Jobs at Djinni

Project description

Join the Data Engineering team to contribute to the ongoing maintenance and improvement of an internal assistant that uses hosted APIs and internal knowledge sources, with a focus on reliability, retrieval quality, and operational excellence.

Responsibilities

Maintain and enhance ingestion/enrichment pipelines for internal content (parsing/extraction, normalization, metadata enrichment, deduplication, and quality monitoring)

Implement and maintain access-aware retrieval by propagating/enforcing document permissions through indexing and query-time filters, including audit logs and validation tests

Improve source attribution so responses reliably point to the correct documents and sections in a consistent format.

Extend and harden tool/workflow execution and automations (scheduled/trigger-based), including retries, timeouts, idempotency, concurrency controls, and run history

Operate the platform in production: observability (logs/metrics/tracing), alerting, incident support, performance tuning, and cost controls, plus runbooks and handover documentation

Skills

Must have

8+ years of hands-on experience in Data Science and 2+ years in Machine Learning, with a proven track record, demonstrated through a robust portfolio of projects.

Strong programming skills in languages such as Python and familiarity building ETL pipelines.

Expertise in SQL and experience with both relational (preferably Postgres) and NoSQL databases

Solid experience with OpenSearch

Familiarity with AWS cloud platform and its services.

Experience with version control systems (e.g., Git) and CI/CD pipelines.

Ability to build scalable infrastructure to embed and search very large number of documents.

Ability to move fast in an environment where things are sometimes loosely defined and may have competing priorities or deadlines.

Expertise in ML

Strong English skills (B2 and higher)

Strong verbal and written communication skills.

Ability to work independently and collaborate in a group.

Nice to have

Agile certification

Oracle/Microsoft attestations and certifications

Domain knowledge

Trading and Capital Markets

Languages

English: C1 Advanced

• The client is one of the leading automotive OEMs in the United States. The project aims to expand the client's development team and support the implementation of the HMI and Middleware components for a next-generation automotive platform, specifically tailored for high-performance and racing features.
  The scope includes close collaboration with the client's engineering teams to deliver high-quality, reliable, and performance-optimized software solutions that meet the demanding requirements of racing environments.
   

• Responsibilities:

  • Code, debug, document, and maintain portions of software.
  • Perform unit and integration testing.
  • Participate in peer code and design reviews.
  • Participate in estimation and planning sessions.
  • Contribute to development of technical project documentation and user documentation.
  • Provide assistance to test engineers and support personnel in solving technical issues of software installation and its operation.
  • Participate in conference calls and face-to-face meetings with the Customer and Customer partners.
  • Comply with the best engineering practices, the technical standards and the quality criteria set forth on the project.
  • Report status and progress according to the project rules.
  • Spot current deficiencies in the development process, adopted procedures and engineering practices, environment configurations, etc., and suggest improvements.
  • Escalate technical issues to Tech Lead and Product Owner.
  • Improve your qualification within the areas of expertise at various training courses, seminars and/or other educational organizations
   

• Mandatory Skills Description:

  POSIX (C++/C++17) skills
  Unreal Engine 4.0 or never
  Experience in embedded systems
  SOME/IP is a messaging bus (a bit like MQTT.)
  CommonAPI C++ is an implementation of a networking protocol that can generate serialization and communication code.

   

• Nice-to-Have Skills Description:

  Franca is a language for defining service interfaces (a bit like the proto2/proto3 syntax of Protocol Buffers but with more focus on RPC.)
  Experience with open-source-software, scripting, CMake and Make is a strong plus
   

• Languages:
  • English: B2 Upper Intermediate

About the Role:

You will be joining a team building a secure, privacy-focused communication platform designed for organisations where data protection, control, and regulatory compliance are mission critical. The product provides encrypted messaging, voice, and video communication built on a zero-trust security architecture with strong end-to-end encryption. It supports flexible deployment models — including on-premise and controlled cloud environments — and is used by security-sensitive and regulated organisations to protect confidential communications and maintain full data sovereignty.

As a QA Automation Engineer, you will be responsible for building and maintaining automated test coverage across iOS and Android, ensuring the reliability and integrity of features where quality is not just a standard — it is a compliance requirement.

