Jobs at Djinni

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

We are located in Lviv and currently work in an office format. For candidates from other cities, we offer relocation (an apartment located near the office, this option is free).

What we expect from the candidate:

- Experience in building responsive user interfaces and designs using HTML/CSS.
- Solid knowledge of JavaScript and React/Next.js.
- Understanding of the latest trends and best practices in front-end development.
- Ability to use dev tools, debugger and package managers (npm, yarn).
- Basic understanding of REST principles.
- Experience with Git.
- Knowledge of how to effectively use GitHub during teamwork.

what we offer:

- free study in our Corporate English Academy

- growth and development opportunities for young developers even if you have no commercial experience

- regular salary review (after the completion of each contract)

- provision of Apple equipment

- comfortable office with all amenities not far from the center (uninterrupted internet, generator, tea and coffee, pastries).

- timely payment of salaries.

- corporate events, teambuildings, etc.

- working on projects side by side with Senior developers, which will give you the opportunity to learn and develop.

We are looking for an Audio Machine Learning / Edge AI Engineer to design and deploy real-time acoustic detection systems operating in complex and noisy environments.

This role focuses on sound-based situational awareness and requires end-to-end ownership - from audio signal processing and ML model development to optimization and deployment on edge devices operating under constrained conditions.

You will work at the intersection of audio signal processing, machine learning, and embedded systems, building robust solutions capable of reliable performance in real-world field environments.

Requirements

• 4+ years in ML / Audio / DSP / Edge AI
• Strong knowledge of audio signal processing (spectrograms, noise reduction, feature extraction)
• Experience working with noisy environments (wind, city, nature)
• Hands-on experience with ML for audio (CNNs, YAMnet, ONNX)
• Proficiency in training on imbalanced datasets and applying augmentation techniques
• Ability to build low-latency streaming pipelines for real-time audio processing
• Experience deploying models on edge devices (Raspberry Pi, Jetson Nano)
• Optimization skills using ONNX, TensorRT, OpenVINO
• Production-level Python engineering experience (clean architecture, multiprocessing, modular pipelines)
• Proven track record of production deployment in real-world scenarios
• Professional proficiency in English

Will be a plus

• Acoustic domain knowledge (drone frequency ranges, Doppler effect, microphone arrays)
• Sensor fusion experience (audio + video, audio + RF detection)
• Hardware integration skills (GPIO, signal triggering)

Personal Profile

• High level of ownership and problem-solving mindset
• Ability to work across R&D, engineering, and hardware constraints
• Comfortable with real-world, non-ideal data
• Strong collaboration skills in cross-functional teams

Responsibilities

• Design and develop audio-based detection and classification systems for challenging real-world environments
• Implement robust signal processing pipelines tailored for noisy outdoor conditions
• Build and optimize machine learning models for sound event detection
• Develop low-latency, high-reliability streaming pipelines
• Handle imbalanced and imperfect datasets using augmentation and synthetic data techniques
• Deploy and optimize models on edge hardware platforms (Jetson, Raspberry Pi, etc.)
• Optimize inference performance using ONNX, TensorRT, and OpenVINO
• Develop production-grade Python systems with modular architecture and multiprocessing capabilities
• Ensure system robustness under variable acoustic conditions and hardware constraints
• Collaborate with ML, hardware, and systems engineering teams to deliver integrated solutions

______________________________________________________________________

Ми шукаємо Audio Machine Learning / Edge AI Engineer, який буде проєктувати та впроваджувати системи акустичного виявлення в режимі реального часу, здатні працювати в складних та шумних середовищах.

Ця роль зосереджена на системах ситуаційної обізнаності, що базуються на звуках, і вимагає повного циклу роботи — від обробки аудіосигналів та розробки ML моделей до оптимізації та розгортання на edge-пристроях, які працюють в обмежених умовах.

Ти працюватимеш на перетині обробки аудіосигналів, машинного навчання та вбудованих систем, створюючи надійні рішення, здатні стабільно працювати в реальних польових умовах.

