Jobs Customer/Technical Support

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a project in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
 

We are currently seeking an Сustomer Support Specialist for the French Desk.

You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!
 

Your future responsibilities include:

• Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests,
• Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling,
• Coordinating with suppliers to address delivery delays,
• Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data.
   

Needed experience & skills:

• You have proficiency in French language (C1) is required,
• You have at least 1 year of support experience,
• You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner,
• You can work independently as well as within different teams,
• You are attentive, persistent, and solution-oriented,
• You have a strong work ethic and quickly adapt to changes in a dynamic business environment.
   

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
   

Submit your resume and join our team!

Precoro is an innovative AI-powered procurement centralization & automation platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.
 

What we’ve achieved in 10 years:
🚀 Gathered 100+ cool specialists on our team

🚀 Launched 10 large-scale integrations (including with Amazon, Slack, and Google)
🚀Built a culture that thrives on trust, teamwork, and innovation. 
 

As we scale, we’re looking for a Customer Onboarding Manager to lead one of the most critical stages in the customer journey — the first 90 days. This is a high-impact role for someone who is customer-obsessed, loves connecting people and processes, and thrives in fast-paced, collaborative environments.🌟

Why you’ll love working at Precoro:

1. Trust-based management: No micromanagement — your ideas and initiatives are always encouraged.
2. Supportive team culture: You’re not alone, our team is open, honest, and always ready to help.
3. Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.
4. Flexible hours: We care about results, not how long you sit at your desk.
5. 26 days off annually (15 vacation days + 11 public holidays)
6. Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.
7. Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!

8. Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.

    

What You Bring:

Must-Haves:

• Advanced English proficiency.
• Empathy, enthusiasm, and a customer-first mindset.
• Strong communication skills and ability to explain complex concepts simply.
• Proven ability to build trust and foster collaboration with teams and clients.
• Analytical skills to research, structure, and present information effectively.
• Hands-on experience with Excel or Google Sheets to work with metrics and data.
• Problem-solving mindset and curiosity to learn and grow.

• Training, presentation, and project management experience.

   

Nice-to-Haves:

• Experience working with clients from the UK, US, or Europe.
• Understanding of business processes (finance, procurement).
• Education in economics, finance, management, or related fields.
• Familiarity with SaaS or ERP Systems.
   

What You’ll Be Doing:
 

Manage Client Relationships:

• Guide accounts from point of sale to full product adoption.
• Conduct discovery sessions to identify goals, expectations, and challenges.
• Build trust and maintain open communication with stakeholders.
   

Lead Client Onboarding Projects:

• Create tailored onboarding workflows and ensure timely go-lives.
• Coordinate tasks, timelines, and deliverables with internal teams and clients.
• Assist with initial setup and post-implementation changes.
• Deliver product training via webinars, workshops, or one-on-one sessions.
• Develop user-friendly materials: guides, FAQs, videos, and more.
• Enable clients to leverage key platform features independently.
   

Collaborate and Innovate:

• Partner with Sales, QA, and Customer Success teams for seamless transitions.
• Translate customer feedback into actionable product improvements.
• Monitor data and metrics to refine processes and deliver superior experiences.
   

What Success Looks Like:
 

In 3 Months:

• Deeply understand Precoro’s platform, onboarding workflows, and client needs.
• Build strong relationships with internal teams.
• Participate in at least 3 onboarding projects with positive feedback.
• Start managing smaller projects with oversight.
   

In 6 Months:

• Successfully complete at least 6 onboarding projects.
• Manage multiple projects independently, including handling challenges.
• Create new enablement resources to enhance client success (e.g., guides, videos) to improve client enablement.
• Participate in larger accounts onboarding projects with positive feedback.
  
  What to Expect:
• Intro-call with our recruiter (45 minutes).
• Test task.
• Interview with the hiring manager (60 minutes).
• Test days.
   

The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩

We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.

As an Operations / Payments Support Manager, you will operate at the core of our payment infrastructure, ensuring the stability, availability, and correct functioning of payment providers across all brands. Acting as a real-time operational layer between payment providers, internal technical teams, and business stakeholders, you will monitor transaction flows, respond to incidents, minimize downtime, and maintain smooth payment operations.
This role is ideal for candidates with a strong operational mindset who are comfortable working in dynamic, high-responsibility environments.
 

