Jobs Customer/Technical Support

ArboStar is an innovative SaaS platform that helps tree care, landscaping, and field service companies grow their businesses through smart automation and powerful tools. From scheduling and invoicing to CRM and reporting, we make daily operations easier while helping our clients make the planet greener.
We’re expanding our Implementation Team to ensure every new client gets the best possible start with ArboStar. If you’re organized, detail-oriented, and passionate about helping others succeed, this could be the perfect role for you.

Why We’re Hiring
ArboStar continues to expand and welcome new clients across the globe. To maintain our high standards of client satisfaction, we’re looking for a skilled Implementation Manager who will help us provide dedicated support and world-class service throughout the onboarding journey.
This role will ensure every new client experiences a seamless setup, strong engagement, and continued success with the ArboStar platform.

What You’ll Do
As an Implementation Manager, you’ll guide new clients - primarily tree care and landscaping businesses -through a seamless onboarding experience. Your responsibilities will include:
 

• Leading onboarding and setup for new clients, ensuring smooth adoption of ArboStar tools
• Maintaining proactive communication and follow-ups throughout the onboarding journey
• Performing custom system configurations, integrations, and workflow setups
• Assisting with data migration and creating necessary client forms
• Collaborating with developers and submitting or reviewing Jira requests
• Conducting live product training sessions and explaining platform functionalities
• Monitoring client payments and performing timely follow-ups if needed
• Identifying and executing upsell opportunities for additional products and features
• Updating internal and external knowledge base articles
• Partnering with Sales, Customer Success, and Product teams to deliver a unified client experience
   

What We’re Looking For

• 2+ years of experience in Implementation, Customer Support, Onboarding, Training, or Member Services (preferably in SaaS or tech)
• Exceptional English (C2 level) with little to no accent — confident in speaking, writing, and presenting
• Spanish proficiency is required
• Excellent presentation and communication skills
• Highly organized, detail-oriented, and able to manage multiple clients independently
• Experience collaborating with developers or QA teams using Jira or similar tools
• Proficiency with CRM and project management systems (HubSpot, Pipedrive, Asana, Google Suite, etc.)
• Comfortable working remotely in the Eastern Time Zone: 9:00 AM – 5:00 PM (EST)
   

Compensation & Benefits

• 10 paid vacation leaves per year
• A paid day off on your birthday or special day
• Opportunity to work in the green industry, helping to make our planet greener
• A bonus system currently being developed for future implementation
• Supportive, remote-first culture focused on growth and impact
   

Why You’ll Love Working With Us
At ArboStar, you’ll work in a collaborative, supportive environment that values both professional excellence and personal well-being. You’ll have the chance to shape the client experience, contribute to product innovation, and see your impact reflected in our clients’ success.
Ready to Grow with Us?
If you’re passionate about client success, thrive in a fast-paced environment, and want to make a real difference - we’d love to meet you.
Apply now and help us make the world a little greener, one implementation at a time.
Job Type: Full-time
Work Location: Remote

Job Type: Full-time
Work Location: Remote

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are currently seeking a Customer Support Representative (Hospitality) to join our team.

This role is part of a newly launched international project in the hospitality industry, supporting guests throughout their stay and ensuring they receive exceptional service at every stage of their journey.

You'll communicate with guests across multiple channels, helping them with booking-related questions, property access, reservations, and other service requests. We're looking for professionals who genuinely enjoy helping people, stay calm under pressure, and believe that every interaction should leave guests with a positive impression.

Working schedule:

• Monday–Sunday;
• 5 shifts per week on a rotating schedule, 2 obligatory night shifts, first couple of months no night shifts;
• Shift options:
  • 07:00–16:00 CET
  • 15:00–00:00 CET
  • 23:00–08:00 CET
• 30-min. lunch break;
• +25 min. sanitary break
• Schedules are shared one week in advance.

Your future responsibilities include:

• Providing support to guests via phone calls, email, chat, WhatsApp, and online booking platforms;
• Assisting guests with booking questions, reservation updates, and property access;
• Delivering service with a true hospitality mindset, always putting the guest experience first;
• Resolving guest inquiries efficiently while maintaining a warm, professional, and empathetic tone;
• Escalating critical cases, such as refund requests, legal matters, or complaints requiring special attention, to the appropriate internal teams;
• Accurately documenting customer interactions using internal systems and tools;
• Collaborating with teammates to ensure a seamless and consistent guest experience.

