Jobs Business Analyst

The team is looking for a System Analyst with strong Oracle APEX, SQL, and PL/SQL expertise to analyze existing Oracle APEX dashboards and the Oracle procedures supporting their functionality, as well as prepare detailed technical specifications for developers.

As a System Analyst, you will analyze the structure and configuration of Oracle APEX applications and dashboards, investigate the underlying Oracle database logic, and translate business and system requirements into clear technical specifications for development.

The overall technology stack is Oracle PL/SQL / SQL + Oracle APEX.
 

Key Responsibilities:

• Analyze the structure of Oracle APEX applications, pages, and dashboards.
• Review the configuration of regions, reports, charts, interactive grids/tables, filters, and metrics.
• Analyze data sources, SQL queries, and conditions used to generate information.
• Review processes, calculations, validations, dynamic actions, and navigation between pages.
• Analyze user roles, access permissions, and conditions controlling the visibility of elements.
• Verify the correctness of data display and data updates.
• Identify duplicated logic, configuration issues, inefficiencies, and potential system risks.
   

Technical Specification & Requirements:

• Clarify business requirements and expected outcomes.
• Prepare detailed technical specifications describing required system changes.
• Define Oracle APEX components and Oracle database objects that need to be created or modified.
• Describe algorithms, data-processing rules, and user scenarios.
• Define requirements for UI elements, filters, reports, charts, and metrics.
• Specify user roles and access permissions.
• Define acceptance criteria for implemented changes.
• Provide developers with the necessary explanations and consultations during implementation.
   

Requirements Must have:

• Hands-on knowledge of Oracle APEX and principles of dashboard development.
• Strong SQL and PL/SQL skills.
• Understanding of Oracle database structure and relationships between database objects.
• Experience analyzing Oracle procedures, functions, packages, triggers, and SQL queries.
• Ability to analyze business logic, data sources, and system performance.
• Experience preparing technical documentation and detailed technical specifications for developers.
• Understanding of software testing principles and the ability to define acceptance criteria for changes.

We are looking for a Tender / Bid Manager to join our team and take ownership of finding and managing new business opportunities through RFPs, RFQs, tenders, and other procurement opportunities in the U.S. market.

The main focus of this role is to identify relevant opportunities, analyze requirements, determine whether we are a good fit, and coordinate the preparation and submission of competitive technical and commercial proposals together with our internal team.

What we are looking for

• 2+ years of experience in Project Management, Business Analysis, Presales, Business Development, or a related role in IT.
• Practical experience working with RFP, RFQ, RFI, or tender documentation.
• Experience analyzing requirements and assessing whether an opportunity is worth pursuing.
• Strong organizational and project coordination skills.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to work with complex documentation.
• Strong analytical and structured thinking.

• English — at least B2+

   

Will be a strong plus

• Will be a strong plus
• Background in U.S. government procurement or work with public-sector clients.
• Familiarity with U.S. federal RFPs and procurement platforms.
• Background in IT outsourcing, software development, or technology companies.
• A background in Business Analysis, Project Management, Presales, or Business Development.
• Ability to prepare and present demos, PoCs, or solution concepts.

• Ability to support projects from proposal/award through delivery.

   

Location

U.S. or Canada

Remote position.

What you will do

RFP & Opportunity Research

• Monitor U.S. government procurement platforms and other relevant sources to identify suitable RFPs, RFQs, RFIs, and IT opportunities.
• Research and qualify potential opportunities based on our expertise, capabilities, previous experience, and available resources.
• Analyze RFP documentation, including scope of work, technical and business requirements, eligibility criteria, deadlines, and evaluation criteria.
• Assess whether the company meets the requirements and make Go / No-Go recommendations.
• Identify potential risks, gaps, and requirements that need clarification before submission.

• Maintain a structured pipeline of relevant opportunities and track their status and deadlines.

   

Proposal & Bid Management

• Coordinate the RFP response process from qualification through final submission, working closely with cross-functional teams throughout the process.
• Develop proposal plans, timelines, and internal deadlines in collaboration with the relevant team members.
• Work collaboratively with developers, designers, QA, PMs, technical specialists, and management to prepare proposals and ensure all requirements are addressed.
• Analyze and structure customer requirements into clear high-level functions and areas, helping the internal team understand the scope and key expectations. 
• Collect and structure the necessary technical, commercial, and company information.
• Coordinate the preparation of technical and commercial proposals, presentations, case studies, and other required documentation.
• Ensure that all requirements are addressed and that submissions are complete, accurate, and delivered on time.