Your Tasks:

• Monitor payment providers, transaction flows, and system statuses across platforms;
• Ensure availability and correct functioning of PSPs and APMs;
• Track and analyze payment incidents, delays, or abnormal behavior;
• React promptly if a payment provider goes down or becomes unstable;
• Disable and re-enable payment methods when required;
• Investigate issues and identify root causes in collaboration with internal teams;
• Escalate critical incidents when necessary;
• Maintain clear internal records of incidents, actions taken, and resolutions;
• Follow established operational procedures and contribute to their continuous improvement;
• Monitor payment method conversion across brands and identify drops in Approval Ratio;
• Analyze payment performance using analytics tools to determine causes of conversion decline;
• Manage granting access to BO and providers’ systems for internal departments.
   

Our Criteria:

• Solid understanding of payment systems, providers, and transaction flows;
• Experience in iGaming, Forex, Adult, or similar high-load industries will be a strong plus;
• Ability to stay calm, focused, and effective in incident-driven and high-pressure situations;
• Strong sense of ownership and responsibility for operational outcomes;
• Experience with analytics tools and understanding of payment Approval Ratio metrics will be an advantage.
   

Our Offer:

• We are global, we don’t stick to office or remote options only;
• We trust each other and provide unlimited vacation days and sick-leaves;
• We support our people and offer relocation options for team members who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to support development and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, building our company around talent above anything else;
• We are small enough to hear every opinion, and already big enough to act on the best ideas — an opportunity to have a visible and immediate impact;
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.

We’re looking for an experienced Customer Experience Operations Manager to own the operational side of custom kitchen projects - from production through delivery, installation, and closeout. This role is ideal for someone who enjoys responsibility, clear communication, and turning complex processes into predictable outcomes.

You’ll be responsible for the customer experience after the sale, overseeing each project acting as the main point of coordination between clients and manufacturer, designers, logistics partners, and installers to ensure smooth delivery, clear communication, and effective issue resolution.

About CORNER Renovation

CORNER is a kitchen brand dedicated to designing and manufacturing high-quality custom kitchens for homeowners worldwide. As a technology-driven company, we develop our own tools to make renovation seamless. With a distributed team in Ukraine and Argentina, and a growing presence across Latin America, we’re expanding quickly and looking for new talent to join us.

What You’ll Own

• Serve as the primary customer success point of contact throughout production, delivery, installation, and closeout
• Maintain strong customer relationships throughout the entire renovation project, ensuring a smooth and positive customer experience throughout the customer journey.
• Coordinate with manufacturer to track project status and ensure on-time production
• Move projects from design approval into production, supporting timelines, samples, and technical coordination
• Oversee and resolve technical questions between design and production teams
• Manage budgeting, invoicing, and payment schedules, ensuring invoice accuracy and resolving discrepancies
• Build and maintain strong working relationships with manufacturer, suppliers, installers, and logistics partners, serving as the main operational point of contact
• Coordinate shipping, delivery schedules, unloading, and installation
• Own project timelines, coordination, and issue resolution across all stakeholders
• Manage punch lists, replacements, and project closeout documentation

What We’re Looking For

• 4+ years of experience in an operations-driven role with full project ownership, gained in logistics companies, furniture manufacturing, or design/architectural studios
• Strong customer communication and customer success experience, including managing expectations, difficult conversations, and issue resolution
• Proven ability to manage timelines, coordination, and multiple stakeholders simultaneously
• Strong written and verbal communication skills in English
• High attention to detail and ability to work autonomously, prioritizing what matters most
• Resilience, persistence, and calm decision-making in fast-paced environments

What We Offer

• A role with real ownership and direct impact on project success
• 20 paid vacation days + paid sick leave
• Flexible, supportive team culture
• Growth opportunities within a fast-growing international company
• 50% coverage of professional courses and learning programs

• Building a risk applications and tools for innovative international top-tier hedge fund from the ground up, comprising the systems for traders, pre-trade checks and analysis, risks and limits management, reports of trading activities, FIX connectivity, market data providers connectivity (e.g. Bloomberg B-pipe), etc.