What You Will Work On:

• Designing, writing, and maintaining automated test suites for iOS and Android mobile applications using Appium and Java;
• Covering encrypted messaging, voice/video calling, file sharing, and meeting features with automated scenarios;
• Developing and maintaining test frameworks and reporting pipelines with TestNG and Allure;
• Integrating automated tests into CI/CD workflows via GitLab pipelines;
• Managing test cases and documentation in Testiny; tracking defects in Jira;
• Collaborating with developers and product managers throughout the full QA cycle;
• Leveraging Claude for AI-assisted test generation and QA workflow optimization.

Required Skills:

• At least 6 months of hands-on experience in mobile test automation for iOS and Android applications
• Hands-on experience with Appium for mobile test automation;
• Proficiency in Java for writing and maintaining automated test scripts;
• Experience with TestNG as a test framework;
• Allure for test reporting and result visualization;
• Jira for bug tracking and task management;
• Testiny for test case management;
• GitLab - CI/CD pipelines, MR workflows, test integration;
• Claude - AI-assisted tooling in QA workflows;
• English level: Intermediate+ or higher (written and spoken).

Nice to Have:

• Experience testing security-sensitive, privacy-focused, or compliance-driven products (HIPAA, GDPR, ISO 27001, etc.);
• Familiarity with zero-trust security concepts or end-to-end encryption;
• Experience testing real-time communication features: VoIP, video calls, WebRTC;
• Basic API automation skills (REST Assured or similar);
• Understanding of cross-device and cross-platform compatibility testing strategies.

Tech Stack:

Appium · Java · TestNG · Allure · Jira · Testiny · GitLab · Claude

We are looking for an experienced AI Python Engineer to join our team and help build AI-powered products and intelligent automation solutions. This role is ideal for a strong backend engineer who has practical experience integrating LLMs and building AI-enabled applications rather than focusing solely on traditional Machine Learning research.

Responsibilities

• Design, develop, and maintain AI-powered applications and services.
• Integrate Large Language Models (OpenAI, ChatGPT, Claude, Llama, and similar technologies) into production systems.
• Build and optimize AI agents, workflows, and automation solutions.
• Develop backend services, APIs, and integrations using Python.
• Design and implement scalable AI-enabled product features.
• Collaborate with product, engineering, and business teams to deliver AI-driven solutions.
• Evaluate, improve, and optimize AI workflows and user experience.
• Stay up to date with the latest developments in the AI/GenAI ecosystem.

Requirements

• Strong commercial experience with Python backend development.
• Hands-on experience with Generative AI technologies and LLM integrations.
• Experience building AI-powered applications or products.
• Practical experience with OpenAI APIs or similar LLM providers.
• Experience working with AI agent frameworks such as LangChain, LangGraph, CrewAI, LlamaIndex, or similar tools.
• Solid understanding of API development and integrations.
• Experience designing and implementing production-ready systems.
• Strong problem-solving and analytical skills.
• Ability to work independently and drive solutions from concept to implementation.

Nice to Have

• Experience with RAG (Retrieval-Augmented Generation) systems.
• Experience with vector databases (Pinecone, Weaviate, Qdrant, ChromaDB, etc.).
• Cloud experience (AWS, Azure, or GCP).
• Experience with containerization and deployment (Docker, Kubernetes).
• Familiarity with AI evaluation, observability, and monitoring tools.

• Project Description:

  Join the Data Engineering team to contribute to the ongoing maintenance and improvement of an internal assistant that uses hosted APIs and internal knowledge sources, with a focus on reliability, retrieval quality, and operational excellence.

