Jobs Business Analyst

About WeSoftYou:

WeSoftYou is a dynamic software development company that empowers businesses through innovative technology solutions. With a talented team of experts, we specialize in creating custom software that meets the unique needs of our clients. Our focus on collaboration, quality, and agility ensures we deliver exceptional results, helping businesses thrive in a competitive digital landscape.

We are looking for a motivated Business Analyst (Junior+) to join our outsourcing team. This role is ideal for a specialist who already has hands-on experience in requirements management and documentation, and is ready to grow under the mentorship of Senior BAs and Project Managers while working with international clients.

Strong English communication skills (Upper-Intermediate+/Advanced) are essential, as the role involves active participation in client-facing activities.

Key Responsibilities:

Discovery & Pre-Sales Support

• Support Senior BA in requirements elicitation and analysis during the Discovery phase
• Assist in preparing key project artifacts (SRS, WBS, Feature List, user stories, flow diagrams, mind maps)
• Participate in client meetings as an active contributor: take structured notes and prepare clarifying questions
• Contribute to RFX analysis by reviewing documentation, identifying gaps, and assisting in WBS preparation
• Support internal estimation and pre-sales discussions

• Conduct competitor research and assist with scope analysis under supervision

   

Requirements Management & Documentation

• Prepare and maintain structured requirements documentation (SRS, User Stories with Acceptance Criteria, WBS)
• Keep requirements and project documentation up to date in line with versioning standards
• Support backlog management in Jira (create and update tasks based on approved changes)
• Track scope changes and escalate discrepancies when identified
   

Collaboration & Delivery Support

• Participate in grooming, sprint planning, and estimation meetings
• Clarify requirements with developers and QA engineers
• Monitor implementation of approved changes and perform basic business validation in staging/UAT environments
• Proactively communicate risks, blockers, and scope changes to Senior BA/PM
   

Requirements:

• 1+ years of experience as a Business Analyst in IT
• Experience working with requirements documentation (SRS, WBS, User Stories)
• Understanding of SDLC and Agile methodologies
• Experience with Jira and Confluence
• Upper-Intermediate+/Advanced English (written and spoken)
• Strong analytical thinking, structured approach, attention to detail

• Ability to work under mentorship and follow established processes

   

What we offer:

📈 Professional Growth opportunities:

• Ambitious goals and interesting projects;
• Regular & transparent performance review and feedback process;
• Possibility for both vertical or horizontal growth (in case you want to try a different path).

😌 Comfortable Working conditions

• Flexible working hours;
• Provision of required equipment;
• Remote working model.

🎁 Benefits program

• 18 paid days off + 2 public holidays;
• Free tax reporting support by our Financial department;
• Help with individual entrepreneurs’ questions and accounting support;
• Financial support and additional days off for various occasions (e.g. marriage, childbirth, etc.);

We are looking for a proactive and motivated Business Analyst who will work in a fast-paced environment of a growing DefTech company. 

Responsibilities:  

- Run discovery sessions with internal and external stakeholders. 

- Run build-vs-buy assessments for new systems or capabilities. 

- Model current and target business process states and identify opportunities for improvement before any system change is proposed. 

- Define scope for each initiative — what's in, what's out, what's nice-to-have. 

- Write functional specifications precise enough for developers to build from. 

- Maintain a working glossary and decision log for each initiative. 

- Facilitate stakeholder demos and reviews; turn feedback into actionable change requests. 

- Keep documentation in Azure DevOps up to date.  

Requirements:  

- 3+ years of experience as a Business Analyst (or equivalent) on business systems or internal product initiatives. 

- Strong requirements-elicitation skills - running interviews and workshops, asking questions that uncover what stakeholders actually need rather than what they first ask for. 

- Strong stakeholder facilitation - comfortable leading workshops with mixed audiences (executives, operations, engineers). 

- Proficiency in business process modeling. 

- Hands-on experience with scope modeling techniques — context diagrams, functional decomposition. 

- Ability to write clear functional specifications. 

- Experience working in Azure DevOps, Jira, or an equivalent issue tracker — backlog management, work item linking, traceability. 

- Structured, system-level thinking. 

- Self-management and initiative — comfortable owning an initiative end-to-end without close supervision. 

Nice to have: 

- Experience with the Microsoft business stack: Dynamics 365, Power Platform (Power Automate, Power Apps), Microsoft 365, Power BI. 

- Practical experience using Claude, Claude Code, or similar AI agents to accelerate analysis, documentation, and exploration work. 

- Background in Defense / MilTech or in manufacturing- and operations-heavy environments. 

We offer: 

- Official employment in accordance with Ukrainian labor law. 

- Military service deferment.  

- Modern working equipment. 

- Regular performance reviews to support your professional growth. 

