Jobs Business Analyst

A stable Ukrainian software company (since 2012, delivering CRM/ERP, web & mobile solutions to clients in 35 countries) is looking for an IT Business Analyst.

REQUIREMENTS:

- 1+ years of professional experience in business analysis / related field;

- Understanding of basic requirements documentation techniques (User Story, Acceptance Criteria, Use Case);

- Proficient in English (Upper-Intermediate level or higher);

- Communication skills, empathy, initiative, analytical thinking.

COMPANY OFFERS:

- Employment under a gig-contract (with SSC payments included);

- Flexible working hours (09:00-10:00 to 18:00-19:00) with a lunch break, weekdays only;
- Ability to work fully in-office or hybrid (3 office days per week);

- 20 working days of paid vacation per year;

- Paid sick leave;

- Medical insurance;

- Paid gym;

- Payment for courses and trainings;

- Career development and professional growth;

- Paid lunches or parking (choice provided);

- Tea, coffee, water, snacks in the office;

- Office located near «Vasylkivska» metro station with Starlink and uninterrupted power supply;

- Access to a comfortable business center bomb shelter (also the metro is nearby).

WHAT WE DO AT TOOLSENSE

ToolSense was founded in June 2017 by Alexander Manafi, Benjamin Petterle, and Rostyslav Yavorskyi with the vision to support maintenance, repair, and operation teams by digitizing asset processes, enabling automation & empowering smarter decisions.

Through unifying assets, people & processes in ToolSense, the lives of frontline workers become easier & asset-intensive industries become more efficient.

ToolSense has already won numerous international customers from the facility services & construction industry and renowned industry awards, such as the “Interclean Innovation Award” or the “Construction Equipment Forum Startup Award”. Furthermore, ToolSense recently raised an €8m Series A investment round led by PwC IIoT to double down on its strategy of digitising asset-intensive industries.

YOUR PROFILE

- 3+ years of experience in working as Business Analyst in software development for one of the big 10 outsourcing companies in Ukraine, preferably with exposure to international projects

- Bachelor or masters degree in Business Administration, Computer Science, Information Systems, or a related field.

- Familiarity with the IT and software development sector, particularly in the context of product development and implementation.

- Expertise in eliciting, analyzing, specifying, and validating business, user, and system requirements.

- Being hands on Experienced in working with stakeholders at all levels of the organization to gather requirements and deliver solutions that meet business needs.

- Ability to negotiate and build consensus among stakeholders.

- Familiarity with software development life cycles (SDLC) and the ability to work closely with development teams.

- Ability to adapt to changing business needs and technology landscapes.

- Keen interest in continuous learning and professional development in the field of business analysis and requirements engineering.

- Excellent English and great communication skills

WE OFFER

- Lots of freedom to implement your ideas

- A dynamic and innovative working environment with flat hierarchies

- Participation: Contribute your know-how and change the future of the manufacturing industry with us

- Very transparent, honest, and customer-centric culture

- A highly motivated, experienced, and cooperative team that will always support you

- Always keep moving forward: we offer you lots of internal and external training to improve

About us

Syndicode is a value-driven software development partner with a globally distributed team of engineers, designers, architects, and IT managers. We are united by the mission to provide our clients with software products and services that perform, look, and work as designed.

We believe that our people and culture sustain Syndicode’s success. Our team is unified by shared principles like Accountability, Involvement, Excellence, Visibility, Integrity, Innovation, Win-Win, and Flexibility. Syndicoders are professionals who pursue self-improvement through continual learning, are eager to introduce improvements to work processes, and can analyze various sources to make sound and timely decisions.

If it sounds like you, apply for our vacancies and become a new Syndicoder!

About the role

As a Business Analyst, you will play an important role in aligning clients' business needs with our technology solutions. Your role involves analyzing data, understanding client requirements, and translating them into effective project specifications. Working collaboratively with diverse teams, you'll be pivotal in optimizing processes, fostering clear communication, and ensuring the successful delivery of outsourcing solutions.
 

What you’ll be doing

• Creating comprehensive and robust documentation and requirements that align with the Software Development Life Cycle (SDLC) phases and meet the customers' specific needs
• Conducting workshops and meetings to gather requirements, prioritize features, and resolve conflicts, fostering effective stakeholder collaboration
• Identifying the business needs and expectations of the customer and translating them into business change drivers and effective technical solutions
• Utilizing business analysis methods and techniques to establish and document functional, non-functional, and transition requirements with end-to-end traceability throughout the project life cycle
• Identifying potential risks and developing a strategy to mitigate them
• Reviewing, documenting, implementing, and maintaining business processes for both the internal team and customers
• Auditing project processes to improve results and customer satisfaction
• Contributing to sprint planning sessions by providing insights into the feasibility and effort required to implement features
• Facilitating clear, ongoing communication with all parties involved in a project to ensure a shared understanding is maintained

