Jobs Business Analyst

Responsibilities

• Collect, analyse, and document business requirements (BRD/PRD/user stories).
• Convert business needs into clear technical tasks with acceptance criteria.
• Facilitate communication between product, engineering, compliance, and external partners.
• Plan and manage delivery: scope, milestones, timelines, dependencies, risks.
• Support backlog grooming, sprint planning, and release management (Agile/Scrum/Kanban).
• Coordinate integrations with banks, payment providers, KYC/AML services, and third-party APIs.
• Ensure documentation quality: process flows, BPMN/UML diagrams, integration specs.
• Track KPIs, report delivery status, and proactively resolve blockers.

Requirements

• 5+ years experience as a Project Manager / Business Analyst / Product Delivery role in software.
• Strong understanding of software development lifecycle and Agile delivery.
• Ability to write structured requirements and specifications (user stories, use cases).
• Experience working with technical teams (backend, integrations, QA, DevOps).
• Great stakeholder management and communication skills.
• Strong analytical thinking and attention to detail.

Nice to Have

• Experience in fintech, payments, banking, or regulated products.
• Knowledge of payment flows, reconciliation, risk & fraud.
• Experience with tools like Jira, Confluence, Miro, Figma, BPMN/UML.
• Understanding of APIs, microservices, and integration patterns.

We Offer

• Competitive salary
• Flexible schedule
• Social package
• Courses, webinars, seminars to increase professional skills
• Horizontal hierarchy. No micromanagement pressure
• Open company culture where your ideas and initiatives are valued
• Regular team building & corporate events
• International projects

DOOR3 is seeking a consultative, mid-level Business Analyst to join our distributed team. In this client-facing role, you will act as the vital bridge between complex business needs and high-performance engineering. You won’t just document requirements; you will help shape technical strategy, translating business goals into robust software solutions.
 

What You Will Do

• Define the “what” with precision: Partner directly with client stakeholders to capture needs and decisions, then translate them into clear, testable requirements – user stories, acceptance criteria, business rules, process flows, and functional specs – so engineering and QA can execute with confidence.
• Own the backlog from idea to delivery: Break down epics into right-sized stories, maintain priorities, ensure readiness for development, and keep requirements current as decisions evolve.
• Model processes and data needs: Map current and future workflows, identify gaps, define data inputs/outputs, and document validations, exceptions, and edge cases.
• Enable delivery planning: Partner with delivery and engineering leads on scope definition, tradeoffs, and estimation; support release planning and incremental delivery.
• Support quality and adoption: Help define test scenarios and UAT plans, support defect triage, confirm fixes meet intent, and contribute to training/handoff materials when needed.
• Technical fluency: Comfortable working with engineering to understand system behaviors and constraints (APIs, integrations, data flows, and non-functional requirements) and translating them into clear, buildable requirements - without needing to code, with knowledge of SQL and relational database concepts; able to perform queries and analyze data quality and data integration challenges of legacy systems.

The Ideal Candidate

• Experience: 3–5 years of Business Analyst experience on digital products or software delivery teams, with client-facing responsibilities.
• Requirements mastery: You consistently produce requirements that reduce ambiguity and rework - clear stories, strong acceptance criteria, and well-documented rules and flows.
• Delivery fluency: Comfortable in Agile environments (Scrum/Kanban); experienced supporting refinement, sprint planning, demos, and iterative releases.
• Analytical mindset: Strong problem decomposition, structured thinking, and the ability to use data/metrics to clarify decisions and measure outcomes.
• English proficiency: Excellent written and spoken English – comfortable leading workshops, documenting decisions and requirements, and communicating delivery tradeoffs with senior stakeholders.
• Tooling familiarity: Jira and Confluence, AI and collaboration tools, comfort working alongside UX systems (e.g., Figma prototypes).
• Time zone alignment: Able to work with meaningful overlap in European & US hours.

Preferred Skills:

• Consulting/agency background with multiple concurrent projects or clients.
• Experience with complex workflows (case management, finance, operations, B2B platforms) or integration-heavy systems (APIs, third parties).
• Exposure to technical concepts such as web applications, APIs, identity/auth, and cloud services – enough to collaborate effectively with engineers.
• Fluency in English (C1 level)

Why Join Us?

• Remote-First: Work from anywhere in Europe (to align with our primary team hours).
• Impact: Work on diverse projects across different business domains.
• Growth: Engage with complex, custom software builds challenging your problem-solving skills.

Location: Remote (Europe / CET Time Zone preferred)
 

Type: Hourly Contractor, from part-time to full-time, based on the project needs

Project / Company

A global producer and distributor of specialty mineral materials, operating 160 plants worldwide. The company runs technical centers in Switzerland, the US and Singapore, supported by local laboratories focused on R&D and innovation.