- 24 working days of paid vacation annually. 

- Paid sick-leaves. 

- English language classes. 

- Compensation for educational and training programs. 

- Team buildings and corporate events in a friendly and collaborative environment. 

Location: Ukraine (Remote / Office in Kyiv / Hybrid)
Employment: Full-time
Experience: 3+ years (exceptional postgraduate candidates with research achievements may be considered)

🏢 About the Company

group of companies specializing in the development and implementation of comprehensive IT solutions for the corporate and public sectors. Our projects are focused on long-term client partnerships and building complex, end-to-end solutions.

📋 What You'll Be Doing

• Pre-sales & sales support — gathering and analyzing preliminary business requirements, RFP analysis, BRD creation, participation in HLD design and CPD preparation
• Requirements elicitation — analyzing passive sources (existing documentation, regulatory frameworks, GDPR), proactive stakeholder engagement: interviews, facilitated sessions, business process research
• Requirements formalization — transforming business needs into clear, measurable requirements; classification (business, functional, non-functional, regulatory, integration); prioritization; change traceability
• Technical documentation & modeling — preparing HLD, SRS, TSD, SDD; describing business processes using BPMN, UML, DFD, ERD, C4, DMN, CMMN, EPC; creating diagrams in draw.io
• Development & testing support — clarifying business logic, participating in grooming/refinement sessions, analyzing incidents and change requests, ensuring implementation aligns with agreed requirements

✅ Must Have

• Strong communication skills — ability to clearly explain complex concepts, proactively initiate dialogue, facilitate discussions, and elicit hidden or unspoken requirements from stakeholders
• Understanding of business-to-technical requirements transformation — decomposing business requirements into functional specs, formulating technical and operational requirements, identifying "hidden" requirements from stakeholder conversations and documentation

✅ Should Have

• 3+ years of BA experience in relevant projects (enterprise IT, B2B, public sector) with a proven track record in requirements gathering, formalization, and system modeling from concept to implementation
• Knowledge of modeling notations — C4, DFD, EPC, BPMN, UML, ERD, DMN, CMMN and confident use of diagramming tools (draw.io)
• Project documentation experience — BRD, RFP, SRS, SDD, TSR, TSD — from concept and structure to final formalization and defense before review committees
• Domain understanding — DWH/DH/DL systems, current state of AI/ML and its practical applications

🟡 Could Have (Advantage)

• English or German at B1+ level — for working with international clients and documentation
• Experience with enterprise solutions — ERP, WMS, B2B portals
• Process automation experience — from individual operations to end-to-end cross-departmental workflows

🎯 What We Expect

• Delivering the function of business analysis, not just mechanically following procedures
• Proactive involvement in optimizing the BA process as a service
• A genuine drive for continuous professional growth
• Active engagement: listening, reasoning, facilitating
• Leveraging automation tools in your own work

🚫 What We Don't Expect

• Formal "box-ticking" or working just for the sake of it
• Passivity or indifference to project outcomes
• Inability to listen to others or work with feedback
• Unwillingness to analyze your own mistakes and learn from them

📝 Interview Preparation

We expect candidates to come prepared — having reviewed this description and ready with specific questions. In addition to your CV, please bring examples of your work (subject to NDA constraints).

If sharing real artifacts isn't possible, you may optionally prepare a sample case:
"McDonald's Ordering Process" — model the process with at least 3 entry points, ending with "Customer received the order." Describe roles, software, and devices involved. Format is up to you (text, diagrams, use cases) — please don't spend more than 2–3 hours on it.

🎁 What We Offer

• Long-term stability — full involvement in projects, full-time only
• Professional development — after 6–12 months: 100% funded training, internationally recognized BA certifications, conference participation (as attendee or speaker)
• Flexible work format — office (Kyiv, Pechersk), fully remote (anywhere with stable internet), or hybrid
• Engagement model — employment contract, sole proprietorship (FOP), or via Diia.City
• Compensation — $600 (Junior strong) to $1,999 (Middle strong / pre-Senior), based on actual qualification match

Your future responsibilities:

• Apply knowledge of the Software Development Life Cycle (SDLC) throughout the product development process.
• Prepare and maintain project documentation in accordance with project management methodologies such as Scrum and Waterfall.
• Gather, analyze, document, and manage business and functional requirements, including defining priorities and scope boundaries.
• Collaborate with stakeholders to elicit, clarify, and refine requirements.
• Support solution design and implementation within microservices and event-driven architectures.
• Define and document integration requirements involving REST APIs, Kafka, XML, and JSON.
• Use Jira and Confluence to manage requirements, documentation, and team workflows.
• Perform data analysis and validation using SQL and database management tools such as PL/SQL Developer and pgAdmin.
• Model and document business processes using BPMN and interaction flows using Sequence Diagrams.
• Cooperate with business and technical teams to ensure successful solution delivery.
• Contribute to initiatives related to banking operations and process improvements.
• Apply knowledge of the NBU Chart of Accounts when analyzing and documenting banking-related requirements.