   

• Responsibilities:

  • Maintain and enhance ingestion/enrichment pipelines for internal content (parsing/extraction, normalization, metadata enrichment, deduplication, and quality monitoring)
  • Implement and maintain access-aware retrieval by propagating/enforcing document permissions through indexing and query-time filters, including audit logs and validation tests
  • Improve source attribution so responses reliably point to the correct documents and sections in a consistent format.
  • Extend and harden tool/workflow execution and automations (scheduled/trigger-based), including retries, timeouts, idempotency, concurrency controls, and run history
  • Operate the platform in production: observability (logs/metrics/tracing), alerting, incident support, performance tuning, and cost controls, plus runbooks and handover documentation

   

• Mandatory Skills Description:

  8+ years of hands-on experience in Data Science and 2+ years in Machine Learning, with a proven track record, demonstrated through a robust portfolio of projects.
  Strong programming skills in languages such as Python and familiarity building ETL pipelines.
  Expertise in SQL and experience with both relational (preferably Postgres) and NoSQL databases
  Solid experience with OpenSearch
  Familiarity with AWS cloud platform and its services.
  Experience with version control systems (e.g., Git) and CI/CD pipelines.
  Ability to build scalable infrastructure to embed and search very large number of documents.
  Ability to move fast in an environment where things are sometimes loosely defined and may have competing priorities or deadlines.
  Expertise in ML
  Strong English skills (B2 and higher)
  Strong verbal and written communication skills.
  Ability to work independently and collaborate in a group.

   

• Nice-to-Have Skills Description:

  Agile certification
  Oracle/Microsoft attestations and certifications
  Domain knowledge - Trading and Capital Markets

   

• Languages:
  • English: C1 Advanced

About Patrianna

Patrianna is a fast-scaling product development company headquartered in Gibraltar, with a dynamic, global team powering our growth. We operate at the intersection of technology and entertainment, building innovative solutions that shape the future of social gaming and deliver outstanding experiences to millions of players worldwide.

We’re driven by speed, ambition, and bold ideas. At our core, we’re product creators and problem-solvers who thrive in a high-performance environment. We’re looking for exceptional talent—smart, adaptable, and motivated individuals eager to make an impact, scale business functions at pace, and continuously improve.

Whether you’re a domain expert or an agile thinker who thrives in change, at Patrianna you’ll have the freedom to innovate, take ownership, and help us lead the next wave of gaming innovation.

Join us—and be part of something extraordinary.

The Role
Lead engineering teams that build and scale our real-time gaming platform while taking ownership of delivery outcomes and team performance.

AI-Driven Engineering Culture:
We are actively building an AI-driven engineering organization with a clear and deliberate stance: artificial intelligence is a core part of how we build and deliver software — not an experiment, not a trend, and not an optional add-on.
AI is embedded into our engineering workflows, from system design and prototyping to refactoring, testing, and code review. We expect engineers to be fully comfortable working in AI-driven environments and to treat AI as a primary productivity multiplier. Strong engineering judgment, architectural ownership, and accountability remain essential—AI amplifies our engineers, it doesn’t replace responsibility for technical decisions.

What you will be doing
• Own delivery outcomes — ensure your cross-functional teams deliver reliable systems and meet commitments by coordinating priorities and execution
• Manage and develop people — including performance reviews, career development, and handling performance concerns when needed
• Maintain strong engineering standards — ensure teams follow established architecture patterns and quality standards while navigating complex technical trade-offs
• Enable effective team execution — work with Team Leads and Product Managers to ensure initiatives are clearly defined and teams can execute smoothly
• Improve engineering effectiveness — continuously refine how teams plan, coordinate, and deliver work as the organization scales
• Support system reliability — help teams investigate incidents, understand root causes, and strengthen platform reliability

What we are looking for
• Strong engineering background with extensive software development experience and deep backend expertise (Java ecosystem)
• System design experience building and operating high-load systems using modern backend technologies, event-driven architectures, and cloud-native infrastructure
• Proven track record leading engineering teams and delivering complex production systems while balancing technical leadership and people management
• Experience operating production systems and participating in incident response and post-incident improvements
• Strong product sense — ability to assess product initiatives and identify engineering implications, risks, and missing elements
• Strong delivery ownership with ability to produce realistic estimates, align stakeholders, and communicate scope options and trade-offs clearly

Nice to have:

• Experience in iGaming or other high-load, real-time platforms
• Experience transitioning from a senior IC role (e.g., Tech Lead, Staff Engineer, Principal Engineer, Solution Architect) into leadership
• Familiarity with Java, Kafka, Kubernetes, or GCP

• Experience working in product companies or scale-ups

   