Communication channels:

• Phone calls;
• Email;
• Live chat;
• WhatsApp;
• Online booking platform messages.

Needed experience & skills:Required:

• German (B2+) and English (B2+)
• At least 1 - 3 years of experience in Customer Support, Hospitality, or another customer-facing role;
• Confidence communicating with customers across multiple channels.

Soft skills:

• Strong problem-solving skills and the ability to think independently;
• Excellent written and verbal communication;
• A warm, guest-oriented communication style;
• Ability to remain calm and professional in challenging situations;
• Adaptability in a fast-changing environment;
• Strong multitasking skills without compromising service quality;
• Positive attitude and genuine team spirit.

Work with EverHelp is about:

• Fully remote collaboration;
• Working on an international hospitality project supporting guests from around the world;
• A welcoming, collaborative team environment where people genuinely support one another;
• Comprehensive onboarding and continuous support from experienced professionals;
• Opportunity to grow while working with a fast-growing international business.

Training program:

• Three-week paid onboarding program, including:
  • self-paced learning;
  • live online training sessions;
  • quizzes;
  • practice with real customer cases.
• You'll receive continuous guidance from experienced teammates throughout your onboarding.

What makes this role unique?

Hospitality is about much more than answering questions—it's about creating memorable experiences. Every interaction is an opportunity to make a guest feel welcome, supported, and valued.

You'll join a rapidly growing international project where adaptability, teamwork, and a genuine desire to help others are just as important as technical knowledge. While the environment can be fast-paced, you'll always have access to comprehensive training and 24/7 support from experienced colleagues.

Submit your resume and join our team! 🚀

We are building a customer support team for our new project and are looking for a Customer Support Representative who is confident in both spoken and written German and English (B2 or higher).
 

You’re our ideal candidate if you:

• Are fluent in German (B2/C1 level);
• Have strong communication skills and are eager to learn, grow, and quickly grasp new information;
• Have previous experience in customer support (a plus, but not required).
   

What you’ll do:

• Providing customer service to German-speaking customers during incoming calls;
• Responding to inquiries about products in writing;
• Ensuring high-quality customer service and a positive experience when interacting with the service.
   

What we offer:

• Paid training;
• Stable and on-time salary (fixed pay + performance-based bonuses);
• Career development opportunities (within the project or in other company departments);
• Full-time employment;
• Work schedule: Monday to Friday, 10:00–18:00 (Kyiv time);
• Comfortable office or the option to work remotely (with a stable internet connection and backup power during outages);
• Supportive colleagues and a friendly, young team.

Welcome to Win Media — Powering Next-Level iGaming Experiences! ✨

At Win Media, we create innovative, high-performance solutions that shape the future of online gaming 🎯

Our products combine smart operational processes ⚙️, seamless player experience 🎮, and data-driven decision-making 📊

With a passionate team and bold vision, we build casino platforms that are stable, scalable, and loved by players worldwide 🚀

We’re growing fast — and now looking for a VIP Team Lead!
 

🌟 What we expect from you

• 3+ years of experience in iGaming, including experience in VIP Operations / VIP Management
• 1+ year of experience leading a VIP team
• Proven experience working with Tier-1 GEOs
• Strong understanding of VIP player lifecycle, segmentation, retention, and loyalty mechanics
• Experience managing teams of 10+ people
• Hands-on experience building operational processes and managing daily VIP operations
• Experience working with VIP client segmentation and customer portfolio distribution
• Strong understanding of CRM processes and VIP customer management
• Experience working with AI-powered tools or willingness to implement AI into operational processes
• Strong analytical mindset with the ability to make data-driven decisions
• Experience collaborating with Product, CRM, Analytics, Payments, Retention, and Customer Support teams
• Strong leadership, coaching, and people management skills
• Ability to manage multiple GEOs, brands, and operational priorities simultaneously
• Experience in iGaming B2C is a must
 