Your experience and skills:

• Experience in gathering, analyzing, and documenting software requirements.
• Ability to collaborate effectively with business stakeholders to elicit and clarify requirements for new or enhanced business processes and products.
• Experience in preparing specification and functional documentation for approved solutions.
• Strong understanding of requirements management practices and approaches to ensuring consistency and traceability of requirements.
• Ability to align business and end-user needs with system capabilities and technical constraints.
• Experience in analyzing integration points between internal and external systems.
• Ability to support development teams during system integration activities.
• Understanding of software architecture concepts and the ability to assess the impact of architectural decisions on business solutions.
• Strong communication and stakeholder management skills, with the ability to bridge business and technical teams.

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank
• Social package: official employment, 28 days of paid leave, additional “maternity leave” for fathers, and financial assistance for parents upon the birth of children
• Comfortable working conditions: the possibility of a hybrid work format, offices equipped with shelters and generators, provision with modern equipment
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist or lawyer; discount program for sports and shopping; family days for children and adults; massage in the office
• Learning and development: access to over 130 online educational resources; corporate training programs, online library, mentoring program
• A great team: our colleagues are a community where curiosity, talent and innovation are welcomed. We support each other, learn together and grow. You can find like-minded people in over 15 professional communities, reading or sports clubs
• Career opportunities: we encourage advancement within the bank between functions
• Innovation and technology. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Andorid)Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, we develop expertise in AI and actively integrate it into processes
• Support program for defenders: we preserve jobs and pay the average salary to mobilized people. We have a support program for veterans, and the Bank’s veteran community is developing. We are working to raise awareness among managers and teams on the issues of veterans’ return to civilian life. Raiffeisen Bank is recognized as one of the best employers for veterans (Forbes)

Why Raiffeisen Bank?

• Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif’s team because for us YOU matter!
• One of the largest lenders to the economy and agricultural business among private banks
• Recognized as the best employer by EY, Forbes, Randstad, Franklin Covey, and Delo.UA
• The largest humanitarian aid donor among banks (Ukrainian Red Cross, UNITED24, Superhumans, СМІЛИВІ)
• One of the largest IT product teams among the country’s banks. • One of the largest taxpayers in Ukraine; 6.6 billion UAH were paid in taxes in 2023.

Opportunities for Everyone:

• Raif is guided by principles that focus on people and their development, with 5,500 employees and more than 2.7 million customers at the center of attention
• We support the principles of diversity, equality and inclusiveness
• We are open to hiring veterans and people with disabilities and are ready to adapt the work environment to your special needs
• We cooperate with students and older people, creating conditions for growth at any career stage

You matter at Raif!

Want to learn more? Follow us on social media:

Facebook, Instagram, LinkedIn

__________________________________________________________________________________________

Райффайзен Банк — найбільший український банк з іноземним капіталом. Більше 30 років ми створюємо та вибудовуємо банківську систему нашої держави.

У Райфі працює понад 5 тисяч співробітників, серед них одна із найбільших продуктових ІТ-команд, що налічує 900+ фахівців. Щодня пліч-о-пліч ми працюємо, щоб більш ніж 2,5 мільйона наших клієнтів могли отримати якісне обслуговування, користуватися продуктами і сервісами банку, розвивати бізнес, адже ми #Разом_з_Україною. 

Твої майбутні обов’язки: 

• Збирати, аналізувати та документувати вимоги до програмного забезпечення.
• Співпрацювати з бізнес-замовниками для виявлення та уточнення вимог до нових або вдосконалених бізнес-процесів і продуктів.
• Готувати специфікаційні документи для погоджених рішень.
• Забезпечувати системний підхід до управління вимогами та їх узгодженості.
• Сприяти узгодженню потреб кінцевих користувачів із можливостями інформаційних систем.
• Аналізувати точки інтеграції з внутрішніми та зовнішніми системами та підтримувати команди розробки під час реалізації інтеграцій.
• Тісно співпрацювати з командами розробки для оцінки впливу архітектурних рішень на бізнес-процеси та продукти.

