilities

• Investigate and troubleshoot complex production issues in Ruby-based systems
• Analyze and clearly distinguish between:
  • Product bugs
  • Expected system behavior
  • Customer configuration or integration issues
• Debug API integrations and payment gateway workflows
• Reproduce issues using Postman, logs, and monitoring tools
• Act as Tier 3 technical escalation for support teams
• Provide clear, structured written explanations
• Document cases and contribute to internal knowledge base
• Collaborate with Core Engineering on fixes and improvements
• Participate in technical reviews and RFC discussions
• Work primarily through written communication
• Use AI tools to improve clarity and efficiency

Requirements

• Strong commercial experience with Ruby
• Solid experience debugging production systems
• Deep understanding of REST APIs
• Experience with payment gateway integrations
• Advanced Postman skills
• Fullstack troubleshooting skills (basic to medium across multiple languages)
• Ability to emulate customer-side implementations (iFrame, HTML, JavaScript)
• Experience tracing interactions across distributed services
• Strong analytical mindset
• Comfortable working in ambiguous environments
• Excellent written English
• Comfortable with text-based communication
• Willingness to use AI tools in daily work

Nice to Have

• Experience in fintech or payments
• SaaS platform background
• Experience in support engineering or escalation roles
• Knowledge of monitoring and observability tools

Why This Role Is Valuable

You will gain deep insight into how real SaaS and payment systems work in production, including customer integrations, edge cases, and system behavior at scale.

This experience is especially valuable for engineers interested in building their own products in the future.

About the Role

We are looking for an experienced Ruby engineer to join our team as a Tier 3 technical escalation specialist in a payments infrastructure environment.

This is not a feature-development role.
You will focus on investigating complex production issues, debugging integrations, and providing clear technical explanations to internal teams and customers.

This role is ideal for engineers who enjoy deep problem-solving and working with real-world SaaS systems.

Responsibilities

• Investigate and troubleshoot complex production issues in Ruby-based systems
• Analyze and clearly distinguish between:
  • Product bugs
  • Expected system behavior
  • Customer configuration or integration issues
• Debug API integrations and payment gateway workflows
• Reproduce issues using Postman, logs, and monitoring tools
• Act as Tier 3 technical escalation for support teams
• Provide clear, structured written explanations
• Document cases and contribute to internal knowledge base
• Collaborate with Core Engineering on fixes and improvements
• Participate in technical reviews and RFC discussions
• Work primarily through written communication
• Use AI tools to improve clarity and efficiency

Requirements

• Strong commercial experience with Ruby
• Solid experience debugging production systems
• Deep understanding of REST APIs
• Experience with payment gateway integrations
• Advanced Postman skills
• Fullstack troubleshooting skills (basic to medium across multiple languages)
• Ability to emulate customer-side implementations (iFrame, HTML, JavaScript)
• Experience tracing interactions across distributed services
• Strong analytical mindset
• Comfortable working in ambiguous environments
• Excellent written English
• Comfortable with text-based communication
• Willingness to use AI tools in daily work

Nice to Have

• Experience in fintech or payments
• SaaS platform background
• Experience in support engineering or escalation roles
• Knowledge of monitoring and observability tools

Why This Role Is Valuable

You will gain deep insight into how real SaaS and payment systems work in production, including customer integrations, edge cases, and system behavior at scale.

This experience is especially valuable for engineers interested in building their own products in the future.

About the Role
We are looking for a strong Ruby Engineer to join our team in a Tier 3 (L3) escalation capacity within a payments infrastructure environment.
This is not a feature-development role. Instead, you will act as a technical escalation layer between Customer Support and Core Engineering teams, investigating complex production issues, debugging integrations, and ensuring accurate technical communication with stakeholders.
This role is ideal for engineers who enjoy deep problem-solving, production debugging, and working closely with real-world SaaS users.

Core Responsibilities
• Investigate and troubleshoot complex production issues across Ruby-based systems.
• Analyze and clearly distinguish between:
Product bugs
Expected system behavior
Customer integration or configuration issues
• Debug API integrations and payment gateway interactions.
• Reproduce and analyze issues using tools such as Postman, internal logs, and monitoring systems.
• Act as the Tier 3 technical escalation layer for customer-facing support teams.
• Provide structured, well-written technical explanations for Support and customers.
• Document findings and contribute to the internal knowledge base.
• Collaborate with Core Engineering when product changes or fixes are required.
• Participate in technical reviews and RFC discussions when needed.
• Communicate primarily in written format; leverage AI tools to enhance clarity and efficiency.

