Jobs at Djinni

About the Role

As a Senior Business Systems Analyst, you will play a key role in defining requirements and shaping the AI-driven future of Pearl’s Analytics and Experimentation platforms. You will work closely with Analytics, Machine Learning, and cross-functional Engineering teams to ensure our data and experimentation platforms are high-quality, AI-enabled, and lean.

This role is critical for driving the adoption of AI tooling, improving experiment workflows, supporting data platform enhancements, and ensuring data quality and regulatory compliance across systems.

 

What You’ll Do

AI Analytics Tooling (30%)

• Evaluate and pilot AI tools (e.g., ADI Bot, Databricks Agents) and design future enhancements.
• Define adoption metrics and collect user feedback.
• Create enablement materials and promote AI-driven workflow improvements.

Experimentation Platform Support & Optimization (25%)

• Support A/B testing frameworks and validate experiment configurations.
• Partner with Analytics, Engineering, and Machine Learning to improve experimentation workflows.
• Recommend tooling enhancements and streamline experiment lifecycle processes.

Data Platform Analysis & Metadata Governance (25%)

• Evaluate and design enhancements for current data platform offerings (Google Analytics, Internal Data, PostHog).
• Promote adoption of OpenMetadata and improve metadata coverage.
• Design and track AI readiness through documentation scores, dataset lineage, and other readiness metrics.
• Work with platform teams to enforce data standards and governance.

Data Quality Support (10%)

• Review data quality audits and communicate results across teams.
• Maintain data health scorecards and identify recurring issues.
• Collaborate with engineering teams to prioritize and resolve data quality issues.

Regulatory Compliance & Requirements Management (10%)

• Translate regulatory obligations (GDPR, CCPA, etc.) into system requirements.
• Work with Legal, Security, and Data Engineering on compliance controls.
• Document workflows, maintain audit artifacts, and support periodic reviews.
  
   

What We’re Looking For

• 5+ years of experience in Business Systems Analysis and/or database analysis, including end-to-end business requirements identification and gathering.
• Ability to query, analyze, and troubleshoot datasets using SQL.
• Experience with agile software development.
• Hands-on use of AI tools within analytics or data engineering workflows.
• Basic experience with a modern software development language (Python, C#, Java, TypeScript/JavaScript).
• Strong knowledge of Experimentation methodology/platforms
• Understanding of documentation standards, lineage, data quality audits, and governance processes.
• Сonceptual thinking, analytical, and problem-solving skills.
• Strong communication skills with proven experience collaborating cross-functionally with engineers, product managers, and analytics teams.
• Desire and ability to lead, advocate for features, and make data-driven recommendations.
• Ability to thrive in a fast-paced environment and meet aggressive deadlines while managing multiple projects.
• English proficiency (at least strong upper-intermediate level).

A rapidly expanding international iGaming company that is actively growing its presence in the Canadian market. 

In Toronto, we’re setting up a new hub to drive our North American growth — and we’re looking for a Senior Node.js Developer to join our engineering team.

✅ Requirements

• Strong knowledge of JavaScript and ECMAScript 6+ standards.
• 5+ years of commercial experience with Node.js and Nest.js.
• 5+ years of web development experience.
• Experience working with high-load SQL and/or NoSQL databases.
• Hands-on experience implementing REST, GraphQL, and WebSockets.
• Good understanding of TDD principles and writing automated tests.
• Solid knowledge of microservice architecture.
• Proficiency with Git version control.
• Experience with RabbitMQ and Redis.
• Strong experience with databases such as MongoDB and MySQL.

✅ Nice to Have

• 2+ years of experience working with CI/CD pipelines, microservices architecture, and containers.
• Experience with Kubernetes.
• Familiarity with NATS.
• Experience with TypeScript.

✅ Responsibilities

• Develop and enhance in-house iGaming platform.
• Integrate with third-party APIs and ensure smooth data exchange.
• Participate actively in developing new features from scratch.
• Contribute to building scalable, resilient, and high-performance back-end services.
• Collaborate closely with cross-functional teams to deliver end-to-end solutions.