What you’ll need

• 4+ years of working experience as a Business Analyst
• Experience working on mobile-first or mobile product environments
• Proficiency in English (advanced level)
• Strong requirements elicitation skills using BA elicitation techniques (interview, document analysis, prototyping, observation, requirements workshops, brainstorming, etc.)
• Understanding of requirements' classification (business, stakeholder, solution) and ability to communicate them to stakeholders
• Ability to define design options and recommend the solution
• Experience in process analysis and modeling (as…is and to..be states) using graphical notations
• Strong knowledge of requirements management and project tracking tools (Jira, visualization tools)
• Understanding of SDLC
• Familiarity with Market Analysis and User Personas creation

Nice to have

• Business analysis certifications
• Be able to understand complex data structures and identify necessary changes
• Understanding of API integration principles

What you’ll get at Syndicode

• 15 days of vacation, 11 holidays, and 20 sick leave days per year
• Fully remote position
• Educational support and professional growth opportunities
• Continuous feedback and transparent communication
• Opportunity to influence processes and product decisions
• Self-management and flexible working approach
• Dynamic, fast-growing environment

Join the Fintech Core team building a white-label modular platform that powers digital banks, payment systems, and fintech products across Europe, North America, and MENA regions
 

As a System Analyst on the Fintech Core project, you will define technical architecture, system specifications, and integration designs for a white-label modular fintech platform that enables rapid creation of digital banking and payment products.
 

The platform provides a complete technology stack including general ledger, middleware, mobile/web applications, and extensive third-party integrations for KYC, payments, card issuance, and compliance. You'll work closely with Business Analysts, Solution Architects, and Engineering teams to translate business requirements into detailed technical specifications, design robust system architectures, and ensure seamless integration across microservices while maintaining regulatory compliance and enterprise-grade security.

This role offers hands-on experience designing financial systems at scale, with exposure to payment processing, card networks, digital wallets, cross-border transactions, and regulatory compliance frameworks serving multiple fintech implementations globally.

Responsibilities
 

• Analyze and document system requirements for platform modules including payments, card issuance, digital wallets, accounts, ledger management, and compliance systems
• Translate business requirements into detailed technical specifications, API contracts, database schemas, and integration architectures
• Design data models, entity relationships, and data flow diagrams for transactional and financial systems with appropriate normalization and performance considerations
• Define integration patterns and technical specifications for connecting with payment processors, KYC/AML providers, card issuers, and open banking platforms
• Document system behaviors using sequence diagrams, component diagrams, deployment architectures, and API specifications (OpenAPI/Swagger)
• Collaborate with Solution Architects to ensure system designs align with microservices architecture patterns, scalability requirements, and technical best practices
• Define non-functional requirements including performance benchmarks, security controls, data retention policies, and audit trail specifications
• Facilitate technical design workshops with Engineering teams to review system specifications, validate implementation approaches, and identify technical risks
• Create comprehensive system documentation in Confluence covering technical flows, component interactions, message formats, and infrastructure requirements
• Support QA teams by defining system integration test scenarios, technical acceptance criteria, and end-to-end testing strategies
• Analyze system performance bottlenecks and propose optimization solutions for high-throughput financial transaction processing
• Ensure all technical specifications maintain regulatory compliance requirements (PCI DSS, GDPR, PSD2) and financial data security standards
• Maintain traceability between business requirements, system specifications, technical implementations, and test cases
• Participate in sprint planning, technical refinement sessions, and architecture review boards to ensure alignment between product vision and technical execution

Professional skills are required:
 

• 3+ years of experience as System Analyst, Technical Analyst, or similar role in fintech or banking domains

   

• Strong understanding of financial systems architecture including general ledgers, payment processing, and account management

   

• Experience with microservices architecture, API design, and distributed systems

   

• Proficiency in creating technical documentation: system design documents, data flow diagrams, sequence diagrams, ER diagrams

   

• Knowledge of database design and data modeling for transactional systems

   

• Understanding of integration patterns, message queues, and event-driven architectures

   

• Familiarity with payment systems standards (ISO 20022, SWIFT, SEPA, card schemes)

   

• Experience with API specifications (REST, OpenAPI/Swagger, webhooks)

   

• Understanding of cloud infrastructure and deployment architectures (AWS, Azure, GCP)

   

• Knowledge of authentication and authorization mechanisms (OAuth, JWT, API keys)

Technical Skills

• 3+ years of experience as System Analyst, Technical Analyst, or similar role in fintech or banking domains

• Strong understanding of financial systems architecture including general ledgers, payment processing, and account management

• Experience with microservices architecture, API design, and distributed systems
• Proficiency in creating technical documentation: system design documents, data flow diagrams, sequence diagrams, ER diagrams

• Knowledge of database design and data modeling for transactional systems

• Understanding of integration patterns, message queues, and event-driven architectures

• Familiarity with payment systems standards (ISO 20022, SWIFT, SEPA, card schemes)

• Experience with API specifications (REST, OpenAPI/Swagger, webhooks)

