Jobs

Your Role

• Primary work: doing matched betting offers (full training provided).
• When IT issues arise: switch roles to troubleshoot and fix problems.
• Manage and monitor VMs (Hetzner), VPNs, and our SIM Gateway.
• Work with Google Spreadsheets (must be confident with formulas, pivot tables, etc.).
• General IT problem-solving (VM not starting, VPN issue, spreadsheet errors) Be able to learn these and adapt or make suggestions to better our operations over time.
• Remote, from your own home, flexible hours (some evenings if needed).

Job Description:

👋 We’re looking for a new colleague to join our Customer Support team! Your main mission will be helping customers solve their issues while ensuring a high level of service and satisfaction.

What you’ll do:

• Communicate with customers via email, chat, phone, and other channels.
• Answer questions about products and services.
• Assist with technical, financial, and general support issues.
• Escalate complex cases to other departments and keep customers informed.
• Report website errors or issues.
• Translate and localize content for the website.

Work Schedule:

• Floating, rotational work schedule.
• 5 working days per week.
• 2 floating days off per week.
• Shifts from 10:00 AM to 7:00 PM and from 3:00 PM to 12:00 AM.

Our Expectations:

• Proficiency in German and English (B2+ level, written and spoken).
• 1 year of customer support experience (preferred).
• Personal laptop (for remote work abroad; equipment provided in Ukraine).
• Strong communication skills, stress resilience, and the ability to learn quickly.
• Confident PC user, ability to handle large volumes of information.
• Knowledge of Zendesk, Magento is a plus.

We Offer:

• Competitive salary.
• Paid training and supervisor support.
• Career growth and professional development opportunities.
• Friendly team and corporate events.
• Paid vacation and social package.
• Remote work format.
   

Why us?

We create a modern environment where knowledge, teamwork, and openness are valued. If you enjoy helping people and want to grow together with the company, we’d love to have you on our team!

📩 Please send your CV with your expected salary and level of English and German proficiency..

We will contact candidates who are invited to the next stage of the selection process.

Ajax is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. As our company continues to thrive, we are constantly seeking active individuals to join our team and contribute to our ongoing growth.
 

Right now, we have an exciting opportunity for a Support Engineer with a strong command of English.

As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.

To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:

• Respond to customer inquiries promptly and professionally via phone, email, and live chat.
• Investigate and troubleshoot client issues related to our products and services, ensuring swift resolution.
• Escalate complex problems to the appropriate team when necessary.
• Document and track customer interactions and problems using our efficient customer relationship management system (CRM).
• Educate customers on the features and benefits of our outstanding products and services.
   

Key requirements for this role:

• Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively.
• Intermediate or higher level of English proficiency.
• Experience in customer communication, ensuring you understand their needs and can provide exceptional support.
• Familiarity with CRM systems (Jira, Confluence, etc.) is. a plus
• A degree in tech/engineering as a plus.
   

In return for your dedication and contributions, we offer:

• Working in dynamically growing multinational and multicultural Group.
• Ability to add value to the business by applying your knowledge and skills.
• Ajax security system kit (you will be a part of the beta-testing program and will be able to test new devices and features before official release).
• Full-time working schedule.
• Medical insurance.
   

If you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems. 

Innovation Systems is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.

Why Innovation Systems? At Innovation Systems, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.

As part of our Customer Success team, you’ll play a vital role in ensuring our clients get full value from Innovation Systems from onboarding and adoption to expansion and renewal.

Key Responsibilities:

• Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success
• Proactively manage a portfolio of customer accounts, ensuring strong adoption, health, and retention
• Lead day-to-day communication with clients via email, phone calls, and our ticketing system to ensure timely responses and proactive support
• Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback
• Partner with Sales and Product to drive upsell/cross-sell opportunities and capture client insights
• Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential
• Coordinate with Support and Product teams to resolve escalations and advocate for client needs
• Maintain accurate records of account activity, notes, and tasks in the CRM (Pipedrive, PandaDoc, Google sheets)

Requirements:

• 2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role (experience with SMBs is a plus)
• Strong understanding of customer lifecycle, onboarding, and retention best practices
• Exceptional communication and relationship-building skills
• Comfortable managing multiple accounts (100+) with varying levels of complexity
• Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms
• Problem-solving mindset and a passion for delivering value to customers
• Ability to explain software features in a clear, engaging, and practical way
• Advanced English proficiency (C1 level or higher) — both written and spoken — is required for effective client communication
• Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.)