🚀 Why Join to our team in Toronto?

• Be part of an international company entering the Canadian market.
• Work onsite in our Toronto office, contributing to large-scale, global projects.
• Build innovative products in a fast-paced, high-growth industry.
• Competitive compensation and professional growth opportunities.

A rapidly expanding international iGaming company that is actively growing its presence in the Canadian market.

 In Toronto, we’re building a world-class team to drive our North American presence — and we’re looking for a Senior Front-End Developer (Angular 18+) to join us.

This is an exciting opportunity to work on complex, large-scale projects, shaping innovative products in a fast-paced, high-growth industry.

✅ Requirements

• Minimum 5 years of commercial web development experience.
• At least 3 years of hands-on experience with Angular (we’re using Angular 18).
• Strong proficiency in TypeScript.
• Experience with testing frameworks (e.g., Jest).
• Solid understanding of REST API consumption.
• Knowledge of SOLID/GRASP principles, client-side architecture, and design patterns.
• Awareness of cross-browser compatibility and performance optimization.
• Strong problem-solving skills and the ability to work independently.
• Practical experience with Git, npm, Webpack, Babel, Linters.

✅ Nice to Have

• Experience with the Nx framework.
• Familiarity with TypeScript AST and writing code modifiers.
• Experience with GitLab CI.
• Knowledge of Docker, NGINX, Node.js.
• A strong product mindset and good understanding of web UX best practices.

✅ Responsibilities

• Develop and enhance a complex iGaming platform using Angular 18 and TypeScript.
• Write high-quality, scalable, testable, and performant code.
• Participate in testing, validation, and documentation of front-end systems.
• Take ownership of assigned projects: assign tasks, coordinate team efforts, and monitor progress.
• Provide technical guidance and help resolve programming challenges.
• Conduct code reviews and provide constructive feedback to ensure best practices and code quality.
• 🚀 Why Join to our team in Toronto?
• Be part of an international company that’s rapidly growing in Canada.
• Work onsite in our new Toronto office, alongside top talent in the industry.
• Opportunities for career growth and leadership responsibilities.
• Competitive compensation package and dynamic, fast-paced work environment.

We are looking for an experienced Lead Full stack Engineer (Node.js & React) to join our development team in Lisbon. This role is 80% Backend (Node.js) and 20% Frontend (React), where you’ll help build and scale a next-generation payments integration platform that connects businesses with multiple financial service providers through secure, high-performance APIs.

🎯 Your Mission

Design and implement robust solutions that power our payments platform, ensuring scalability, security, and reliability. You will contribute to building seamless integrations with banks and payment providers while actively participating in the evolution of a cutting-edge fintech product.

✅ Responsibilities:

✔️ Being transparent with the team about challenges, failures, and successes.

✔️ Hiring and training technical personnel.

✔️ Determining project requirements and developing work schedules for the team.

✔️ Delegating tasks and achieving daily, weekly, and monthly goals.

✔️ Liaising with team members and management to ensure projects are completed to standard.

✔️ Motivating staff and creating a space where they can ask questions and voice their concerns.

✔️ Delegating work and assignments to team members.

✔️ Collaborating with their team to identify and fix technical problems.

✔️ Lead the development of our in-house fintech platform with a focus on performance, scalability, and security.

✔️ Build and manage complex payment API integrations with banks, PSPs, and third-party services.

✔️ Contribute to backend development, ensuring consistency and stability across the product.

✔️ Actively participate in developing new features from concept to production.

✔️ Collaborate with product managers, designers, and stakeholders in agile workflows to ensure technical feasibility and business alignment.

✔️ Support the evolution of the architecture towards modern patterns (microservices, messaging systems, and scalable infrastructure).

✅ Requirements:

✔️ At least 8+ years of professional experience in the IT field.

✔️ 3+ years of experience in leadership positions.

✔️ 3+ years of commercial experience with Node.js.

✔️ 5+ years of commercial experience in web development.

✔️ Knowledge of JavaScript and the ECMAScript 6 standards.

✔️ Commercial experience in implementing REST and WebSockets.

✔️ Experience with Git version control system.