Required Qualifications

• 3+ years of experience as a Business Analyst in ITSM or IT operations–related projects.
• Practical, hands-on experience with ServiceNow modules and workflows, in particular SPM.
• Experience documenting processes, requirements, and functional designs.
• Experience in change and release management methodologies (e.g., Agile, Waterfall).
• Understanding of ITIL framework and ITIL-based service management processes.
• Ability to work with both technical and non-technical stakeholders.
• Excellent communication skills in English, both verbal and written.

Nice to Have

• Any ServiceNow certification.
• Experience with SAP, data migration tools, and API integrations (e.g., MuleSoft).

Responsibilities

• Gather, analyze, and document business and technical requirements for ITSM initiatives.
• Deeply use ServiceNow to support configuration, process alignment, and enhancements.
• Analyze existing processes and identify improvement opportunities.
• Translate business needs into clear functional specifications, user stories, and process diagrams.
• Support ITSM implementations, upgrades, and optimization projects from discovery through delivery.
• Define KPIs and reporting requirements to measure service performance and process efficiency.
• Support user acceptance testing, change management, and end-user adoption.

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
 

We are looking for a passionate and dedicated Middle Business Analyst to join our team in Lviv/Kyiv!
 

What You'll get to do:

• Collaborate with various departments to ensure seamless integration of processes and systems.
• Analyze and define requirements for player bonus schemes, ensuring they align with business objectives and regulatory standards.
• Work closely with project stakeholders to gather and document requirements, and to develop effective business solutions.
• Facilitate communication between technical teams and other departments to ensure clear understanding and implementation of requirements.
• Create and maintain detailed project documentation, including process flows, functional specifications, and user stories.
• Participate in the development and refinement of business processes and system improvements.
• Assist in the monitoring and reporting of project progress, and in addressing any issues that may arise.

What You need to know:

•  
• 2+ years of experience as a Business Analyst, preferably in the iGaming industry or a related field.
• Strong ability to create and interpret UML diagrams and wireframes.
• Solid understanding of business process and system requirement methodologies.
• Excellent analytical, problem-solving, and communication skills.
• Fluency in English, both written and spoken.
• Ability to work effectively in a team and independently.

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• 3 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
• Benefit from two Free Fridays each year, limited to one per quarter.
• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance.
• Corporate English lessons
  
  Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

CodeIT is looking for a motivated Senior/Lead Business Analyst to join our team full-time. You will join a multi-stream product that includes a mobile app, a website (e-commerce), a web cabinet, and a backend Legacy system that powers core business operations. The environment is dynamic, fast-paced, and requires a high level of autonomy and product thinking.

Requirements

• 5+ years of experience as a Business Analyst or Product Analyst in IT
• Understanding of business analysis in different methodologies (Waterfall, Agile)
• Experience in creating project documentation and other materials (UML, Use Cases, Business Rules, Functional & Non-Functional Specifications, User Interface Design Specifications, User Stories)
• Proven product mindset and experience working in product-driven environments: understanding of business value, prioritization, and impact; high ownership, and readiness to take initiative without waiting for direction
• Strong decision-making skills and ability to determine what must be detailed and what can remain lightweight
• Experience working on multi-stream or complex systems with several teams or domains
• Excellent communication skills and ability to collaborate with different types of stakeholders
• Strong facilitation skills and experience running complex workshops or discovery sessions
• Proactive mindset, strong analytical and problem-solving skills
• Emotional intelligence and the ability to build strong relationships with various types of stakeholders
• Understanding of mobile and web application logic and general knowledge of backend processes
• Comfort leading teams through uncertainty and helping them find clarity
• Upper-intermediate or higher English level
• Experience in presales activities
• Experience in hiring/interviewing BAs

Nice to have

• Product (Proxy-product) Management experience
• Mentoring and leadership experience
• People management experience
• Ability to simplify complexity and explain technical or product decisions in plain language
• Strong sense of ownership and initiative, with a bias toward action
• Basic knowledge of one programming language
• PM experience

Responsibilities

• Work across multiple streams simultaneously and maintain a clear understanding of how features interact across mobile, web, and backend parts of the system
• Act as a proxi-product owner: analyze business needs, propose solutions, challenge assumptions, and help shape priorities
• Collaborate with several stakeholders, clients, and development teams to define scope, clarify requirements, and make decisions
• Translate business goals into clear, structured requirements and user stories with appropriate levels of detail
• Proactively identify gaps, dependencies, risks, and opportunities for product improvement
• Generate feature ideas that have measurable business impact and present them to the client
• Participate in backlog refinement, discovery sessions, and solution brainstorming
• Own the quality of requirements and ensure alignment across all teams involved
• Facilitate communication between technical and non-technical participants and maintain productive relationships with multiple stakeholders
• Support the client by thinking through feature logic, edge cases, and user flows often in place of the product owner