What We Offer:

• Only remote work
• Work schedule: 16:00 — 00:00 (Ukrainian Timezone)
• Paid vacation (10 days);
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language training;
• Competitive salary.

We are a matched betting syndicate with staff in Ireland, Ukraine, and the Philippines. Our team uses Hetzner VMs, VPNs, Google Sheets, and a SIM gateway to manage client accounts and offers. We are expanding and looking for someone who is tech-savvy, has very good English, and can balance both IT troubleshooting and day-to-day offer work. Most of our staff are with us since day one, seven years.

This is a hybrid role:

• 70–80% of the time you’ll work like the rest of the team — completing matched betting offers, managing spreadsheets, and hitting targets.
• 20–30% of the time you’ll act as the go-to IT support:
  • Manage & troubleshoot Hetzner virtual machines.
  • Configure & maintain VPN connections.
  • Assist with SIM gateway issues.
  • Help improve workflows in Google Sheets.
  • Train other staff in small IT tasks as needed.
  •  
  • Requirements
  • Strong English (B2 or above) – must be confident handling live chats with casinos.
  • IT savvy – experience with virtual machines, VPNs, or general IT support.
  • Comfortable using Google Sheets daily.
  • Reliable internet and ability to work remotely from home.
  • Proactive, independent, and good problem solver.
  •  
• Nice to Have (but not required)
• Previous experience with DevOps, servers, or gateways.
•  
• What We Offer
• Flexible hours – results matter more than strict schedules.
• Fixed monthly salary  (depending on experience).
• Quarterly bonuses for hitting team targets 
• 7 paid days off per year (self-employed arrangement).
• A supportive international team and a relaxed but target-driven culture.
• Training in both IT and matched betting workflows.
• Couldn't find a better team to join, very friendly staff.

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated Trainee/Junior L2 Support and Configuration Specialist to join our team in Lviv!
 

About the job:

One of our business units, Platform, in the scope of MoneyMatrix Product – a product that offers a wide range of payment options, fraud prevention, and KYC (Know Your Customer) checks.

What You'll get to do: 

1. Advanced Incident Resolution:
- Take ownership of escalated incidents from Customer Support. 
- Conduct in-depth investigations and analysis of complex technical issues.
- Apply advanced troubleshooting techniques to resolve incidents efficiently.
- Collaborate with cross-functional teams to identify root causes and implement effective solutions.
- Document and share incident resolution knowledge to enhance team capabilities. 

2. Process Compliance and Documentation:
- Ensure strict adherence to established processes, guidelines, and project-specific requirements.
- Work closely with incident management teams to systematically address recurring issues.
- Promote knowledge sharing by creating and improving technical documentation. 

3. System Configuration:
- Modify existing system configurations as needed.
- Add new configurations to support client-specific features.
- Set up rules using our internal no-code platform. 

4. Client Integration:
- Configure new clients within the system.
- Test workflows in staging and production environments prior to launch. 
 

What You need to know:

- Bachelor's or Master's degree in a relevant IT field (e.g., Computer Science, Computer Engineering).
- Ability to manage multiple tickets and meet stringent deadlines.
- Exceptional research and analytical skills.
- Technical writing and verbal communication skills in English (at least B1 level).
- Experience in data analysis and report writing using MS Excel.
- Adept at cross-team collaboration.

Nice to have:

- Any experience in an IT company, preferably in roles like Developer, DevOps, Sysadmin, or other technical positions.
- Experience in Log Management and Analysis using tools like Elasticsearch and Kibana.
- Networking knowledge. Rest API.
- Familiarity with monitoring services such as Grafana, New Relic.
- Basic knowledge of Database Administration, particularly SQL.
- Postman expertise.
- Chrome DevTools or similar experience.
- Strong documentation skills to promote knowledge sharing and process improvement.
- Proficiency in any programming language.
- Linux/Bash experience.
- Understanding of K8s basics, docker, VMs.
- Knowledge of SDLC (Software Development Life Cycle).
- Familiarity with Scrum and Kanban methodologies.
- Jira or similar products experience.

Here's what we offer:
 

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.
 

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

We are an international product company in the iGaming industry with a robust presence in global markets. As part of our ongoing expansion and commitment to excellence, we are excited to announce an opportunity for a highly motivated and experienced Support Affiliate /Mobcash Specialist to join our dynamic team.