• Responsibilities:

  Deep Dive Troubleshooting (L3) - Investigate complex production issues. Analyze Unix logs, query databases (SQL), and trace order flows to identify root causes. You solve problems, not just escalate them.
  Technical QA & Testing - Validate technical tasks where standard QA teams might struggle. Test backend logic, data integrity, and complex trading scenarios (e.g., FIX message routing) before they hit production.
  Release Management - Assist with managing the release cycle, ensuring artifact preparation and readiness for the Prod deployment
  Automation & Scripting - Write / maintain scripts (Bash/Python) to automate routine checks, monitoring alerts, and data processing. We want to reduce manual toil.
  Technical Analysis - Translate business requirements into technical specs. You will help bridge the gap between non-technical Business Analysts and Java Developers.

• Mandatory Skills Description:

  6+ years pf exp in Tech Support
  Linux/Unix Proficiency - Comfortable working in the terminal (grep, awk, tail, navigating file systems).
  SQL Knowledge - Able to write queries to select, join, and analyze data (MySQL or similar) to verify system behavior.
  Scripting Basics - Ability to read and write scripts in Python or Bash for automation tasks.
  QA/Engineering Mindset - You verify things thoroughly. You ask "what if?" and try to break the system before the traders do.
  English - Upper-Intermediate (B2) or higher. Clear written and verbal communication is a must.
  Learning Agility - Ready to learn the Financial Domain (Trading, Orders, Allocations) and FIX protocol rapidly.

• Nice-to-Have Skills Description:

  AI-Enhanced Workflow - Experience using LLMs (ChatGPT, Gemini) and coding assistants (GitHub Copilot) to accelerate scripting, debugging, and log analysis. We value smart efficiency.
  FIX Protocol - Familiarity with Financial Information eXchange protocol (tags, messages like NewOrderSingle, ExecutionReport).
  Domain Knowledge - Understanding of the Trading/Hedge Fund lifecycle (Front Office operations).
  Java Literacy - Ability to read Java code to understand logic (coding is not required, but reading is helpful).
  Tools - Experience with Jira, Confluence, and monitoring tools (CloudWatch, Geneos).

• Languages:
  • English: B2 Upper Intermediate

We are looking for a motivated Technical Support Manager to join our team and take over an important customer-facing role in our fast-growing drone software company. This position is ideal for someone who enjoys both technical communication and working directly with customers and wants to grow in a product-driven startup environment.

    Key Responsibilities

• Run pre-sales demos together with the Sales / Business Development team
• Assist in Enterprise customer onboarding/training with knowledge of company products. 
• Create and maintain technical documentation, user guides, and FAQs
• Provide email-based technical support using Zendesk Suite
• Perform basic product testing and learn quickly how new Drone Harmony products work

• Manage and update the support-related part of a company website (Wix):
  updating software versions, publishing documentation, and content

   

  Requirements

• English level B2 or higher (written & spoken). Interview will be conducted in English.
• 1–2 years of experience in customer support / technical support
• Strong communication skills and attention to detail
• Interest in technology, software products, and problem-solving
   

We kindly note that the company currently does not provide military booking, so this role is best suited for students or candidates who do not require it

 

Medier is looking for a detail-oriented and proactive specialist to join our CRM  team. It's the perfect position to start your CRM career. 

Location: Poland (Relocation supported)

Responsibilities:

• Technical setup and execution of CRM campaigns within internal systems.
• Working with Google Docs and Sheets to organize and track project data.
• Carefully review all task details and components before execution to ensure accuracy.
• Identifying errors, inconsistencies, and collaborating with managers to resolve issues quickly.

• Reviewing translations, spotting mistakes, and refining final copy to ensure high quality.