Required Skills & Experience

• Strong production experience with Ruby.
• Deep experience debugging API-driven and distributed systems.
• Strong understanding of REST APIs and payment gateway integrations.
• Advanced Postman proficiency.
• Working knowledge of fullstack troubleshooting (low-to-medium proficiency across multiple languages).
• Ability to emulate customer-side implementations (iFrame + HTML/JS).
• Experience tracing system interactions across services (e.g., gateway → core → orchestration layer).
• Strong analytical mindset and comfort operating in ambiguous environments.
• Excellent written English communication skills.
• Comfortable working primarily in text-based communication.
• Willingness to leverage AI tools to improve clarity and efficiency.

Nice to Have

• Experience in fintech or payments infrastructure.
• Familiarity with SaaS platforms and customer-facing systems.
• Experience working in escalation, support engineering, or reliability roles.
• Understanding of system monitoring and observability practices.

Why This Role Is Unique
This position provides real-world exposure to how SaaS products behave in production and how end users interact with them. It is especially valuable for engineers interested in building their own SaaS or product in the future, as you’ll gain deep insight into customer integrations, edge cases, and real production environments.

Meet the YozmaTech

YozmaTech isn’t just another tech company - we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family - you’ll feel right at home with us.

Our client builds technology that empowers media companies to strengthen their businesses and deliver better experiences to their audiences. What began as tools to enhance audience engagement has grown into a global operation focused on driving large‑scale video growth for leading media brands. Their machine‑learning‑powered video platform maximizes revenue across web, mobile apps, CTV, and DOOH, giving publishers greater control, efficiency, and transparency.

The platform is fully demand‑agnostic, with supply path optimization at its core, ensuring partners capture more value without unnecessary intermediaries. Guided by a consistent philosophy of putting media companies first, the team acts as a true partner-listening, adapting, and delivering smarter video solutions that evolve with the fast‑changing digital landscape.

Key Requirements:
🔹 Bachelor’s degree in Computer Science, Engineering or equivalent technical field (or 4+ years of equivalent experience);
🔹 5+ years hands-on experience in technical support environment, implementing and debugging JavaScript/HTML/CSS in production environments;
🔹 Solid command of browser DevTools, network-trace analysis and console debugging;
🔹 Experience with version control systems such as Git, and understanding of SQL or ability to query and interpret data sets;
🔹​​​​​​​ Experience in post-launch product setup QA and technical troubleshooting.
🔹 Ability to document technical issues and solutions clearly and concisely
🔹 Experience working in multicultural environments, particularly with U.S.-based teams, is an advantage;
🔹 Ability to effectively communicate and collaborate remotely across time zones, demonstrate proactive self-management, and maintain strong independent working habits;
🔹 English - Upper-Intermediate or higher.

What you will do:
🔹 Support the seamless onboarding of new clients by managing technical configurations, troubleshooting integration issues, and ensuring smooth implementation;
🔹 Troubleshoot technical implementation issues and meet response time targets;
🔹 Maintain expertise in EX.CO products and features, sharing knowledge and best practices with internal teams;
🔹 Monitor technical performance, identify issues and resolve proactively;
🔹 Write and maintain technical documentation, integration playbooks, and internal knowledge base articles;
🔹 Diagnose and resolve technical issues effectively, collaborating with the engineering and Product teams to address bugs, design, and client requests;
🔹 Manage platform configurations, including content setup, video player settings, and basic advertising integrations;
🔹 Conduct post-launch QA focused on validating technical performance and expected behaviors;
🔹 Perform validation checks on integration files and ensure configuration accuracy across environments;
🔹 Collaborate with developers and product teams to implement and test new integrations, including third-party APIs and SDKs.
🔹 This role follows a hybrid work model with three days in the office. The team works in rotating weekly shifts that align with both U.S. and European time zones. One week you’ll work the early daytime schedule (9:00–18:00 EET), and the next week you’ll switch to the later afternoon–evening shift (13:30–22:30 EET)

Interview stages:
🔹 HR interview;
🔹 Technical & general interview;
🔹 Home assessment;
🔹 HR interview;
🔹 Reference check;
🔹 Offer.