Being a member of the CodeIT team means

• Career Path and growth opportunities (seniority level system, individual development plan, technical leads)
• Compensation of participation in conferences and workshops, invited experts
• Development of soft skills (people management and emotional intelligence training)
• Free access to the company account on Udemy educational platform
• Internal library
• Corporate English courses and communication with clients from English-speaking countries
• Experienced and supportive team members
• Paid time off (vacation, sick-leave, remote work)
• Legal support

🔹 About the Role

We’re looking for a Business Analyst to join our growing team and help bridge the gap between business needs and technical solutions. You’ll work closely with clients and development teams to collect, formalize, and communicate requirements, ensuring smooth delivery and alignment with business goals.
 

🔹 Responsibilities

• Translate business needs into clear, actionable technical requirements for the team
• Conduct sessions to clarify business problems, goals, and context
• Gather, analyze, and structure information via interviews, document review, observations, and data analysis
• Prepare business and functional requirements documentation
• Support tasks throughout their entire lifecycle — from requirement gathering to final acceptance
   

🔹 Required Skills

• 1+ years of experience as a Technical / Business Analyst in eCommerce projects (MUST)
• Excellent communication skills and experience working directly with clients
• Ability to write clear, testable requirements and acceptance criteria
• System thinking — ability to see dependencies between requirements and business goals
• English — B2
   

🔹 Nice to Have

• Experience in E-commerce domain
• Understanding of e-commerce processes: checkout, payments, shipping, inventory, order management, returns

Launch Labs is an IT company focused on web and application development. We help clients turn product ideas into working solutions and support them throughout the development process. Our team has worked with well-known brands such as Nike and Rapid Replay(acquired by NBC).
 

We are looking for a Business Analyst who brings structure, clarity, and discipline to product requirements. You will work closely with project managers, developers, and stakeholders to make sure requirements are well-defined and documented.
 

This role is best suited for someone with a structured, detail-oriented, and proactive (Type A) personality, who is comfortable taking ownership of work and keeping things organized.
 

Responsibilities:

• Collaborate with stakeholders to identify, analyze, and document business requirements
• Translate business needs into clear functional and technical specifications
• Prepare and maintain project documentation and artifacts (requirements, workflows, acceptance criteria, etc.)
• Facilitate and lead requirements elicitation sessions (workshops, interviews)
• Participate in testing and validation
   

Requirements:

• 3+ years of commercial experience as a Business Analyst
• Advanced English level (spoken and written)
• Type A mindset: proactive, responsible, comfortable driving clarity and order
• Solid understanding of Scrum / Kanban processes
• Strong analytical, interpersonal, and communication skills
• High attention to detail and strong ownership mindset
• Understanding of SDLC and release processes
• Skills to work with data and validate data to support business decisions.

Benefits:

• 4 weeks of paid vacation per year 
• Flexible working hours 
• Medical insurance for your peace of mind
• Professional development support - Launch Labs covers courses, training, and skill growth
• An exciting, collaborative, and innovative team environment
• Fully remote work, with freedom and flexibility

A partner of Philip Morris Ukraine is looking for a Business Analyst to join Consumer Experience team. We propose to work with eCommerce & CRM solutions for IQOS in Ukraine. 

You will be responsible for evaluating business processes; defining and formalizing technical requirement; support of development and testing processes; troubleshooting technical issues with development team. Your main counterparts would be Product owner, Product and IT Team.
 

Key responsibilities:

• Evaluating business processes, translating business needs into system requirements
• Preparing technical specifications and system documentation
• Design flows/schemas of business-processes
• Keep technical documentation for business processes
• Coordinate development team and support development process
• Perform integration testing and support UAT
• Analyze and troubleshoot issues
• Regular catch-ups with cross-functional teams
   

Requirements:

•  1-2 year of experience on BA or similar position
• Understanding of Project Management and SDLC principles
• Understanding of BPMN notation and experience in building flows (Cawemo, modeler.camunda, etc.)
• Ability to translate business and stakeholder’s requirements into functional and non-functional product requirements
• Hands-on experience of core business analysis techniques and tools
• Understanding of SCRUM / AGILE methodologies be an advantage
• English: Intermediate and higher, Ukrainian: fluent
   

 Will be advantage:

• Understanding of web services (REST, Web API) and best practices
• Experience with JavaScript/Corezoid/Node-RED will be an advantage
• Understanding of data bases (PostgreSQL, MySQL, MongoDB) and experience with SQL
• Cloud services understanding (AWS, Google cloud, Azure)
• Work experience in an international company (product Company Type preferable)
   

Proposal 

• Permanent local contract with employee benefits
• Full-time, remote or hybrid (office + remote)
• A challenging work environment, with great development opportunities
• Growing and development opportunity within the Company
• SCRUM / AGILE approaches of planning

We are looking for an enthusiastic and motivated Business Analyst with 2+ years of commercial experience to join our team.