✔️ Experience with commercial databases, MySQL.

✔️ Experience with RabbitMQ.

✔️ Experience with Redis.

✔️ B2 level of English.

✔️ Excellent technical, diagnostic, and troubleshooting skills.

✔️ Strong leadership and organizational abilities.

 

We're looking for a Senior Full Stack Developer with experience in Node.js and React to join our development team in Lisbon!

✅ Requirements:

✔️ 5+ years of commercial experience in web development;
✔️ 3+ years of commercial experience with Node.js;
✔️ 3+ years of commercial experience as an FE (React) engineer;
✔️ Experience with NextJS, NestJS, Apollo, Material;
✔️ Experience with TypeScript;
✔️ Commercial experience with high-loaded SQL or NoSQL databases;
✔️ Experience with REST, GraphQL, WebSockets;
✔️ Understanding of TDD principles and writing tests;
✔️ Understanding of microservice architecture principles;
✔️ Experience with Git version control system;
✔️ Experience with RabbitMQ;
✔️ Experience with Redis;
✔️ Experience with MongoDB, MySQL databases;
✔️ At least an upper-intermediate level of English.

✅ Will be a plus

✔️2+ years of hands-on experience developing CI/CD/Micro Services architecture/Containers;
✔️Experience with Kubernetes and Docker;
✔️Experience with Queue brokers(RabbitMQ, Apache, etc.)

✅ Duties and opportunities

✔️In-house platform development;
✔️3rd party API integrations;
✔️Actively participate in developing new features from scratch;
✔️Work with own fintech solution;
✔️Bi-weekly sprints, SCRUM, grooming, planning.

✅ We offer excellent benefits, including but not limited to:
✔️Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc)
🧑🏻‍💻Learning and development opportunities and interesting challenging tasks;
📝Official employment in accordance with the laws of the EU
🏋️‍♂️ Company fitness corner in the office for employees;
📚 Opportunity to develop language skills and partial compensation for the cost of language classes;
🎁 Birthday celebration present;
🏝 Time for proper rest and 24 working days of Annual Vacation;
🍲 Breakfasts and lunches in the office (partially paid by the company).

About The Role

In this role, you will drive tangible business impact by delivering high-quality insights and recommendations, leveraging your ability to combine strategic thinking and problem-solving with detailed analysis. You will collaborate closely with Product Managers and cross-functional teams, uncovering business insights, devising optimization strategies, and validating them through experiments.
 

What You’ll Do

• Collaborate with Product and Analytics leadership to structure and perform deep-dive analyses, delivering actionable insights into key business areas
• Analyze large datasets (internal and external) to identify growth and optimization opportunities, translating findings into business recommendations and effectively communicating them to stakeholders, including senior leadership.
• Perform Descriptive and Prescriptive Analytics using ML models, A/B and MAB experimentation, while building reports to understand business trends
• Track and implement business metrics to drive continuous improvement and support data-driven decision-making
• Act as a lead analyst, gaining deep insights into the JustAnswer audience to inform strategic decisions.
   

What We’re Looking For

• 5+ years of experience (preferably within e-commerce or customer experience products).
• Strong proficiency in Excel for analysis and business modeling
• Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
• Experience with Google Analytics, BigQuery, PowerBI, Python/R, and ML is desirable.
• Expertise in Descriptive and Inferential Statistical Analysis, A/B testing, or Hypothesis Testing, with proven ability to analyze results.
• Excellent communication skills, with confidence in interacting across all levels of management and diverse business functions.
• English proficiency (at least strong upper-intermediate level).

About The Role

As a Senior/Lead Software Engineer in our Machine Learning department, you will take ownership of high-impact initiatives that drive product quality, monetization, and user experience. You’ll apply your expertise in Python, data analysis, and modern AI tools to build, deploy, and optimize ML solutions end-to-end. This is a hands-on technical role that blends data science and engineering to deliver measurable business outcomes. You’ll collaborate closely with cross-functional stakeholders and contribute to evolving areas such as LLMs, Generative AI, and ML infrastructure. The role offers exposure to complex data challenges and the opportunity to shape Pearl’s AI-driven capabilities.