   

Requirements:

• English level B1 or higher
• Clear and proactive communication skills
• Strong attention to detail and analytical mindset
• Ability to manage multiple tasks efficiently
• Confident user of Google Workspace tools

Job Description

Job Role: Customer Success Specialist

Department: Customer Success Department / QA

Reporting to: Customer Success Manager

Job Location: Remote (Global)  Full Time (8am - 5pm Mon-Fri LA time

Customer Success Specialist - A highly empathetic and detail-oriented Customer Success Specialist to own the resolution of customer concerns and escalations that directly impact retention and brand trust. This role plays a critical part in safeguarding customer relationships by addressing complex issues with professionalism, urgency, and accountability, and by converting negative experiences into positive, loyalty-building outcomes.

The Customer Success Specialist assumes end-to-end ownership of customer concerns, serving as the primary point of accountability from initial contact through final resolution. Working cross-functionally, this role identifies root causes, drives timely and effective resolutions, and ensures a consistent, high-quality customer experience. Success in this position is measured not only by problem resolution, but by the ability to restore confidence, reinforce trust, and deliver experiences that strengthen long-term customer retention and advocacy, ultimately driving operational efficiency and key quality metrics.

Required Qualifications

• Proven Customer-Facing Experience: Demonstrated experience in customer service, customer success, retention, or operations, including handling escalations and complex customer issues.
• Excellent Communication Skills: Strong verbal and written communication, with the ability to convey clarity, empathy, and professionalism in all interactions.
• Conflict Resolution & Negotiation: Skilled in de-escalating challenging situations and negotiating fair, timely resolutions that protect customer relationships.
• Analytical & Reporting Skills: Ability to analyze customer data, track KPIs, generate actionable insights, and report trends to leadership.
• Decision-Making & Ownership: Strong judgment and accountability in resolving issues, prioritizing tasks, and driving customer-focused outcomes.
• Customer Success Mindset: Committed to delivering an exceptional customer experience and fostering long-term loyalty and advocacy.

Skills & Competencies

• Communication & Interpersonal Skills: Exceptional verbal and written communication with the ability to build rapport, convey empathy, and handle sensitive or escalated situations professionally.
• Customer Empathy & Emotional Intelligence: Demonstrates strong understanding of customer needs and emotions, turning challenging interactions into positive outcomes.
• Problem-Solving & Analytical Thinking: Ability to analyze complex issues, identify root causes, and implement effective solutions.
• Organizational Excellence & Time Management: Highly detail-oriented, able to manage multiple complex cases simultaneously while meeting deadlines.
• Accountability & Ownership: Takes full responsibility for customer issues from initiation to resolution, ensuring consistent follow-through.
• Collaboration & Teamwork: Works effectively with cross-functional teams to resolve issues, share insights, and improve processes.
• Technical Proficiency: Skilled in tools such as Microsoft Excel or Google Sheets for reporting, tracking, and data analysis.

Key Responsibilities:

1. Customer Interaction & Call Management

• Serve as the primary point of contact for existing customers raising concerns, complaints, or escalated issues.
• Handle inbound calls with professionalism, empathy, and urgency while documenting all interactions accurately.
• Proactively perform outbound calls to follow up on unresolved issues, confirm appointments, or collect customer feedback.
• Manage all customer experience activities across phone, email, chat, and other communication channels, ensuring consistency and high-quality service.
• Save Campaign Execution: Implement structured campaigns to retain at-risk customers, including offering alternative products, services, or incentives aligned with company guidelines.

1. Internal Communication

• Coordinate with internal teams. Operations, Field Technicians, Dispatchers, Product/IT, and QA/Customer Success, to identify root causes and drive timely, effective resolutions.
• Establish and maintain direct communication workflows between Customer Success and other departments to enhance responsiveness and service quality.
• Provide actionable feedback to leadership on recurring issues, process gaps, and opportunities for operational improvement.

1. Reports and Data Tracking

• Maintain accurate and up-to-date records of all customer interactions, issues, and resolutions in the CRM system.
• Track and analyze key performance metrics, including Inbound Booking Ratio, Cancellation %, Run to book ratio, CSAT, and NPS, to measure team and individual performance.
• Use data insights to inform proactive strategies that improve operational efficiency, reduce customer friction, and enhance overall customer satisfaction.