• Analyze won and lost opportunities and provide insights that can improve future bid strategy.

   

Solution & Demo Preparation

• Work with the technical team to develop the proposed solution based on the customer's requirements.
• Coordinate the preparation of demos, prototypes, or proof-of-concepts when required.
• Help structure the company's vision and proposed approach for the customer.
• Prepare presentation materials and executive summaries.

• Participate in customer meetings, clarification sessions, and proposal presentations together with technical and management representatives.

   

Project Management - Plus / Potential Growth Area

Our primary focus for this role is RFP and Bid Management. However, experience in Project Management or Business Analysis will be a strong advantage. In case of a successful bid, there may be an opportunity to continue working with the project, supporting or taking ownership of its delivery together with the team.

This means the role can potentially grow from opportunity identification and proposal management into project delivery and client management.

Why join us?

• Work with U.S. government and enterprise technology opportunities.
• Have a direct impact on the company's business development and growth.
• Work closely with experienced technical and management teams.
• Have a high level of ownership and autonomy.

Description of the Project & Team

We are looking for a Business Analyst to join our core team within large-scale digital and e-Governance projects.

Our team designs and delivers digital solutions for e-Government and public sector transformation. You will work alongside experienced Business Analysts, Project Managers, Solution Architects, Developers, and QA engineers and gradually take more ownership of requirements and business analysis activities.

We are open to candidates at different stages of their BA career.

If you have several years of experience and can independently handle complex requirements - we'd like to hear from you.

If you have limited commercial BA experience but have a relevant degree, strong analytical skills, technical understanding, and genuine interest in Business Analysis - we'd also like to hear from you.

What you will do

• Gather, analyze, and document business and system requirements.
• Communicate with stakeholders to understand their needs, expectations, and business processes.
• Analyze existing business processes and identify gaps, dependencies, and opportunities for improvement.
• Describe AS-IS and TO-BE processes and create process models using BPMN.
• Translate business needs into clear functional requirements and User Stories.
• Define Acceptance Criteria and clarify requirements with development and QA teams.
• Work with developers, QA engineers, Solution Architects, and other technical specialists throughout the delivery lifecycle.
• Analyze system behavior, integrations, data flows, and dependencies between systems.
• Participate in requirements refinement, planning, and other Agile ceremonies.
• Support solution validation and help ensure that delivered functionality meets business requirements.
• Maintain BA documentation in Jira, Confluence, or similar tools.
• Contribute to solution discussions and help identify possible risks, edge cases, and inconsistencies.
• Gradually take ownership of larger analysis areas as your expertise grows.

What we are looking for

Education

• Degree in Computer Science, Information Systems, System Analysis, Business Informatics, Economics, Finance, or another relevant field.
• Strong academic background in IT, systems, business analysis, or a related area is a significant advantage.

Experience

• 1+ year of experience in Business Analysis, but we are also open to candidates without commercial BA experience if they have a relevant education

Technical & Analytical Skills

• Understanding of the Software Development Life Cycle (SDLC).
• Understanding of requirements engineering and business process analysis.
• Familiarity with AI tools such as ChatGPT, Claude, or similar tools for research, documentation, and analysis.
• Ability to break down complex problems into structured requirements.
• Basic understanding of software architecture and system integrations.
• Understanding of APIs and REST/JSON is a plus.
• Basic SQL knowledge is a plus.
• Experience with Jira and Confluence.
• Experience with BPMN and/or UML.
• Ability to work with structured documentation and maintain requirements traceability.
• Strong analytical and problem-solving skills.
• Attention to detail and ability to identify inconsistencies and edge cases.

Communication & Collaboration

• English - B2 or higher.
• Strong written and verbal communication skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Ability to ask clear questions and clarify ambiguous requirements.
• Comfortable working in a collaborative, international environment.

Nice to have

• Experience working in Agile/Scrum teams.
• Experience creating User Stories and Acceptance Criteria.
• Experience with Postman or similar API tools.
• Experience with SQL and relational databases.
• Understanding of system integrations and data flows.
• Experience with data mapping.

• Experience in e-Government, GovTech, public sector, or other complex regulated domains.

   

What we offer

• Opportunities for professional growth and career development.
• Remote or office-based work options.
• Stable, long-term employment.
• Comprehensive medical insurance.
• Legal support services.