Our Tech Stack

• Java 25
• Spring Boot 4
• Google Cloud Platform:
  • Kubernetes
  • Kafka
  • AlloyDB for PostgreSQL
• Ebean ORM
• Flyway
• Redis/Memcached
• Retool
• Jenkins/ArgoCD
• ELK/Sentry/Grafana
• Jira/Confluence/Slack/Bitbucket

Why you will love it
You’ll have the freedom to shape engineering practices in a fast-growing environment where your technical expertise directly impacts millions of players worldwide. Work with a modern tech stack, minimal bureaucracy, and highly skilled engineers who value pragmatic execution over process for its own sake. Lead teams that take real ownership of their systems while building something meaningful in the global gaming space.

We hire based on skills, drive, and ideas—nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We also welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking. Diversity fuels our innovation, collaboration, and growth, and we’re committed to creating an environment where everyone can contribute their best work and thrive.

Benefits:

Generous Leave Policy: Take advantage of paid time off, encompassing both vacation and sick leave, to ensure you can recharge and recover when needed. Take your time on bank holidays as well.

Continuously Development: Get an opportunity to join a fast-growing business where the sky’s the limit.

Company Events: Engage in our vibrant company culture through a variety of informal events designed to foster camaraderie and teamwork.

Full Remote Work: Enjoy the flexibility of working remotely from wherever you feel most productive.

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

About the Role

As a Junior Operations Analyst, you’ll dive into Solidgate’s internal processes and help optimize them to ensure our clients get the best payment solution on the market.

This role gives you hands-on experience at the intersection of operations, analytics, and product — working side by side with our technical and business teams to make payments seamless for businesses worldwide.

What you’ll own

— Conducting technical onboarding of new clients into the Solidgate system
— Supporting processes related to Solidgate’s payment services
— Building new workflows and optimizing existing ones
— Handling analytical requests from clients
— Setting up payment routing
— Collaborating closely with product and technical teams inside the company
— Communicating with partner banks’ technical support teams
— Detecting and resolving anomalies in the payment process

You’re a great fit if you have 

— Bachelor’s in Applied Mathematics / Systems Analysis / Software Engineering / related field (completed or in progress)
— Excellent written and verbal communication skills
— English proficiency at Upper-Intermediate level or higher
— Knowledge of SQL and Python

Nice to have

— Practical experience with Postman
— Basic knowledge of Tableau or other data visualization tools

Why Solidgate?

— No internships here — we build careers. Get hands-on from day one and make a real impact.
— Your work = real outcomes. Shape how global companies move money.
— Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
— Flex your schedule. Balance studies and work with flexible hours that fit your life.
— Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.
 

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

Atlaslive is a dynamic iGaming platform that provides the best quality software solutions for iGaming business. We create a live connection between business ambitions and opportunities. Atlaslive is recognized worldwide as one of the leading Sportsbook Platforms, as well as the Best Sports Betting Provider and a Rising Star in Sports Betting Technology within the CEE, Baltic and Nordic markets. Atlaslive, the tech behind the game.

Requirements: 

● Experience: At least 1 year of experience in manual testing of web applications and/or API-based solutions. 

● Java & Test Automation: Knowledge of Java and practical experience in creating, maintaining, and executing automated API tests. Understanding of test automation principles, test framework architecture, and best practices for maintaining automated test suites. 

● API Automation: Hands-on experience in developing and maintaining automated API tests using Java, RestAssured, and TestNG. 

● Build & CI/CD Tools: Basic understanding of Gradle and CI/CD principles. Familiarity with TeamCity, GitLab CI, or similar tools is considered a plus. 

● Testing Frameworks: Practical experience with RestAssured for API test automation. Basic knowledge of Selenium for UI test automation. Familiarity with API mocking tools such as WireMock is a plus. 

● Testing Knowledge: Understanding of software testing fundamentals, testing types, defect lifecycle, test design techniques, and quality assurance processes. 

● Test Documentation: Ability to create and maintain test cases, checklists, and bug reports. Experience with TestRail or similar test management tools is an advantage. 

● API Testing & SQL: Practical experience in REST API testing, including validation of requests and responses, status codes, headers, authentication mechanisms, and API troubleshooting using Postman or similar tools. Basic knowledge of SQL for data validation and verification. 

