Jobs Account Manager

Retenza - B2B-компанія, що надає комплексний аутсорс-сервіс із Retention, VIP-менеджменту та Customer Support для онлайн-казино та беттинг-операторів. Ми працюємо з міжнародними проєктами на ринках Європи, Австралії, LatAm та інших GEO.

Наразі ми шукаємо Account Manager, який стане для партнерів єдиною точкою входу та довіреним радником, а для внутрішньої команди - ключовим координатором, здатним трансформувати бізнес-запити клієнтів у структуровані завдання й ефективно доводити їх до вимірюваного результату.

Чим ти будеш займатись:

• Вести пул клієнтських проєктів та виступати основною контактною особою для партнерів у робочих чатах і на онлайн-зустрічах.

• Приймати запити від клієнтів, декомпозувати їх у задачі для команд Retention, Support, VIP, Finance та платформи, а також контролювати дедлайни виконання.

• Готувати щотижневі дайджести, місячні аналітичні звіти та проводити регулярні звітні зустрічі з клієнтами.

• Погоджувати комунікаційні стратегії, бонусні механіки та бюджети на канали залучення й утримання (SMS, WhatsApp, AI-дзвінки).

• Ескалювати та координувати вирішення складних кейсів (виплати, процеси KYC, антифрод, звернення VIP-гравців).

• Брати участь в онбордингу нових клієнтів: збір брифів, координація інтеграцій, налаштування доступів і підготовка проєкту до запуску.

• Супроводжувати процес офбордингу клієнтів: передача даних, фіналізація процесів та закриття доступів.

• Вибудовувати здорові межі в комунікації: захищати внутрішню команду від хаотичних запитів і нереалістичних дедлайнів.

• Проактивно шукати точки росту для проєктів клієнта та пропонувати ефективні рішення, а не просто транслювати запити.

Supplax is an American company with Ukrainian roots, growing in the U.S. market for over 5 years. We act as a remote back office for home improvement professionals across the United States. Our team of 100+ specialists handles nearly every organizational and operational process. 

We currently operate in more than 30 major U.S. cities and have successfully completed over 30,000 home improvement projects.

We're looking for a results-driven Partner Development Manager to grow and strengthen our network of B2B partners across the U.S.

What You’ll Do:

• Manage a portfolio of established B2B partners, primarily interior designers and general contractors across the United States, taking over each relationship after the initial introduction by our outreach team.

• Maintain consistent, value-driven communication via different channels, building a clear understanding of each partner’s project pipeline, volume and seasonality.

• Identify qualified project opportunities, collect the required project details, and hand them off to the sales team ready for quoting.

• Drive repeat business and referrals by staying actively involved after each completed project and maintaining proper retention cycle.

• Respond to partner inquiries promptly and keep CRM records accurate and current, with every account having a defined next step.

• Partner with the Sales and cold calling teams to ensure seamless handoffs and a consistent experience for every partner, from first contact to completed project. 

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Requirements:

• At least 1 year of experience in one or more of the following roles: Account Management, BDR, SDR, Customer success, or similar B2B roles;

• Spoken and written English at C1 level or higher;

• High emotional intelligence: able to read tone and subtle cues, build long-term partner relationships, and spot both opportunities and potential issues early;

• Strong organizational and time-management skills: ability to work through and navigate a large account portfolio, organize using a CRM to track changes. 

Nice to Have:

• Experience in the construction, home improvement, renovation, or interior design industry;

• Previous experience working with U.S. clients or American companies.

What We Offer:

• 100% remote work from anywhere in the world;

• Stable salary payments in U.S. dollars;
  Working hours: 4:00 PM-1:00 AM Kyiv time;

Base salary + performance bonuses, the bonuses are uncapped - your income grows with your results, with average compensation being:
 Junior: $1,000–1,200+;
 Middle: $1,300–1,700+;
 Senior: $2,000–2,300+; 

Benefits package includes:
20 days of paid vacation annually; 
Paid sick leaves; 
Paid days off on U.S. federal holidays; 

Additional benefits:
Regular English practice with an English teacher;
Compensation for professional development courses; 
Career growth based on results, not tenure: move up within the B2B department or into other areas of the company;
Direct impact on the development and growth of the company’s partner network;

NuxGame works with iGaming operators of all scales, helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill business goals. We are currently looking for an Account Manager to join our team.

Your Responsibilities:

• Own the customer relationship end-to-end, acting as their primary point of contact and trusted advisor.
• Define and execute tailored success strategies for each account, aligning NuxGame solutions with customer business goals and agreed KPIs.
• Continuously monitor account health, usage metrics, and satisfaction levels, addressing risks early to ensure retention and growth.
• Lead quarterly business reviews with clients to evaluate results, gather feedback, and identify improvement opportunities.
• Resolve escalations quickly by coordinating with internal teams, ensuring seamless communication and a solution-focused approach.
• Collaborate cross-functionally with Sales, Product, Operations, and Technical teams to deliver a consistent and high-quality customer experience.
• Identify upsell and cross-sell opportunities by understanding customer needs and market trends.
• Share industry insights and best practices with clients to help them optimize operations and revenue potential.
• Stay informed on iGaming industry developments, including regulatory changes, competitive landscape, and emerging technologies.
• Maintain accurate account records in CRM and project management tools, ensuring timely reporting of progress and outcomes.
  