What You’ll Do

• Build, train, and deploy ML models that improve product performance and monetization.
• Collaborate with data, product, and engineering teams across multiple internal initiatives.
• Design and implement data pipelines for extraction, transformation, and analysis.
• Apply statistical and machine learning techniques to real-world business problems.
• Work on projects involving LLMs and Generative AI technologies.
• Analyze large datasets to identify trends, insights, and optimization opportunities.
• Integrate ML models into production systems and monitor their performance.
• Communicate findings and recommendations clearly to technical and non-technical stakeholders.
• Experiment with emerging AI tools and methodologies to enhance existing workflows.
• Ensure data quality, reliability, and scalability in all deliverables.

What We’re Looking For

• 3+ years of hands-on experience in ML Engineering or Data Science.
• 5-6+ years total experience in software or data engineering.
• Strong programming skills in Python.
• Proficiency in SQL for data querying and analysis.
• Solid understanding of data processing, analysis, and visualization.
• Experience with LLMs / Generative AI tools (e.g., OpenAI, Copilot, Cursor).
• Ability to build and deploy ML models end-to-end.
• Strong analytical and problem-solving mindset.
• Experience with .NET for integration work
• Upper-intermediate English proficiency (B2 or higher).
• Familiarity with Databricks or similar data platforms (nice-to-have).
• Exposure to AWS or other cloud-based ML environments (nice-to-have).

Why Join Us?

• High-Impact Data — Work with vast datasets generated by over a million daily visits, uncovering valuable insights.
• Collaborative Analytics Team — Join a team of 30+ skilled analysts who actively share knowledge and support each other.
• Cutting-Edge Tools & Techniques — Get hands-on experience with ML, Bayesian methods, and LLMs to solve real business challenges.
• Data-Driven Culture — Thrive in an environment where data informs every decision and drives continuous improvement.

About the Role

As a Business Systems Analyst (BSA) for CRM, you will play a pivotal role in shaping how we communicate with customers at scale. You’ll act as the primary business owner for Touchpoint, our in-house marketing automation platform, translating business communication and engagement needs into scalable, data-driven CRM capabilities.

This role sits at the intersection of Marketing, Product, Engineering, Analytics, and Branding. You’ll partner closely with stakeholders to define CRM strategy, prioritize initiatives, and deliver high-impact messaging experiences across email and SMS. You will balance day-to-day operational needs with longer-term platform evolution — including AI-driven personalization, experimentation, and cost efficiency.


 

What You’ll Do

CRM Platform Ownership & Requirements Management (20%)

• Act as the primary business owner for Touchpoint, our in-house marketing automation platform.
• Partner with stakeholders across Product, Marketing, Branding, Finance, and Engineering to gather, refine, and document detailed functional and non-functional requirements.
• Ensure CRM capabilities evolve to support AI-driven segmentation, personalization, and retention use cases.
• Balance operational needs with longer-term platform scalability and growth initiatives.

Support for Emerging Businesses & New Use Cases (20%)

• Support CRM communication requirements for emerging businesses (e.g., Fount), including onboarding flows, lifecycle messaging, and experimentation.
• Help define repeatable CRM patterns that can be reused as new businesses launch.

CRM Experimentation, Optimization & Cost Efficiency (30%)

• Partner with CRM and Branding teams to define, execute, and analyze A/B tests aimed at improving engagement, retention, and customer satisfaction.
• Continuously optimize email and SMS workflows to reduce messaging costs while maintaining or improving business performance (e.g. retention).
• Use data and experimentation results to inform prioritization and roadmap decisions.

Vendor & Third-Party Coordination (5%)

• Act as the liaison with third-party messaging providers (e.g., Twilio).
• Coordinate feature requests, issue resolution, and roadmap dependencies with external partners.
• Support vendor performance reviews and cost optimization initiatives.

Planning, Prioritization & Delivery Management (25%)

• Collaborate with stakeholders to define, negotiate, and prioritize quarterly OKRs for the CRM development team.
• Translate business priorities into clear, actionable backlog items.
• Identify and resolve implementation blockers.
• Run cross-functional status meetings and communicate progress, risks, and outcomes to stakeholders.