1. Product Selling & Customer Onboarding

• Cross-Booking & Upselling: Identify opportunities during interactions to recommend additional products, services, or upgrades that align with customer needs, enhancing value while strengthening loyalty.
• New Booking Facilitation: Assist customers in scheduling new services, bookings, or appointments, ensuring a smooth and efficient process that reinforces a positive customer experience.
• Membership: HighlightMembership benefits and assist customers with the Onboarding process.

Computer Gamer? Join Our Customer Operations Team!

We’re looking for people who perform like gamers: fast, focused, competitive, and disciplined.

Some of our top performers genuinely love computer games — not because they play during work, but because the skills translate perfectly:

• speed
• focus
• pattern recognition
• consistency

• performance under pressure

   

This is a full-time, written Customer Operations rolesupporting Western / German companies, where your output is clearly measured and your results speak for themselves.

If you like measurable goals, improving your «stats,» and mastering systems — you’ll feel at home here.

What You’ll Do

1. Customer Operations (Written Support)

• Handle written customer support requests
• Work fast, accurately, and consistently
• Follow clear processes and instructions
• Resolve repetitive tasks efficiently — and get better at them over time

2. Performance & Focus

• Work in a results-driven environment with clear targets
• Stay focused for long periods without losing quality
• Treat your workday like a performance session — output matters
• Continuously optimize how you work to become faster and better

3. Quality & English Writing

• Write clear, professional responses in strong English
• Follow tone-of-voice and guidelines precisely

• Maintain quality even at high speed

   

We Want People Who

• ⚡ Are extremely fast on a computer
• 🏆 Enjoy competition and measurable goals
• 🎮 Genuinely like computer games (many top performers do)
• 🧠 Can stay focused for long periods
• 🔁 Aren’t scared of repetitive tasks — you master them
• ✍️ Have very strong written English

• ⏱️ Are ready to work at least 40 hours per week

   

Nice to Have (Not Required)

• 🎓 Academic background (Performance matters more than your degree — everyone gets a real shot here.)

   

What You Get

• 💰 Salary: €1,000 / month
• 🏠 Fully remote work
• ⏳ Flexible working hours — plan your own schedule
• 🤝 No micromanagement — results matter, not excuses
• 🚀 A real career in Customer Operations
• 📈 Fast growth for high performers

• 🌍 Experience working with Western / German companies

   

Your First Month (Onboarding Targets)

Transparency matters. These are your onboarding targets — designed to help you ramp up steadily:

• Week 1: ~50 closed tickets
• Week 2: ~100 closed tickets
• Week 3: ~200 closed tickets
• Week 4: ~250 closed tickets

The goal is progress, not perfection. Speed ​​and confidence will come as you learn the tools, workflows, and patterns.

You won’t be on your own:

• You’ll have daily support from a buddy (who's already hitting those targets)
• Your team lead will check in regularly and help remove blockers

• Questions are expected — especially in the first weeks

   

If you’re improving week over week, you’re on track!

Sound like you? Then apply now!

Bringg is building one of the most advanced online platforms in global e-commerce - a mission-critical SaaS system used by some of the world’s largest brands, handling millions of transactions every year.

Our Technical Support Team works closely with our customer success, solutions experts, and R&D teams to resolve technical and product issues, while communicating and building trust and relationships with large international customers.

Note: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)

What you will do:

• Handling both customer support and technical support questions from Bringg customers.
• Provide exceptional support services to both technical and non-technical users
• Deep investigation and root cause analysis into reported issues using a variety of tools
• Case management with multiple competing priorities and ensuring they are followed up correctly & promptly
• Escalating issues to R&D and reporting bugs
• Communicating and coordinating issues affecting customers
• Validating issues and performing functional testing to validate fixes that relate to cases
• Develop a strong understanding of Bringg and its components
• Understanding customer needs including relevant features and configuration requests
• Manage production incidents including communicating to internal and external stakeholders
• Reporting on customer performance and monitoring usage to assist with implementation and support activities
• Assist in knowledge transfer and documentation across the company and to our customers
• Continually improve the support process to ensure the best service is provided in an efficient and effective manner

Skills / Experience Requirements

• 2+ years experience in L2 or L3 application support for Web & Mobile platforms
• Proven experience using SQL at an intermediate level
• Proven track record working with REST APIs
• High level of English (a must!) with both strong written and oral communication skills
• BS degree in Computer Science or related technical field (advantage)
• Customer-oriented with customer-facing experience
• Experience working in operationally critical environments in high-pressure situations
• Must be located in Ukraine 

We’re looking for a high-performance, analytical, and execution-driven Marketplace Operations Manager to run and scale operations across multiple lead-marketplace verticals at iSpeedToLead.
This is a role where you will be responsible for turning our business into a predictable, data-driven, multi-vertical machine.

What You Will Own
 

• Daily operational performance across all active niches (real estate, roofing, etc.).
• Cross-functional alignment across product, support, sales, and marketing.
• Optimize production, logistics, and related operational processes;
• Launching and scaling new verticals from zero.
• Vertical-specific dashboards with KPIs, alerts, and insights to keep leadership informed.
• Process design and automation to reduce manual work and increase efficiency.
• Operational playbooks & SOPs to ensure seamless vertical handoff to internal teams.

What You’ve Done Before
 

• Managed operations or launched products in marketplaces, B2C, e-commerce, or startups.
• Built dashboards, automated workflows, and improved processes with measurable results.
• Coordinated multiple teams and kept everyone aligned through KPIs and systems.
• Worked with tools like Jira, Confluence, Make/n8n, Looker (or same for KPI tracking), Sheets/Excel.
• English level: Upper-Intermediate or higher;
• Highly organized with strong attention to detail and the ability to manage multiple priorities;
• Proactive, adaptable, and results-driven.

What We Offer: 

• You’ll work at the core of a product-led, AI-powered startup where data drives every decision
• Your work will ship — fast — and impact thousands of users
• High autonomy, low bureaucracy: we trust you to own your domain
• Remote-first culture with flexible hours and async-friendly communication
• A smart, passionate team that moves fast, supports each other, and builds cool stuff
•  15 paid vacation days + 5 paid sick days annually.
•  Paid access to courses, books, and growth resources.
•  Real decision-making power and ownership of your results.

We just opened 1 FREE seat for a B2B SEO/AEO Support Intern.

*FREE = costs you nothing, pays you in skills, tools, and portfolio.

• Most companies only optimize for Google.
• You'll learn to optimize for Google AND LLMs.

Here's what's changing about search in 2025:

• People still Google "best ICP targeting tool."
• But now they also ask ChatGPT. And Claude. And Perplexity. And Gemini.
• When someone asks an LLM "what's the best tool for precision targeting in B2B?", we want Unstuck Engine to be the answer.
• That's AEO. Answer Engine Optimization.
• Most SEO training teaches you to rank on Google. Nobody teaches you to get cited by LLMs.

So we asked ourselves:

• What if we trained someone in both? SEO for search engines AND AEO for LLMs?
• This is entry-level work. You'll do the foundational, tactical tasks that make optimization work.
• Keyword research. Meta tag updates. Citation building. Performance tracking.
• Not glamorous. But critical. And you'll learn a skill most marketers don't even know exists yet.

What you'll actually do:

1. Keyword research (find what our audience searches for on Google and asks LLM tools)
2. On-page optimization (update titles, meta descriptions, headers, content structure)
3. Content optimization for AEO (structure content so LLMs can cite us clearly)
4. Citation building (get mentioned in sources that LLMs trust and reference)
5. Link building support (help build backlinks that improve domain authority)
6. Performance tracking (monitor rankings, traffic, LLM citations, conversions)
7. Competitor analysis (what are others doing for SEO/AEO that works?)
8. Learn continuously (you'll start with 2 weeks of deep dive into our specific SEO/AEO strategy, but real expertise comes from 6 months of tactical execution)

→ Weeks 1-2: Deep dive into Unstuck Engine, our SEO/AEO strategy, and our current performance – learn the product, understand our

keywords, see what's working and what's not. This is your foundation.

→ Weeks 3-4: Trial period – you're doing your first keyword research and optimization tasks, learning the tools, we're both deciding if this fits

→ Months 2-6: You're executing SEO/AEO tactics daily – optimizing pages, building citations, tracking performance, learning what moves the needle

What makes this different:

• Most SEO roles = optimize for Google only.
• This role = optimize for Google (traditional SEO) AND LLMs (ChatGPT, Claude, Perplexity, Gemini).
• You'll learn both. Most marketers only know one.
•  

Who Should Apply:

• Recent graduates in Marketing, Business, Communications, or Data Analytics. This works best with deep immersion - the more hours you put in, the faster you'll learn and ship. Some interns do 15-20 hours/week, others go full-time (40 hours/week). Full-time means you build more, learn faster, and see stronger results in 6 months. And enjoy detail-oriented analytical work, and already understand basic SEO fundamentals.
• You should know what keywords, meta descriptions, backlinks, and on-page optimization are. We'll teach you advanced tactics and AEO – but you need the foundation.

Fair warning:

This isn't for everyone.

• If you don't know SEO basics → You need foundation before this role (keywords, on-page optimization, backlinks)
• If you want creative, strategic work from day 1 → This is entry-level, tactical execution
• If you need instant results → SEO/AEO takes months to show impact, not days
• If you hate repetitive tasks → You'll do keyword research, meta tag updates, citation building repeatedly
• If you're not detail-oriented → Small mistakes in optimization compound over time

But if you already know SEO basics and want hands-on practice, want to learn a skill most marketers don't know exists yet (AEO), enjoy analytical data-driven work, are patient enough to see results over months, and want to be early in a new field (answer engine optimization) – we should talk.

Because here's what we believe:

• 0% of B2B buyers only use Google anymore.
• 0% of effective optimization ignores where your audience actually searches.
• 100% of future-proof SEO includes optimizing for LLM answer engines.

What happens after 6 months?

You complete the internship program and join our alumni network.

Top performers get considered for our SEO/AEO Specialist position (paid, equity, real role).

Either way, you leave with:

• Experience in both traditional SEO and emerging AEO (ahead of 99% of marketers)
• Understanding of how search engines AND LLMs surface content
• Hands-on experience with SEO/AEO tools and tactics
• Portfolio showing ranking improvements and LLM citation growth
• Skills that matter as search evolves beyond Google

The future of search isn't just Google. It's everywhere people ask questions.

Ready to learn SEO/AEO that works in 2025 and beyond?

Apply: Record a 1-minute video (phone quality is fine) explaining:

• What excites you about SEO/AEO (especially the LLM optimization side)?
• Do a quick search: Google "B2B targeting tools" and ask ChatGPT the same question. What differences do you notice?
• Why you, why now, why this internship?

(And if doing that search comparison feels like too much work? That's okay. Better we both know now.)

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Diya is a successful Ukrainian IT company providing full-service IT solutions for businesses worldwide. Our company has a solid professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Responsibilities:

• Support and management of the corporate customer communication platform:
  • Set up dedicated email accounts for customers.
  • Automation rules configuration.
  • Provide training and ongoing support for an internal team.
  • Reports configuration and delivery.
  • Documentation tasks — creating and maintaining an internal wiki.
• Support and management of the internal transportation management systems:
  • Account management.
  • Provide management of access roles and permissions.
  • User support.

Qualifications:

• English B2+ (Upper-Intermediate).
• Experience as a user or support representative of the business and task managing platforms: Jira, Zendesk, ClickUp, etc.
• Basic understanding of a CRM system structure.
• Solid knowledge of Office applications will be an advantage (Word, Excel, Google Docs)
• Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).
• Readiness to different time shifts (our operations are 24/7).

What we offer:

• Comfortable work environment, remote work.
• Schedule based on the round-the-clock support service.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and valuable experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

The Tier-4 Support Engineer is a senior technical expert responsible for resolving the most complex and escalated issues from our customers' systems/products, including backend infrastructure, embedded devices, and cloud-integrated platforms. This role is suited for individuals with strong leadership potential and interpersonal skills, and may eventually grow into a Team Lead position within the Software development group.

About:

Our client is developing electro-mechanical devices for dairy farms, pulsators and automatic detachers. The solution is leading in the industry with advanced cow monitoring solutions based on activity and rumination sensors.

Responsibilities:

• Advanced Troubleshooting & Escalation Handling;
• Act as the final escalation point for technical issues across Linux-based systems, embedded devices, and cloud services;
• System Diagnostics & Log Analysis;
• Investigate systemic issues using logs (e.g., syslog, dmesg, journalctl, auth.log, kern.log), performance metrics, and custom monitoring tools;
• Utilize expertise in Linux network configuration to identify and resolve problems related to connectivity, routing, and firewall settings;
• Infrastructure & Device Support;
• Maintain and enhance infrastructure components such as Network Management Systems, local agents, proxy services, remote connectivity platform integrations, internal support tools, and other services;
• Automation & Tooling;
• Develop and maintain automation scripts and internal support tools to streamline diagnostics, deployment, and monitoring;
• Cross-Team Collaboration;
• Work closely with Global Support, QA, DevOps, and R&D teams to ensure seamless integration, delivery and support for new features and hardware rollouts;
• Documentation & Knowledge Sharing;
• Contribute to internal documentation, Confluence pages, and training materials to support cross-Tiers teams;
• Leadership Development;

• Mentor junior technicians, lead technical discussions, and gradually take on coordination responsibilities with the goal of transitioning into a formal leadership role.

   

Requirements:

• Prior experience in Tier-3 or Tier-4 supports roles;
• Background in QA automation or system integration;
• Familiarity with animal health or IoT-based systems is a plus;
• Demonstrated experience leading people or technical teams, even informally (e.g., mentoring, project coordination, scrum leadership);

• At least Upper-Intermediate English level.

   

We offer:

Professional Development: Free English courses, free access to the corporate Udemy account, corporate digital library subscription, possibility to participate and share your knowledge as a speaker in our internal meetups.

Benefits: 100% paid vacation and sick leaves, opportunity to accumulate part of the own salary in the company in dollar terms.

Hey there, future Support Agent! Maybe you’re the one we’ve been waiting for — the person who can keep calm in the chaos of chats, explain things with clarity, and make users feel genuinely taken care of.
 

💪 YOUR QUEST-LINE:

• Communicating with users via live chat, helping them solve questions and providing clear, friendly assistance;
• Investigating technical or account-related issues, understanding user context, and offering effective solutions;
• Assisting users with questions about digital items, platform mechanics, and transactional flows;
• Escalating complex or sensitive cases when needed, while keeping users informed throughout the process;
• Identifying recurring questions and contributing to updates for internal documentation or FAQs;
• Keeping detailed records of user interactions to ensure smooth follow-up and case resolution;
• Ensuring a positive user experience through clarity, patience, and empathy in communication.

👨‍🚀 YOUR IN-GAME SKIN:
 

• 6+ months of hands-on support experience — you’re comfortable working in a fast-paced environment and handling multiple chats with confidence;
• Familiarity with in-game skins in CS:GO, Dota 2, or Rust — you don’t need to be a trader, but you should know what’s what;
• Basic knowledge of cryptocurrency — what wallets are, how transfers work, and how crypto might be used in gaming;
• Confident PC user with fast typing and the ability to juggle several chats at once;
• Detail-oriented and organized — you’re the kind of person who follows through and doesn’t leave things hanging;
• At least Intermediate level of English.

🧜‍♀️ WILL BE YOUR BOOST:
 

• Solid understanding of how Steam works — you know your way around trades, profiles, and inventory mechanics;

🥷 YOUR POWER-UPS SOURCE:

• Spontaneous weekend from the CEO;
• Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
• Start working at a time that’s comfortable for you;
• People Partner who will always support you in word and deed;
• Anniversary and performance bonuses;
• Input on project direction in a bureaucracy-free environment;
• Regular performance reviews and personal feedback sessions;
• 20 paid vacation days and 7 sick leave days;
• Assisting with the accounting and tax management for individual entrepreneurs;
• English language and Well-being benefit — so that you can improve your mental health the way you want;
• No time tracking;
• We purchase CHARGING STATIONS for our spacers;
• We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.

If you read everything carefully and exclaimed, then we are already looking forward to your resume and portfolio! 
Send them as soon as possible! 🚀