• Paid annual leave and sick leave.

   

Job Responsibilities:

• Configure and maintain sandbox environments (Zendesk / Intercom / Gorgias, etc.);
• Test AI solutions (chatbots, translation tools, CRM/helpdesk AI features);
• Run real customer support scenarios and evaluate system performance and quality;
• Configure chatbots and conversational flows within AI platforms;
• Compare and test AI vendors, prepare practical recommendations;
• Provide troubleshooting in test and client environments;
• Support Digital Transformation initiatives and tasks assigned by the team lead;

Candidate Requirements:

• Experience in customer support / BPO (Team Lead, Quality Control, or Senior Agent);
• Strong understanding of support operations (SLA, tickets, communication channels);
• Hands-on experience with CRM / helpdesk systems (Zendesk / Intercom or similar);
• Ability to quickly learn and navigate new systems independently;
• Strong analytical thinking and autonomy;
• English level B2+;

Nice-to-have:

• Basic understanding of APIs / integrations;
• Experience with no-code automation tools (Zapier, Make, etc.);
• Experience with AI tools, chatbots, or LLM-based solutions.
   

Kindgeek is looking for a sharp, curious Business Analyst who thrives at the intersection of finance and technology. Your mission will be to turn complex FinTech and crypto requirements into clear, actionable solutions that our Agile teams can build with confidence. Along the way, you’ll also help shape new client engagements, bringing structure and clarity to opportunities from the very first conversation.

RESPONSIBILITIES

As a Business Analyst, you will be responsible for:

• Defining and communicating the product vision and roadmap to the Agile team, adjusting it based on stakeholder feedback and market changes;
• Creating, maintaining, and prioritizing the product backlog, including clear user stories and acceptance criteria;
• Engaging with stakeholders to gather requirements and acting as the primary liaison between business and the Agile team;
• Participating in sprint planning and reviews, adjusting priorities based on team feedback and retrospectives;
• Defining acceptance criteria and validating delivered functionality against business needs;
• Analysing technical diagrams and supporting the development team in documenting back-end business logic;
• Supporting pre-sales activities, including client discovery calls, proposal preparation, and Work Breakdown Structures (WBS).

REQUIREMENTS

We’re looking for a Business Analyst who has:

• 5+ years of experience as a Business Analyst, preferably within the FinTech sector;
• Hands-on exposure to crypto on-ramp/off-ramp solutions and banking/payment systems;
• Strong understanding of financial technologies, with proven expertise in crypto and banking payments;
• Genuine interest in learning adjacent sub-domains such as open banking, card processing, and AML/KYC;
• Proven ability to work on technical projects, including API analysis and solution design;
• Excellent analytical skills, with the ability to think critically and solve complex problems;
• Outstanding communication skills, with the ability to convey technical information to non-technical stakeholders;
• Collaborative attitude, with the ability to work effectively within a dynamic team environment;
• Experience participating in pre-sales activities, including proposal and WBS preparation.

Will be a plus:

• Experience working with Agile/Scrum methodologies in a FinTech environment;
• Familiarity with AML/KYC or open banking regulations;
• Experience presenting solutions directly to clients during pre-sales stages.

WHAT WILL YOU GET WITH KINDGEEK

We want you to thrive and feel supported

Professional growth: at Kindgeek, we want our employees to grow and achieve ambitious professional goals. We support professional development with training and certification refunds and provide regular feedback and technical reviews.

Benefits package: Kindgeek offers all team members competitive compensation and a benefits package that includes 18 working days of fully paid vacation, 10 compensated by 50% sick leaves without a note from the doctor, and an opportunity to take study leaves. Depending on how long you stay in the company, you can receive different health insurance packages from our partners.

Personal growth: as a part of our team, you will have access to corporate English courses with a 50% reimbursement, take advantage of our offline library and access a large selection of corporate training and classes. Also, every employee can request any internal or external training or certification if it applies to his or her work responsibilities.

Geek community: at Kindgeek, we value community — even in the full-scale invasion times, we take every opportunity to stick together. Our geeks organise various online and offline clubs — from stretching and skiing to English. We volunteer together and support each other.

Flexibility: Kindgeek offers a hybrid working model. Team members can work remotely or from the office or Kindgeek London Hub — an innovative cafe-style co-working in Lviv (it’s pet-friendly!).