About Fintech Farm
We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks. The mission is to make banking services accessible, simple and fun to use worldwide and the goal is to launch neobanks in 50+ markets, serving 100m+ customers.
Our success builds upon a best-in-class product, customer experience, emotional engagement, viral marketing and deep credit-decisioning expertise across our product suite covering credit, payments, savings and investments. One of our founders also previously co-founded a highly successful Eastern European neobank with a multi-million customer base.
We launched our first market with Leobank in Azerbaijan in 2021, where we’ve already taken a leading market position. Our next market was Vietnam, where we launched Liobank in early 2023 and have also reached strong traction. We have several more markets on the roadmap in the next 12 months and are starting to build out teams there.

Why Fintech Farm is a great place to be
Our ambition. We are looking to become a leading consumer digital bank brand in each market we operate, making it easy for consumers to interact with their money. You could be a part of this exciting journey.
Our culture
Customers. We always go above and beyond to provide an amazing customer experience. We serve our customers the way we would want our mom to be served. And who said that banking has to be boring? We make our apps not just easy but fun to use.
People. We are all business partners in our company. Each of us thinks big, acts as if we own the place and never takes “no” for an answer. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded.

Your Role:
As a Support Engineer (Line 3), you’ll be responsible for investigating issues deeply within logs, databases, and backend processes, providing fixes, and supporting stable product operation across multiple markets.

What You Will Be Doing:

• Analyzing issues based on logs, database data, and system processes
• Investigating complex technical incidents escalated from Line 2 support
• Providing bug fixing for production issues
• Collaborating with developers to identify root causes and implement fixes
• Writing technical documentation for known issues and their resolution paths
• Participating in post-mortem analysis to prevent recurring problems

Who You Are:

• Analytical and detail-oriented — you’re not afraid to dig deep into logs and code
• Proactive and accountable — you don’t wait to be told what to do
• A strong team player — you can explain your ideas clearly and listen to others
• Curious and open to learning — you love solving puzzles and improving things

Your Experience:

• Basic knowledge of Java or JavaScript
• Understanding of the software development life cycle
• Experience with databases (SQL knowledge required)
• English level above intermediate — you can read technical documentation and communicate with international teams

What we are offering

• Competitive salary is negotiable depending on the candidate’s level
• Share options
• We are still a start-up and more benefits are on the way

Who Are We?

We are Welltech — a global company with Ukrainian roots and a powerful mission: to move everybody to start and stay well for life. Today 25.5 million users have trusted Welltech to help them build healthy habits — a testament to the real value our innovative, engaging wellness solutions deliver every day. 🌍

With five hubs across Cyprus, Ukraine, Poland, Spain and the UK and a diverse, remote-friendly team of 700+ professionals, we continue to scale rapidly. Our innovative apps — Muscle Booster, Yoga-Go and WalkFit — empower millions to transform their lifestyles and unlock their personal wellness journeys.

Welltech is where your impact becomes real. And our values clearly attest to that: we grow together, we drive results, we lead by example and we are well-makers.

If this looks like you and you thrive in a fast-paced environment, you’ll fit right in at Welltech. Let’s build wellness for millions together.

What We're Looking For

We are looking for a proactive and communicative Junior Helpdesk Engineer to join our IT team. In this role, you will be the first friendly face and point of contact for employees seeking technical assistance. We are seeking an individual who is not only enthusiastic about solving technical puzzles but also possesses a keen, problem-solving mindset. You will be encouraged to identify areas for improvement within our systems and processes and feel empowered to propose changes. Your role is crucial in ensuring the smooth operation of our technology while providing excellent, interactive support to our entire team.

Key Responsibilities:

• Provide timely and effective technical support to employees via our ticketing system, email, Slack, and walk-in requests.
• Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).
• Prepare and configure new employee devices, including hardware setup and software installation.
• Set up and provide support for meeting room audiovisual equipment to ensure seamless presentations and conferences.
• Develop and maintain comprehensive technical documentation, including knowledge base articles for processes and policies, user manuals, and system configurations.
• Deliver user training and guidance on Google Workspace and MacOS applications.
• Identify and escalate complex issues to senior IT staff when necessary.

• Collaborate with the IT team to identify and implement system improvements and upgrades.