Key skills:

• Strong communication skills (written & verbal, English required; additional languages a plus).
• Basic understanding of affiliate marketing or willingness to learn.
• Attention to detail and accuracy.
• Ability to multitask and manage time effectively.
   

Responsibilities:

• Provide first-line support to Mobcash affiliates (partners & agents).
• Guide new affiliates through onboarding, account setup, answering questions, and resolving issues.
• Monitor affiliate activity
• Handling customer support issues and complaints
• Keep records of requests, prepare simple reports, and share insights.

Benefits:

•Flexible Working Environment: Choose between working at our modern office in the heart of Limassol, Cyprus, or collaborating remotely from a location of your choice.

• Loyalty bonus: Annually distributed bonus in February to express gratitude for your commitment and hard work throughout the year.

•Birthday Treats: Every team member receives a special treat from the company on their birthday, adding a bit of sweetness to your special day.

•Teambuilding and Celebrations: Engage in fun teambuilding activities and corporate parties, celebrating important dates and achievements together.

•Performance Reviews: Regular performance reviews help team members understand their progress, receive feedback, and discuss their goals and development within the company.

•Recognition of Life Events: We celebrate personal milestones such as birthdays, anniversaries, and professional achievements, fostering a culture of appreciation and motivation.

•English Courses: Enhance your professional growth with company-sponsored English courses at Intermediate and Pre-Intermediate levels.

•Professional Development: Opportunity to stay updated with industry trends by attending worldwide exhibitions and conferences.

Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!

Product that needs your engagement 

Mobion is a cloud-based white-label platform for ride-hailing, delivery, and corporate transport services. Launched in 2016 by Devart, it supports operators in 6+ countries and has handled over 20 million rides for 4M+ users and 500K drivers. 
 

Our ecosystem includes rider and driver apps, a real-time dispatch system, admin dashboards, and branded web portals — all backed by a secure, scalable Azure infrastructure. We offer both SaaS and franchise models to help partners grow fast across regions. 
 

Your future team of professionals 

You will join a 40+ person team that unites product managers, engineers, designers, and sales experts, all focused on scaling Mobion globally. We are a close-knit group that values transparency, collaboration, and ownership, where every voice matters. 
 

Your future challenges

• Onboarding & Activation: Own the end-to-end onboarding flow: success plans, training, data/imports, go-live. Target time-to-first-value and activation.
• Adoption & Value: Drive feature adoption across rider/driver apps, dispatch, admin dashboards and web portals;
• Risk & Escalations: Monitor health scores, predict churn risks
• Expansion & Revenue: Identify upsell/cross-sell, partner with Sales on expansion plays and renewals;
• Insights : Convert customer feedback into crisp product requirements, prioritize with Product.
• Process & Tooling: Build scalable CS processes (playbooks, runbooks, templates) 
   

Impact you will make 

• Assist in onboarding new customers and guide them through the initial setup.
• Conduct product training sessions to ensure customer understanding.
• Develop and improve onboarding materials (tutorials, documentation) and customize processes for different customer segments.
• Maintain regular communication with customers via calls, emails, or meetings.
• Monitor customer health scores and engagement levels.
• Build and manage long-term strategic customer relationships.
• Work with support and product teams to resolve complex issues and develop strategies to minimize recurring problems.
• Develop customer success stories and case studies.
• Create and lead customer engagement programs (webinars, community events).
• Identify upsell and cross-sell opportunities and collaborate with sales teams to drive account expansion.
• Develop customer expansion strategies based on data insights to contribute to revenue growth and increase customer lifetime value.

Skills we are looking for 

Must-have:

• 4+ years in Customer Success/Account Management for B2B SaaS
• Proven track record improving adoption and reducing churn through structured success plans
• Strong executive communication
• Data-driven mindset: interpret product usage, turn insights into actions
• Excellent English (Upper-Intermediate+)

Nice-to-have:

• Domain exposure to mobility/logistics/marketplaces or multi-sided platforms
• Experience launching trials and complex onboardings with integrations
• Ability to write clear docs, tutorials, and deliver enablement webinars
• Familiarity with release/change management in a fast-shipping product org

Benefits you get

• Maintain your work-life balance

Manage your own working hours with our flexible schedule

19 days of annual vacation granted on a pro-rata basis

No overtimes required

• Hybrid type of cooperation

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world

• Stay healthy

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.