We encourage you to apply

At Kindgeek, we encourage everyone to apply — regardless of nationality, race, gender, marital status, disability, sexual identity, or religion. We are growing into an inclusive, equal-opportunity company where only professionalism, competence, and ideas matter. We are committed to supporting mobilised employees and veterans joining Kindgeek and facilitating their career development. We aim to bring equal opportunities to all team members and candidates — especially those underrepresented in technological companies.

Sigma Software delivers high-quality software development, design, testing, and support services for customers worldwide. We create scalable digital solutions across industries including banking, healthcare, telecommunications, automotive, gaming, real estate, aviation, and more. Our teams combine strong engineering expertise with a collaborative culture focused on delivering measurable business value.

Project Overview

We are looking for a Senior Business Analyst to join a project focused on building a Financial Management System with a strong emphasis on AI-powered process optimization. In this role, you will work closely with business and technical stakeholders to improve financial and operational workflows, transform business needs into clear requirements, and contribute to the delivery of scalable, efficient solutions.

You will become part of a cross-functional environment where AI tools are actively integrated into business analysis and product delivery processes.

Job Description

• Collaborate with stakeholders to gather, analyze, refine, and prioritize business requirements aligned with strategic goals
• Work closely with Product Owners, developers, QA engineers, and designers to ensure accurate implementation of requirements
• Analyze existing business processes, systems, and workflows to identify optimization opportunities and propose scalable solutions
• Create and maintain high-quality documentation including user stories, acceptance criteria, process flows, functional specifications, and user guides
• Decompose high-level business needs into detailed and actionable requirements
• Ensure requirements traceability throughout the delivery lifecycle
• Support backlog refinement, prioritization, and estimation preparation activities
• Facilitate effective communication between business and technical stakeholders
• Conduct demos and presentations to showcase delivered functionality and maintain stakeholder engagement
• Prepare user documentation and support solution adoption
• Contribute to continuous improvement of business analysis practices and the effective use of AI-powered tools in daily workflows

Qualifications

• Strong commercial experience as a Business Analyst in Agile/Scrum environments
• Expertise in requirements gathering, user story creation, decomposition, and backlog structuring
• Understanding of APIs and system integrations
• SQL skills for data extraction and validation
• Experience working with wireframing and prototyping tools
• Strong analytical, problem-solving, and stakeholder management skills
• Practical experience using AI-powered tools for documentation, analysis, process optimization, or data interpretation
• Strong AI prompting skills and ability to integrate AI into everyday work processes
• Excellent verbal and written English communication skills
• Ownership mindset with a proactive and delivery-oriented approach

Nice to Have

• Experience with financial management or accounting systems
• Understanding of financial accounting processes
• Experience with advanced UX or prototyping tools
• Experience integrating AI tools into product or business analysis workflows

Project Context: The final client is a U.S.-based independent insurance brokerage serving ultra-high-net-worth clients with Private Placement Variable Annuities (PPVA) and Private Placement Life Insurance (PPLI). We are building a mobile application that provides clients with secure access to policies, statements, documents, and self-service capabilities. The BA will bridge the existing web-based client portal (WordPress/MySQL stack) and the new native mobile product that initially should duplicate web portal functionality, but in the next phases new functionality would be needed. The BA will be responsible for the requirements specification and project documentation creation, aligning the web portal and mobile application in terms of functionality and ensuring clear guidance for the external back-end team (creators of the web portal) for the requested changes needed for the mobile app.

Engagement Type: Contract, part-time involvement, initially for  3-6 months. The specific number of hours required would be clarified later. Initial engagement for the first 1-3 weeks could be close to full-time involvement, but further engagement during the project is expected to be less than 0.5 FTE per week.

Location: Remote (CEST/EST overlap preferred for client sync)

Client Industry: Insurance brokerage, regulated financial services (SOC 2 Type II, NYSDFS compliance environment)

Start Date: End of October of  2026 (subject to contract signature)
Requirements (ideal scenario, ready to consider candidates that match 75% of the requirements):

 

1. Domain Experience

3+ years as BA in fintech, insurance, or regulated financial services (banking, wealth management, brokerage).
Demonstrated understanding of client portal → mobile app migration patterns (what works on web ≠ what works on mobile, especially with tables and reports).
Experience working with ultra-HNW or B2B2C client bases where UX must balance simplicity with compliance disclosures.
 