   

Required Skills:

• Excellent communication and interpersonal skills, with a genuine desire to help your colleagues.
• A logical approach to problem-solving and a strong sense of curiosity for troubleshooting technical issues.
• Familiarity with MacOS and Google Workspace environments. We don’t expect you to be an expert, but you should be comfortable navigating them.
• Some experience in an IT support or customer service role is highly desirable. We also welcome applications from candidates who can demonstrate equivalent skills through internships, personal projects, or relevant coursework.

• The ability to work effectively both independently and as a collaborative member of a team.

   

Will be a Plus:

• Experience with Jamf or similar MDM
• Experience with Jira Service Management and Jira Assets

• An interest in automation, demonstrated by some experience with scripting (e.g., Python, Bash).

   

Candidate journey: ⭕️ Recruiter call ----> ⭕️ Skills assessment-----> ⭕️ Meet the hiring manager

✨ Why You’ll Love Being Part of Welltech:

• Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.
• Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.
• Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.
• We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!

We're a modern club management and court booking solution for racquet sports club and indoor golf clubs: https://www.getopencourt.com/

We're operating primarily on the US market.

What you'll do:

- Help onboarding new customers (typically tennis, pickleball, padel sports clubs, indoor golf simulator clubs, volleyball clubs, etc)

- Help them set up their club account on our platform, help them understand

- Perform ongoing support for customers after they're onboarded

- Help customers understand how to align their club management needs with what our platform can offer

- Help customers debug any issues they're dealing with

- Handle requests that are incoming via email and WhatsApp/Telegram

- Contribute into our Knowledge Base based on the frequently asked questions

You:

- Have VERY comfortable spoken English

- OK with working US work hours

- Can't live without using AI tools (chatgpt/claude/etc)

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

NOC Engineer role responsibility is to serve as Atlas’ front line for alerts & requests. Our multinational team of Network Operation Center engineers addresses issues with end-user devices, cloud technologies, and basic network troubleshooting. The NOC offers both leadership and technical career progression opportunities. This role is a full-time (40 hours/week) contract.

Responsibilities:

• Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
• Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
• Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
• Projects, as assigned by managers, for the NOC and Support teams.
• Documentation, maintaining knowledge base, new articles, and content improvements.
• Recommend and improve processes to drive better outcomes.

Requirements:

• Microsoft Windows Desktop & Server OS
   
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
  • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
  • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
• E-Mail Technologies
   
  • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
• Networking
   
  • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
• Security
   
  • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
• Great communicators, able to speak at a conversational English level
• 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits
• 1+ years of network experience, including knowledge of ITIL-based Service Operations
• Passionate about delivering consistently positive experiences to our customers
• Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue

Desirable Qualities:

• Experience working in an MSP/Consultancy environment.
• Experience with related tools such as OpsGenie, PageR Duty, PRTG, Scripting with PowerShell, Automate Script, and Azure Functions.
• Strong knowledge of RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.
• Able to design monitors to look for problem conditions in customer environments.
• Able to design scripts to address faults automatically.
• A degree in a relevant field (Computer Science/Computer Engineering).
• Certifications such as CompTIA A+, Server+, Network+ or similar.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Working Hours Offered, No Rotation or On-Calls

• US EST Weekday 2nd Shift — Includes 1h unpaid lunch: Monday-Friday 2 PM-11 PM EST

OR

• US EST Weekday 1st Shift — Includes 1h unpaid lunch: Monday-Friday 6 AM-3 PM EST

OR

• US EST Weekday 3rd Shift — Includes 1h unpaid lunch: Monday-Friday 10 PM-7 AM EST

PwC is a network of over 370,000 employees in 149 countries focused on providing the highest quality services in the areas of audit, tax advisory, consulting and technology development.

What we offer:

-Official employment;

-Remote work opportunity;

-Annual performance and grade review;

-A Dream team of experienced colleagues and high-class specialists;

-Language courses (English & Polish languages);

-Soft skills development;

-Personal development plan and career coach;

-Corporate events and team-buildings.

Job Description:

Under general supervision, the IT Service Desk agent provides remote first-line support as the primary point of contact between end users across 25 territories in CEE and the IT organization. 

Responsibilities:

· Provide first-line IT support remotely through tickets, chat, and hotline.