What We’re Looking For

• 3+ years of experience in Business Systems Analysis and/or Business Analysis and/or Product Manager including end-to-end business requirements identification and gathering.
• Hands-on experience with CRM or marketing automation platforms and designing/supporting email and SMS workflows.
• Familiarity with lifecycle messaging, segmentation, and experimentation concepts.
• Strong communication skills and ability to translate between business users and technical teams.
• Proven ability to prioritize, make trade-offs, and drive decisions across multiple stakeholders.
• Experience in cross-functional coordination with Product, Engineering, UX, QA, Marketing, and external partners.
• Ability to work with AI-enabled CRM features, translating business needs into clear requirements.
• Data analysis skills, including SQL querying, Excel, and BI tools (e.g., Power BI), are a plus.
• English proficiency (at least strong upper-intermediate level).

Job Description:
We are seeking a detail-oriented and methodical Manual QA Tester to join our team. In this role, you will be responsible for validating the functionality, reliability, and usability of our web applications through rigorous manual testing. You will work closely with developers and product managers to ensure that our releases meet high-quality standards.

Responsibilities:

• Create, execute, and maintain comprehensive test cases and test plans based on product requirements and specifications
• Identify, document, and track bugs using issue Jira
• Perform functional, regression, integration, and UI testing
• Collaborate with developers to clarify requirements and resolve defects
• Provide clear and detailed feedback regarding test coverage, defects, and product quality

Requirements:

• 1–3 years of experience in manual QA testing for web-based applications
• Strong understanding of QA methodologies, tools, and processes
• Excellent analytical and problem-solving skills
• Strong verbal and written communication skills
• Superior ability to communicate in English- both testing results as well as in messaging

Position Type: Full-time/Remote

Working hours: 10 am to 7 pm (flexible)

Main requirements

• Excellent analytical skills
• Work experience in data analysis will be a big advantage
• English: upper/Intermediate - reading, writing and speaking - is a must
• Successful projects coordination

Skills

• Advanced Excel user (pivot tables)
• SQL, Looker, Google analytical tools knowledge is a plus
• Sharp mind & strong logical thinking
• Responsibility, honesty
• Ability to do carefully monotonous and repeated tasks
• Open-minded and positive attitude
• Ability to create the work process
• Experience in team management — as a plus
• Ability to work not only according to instructions, but to create them for yourself

Duties & Responsibilities

• Performing various data analysis, research
• Preparation of different internal reports
• Supervising the correctness of data
• Developing and supporting reports and dashboards in Looker
• Developing new and optimizing existing SQL queries of reports
• Transforming, normalizing, separating raw data in sets
• Other similar tasks as directed by the Supervisor

Notes:

• Training sessions will be provided

What we offer:

• Friendly team and professional growth in a product company
• Financial stability
• Remote work
• Paid vacation and sick leaves

• Medical program

   

Please, apply with CV in English

Salary - Equivalent to $500–$600 gross, depending on skills

Position: UI/UX Designer (Web Projects)

We are looking for a talented and experienced UI/UX Designer with 4+ years of hands-on design experience and excellent English communication skills to join our team. The ideal candidate will work directly with international clients on website projects and must be confident in managing client expectations and presenting design solutions.
 

Responsibilities:
 

• Collaborate with clients and internal teams to understand project requirements and translate them into effective user experiences
• Design user-friendly, visually appealing interfaces for websites (Shopify, Webflow, WordPress)
• Conduct research, wireframing, prototyping, and final UI delivery
• Present and explain design concepts to clients in a clear and engaging manner
• Ensure a consistent design approach across various platforms and devices
• Collaborate closely with developers to ensure design accuracy during implementation

Requirements:
 

• 4+ years of proven experience in UI/UX design
• Strong portfolio showcasing website design projects (especially client-facing ones)
• Fluent English (B2+), with the ability to communicate directly with clients
• Proficiency with tools like Figma
• Experience designing for Shopify, Webflow, and WordPress platforms
• Strong understanding of user-centered design principles and responsive design