Вимоги

• 4+ років досвіду в ML / Audio / DSP / Edge AI
• Глибокі знання обробки аудіосигналів (спектрограми, шумозниження, виділення ознак)
• Досвід роботи в шумних середовищах (вітер, місто, природа)
• Практичний досвід роботи з ML для аудіо (CNNs, YAMnet, ONNX)
• Вміння навчати моделі на незбалансованих датасетах та застосовувати техніки аугментації
• Здатність будувати низьколатентні стрімінгові пайплайни для обробки аудіо в реальному часі
• Досвід розгортання моделей на edge-пристроях (Raspberry Pi, Jetson Nano)
• Навички оптимізації з використанням ONNX, TensorRT, OpenVINO
• Досвід інженерії Python на рівні продакшн (чиста архітектура, multiprocessing, модульні пайплайни)
• Підтверджений досвід продакшн-розгортання в реальних сценаріях
• Професійний рівень англійської

Буде плюсом

• Знання акустичної доменної специфіки (частотні діапазони дронів, ефект Доплера, масиви мікрофонів)
• Досвід сенсорного злиття (audio + video, audio + RF detection)
• Навички інтеграції апаратного забезпечення (GPIO, запуск сигналів)

Персональний профіль

• Високий рівень відповідальності та орієнтації на вирішення проблем
• Здатність працювати на стику R&D, інженерії та апаратних обмежень
• Комфортна робота з реальними, неідеальними даними
• Сильні навички співпраці в крос-функціональних командах

Обов’язки

• Проєктувати та розробляти системи виявлення та класифікації звуків для складних реальних середовищ
• Реалізовувати надійні пайплайни обробки сигналів, адаптовані до шумних зовнішніх умов
• Створювати та оптимізувати ML моделі для виявлення звукових подій
• Розробляти низьколатентні стрімінгові пайплайни з високою надійністю
• Працювати з незбалансованими та неповними датасетами, використовуючи аугментацію та синтетичні дані
• Розгортати та оптимізувати моделі на edge-пристроях (Jetson, Raspberry Pi тощо)
• Оптимізувати продуктивність інференсу з використанням ONNX, TensorRT, OpenVINO
• Розробляти Python системи рівня продакшн з модульною архітектурою та multiprocessing
• Забезпечувати стабільну роботу системи в умовах змінної акустики та апаратних обмежень
• Співпрацювати з командами ML, апаратної та системної інженерії для створення інтегрованих рішень

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

What we expect from the candidate:

• Experience in development using the Python programming language is required.
• Knowledge of frameworks such as Django and DRF is necessary.
• Understanding of the fundamental principles of object-oriented programming is essential.
• Proficiency in working with databases such as MySQL and PostgreSQL is important.
• Experience with version control systems like Git is mandatory.
• The candidate must demonstrate seriousness and the ability to collaborate effectively both in a team and independently.

What we offer:

• free study in our Corporate English Academy
• growth and development opportunities for young developers even if you have no commercial experience
• regular salary review (after the completion of each contract)
• provision of Apple equipment
• comfortable office with all amenities not far from the center (uninterrupted internet, generator, tea and coffee, pastries).
• timely payment of salaries.
• corporate events, teambuildings, etc.

• working on projects side by side with Senior developers, which will give you the opportunity to learn and develop.

   

  Feel free to contact us now; this could be the beginning of our collaboration! We will respond promptly upon receiving your resume.

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

We are located in Lviv and currently work in an office format. For candidates from other cities, we offer relocation (an apartment located near the office, this option is free).

What we expect from the candidate:

•Solid understanding and ability to the practical application of HTML/CSS, JavaScript and TypeScript. 

•Proofed experience in Node.js with Express.js and Nest.js frameworks.

 •Knowledge of MySQL, PostgreSQL, MongoDB and Redis.

•Deep knowledge and understanding of networking - REST API standards, HTTP/HTTPS methods. 

•Solid understanding of React/Next.js. 