· Raise, update, monitor, and resolve tickets throughout their lifecycle using the ITSM tool.

· Categorize and prioritize incidents and service requests.

· Communicate incident/request resolution progress with end users effectively via remote channels.

· Serve as the initial point of contact for authorized end users via chat, tickets, or hotline, initiating the Incident Management process.

· Create new ticket records, update existing tickets, assign or transfer to appropriate support teams, and attempt resolution according to service levels.

· Provide clear technical communication about quick fixes and obtain user confirmation before closing tickets.

· Collaborate remotely with IT service teams to resolve incidents and service requests.

· Participate in staff training, knowledge sharing, and awareness sessions remotely.

· Contribute to the creation and maintenance of knowledge base articles and related documentation.

· Report potential major incidents and problems promptly using ITSM tools.

· Perform other duties as assigned.

Requirements:

· Technical training or 1-2 years related experience in desktop hardware/software support.

· Proven ability to provide effective remote IT support via tickets, chat, and hotline.

· Strong interpersonal, organizational, and troubleshooting skills.

· Ability to work effectively as part of a remote, distributed team.

· Familiarity with ITIL methodologies.

· Excellent customer service skills with a remote customer focus.

· Ability to multitask, prioritize, and execute tasks efficiently in a high-pressure environment.

· Clear written and spoken communication skills in English.

· Strong listening and questioning abilities to understand and resolve issues remotely.

· Quick information absorption and retention.

· Attention to detail and analytical problem-solving abilities.

· Business-oriented mindset with a focus on customer satisfaction.

Ready for the challenge? Send your resume and join the team that shapes the future!

Privacy and personal data policy:
https://www.pwc.com/ua/uk/about/privacy.html

Role Overview

We are seeking a highly organized and technically skilled Operations Technical Manager to oversee our global domain and hosting infrastructure. This role is the central nervous system for our online presence, ensuring the stability, scalability, and cost-efficiency of our digital assets. You will manage a vast portfolio of domains and hosting providers supporting B2B clients in the online entertainment industry, bridging the gap between technical administration, high-level vendor management, and strategic financial planning.

Key Responsibilities

   1. Domain & DNS Lifecycle Management
Portfolio Ownership: Manage registrations, renewals, and redemptions for hundreds of TLDs/ccTLDs across the global ecosystem.

DNS Administration: Execute and troubleshoot complex DNS configurations (A, CNAME, MX, TXT, SPF, DKIM) and monitor propagation.

Transfers & Migrations: Execute inbound/outbound transfers (EPP codes, IPS tags) and consolidate registrar accounts.

Security & Compliance: Implement SSL/HTTPS configurations, monitor for hijacking, and ensure adherence to ICANN policies and WHOIS privacy.

   2. Hosting & Infrastructure Management
Hosting Oversight: Manage relationships and configurations across various hosting environments (Shared, VPS, Dedicated, Cloud).

Provider Administration: Interface with hosting providers (e.g., AWS, DigitalOcean, Hetzner) to maintain 99.9% uptime and service levels.

Technical Troubleshooting: Assist DevOps teams in mapping domains to correct hosting environments and troubleshooting server-side connectivity issues.

Resource Management: Monitor hosting usage to ensure server resources align with site requirements and performance goals.

   3. Vendor & Business Account Management
Account Administration: Serve as the Primary Admin for all service provider business accounts, managing access levels, security protocols, and contact information.

Relationship Management: Act as the main operational point of contact for registrars, hosting companies, and third-party service providers.

Contract Negotiation: Negotiate enterprise contracts, pricing tiers, and Service Level Agreements (SLAs) to ensure the best value for the company.

Performance Tracking: Conduct regular reviews of vendor performance and lead migrations if service levels are not met.

   4. Budgetary & Financial Control
Budget Planning: Forecast annual spending on domain renewals, hosting fees, premium acquisitions, and SSL certifications.
Cost Optimization: Analyze the entire infrastructure portfolio to identify underutilized assets, unnecessary hosting overhead, and redundant services.
Financial Reconciliation: Manage the "zero-lapse" renewal process, reconcile invoices from multiple vendors, and ensure timely payments to prevent service interruptions.
ROI Analysis: Evaluate the cost-benefit of new infrastructure investments or premium domain acquisitions.

Requirements
Technical Experience
3+ years in technical operations, infrastructure management, or domain services.