Nice to have:
 

• Experience with e-commerce or SaaS platforms
• Basic understanding of HTML/CSS
• Motion/interaction design skills
• Experience with After Effects

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

Requirements:
 

• At least 1.5 years of experience with PHP (OOP)
• At least 1.5 years of experience with the Laravel framework
• Experience with JavaScript (including JSON, AJAX)
• Experience working with the LAMP stack
• Experience with MySQL/PhpMyAdmin and Git
• Willingness to learn and grow with a strong team of software developers

Responsibilities:
 

• Responsibilities for Laravel developer for PM tools:
• Build and maintain robust Laravel-based web applications and services tailored for Project Management tools like Jira, Active Collab, Trello, and others.
• Develop modular, reusable, and scalable code using Laravel best practices.
• Integrate and communicate with various platform APIs for data synchronization and feature automation.
• Develop, and maintain microservices to ensure scalability and separation of concerns across different services
• Implement and manage background jobs using Laravel Queues, Laravel Horizon, RabbitMQ, and Redis.
• Monitor job health, retry logic, and ensure job performance and reliability.
• Implement caching strategies using Redis and Laravel’s caching system to improve performance and reduce load.
• Optimize backend logic, database queries, and API response times.
• Collaborating in a SCRUM team with back-end and front-end developers, QA engineers, designers, and support staff

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

We are looking for an Autonomous systems engineer with a background in physics, control theory and mathematical modelling. The ideal candidate will have a strong math background, experience with autonomous systems, modelling and control design.

We consider engineers at Middle and Senior levels - tasks and responsibilities will be adjusted accordingly. 
Required Qualifications:
• 3+ years in R&D software development 
• Mathematical modelling, system identification and control 
• Matlab/Simulink 
• Signal processing 
• Experience with C++ , Python 
• Ability to quickly navigate through recent research and trends in control theory and autonomous systems. 
Nice to Have: 
• Aerodynamics fundamentals 
• Machine Learning 
• Simulation tools (Gazebo, AirSim) 
• SITL, HITL testing 
• PX4, Betaflight, ArduPilot

Cowchain blockchain development company is actively looking for QA  Manual to join our development team.

About us:
Cowchain have successfully completed 150+ projects mainly on EVM-based blockchains such as Ethereum, Polygon, Arbitrum, Base including Coinmarketcap leaders with 180M+ total capitalization and 20M+ daily trading volume in Move2Earn, Play2Earn and DeFi industries.

Key Responsibilities

• Testing new features
• Maintaining bug log
• Work with the development team
• Work within the Scrumban environment
• Have fun

Required Skills:

• 1 year of manual testing
• Experience in JIRA
• Good understanding web3 domain, user experience!

Nice to Have

• Experience in FinTech / Crypto / Blockchain 

What We Offer

• Work on a real production crypto-fintech system
• Flexible working schedule, remote work
• Modern tech stack and non-trivial engineering challenges
• Ability to dive into fast-growing blockchain/crypto industry
• Paid vacations, sick leaves
• Strong engineering culture
• 100% friendly/family team

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are looking for a Coaches Success Coordinator to support users via live chat and deliver a great customer experience.

Your future responsibilities include:

• Handle customer inquiries via live chat (Intercom) in a timely and professional manner.
• Ensure a positive customer experience by effectively resolving issues and supporting users throughout their journey.
• Work with freemium users and guide them toward paid plans by explaining the value of access to a real professional coach.
• Provide supportive, empathetic guidance and suggest basic self-help approaches aligned with the product’s purpose.
• Document conversations and updates accurately in the CRM system.
• Collaborate with the team to maintain high service quality and customer satisfaction.
• This is a 3-month contract role with the possibility of extension based on performance and business needs.

Needed experience & skills:

• At least 6 months of experience in customer support or a related field.
• English level B2+.
• Clear communication skills, empathy, and a customer-focused mindset.
• Ability to solve problems, think critically, and pay attention to details.
• Comfortable working with CRM systems (Intercom is a plus).
• Proactive, adaptable, and open to feedback.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!