• Understanding of cloud infrastructure and deployment architectures (AWS, Azure, GCP)

• Knowledge of authentication and authorization mechanisms (OAuth, JWT, API keys)

   

Domain Knowledge

• Understanding of core banking concepts: accounts, transactions, balances, ledgers, reconciliation

   

• Knowledge of payment flows: domestic/international transfers, card payments, digital wallets

   

• Familiarity with KYC/AML processes and regulatory compliance requirements

   

• Understanding of financial data security standards (PCI DSS, GDPR)

   

• Experience with fintech product features: onboarding, card issuing, FX, acquiring

Analytical & Documentation Skills

• Excellent analytical thinking and problem-solving abilities

• Strong technical writing skills with attention to detail

• Ability to translate complex business requirements into technical specifications

• Experience with UML, BPMN, or similar modeling notations

• Proficiency with documentation tools (Confluence, Notion, or similar)

• Experience with requirements management and traceability

Skills will be a plus:
 

• Experience with white-label or multi-tenant system architectures

• Knowledge of blockchain and cryptocurrency integrations

• Familiarity with regulatory frameworks (PSD2, Open Banking, MiFID)

• Experience with performance testing and system optimization

• Understanding of DevOps practices and CI/CD pipelines

• Previous experience with modular platform architecture

• Knowledge of financial compliance and audit requirements

• Experience with data migration and system integration projects

Project description:

Fintech Core is a white-label modular fintech solution designed for rapid creation and launch of digital banking and payment products. It provides a comprehensive, turnkey platform that enables businesses to build neobanks, digital wallets, payment systems, and other fintech products within 3 months rather than years. The solution includes a complete technology stack: a robust general ledger platform, middleware layer, customizable frontend applications for iOS/Android/Web, and extensive third-party integrations for KYC, payments, card issuance, and compliance. Unlike traditional SaaS offerings, Fintech Core provides full access to source code, eliminating vendor lock-in and enabling deep customization.

The platform is built on microservices architecture with modular components that can be independently scaled and customized. It supports multi-currency operations, cross-border payments, card issuing, account management, transaction processing, compliance monitoring, and back-office orchestration. The solution is PCI & DSS compliant and designed to meet regulatory requirements across multiple jurisdictions.

Project stage: Active development and continuous enhancement. The platform is mature with multiple successful implementations but undergoes constant evolution to incorporate new regulatory requirements, payment integrations, and fintech capabilities. Quality, scalability, and compliance are paramount priorities.

The size and the structure of the PROJECT team:

Cross-functional team including Product Owners, Business Analysts, System Analysts, Frontend/Backend Developers, QA Engineers, DevOps, Security Specialists, and Compliance Consultants. The team operates in an Agile environment with close collaboration between technical and business functions.

Lumitech is looking for a talented IT Business Analyst to join our growing team.

You’ll be working on meaningful, diverse projects — from restaurant management platforms to MedTech solutions for radiologists and invoicing systems for the MENA region.

If you enjoy analyzing complex systems, transforming business needs into clear, actionable requirements, and collaborating with cross-functional teams, we’d love to meet you!

Responsibilities:

— Leading and participating in discovery phases: identifying business needs, defining project scope

— Gathering, analyzing, and documenting requirements as user stories + acceptance criteria

— Building diagrams: BPMN, use case, flowcharts (as-is / to-be)

— Managing the backlog in Jira, maintaining documentation in Confluence, and Notion

— Stakeholder management: interviews, facilitation, expectation alignment

— Working within the project's methodology (Scrum, Kanban, hybrid)

Must-Have Requirements:

— 2+ years of experience as a Business Analyst

— English B2 or higher — written and verbal communication with team and client

— Confident working with Jira, Confluence, and Notion

— Hands-on experience writing user stories and acceptance criteria

— Ability to build BPMN, use case, and flowchart diagrams

— Stakeholder management experience with 3+ active stakeholders simultaneously

— Solid understanding of SDLC, ability to work across different delivery processes

Nice to Have

— Experience running a full discovery phase (from research through to solution scope)

— Understanding of product ownership: OKR, impact mapping, product vision

— Practical use of AI tools in analytical work

— Experience working with international clients

Personal Qualities (Important)

— Adaptability — quickly gets up to speed in new domains and processes

— PO mindset — wants to grow toward product ownership, takes responsibility for the product

— Self-sufficiency within their area of ownership

— Clear, structured communication with both team and stakeholders

— Proactive — identifies gaps independently, doesn't wait to be told what to do

Pozotron is seeking a Business Process Engineer to join our development team. Our small but growing development team, based in Ukraine, is dedicated to creating incredible technology for audio production. The Business Process Engineer will be an instrumental part of our team, focusing on designing, documenting and implementing business processes for our users.