•Experience with Git. 

what we offer:

- free study in our Corporate English Academy

- growth and development opportunities for young developers even if you have no commercial experience

- regular salary review (after the completion of each contract)

- provision of Apple equipment

- comfortable office with all amenities not far from the center (uninterrupted internet, generator, tea and coffee, pastries).

- timely payment of salaries.

- corporate events, teambuildings, etc.

- working on projects side by side with Senior developers, which will give you the opportunity to learn and develop.

We are looking for a Scala Engineer to join a growing engineering team working on modern backend systems and scalable applications.
 

Location

• Candidates must be based in Spain or Portugal
   

Requirements

• Strong commercial experience with Scala
• Experience building and maintaining backend services and APIs
• Solid understanding of software design principles and distributed systems
• Experience working with databases and data-intensive applications
• Familiarity with cloud environments and modern development practices
• Experience with version control systems (Git)
• Good communication skills and ability to work in a collaborative environment
• English level: Intermediate+ or higher
   

Nice to Have

• Experience with microservices architecture
• Knowledge of Akka, Play Framework, Cats, ZIO, or similar Scala ecosystem tools
• Experience with AWS, GCP, or Azure
• CI/CD experience
   

Responsibilities

• Design, develop, and maintain scalable backend services
• Participate in architecture and technical discussions
• Write clean, maintainable, and well-tested code
• Collaborate closely with product and engineering teams
• Contribute to performance optimization and system reliability
   

📍 Location restriction: Spain or Portugal only.

Our Team

Depositphotos is a global creative platform with 300M+ licensed images, videos, vectors, illustrations, and music files. Powered by talented professionals worldwide and cutting-edge technology, we crafted an ideal space where business meets creativity. We provide AI tools and enterprise solutions to help creators and businesses bring ideas to life. 

As part of the Marketing Team, the Senior Channel Marketing Specialist will own and execute lifecycle marketing strategies that drive growth and customer engagement across email, push notifications, and on-site channels.

What You Will Do

• Platform & Campaign Management:
  • Utilize Iterable, Braze, or similar tools to build, launch, and optimize lifecycle campaigns and customer journeys across email, push, and on-site channels, owning end-to-end execution.
• Data & Optimization:
  • Leverage customer data and behavioral insights for segmentation, personalization, and campaign strategy
  • Run A/B tests to improve engagement, conversion, retention, and LTV.
• Performance Analysis:
  • Monitor and analyze campaign performance, generating insights and recommendations to continuously improve channel effectiveness and business metrics.
• Collaboration: 
  • Strong communication and cross-functional team collaboration with product, analytics, sales, copywriting, and design teams.

Your Qualifications

• Experience in CRM, lifecycle management, or channel marketing, with proven ownership of multi-channel campaigns and measurable impact
• Strong analytical mindset with the ability to interpret data and make data-driven decisions
• Experience with marketing automation platforms (Iterable, Braze, etc.) and CRM systems
• Experience with continuous A/B testing 
• Solid understanding of segmentation, personalization, and lifecycle marketing principles
• Strong communication and organizational skills

Nice to Have

• Experience in mobile app marketing

Godlike.Host is an international game hosting company.

We build infrastructure for thousands of gaming servers worldwide — providing stability, speed, and reliable service for gamers and studios.

We are currently looking for a talented Content Writer to join our team.

If you enjoy creating engaging content, can explain complex topics in a simple way, and want to work in a dynamic environment — we’d love to hear from you.

What you’ll do:

• Write articles, guides, and SEO content for the website.
• Create content for social media and other content platforms.
• Turn complex hosting topics into clear and user-friendly content.
• Collaborate with the marketing and product teams.
• Generate content ideas within the gaming and Minecraft hosting niches.

What we’re looking for:

• Previous experience as a Content Writer / Copywriter is a plus.
• Strong writing and structuring skills.
• Basic understanding of SEO principles will be an advantage.
• Interest in gaming, tech, or hosting-related topics.
• Self-management, responsibility, and willingness to grow.
• Good English skills for writing articles.

