Jobs at Djinni

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We’re looking for Senior Customer Support Shift Lead to join the Entravel team and deliver exceptional service. Morning shift: 8 AM — 5 PM (EEST)

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities as Senior Customer Support Specialist:

• Negotiate with hotels and suppliers via phone and email to resolve booking disputes, waive cancellation fees, and secure refunds for customers.
• Provide excellent service for VIP clients, ensuring rapid response times, swift resolutions, and personalized communication based on previous interaction history.
• Act as the final point of escalation for the most challenging customer cases, using advanced empathy and persuasion skills to restore loyalty.
• Assist customers via chats and emails, delivering empathetic and tailored solutions that address their unique needs.
• Mentor junior staff on how to handle high-pressure negotiation calls.
• Identify and report edge cases to the tech team to ensure systemic issues are resolved and prevented.
• Own customer issues: identify their needs and deliver effective solutions promptly from start to finish.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting product improvements.
• Collaborate on team goals by supporting, educating, and resolving issues through peer learning and constructive feedback.
• Identify root causes of customer issues and resolve them in line with company policies while ensuring a consistently high level of service.

Responsibilities as Shift Lead:

• Oversee and coordinate daily operations of the assigned support shift
• Ensure timely handling of tickets, chats, and emails in line with SLA requirements
• Monitor team performance and maintain KPIs (productivity, quality, response time)
• Distribute workload effectively among team members during the shift

Requirements:

• C1/Advanced English is a must. You should be comfortable negotiating over the phone and via email with international partners and hotels.
• 3+ years in Customer Support, with a strong preference for the travel, hospitality, or OTA sectors, involving both B2B and B2C interactions.
• Strong understanding of customer communication workflows, with expertise in managing ticket lifecycles, prioritization, and escalation processes.
• Ability to quickly master Entravel’s internal CRM and booking engines, along with the nuances of global travel regulations.
• Proven experience managing shift operations and coordinating team workload
• Proven ability to multitask and switch seamlessly between phone, live chat, and email channels during busy shifts.
• Leadership skills with the ability to provide constructive feedback and coaching.
• Proven ability to work effectively within a team, engage in group discussions to resolve difficult issues, and provide constructive support to peers.
• Research-oriented problem-solver with the ability to take ownership and resolve issues independently.
• Outstanding verbal and written communication with the ability to explain complex concepts clearly.
• Exceptional organizational and time-management skills to handle high-volume periods effectively.

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

About us:
 

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.
 

Your Impact:

• Generate and validate hypotheses based on quantitative and qualitative data 
• Conduct independent and in-depth market and competitor research in the digital health & fitness space
• Analyze competitors’ products, positioning, traffic sources, creatives, and full user journeys
• Generate and validate hypotheses based on quantitative and qualitative data 
• Identify growth opportunities across web and web-to-app onboarding funnels
• Explore, validate, and track market, product, and UX trends
• Turn research findings into actionable insights and recommendations
• Monitor competitors’ launches, portfolios, messaging, partnerships, and positioning changes
• Prepare clear, well-structured presentations and insights for stakeholders
   

About You:

• 2+ years of experience in market research, competitive intelligence, analytics, or related roles
  Hands-on experience with web B2C products in product, growth, or analytics contexts
• Strong product-oriented mindset and ability to connect research insights to business and product impact
• Proven experience in conducting independent qualitative and desk research
• Strong analytical and critical thinking skills; confident working with both quantitative and qualitative data
• Solid understanding of product and growth drivers (UX, onboarding, acquisition, conversion)
• Excellent attention to detail and ability to focus on key insights.
• Upper-Intermediate English (B2+)
   

Will be a plus: 

• Experience with research frameworks
• Previous collaboration with product, growth, or marketing teams
• Experience in health & fitness, digital products, or subscriptions
   

What will help you in your work?