🎯 Your future responsibilities

• Lead and develop the VIP Operations team
• Organize daily operational processes and ensure high-quality VIP customer management
• Plan team schedules across multiple GEOs and time zones
• Distribute VIP customer portfolios between managers and monitor workload efficiency
• Ensure proper execution of segmentation strategies provided by Product and Analytics teams
• Monitor VIP Managers' performance, quality standards, and operational KPIs
• Implement and optimize AI-driven operational processes to improve team efficiency
• Review customer interactions and provide coaching and feedback to VIP Managers
• Continuously optimize operational workflows and identify improvement opportunities
• Collaborate closely with Product, CRM, Analytics, Payments, Retention, and Customer Support teams
• Participate in developing operational recommendations for VIP programs and customer experience
• Support business growth by improving VIP retention operations and operational excellence
 

🎁 What We Offer

💰 Competitive salary and performance-based bonuses

📚 Professional growth in a fast-scaling iGaming company

🚀 Opportunity to lead one of the company's most strategic business directions

🤝 Supportive and collaborative team culture

🌍 Flexible work environment focused on growth and innovation

🎯 Direct impact on VIP operations, customer retention, and business performance

We are a U.S.-based telehealth company looking for a technical, process-oriented Support & Operations Specialist to join our existing support team.

This is not a standard customer support role. Your job is to solve complex operational issues, improve internal processes, and reduce manual work through automation. You will handle escalated support cases while continuously improving how the support team operates.


You will work inside:

EMR
CRM
Chatway
Email
Phone support
AI and automation tools (Make, Zapier, APIs, etc.)


Responsibilities

Technical Support & Escalations
Handle complex support cases escalated by the support team
Speak with customers by phone when needed
Investigate operational issues across multiple systems
Coordinate with developers when technical fixes are required
Troubleshoot billing, order, and workflow issues
Process Improvement & Automation
Identify repetitive manual work
Build and maintain automations to eliminate repetitive tasks
Improve internal workflows and support efficiency
Document processes and create internal tools where appropriate


Operations

Monitor order flow and identify bottlenecks
Resolve delayed or stuck orders
Track issues across EMR and CRM
Improve operational reliability


Requirements

Fluent spoken and written English
Comfortable speaking with U.S. customers by phone
Strong technical problem-solving skills
Experience with CRM systems
Experience with automation tools such as Make, Zapier, APIs, AI workflows, or similar
Able to investigate issues independently and work across multiple systems
Available during U.S. business hours


Nice to Have

Experience in telehealth or healthcare operations
Basic SQL or scripting knowledge
Experience working alongside engineering teams


Success Metrics

Resolution time for complex cases
Reduction in manual support workload
Number and impact of implemented automations
Operational improvements delivered


Compensation

Hourly, with long-term opportunity and performance-based increases.


When applying, include:

Your availability (timezone + working hours)

Examples of automations or process improvements you have built

A brief description of the most technically challenging support issue you solved

 

We are looking for a Technical Support Specialist to join our Customer Success team and provide technical support throughout the customer journey. In this role, you will assist clients during implementation, troubleshoot technical issues, support software integrations, and work closely with Product, Engineering, and QA teams to ensure a seamless customer experience. You will also contribute to improving our support processes and documentation while helping clients successfully adopt our platform.
 

Key Responsibilities:

Client Support During Implementation:

• Collect and assess technical issues from newly signed clients to ensure a smooth and efficient onboarding process;
• Lead troubleshooting meetings and provide real-time technical support via Google Meet, phone calls, and recorded training materials;
• Ensure timely resolution of implementation-related technical issues.
   

Technical Support & Client Assistance:

• Act as the first point of contact for clients experiencing technical issues;
• Manage client requests via email, phone, live chat, and CRM systems;
• Diagnose and troubleshoot technical problems, escalating complex cases to developers when necessary;
• Create and manage bug reports using CRM platforms such as Jira, Pipedrive, or similar systems;
• Collaborate closely with the QA team to reproduce, investigate, and resolve reported issues.
   

Ongoing Client Success & Engagement:

• Proactively follow up with clients to ensure continued platform usage and address potential issues;
• Assist in creating and maintaining user guides, FAQs, and other training materials to improve client self-service.
   