1. Technical Proficiency

Cross-platform mobile platforms: iOS and Android design patterns, platform-specific constraints (biometrics, push notifications, offline-first architecture).
API-driven product thinking: the mobile app will consume APIs from the existing portal backend - must be able to spec API contracts, data models, error states, and edge cases.
Legacy system integration: must be able to assess what can be exposed via API vs. what needs re-architecture.
 

1. Requirements Elicitation & Documentation

Proven ability to run discovery workshops with non-technical stakeholders (insurance advisors, compliance officers, C-suite) and translate business needs into user stories, acceptance criteria, and edge-case matrices.
Document clarity under regulatory scrutiny: requirements must be audit-ready (The client operates under SOC 2 + NYSDFS — every decision needs a paper trail).
 

1. Stakeholder Management

Multi-stakeholder alignment: Involvement of several decision-makers + likely compliance/legal functions in review loops. BA must navigate competing priorities without being a bottleneck.

Client-facing communication: must be able to present findings, trade-offs, and recommendations directly to the client in structured, concise formats in English..
Experience working within vendor-client dynamics (not internal product teams) — knows when to push back, when to escalate, when to adapt scope. 

Key Requirements:

• At least 5+ years of experience as a BA in IT service companies (outsourcing or outstaffing)
• Experience with the global market
• Proficiency in English (B2 and above)
• Ability to juggle multiple projects (approx.2-3 simultaneously)
• Strong background in writing documentation (SRS, UC, US)
• Technical knowledge (SDLC, API, etc.)
• AI enthusiast
• Experience with pre-sales activities.

Main Activities and Responsibilities:

• Provide project support
• Collaborate on pre-sale activities with Sales, PM, and Technical teams
• Cooperate with Project Managers and Clients to define project scopes
• Write and maintain project documentation (SRS, UC, US)
• Participate in Scrum activities.

Interview stages:

• AI — Screening.
• Interview with a recruiter.
• Final Interview withC-Level
• Reference check.
• Offer.

What We Offer:

• Full-time role with flexible hours after probation.
• Ongoing training and educational opportunities.
• Performance reviews once a year.
• Competitive salary in USD.
• 21 paid vacation days.
• 7 paid sick days (+15 for serious cases like COVID or surgery).
• 10 floating public holidays.
• Online Team-building events & fun corporate activities.
• Projects across diverse domains (e-commerce, healthcare, fintech, etc.).
• Clients from the USA, Canada, and Europe.

Mint Innovations is a product IT company developing comprehensive solutions for last-mile delivery automation and OOH (Out-of-Home) infrastructure. We combine software, hardware (electronics & metal body design), and IoT to create technologies that work in the real world.

Today our team is 140+ specialists working on large-scale international products for customers in Ukraine, Europe, and other markets.

As the company continues to grow, we are looking for a Business Analyst who will strengthen our product and technology direction and help us scale and elevate our products to a new level.

Key Responsibilities

• Analyze operational processes and usage scenarios of parcel lockers and other OOH solutions from the perspective of operators, customers, and end users
• Work with requirements spanning software, hardware, and embedded solutions simultaneously, taking into account the interdependencies between them
• Analyze operational and product data (occupancy, turnover, dwell time, redirections, etc.) to identify opportunities for product and network optimization
• Gather, analyze, and formalize business, user, and functional requirements
• Translate business needs into clear and understandable requirements for technical teams
• Analyze and describe business processes, identify pain points and opportunities for improvement
• Create and maintain business requirements, functional requirements, and other necessary documentation
• Break down complex requirements to a level understandable for technical teams
• Work together with Delivery Managers to define scope of work, priorities, and expected outcomes
• Identify dependencies, constraints, risks, and potential conflicts within requirements
• Ensure requirements traceability throughout their entire lifecycle — from gathering the need to implementation and verification of the result
• Collaborate with developers and technical specialists to clarify requirements and find optimal solutions
• Communicate with international customers to clarify requirements, align expectations, and provide support at all stages of cooperation
• Collaborate with the QA team on preparing test scenarios and acceptance criteria
• Participate in team activities necessary for task delivery
• Keep the backlog and its related documentation up to date
• Analyze requirement changes and assess their impact on scope, timelines, resources, and related functionality
• Validate implemented functionality against business requirements and expected outcomes
• Participate in UAT and support stakeholders during functionality acceptance
• Conduct data analysis and use it to validate hypotheses and support product decisions
• Continuously improve processes for working with requirements, documentation, and cross-team collaboration