Please note we are only considering candidates from Lviv and Kyiv!

Must have

• At least 2 years of experience in Business Analysis
• Good understanding of SDLC and Agile methodologies
• Experience in direct communication with the clients
• Experience in writing user stories and use cases
• Experience in preparing mockups
• Experience working with Jira and Confluence
• Solid self-organization skills
• Technical skills: understanding of API, basic knowledge of SQL queries

• At least an Upper-Intermediate level of English

   

Will be a plus

• Technical background

• Experience with the Salesforce platform

   

Responsibilities

• Requirements elicitation and analysis
• Requirements decomposition
• Requirements for documentation and management
• Regular clarification of requirements with the clients and dev team
• Support in the UAT process

• Knowledge base documentation and maintenance

   

Customer

Our customer is one of the world's most successful hotel companies. Hotel has 118 properties in 47 countries. For the second consecutive year, the hotel was named the Best Luxury Hotel Chain in the world by Business Traveller magazine.

Stage

This is a growing product ecosystem. Approximately 2-3 years in development; however, the stack is up to date, with no legacy.

Team

Lviv team: 1 Solution Architect, 3 Business Analysts, 2 Project Managers, 11 Salesforce Developers, 2 Salesforce Administrators, 7 QA Engineers.

Team on the client's side: only management and several support experts

Interview Stages

1. Call with Recruiter 

2. Interview with Business Analyst

3. Client Interview

Our Benefits

• Opportunity to work with international clients;
• Paid vacations and sick-leaves, additional days-off, relocation bonus;
• Wellness: Medical insurance/ sport compensation/ health check-up+flu vaccination at your choice;
• Education: regular tech-talks, educational courses, paid certifications, English classes;
• Fun: own football team, budget for team-lunches, branded gifts;
• One of the best IT employers in Lviv based on DOU rating.

Phenomenon Studio is a full-cycle design and development company founded in 2019.
We help startups and small to medium-sized businesses build and scale products across Healthcare, EdTech, SaaS, FinTech, and Web3 industries. 
Recognized with 30+ industry awards, we deliver high-quality solutions that combine creativity, technology, and business impact.

We’re looking for a Business Analyst to join a healthcare project building insurance and employee wellness platforms.

We’re working on an ecosystem consisting of several independent platforms, which are planned to be merged in the future to streamline employer and employee enrollment, data submission to insurance carriers, access to Medical ID cards and insurance benefits, claims submission, etc.

We’re looking for a Business Analyst to work on an Enrollment Portal, a web application that allows employers and employees to fill out and submit digital versions of the Employer Application and Employee Enrollment Application to the insurance provider.

The MVP0 will include the Employer Enrollment Application and an Admin Panel, where admins will review, approve, or deny applications.

Post-MVP0 releases will introduce the Employee Portal, where employees will fill out their own applications, choose insurance plans and benefits for themselves and their families, access useful documents, and track their benefits

Team: 2x Backend Developers, 2x Frontend Developers, Solution Architect, PM, BA, QA, DevOps

Requirements:

• Experience in a similar position of at least 3 years
• English proficiency of at least Upper-Intermediate level 
• Able to dive into a subject field quickly
• Converting ideas into requirements, explaining them in an accessible way to the team, and knowledge base enrichment
• Experience demonstrating/presenting implemented solutions to customers
• Have experience working with task managers (ClickUp/Jira/Asana/Confluence)
   

Nice to have:

• Ability to model and describe business processes using notations (UML, BPMN, eEPC, IDEF)
• Knowledge of teamwork principles and agile development practices
• Understanding of general DevOps principles and the software development life cycle
• Basic code reading/understanding
• Ability to work independently, build business analysis processes on the project from scratch
   

Responsibilities:

• Write user stories, scripts (User Stories, Use Cases)
• Writing documentation, presentations (if necessary). Preparing user documentation according to customer requirements
• Elaborate low-formalized user requirements, capable of decomposing, evaluating, and ranking them (generating MVPs, using USM, Impact mapping)
• Create solution prototypes and test hypotheses as needed; consult and help the UX team to make the interface of applications and web solutions not only the most usable, but also consistent with stakeholder requirements
• Participate in integration, interaction and API design
• Building user-friendly UIs, the ability to prototype UIs at a basic level (in Figma, Bolsamiq Mockups, etc.)