Requirements:

Technical & Industry Experience:

• Experience in the IT industry (client onboarding, technical support, or customer success in a B2B SaaS environment);
• Strong technical troubleshooting skills and the ability to explain complex concepts to non-technical users;
• Familiarity with CRM platforms such as Pipedrive, Jira, Zendesk, or similar systems is preferred.
   

Communication & Training Skills:

• Excellent English communication skills (C1 or higher), both written and verbal;
• Strong presentation and training skills, with the ability to conduct client sessions via Google Meet or phone.
   

Professionalism & Organization:

• Highly organized and self-motivated, capable of handling multiple tasks and shifting priorities;
• Customer-focused approach with a commitment to providing excellent service.
   

What We Offer

• Fully remote work;
• Work time from 16:00 to 00:00 (Kyiv time).
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language trainingж
• 10 days paid vacation;
• Competitive salary;
• Work in a green industry.

Join an innovative AI-powered voice commerce platform and become the first Customer Support professional responsible for building and scaling customer support operations from the ground up.

This role combines hands-on customer support ownership with the opportunity to design processes, implement tools, define KPIs, and build a future support organization. As the business grows, you will hire, train, and lead support agents, evolving into the manager of the future Service Center.
 

Responsibilities

• Build and own the entire B2C customer support function from scratch
• Establish a tiered support model combining AI voice agents, human escalation, and engineering support workflows
• Create and manage Help Center content, FAQs, troubleshooting guides, and self-service resources
• Own customer refund and dispute processes
• Manage support across multiple channels, including voice interactions, QR-code support, and order-related customer touchpoints
• Handle customer issues related to order accuracy, missing or incorrect items, payments, cancellations, and other service-related inquiries
• Coordinate support processes and escalations with OEM partners
• Work closely with Product and Engineering teams, turning customer feedback into actionable improvements
• Define, track, and improve support KPIs and SLAs
• Maintain operational reporting for internal stakeholders and external partners
• Analyze support trends, identify root causes, and drive process improvements
• Hire, onboard, train, and manage support agents as customer volumes grow
   

Requirements

• Experience building or significantly improving B2C customer support operations
• Experience designing support processes, selecting tools, creating knowledge bases, and establishing workflows
• Background in consumer commerce, food delivery, on-demand services, e-commerce, or similar customer-facing industries
• Experience working with tiered support models involving automation, chatbots, or AI-driven first-line support
• Experience managing refunds, disputes, and customer resolution processes
• Ability to work cross-functionally with Engineering, Product, Operations, and external partners
• Experience defining and managing support KPIs, SLAs, and reporting frameworks
• Strong analytical mindset with the ability to turn support insights into operational and product improvements
• Comfortable working in a fast-paced startup environment with ambitious launch deadlines
• Strong communication, organizational, and stakeholder management skills
   

Nice to Have

• Experience with Intercom
• Experience with Stripe
• Experience supporting AI-powered or technology-driven consumer products
   

Why This Role?

• Be the first support hire and shape the entire customer support function
• Work directly with AI, voice technology, and consumer commerce products
• Influence product and operational decisions through customer insights
• Build and lead your own team as the company scales
• Clear growth path toward managing the future Service Center
   

Working day Mon-Fr 12am - 9pm Kyiv time

Remote, full-time, B2B, no weekends or night shifts.

Hi there!

Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!

Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
Required skills:

— Intermediate English (B1)

— Familiarity with Linux/UNIX command-line tools/environment

— Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

— Experience with MySQL or other SQL database

— Understanding of typical hardware server components

As a plus:

— Technical background and IT education

— Scripting skills (bash, perl or python)

— Linux server performance troubleshooting

— Experience with web server software (like apache, nginx)
— Knowledge in the field of voip, sip

Don’t know how to deal with an issue yet? Don’t worry, we’ve got good internal courses and documentation and a great team to help you climb up the learning curve!

We offer:

— Professional development

— Highly skilled colleagues who are ready to share knowledge

— Professional trainings

— Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

— Official competitive salary

— Performance review every six months

— Paid vacations, compensatory leaves and sick leave

— Work schedule up to you: standard “office” schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.