What we offer:

• Opportunity to work on a fast-growing gaming/hosting product.
• Ability to influence content strategy and bring your own ideas to life.
• Flexible working format.
• Friendly and ambitious team environment.

Responsibilities

• Customer acquisition.
• Participation in the process of systemic lead generation and sales activities of the company;
• Support and processing on new and existing sales channels and sales sources;
• Participation in the process of pre-sales and sales activities;
• Lead validation, requirements gathering
• Clarification of the client’s requirements (problems) and conducting sales activities (closing deals);
• Conclusion of transactions and support of the process of entering the project/client;
• Creation of commercial offers;
• Account management out upselling and cross-selling events for new and existing company clients.
• Work on a clear track of Sales plans , sales metrix and KPIs: leads worked, calls, offers, offer value sent, deals won, new clients, revenue.

Requirements:

• 3+ years of experience in IT sales;
• Proven experience in closing deals with the ability to present
• Proven technology knowledge (service, service lines, product)
• High level of English (Upper-intermediate);
• Experience in closing deals on outsourcing and outstaffing models
• Experience in selling projects/solutions of web development and eCommerce;
• Experience in selling solutions for eCommerce (web, mobile);
• Experience with B2B and B2C segments.
• The presence of closed deals from at least 3 different sales channels (with the ability to demonstrate results);
• Would be a plus RoadShow Experience 
• Experience of Work trips and offline sales.

Will Be a Plus:

• Knowledge of the German language;
• Successful experience of sales activities in a particular region or country;
• Experience in selling solutions and services based on CMS Magento, WordPress;
• Successful sales experience in several channels;
• The ability to design and implement a sales funnel using various sales tools.

We Offer:

• In-house tech talks & knowledge sharing;
• Remote work;
• Ability to participate in RoadShows and conferences ;
• Flexible and negotiable working schedule;
• Paid sick leaves, vacations, days off;
• Growth plan and bonuses for additional responsibilities/activities;
• Fair compensation that scales with your skills

We are looking for a proactive Middle Project Manager who is ready to take ownership of eCommerce projects, ensure smooth delivery, and build strong communication between clients and the development team. If you are confident in managing timelines, scope, and expectations — we’d love to meet you.

Requirements:

• 2+ years of experience as a Project Manager in IT;
• Proven experience managing eCommerce or website development projects;
• Understanding of eCommerce platforms such as Magento, Shopify, WordPress, Shopware, Opencart (at least one as main expertise);
• Hands-on experience with Jira / Confluence / Trello;
• Ability to manage both T&M and fixed-price projects (planning, estimation support, risk control);
• Strong understanding of SDLC and experience working with cross-functional teams (Developers, QA, Designers);
• Experience with project documentation and reporting;
• Confident communication and stakeholder management skills;
• English level: Upper-Intermediate or higher.

Responsibilities:

• Manage full project delivery cycle: planning, execution, and release;
• Coordinate cross-functional teams (Developers, QA, Designers, SEO);
• Maintain project documentation, tasks, and project boards in Jira/Confluence;
• Track timelines, scope, risks, and dependencies;
• Communicate with clients, gather requirements, clarify expectations, and ensure transparency;
• Prepare project plans, status reports, and sprint updates;
• Participate in pre-sales activities: estimates, project scoping, and client calls (together with Sales team);
• Ensure high quality of delivery and smooth collaboration inside the team.

What we value:

• Strong communication skills and ability to build trust with clients;
• Responsibility and ownership mindset;
• Attention to details and structured approach;
• Proactive problem solving and risk prevention;
• Flexibility and ability to adapt to changing priorities;
• Team-oriented attitude and positive collaboration style.

Nice to have:

• Experience working with Magento 2 projects;
• Understanding of basic analytics and project KPIs (velocity, burn rate, budget tracking);
• Experience with Agile/Scrum methodologies;
• Experience working with international clients.

We Offer:

• In-house tech talks & knowledge sharing;
• Flexible and negotiable working schedule;
• Remote work format;
• Paid sick leaves, vacations, and days off;
• Growth opportunities and development plan inside the company.
   