● Agile Methodologies: Understanding of Agile/Scrum practices and the software development lifecycle. Communication Skills: English level of at least Intermediate (B1), sufficient for reading technical documentation, understanding requirements, and creating test cases, checklists, and bug reports. 

● Testing Tools: Hands-on experience with Postman for API testing and debugging. 

● Monitoring & Logging Tools: Basic understanding of monitoring and logging tools such as Grafana, Datadog, OpenSearch, or Kibana is considered a plus. 

● Version Control: Basic knowledge of Git and common collaboration workflows.

 Responsibilities: 

● Requirements Analysis: Analyze requirements, user stories, and acceptance criteria to identify testing needs and potential risks. 

● Manual Testing: Perform functional, regression, integration, and exploratory testing of web applications and APIs. 

● Test Documentation: Create and maintain test cases, checklists, and test execution reports. 

● Defect Management: Identify, document, and track defects. Verify bug fixes and perform regression testing. 

● Team Collaboration: Actively participate in sprint planning, daily stand-ups, retrospectives, and other Agile ceremonies. Collaborate closely with developers, QA engineers, and other stakeholders. 

● Automation Support: Develop, maintain, and execute automated API tests using Java, RestAssured, and TestNG. Contribute to the continuous improvement and expansion of the team’s automation coverage. 

● Reporting: Prepare test execution reports and communicate testing results, risks, and issues to the team.

Career Growth & Opportunities:

• Become part of a global leader in iGaming innovation.
• Access to professional development programs and industry events.
• Opportunity to work with top-tier experts in cutting-edge technology.
• Drive real impact in a fast-growing international market.

• Flexible career progression within a scalable and adaptable platform.

   

Working Conditions:

— Vacation: 22 working days per year, plus official public holidays.

— Sick Leave:

*5 paid sick days annually (no certificate required).

*Up to 10 additional days covered at 100% with a valid medical certificate.

— Equipment: Personal budget for necessary hardware and tools.

— Education: Annual learning & development budget to support your professional growth.

— Health & Wellness: Access to a personal limit within our benefit cafeteria system for health-related expenses.

Join our passionate and talented team and be at the forefront of transforming the iGaming industry with groundbreaking live tech solutions. If you’re a visionary professional eager to shape the future of iGaming, Atlaslive invites you to apply and drive our continued success in this dynamic market.

Atlaslive — The Tech Behind the Game.

*All submitted resumes undergo a thorough review. If we do not contact you within 5 business days after your application, it means that we are unable to proceed with your candidacy at this time. However, we appreciate your interest in our company and will keep your contact details on file for future opportunities.

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.
We are looking for a Middle/Senior HR Tech & Transformation Manager to join our HR Technology & Transformation team.
In this role, you will own the full cycle of HR process redesign and implementation, turning complex transformations into smooth, scalable solutions that create measurable business impact across the company.

Responsibilities:

• Lead end-to-end HR process redesign and implementation, including:
  - Investigate as-is process
  - Design to-be process
  - Configure to-be process
  - Coordinate testing, incl UAT
  - Design integrations with internal systems
  - Sign-off with process owners
  - Create and deliver educational and support materials for end users
  - Preparation of release and stabilization activities
  - Formalize ownership transition to process owners after successful rollout
  
   
• Calculate change monetization and assess cost vs. business impact
• Identify optimization opportunities using AI tools and automation
• Collaborate with 20+ stakeholders across functions and locations to ensure successful adoption and sustainable change
• Gather, analyze, and design feature requests and improvements for the HRMS ecosystem

Requirements:

• 3+ years of experience in a similar role, such as: System Implementation Specialist / HRMS Administrator / Configurator / Change Manager / Organizational Development Manager / Transformation Lead / Release Manager / Product Manager
• Advanced user of AI tools, Google Sheets, Power BI, and other analytical tools
• Upper-Intermediate+ level of English
• Strong leadership mindset with the ability to influence without formal authority
• Advanced analytical and logical thinking skills
•  Ability to identify root causes and solve complex problems
• Comfortable working in fast-changing and ambiguous environments
• High level of emotional intelligence, curiosity
• Excellent facilitation, presentation, and communication skills

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

• Відповідальність за brand strategy та позиціонування продукту на ринку України;
•  Формування довгострокового вектору розвитку бренду з урахуванням регуляторних обмежень;
• Вплив на ключові бізнес-метрики: brand awareness, share of voice, market share, ефективність брендових кампаній;
• Участь у прийнятті рішень щодо go-to-market, комунікаційної стратегії та розвитку продукту;
• Робота на стику маркетингу, продукту та бізнесу.