Expert Infrastructure Knowledge: Deep understanding of DNS hierarchy, registrar panels (Cloudflare, GoDaddy, Namecheap), and hosting environments (cPanel, Plesk, or CLI).

Account Management: Proven experience managing enterprise-level business accounts and vendor relationships.

Financial Literacy: Ability to manage budgets, analyze invoices, and track operational expenditures (OpEx).

Core Competencies
High-Stakes Precision: Extreme attention to detail—recognizing that a single DNS or hosting configuration error can cause significant downtime.

Analytical Mindset: Ability to break down complex infrastructure costs and technical problems into manageable tasks.

Strategic Communication: Strong English skills to negotiate with vendors and collaborate with cross-functional teams (DevOps, Marketing, Legal).

Nice to Have
Experience in the online gaming or digital entertainment industry.

Familiarity with cloud resource optimization (finops) or domain traffic analysis.

Experience with domain recovery procedures and legal dispute resolution (UDRP).

Ready to offer:

Social benefits, paid vacations, sick-leaves

Career possibilities with growing team.

✨ Welcome to Win Media – Driving Innovation in iGaming Products! ✨

At WinMedia, we build cutting-edge solutions that shape the future of the iGaming industry 🎯. By combining strategic thinking 💡, creativity 🎨, and data-driven insights 📊, we create products and teams that deliver exceptional player experiences, drive sustainable growth, and set new industry standards 🚀.

With a passionate team and bold vision, we transform ideas into world-class products — and empower people to perform at their best. 💪
 

📌 About the Role

We are looking for an experienced Quality & L&D Manager to join our team 🚀

This role is critical in building scalable learning systems and ensuring the highest quality standards across our teams. The ideal candidate is a strategic thinker and hands-on leader who can design and implement effective training programs, establish quality frameworks, and drive continuous performance improvement aligned with business goals.
 

🛠️ Responsibilities

•  Lead and manage the full Learning & Development cycle: from needs analysis and design to implementation and effectiveness evaluation.
• Translate business needs into scalable training solutions (programs, courses, workshops, blended learning formats).
• Develop and maintain QA & L&D frameworks for managers, including service standards, tone of voice, and compliance-aligned procedures.
• Design, implement, and maintain QA scorecards for chats, emails, and calls; conduct regular quality reviews.
• Deliver coaching sessions, 1:1s, and group trainings based on QA insights and performance gaps.
• Monitor training outcomes, collect feedback, and prepare performance and quality reports.
• Identify knowledge gaps and systemic issues; initiate training or process improvements.
• Support hiring and onboarding processes: onboarding programs, training materials, knowledge checks, and certification.ʼ
• Ensure readiness of new managers before production release
• Collaborate with leadership on KPIs related to quality, knowledge, and team performance.
• Ensure adherence to internal policies, SOPs, and compliance requirements; identify and escalate risk cases.
• Maintain up-to-date documentation, knowledge base, and internal tracking systems.
   

✅ Requirements

• 2+ years of experience in Quality Assurance, Learning & Development, or Training roles.
• Experience working in iGaming, Customer Support, or other fast-paced B2C environments is highly preferred.
• Proven experience in developing and delivering training programs and quality frameworks.
• Strong understanding of QA methodologies, coaching techniques, and adult learning principles.
• Experience creating scorecards, performance reports, and training effectiveness analysis.
• Strong analytical skills with the ability to translate insights into actionable improvements.
• Excellent communication, coaching, and stakeholder management skills.
• Ability to work independently and build scalable processes from scratch.
   

🧰 Tools & Skills

Jira, ClickUp, Notion, or similar task management tools

GSuite (Docs, Sheets, Meet, etc.)

LMS platforms and knowledge base tools

Data analysis and reporting tools

Strong documentation and process design skills

🎯 Ideal Candidate

Has built or scaled QA and L&D processes in fast-growing B2C or iGaming companies.

Combines strategic thinking with hands-on execution.

Passionate about people development and performance excellence.

Able to influence stakeholders and drive measurable quality improvements.

Thrives in dynamic, fast-paced environments with high ownership.

🎁 What We Offer

💰 Competitive salary and strong financial incentives

🚀 Fast career and professional growth opportunities

🎓 Direct mentorship and learning from leadership

🌍 Flexible work setup and supportive, collaborative environment
 

🚀 Let’s win together at WinMedia!