— English classes with the experienced teachers

Responsibilities:

— Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs

— Troubleshooting technical issues by request from customer’s tech team

—Monitoring of customers’ hardware and software infrastructure and ensuring site reliability

— Performing software updates or/and migrations to the new hardware or in the cloud

— Constant self-development in technical skills to catch up with the latest trends in technology

— Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations

— Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

— You will rapidly gain vast knowledge of:

a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry

— Managing expectations of business customers and vise escalation to keep the situation under control

About company:

PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didn’t exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industries’ Wild West pioneers.

The company was founded in 2001 — and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!

More information about the company can be found on our website portaone.com.

We are looking for a technically minded support and operations specialist to manage complex EMR workflows, assist customers through chat, and identify broken processes, system issues, and operational gaps.

This is not a software development role and not a standard customer service position.

The right person should be comfortable working across several systems, investigating why a case did not move forward correctly, and taking ownership until the issue is resolved.

Responsibilities

• Respond to customers through Chatway.
• Operate and manage workflows in the CARE EMR and our internal EMR.
• Review patient statuses, intake forms, lab results, physician approvals, prescriptions, shipments, renewals, and other treatment stages.
• Investigate cases where a patient is stuck or a process was not completed correctly.
• Determine whether an issue is caused by user error, missing information, incorrect configuration, an operational problem, or a system bug.
• Reproduce issues and document them clearly.
• Create and manage tasks in Monday.com.
• Escalate technical, medical, pharmacy, laboratory, and operational issues to the correct team.
• Follow open issues until they are fully resolved.
• Test fixes and workflow changes after implementation.
• Identify repeated problems and suggest process improvements.
• Coordinate between customer support, medical teams, operations, pharmacies, laboratories, and product teams.
• Maintain and update internal procedures and documentation.

Main Systems

• Monday.com
• Chatway
• CARE EMR
• Our internal EMR
• Pharmacy, laboratory, payment, and shipment tracking systems

Requirements

• Previous experience in technical support, SaaS operations, system operations, HealthTech, or another complex operational environment.
• Excellent written English.
• Strong analytical and troubleshooting skills.
• Ability to understand an entire workflow rather than only respond to individual messages.
• Ability to work across several systems at the same time.
• Strong attention to detail and follow-up.
• Ability to document:
  • What happened
  • What should have happened
  • How to reproduce the issue
  • Which users or workflows were affected
• Ability to work independently and take ownership of cases.
• Ability to distinguish between a technical issue, operational issue, medical issue, and user error.
• Comfortable learning new systems quickly.

Nice to Have

• Previous experience with EMR or EHR systems.
• Experience in telehealth, healthcare, or pharmacy operations.
• Experience with Monday.com.
• Manual QA or system testing experience.
• Basic familiarity with APIs, JSON, browser developer tools, or system logs.
• Experience supporting U.S. customers.

This Role Is Not Suitable For

• Someone looking only for a basic chat support position.
• Someone who relies only on templates without investigating the case.
• Someone who needs detailed instructions for every action.
• Someone who considers a case completed immediately after escalating it.
• Someone who does not enjoy investigating complex workflows.

The ideal candidate combines customer support skills with the mindset of a technical operations and QA specialist.

Let’s start with a Hello 
At AzuraInfinity, we connect talented professionals with fast-growing international projects across multiple markets worldwide. We value initiative, ownership, and the ability to make a real impact in a dynamic environment.

We are currently looking for a Spanish-speaking VIP Manager to join our team and drive player retention, engagement, and loyalty across LATAM markets.

Responsibilities

• Build and maintain strong relationships with VIP players across LATAM markets.
• Deliver a high level of personalized customer service and account management.
• Monitor player activity and identify opportunities to improve retention, loyalty, and player value.
• Proactively engage VIP players through various communication channels, including chat, email, and phone.
• Develop tailored offers, bonuses, and promotional activities based on player behavior and preferences.
• Work closely with CRM, Retention, Payments, Support, and Product teams to ensure an exceptional player experience.
• Handle escalations and resolve player issues in a timely and professional manner.
• Monitor VIP performance metrics and prepare regular reports.
• Identify potential risks related to player satisfaction and proactively implement retention actions.
• Maintain detailed and accurate records of player interactions and activities.