Requirements

• 1–2+ years of experience as a Business Analyst
• Experience working with products combining software, hardware, and/or embedded solutions is a plus
• Strong skills in gathering, analyzing, and formalizing requirements (business/functional/non-functional requirements)
• Experience with requirements documentation (User Stories, BRD/FRD, etc.)
• Analytical mindset, ability to work with data and draw product conclusions from it
• Experience working with international customers
• Understanding of Agile/Scrum methodologies, experience working in cross-functional teams
• Ability to decompose complex requirements and manage dependencies and risks
• Experience participating in UAT and validating functionality
• English proficiency — B2 or higher

What We Offer

• Opportunity to work on an innovative product used by international customers.
• Challenging technical tasks combining software and hardware.
• Professional and supportive engineering team.
• Competitive compensation and reviews.
• Opportunities for professional growth and continuous learning.
• Flexible working environment.
• Modern tools and technologies.
• English at the office

Requirements

Must-have

• 3+ years of Business Analyst experience on ERP / accounting / operations projects (implementation, optimization, or major enhancements).
• Strong understanding of business process mapping (Order-to-Cash, Procure-to-Pay, Record-to-Report; inventory/manufacturing a plus).
• Working knowledge of accounting fundamentals (GL, AP, AR, cash management, revenue recognition basics).
• Proven ability to write clear requirements artifacts:
  • user stories / acceptance criteria
  • functional specs
  • process flows (BPMN or similar)
  • test cases / UAT scripts
• Experience collaborating with developers and solution architects (translate business needs into functional + data requirements).
• Comfortable with data analysis:
  • Excel (advanced)
  • ability to interpret datasets, reconcile transactions, validate outcomes
• Strong stakeholder skills: run workshops, manage scope, prioritize backlog, communicate tradeoffs.
• Excellent written and verbal English.

Strongly preferred 

• Prior work with any ERP: NetSuite, Dynamics 365, SAP, Oracle, Sage, Odoo, etc.
• Familiarity with reporting concepts: dashboards, financial reporting, management reporting.
• Understanding of integrations: REST/SOAP APIs, file imports/exports, middleware concepts.
• Experience with implementation partners/VARs and client-facing delivery.

Nice-to-have (Acumatica-specific but not required)

• Acumatica experience (Financials, Distribution, Project Accounting, Construction, etc.).
• Knowledge of Acumatica concepts: Screens, GIs (Generic Inquiries), Workflows, Role-based access, Import Scenarios.
• Exposure to Acumatica customization model (high level) and release testing.

Key responsibilities 

• Become an expert in Acumatica OOTB functionality and recommend best-fit solutions before custom development.
• Lead discovery to document as-is processes, define to-be processes, and identify gaps.
• Translate business needs into efficient customization designs, focusing on simplicity, maintainability, and upgrade-safe patterns.
• Produce developer-ready specs and validate delivered functionality through UAT and regression checks.
• Maintain a structured backlog in Jira and ensure clarity of scope, priorities, and acceptance criteria.

Learning expectation

• Willingness to complete structured onboarding and become proficient in Acumatica within 60–90 days (navigation, core modules, workflows, reporting, common configuration patterns).

ZentixSoft is looking for a Senior Technical Business Analyst! 🚀

Format: Full-Time Outstaffing, long-term contract (6+ months). 

💡 Why ZentixSoft?
 💸 Salary Review: A structured system of compensation reviews aligned with your engineering growth. 
⚖️ Work-Life Balance: Sustainable workflows with no senseless overtime, helping you keep your resource fully charged.
 🦾 Trust and Transparency: Zero micromanagement and no invasive time-trackers—we fully trust your professional autonomy.
 🎁 Gifts & Culture: Corporate gifts for holidays, birthdays, and a true team atmosphere where your voice always matters.
 

🧩 Responsibilities:

• Requirements Engineering: Gather requirements from business stakeholders and product managers, translating them into technical specifications, user stories, process flows, and acceptance criteria.
• Process Analysis: Analyze existing banking, financial, and advisory workflows to identify modernization and optimization opportunities.
• Development Support: Collaborate closely with developers and UX/UI designers, clarifying functional/technical queries and defining technical dependencies and risks.
• Solution Validation: Validate that delivered software increments meet technical acceptance criteria and support testing/UAT phases.
• Documentation & Governance: Maintain structured, up-to-date project documentation within Jira and Confluence.
   