• Розробка та розвиток brand strategy з урахуванням особливостей сфери iGaming;
• Формування та контроль позиціонування, tone of voice та каналів комунікації бренду;
• Запуск РК 360;
• Визначення та контроль KPI бренду;
• Аналіз ринку, конкурентного середовища та поведінки користувачів для пошуку точок рост;
• Співпраця з performance, product та creative командами для синхронізації бренду з бізнес-цілями;
• Управління підрядниками та продакшеном на рівні відповідності стратегії та якості.

• Досвід роботи в галузі маркетингу, 5+ років;
• Досвід роботи з продакшеном та креативними студіями\командами;
• Досвід у розробці та впровадженні маркетингових стратегій;
• Знання соціальних мереж та досвід їх використання в рекламних кампаніях;
• Досвід у проведенні аналізу ринку, конкурентів і клієнтів для розробки ефективних стратегій маркетингу та продажу продуктів;
• Знання принципів та методів брендингу, маркетингу та продажу в онлайн-середовищі;
• Відмінні комунікативні та аналітичні навички.

• Відсутність бюрократії в процесах прийняття рішень і можливість безпосередньо впливати на продукт/проєкт.
• Можливість навчатися – або навчати (маємо проєкти з інтернатури та менторства).
• Підтримуюче середовище та команда, із якою можна робити дійсно круті продукти, що змінюють ринок.
• Зарплату рівня IT-/iGaming-ринку та повний соцпакет (медична страховка, консультації терапевта, компенсація спортзалу, ланчі з доставкою та компенсацією тощо). 
• Зручний офіс у центрі Києва (пішки зі Звіринецької/Либідської) із зеленою панорамною терасою. Проблема блекаутів вирішена на 100%.

Looking for a Middle DevOps Engineer who will play a key role in designing, maintaining, and evolving our modern cloud infrastructure powered by AWS.

Employment Type: Full-time / Part-time

What we expect from you:

• 3+ years of commercial experience in DevOps, cloud infrastructure, and automation;
• Strong hands-on experience with AWS services (EC2, S3, RDS, ECS/EKS, Lambda, VPC);
• Proficiency with Infrastructure-as-Code tools (Terraform, CloudFormation);
• Solid experience with containerization and orchestration (Docker, Kubernetes, Helm);
• Practical knowledge of CI/CD tools (GitLab CI, Jenkins, AWS CodePipeline);
• Understanding of networking fundamentals (TCP/IP, DNS, Firewalls, Load Balancing);
• Experience with monitoring/logging tools (Prometheus, Grafana, CloudWatch, ELK);
• Knowledge of cloud security best practices and compliance standards.
   

What we offer:

The opportunity to grow professionally by participating in the implementation of interesting and complex projects, as well as showing personal initiative.

Join a dynamic and fast-paced technology group as a Business Functional Analyst. This full-time remote role supports a mission-driven initiative, works closely with stakeholders and clients, and ensures process and data integrity across business systems.

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We’re seeking an experienced and outstanding member of our team.