15 working days of sick leave per year — because your health is a priority.

• Grow with us

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team

Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team.

• Stand with Ukraine!

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help

We are a perfect match if you share our values

We are professionals in our field.

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.

We know how to focus on the product, think big, and at the same time delve deep into the details.

We create a calm and friendly atmosphere within the company.

We value the freedom of open and transparent communications.

Radical honesty is embedded in the foundation of our culture.

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.

Our Hiring Process

• Recruitment Interview
• Technical Interview
• Offer Call 
   

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted. 
 

The timeframe for feedback between interview stages may take up to 2 weeks.

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)

• Willingness to work shifts and be available outside standard hours for VIP client needs

   

HOW WE WILL KEEP YOU SMILING:

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

Diya is a successful Ukrainian IT company providing full-service IT solutions for businesses worldwide. Our company has a solid professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Responsibilities:

• Support and management of the corporate customer communication platform:
  • Set up dedicated email accounts for customers.
  • Automation rules configuration.
  • Provide training and ongoing support for an internal team.
  • Reports configuration and delivery.
  • Documentation tasks — creating and maintaining an internal wiki.
• Support and management of the internal transportation management systems:
  • Account management.
  • Provide management of access roles and permissions.
  • User support.

Qualifications:

• English B2+ (Upper-Intermediate).
• Experience as a user or support representative of the business and task managing platforms: Jira, Zendesk, ClickUp, etc.
• Basic understanding of a CRM system structure.
• Solid knowledge of Office applications will be an advantage (Word, Excel, Google Docs)
• Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).
• Readiness to different time shifts (our operations are 24/7).

What we offer:

• Comfortable work environment, remote work.
• Schedule based on the round-the-clock support service.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and valuable experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Project description

Join our IT Support Team in Odesa and become a member of our open-minded, progressive, and professional team. In this role, you will be responsible for providing prompt and efficient support to our employees who experience technical issues. You will have the chance to develop your technical and communication skills and gain solid experience in various areas, including working with different OS, hardware, software, and network technologies. Alongside an attractive salary and benefits package, Luxoft will invest in your professional training and support your career growth.

Responsibilities

Provide Technical Support: Respond to requests via the ticketing system and in person, assisting with hardware, software, and network-related issues.

Troubleshoot and Resolve Issues: Diagnose, troubleshoot, and resolve technical problems for end-users, escalating more complex issues to different departments if needed.

Hardware Troubleshooting: Perform basic diagnostics on computer hardware, including desktops and laptops, ensuring timely and effective resolution of hardware issues or referral to a service center as necessary.

Workstation Arrangement and Decommission: Set up and configure computers for new employees, including OS deployment and troubleshooting.

Network Configuration and Troubleshooting: Configure and troubleshoot network connections, including LAN/WAN setups.

Skills

Must have

Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Experience: Minimum of 1-2 years of experience in an IT support or helpdesk role.

Proficiency with Windows OS.

Basic knowledge of Linux and MacOS.

Familiarity with Office 365 software.

Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).

Knowledge and experience in hardware troubleshooting and components replacement.

Familiarity with Microsoft AD, Entra ID, Intune.

Basic knowledge and experience with Cisco network equipment

nice to have.

Nice to have

Cisco, Linux

Languages

English: B1 Intermediate,
Ukrainian: C1 Advanced

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
 

We are growing and have an open position as a Customer Support Representative.

Get to Know Our Client – Vinted

In this position, you will be working with Vinted, the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with a growing community of over 75 million members across 20+ countries. Their mission is simple yet powerful: to make second-hand the first choice worldwide. By empowering people to sell and buy pre-loved items easily and safely, Vinted promotes sustainability and helps extend the life cycle of fashion. As a member of the Vinted support team, you’ll be helping users navigate the platform, resolve issues, and enjoy a seamless experience.

Skills and Qualifications:

• Excellent written skills in English;
• Experience in the Client support area will be a plus;
• Basic technical background (strong experience in using apps);
• Proactive approach, empathetic individuals, problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Providing Customer Support for the website users
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Responding promptly to customer inquiries
• Communicating with customers through various channels (chat/emails)
• Acknowledging and resolving customer complaints
• Keeping records of customer interactions, transactions, comments, and complaints
• Entering data into a CRM, other online tools, and cloud-based platforms
• Other related tasks assigned by managers of the Clients and/or Helpware
  
  We Offer:
• Competitive compensation linked to the EUR rate;
• Medical insurance after the trial period
• English classes;
• Schedule 8 am - 10 pm Kyiv Time( 8 working hours + 1 hour of a break during this period of time);
• Corporate training and parties.