Required:

• 3+ years of experience in Business Analysis 
• Experience with gathering requirements/feedbacks from users
• Experience with modelling of existing business processes
• Experience with designing from scratch/improving business processes 
• Experience with creating detailed design documents
• Experience with formal notations, including UML, LDS and BPM
• Experience with data analysis
• Excellent problem-solving skills and attention to details
• Excellent communication skills
• Advanced level of English

Nice to have:

• Bachelors or Masters degree in Computer Science, Information Technology, Mathematics, Physics or Engineering
• Some knowledge of statistics and customer surveying techniques
• Some understanding of databases and experience in writing SQL queries
• Some knowledge of UX/UI principles
• Some experience in QA

We offer:

• Fully remote work
• Competitive compensation, benefits, and bonus plans
• Health insurance

About the Role

Techchain Solutions is looking for a Product Analyst to support product discovery and requirements definition for Web3 and AI projects.

We build custom platforms: crypto products, blockchain applications, and AI-based systems.

This role is a mix of product thinking + business analysis.

You will help turn unclear client ideas into clear product logic and development-ready tasks.

🎯 Responsibilities

Product Discovery

• Clarify and structure client requirements
• Identify core use cases and user flows
• Define MVP scope
• Propose product solutions (not just document input)

Business Analysis

• Write PRDs
• Create user stories and acceptance criteria
• Describe feature logic and edge cases
• Prepare development-ready tasks (Jira)

Collaboration

• Work with PM, designers, and developers
• Support estimations and scope clarification
• Ensure requirements are clear before development

✅ Requirements

• 1+ year experience as BA / Product Analyst
• Experience with web or mobile apps
• Strong analytical thinking
• Ability to structure complex ideas

• Experience writing:

   

  • User stories
  • Acceptance criteria
  • Functional requirements

   

➕ Nice to Have

• Experience in Web3 / Blockchain / Fintech
• Basic understanding of APIs / backend logic
• Experience with user flows / wireframes
• Product mindset (not just documentation)

🧠 What We Expect

• You don’t just document — you think
• You challenge unclear requirements
• You can work with ambiguity
• You make life easier for developers

💼 What You’ll Get

• Work on real Web3 and AI products
• Direct collaboration with founders
• Growth into Product Owner role
• Fast learning + ownership

We are currently exploring the ServiceNow direction and looking for an experienced Senior Business Analyst / Business Process Consultant to join potential upcoming projects with our partners — leading international IT companies.

This role is focused on driving business analysis and process design within ServiceNow implementations, working closely with enterprise clients across different industries.

Key Responsibilities

• Lead the full requirements lifecycle: elicitation, analysis, documentation, and validation
• Translate business needs into scalable ServiceNow solutions aligned with best practices
• Design and document business processes, workflows, user stories, and acceptance criteria
• Facilitate workshops with stakeholders and drive alignment on requirements and priorities
• Collaborate closely with development teams to ensure proper solution implementation
• Support and lead UAT processes, ensuring high-quality delivery
• Analyze and improve existing processes, identifying optimization opportunities
• Participate in demos, presentations, and client communication
• Contribute to testing, documentation, and knowledge transfer

Requirements

• 5+ years of experience as a Business Analyst / Process Consultant
• Hands-on experience with ServiceNow (any core modules like ITSM, ITOM, HRSD, etc.)
• Strong experience in requirements gathering and process design
• Understanding of ITSM / ITIL best practices
• Experience working in Agile / Scrum environments
• Ability to translate business needs into technical requirements
• Strong communication and stakeholder management skills
• Experience with tools like Jira, Confluence, Visio (or similar)
• Upper-Intermediate+ English

Nice to Have

• Experience with ServiceNow implementations
• ServiceNow certifications (CSA, CIS)
• Experience in enterprise or consulting environments
• Basic understanding of integrations and system architecture
• Experience with other platforms (Salesforce, SAP, etc.)

We Offer

• Opportunity to work on international projects
• Flexible engagement model (B2B / contract)
• Remote-friendly environment
• Opportunity to grow and shape the ServiceNow direction together with us

Interested in joining our team?

If this opportunity sounds interesting to you and you’d like to be part of our growing team — feel free to share your CV along with your expected rate.

We’re open to both full-time collaboration and part-time / project-based engagement, depending on your availability.

Шукаємо Business Analyst до австралійського fintech продукту, що допомагає зробити інвестиції максимально доступними для масового користувача. ТОП-умови, зростаюча команда, активне впровадження AI. Якщо ви рання пташка і любите починати робочій день до 9 ранку — давайте обговорювати деталі!

Main Responsibilities

• Requirement Management: Elicit and document business and functional requirements, turning ambiguous problems into structured solutions.
• MVP & Roadmap: Break down large projects into phased delivery, defining MVP scope and supporting release planning.
• Technical Documentation: Write detailed Dev/QA/Spike tickets with clear Acceptance Criteria (AC) and edge cases.
• Stakeholder Collaboration: Act as a bridge between the tech team and business stakeholders, refining scope and making informed trade-offs.
• System Analysis: Investigate third-party APIs, map end-to-end user flows, and use CLI/database queries for troubleshooting and data validation.
• Data-Informed Decisions: Segment users, analyze patterns (payment rates, cost implications), and make evidence-based recommendations.