Responsibilities

- Lead client-facing discovery: run workshops, interviews, and working sessions to identify pain points, goals, constraints, and success criteria
- Document detailed business requirements, functional specs, user stories, acceptance criteria, and use cases
- Translate business requirements into functional specifications for CRM/ERP configuration, integrations, and development (working with Product/Engineering)
- Own requirements lifecycle: scope control, prioritization, change requests, and stakeholder alignment
- Support Agile delivery: backlog grooming, sprint planning, UAT coordination, release notes, and go-live readiness
- Act as a bridge between client stakeholders and internal teams, ensuring clear communication, timely updates, and expectation management

Must Have
- Bachelor’s degree
- 2+ years of experience as a Business Functional Analyst / Business Analyst (client-facing experience required)
- Strong understanding of the Software Development Lifecycle (SDLC) and business-to-technical translation
- Experience with CRM and/or ERP platforms (any modern stack)
- Hands-on experience with delivery tools such as Jira / Asana / ClickUp
- Experience working in an Agile environment (Scrum/Kanban)
English B2+

We are the creators of a new fintech era!
Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,200 professionals united by a shared vision of shaping the Web3 future.
We are building our own blockchain ecosystem, ensuring maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT, and VISA.

The future of Web3 starts with you — join us as a CPA Account Manager!

Requirements:

Experience & language:
- 2+ years of experience in similar roles (in-app traffic management, mobile performance marketing, UA, affiliate/in-app partner management).
- English level B2 or higher — for communication with partners, reporting, and negotiations.

In-app traffic & advertising cycle:
- Understanding of in-app traffic.
- Understanding of the full cycle of in-app advertising: from media buying to post-install events.
- Knowledge of main in-app traffic sources: SDK networks, DSPs, arbitrage teams, media buying agencies, in-app publishers.

Analytics & traffic quality evaluation:
- Ability to analyze and evaluate traffic quality using key metrics: CTR, CR, Retention, ROMI, LTV, fraud indicators.
- Experience with mobile attribution.
- Confident use of Adjust and AppsFlyer.

Attribution mechanics:
- Understanding of IDFA/GAID, SKAdNetwork, fingerprinting, probabilistic matching.
- Anti-fraud skills.
- Ability to analyze fraud metrics: click spamming, click injection, bot traffic, anomalous behavior.
- Experience working with MMP anti-fraud dashboards (Protect360, Adjust Fraud Suite).
- Ability to run weekly/monthly reconciliations, request partner reports, and compare MMP data with partner reporting.

Partner acquisition & onboarding:
- Skills in sourcing new in-app traffic providers: publishers, networks, arbitrage teams, thematic communities, partner catalogs.
- Ability to conduct initial partner checks: cases, volumes, GEOs, quality, tracking setup.
- Negotiation skills: terms, KPIs, test volumes, payment format (CPA/RevShare).
- Understanding of technical requirements for partners (MMP setup, postbacks, event mapping).

Contacts & market knowledge:
- Existing network of partners or personal contacts among in-app traffic suppliers is a strong advantage.
- Understanding of the market: GEO coverage and formats of different networks/publishers, specifics of individual suppliers.

Data work:
- Strong Excel/Google Sheets skills: pivot tables, working with large datasets.
- Ability to interpret data and draw actionable conclusions.

Responsibilities:

Analytics & tracking:
- Create tracking links and postbacks.
- Analyze installs, events, cohorts, and advertising channels.
- Monitor metric deviations and identify root causes.

Attribution & anti-fraud:
- Apply knowledge of attribution mechanics (IDFA/GAID, SKAdNetwork, fingerprinting, probabilistic matching).
- Analyze fraud metrics: click spamming, click injection, bot traffic, anomalous behavior.
- Work with MMP anti-fraud dashboards (Protect360, Adjust Fraud Suite).
- Run weekly/monthly reconciliations, request and verify partner reports, compare MMP data with partner reporting.

Partner management:
- Search for and onboard new partners: publishers, SDK networks, DSPs, media buying agencies, arbitrage teams.
- Perform initial partner validation (cases, volumes, GEOs, quality, tracking).
- Negotiate terms, KPIs, test volumes, payment structures.
- Ensure correct setup for partners: MMP integration, postbacks, event mapping.

Data & reporting:
- Work confidently with large datasets in Excel/Google Sheets.
- Interpret data and prepare insights for optimization and decision-making.

Working conditions:
 

Immerse yourself in Crypto & Web3:
- Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
- Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
- Gain unique experience and be part of global transformations.
Drive Innovations:
- Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
- Collaborate with top experts worldwide and grow alongside the best.

Work-Life Balance & Well-being:
- Modern equipment.
- Comfortable working conditions, and an inspiring environment to help you thrive.
- 24 calendar days of paid leave.
- Additional days off for national holidays.