Requirements

• 1+ year of experience in VIP Management, Customer Success, Retention, CRM, or Account Management within iGaming.
• Fluent Spanish (C1-C2 level) and English at a conversational level or higher.
• Strong communication and relationship-building skills.
• Customer-oriented mindset with a proactive approach to problem-solving.
• Ability to work with multiple priorities in a fast-paced environment.
• Analytical mindset and ability to interpret player behavior and performance data.
• Experience working with VIP players within online casino and/or sportsbook projects will be considered a strong advantage.

Nice to Have

• Previous experience in LATAM markets.
• Experience with CRM platforms, retention tools, or customer management systems.
• Understanding of responsible gaming principles.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with international teams and global markets.
• Professional development and career growth opportunities.
• Flexible and supportive work environment.
• Remote-first culture.
• Access to exciting and rapidly growing iGaming projects.

We are looking for an L1 Technical Support Specialist to join our 24/7 Operations team.
As the first point of contact for our partners, you will play a key role in delivering fast, professional, and high-quality technical support while ensuring stable daily operations.
This role is ideal for someone who enjoys problem-solving, adapts quickly to changing priorities, and is eager to develop technical skills.

Requirements:

- Be the first point of contact for partner requests and provide timely responses within SLA.
- Create, update, and maintain tickets with clear technical information and accurate status updates.
- Perform standard operational and configuration tasks following internal procedures.
- Investigate customer-reported issues using internal tools and documentation.
- Perform first-level technical troubleshooting by reviewing logs, monitoring systems, and application behavior.
- Reproduce known issues and follow established troubleshooting guides.
- Monitor alerts and respond according to operational procedures.
- Escalate complex incidents to the appropriate technical teams with complete investigation details.
- Coordinate communication between partners and internal teams throughout the incident lifecycle.
- Maintain accurate documentation and ensure smooth knowledge transfer between shifts.
- Support new operational processes and continuously learn new products, tools, and workflows.

Responsibilities:

- Has basic technical knowledge and strong analytical thinking.
- Learns quickly and enjoys understanding how systems work.
- Can effectively manage multiple conversations and tasks simultaneously.
- Easily switches between priorities without losing focus.
- Pays close attention to details.
- Communicates clearly and professionally.
- Takes ownership and follows tasks through to completion.
- Knows when to investigate independently and when to escalate.
- Enjoys working in a collaborative team environment.
- Adapts quickly to changing business needs and new technologies.

Technical skills
- We expect basic knowledge of:
- HTTP / REST APIs
- Client-server architecture
- Web applications
- Reading application logs
- Basic networking concepts
- Basic SQL (would be a plus)
- Postman or similar API tools (would be a plus)
- Monitoring tools (Grafana, Kibana, ELK, etc.) (would be a plus)

Умови роботи

What will make you successful
Successful L1 Specialists are:
- Fast without sacrificing quality.
- Highly organized.
- Detail-oriented.
- Curious and willing to investigate.
- Comfortable making decisions within established procedures.
- Flexible and adaptable to changing priorities.
- Passionate about continuous learning and professional growth.

What we offer
- Opportunity to work with international partners.
- Continuous technical learning and mentoring.
- Career growth toward L2 Technical Support, Integrations.
- Friendly and supportive team.
- Modern technologies and real production systems.
- 24/7 shift schedule.
- Medical insurance;
- Regular salary reviews and timely payments;
- Provision of necessary equipment for work as needed.

Professional development:
- Corporate English classes;
- Mentoring from experienced Team Leads;
- 50% reimbursement for courses/certifications/webinars, etc.;
- Development towards leadership positions within the company.

Work-life balance:
- Ability to work fully remotely;
- Vacation: 24 calendar days per year;
- Paid sick leave;
- Informal office meetings every month.

🌟 Company Overview
Chern & Co Ltd is a growing European corporate services company specialising in company formation, accounting, tax registration, and compliance support in Ireland, with expansion to the UK planned soon.
We help international entrepreneurs, startups, SMEs, and e-commerce businesses establish and manage companies across Europe.