What we offer: 

• Remote work format and flexible schedule
• Autonomy in work, opportunity to build processes, and grow within the company
• Individual development plan and annual performance review
• Workshops and playgrounds for continuous learning
• Compensation for subject-matter training
• Corporate English classes
• Access to IT Loyalty Club
• Accounting support
• 18 working days of annual leave
• 7 working days of sick leave and 7 working days of unpaid leave
• All national public holidays off

Recruitment process: Recruitment interview - Technical interview - Final interview

Sprinterra invites you to join our friendly and talented team!

We’re looking for an experienced Business Analyst to support a long-term, fast-moving project for a renowned jewelry brand based in New York City. You’ll work on two interconnected systems that form the company’s digital foundation:

• eCommerce platform – a customer-facing website for browsing, customizing, and purchasing jewelry.
• Custom ERP system – used internally to manage inventory, appointments, and client relationships.

The project is in active, ongoing development, with continuous enhancements, redesigns, and integration improvements between both platforms. It’s a dynamic environment where requirements evolve and priorities shift, offering plenty of variety and challenge. You’ll collaborate directly with the business owner, client stakeholders, and our development and QA teams to analyze needs, refine requirements, and ensure smooth, high-quality delivery.

Responsibilities

• Collaborate with the client’s business owner and internal stakeholders to gather, clarify, and document requirements.
• Translate business needs into clear, actionable user stories and acceptance criteria.
• Work closely with developers and QA engineers to ensure shared understanding and alignment on scope and priorities.
• Participate in estimation sessions with the team to define effort, dependencies, and delivery timelines.
• Analyze risks and dependencies, identifying potential impacts on scope, cost, or schedule.
• Manage change requests — evaluate their impact, document adjustments, and maintain transparent communication with all parties.
• Adapt flexibly to evolving priorities in a fast-paced and continuously changing environment.
• Support ongoing feature enhancements, redesigns, and integration improvements between systems.
• Ensure that deliverables meet both business expectations and technical feasibility standards.
• Maintain clear, organized documentation, generate progress reports and provide regular updates on progress and open items to a Project Manager

Requirements

• 3+ years of experience as a Business Analyst in software development projects, preferably in eCommerce, ERP
• Experience working on Fixed Cost projects
• Strong analytical and problem-solving skills, with the ability to translate complex business requirements into actionable solutions.
• Experience holding estimation sessions and collaborating closely with technical teams to align on scope and effort.
• Confidence in managing changes assessing impact
• Solid experience in risk analysis and mitigation planning.
• Strong communication skills to collaborate effectively with the team and stakeholders. Clear, well-structured, and timely responses are a must-have in our communication.
• English proficiency at an upper-intermediate or higher level (both written and verbal).
• Proficiency in business analysis tools and techniques (e.g., process modeling, use case development, data flow diagrams).
• Proven ability to produce clear, structured, and high-quality project documentation.
• Detail-oriented mindset with strong organizational and analytical skills.
• Ability to work independently, manage multiple priorities, and adapt in a fast-paced environment.
• A genuine passion for working in a company that values quality, openness, teamwork, and innovation

Nice to have:

• Experience with Magento or other eCommerce platforms.
• Familiarity with ERP workflows (inventory, order management, sales, or client relations).
• Background in working with cross-functional distributed teams.
• Understanding of system integration concepts and data flow between platforms.

Screening requirements (please read first):

• Non-negotiable: hands-on experience with process mining or task mining and ML/AI models used to analyze operational workflows (workflow discovery, variants, bottlenecks, cycle time, handoffs, deviations).
• Required: a 2–5 minute intro video link in your resume or via the platform (smartphone recording is fine). Applications without the video may not be reviewed.

Company overview:
 

Graphio.ai stops revenue loss before it happens by detecting broken handoffs between teams.
 

We analyze API-enabled metadata from your existing systems to automatically identify when Sales, Customer Success, Legal, Finance, Product, and Operations are misaligned - before deals stall, renewals fail, or contracts slip.
 

No workflow changes. Fast rollout in less than 2 days.

AI learns what successful execution looks like in your company and alerts you to dangerous deviations in real time.

We’ve built and scaled before: the team behind Graphio.ai previously built upSWOT, a B2B platform adopted by hundreds of financial institutions, which was later acquired by Uptiq.  We’re applying those lessons in execution, delivery, and scale to Graphio.ai.

Supported by senior leaders from Experian, Mastercard, Lattice, BambooHR, Altrata, SAP, JackHenry, FIS, Pfizer, Workday, Customertimes, and more (graphio.ai/investors).

Position Overview:

We are looking for a Senior Product Business Analyst (AI/ML) to help us build a polished, user-ready product experience around Graphio.ai’s core mission: stopping revenue loss before it happens by detecting broken handoffs between teams.