   

What we’re looking for:

• Minimum 2 years of experience in Account Management, Customer Success, or post-sales roles
• Proven success in managing strategic accounts and building strong relationships with senior stakeholders, including C-level executives.
• Track record of delivering measurable results in retention, adoption, and upsell.
• Comfortable owning the full customer lifecycle — onboarding, growth, and renewals.
• Proactive and resourceful — you can thrive without a playbook and take initiative to solve problems.
• Highly organized, able to manage multiple priorities while keeping a high standard of service.
• Strong communicator in English (written and spoken); extra languages are a plus.
• Data-driven mindset — you use metrics to guide decisions and create actionable plans.

• Collaborative, adaptable, and confident in balancing client needs with business objectives.

   

What we offer

We believe that a happy team builds the best products. Here is how we support you:

• Remote & Flexible: Work from anywhere. Our core hours are 10:00 to 18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).

• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

   

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

TimelinesAI is hiring a Retention & Churn Owner: one AI-first operator who owns churn of paying customers and runs the loop every day. This is a full-time, fully remote role.

🚀 About TimelinesAI

TimelinesAI is a B2B SaaS that connects WhatsApp to CRMs (HubSpot, Pipedrive, Zoho and others) and to AI tools through MCP. About 2,800 paying SMB customers worldwide, most of them self-serve (PLG).

🎯 The problem

Churn is the biggest lever on our growth right now. A large share of it is failed payments, and our recovery flows broke twice this year before anyone noticed. We already have the data and the agents. What's missing is one person who owns the number and runs the loop every day.

🛠️ What's already built (you don't start from zero)

• An internal agentic CRM. It puts billing, product usage, support and call data on one card per customer, and it has an MCP server you can query from Claude Code.
• Hourly at-risk lists with the money at stake: cancellation booked, payment failed, WhatsApp disconnected, stopped using the app.
• A churn agent that looks into each account, gives a verdict and drafts a letter. A second agent fact-checks the letter, and a person decides whether to send it.
• A 10% control group that never gets contacted, so every action is measured against doing nothing.
• All rules live in GitHub. You change a rule through a pull request.

📌 What you'll own

1. Failed payments, first. Make sure every failed invoice reaches the recovery flow (Stripe + Churnkey), and check every week that the campaigns are actually firing. Build a same-day track for bigger accounts across email, SMS, in-app chat and WhatsApp.
2. Booked cancellations. Every one gets a decision within 24 hours, and you reach out to the ones worth saving.
3. Talking to customers. Get on calls and WhatsApp chats with at-risk and recently churned customers, find out what really happened, and save the ones that can be saved. Large accounts go to sales with full context.
4. Win-back and reconnect. Bring back customers who left, plus customers who still pay but whose WhatsApp went dark.
5. Better agents. When a letter is wrong, fix the rule behind it (prompt, template or threshold), not just that one letter. The aim is to safely move small accounts to automatic sending.
6. Root causes. Each month, report the top 3 churn reasons in dollars to the product team, with customer quotes.
7. A weekly written update with your numbers.

📈 Targets for your first 3 months

• Churned MRR down about 20%
• Failed-payment recovery back to at least our 2025 level and above the control group
• 100% of booked cancellations decided within 24 hours
• Every at-risk account paying $300+/month has a named person within 1 working day

🧠 You'll fit if you

• Run AI workflows yourself every day (Claude Code or Codex, MCP, agents, n8n/Make, scripts) and can show us real examples.
• Have owned retention, churn or customer success in B2B SaaS, ideally self-serve with SMB customers, and know your numbers: churned MRR, recovery rate, save rate.
• Enjoy talking to people. An unhappy customer on a call doesn't scare you, and you'd rather pick up the phone than send a fourth email.
• Are comfortable with data: cohorts, SQL/PostHog-level questions, control groups. You check a number before you trust it.
• Write clearly and briefly in English.

💡 Nice to have: Portuguese or Spanish; Stripe dunning, Churnkey, Intercom or Customer.io; working in GitHub with pull requests.

Not a fit: agency backgrounds; people who mainly want to manage others; strategy decks without hands-on execution.

🧪 How we hire

• Screening questions: a real AI workflow and a real customer conversation, in your own words.
• Short call.
• Paid pilot of about 10 hours on a real slice of our at-risk queue.

🌎 How we work

• Full-time, fully remote, async-first; some overlap with CET working hours.
• You report to the founder and work daily with support, sales and product, with a weekly 1-hour sync.
• AI-native team: every function here is being rebuilt around agents.