🎓 Our Perfect Match (Requirements):

• Experience Level: 4+ years of commercial experience as a Technical Business Analyst, System Analyst, or Requirements Engineer.
• Banking Domain: Proven hands-on experience in the Banking or Financial Services sector.
• Technical Depth: Strong understanding of software application architecture, REST APIs, system integrations, databases, and modern software development lifecycles.
• Agile Frameworks: Solid experience writing technical user stories, defining acceptance criteria, and managing backlogs in Jira and Confluence.
• Soft Skills: Exceptional analytical mindset, proactive problem-solving, and strong stakeholder management capabilities.
• Language & Location: Fluent English communication skills; candidate must be based in Vienna / Austria (or open to local hybrid/on-site alignment).
   

➕ Nice to Have:

• Experience with advisor-facing banking applications or digital wealth management platforms.
• Hands-on experience with process modeling (BPMN), solution architecture, or UAT execution.
   

📍 Project Details:

⏳ Duration: Long-term (Full-time).

📍 Location: Vienna, Austria (Local / Hybrid).

Position overview
Domain: Banking / FinTech

We are looking for a Senior Business Analyst to support complex IT delivery initiatives for a large banking client. The role requires strong banking domain knowledge, enterprise IT experience, and practical use of AI tools to improve business analysis, requirements management, documentation, and stakeholder communication.

Responsibilities

• Gather, analyze, and document business, functional, and non-functional requirements.
• Use AI tools to accelerate requirements analysis, documentation, meeting summaries, backlog preparation, process analysis, and research.
• Facilitate workshops, interviews, backlog refinement, and requirement clarification sessions with business and technical stakeholders.
• Translate business needs into clear user stories, acceptance criteria, process flows, use cases, and specification documents.
• Analyze banking processes, identify gaps, dependencies, risks, business rules, and improvement opportunities.
• Support solution design by clarifying data flows, integrations, system behavior, and operational scenarios.
• Maintain and prioritize product backlog together with product owners and delivery teams.
• Support UAT planning, test scenario preparation, defect clarification, and business validation.
• Ensure requirements are aligned with banking regulations, audit expectations, security standards, and internal governance.
• Apply AI responsibly, respecting confidentiality, data privacy, compliance, and internal banking policies.
  
  Requirements
• 6+ years of experience as a Business Analyst, System Analyst, Product Analyst, or similar role.
• Strong experience with requirement collection, documentation, stakeholder management, and process analysis.
• Hands-on experience writing user stories, acceptance criteria, BRDs, FRDs, process flows, use cases, and data mapping documents.
• Good understanding of software delivery lifecycle, Agile/Scrum, and enterprise IT delivery.
• Ability to communicate effectively with both business and technical stakeholders.
• Strong analytical thinking, structured documentation, facilitation, and problem-solving skills.
• Experience with tools such as Azure DevOps, Jira, Confluence, Visio, Miro, SharePoint, Excel, and PowerPoint.
• Practical experience using AI tools such as Microsoft Copilot, ChatGPT Enterprise, Azure OpenAI, or similar for business analysis tasks.
• Understanding of AI limitations, prompt quality, human review, confidentiality, and responsible AI usage in regulated environments.
• Upper-intermediate or advanced English.
  
  
  
   

About the role:
MediDrive is a US-based non-emergency medical transportation (NEMT) platform. We're a fast-growing early-stage startup, so things move quickly and the structure is still being built.
You'll own the flow of incoming requests from our US operations team and our AI tooling into the development team. You decide what's real, what matters, and what gets built, turn the keepers into clear tickets, and are the single point of contact for the people raising requests. If you're energized by bringing order to a busy, ambiguous pipeline rather than stepping into a ready-made one, you'll thrive here.

Responsibilities:

• Learn the system deeply and fast. This comes first: you need to study the platform until you can judge requests and make calls on your own, without escalating routine decisions.
• Maintain clear documentation, including diagrams.
• Own the intake pipeline: every request from operations and from our AI tooling passes through you before it reaches a developer.
• Triage and prioritize independently: you'll receive a high volume of requests and the team can't work on everything, so you decide what's a real issue, what to merge, and what to reject, on your own judgment.
• Evaluate AI-generated tickets critically: a large share of requests come from AI tools. You separate genuine defects from noise, rewrite the real ones into proper tickets, and feed problems back to improve the tooling rather than dismissing it.
• Break vague, high-level problems into clear, actionable work: user stories, acceptance criteria, edge cases, split into FE / BE / QA.
• Oversee implementation and hold quality control through the development lifecycle.
• Be the communication bridge between the US operations team and the technical team (BE / FE / QA) at every stage.
   