We are building the next generation of AI Agentic Marketing Solutions specifically for the Game Development industry. We don’t just build simple chatbots; we build autonomous agents that plan, execute, and optimize User Acquisition (UA) and marketing campaigns for gaming studios.

We are looking for an AI Jedi—a top-tier engineer who lives and breathes agentic orchestration and can solve the most complex problems in the LLM space.

The Role

This is a high-impact, individual contributor role for a master of AI engineering. You will be responsible for the "brain" of our platform. We need someone who can move beyond basic RAG and prompt engineering to build sophisticated, self-correcting, and autonomous agentic workflows that deliver results for the world’s biggest gaming studios.

Key Responsibilities

• Architecting Autonomy: Design and implement high-level agentic orchestration using LangGraph or custom state-machine frameworks.
• AI Excellence: Solve complex challenges related to agent memory, long-term planning, and multi-agent collaboration.
• Performance & Reliability: Build robust evaluation loops and guardrails to ensure our agents perform reliably in production environments.
• Innovation: Stay at the absolute bleeding edge of AI research, quickly turning new papers and techniques into production-ready features.

Requirements

• Deep AI Expertise: Proven track record of building and scaling AI-powered products. You know the difference between a tutorial and a production-grade agentic system.
• Python Mastery: Expert-level Python skills with a focus on asynchronous programming (FastAPI, AsyncIO).
• Agentic Frameworks: Deep experience with LangGraph, LangChain, and/or similar libraries.
• Infrastructure Savvy: Comfortable with Vector Databases, high-scale data pipelines, and cloud infrastructure (AWS/K8s).
• Startup DNA: You are a "Builder." You value speed, pragmatism, and shipping code that works over theoretical perfection.

What We Offer

• High Impact: No bureaucracy. Your code shapes the future of GameDev marketing.
• Equity & Growth: A fast-track path to a key leadership role with a stake in the company’s success.
• Elite Team: Work alongside senior experts who value "Delivery in 1 Second" and relentless improvement.
• Medical Insurance in Ukraine and Multisport program in Poland.
• Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leaves, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement.

We are building the next generation of AI Agentic Marketing Solutions specifically for the Game Development industry. We don’t just build simple chatbots; we build autonomous agents that plan, execute, and optimize User Acquisition (UA) and marketing campaigns for gaming studios.

We are looking for a versatile Product Engineer based in Europe to join our high-performance team and build the end-to-end features that power our agents.

The Role

You will be the bridge between our AI logic and the user experience. You will work across the entire stack—from developing AI agents to building the FastAPI endpoints that drive our agents that our clients use to manage their AI marketing teams.

Key Responsibilities

• Agents Development: Build and maintain AI agents and features from the database level up to the UI.
• Agent Integration: Work closely with our AI team to integrate LangGraph/LangChain workflows into the platform.
• API Design: Develop and optimize high-performance APIs using Python (FastAPI).

Requirements

• AI Expertise: Proven track record of building and scaling AI-powered products. You know the difference between a tutorial and a production-grade agentic system. While you don't need to be an AI researcher, you should have experience with LLM integration and agentic frameworks. 
• Engineering Mastery: 5+ years of experience in software engineering. Solid Python skills with a focus on asynchronous programming (FastAPI, AsyncIO). Familiarity with PostgreSQL, Redis, and modern CI/CD practices. 
• Agentic Frameworks: Deep experience with LangGraph, LangChain, and/or similar libraries.
• Product Mindset: You care about the user experience and understand how your code impacts the business goals of our GameDev clients. 

What We Offer

• High Impact: No bureaucracy. Your code shapes the future of GameDev marketing.
• Elite Team: Work alongside senior experts who value "Delivery in 1 Second" and relentless improvement.
• Medical Insurance in Ukraine and Multisport program in Poland.
• Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leaves, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement.

We are looking for a highly motivated Trainee Full-stack Developer to join our team. You will work on an innovative project focused on browser security and privacy tools. This is a unique chance to kickstart your career in a product-led environment, learning from senior engineers while contributing to real-world security solutions.