What you will do:

— Provide high-level support to premium players via LiveChat and email;
— Handle complex requests related to payments, bonuses, technical issues, and in-game situations;
— Personally assist key players, helping them navigate the platform;
— Monitor player activity history, engagement, account settings, and VIP program status;
— Escalate issues to internal teams (payments, tech support, backend).

What we expect:

— 1+ years in Customer or VIP Support;
— Excellent communication skills: attention to detail, empathy, and clear, professional language;
— Stress resistance and the ability to work with demanding clients;
— English proficiency at B2 level or higher;
— Confident use of CRM and ticketing systems; strong technical literacy;

What we offer:

— Remote work, 2/2 schedule, for the onboarding period 5/2;
— Payments in USDT (white crypto);
— Fixed salary + performance-based bonuses (KPI) after onboarding period;
— Access to Gemini Advanced;
— Training and support from an experienced international team;
— Opportunity for growth within the project.

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We’re looking for a Technical Support Specialist who is highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution. Exhibits excellent organizational and problem-solving skills.

Responsibilities

• Manual test of web games, which are coming to release.
• Bug report to game providers.
• Work process with currencies: accept the requests from clients, where the client asks the QA team to enable the currency for determining game category.
• Enable clients to our platform. 
• Create client-game provider integrations.
• Resolve interrupted payments/transactions in games.
• Resolve the issues with the launch of the game.
• Provide the information about games to the client. 

Requirements:

• Degree in Computer Science, Engineering, or a related subject
• Work experience in software technical support would be an asset 
• General understanding of client-server architecture
• Knowledge of software methodologies, tools, and processes
• Experience with performance and/or security testing is a plus
• Strong attention to detail and teamwork skills.
• Ability to meet deadlines in a fast-paced environment.

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammate

   

The recruitment process will include a three-day pre-trial period, during which we will test your skills. This period is paid. After successfully completing the pre-trial, an interview will follow. If the interview is successful, the next step will be an offer.

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Technical Support experience?
3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?

The role involves leading a local team of administrative personnel at the Ukraine site, comprising of four key departments: Facilities, Finance, Purchasing, and Import/Export. The team's primary objective is to ensure the smooth operation of the Ukraine site, while adhering to both company global policies and local government regulations.

Job Description
In your new role you will:

Facilities Team Responsibilities
 

• Administer facilities, which encompasses building management, supply chain management, accounts payable, handling facility-related emergencies, and troubleshooting issues
• Serve as the first level contact with the landlord and the global facility team in Munich
• Manage the facility budget and control operational costs to ensure efficient use of resources

Finance Team Responsibilities
 

• Act as the first level contact with outsourced financial and legal companies, as well as the Corporate Service Center Team in Porto
• Facilitate and respond to internal audits to ensure compliance with company policies and regulatory requirements
• Support Private Entrepreneurs with contracts and accounting to ensure seamless business operations
• Manage purchasing and import/export functions to ensure timely and cost-effective procurement of goods and services

Purchasing and Import/Export Responsibilities
 

• Manage import and export documentation to ensure compliance with EU and Ukrainian regulations
• Ensure compliance with EU and Ukrainian regulations to avoid any legal or financial repercussions
• Manage the legal entity to ensure that all business activities are conducted in accordance with company policies and regulatory requirements

Compliance and Process Management
 

• Coordinate processes and set up procedures related to the business activities of the Cypress Ukraine entity to ensure compliance with both the company's global policies and local government regulations.

Contract Management
 

• Review and arrange the signing of sales, service, and lease agreements between the Ukraine entity and vendors/customers. 

Your Profile
You are best equipped for this task if you have:
 

• At least 5 years of experience in Management
• Experience or knowledge in areas of functional responsibilities in Ukraine and familiarity with EU equivalents
• Finance and accounting knowledge/experience
• Import and export laws/procedures, as well as Contract and business law knowledge/experience
• Strong organizational and time management skills, and the  ability to prioritize
• Excellent communication and interpersonal skills
• Exceptional attention to detail
• Strong problem-solving skills and analytical abilities
• Proficient in MS Office
• Fluency in English

Please send us your CV in English.