🔥 Position Overview
We are looking for a proactive and detail-oriented Client Success Manager & Case Manager to become the main point of contact for our clients.
In this role, you will manage client relationships, coordinate service delivery, and ensure an excellent customer experience while supporting long-term client retention and business growth.

📌 Employment Details
Location: Remote
Employment Type: Full-Time, Permanent. Independent contractor
Schedule aligned with Ireland (GMT), with some flexibility

💥 Requirements
● 2+ years of experience in Client Success, Account Management, Customer Support, or a similar client-facing role.
● Strong written and spoken English.
● Experience working with CRM systems (Bitrix24, HubSpot, Zoho, or similar).
● Excellent communication and relationship-building skills.
● Strong organizational and multitasking abilities.
● Attention to detail and proactive approach.
● Comfortable working in a KPI-driven environment.

💫 Key Responsibilities
● Manage a portfolio of client accounts and act as their main point of contact.
● Build long-term relationships and provide exceptional customer support.
● Coordinate company formation, accounting, tax, and compliance services.
● Work closely with internal teams and external partners to ensure timely service delivery.
● Identify cross-selling and upselling opportunities.
● Maintain accurate client information and communication in CRM.
● Prepare quotations, proposals, and client documentation.
● Resolve client issues and ensure high customer satisfaction.

💡 Nice to Have
● Experience in corporate services, legal, accounting, tax, or compliance.
● Experience working with international B2B clients.
● Commercial mindset with experience in upselling or account growth.
● Additional languages (German, Spanish, Chinese, etc.).

💼 What We Offer
● Competitive salary €1,100–€1,300/month (higher compensation may be considered for candidates with highly relevant experience).
● Quarterly performance bonus based on cross-selling and upselling results.
● Independent contractor agreement.
● 20 paid vacation days, increasing to 30 days after one year.
● Professional development budget of up to €500/year (after 6 months).
● Full onboarding and training.
● Career growth opportunities within a fast-growing international company.
● Mentorship from experienced professionals.
● 100% remote work with an international team.

Ready to level up your career?

Playtech‘s POP (Playtech Open Platform) Team is looking for a proactive Product Operations Engineer Intern with strong investigation skills.

Your influential mission. You will...

• Process internal and external customers' requests and issues
• Make investigation of user complaints by application logs analysis and finding solution based on existing documentation
• Collaborate with partners and stakeholders through ticket systems and emails
• Apply application configuration changes
• Support deployment, verification and testing processes

Components for success. You...

• Have technical education and mindset with attention to details
• Possess intermediate or higher proficiency in English, both written and spoken
• Demonstrate clear and well‑structured verbal and written communication
• Are able to analyze application and system logs
• Bring strong troubleshooting and investigation skills
• Have a basic understanding of network communications and protocols, including HTTP(S), TCP/IP, DNS, firewalls, and load balancing

You'll get extra points for...

• Experience with visualization tools such as Kibana and Grafana
• Familiarity with Linux command line interface
• Experience in L2 production application support
• Experience with CI/CD tools and processes, including Git, Jenkins, Argo CD
• Programming/scripting on one of programming languages

Thrive in a culture that values...

• Possibility to work with a product company
• Personalised professional growth
• Warm and friendly attitude to every specialist
• Educational possibilities
• Competitive salary and benefits
• Medical insurance
• Fully-equipped cosy office space located in the city centre (Gulliver, “Palats Sportu” metro station)
• Paid vacation days, sick leaves and national holidays
• Corporate events and team buildings

POP (Playtech Open Platform) TEAM

Playtech Open Platform provides a unified network and API for communication with the Playtech infrastructure, enabling client-side implementation by independent developers. It is an adapter between systems, and it can deliver a more accessible and seamless integration between gaming provider services and operator systems.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

We are looking for a highly organized, customer-focused Support Representative / Client Success Coordinator to become the communication hub between our customers, technicians, office staff, and suppliers.

This is an excellent opportunity for someone who enjoys helping people, multitasking, and keeping operations running smoothly.