Requirements:

• Bachelor's degree in Computer Science, or related field.
• Solid foundational knowledge of JavaScript (ES6+).
• Basic experience or projects built with Node.js and backend principles (REST APIs).
• Understanding of React.js.
• Familiarity with TypeScript is a significant plus, but not mandatory.
• Willingness to learn new frameworks (e.g., Fastify) and security-focused patterns.
• English Proficiency: Strong spoken English is mandatory — level: Minimum B1 (Intermediate), ideally B2 (Upper-Intermediate). You must be able to comfortably discuss technical tasks and participate in team meetings.

What you will do:

• Develop and maintain web applications using React and Node.js.
• Collaborate with the team on building secure browser extension features.
• Participate in code reviews and learn to write production-grade code.
• Engage in daily stand-ups and agile processes.

We thank you to all those who apply, however, there is a possibility from our side, of not responding to some candidates who do not match the requirements, due to a large number of applicants. Thank you for your understanding.

We Offer:

• Opportunity to join a prospective product team and work on a cutting-edge solution in the security domain.
• Competitive compensation during the internship period.
• Direct mentorship from experienced software engineers.
• A flat management structure with no unnecessary bureaucracy.

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client is looking for a Computer Vision Engineer to join a project with a global leader in biomedical imaging. The company offers a comprehensive product portfolio for Karyotyping, H&E, IHC, and FISH analysis, providing advanced imaging and analysis tools for Pathology, Cytogenetics, and Research laboratories. This role involves working on cutting-edge solutions that enable high-precision diagnostics and support innovation in scientific research.

Key Requirements:

🔹 5+ years of hands-on experience in algorithm development using Python (must) and C++ (advantage);
🔹 Proven experience in training, fine-tuning, and deploying AI/ML models – Must;
🔹 Experience in Computer Vision (e.g., Shape Analysis) / Image Processing using image processing libraries like OpenCV in C++ – Advantage;
🔹 Strong ability to work independently as well as in a SCRUM team under Agile dynamic environment; proactive and self-driven;
🔹 Methodical, solution-oriented mindset with a strong “can-do” approach;
🔹 MSc or PhD in Biomedical Engineering, Electrical Engineering, Computer Science, Physics, or a related field – Must;
🔹 English – Upper-Intermediate or higher.

What you will do:
🔹 Research and develop advanced algorithms in Machine Learning, Neural Networks, Computer Vision, Image & Signal Processing, to be integrated into ASI products;
🔹 Define software specifications and deliver production-ready code that meets project milestones, while addressing constraints such as computational resources, response time, and memory consumption (GPU and CPU);
🔹 Train, optimize, validate and Integrate AI/ML models for diagnostic and imaging applications using Python and its libraries (PyTorch, NumPy, etc);
🔹 Collaborate closely with cross-functional teams, including R&D, Applications, and Product groups;

Interview stages:
🔹 HR Interview;
🔹 Tech interview;
🔹 Client Interviews;
🔹 Reference check;
🔹 Offer;

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client looking for a backend-heavy engineer to architect the infrastructure that turns vague human intent into precise, autonomous agent actions.

The product leverages AI to automate development workflows and dramatically increase R&D productivity. Already in production with active customers, the team is now scaling both the technology and impact.

Key Requirements:
🔹 7+ Years Experience: Deep expertise in engineering high-stakes software;
🔹 Scale-Tested: 3+ years on a customer-facing team. Proven track record of delivering complex features for production systems and solving high-impact bugs in mature environments;
🔹 Stack: Expert Python (Django preferred), proficient React;
🔹 Cloud & DevOps: Experience with AWS and CI/CD pipelines;
🔹 Databases: Strong knowledge of MySQL (or equivalent relational DBs); experience with graph and vector databases is a plus;
🔹 AI Native: Power user of Claude and Cursor; comfortable leveraging AI tools in daily workflows;
🔹 Agent Expert: Proven experience building AI agents in production; able to move beyond basic prompts to create reliable, deterministic agentic systems;
🔹 API & Testing: Skilled in building and consuming APIs; experience with automated testing frameworks (e.g., PyTest);
🔹 Frontend: Solid understanding of JavaScript/TypeScript and modern frontend frameworks;
🔹 English – Upper-Intermediate or higher.