Твій досвід та навички:

• Розуміння процесу та етапів життєвого циклу розробки програмного забезпечення (SDLC).
• Знання методологій управління проєктами (Scrum, Waterfall) та досвід підготовки документації відповідно до обраної методології.
• Розуміння принципів збору, аналізу та управління вимогами, включаючи типи вимог, методи їх виявлення, визначення меж предметної області та пріоритизацію.
• Знання принципів мікросервісної та подійно орієнтованої архітектури.
• Розуміння форматів обміну даними (XML, JSON).
• Знання принципів інтеграції та взаємодії із зовнішніми системами за допомогою REST API та Kafka.
• Практичний досвід використання Jira та Confluence для управління завданнями та документацією.
• Навички роботи з базами даних та використання SQL (PL/SQL Developer, pgAdmin).
• Досвід опису та моделювання бізнес-процесів за допомогою BPMN.
• Навички створення та аналізу діаграм взаємодії (Sequence Diagrams).

Буде перевагою:

• Досвід роботи в банківській сфері, зокрема в напрямку обслуговування активних операцій.
• Розуміння плану рахунків НБУ

Пропонуємо те, що має значення саме для тебе: 

• Конкурентна заробітна плата: гарантуємо стабільний дохід та річні бонуси за твій особистий внесок. Додатково, у нас діє реферальна програма винагороди за залучення нових колег до Райффайзен Банку
• Соціальний пакет: офіційне працевлаштування, 28 днів оплачуваної відпустки, додатковий “декрет” для татусів, та матеріальна допомога для батьків при народженні дітей
• Комфортні умови праці: можливість гібридного формату роботи, офіси забезпеченні укриттями та генераторами, забезпечення сучасною технікою
• Wellbeing програма: для всіх співробітників доступні медичне страхування з першого робочого дня; консультації психолога, нутриціолога чи юриста; дисконт програми на спорт та покупки; family days для дітей та дорослих; масаж в офісі
• Навчання та розвиток: доступ до понад 130 навчальних онлайн-ресурсів; корпоративні навчальні програми, онлайн бібліотека, програма менторства
• Крута команда: наші колеги — це спільнота, де вітаються допитливість, талант та інновації. Ми підтримуємо один одного, вчимося разом та зростаємо. Ти можеш знайти однодумців у понад 15-ти професійних ком’юніті, читацькому чи спортивному клубах
• Кар’єрні можливості: ми заохочуємо просування всередині банку між функціями
• Інновації та технології. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go(infra,security), Swift (IOS), Kotlin (Andorid) Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, розвиваємо експертизу в AI та активно інтегруємо в процеси
• Програма підтримки захисників і захисниць: ми зберігаємо робочі місця та виплачуємо середню заробітну плату мобілізованим. Для ветеранів та ветеранок у нас діє програма підтримки, розвивається ветеранська спільнота Банку. Ми працюємо над підвищенням обізнаності керівників та команд з питань повернення ветеранів до цивільного життя. Райффайзен Банк відзначений як один з найкращих роботодавців для ветеранів (Forbes)

Чому Райффайзен Банк? 

Наша головна цінність — люди і ми даємо їм підтримку і визнання, навчаємо, залучаємо до змін. Приєднуйся до команди Райфу, адже для нас ТИ маєш значення! 

• Один із найбільших кредиторів економіки та аграрного бізнесу серед приватних банків 
• Визнаний найкращим працедавцем за версіями EY, Forbes, Randstad, Franklin Covey, Delo.UA 
• Найбільший донор гуманітарної допомоги серед банків (Червоний Хрест України, UNITED24, Superhumans, СМІЛИВІ) 
• Одна з найбільших ІТ-продуктових команд серед банків країни 
• Один із найбільших платників податків в Україні, за 2023 рік було сплачено 6,6 млрд гривень

Можливості для всіх: 

• Райф керується принципами, що фокусуються на людині та її розвитку, у центрі уваги 5 500 співробітників та понад 2,7 мільйони клієнтів  
• Підтримуємо принципи різноманіття, рівності та інклюзивності
• Ми відкриті до найму ветеранів і людей з інвалідністю та готові адаптувати робоче середовище під ваші особливі потреби
• Співпрацюємо зі студентами та людьми старшого віку, створюючи умови для зростання на будь-якому етапі кар’єри

В Райфі ти маєш значення! 

 We are seeking an experienced Business Analyst to join ORIL full-time. You will work closely with our clients on exciting, long-term initiatives, driving project success while unlocking new opportunities to enhance your own skill set.
 

About the Project:
Our client is a US-based innovator providing a centralized data platform for multi-family real estate. The product uses BI and AI analytics to help operators optimize marketing spend and operational efficiency.
 

What will you do?

• Work closely with the Product team, developers, and QA to collect detailed information on feature functionality and integration.
• Conduct workshops for our clients to identify their business needs and propose effective solutions and improvement strategies.
• Participate in the discovery phase of projects to gather detailed business requirements.
• Document business requirements and create detailed functional specifications  for the technical team.
• Create detailed documentation including business requirements, process flows, and user stories.
• Collaborate with development teams to ensure requirements are understood and implemented correctly.
• Work closely with business stakeholders to understand their needs, objectives, and challenges.
• Stay updated on industry trends and technologies relevant to our clients.