• AI Integration: Actively use AI tools to accelerate research, documentation, and data analysis.

   

Mandatory Requirements

• Experience: 3+ years as a Business Analyst in a product-focused or startup environment.
• Tech Stack: Proficiency in Jira, Notion (or similar), Figma, and Miro.
• AI Proficiency: Demonstrated experience integrating AI tools (ChatGPT, etc.) into your professional workflow.
• Communication: Upper-Intermediate or Advanced English for daily meetings and documentation.
• Technical Skills: Ability to work with CLI or database queries for data validation.
• Analytical Mindset: Proven ability to see patterns in data and structure complex business logic.

Nice-to-Have:

• Experience within the Fintech or Crypto domains.
• Skills in competitive and market research.
• Experience collaborating on product roadmaps and backlog prioritization.
• Background in supporting beta releases or reviewing UX copy for app screens.
• Experience working in Agile/Scrum environments.

We offer

• Real Users, Real Money: Every feature you define directly affects how users manage and invest their money in a live, high-stakes market.
• Full Product Lifecycle Exposure: From initial requirements to final release, you touch the entire chain, not just one isolated slice.
• International Collaboration: Daily direct communication with an international client, ensuring you are at the heart of the decision-making process.
• Full Remote & Flexible: No office politics — work from anywhere in Ukraine or abroad with a schedule that fits your life.

• AI-Forward Team: We don’t just allow AI tools; we actively encourage and support them (ChatGPT, Perplexity, Copilot, etc.) in our daily workflows to help you think and work faster.

   

Benefits:

• Opportunity to work with international clients;
• Paid vacations and sick-leaves, additional days-off, relocation bonus;
• Wellness: Medical insurance/ sport compensation/ health check-up+flu vaccination at your choice;
• Education: regular tech-talks, educational courses, paid certifications, English classes;
• Fun: own football team, budget for team-lunches, branded gifts;
• One of the best IT employers in Lviv based on DOU rating.

WHO WE ARE:

Volpis is a company of ambitious professionals providing Web & Mobile App Design and Development services for more than 9 years. Regularly listed in the Top IT Outsourcing Companies and Top Custom Software Development Companies on Clutch.co. Being a full-service company, we provide expertise in all phases of the software development life cycle. We’ve successfully covered more than 100 products all over the world. Together, we’ve created a dynamic, fun, inspiring environment where we can be ourselves and grow each day.

Location — LVIV only!

Required skills:

• 2-3 years of proven experience in business analysis in the software development area;
• Fluent in written and spoken English (strong B2 and higher);
• Experience with both web and mobile development; understanding of platform-specific nuances;
• Strong skills in stakeholder management: expectation setting & relationship building;
• Proven experience in requirements management: 
  - business/product/user/functional/non-functional requirements;
  - elicitation, analysis, documentation, prioritization, traceability;
  - verification, and validation, change management.
• Ability to plan, prioritize, and execute tasks within an Agile environment;
• Ability to break down complex scope into manageable components;
• Deep experience in Confluence and Jira/Trello; good knowledge of Microsoft Excel;
• Excellent visualization capabilities; proficiency in using diagramming/visualization tools (FigJam, Draw.io, etc.).

Would be a plus:

• Experience creating product (e.g., user manuals, guides) and operational documentation (e.g., process descriptions).

Responsibilities:

• Define business/product needs & goals;
• Conduct competitor analysis;
• Elicit business/user/system requirements;
• Document/maintain/prioritize requirements;
• Create WBS and support estimation sessions;
• Create and maintain backlog & releases in Jira;
• Conduct refinements;
• Facilitate collaboration between business and development teams;
• Support quality assurance at every stage of project development;
• Capture, validate and evaluate change requests;
• Validate UX design;
• Conduct UAT;
• Contribute to the development of internal processes.

Your Benefits:

• 15 days paid vacation + 5 public holidays;
• 7 days 100% paid sick leaves;
• Sport and health compensation;
• Flexible working hours;
• Corporate training (internal and external);
• IT Cluster membership;
• Personal Birthday and anniversary gifts;
• Сorporate parties and team-buildings;
• Company legal and accounting support.

Sigma Software provides high-quality services in software development, graphic design, testing, and support. Our solutions deliver value across diverse industries, including automotive, telecommunications, aviation, advertising, gaming, banking, real estate, healthcare, and others.

We are seeking a qualified Senior Business Analyst / Proxy Product Owner with extensive experience in data-driven projects of varying complexity, ideally with a strong background in Data Warehouse (DWH) development and BI reporting to join an internal company project.

In this role, you will play a key part in strengthening our Data Platform, enhancing data quality, and driving strategic initiatives through effective requirement gathering, in-depth problem analysis, and close collaboration with both internal and external stakeholders. This position combines classic business analysis with hands-on work involving data, dashboards, and analytical tools.