Requirements:

• 2+ years as a Business Analyst in IT with international / American companies.
• Strong written and verbal English (C1+): daily communication with the US office.
• Decisive and comfortable saying no: able to close or reject requests on your own judgment without escalating every call.
• Open-minded and comfortable with ambiguity, shifting priorities, high request volume, and a fast pace.
• Proactive, self-directed, and reliable across multiple workstreams.
• Strong ability to gather, structure, and document complex business requirements.
• Able to lead and monitor tasks from requirement through to launch, and break work into proper FE / BE / QA tasks.
• Data literacy: able to look at a database and ask the right questions (SQL is a plus).
• Critical, hands-on user of AI tools (Claude): able to judge and correct AI output, not just accept it.
• Hands-on with diagramming and process modeling (flows, sequence diagrams, BPMN / UML).
• Tools we use: Linear, databases, Excalidraw (Figma possibly later), Claude, CodeRabbit.
• NEMT / healthcare / transportation-provider domain experience is a plus.
   

Working conditions:

• Remote.
• US time zone: start after 13:00–15:00 and work until 23:00 minimum, Kyiv time. Overtime is paid (we use a time tracker).

Key Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements, ensuring they align with organizational goals.
• Create and maintain detailed documentation, including business requirements documents (BRDs), user stories, process flows, and functional specifications.
• Facilitate communication between business stakeholders and the development team to ensure clear understanding and alignment on project scope and objectives.
• Assist in defining project scopes, timelines, and deliverables, ensuring realistic planning and execution.
• Conduct gap analyses to identify opportunities for improvement and areas requiring optimization.
• Translate complex business needs into actionable technical requirements and solutions.
• Participate in regular team meetings, including sprint planning, retrospectives, and project reviews.
• Ensure deliverables meet business needs by assisting in testing phases, including UAT (User Acceptance Testing) and validation of requirements.
• Identify and mitigate risks related to project requirements or scope changes.
• Suggest process improvements and best practices to enhance project outcomes.

Required Skills and Experience:

• 5+ years of experience as an IT Business Analyst, with a focus on web and software development projects.
• Strong understanding of business analysis methodologies and tools.
• Experience in creating and managing BRDs, user stories, and functional documentation.
• Familiarity with tools like Jira, Confluence, Monday.com, or similar project management platforms.
• Proficiency in creating Business Process Model and Notation (BPMN) diagrams using tools like Lucidchart, wireframing, and prototyping.
• Understanding of data analysis tools and techniques for reporting and decision-making.
• Practical experience integrating LLMs / AI tools into your daily workflows.
• Exceptional communication and interpersonal skills, with professional-level English proficiency.
• Proven ability to work independently in a remote environment, with excellent time management skills.
• Strong problem-solving skills and a keen eye for detail.
• Ability to analyze and translate business needs into technical requirements effectively.

Nice to Have:

• Experience working in an agile development environment.
• Basic knowledge of software development concepts and technologies.
• Previous experience in the digital product development industry.
• Experience testing websites, including functional and usability testing.

At DICEUS, we’re inviting motivated individuals to join us as Intern Business Analysts and start their journey in software delivery and product development.

This internship is a great opportunity to gain hands-on experience working with enterprise-level solutions in the insurance domain, collaborate with cross-functional teams, and learn Agile practices, requirement analysis, and documentation preparation. You will work closely with experienced BAs and development teams to understand how real digital products are built and delivered.

What You’ll Be Learning

• Fundamentals of business analysis
• How to collect, document, and analyze business and technical requirements
• Preparing documentation: user stories, specifications, requirements, presentations
• Working with tools such as Jira, Confluence, and Trello
• Participation in project meetings: daily stand-ups, planning, demos
• Understanding and applying SDLC in practice
• Communication with clients and internal stakeholders

What We Expect From You

• Basic understanding of software development processes
• Strong analytical and communication skills
• Interest in business analysis, IT consulting, and working with requirements
• Responsibility, attention to detail, willingness to learn and grow
• English level — at least Intermediate for communication and documentation

What We Offer

• Hands-on business analysis experience on real IT projects
• Opportunity to work with enterprise-level products in the insurance industry
• Supportive and professional environment with continuous learning culture
• Potential career growth to Junior Business Analyst after successful internship completion