What are we looking for?

• Minimum of 5 years of experience as a Business Analyst.
• Fluent communication in English (preferably Advanced level).
• Experience with Proptech/Real Estate products.
• Strong facilitation skills.
• Strong analytical and problem-solving skills.
• Excellent oral and written communication skills as well as business presentation skills.
• Basic knowledge of software development processes and methodologies.
• Competence in conducting a range of business analysis workshops.

Will be a plus:

• Previous involvement in U.S.-based projects.
• Experience with AI products.

We Offer:

• Ability to grow with an ambitious niche-focused company
• Competitive compensation;
• Accounting Support Services;
• Hybrid work model (60/40 remote/office) based in our Lviv office;
• Comprehensive day-off policy, including public holidays and special events;
• Education & certification budget + corporate education events and trainings;
• Wellness budget;
• The environment and culture that promotes personal and team development.

Application Process:

• CV pre-screening
• Culture Index Test
• Initial screening: call with Recruiter

• Main interview
   

  Are you passionate about bridging the gap between business goals and technical execution?Bring your analytical mindset and strategic vision to our growing team. Let’s build something great together!

Job Responsibilities:

• Configure and maintain sandbox environments (Zendesk / Intercom / Gorgias, etc.);
• Test AI solutions (chatbots, translation tools, CRM/helpdesk AI features);
• Run real customer support scenarios and evaluate system performance and quality;
• Configure chatbots and conversational flows within AI platforms;
• Compare and test AI vendors, prepare practical recommendations;
• Provide troubleshooting in test and client environments;
• Support Digital Transformation initiatives and tasks assigned by the team lead;

Candidate Requirements:

• Experience in customer support / BPO (Team Lead, Quality Control, or Senior Agent);
• Strong understanding of support operations (SLA, tickets, communication channels);
• Hands-on experience with CRM / helpdesk systems (Zendesk / Intercom or similar);
• Ability to quickly learn and navigate new systems independently;
• Strong analytical thinking and autonomy;
• English level B2+;

Nice-to-have:

• Basic understanding of APIs / integrations;
• Experience with no-code automation tools (Zapier, Make, etc.);
• Experience with AI tools, chatbots, or LLM-based solutions.
   

Sii Ukraine is a subsidiary of Sii Poland — the leader in IT, engineering, and consultancy services with over 7500 IT experts in Poland and more than 250 prestigious customers. We are looking for ambitious and top-quality professionals to join our project teams.

ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.

We support a leading financial services client with consulting and operational expertise across key ITIL processes, aiming to further develop and stabilize a high-performing IT service organization. Our focus is on clearly defined processes, measurable KPIs, and consistently high service quality. We are looking for experienced ITSM consultants who combine strong theoretical knowledge with a pragmatic, hands-on approach to process optimization and implementation.

Your tasks:

• Provide consulting, analysis, and continuous improvement of customer-specific ITSM processes, particularly across core ITIL processes (Incident Management, Problem Management, Change Management, Service Request Management, Change Enablement)
• Identify process weaknesses and develop sustainable improvement measures in close collaboration with relevant departments
• Act as the interface between operations, service owners, and management stakeholders
• Support the introduction and operationalization of ITIL best practices within live operational environments
• Establish and maintain SLA and KPI reporting to enable effective governance and continuous optimization of service processes
• Implement quality assurance measures and support audits as well as regulatory requirements within the financial services sector

• Design and deliver workshops, training sessions, and enablement initiatives for support and process

   

Requirements:

• Minimum 5 years of proven professional experience in IT Service Management (ITSM), preferably within regulated industries such as financial services, insurance, or banking
• In-depth understanding of the ITIL framework and the practical application of its process landscape
• Demonstrated experience in IT process management, including continuous improvement and optimization initiatives
• Completed degree in Information Technology or a related field, or an equivalent combination of education and relevant professional experience
• Strong communication and facilitation skills, with the ability to engage effectively across different stakeholder levels, including senior management
• Business-fluent German language skills (C-level proficiency) and fluent English language skills, both written and spoken
• Structured, self-driven, and solution-oriented working style
• Strong team orientation combined with a high level of customer focus
• Ability to quickly understand complex system landscapes and business environments

• Tax residence in Ukraine required

   

Nice to have:

• Knowledge of common ITSM tools (e.g., ServiceNow, Jira Service Management, HP Service Manager, or similar)
• Basic technical understanding of IT infrastructures (client/server, network, virtualisation, cloud services)
• ITIL certification (at least Foundation, ideally Managing Professional/Practice Manager)
• Project management certification (IPMA, Prince2, or similar)

About the Client

Our client is a leading global healthcare organization, driving innovation in pharmaceuticals, biotechnology, and patient-centric solutions.

We develop advanced data and analytics solutions that help global organizations turn complex data into intuitive digital tools, enabling teams to make informed decisions in their daily operations and long-term strategy. Our projects span modern operational applications, interactive dashboards, and advanced analytics platforms designed to deliver actionable insights across multiple business domains.
 

About the Role

We are seeking an experienced Business Analyst / Business Systems Analyst to support reporting and analytics initiatives within a global pharmaceutical organization.

The successful candidate will act as a bridge between business stakeholders and technical teams, helping transform business challenges into actionable reporting and analytics solutions. The role requires strong analytical thinking, experience gathering and documenting requirements, and a solid understanding of modern reporting platforms and data-driven decision-making.

The specialist will work closely with business users, Power BI developers, and data engineers to define requirements, design reporting solutions, validate concepts, and ensure delivered solutions address real business needs.
 

Key Responsibilities

• Collaborate closely with cross-functional teams, including business stakeholders, Power BI developers, and data engineers, to understand business objectives and identify opportunities for reporting, analytics, and process improvement.
• Conduct thorough requirements analysis for reporting and analytics initiatives, including gathering, documenting, and validating business and functional requirements to support solution design and development.
• Create and maintain comprehensive documentation, including user stories, functional specifications, business requirements, process flows, reporting requirements, and acceptance criteria.
• Define and document KPIs, metrics, business rules, data requirements, and reporting logic to ensure solutions effectively address business needs.
• Collaborate with Power BI and Foundry engineering teams to design and deliver reporting and analytics solutions that align with business objectives.
• Support solution validation and user acceptance testing (UAT), ensuring delivered reports, dashboards, and analytical solutions meet business requirements and provide meaningful insights to end users.
• Contribute to the continuous improvement of reporting, analytics, and decision-support capabilities across the organization.

Required Qualifications

• 4+ years of experience as a Business Analyst or Business Systems Analyst
• Experience working on reporting, analytics, BI, or data-focused projects
• Good understanding of Power BI capabilities and experience defining requirements for Power BI reporting and dashboard solutions.
• Strong requirements gathering and documentation skills
• Experience creating user stories, process flows, functional specifications, and acceptance criteria
• Strong analytical and problem-solving skills
• Ability to communicate effectively with both business and technical stakeholders
• Experience working in international and cross-functional environments

Nice to have

• Experience working with enterprise data platforms such as Palantir Foundry.
• Hands-on experience with Power BI report development, dashboard creation, or self-service analytics.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

• Project Description:

  We are looking for a colleague to join the development team of sophisticated software for the global leader in Innovative Orthodontics.

   

• Responsibilities:

  We're looking for a Software Business Analyst (BA) who would help drive development of a user-facing desktop application. You will work in an agile environment alongside a Product Manager (PM) of your project, its development team and alongside PMs and BAs of related projects in the ecosystem. Your main tasks will include communication with various stakeholders to gather, analyze, clarify, decompose and describe business requirements, supporting and guiding an R&D team in developing features according to specified requirements and expectations and preparing and maintaining a reasonable amount of documentation for the developed software product. To succeed in this role you should have a natural analytical way of thinking, good attention to detail and excellent communication skills.

   

• Mandatory Skills Description:

  • Years of BA experience in IT company - not less than 5 years
  • Strong time-management skills with the ability to prioritize tasks in real time
  • Experience in Product Management as a Product Owner
  • Understanding of the SDLC
  • Skills in creating documents: functional/business requirements, specifications
  • CusDev skills
  • Understanding of UX/UI
  • Diverse experience (preferably including consumer market companies)
  • Proactive approach, agile-oriented
  • English language - not less than C1 (Advanced)
  • Analytical and problem-solving skills
  • Attention to detail
  • Excellent oral & written communication skills
  • Proficient in Jira and Confluence
  • Microsoft Word and Excel experience required

• We are looking for a colleague to join the development team of sophisticated software for the global leader in Innovative Orthodontics.
   

• Responsibilities:

  We're looking for a Software Business Analyst (BA) who would help drive development of a user-facing desktop application. You will work in an agile environment alongside a Product Manager (PM) of your project, its development team and alongside PMs and BAs of related projects in the ecosystem. Your main tasks will include communication with various stakeholders to gather, analyze, clarify, decompose and describe business requirements, supporting and guiding an R&D team in developing features according to specified requirements and expectations and preparing and maintaining a reasonable amount of documentation for the developed software product. To succeed in this role you should have a natural analytical way of thinking, good attention to detail and excellent communication skills.

   

• Mandatory Skills Description:

  • Years of BA experience in IT company - not less than 5 years
  • Strong time-management skills with the ability to prioritize tasks in real time
  • Experience in Product Management as a Product Owner
  • Understanding of the SDLC
  • Skills in creating documents: functional/business requirements, specifications
  • CusDev skills
  • Understanding of UX/UI
  • Diverse experience (preferably including consumer market companies)
  • Proactive approach, agile-oriented
  • English language - not less than C1 (Advanced)
  • Analytical and problem-solving skills
  • Attention to detail
  • Excellent oral & written communication skills
  • Proficient in Jira and Confluence
  • Microsoft Word and Excel experience required

• We are looking for a colleague to join the development team of sophisticated software for the global leader in Innovative Orthodontics.

   

• Responsibilities:

  We're looking for a Software Business Analyst (BA) who would help drive development of a user-facing desktop application. You will work in an agile environment alongside a Product Manager (PM) of your project, its development team and alongside PMs and BAs of related projects in the ecosystem. Your main tasks will include communication with various stakeholders to gather, analyze, clarify, decompose and describe business requirements, supporting and guiding an R&D team in developing features according to specified requirements and expectations and preparing and maintaining a reasonable amount of documentation for the developed software product. To succeed in this role you should have a natural analytical way of thinking, good attention to detail and excellent communication skills.

   

• Mandatory Skills Description:

  • Years of BA experience in IT company - not less than 5 years
  • Strong time-management skills with the ability to prioritize tasks in real time
  • Experience in Product Management as a Product Owner
  • Understanding of the SDLC
  • Skills in creating documents: functional/business requirements, specifications
  • CusDev skills
  • Understanding of UX/UI
  • Diverse experience (preferably including consumer market companies)
  • Proactive approach, agile-oriented
  • English language - not less than C1 (Advanced)
  • Analytical and problem-solving skills
  • Attention to detail
  • Excellent oral & written communication skills
  • Proficient in Jira and Confluence
  • Microsoft Word and Excel experience required

  • Temporary position for 4-6 months

   

• Nice-to-Have Skills Description:

  • Technical or software development background and experience is welcome
  • Knowledge of various notations for process modeling (UML, BPMN, etc.)
  • Basic understanding of JSON format, REST API
  • Participation in projects for the development of CAD / CAM applications, 3D applications
  • Interest in the medical/dental field

   

• Languages:
  • English: C1 Advanced

• Project Description:

  We are looking for a colleague to join the development team of sophisticated software for the global leader in Innovative Orthodontics.

• Responsibilities:

  We're looking for a Software Business Analyst (BA) who would help drive development of a user-facing desktop application. You will work in an agile environment alongside a Product Manager (PM) of your project, its development team and alongside PMs and BAs of related projects in the ecosystem. Your main tasks will include communication with various stakeholders to gather, analyze, clarify, decompose and describe business requirements, supporting and guiding an R&D team in developing features according to specified requirements and expectations and preparing and maintaining a reasonable amount of documentation for the developed software product. To succeed in this role you should have a natural analytical way of thinking, good attention to detail and excellent communication skills.

• Mandatory Skills Description:

  • Years of BA experience in IT company - not less than 5 years
  • Strong time-management skills with the ability to prioritize tasks in real time
  • Experience in Product Management as a Product Owner
  • Understanding of the SDLC
  • Skills in creating documents: functional/business requirements, specifications
  • CusDev skills
  • Understanding of UX/UI
  • Diverse experience (preferably including consumer market companies)
  • Proactive approach, agile-oriented
  • English language - not less than C1 (Advanced)
  • Analytical and problem-solving skills
  • Attention to detail
  • Excellent oral & written communication skills
  • Proficient in Jira and Confluence
  • Microsoft Word and Excel experience required

• Nice-to-Have Skills Description:

  • Technical or software development background and experience is welcome
  • Knowledge of various notations for process modeling (UML, BPMN, etc.)
  • Basic understanding of JSON format, REST API
  • Participation in projects for the development of CAD / CAM applications, 3D applications
  • Interest in the medical/dental field

• Languages:
  • English: C1 Advanced

Project Description:

We are looking for a colleague to join the development team of sophisticated software for the global leader in Innovative Orthodontics.

Responsibilities:

We're looking for a Software Business Analyst (BA) who would help drive development of a user-facing desktop application. You will work in an agile environment alongside a Product Manager (PM) of your project, its development team and alongside PMs and BAs of related projects in the ecosystem. Your main tasks will include communication with various stakeholders to gather, analyze, clarify, decompose and describe business requirements, supporting and guiding an R&D team in developing features according to specified requirements and expectations and preparing and maintaining a reasonable amount of documentation for the developed software product. To succeed in this role you should have a natural analytical way of thinking, good attention to detail and excellent communication skills.

Mandatory Skills Description:

• Years of BA experience in IT company - not less than 5 years
• Strong time-management skills with the ability to prioritize tasks in real time
• Experience in Product Management as a Product Owner
• Understanding of the SDLC
• Skills in creating documents: functional/business requirements, specifications
• CusDev skills
• Understanding of UX/UI
• Diverse experience (preferably including consumer market companies)
• Proactive approach, agile-oriented
• English language - not less than C1 (Advanced)
• Analytical and problem-solving skills
• Attention to detail
• Excellent oral & written communication skills
• Proficient in Jira and Confluence
• Microsoft Word and Excel experience required

Nice-to-Have Skills Description:

• Technical or software development background and experience is welcome
• Knowledge of various notations for process modeling (UML, BPMN, etc.)
• Basic understanding of JSON format, REST API
• Participation in projects for the development of CAD / CAM applications, 3D applications
• Interest in the medical/dental field

Languages:

English: C1 Advanced

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech‘s POP team is looking for a diligent and meticulous Business Analyst with willing to work in an international environment.

Job Description

• Document and translate business needs, conducting stakeholder analysis
• Elicit project and business requirements, and lead requirements review sessions
• Act as an interface between development/support teams and clients/requestors
• Assist at various levels of the project, including task analysis
• Prepare functional specification documents, use cases, and interface guides for end-user reference
• Collaborate with the test team to ensure sufficient coverage
• Run User Acceptance Tests

Qualifications

Components for success. You...

• Have 3+ years of experience in Business or System Analysis
• Possess proven experience in eliciting requirements and testing
• Understand basic software architecture principles
• Are familiar with UML diagrams
• Have experience describing interfaces and interactions between systems
• Bring solid experience in conducting technical discussions
• Demonstrate exceptional analytical, lateral, and critical thinking skills
• Are self-motivated, assertive, and have a pleasant personality
• Possess strong written and verbal communication skills, including technical writing
• Have upper-intermediate or fluent English proficiency

You'll get extra points for...

• Experience in the gambling/gaming industry
• Software development background
• Familiarity with AI tools

Thrive in a culture that values...

• Collaboration across diverse teams and geographies
• Continuous learning and professional growth
• Initiative, ownership, and accountability
• Open communication and mutual respect
• Innovation and quality at every stage of development

Additional Information

Playtech Open Platform (POP) Unit

Playtech Open Platform (POP) is a large‑scale content aggregation and distribution system that provides online casino operators with a single point of access to thousands of games from Playtech and a wide network of third‑party studios. It streamlines integrations, expands content availability, and equips operators with tools that improve how games are managed across markets. POP functions as a unified hub where RGS providers integrate once, enabling operators to instantly activate a broad catalogue of casino content without additional development work. This eliminates the need for multiple supplier integrations and accelerates time‑to‑market for new releases. The platform also embeds regulated‑market support, helping operators maintain compliance across jurisdictions.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

• Project Description:

  Our client is a leading global Financial market data provider who runs a number of change programs to deliver high-quality software that connects Financial Markets across the globe in a real-time, high-frequency, and low-latency data management chain. The projects are technically challenging in an environment that is very engaging.
  
  We are looking for Business Analyst with experience in testing backend systems and services running under Linux, AWS, Azure and Windows, with capabilities to collaborate in a team-focused environment and coordinate work with QA, Dev, Operational, and cross-functional application teams.

• Responsibilities:

  - Develop clear and understandable functional specifications.
  - Organize complex requirements into epics and stories within Jira.
  - Document workflows and use cases as needed.
  - Facilitate and contribute to technical discussions.
  - Support development through handover, query resolution, and delivery oversight.
  - Assist QA with handover, query resolution, and defect management.
  - Manage the Jira backlog.
  - Work with the project team to identify upstream dependencies and required efforts to realize product requirements.
  - Define requirements for backend and content teams when necessary, focusing on real-time exchange connectors, data quality, and market data.

• Mandatory Skills Description:

  The role requires a solid foundation in computer science or a related discipline, supported by substantial experience in business analysis within trading or financial services. Expertise in Market Data is essential, ensuring informed decision-making and effective stakeholder engagement.
  
  Hard skills include:
  - Deep knowledge of Market Data and its application in business analysis.
  - Ability to collaborate effectively within global teams.
  
  Soft skills emphasize communication and interpersonal effectiveness:
  - Excellent verbal and written English communication skills.
  - Adaptability and proactivity in managing multiple priorities in a fast-paced environment.
  - Skill in handling expectations of demanding stakeholders with professionalism and tact.

• Nice-to-Have Skills Description:

  - Familiarity with requirement elicitation techniques, such as workshops and interviews, is desirable to support effective information gathering.
  - Ability to thoroughly document analysis results is preferred to accurately capture and represent business requirements.

• Languages:
  • English: C1 Advanced