Responsibilities:

• Collaborate closely with stakeholders to gather, refine, and prioritize business requirements aligned with strategic objectives
• Work closely with product owners, development teams, QA engineers, and designers to ensure clear understanding and implementation of business requirements
• Analyze existing business processes and systems to identify areas for improvement and propose innovative solutions
• Create detailed documentation including process flows, user stories, and other artifacts to effectively communicate requirements and solution designs
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from underlying real needs
• Develop and maintain BI dashboards and regular analytical reports using Apache Superset, and occasionally Power BI, Tableau
• Create report prototypes and analytical visualizations independently when needed
• Contribute to the automation, standardization, and optimization of reporting processes
• Conduct demo sessions for stakeholders and prepare user documentation to facilitate adoption of delivered solutions

Requirements:

• 3–4 years of professional experience as a Business Analyst working on data-intensive projects involving BI solutions, reporting, and data platform development
• Confident SQL skills and a solid understanding of data modeling principles
• Practical experience with BI tools (Superset, Power BI, preferably Tableau)
• Experience in building and presenting dashboards
• Strong understanding of iterative ways of working, especially Scrum
• Upper-Intermediate level of English

Will be a plus:

• Experience participating in the end-to-end development of a Data Warehouse / SSA layer from scratch
• Experience building BI prototypes or POCs independently before involving developers

Personal profile:

• A proactive mindset and the ability to dive deep into complex business problems
• Proven problem-solving and conflict resolution skills
• Strong results-oriented mindset
• Excellent communication skills, both written and verbal

Dataforest is looking for a Business analyst to join our team. If you're looking for a challenging project and a friendly, supportive team, you've come to the right place to send your resume.

Skills requirements:
- 2+ years of experience in system, functional, or business analysis;
- English: Advanced and higher;
- Practical experience with key business analysis techniques and requirement management tools;
- Understanding of SDLC and agile development processes;
- Knowledge of business process modeling;
- Proficiency in identifying and translating business needs into clearly defined requirements;
- Experience in drafting functional / business / system requirement specifications;
- Experience in working with stakeholders and requirements elicitation;
- Critical thinking and problem-solving skills;

- Ability to decompose complex requirements into manageable tasks;

- Understanding of web development concepts and technologies.
- Excellent interpersonal and communication skills.

Nice to have:
- Experience in using SQL;
- Experience with integration projects.

Responsibilities:
- Communicating with stakeholders to identify their needs and clarify requirements;
- Analyzing, validating, grooming and documenting requirements to the projects;
- Visualizing business processes and preparing data models for the software projects;
- Advising stakeholders on the common practices and possible product solutions;
- Performing competitor and market analysis, assisting in developing product ideas;
- Communicating project vision and coordinating development with engineering teams;
- Participating in presales and estimates.

We offer:

- Opportunity to work with the high-skilled engineering team on challenging projects;

- Interesting projects with new technologies;

- Great networking opportunities with international clients, challenging tasks;

- Building interesting projects from scratch using new technologies;

- Personal and professional development opportunities;

- Competitive salary fixed in USD;

- Paid vacation and sick leaves;

- Flexible work schedule;

- Friendly working environment with minimal hierarchy;

- Team building activities, corporate events.

Your future responsibilities:

• Collecting, analyzing and documenting software requirements
• Collaborate with business owners to clarify their requirements for new or enhanced business processes/products
• Prepare specification documents for approved decisions
• Develop a system level view to ensure consistency in requirements
• Facilitate the alignment of end user requirements with system capabilities
• Explore integration points with external/internal systems and help development teams with integration
• Collaborate with development teams to understand architecture implications for business decisions

Your skills and experience:

• 2 years of relevant professional experience
• Excellent analytical skills, able to design complex data flows and business processes
• Basic knowledge about microservices, UML, BPMN, SQL
• Experience in API specification, web-services and integration scenarios (including data flow & logic of components for integration)
• Strong problem solving skills, attention to details and result-oriented mindset
• Excellent interpersonal communication, negotiation and meeting facilitation skills
• Passionate team player, committed and self-motivated
• English level — Pre-Intermediate (or higher)

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral program with rewards for bringing in new colleagues to Raiffeisen Bank
• Social package: official employment, 28 days of paid leave, additional paternity leave, and financial assistance for parents with newborns
• Comfortable working conditions: possibility of a hybrid work format, offices equipped with shelters and generators, modern equipment. Classification: PUBLIC
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist, or lawyer; discount programs for sports and purchases; family days for children and adults; in-office massages
• Training and development: access to over 130 online training resources; corporate training programs in CX, Data, IT Security, Leadership, Agile, сorporate library.
• Great team: our colleagues form a community where curiosity, talent, and innovation are welcome. We support each other, learn together, and grow. You can find like-minded individuals in over 15 professional communities, reading clubs, or sports clubs
• Career opportunities: we encourage advancement within the bank across functions
• Innovations and technologies: Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Android). Data stores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink
• Support program for defenders: we maintain jobs and pay average wages to mobilized individuals. For veterans, we have a support program and develop the Bank’s veterans community. We work on increasing awareness among leaders and teams about the return of veterans to civilian life. Raiffeisen Bank has been recognized as one of the best employers for veterans by Forbes

Why Raiffeisen Bank?

• Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif’s team because for us YOU matter!
• One of the largest lenders to the economy and agricultural business among private banks
• Recognized as the best employer by EY, Forbes, Randstad, Franklin Covey, and Delo.UA
• The largest humanitarian aid donor among banks (Ukrainian Red Cross, UNITED24, Superhumans, СМІЛИВІ)
• One of the largest IT product teams among the country’s banks. One of the largest taxpayers in Ukraine; 6.6 billion UAH were paid in taxes in 2023.

Opportunities for Everyone:

• Raif is guided by principles that focus on people and their development, with 5,500 employees and more than 2.7 million customers at the center of attention
• We support the principles of diversity, equality and inclusiveness
• We are open to hiring veterans and people with disabilities and are ready to adapt the work environment to your special needs
• We cooperate with students and older people, creating conditions for growth at any career stage

You matter at Raif!

Want to learn more? Follow us on social media:

Facebook, Instagram, LinkedIn

______________________________________________________________________

Твої майбутні обов’язки: 

• Збір, аналіз та документування вимог до програмного забезпечення
• Співпраця з власниками бізнесу для уточнення їхніх вимог до нових або вдосконалених бізнес-процесів/продуктів
• Підготовка специфікаційних документів для затверджених рішень
• Розробка системного підходу для забезпечення узгодженості вимог
• Сприяння узгодженню вимог кінцевих користувачів із можливостями системи
• Дослідження точок інтеграції із зовнішніми/внутрішніми системами та допомога командам розробників з інтеграцією
• Співпраця з командами розробників для розуміння наслідків архітектури для бізнес-рішень

Твій досвід та навички:

• 2 роки відповідного професійного досвіду
• Відмінні аналітичні здібності, здатність проектувати складні потоки даних та бізнес-процеси
• Базові знання про мікросервіси, UML, BPMN, SQL
• Досвід роботи зі специфікацією API, веб-сервісами та сценаріями інтеграції (включаючи потік даних та логіку компонентів для інтеграції)
• Сильні навички вирішення проблем, увага до деталей та орієнтований на результат спосіб мислення
• Відмінні навички міжособистісного спілкування, ведення переговорів та проведення зустрічей
• Пристрасний командний гравець, цілеспрямований та самомотивований
• Рівень англійської мови — Pre-Intermediate (або вище)

Пропонуємо те, що має значення саме для тебе: 

• Конкурентна заробітна плата: ми гарантуємо стабільний дохід та щорічні бонуси за ваш особистий внесок. Крім того, у нас є реферальна програма з винагородами за залучення нових колег до Райффайзен Банку.
• Соціальний пакет: офіційне працевлаштування, 28 днів оплачуваної відпустки, додатковий “декрет” для татусів, та матеріальна допомога для батьків при народженні дітей.
• Комфортні умови праці: можливість гібридного формату роботи, офіси забезпеченні укриттями та генераторами, забезпечення сучасною технікою.
• Wellbeing програма: для всіх співробітників доступні медичне страхування з першого робочого дня; консультації психолога, нутриціолога чи юриста; дисконт програми на спорт та покупки; family days для дітей та дорослих; масаж в офісі.
• Навчання та розвиток: доступ до понад 130 навчальних онлайн-ресурсів; корпоративні навчальні програми з CX, Data, IT Security, Лідерства, Agile, корпоративна бібліотека.
• Крута команда: наші колеги — це спільнота, де вітаються допитливість, талант та інновації. Ми підтримуємо один одного, вчимося разом та зростаємо. Ти можеш знайти однодумців у понад 15-ти професійних ком’юніті, читацькому чи спортивному клубах.
• Кар’єрні можливості: ми заохочуємо просування всередині банку між функціями.
• Інновації та технології. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go(infra,security), Swift (IOS), Kotlin (Andorid). Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink.
• Програма підтримки захисників і захисниць: ми зберігаємо робочі місця та виплачуємо середню заробітну плату мобілізованим. Для ветеранів та ветеранок у нас діє програма підтримки, розвивається ветеранська спільнота Банку. Ми працюємо над підвищенням обізнаності керівників та команд з питань повернення ветеранів до цивільного життя. Райффайзен Банк відзначений як один з найкращих роботодавців для ветеранів (Forbes).

Чому Райффайзен Банк? 

Наша головна цінність — люди і ми даємо їм підтримку і визнання, навчаємо, залучаємо до змін. Приєднуйся до команди Райфу, адже для нас ТИ маєш значення! 