With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!

About the Role
We are looking for an experienced and data-driven Head of CRM to lead our customer retention strategy, lifecycle marketing initiatives, and CRM operations. This role is responsible for developing and executing CRM strategies that drive customer engagement, retention, loyalty, and lifetime value across multiple communication channels.
As a Head of CRM, you will own the CRM roadmap, manage a team of CRM specialists, collaborate closely with Product, BI, Marketing, VIP, and Creative teams, and continuously optimize customer journeys through segmentation, personalization, automation, and testing.
This is a high-impact leadership role offering the opportunity to shape CRM strategy, build scalable retention programs, and directly influence business growth.
Responsibilities
CRM Strategy & Leadership
 

• Develop and execute the overall CRM and customer retention strategy aligned with business objectives.
• Own customer lifecycle management across all stages: onboarding, activation, retention, reactivation, and loyalty.
• Define CRM KPIs, monitor performance, and drive continuous improvement initiatives.
• Build and manage the CRM roadmap, prioritizing projects based on business impact.
• Lead, mentor, and develop the CRM team, establishing best practices and operational excellence.

Campaign Management & Automation
 

• Oversee planning, execution, and optimization of CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, Onsite Communications, and other channels.
• Ensure effective campaign delivery through CRM automation platforms.
• Drive personalization initiatives based on customer behavior, segmentation, and predictive insights.
• Establish and optimize automated customer journeys and trigger-based communications.

Analytics & Optimization
 

• Analyze CRM performance and customer behavior to identify growth opportunities.
• Develop segmentation strategies to maximize engagement and retention.
• Lead A/B testing initiatives across communications, offers, customer journeys, and promotional mechanics.
• Monitor customer engagement metrics, churn rates, retention, conversion, and lifetime value.
• Collaborate with BI and Data teams to improve reporting frameworks and customer insights.

Cross-Functional Collaboration

• Work closely with Product, Marketing, VIP, BI, Operations, and Creative teams to deliver integrated customer experiences.
• Guide Creative and Content teams on CRM best practices, messaging frameworks, and campaign optimization.
• Partner with Product teams to implement retention features and loyalty initiatives.

Deliverability & Compliance
 

• Monitor email deliverability, domain reputation, and communication performance.
• Ensure compliance with communication regulations and customer consent management.
• Oversee subscription and unsubscription processes to maintain healthy communication databases.

Requirements
 

• 3+ years of CRM experience, including at least 1 year in a leadership or senior CRM role.
• Proven experience developing and executing CRM and retention strategies.
• Strong expertise with CRM and marketing automation platforms (Customer.io, Optimove, Хtremepush, FastTrack, Salesforce Marketing Cloud, Braze, or similar).
• Strong analytical skills with hands-on experience in customer segmentation and performance analysis.
• Advanced Excel/Google Sheets skills; SQL knowledge is a strong advantage.
• Experience managing A/B testing programs and data-driven optimization initiatives.
• Understanding of customer lifecycle marketing, retention, loyalty programs, and behavioral segmentation.
• Experience working with email deliverability and communication best practices.
• Excellent project management and stakeholder management skills.
• Strong leadership, mentoring, and team development capabilities.
• iGaming experience is highly preferred.

Nice to Have
 

• Experience managing CRM teams in fast-growing environments.
• Knowledge of HTML/CSS for email development.
• Experience with predictive modeling, customer scoring, and advanced personalization.
• Understanding of responsible gaming and regulatory requirements within iGaming.

What You'll Get
 

• Flexible working hours that fit your natural rhythm: 08:00–17:00, 09:00–18:00, or 10:00–19:00.
• 17 working days of paid vacation (available after 6 months).
• Salary in USD.
• Significant ownership and influence on customer retention strategy.
• Opportunity to build and scale CRM processes and team.
• Collaboration with experienced professionals across Product, Marketing, BI, and Operations.
• Access to advanced CRM and marketing technology stack.
• Continuous professional development and leadership growth opportunities.
• Clear structure, transparent feedback, and measurable goals.
• Fun corporate activities and team events.