What you will do:
🔹 Orchestrate: Develop production-grade AI agent workflows that manage their own validation loops;
🔹 Architect: Build Python services that bridge the gap between high-level requirements and technical execution;
🔹 Streamline: Create systems that allow developers to manage a fleet of autonomous workstreams, eliminating the manual coordination that stalls modern R&D;
🔹 Customer Impact: Rapidly address customer feedback by fixing bugs and implementing new requirements, ranging from small UI tweaks to complex backend features;
🔹 Feature Development: Design and deliver new capabilities for the platform, especially deep AI-driven features and integrations with customer systems;
🔹 End-to-End Ownership: Take full responsibility for tasks from initial concept through to production deployment, including testing and validation;
🔹 Collaboration: Communicate directly with customers as needed to understand their needs, present solutions, and gather feedback;
🔹 Product Mindset: Actively participate in product discussions, propose improvements, and help shape the direction of the platform;
🔹 Proactive Problem Solving: Identify potential issues and opportunities for improvement before they become bottlenecks;

Interview stages:
🔹 HR Interview;
🔹 Technical Discussion ;
🔹 Practical Session ;
🔹 Team Fit Conversation ;
🔹 Final Review;
🔹 Reference Check;
🔹 Offer;
 

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring, dynamic work culture.

Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Core Responsibilities

• Onboarding & Training: Onboard new support agents using internal guidelines and knowledge base materials; conduct structured training sessions to ensure full product, process, and tools proficiency before agents go live.
• Knowledge Base Management: Maintain and update training materials, scripts, in line with product and policy changes; ensure the team always operates from current documentation.
• Team Performance Oversight: Monitor day-to-day agent activity, track KPIs, and identify performance gaps; provide timely feedback, coaching, and corrective guidance.
• Chat & Quality Review: Regularly audit agent conversations across all channels (live chat, emais); score interactions against quality rubrics and deliver structured feedback.
• Scheduling: Build and manage shift schedules for the support team, ensuring full coverage across all time zones and shifts while balancing team workload.
• Task Management: Assign tasks and priorities to agents based on queue load and business needs; coordinate daily team stand-ups and briefings.
• Reporting: Prepare regular performance reports (daily, weekly, monthly) covering key metrics: CSAT, FCR, SLA compliance, and individual agent stats; present findings to management.
• Escalation Handling: Act as the first escalation point for complex or sensitive player cases; liaise with Antifraud, Billing, and Retention teams to resolve issues efficiently.
• Process Improvement: Continuously identify workflow inefficiencies and propose improvements to increase team performance and player satisfaction.

Requirements

• Minimum 2 years of experience in customer support, with at least 1 year in a team lead, senior, or supervisory role.
• Strong written and verbal English communication skills (B2+ level) 
• Proven ability to train, coach, and develop support agents from onboarding through to independent performance.
• Experience with quality assurance processes: chat auditing, scoring, and structured feedback delivery.
• Confident working with CRM, helpdesk, and scheduling tools (LiveChat, Zendesk, Intercom, or similar).
• Strong organizational skills — able to manage schedules, task distribution, and reporting simultaneously.
• Data-oriented mindset: ability to read performance dashboards, identify trends, and translate numbers into action plans

Nice to Have

• Background in iGaming, betting, or FinTech — Tier-1 market experience is a strong advantage.
• Familiarity with KYC / AML procedures and responsible gambling frameworks.
• Experience working with distributed remote teams across multiple time zones.
• Additional language skills beyond English.

Remote Work Conditions:

• Fully remote position
• Personal equipment required (PC/laptop + stable internet connection)
• All work and communication tools provided by the company

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

• Work Schedule Monday-Friday: 10-19