IT Operations & Automation Specialist 

Duration: 2–3 months (Project-based)

Role Overview

We are looking for a proactive and detail-oriented IT Operations Specialist to join our team for a high-impact 3-month project. Your primary mission will be to streamline our internal IT infrastructure by building robust automations and optimizing our core SaaS management platforms (Jamf, Intune, Okta, and Google Workspace).

This is a perfect role for someone who loves "connecting the dots" between different systems and ensuring a seamless, secure, and automated experience for all employees.

What You’ll Do

• Workflow Automation: Design, build, and deploy automated workflows using Zapier, n8n, or similar tools to eliminate manual IT tasks (e.g., onboarding/offboarding, access requests).
• Device Management (MDM): Audit and refine our Jamf (macOS) and Microsoft Intune (Windows) environments, with a focus on perfecting Autopilot and automated deployment profiles.
• Identity & Access Management: Administer Okta (SSO, MFA), ensuring smooth integrations with third-party SaaS apps and maintaining security policies.
• SaaS Administration: Manage and optimize the Google Workspace admin console, including group policies, security settings, and data management.
• API Integrations: Troubleshoot and enhance system integrations using REST APIs, webhooks, and JSON.

• Documentation: Create clear, "non-tech friendly" user guides and detailed technical documentation for all newly created automations and processes.

   

What You Bring (Requirements)

• 3+ years of experience in IT operations, systems administration, or IT support within modern SaaS-heavy environments.
• Automation Mastery: Proven track record of building complex workflows in Zapier or n8n.
• MDM Expertise: Hands-on experience with Jamf and Microsoft Intune (experience with Windows Autopilot is a significant plus).
• Identity Management: Solid experience configuring and managing Okta (SSO, integrations, and lifecycle management).
• Admin Skills: Deep knowledge of Google Workspace administration.
• Technical Literacy: A strong understanding of REST APIs, webhooks, JSON, and authentication protocols (OAuth/OIDC).

• Communication: Ability to explain technical concepts to non-technical colleagues and write structured documentation.

   

Would be a plus

• Experience with scripting (Python or Bash).
• Prior experience in a fast-paced startup or scale-up environment.
• Familiarity with IT security best practices.

Cloudfresh is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Platinum Partner, GitLab Select Partner, Hubspot Diamond Partner, and JumpCloud Platinum Partner. Since 2017, we have specialized in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions.

As a Google Workspace Technical Specialist, you will play a strategic role in our technical team. Your mission is to drive technical excellence and customer success within the Google ecosystem. You will be the technical expert throughout the entire client lifecycle: from early presale demonstrations and complex migrations to ongoing implementation and proactive support. We are looking for an “A-player” who doesn’t just “fix tickets” but takes Ownership of the client’s challenges and delivers high-value solutions.

Requirements:

• Technical Mastery: 2-3 years of proven success in a similar technical role.
• Product Expertise: Deep knowledge of Google Workspace: Admin Console, Security, GCDS and Chrome Enterprise ecosystems.
• Ownership & Autonomy: A proactive, self-driven mindset—you create solutions rather than wait for instructions.
• Language Proficiency: B2 English level required.
• Curiosity: Learning agility and a constant drive to stay updated with the latest Google Cloud standards and updates.
• Customer Focus: Understand customer needs, paint points and translate them into solutions.

Responsibilities:

• Presale & Technical Consulting: Lead technical discussions during presale stage to identify client needs and demonstrate the value of Google Workspace and Chrome Enterprise.
• Migration & Implementation: Design and execute complex migration projects (from legacy systems like MS Exchange or O365) ensuring zero-error delivery.
• Operational Excellence: Design, optimize, and maintain technical processes that scale with our clients’ growth.
• Lifecycle Support: Provide high-quality technical support, addressing disruptions or logistical issues with a calm and structured approach.
• Stakeholder Coordination: Work effectively with internal sales teams and client C-level executives to ensure alignment on technical requirements.
• Process Ownership: Maintain a strong sense of accountability in enforcing technical standards.
• Client Advocacy: Actively seek ways to solve client problems proactively and improve their technical environment.

Work conditions:

• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry.
• Market Exposure: Expand your expertise by engaging with international markets across the EMEA.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth.