Jobs Customer/Technical Support

Langate is an award-winning provider of web development services in 3 main categories: business, healthcare, and education. At Langate, we're passionate about crafting digital solutions that make a real impact. We take immense pride in our strong collaboration with the U.S.  We're here to shape the future of technology, one milestone at a time. 
In addition to technical expertise, we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success, and we believe in fostering an environment where everyone’s voice is heard and valued. 
We are looking for a motivated Account Manager with experience in healthcare billing or revenue cycle management to manage client relationships and ensure our customers get the most value from Approved Admissions. 
This role combines client success, operational coordination, and revenue growth. The Account Manager will work closely with healthcare billing teams, admissions departments, and internal technical teams to resolve issues, support onboarding, and identify opportunities to expand usage of the platform. 
The ideal candidate understands payer workflows, eligibility verification processes, claims and denial management, and healthcare data exchange standards. 

About the project: Approved Admissions is a healthcare technology company focused on simplifying insurance eligibility verification, coverage tracking, and payer communication for healthcare providers. Our platform helps billing teams, admissions staff, and revenue cycle leaders reduce delays, prevent denials, and improve reimbursement accuracy. We work with skilled nursing facilities, billing companies, and healthcare organizations that manage high volumes of patient coverage checks and payer communication. 

Requirements:  

• Account Manager with 2-5 years of experience in medical billing, revenue cycle management, or healthcare operations. 
• The role requires a strong understanding of claims processing, denials, payer workflows, and insurance eligibility verification. 
• The candidate should have experience working with healthcare providers, billing companies, or payer systems.  
• Strong communication and relationship‑building skills are mandatory, as well as the ability to manage multiple client accounts simultaneously.
• Preferred background includes experience with EHR systems, clearinghouses, payer portals, and familiarity with healthcare data exchange standards (HIPAA, X12 270/271, 837, 835).  
• Fluent English, strong soft skills, and a client‑centric mindset are emphasized. 

Responsibilities: 

• The candidate is expected to act as the primary point of contact for assigned client accounts, build long‑term relationships with billing managers and revenue cycle leaders, and ensure high customer satisfaction. 
• Key outcomes include successful onboarding of new clients, effective training of billing and admissions teams, and smooth integration of the platform into client workflows.
• The Account Manager must coordinate with technical and product teams to resolve issues related to eligibility verification, payer responses, and data inconsistencies, ensuring timely resolution and transparent communication.
• Another key result area is account growth: identifying upsell opportunities, introducing new features, and supporting contract renewals. 
• Additionally, the role requires collecting customer feedback, monitoring account health, and sharing operational insights with internal teams. 

Team: 14 people, Project Manager, Product Owner, 5 Developers, 2 QA, Tech writer, Designer, Business Analyst 

Schedule: 5/2, 8-hour working day (40 hr per week), flexible schedule, 13:00-21:00 Kyiv time. 

Hiring process: HR interview + tech specialists + СЕО 

Why Choose Us? What Do We Offer that's Exceptional?    

1. Cutting-Edge Technologies on Real Projects: At Langate, you'll work with the latest technologies on live projects. We're a dynamic, fast-growing company, so you'll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.    
3. Investment in Your Growth: We're committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.   
4. Team Building and Unity: We know that a happy team is a productive team. That's why we organize team-building events and group activities to foster strong bonds and a sense of belonging.    

When you choose us, you're choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!  

Need more information? Welcome! 

Reply.io is a fast-growing SaaS company helping businesses automate and scale their sales outreach. Our award-winning Customer Care team is known as one of the best in the industry — and now, we’re looking for new talent to join us on this journey!
 
We’re currently hiring Junior Customer Support Agents who are passionate about helping others, eager to learn, and ready to grow in the fast-paced world of tech and SaaS. If you're looking for a supportive environment to kick off or strengthen your support career — this is your chance.

🎯 What You’ll Do:
 

• Provide chat- and email-based support to Reply customers
• Help users troubleshoot product issues and guide them through platform functionality
• Collaborate with other team members to ensure fast and high-quality resolutions
• Assist in documenting recurring issues and updating Help Center articles
• Become a product expert and help clients get real value from Reply

🧩 What We’re Looking For:
 

• 6+ months of experience in a customer support or service role (SaaS experience is a plus, but not required)
• Excellent written English (B2+), with the ability to communicate clearly and empathetically
• Basic understanding of how web-based tools and platforms work
• Willingness to learn fast, ask questions, and take initiative
• A team player who’s organized, responsible, and proactive
• Ability to stay focused and calm in a fast-paced chat environment 

🕒 Work Schedule (Kyiv time)
We’re currently hiring for the following shift:
 

• 17:00 - 01:00 

Please note: These is the shift we’re actively hiring for, and it is non-flexible at the moment. We kindly ask candidates to consider the late hours carefully before applying — shift changes are not planned in the near future.
 
🎁 What We Offer:
 

• Competitive salary for junior-level specialists + bonuses for excellent performance
• A chance to grow with a product that’s loved in the US and globally
• Full onboarding, mentorship, and ongoing training
• Clear path for career growth and specialization (support, QA, onboarding, etc.)
• Remote work with optional co-working coverage
• A friendly team with zero micromanagement and strong support
• 15 paid vacation days, 🇺🇦 national holidays & ~10 days of Christmas vacation
• Sick leaves without limitations
• Access to internal training, literature, and knowledge sessions.

If you're curious, quick-thinking, and care about people — we’d love to meet you.
 
Apply now and help us build unforgettable support experiences at Reply.

Koscom Cable is looking for a proactive and highly organized Business Assistant to support our management team in daily operations, communication, and project coordination.

This role is perfect for someone who enjoys structure, works well in a fast-paced environment, and can manage multiple priorities independently.

Key Responsibilities:

• Managing schedules, meetings, and daily planning
• Handling emails, follow-ups, and internal communication
• Preparing documents, presentations, reports, and summaries
• Supporting ongoing projects and tracking deadlines
• Coordinating with internal teams and external partners
• Conducting in-depth research and gathering information proactively
• Making calls to vendors, partners, and stakeholders to obtain necessary information
• Taking detailed, structured notes from meetings and calls
• Creating and maintaining spreadsheets for data tracking and analysis
• Working with design tools (Photoshop) and AI platforms for content creation and process optimization
• Solving operational problems independently and proposing solutions

Requirements:

• Experience as a Business / Administrative / Operations Assistant or similar role
• Strong written and spoken English
• Excellent organizational skills and attention to detail
• Strong problem-solving skills and analytical thinking
• Research skills – ability to find information quickly and accurately
• Confident communication skills – comfortable making calls and gathering information from external sources
• High attention to structure – ability to take accurate notes and organize information systematically
• Advanced spreadsheet skills (Google Sheets / Excel) – creating, managing, and analyzing data
• Experience with Photoshop and AI tools (ChatGPT, Midjourney, or similar platforms)
• Ability to multitask and meet deadlines
• Proactive, independent, and reliable
• Confident with Google Workspace, task trackers (ClickUp / Asana / Trello), Slack & Zoom
• Stable internet connection and reliable workstation

We Offer:

• Competitive compensation
• Full-time remote work
• Supportive international team
• Opportunities for professional growth

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

• Experience in L1/L2 technical support or IT service desk roles
• Basic knowledge of Windows Server environments
• Basic MS SQL knowledge (user-level: queries, validation, data checks)
• Fundamental understanding of network technologies and protocols
• Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
• Confident in written and spoken English
• Independent, reliable, and detail-oriented working style
• Technical and solution-oriented mindset
• Strong interpersonal and communication skills
   

Responsibilities:

• Provide L1/L2 technical support via email, chat, and calls
• Troubleshoot Windows environment issues and basic network connectivity problems
• Perform basic MS SQL checks and validate measurement or system data
• Support configuration and deployment of IoT devices/data loggers following documented procedures
• Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
• Maintain accurate ticket documentation in CRM/helpdesk systems
• Follow internal workflows, SLAs, and quality standards
• Contribute to knowledge base creation and continuous process improvements
• Collaborate with Team Leaders, QA, Operations, and Engineering
   

Would be a plus:

• Experience with Zendesk and similar ticketing platforms
• Previous BPO / outsourcing experience
• Technical education or certifications
• Experience supporting SaaS or hardware-enabled products
• Familiarity with structured troubleshooting methodologies
   

Work conditions:

• Remote work;
• The probation period is 2 months;
• 2 non-fixed days off per week.
• 3 types of work shifts: morning 8:00−16:000, Day 16:00—0:00, night shift 0:00−8:00

You will play a key role in maintaining and optimizing the operational IT infrastructure that supports our global sales and commercial operations. This includes ownership of core sales platforms (CRM, analytics, enablement tools), ensuring system uptime, data integrity, and ongoing tool improvements.

This is a great opportunity for a detail-oriented, tech-savvy professional who enjoys improving systems, solving operational challenges, and supporting high-performing commercial teams. 

Main Responsibilities:

• Support and maintain the health and availability of key sales and operational tools (e.g., CRM, reporting dashboards, automation platforms)
• Ensure stability and performance of the operational IT infrastructure related to sales and revenue operations
• Collaborate with internal stakeholders to gather requirements and configure tools accordingly
• Monitor system performance, data integrity, and proactively resolve technical issues
• Support onboarding and training of users across teams; provide ongoing tool support
• Evaluate and implement new tools and integrations to improve sales productivity
• Maintain documentation and provide internal support for tool-related processes
• Act as a liaison between Sales, IT, and Data teams on technical needs and tool optimization

Expected Results:

• High availability and stability of operational IT systems and tools
• Fast and reliable support for users across global teams
• Reduced system downtime and faster incident resolution
• Accurate, up-to-date data in all integrated tools and platforms
• Increased efficiency through workflow automation and tool optimization
• Faster reporting and better visibility into sales performance metrics
• Strong collaboration between sales, IT, and operations teams
• Scalable and secure infrastructure that supports company growth and expansion
  
   

Professional Qualifications: 

• 3+ years of experience in Operational Support / IT Infrastructure / Toolset Management (preferably in fintech, SaaS, or tech)
• Solid hands-on experience with CRM platforms (Salesforce, HubSpot, etc.) and BI tools (e.g., Looker, Tableau, Power BI)
• Familiarity with IT infrastructure as it relates to SaaS tools, system uptime, and integrations
• Understanding of sales processes and revenue operations KPIs
• Experience with automation tools is a plus
• Strong troubleshooting, organizational, and documentation skills
• Comfortable working cross-functionally in a fast-paced environment
• Intermediate English proficiency
• Adaptability to quickly adjust to changes

Your working hours will be from 3:00 PM to 12:00 AM, including a 1-hour break that can be taken flexibly at your convenience.

Who we are  

We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500.000 clients from 120 countries.  Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in Fortune-100 and Fortune-500.   

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products.  We're committed to enhancing the experience of our customers across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals.  Whether it's Fortune-100 companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.  

Driven by passion, we play a substantial role in shaping the future of data management.  

Product that needs your engagement  

Skyvia is a versatile no-code SaaS cloud platform designed for data integration, automation, backup, management, and connectivity. It offers support for over 200+ connectors, including popular cloud applications like CRMs, marketing tools, support systems, and management solutions, as well as databases and data warehouses.      

Your future team of professionals  

You will become part of a dynamic team of professionals who are deeply passionate about our product. Our team includes a Head of Support, 3 Technical Support Engineers, and 2 Customer Support Engineers, each playing a pivotal role in driving growth and fostering success. 

Impact you will make  

• Finding and resolving user issues regarding product functionality. 
• Reproduction of problems described by the user using different databases, as well as different applications. 
• Providing complete and structured instructions for issue-resolving. 
• Recreating user scenarios to find the best solution. 
• Checking the provided solutions for correctness. 
• Researching third-party applications and tools. 
• Communicating with Customer Support Engineers (Tier 1) to help resolve customer issues. 
• Interacting with the development team and QA.
   

Skills we are looking for  

• 2+ years of experience as a Technical Support Engineer or in a similar role. 
• Solid understanding of technical support principles and customer-centric communication. 
• Knowledge of SQL and relational databases (Oracle, PostgreSQL, SQL Server, MySQL, etc.). 
• Intermediate level of English (written and spoken) for effective user communication and documentation. 
• Understanding of APIs (REST/SOAP), ETL processes, and cloud applications. 
• Experience in creating clear and structured bug reports. 
• Proactive mindset, strong attention to detail, and ability to work both independently and as part of a team. 

Benefits you get 

• Maintain your work-life balance 

19 days of annual vacation granted on a pro-rata basis 

No overtimes required 

• Hybrid type of cooperation 

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world 

• Stay healthy 

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad. 

15 working days of sick leave per year — because your health is a priority. 

• Grow with us 

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker 

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills 

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team 

Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team. 

• Stand with Ukraine! 

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help 

We are a perfect match if you share our values 

We are professionals in our field. 

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks. 

We know how to focus on the product, think big, and at the same time delve deep into the details. 

We create a calm and friendly atmosphere within the company. 

We value the freedom of open and transparent communications. 

Radical honesty is embedded in the foundation of our culture. 

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously. 

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation. 

Our Hiring Process 

• Recruitment Interview 
• Test Task 
• Technical Interview 
• Offer Call 

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted.  

The timeframe for feedback between interview stages may take up to 2 weeks. 

About the Role

As a Bilingual Customer Service Representative, you will serve as the frontline connection to our customers, providing exceptional support and ensuring their needs are met efficiently and professionally. You will be responsible for handling customer interactions in German, resolving issues, and delivering a seamless customer experience. If you are customer-centric, detail-oriented, and passionate about delivering quality service, this role is for you.

What You’ll Do

• Respond to customer inquiries and issues via voice and/or non-voice transactions while demonstrating attentive listening and effective communication.
• Identify and assess customer needs through active listening and questioning, providing timely and accurate resolutions in line with company guidelines.
• Maintain detailed and accurate records of customer interactions, including actions taken and resolutions provided.
• Update and manage customer accounts and profiles to ensure accurate, up-to-date information for efficient service delivery.
• Acquire in-depth knowledge of company products, processes, and policies to provide accurate information and resolve issues effectively.
• Continuously enhance product knowledge and customer service skills through training and learning opportunities.
• Collaborate with team members and other departments to ensure seamless customer experiences and prompt issue resolution.
• Meet or exceed performance metrics, including quality scores, customer satisfaction ratings, and schedule adherence.
   

What We’re Looking For
 

• Ability to work during German business hours.
• C1-C2 level or native proficiency in German; at least B2 English level.
• At least 6 months of professional customer support experience in the German language.
• Strong customer support, multitasking, and communication skills.
• Preferred experience in phone and email-based customer support.
• Fast and accurate typing skills.
• Self-motivation and basic computer knowledge.
• Familiarity with AI tools to automate routine sourcing tasks
• Self-motivation and basic computer knowledge.

Why You’ll Love Working With Us
 

• Make a Real Impact: Be part of a dynamic team that values inclusivity, creativity, and continuous improvement.
• Empower Communities: Play a key role in fostering meaningful interactions and creating resources that genuinely help users.
• Collaborative Environment: Partner with cross-functional teams who value your expertise and insights.
• Grow Your Skills: Enhance your customer service expertise, develop effective communication techniques, and learn to resolve complex issues while contributing to a high-quality customer experience.
• Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely. Collaborate with a global team, and thrive in a culture that prioritizes well-being, personal development, and work-life balance.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.

Job Responsibilities:

• Сommunication with clients via chats, e-mail, and calls
• Respond to customer queries promptly and accurately (24/7 service).
• Follow up with customers to ensure prompt issue resolution.

• Collect and analyse customer feedback to assess satisfaction.

   

Requirements:

• Proficiency in English.
• Experience in customer service will be considered a plus.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Ability to multitask.
• Commitment to customer satisfaction.
• Effective time management.

• Willingness to learn.

   

What we offer:

• Comfortable work environment, remote work.
• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Do you want to be part of a team that’s building the future of crypto-financial infrastructure for businesses worldwide?
BitHide offers the opportunity to work with leading companies, implement advanced IT solutions, and shape deals that redefine the rules of the game.

What we offer

• Work in a high-tech company focused on security and innovation
• A supportive team of professionals who stand with you at every step
• A chance to dive into one of the most dynamic FinTech sectors — Web3
• Clear processes, modern tools, and fully remote collaboration
• Your key responsibilities:
• Processing incoming customer requests through the ticketing system
• Timely and accurate escalation of queries to relevant specialists
• Maintaining the internal knowledge base in a structured and up-to-date format
• Providing responses to clients within established SLA timeframes
  Contributing to the improvement of support processes

Who we’re looking for you if you 

• Has at least 3 years of experience in customer support
• Can communicate clearly, concisely, and professionally in writing
• Has an English level of B2+ or higher
• Thrives in a multitasking environment and can prioritize effectively
• Possesses strong time-management and self-organization skills
• Has experience working with ticketing systems (e.g. Zendesk, Freshdesk, Intercom)
• Understands the specifics of collaborating with IT teams (a plus)

Why BitHide

• Join a global FinTech product that’s truly reshaping the market landscape
• Work with smart minds on complex challenges — we’re not “playing startup,” we’re building the infrastructure of the future
• Be part of a team free from toxicity — only open dialogue, mutual respect, and real professionalism
• Receive fair compensation — clear structure, results-driven rewards, and flexible reviews
• Grow with us — clear goals, transparent career paths, no unnecessary bureaucracy
• Enjoy support — English classes, continuous learning, gym benefits, and family bonuses
• Key specialists get relocation support to Cyprus
• Instant review of your CV — because time matters

Smart people. Big challenges. A business that builds the industry.

JOB DESCRIPTION

Murka is looking for a Junior Monitoring Specialist to join our friendly team. We want you to become a valuable part of the company's projects. 

RESPONSIBILITIES
 

• Monitoring the operation of servers by means of the Nagstamon program;
• Anomaly detection in Firebase, Tableau, different dashboards;
• Work with users' tickets in HelpShift;
• Service desk monitoring;
• Smoke testing.
• Work with Jira and Wiki (Confluence);

REQUIREMENTS

• Attention to details
• Ability to handle a lot of tasks simultaneously
• Ability to be a team player
• Quick learning

NICE TO HAVE

• Experience in mobile games testing;
• Experience in Google docs and Google sheets;
• Knowledge of VPN-technologies;
• Attention to details;
• Ability to work with a number of tasks simultaneously;
• Ability to be a team player.

We are looking for a proactive Customer Success Manager to work with our Shopify app ReSell. This role is focused on helping merchants achieve real business results from the product. Product revenue is a direct outcome of customer success, not the primary goal itself.

Main Responsibilities

• Proactively reach out to customers (chat, email, calls) and help them successfully configure the app.
• Guide merchants to the point where the app starts generating upsell and cross-sell revenue.
• Work with installed-but-inactive stores and convert them into active, value-receiving customers.
• Collect Shopify App Store reviews as a result of genuine customer success.
• Occasionally negotiate enterprise-style service contracts for advanced optimization.

Requirements

• English level: C1 — confident spoken and written communication with business clients.
• Strong communication and trust-building skills.
• Proactive mindset and ownership of results.
• Understanding of upsell / cross-sell concepts in ecommerce is a strong plus (we provide product training).

Compensation

• Base salary: $500 / month.
• $100 for each client text review obtained through proactive work.
• 10% commission from revenue generated by reactivated clients
• 10% commission from enterprise / service contracts revenue.
• There is no upper income limit — earnings depend entirely on results

What We Offer:

• Remote work opportunity,
• Paid vacation and sick leave,
• Public holidays off,

• Standard working hours (9:00—18:00, with flexibility if needed)

   

Want to join our team? Send us your CV and we will contact you.

Profisea is a boutique DevOps and Cloud company - AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Manager who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.

What you will do

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect

English - Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.

What we offer

Opportunity to be part of a growing company and to grow with us
Being at the forefront of the DevOps and Cloud services industry
Great compensation and commission
Professional working environment where you will be an essential member of our team

Trinetix is looking for a skilled Sales Support Specialist (Administrator). 

Join our team and collaborate with a leader in global connectivity with over 30 years of experience operating one of the world’s most reliable Internet backbones. Backed by Polhem Infra, the company delivers high-performance network infrastructure across 129 countries, supporting more than 2,900 customers worldwide. 

At Trinetix, our business unit partners with leading global organizations to empower sales teams and enhance customer experience. By providing administrative and operational support across pre-sales and post-sales processes, we enable account managers and sales representatives to focus on what they do best - building relationships and driving business growth. 

This is a unique opportunity to contribute to an organization shaping the future of digital communication, while being part of a team that strengthens collaboration, ensures data accuracy, and streamlines workflows across international markets. 

Join us and grow your career in a dynamic international environment. 

Requirements 

• 3–5 years of business experience in a sales support or administrative role 
• Experience with CRM systems (Salesforce required) 
• Proficiency in MS Excel 
• Strong communication skills and fluency in English (spoken and written) 
• Ability to collaborate with internal teams (Solution Engineering, Procurement, Product Management, Pricing Desk) 
• Experience in data entry and quality assurance 

Nice-to-haves 

• Telecom industry experience 
• University degree 

Core Responsibilities 

• Provide administrative support to account managers and sales teams 
• Ensure accuracy of customer order data for Billing, Delivery, and other departments 
• Manage billing profile changes, novations, credit notes, and site code updates 
• Validate invoice dates and billing amounts 
• Support internal projects requiring sales administration expertise 

Expected Qualifications 

• Take ownership of administrative processes that impact sales operations 
• Deliver accurate and timely support to ensure smooth execution of customer orders 
• Solve complex administrative challenges and contribute to process improvements 
• Make sound decisions independently while collaborating across teams and geographies 
• Drive efficiency by introducing new tools, workflows, or practices 

About the Project

We are developing an international online platform in the iGaming and entertainment industry, currently actively scaling in the Turkish market.

The project is in a rapid growth phase — the number of users and chats is increasing, and the support team is expanding.

We are looking for a Customer Support Team Lead who will manage the chat support team, build efficient processes, and ensure a high level of service for the Turkish GEO.

Your Responsibilities

Team Management

• Lead a team of Customer Support Operators (chat support).
• Create schedules, monitor attendance, and distribute workload.
• Onboard, train, and provide regular coaching to operators.
• Maintain team motivation and a healthy working atmosphere.

Quality & KPI

• Monitor and improve KPIs (CSAT, response time, FCR, quality).
• Review chats and provide structured feedback to operators.
• Work with mistakes and help develop operators’ soft skills.
• Collaborate with the QA team and participate in improving quality standards.

Operations & Escalations

• Handle escalations related to payments, verification, bonuses, and technical issues.
• Communicate with Payments, Product, Tech, and other teams.
• Optimize scripts, macros, and internal support processes.
• Participate in hiring operators for the Turkish market.

What We Expect From You

• Turkish — fluent (spoken and written) — mandatory.
• English — confident level for internal communication.
• 2+ years of experience as a Team Lead / Supervisor in support, call center, or chat support.
• Understanding of support KPIs and metrics.
• Experience in iGaming / betting / online entertainment is a strong plus.
• Strong people management skills: coaching, feedback, conflict resolution.
• Willingness to work evening and night shifts aligned with Turkish time.
• Experience managing a remote team is a plus.

Support Team Lead / Supervisor experience — highly relevant.

iGaming / betting support experience — a strong advantage.

What We Offer

• Fully remote position — work from anywhere.
• Schedule: 5/2, shifts aligned with the Turkish time zone.
• Evening and night shifts.
• Paid onboarding and support during the adaptation period.
• Direct collaboration with Product, Payments, and QA teams.
• Opportunity to build and scale a team for a key market.
• Long-term cooperation and growth opportunities within the project.

Customer Support Specialist (Turkish Market)

About the Project

We are developing an international online platform in the iGaming and entertainment industry, currently actively scaling in the Turkish market.

The project is in a rapid growth phase — the number of users and chats is increasing, and the support team is expanding.

We are looking for a Customer Support Specialist to communicate with users via online chat and help maintain a high level of service for the Turkish GEO.

Your Responsibilities

Customer Support

• Respond to user inquiries via online chat.
• Assist players with account issues, payments, verification, bonuses, and technical questions.
• Provide clear and professional communication with users.
• Follow internal support guidelines and scripts.

Quality & Service

• Maintain a high level of customer satisfaction (CSAT).
• Resolve issues quickly and efficiently.
• Escalate complex cases to Team Leads or other departments when necessary.

Operations

• Accurately document user requests and actions in the system.
• Work with internal tools, macros, and knowledge base.
• Collaborate with Payments, Product, and Technical teams when needed.

What We Expect From You

• Turkish — fluent (spoken and written) — mandatory.
• English — conversational level for internal communication.
• Experience in customer support, call center, or chat support is a plus.
• Strong communication skills and customer-oriented mindset.
• Ability to handle multiple chats simultaneously.
• Stress resistance and ability to work in a fast-paced environment.
• Experience in iGaming / betting / online entertainment is a strong advantage.

Working Conditions

• Fully remote position — work from anywhere.
• Schedule: 2/2 (day and night shifts) aligned with the Turkish time zone.
• Paid onboarding and training.
• Support from Team Leads and QA team during adaptation.
• Opportunity to grow within a fast-scaling international project