Key Responsibilities

Customer Communication

• Answer incoming phone calls professionally.
• Respond to customer inquiries promptly and courteously.
• Schedule appointments and service visits.
• Confirm appointments with customers.
• Notify customers when technicians are on the way.
• Follow up after completed jobs to ensure customer satisfaction.
• Handle customer concerns professionally and escalate when necessary.

Dispatch Coordination

• Coordinate daily technician schedules.
• Dispatch technicians to service appointments.
• Monitor technician progress throughout the day.
• Inform customers of arrival times and schedule changes.
• Reschedule appointments when necessary.
• Coordinate emergency service calls.

CRM & Data Management

Maintain accurate records by updating:

• CRM
• Google Sheets
• Customer information
• Job status
• Appointment schedules
• Estimates
• Work orders
• Technician notes
• Payment status
• Supplier information

Attention to detail is essential.

Supplier Communication

Communicate with suppliers regarding:

• Glass orders
• Hardware availability
• Material lead times
• Delivery schedules
• Product pricing
• Purchase orders
• Order tracking

Follow up to ensure materials arrive on time for scheduled installations.

Administrative Support

Assist with:

• Creating work orders
• Updating job notes
• Organizing digital documents
• Tracking outstanding estimates
• Monitoring customer follow-ups
• Supporting the sales and operations teams
• Maintaining organized electronic records

Daily Responsibilities

• Answer incoming calls.
• Make outbound customer calls.
• Dispatch technicians.
• Update CRM.
• Update Google Sheets.
• Communicate with suppliers.
• Coordinate deliveries.
• Confirm appointments.
• Notify customers when technicians are en route.
• Follow up on completed projects.
• Assist with scheduling changes.
• Keep management informed of any issues affecting customer satisfaction.

At MINT Innovations, we develop intelligent software solutions for parcel locker systems, helping logistics companies and retailers automate last-mile delivery around the world.

We are looking for a Technical Support Manager to join our team and become the primary technical contact for our international B2B customers. In this role, you will work directly with customers and their field service engineers, helping them resolve software and hardware-related issues, ensuring smooth system operation, and delivering an outstanding support experience.

Key Responsibilities

• Provide technical support to international B2B customers via email, phone, and online meetings.
• Communicate directly with customers' technical teams and field service engineers.
• Troubleshoot software, hardware, networking, and system integration issues related to parcel locker solutions.
• Analyze incidents, identify root causes, and coordinate issue resolution with internal engineering teams.
• Assist customers during installation, configuration, commissioning, and maintenance of parcel locker systems.
• Support software deployments, upgrades, and system updates.
• Monitor and prioritize support requests to ensure timely resolution according to agreed service levels.
• Escalate complex technical issues to Development, QA, Hardware, or Product teams when required.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Create and improve knowledge base articles and technical documentation.
• Build long-term relationships with customers by providing professional, responsive, and high-quality technical support.

What We're Looking For

• Experience in Technical Support, Application Support, Customer Support, System Administration, or a similar technical role.
• Strong troubleshooting and analytical skills.
• Ability to diagnose and resolve complex technical issues in a structured manner.
• Excellent communication and customer service skills.
• Experience working with international B2B customers.
• Ability to manage multiple tasks and prioritize effectively.
• Strong sense of ownership and responsibility.
• Upper-Intermediate or higher English (written and spoken) is required.

Technical Knowledge

Experience with some of the following is highly desirable:

• Windows and Linux operating systems
• Networking fundamentals (TCP/IP, VPN, DNS)
• REST APIs
• SQL databases
• Log analysis
• Remote support tools
• IoT or connected devices
• Hardware installation and troubleshooting
• Ticketing systems (Redmine, Jira, Zendesk, or similar)

Nice to Have

• Experience supporting enterprise software products.
• Experience working with IoT devices or self-service kiosk solutions.
• Understanding of software deployment and configuration.
• Experience reading technical documentation and log files.
• Familiarity with parcel lockers, vending solutions, or smart devices.

What We Offer

• Opportunity to work on an innovative product used by international customers.
• Challenging technical tasks combining software and hardware.
• Professional and supportive engineering team.
• Competitive compensation and reviews.
• Opportunities for professional growth and continuous learning.
• Flexible working environment.
• Modern tools and technologies.