In this role, you will translate complex cross-functional execution problems into clear product requirements, data definitions, and measurable validation criteria. You will work closely with the Product Manager, Machine Learning and AI specialists, and Software Engineers to define what “successful execution” looks like for customers, turn that into reliable detection and alerting behavior, and continuously improve signal quality using API-enabled metadata from existing systems.

This role is rooted in B2B SaaS execution workflows, where multiple teams and systems must stay aligned for deals, renewals, and contracts to move smoothly. Your work will directly impact how accurately Graphio.ai detects misalignment early, how actionable the alerts are, and how fast customers see value after launch.

Key Responsibilities:

• Partner with the Machine Learning Engineer to define how the system automatically discovers and constructs the golden path (ideal workflow / best-performing execution pattern) from API-enabled metadata - including inputs, assumptions, and expected outputs.
• You will not manually build or validate customer workflows. Your role is to define requirements, data definitions, and evaluation criteria so the model generates the ideal workflow reliably and consistently.
• Translate customer process reality into clear modeling requirements: what a workflow step is, how handoffs are represented, how similar workflows are grouped, and how “successful execution” is determined at scale.
• Define API-enabled metadata requirements needed for automated modeling: event taxonomy, entities, identifiers, timestamps, ownership fields, system-of-record rules, and data quality constraints.
• Specify deviation definitions relative to the golden path (ideal workflow): missing step, wrong sequence, excessive delay, broken ownership transition, stalled handoff - and how deviations should be prioritized.
• Work with Engineering and Machine Learning to ensure modeling outputs are product-ready: stable, consistent across updates, and understandable enough for the end user to act on.
• Own the user-facing capability to review and edit the golden path (ideal workflow): allow customers to add/remove steps and adjust what “good execution” means, while preserving a reliable baseline generated by the system.
• Define and continuously improve weekly/monthly reporting: what insights are surfaced, how they are explained, and how reports/alerts are delivered to the accountable owner (a specific responsible person).
• Establish evaluation and monitoring for automated modeling and deviation detection: track misses vs false alarms, consistency of the generated ideal workflow, lead time gained, and actionability tied to revenue outcomes.
• Investigate accuracy issues: analyze why the system generated an incorrect ideal workflow or missed a deviation, propose improvements, and validate fixes through regression checks.
• Maintain a library of reference workflows and test scenarios that represent common cross-team handoff patterns and failure modes in workflow-driven B2B environments.

Preferred Qualifications:

• Experience building or supporting AI/ML-enabled B2B SaaS products, especially where models drive user-visible workflows and decisions.
• Hands-on experience working with event-based data and operational systems (for example: CRM, customer success platforms, ticketing systems, project management tools, finance/contract systems).
• Familiarity with workflow analytics / process mining concepts (workflow reconstruction, handoffs, cycle time, bottlenecks, variants).
• Experience defining data contracts: event taxonomy, entity identifiers, timestamp conventions, ownership fields, and data quality rules.
• Background in designing evaluation and monitoring for model-driven product behavior (false positives/negatives, consistency, drift, and business impact).
• Exposure to LLM-powered features (structured prompting, quality criteria, safety constraints, and human review loops), with a product mindset rather than research focus.
• Ability to create and manage reference scenarios and test libraries that represent real enterprise workflows and edge cases.
• Comfort collaborating across Product, Machine Learning, and Engineering teams in an agile environment, with strong written documentation skills.
• Experience working in workflow-heavy domains such as Revenue Operations, Customer Success Operations, Deal Desk, Legal Operations, Finance Operations, or Project Delivery.
• Prior work in early-stage or fast-scaling environments where you owned problems end-to-end and shipped iteratively.

What we offer:

• A role where you actually own a meaningful slice of the product (how the ideal workflow is defined, how deviations are detected and explained, how reports work).
• Close, practical collaboration with the Machine Learning Engineer and Software Engineers to ship improvements - not just write specs.
• Clear success criteria: fewer false alarms, fewer missed deviations, better weekly/monthly reports, faster time-to-value for customers.
• A fast feedback loop: you’ll work with real customer workflows (metadata only), learn what breaks, fix it, and see results quickly.
• Exposure to real cross-team execution in companies: Sales, Customer Success, Legal, Finance, Product, Operations - and how handoffs impact revenue.
• Remote-friendly team with a simple setup and low overhead.
• Competitive compensation and room to grow as the product and team scale.

Company Operating Requirements:

At Graphio.ai we run a high-ownership, mission-driven team with clear operating rules. Please read these carefully before applying:

• LinkedIn profile is required (company policy). Employees are required to keep a current LinkedIn profile that shows their Graphio.ai position and is linked to the official Graphio.ai company page (company logo visible on the profile). Profile standards are provided during onboarding.
• Synchronized team vacations. The team takes coordinated time off four times per year to keep planning aligned and reduce context switching. Dates are announced in advance.
• Startup constraints. Vacation timing may be restricted during critical company periods. We plan time off as a team and communicate constraints early.
• Relocation readiness. Team members may reside in Ukraine, but must be prepared to relocate with their families to Europe or the United States if the company requests it and it becomes legally possible. Any relocation would be discussed in advance.
• Non-standard schedule. The role requires flexibility to collaborate across time zones. This may occasionally include early/late meetings depending on customer and team needs.
• US Eastern Time (ET) collaboration. This role requires regular overlap with US East Coast (ET) working hours. You must be comfortable running meetings, follow-ups, and execution in that time zone.
• Zero slow offboarding. We run lean and fast. When the fit isn’t there, we act quickly: employment may be ended within a day and access is removed immediately.

Application requirement: short intro video (required):

Please include a short self-introduction video (2–5 minutes). You can add the link directly to your resume or submit it through the hiring platform in any available way (YouTube, Loom, Google Drive, or similar).

• No need for a polished production, a simple smartphone recording is perfectly fine.
• This does not replace live conversations, it only helps us speed up the first screening and understand your communication style and motivation.
• In the video, please cover:
  • Who you are and 2–3 measurable outcomes you delivered in recent roles
  • Why you are applying for this role at Graphio.ai
  • Why you are leaving or have left your previous role
  • Your view on how a high-ownership startup team should operate (pace, ownership, communication, and work-life balance expectations)
• Applications without the video may not be reviewed.

Final note:

Graphio.ai is not a 9-to-5 corporate environment. We move fast, operate with high ownership, and expect proactive execution without micromanagement. Graphio.ai is a strong fit for people who actively seek challenges for personal growth - especially those who want to build their own company one day and see this as a place to learn how high-performing startups execute.

Job Summary
We are seeking a Senior Business Analyst with strong Project Management experience to join our team supporting a US-based healthcare SaaS project. In this hybrid role, you will bridge business needs with technical execution — managing project lifecycles, gathering and analyzing requirements, and ensuring successful delivery of complex healthcare software solutions. You’ll collaborate closely with clients, product owners, and cross-functional technical teams to align business objectives with project outcomes and ensure regulatory compliance within the healthcare domain.

 

Does this relate to you?

• 5+ years of experience as a Business Analyst or hybrid BA/PM in IT or software product companies.
• Proven experience managing full project lifecycles, preferably within SaaS or healthcare technology environments.
• Strong understanding of Agile, Scrum, Kanban, and Waterfall methodologies.
• Deep analytical and problem-solving skills with a structured, detail-oriented approach.
• Excellent communication, facilitation, and stakeholder management abilities.
• Experience working directly with US-based clients and distributed teams.
• Ability to handle multiple priorities in a dynamic, fast-paced environment.
• Ukrainian or Russian — upper-intermediate level or higher.
• English — upper-intermediate or advanced level.
   

Nice to have:

• Knowledge of US healthcare standards (HIPAA, HL7, EHR/EMR systems, DME/HME processes).
• Familiarity with SaaS product architecture and data integration practices.
   

A new team member will be in charge of:

• Gather, document, and validate business and system requirements from US healthcare stakeholders.
• Translate business needs into detailed functional specifications, user stories, and acceptance criteria.
• Lead project planning, scope definition, and delivery management, ensuring milestones are met on time and within budget.
• Collaborate with development, QA, and product teams to ensure clear understanding and implementation of requirements.
• Serve as a primary communication bridge between clients and internal delivery teams.
• Support solution design, perform impact analysis, and manage change requests.
• Identify project risks and dependencies; propose and execute mitigation strategies.
• Track project progress, prepare regular status reports, and maintain project documentation.
• Ensure all deliverables align with client expectations, compliance standards, and product quality goals.

Ajax Systems is an international technological company and Europe’s largest security system manufacturer. Fire&Safety business part is rapidly growing. In 2025 we have launched totally new, revolutionary commercial fire alarm system for European market. And we are going to expand it rapidly to all our markets.

Today, Ajax protects over 3.5 million users in 187 countries worldwide. The company employs 4,100 specialists.

This is a great opportunity to join the team who continuously improving fire&safety, security, cctv industries.

Qualifications

3+ years of experience as a  Business/System Analyst in software companies

Upper-intermediate or Advanced English, strong communication skills

Strong analytical skills

Experience in collection and elaboration of requirements

Experience in creating business requirements, specifications, use cases, user stories, acceptance criteria in a clear and concise form

Experience in writing technical documentation, creation of system diagrams, wireframes, and prototypes

Basic knowledge of software architecture and microservices

Advanced knowledge of IP protocol stack, REST API design, integration protocols and data formats

Understanding of web and mobile application development processes

Self-motivated, well-organized and have strong innovation and facilitation skills

Preferred Skills

Good knowledge of Atlassian stack (Jira, Confluence) and Figma/Sketch/Balsamiq (or similar)

Knowledge of multiple functional areas such as product management, engineering, UX/UI, customer support, marketing

Pre-sale experience

Experience in video related features/products will be a plus

Key Responsibilities

Create and maintain clear and concise business requirements, specifications, use cases, user stories, and acceptance criteria.

Support the creation of technical documentation, system diagrams, wireframes, and prototypes.

Collaborate with cross-functional teams to ensure the accurate interpretation and implementation of business requirements.

Participate in the development and enhancement of Ajax Video.

Continuously improve processes and propose innovative solutions to business challenges.

Performing analysis of competitors

Check that new requests don’t break anything in the existing product and compliant with the main product goals

Aid in testing of a product

About BotsCrew

BotsCrew helps companies transform how they work using AI. We design and deliver AI-powered solutions that solve real business problems — from automation and data analysis to entirely new AI products. You’ll join a team that moves fast, works on cutting-edge technology, and partners with global brands to make AI real.

Role Overview

We’re looking for a Business Analyst (Middle level) who is ready to take ownership of client-facing work at the intersection of business, product, and AI-driven solutions. In this role, you’ll work directly with US-based clients, founders, and delivery teams to understand business goals, define solution scope, and drive accounts from discovery through execution.

You will act as a key point of contact for assigned accounts, combining business analysis with elements of account management and product ownership. This role goes beyond documentation — you’ll influence decisions, align stakeholders, and help shape AI-powered products that deliver measurable business impact.

This role is ideal for someone who wants to grow into an Account Strategist position and take real responsibility for client success, not just execution support.

What You’ll Do

• Support Requirements Gathering
   
  • Lead and co-lead client interviews, discovery calls, and workshops to uncover business goals, constraints, and success metrics.
  • Analyze and structure business processes, pain points, and opportunities for AI-driven solutions.
  • Own the creation of user stories, process diagrams, functional requirements, and prioritization inputs.
     
• Collaborate with Founders & Teams
   
  • Act as a key communication bridge between clients, founders, and delivery teams.
  • Ensure business needs are clearly understood by technical teams.
  • Proactively identify gaps, risks, and misalignments and drive resolution. 
     
• Work with US Clients & New Business
   
  • Communicate directly with US-based clients, including enterprise and well-known brands.Take ownership of parts of the account relationship, including ongoing alignment, expectation management, and follow-ups.
  • Assist in tailoring AI solutions to specific industry and client needs.
     
• Contribute to AI Product Development
   
  • Research AI tools, frameworks, and market trends.
  • Help prepare feature specifications and test scenarios.
  • Support quality checks and collect feedback for improvement.
     

• Learn & Grow

   

  • Build skills in account ownership, product thinking, and AI solution design.
  • Learn to translate business challenges into AI-powered solutions.
     

What We’re Looking For

• Experience & Education:
   
  • 3+ years in business analysis, product,account management or tech-related roles.
  • Proven experience working on client-facing projects, including direct communication with external stakeholders.
  • Degree in business, technology, or a related field (or equivalent practical experience).
     
• Skills:
   
  • Fluent English is a must.
  • Strong business analysis and problem-structuring skills.
  • Experience working with cross-functional teams (engineering, product, delivery).
  • Strong communication and presentation abilities.
  • Curiosity about AI and digital products.
  • Highly organized, detail-oriented, and proactive.
  • Comfortable using tools like Google Docs, Excel, and ChatGPT.
     
• Mindset:
   
  • Ownership-driven: takes responsibility for outcomes, not just tasks.
  • Eager to learn and grow in a fast-paced, innovative environment.
  • Collaborative, open-minded, and adaptable, able to challenge ideas constructively.
  • Motivated to grow into account strategy and product ownership roles.
     

Why Join Us

• Work directly with founders on real AI projects.
• Collaborate with leading US brands on impactful AI digital transformation initiatives.
• Learn from industry experts in AI and product development.
• Be part of a team building technology that’s shaping the future.
• Flexible working hours and the option to work remotely.
• 20 working days of paid vacation plus 5 days of paid sickness
   

How to Apply

Please send your CV and a 60-second video in English introducing yourself and explaining why you’d like to join this role.

If you are a current student or alumnus of the Faculty of Applied Sciences at the Ukrainian Catholic University (UCU) or UCU Business School, you can fast-track your application by starting your video with “UCU”.