• Один із найбільших кредиторів економіки та аграрного бізнесу серед приватних банків 
• Визнаний найкращим працедавцем за версіями EY, Forbes, Randstad, Franklin Covey, Delo.UA 
• Найбільший донор гуманітарної допомоги серед банків (Червоний Хрест України, UNITED24, Superhumans, СМІЛИВІ) 
• Одна з найбільших ІТ-продуктових команд серед банків країни 
• Один із найбільших платників податків в Україні, за 2023 рік було сплачено 6,6 млрд гривень

Можливості для всіх: 

• Райф керується принципами, що фокусуються на людині та її розвитку, у центрі уваги 5 500 співробітників та понад 2,7 мільйони клієнтів  
• Підтримуємо принципи різноманіття, рівності та інклюзивності
• Ми відкриті до найму ветеранів і людей з інвалідністю та готові адаптувати робоче середовище під ваші особливі потреби
• Співпрацюємо зі студентами та людьми старшого віку, створюючи умови для зростання на будь-якому етапі кар’єри

В Райфі ти маєш значення! 

Бажаєш дізнатися більше? — Підписуйся на нас у соц.мережах: Facebook, Instagram, LinkedIn 

Drive finance ERP solutions for complex, high-load digital products

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re looking for an experienced Business Analyst (ERP Finance) to support and develop finance-related ERP workflows within complex, high-volume transactional environments.

In this role, you will work closely with finance, operations, payments, and product teams, translating business needs into clear functional requirements and supporting the development of effective ERP solutions.

Your key responsibilities will include:

• Gather, document, and validate business requirements from stakeholders across finance, operations, payments, and product teams.
• Be responsible for end-to-end financial workflows for high-load transactional products, including operations and finance analytics and reporting.
• Define functional specifications for the Finance ERP system.
• Collaborate with developers, architects, and system integrators to shape requirements, data models, and diagrams.
• Lead stakeholder sessions to map business processes and identify system needs.
• Document system behavior, workflows, data dictionaries, and training materials for ERP end users.
• Stay informed of regulatory, tax, and operational changes that impact financial systems.
  
   

It’s a match if you have:

• Bachelor’s degree in Finance, Accounting, Information Systems, or a related field.
• 3+ years of experience as a Business Analyst with a focus on ERP or finance systems.
• Experience working with high-volume transactional systems.
• Strong understanding of financial controls, reconciliation processes, and compliance.
• Experience designing or working with ERP systems (custom or commercial).
• Familiarity with Agile/Scrum environments and software product life cycles.
• Upper-Intermediate level of English (written and spoken).
  
   

What we offer:

• Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
• 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
  
   

Send over your CV now — we’d love to get to know you better!

Location: Remote/Warsaw
Seniority: Mid-Senior
 

Role Overview

We’re looking for a Business & Operations Analyst to drive measurable efficiency across processes, systems, and reporting. You’ll uncover operational bottlenecks, automate workflows, and build actionable dashboards that guide leadership decisions. The ideal candidate blends analytical rigor (SQL/Python/Tableau) with operational tooling (CRM, contact center, CLM) and strong stakeholder management.

Key Responsibilities

• Map core business processes and implement improvements to reduce manual effort and cycle times.
• Build and maintain KPI dashboards (e.g., throughput, SLA adherence, backlog health, cost-to-serve) in Tableau/Excel.
• Analyze multi-system data (CRM, finance, call center, CLM) to identify inefficiencies and recommend fixes.
• Lead/coordinate tool rollouts or enhancements (e.g., CLM, CRM, contact center): requirements, UAT, adoption, training.
• Partner with Ops/Finance/COO to support budgeting, forecasting, and monthly management reporting.
• Own data quality routines and cross-system reconciliations; define governance and documentation.
• Establish monitoring and alerting for process health and SLA breaches.

Must-Have Qualifications

• 3–5+ years in Business Operations / Operations Analytics / Finance Operations.
• Solid SQL and Excel; working Python for data manipulation/automation.
• BI development experience (Tableau strongly preferred).
• Hands-on with CRM and/or operational platforms (e.g., Zoho CRM/Books, Salesforce, RingCentral, CLM tools).
• Demonstrated process improvement/automation outcomes with quantified impact.
• Strong stakeholder communication and ability to influence across functions.

Nice-to-Have

• Experience with ContractPodAI (or other CLM), SAP (Ariba), Jira/Confluence.
• BPMN/UML familiarity (e.g., Enterprise Architect).
• Exposure to program or budget ownership.
• Knowledge of RevOps or customer operations metrics.

Success Metrics (example KPIs)

• 20–40% reduction in manual effort within key workflows.
• 15–30% cycle-time reduction for target processes.
• Dashboard adoption by leadership with defined usage cadence.
• Improved data accuracy (e.g., <2% discrepancy across systems).
• On-time/on-budget delivery of tool rollouts.

Tech Stack

SQL, Python, Tableau, Excel; Zoho (CRM/Books), Salesforce, RingCentral; CLM (e.g., ContractPodAI); Jira/Confluence; SAP Ariba.