• FigJam / Miro / Google Sheets
• Facebook Ads Library / AdHeart
• SimilarWeb 
• Tableau 
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Time off & balance. 20 paid vacation days, paid sick leave, and additional days off around public holidays.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Support for sports events. We cover entry fees and encourage the team to compete and participate together.
Modern equipment. We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.

A product tech company is looking for a DevOps Team Lead in Warsaw.

✅ The company operates a large-scale international B2C digital platform in the live content and streaming domain. The mobile product connects creators with their audiences worldwide and enables talent monetization.

✅ The company is well-established on the global market and backed by an international team distributed across multiple locations.

✅ They offer: options, medical insurance (100% for employees and 75% for family members), lunch in the office, parking, multisport card.

✅ Requirements: DevOps / Infrastructure experience, experience with GCP, Kubernetes, experience leading technical teams or mentoring engineers.

Are you an organized and creative individual eager to dive into the world of Marketing and Project Management in Crypto? We're looking for a Marketing Project Intern to support our CEO and marketing team in content production, post coordination, and project execution within Business Development and Marketing.
 

About GT Protocol: GT Protocol is a leading Web3 company in the cryptocurrency market since 2019, where we harness the power of Artificial Intelligence.
 

Application Process: Embark on a three-step journey towards potentially joining our Team:

1. First Stage: Project Manager Test Task.
2. Second Stage: An interview with our HR team to get to know each other better. This stage will take approximately 1 hour.
3. Third Stage: A technical interview session. This stage will take approximately 1 hour.
    

Key Responsibilities:

• Assist with marketing-related tasks: organizing posts, preparing or structuring texts, reviewing basic visual materials, and coordinating tasks with designers and the SMM team.
• Assist in overseeing and coordinating various projects, ensuring clear communication and timely execution.
• Help develop and maintain project schedules, track progress, and ensure adherence to deadlines.
• Collaborate with partners, agencies, and internal teams to drive project success.
• Provide regular project updates to the CBDO and CEO.
• Manage the founder's calendar, including scheduling meetings and appointments.
• Handle email correspondence and ensure efficient communication flow.
• Prepare and manage documents and reports, ensuring accuracy and timeliness.
   

Qualifications:

• Enrolled in or recently completed a Bachelor's degree in a related field.
• Some experience or coursework in Project Management, Business Development, or Marketing.
• Interest or basic knowledge in Web3 and crypto is a plus.
   

Required Skills:

• Strong organizational and time management skills.
• Excellent communication abilities in English (B2 level or higher).
• Proficiency in project management tools and office software.
• Capability to work independently and as part of a team.
   

Who You Are:

• An organized individual with creative thinking and attention to detail.
• Passionate about Project Management and Marketing.
• Ready to learn and grow in a fast-paced environment.
   

If you meet these requirements and are excited about the opportunity, we encourage you to apply for the Intern Project Manager position. We look forward to receiving your CV, portfolio, and cover letter.

At Uvik Software, we specialize in assembling top-tier dedicated development teams and delivering exceptional software solutions to clients across the globe. We are passionate about clean code, great collaboration, and cutting-edge technology👩‍💻🧑‍💻🦾.


We’re on the lookout for a Python Engineer who is eager to grow, build scalable backend systems, and contribute to exciting projects in a fast-paced, agile environment. If you're a motivated developer with a sharp eye for detail and a passion for problem-solving, this is your opportunity to make a real impact.

📍Location: USA Only
📌Job Type: Contractor, Full-time


💼 Responsibilities:

- Design, develop, and maintain backend services and RESTful APIs using Python (Flask or FastAPI)
- Write clean, maintainable, and scalable code following best practices (PEP8)
- Work with SQL databases (PostgreSQL preferred) to design, query, and manage data
- Develop unit and integration tests with tools like Pytest
- Document APIs using tools such as Swagger or Insomnia
- Collaborate with the team via Git (GitHub/GitLab/Bitbucket) and participate in code reviews
- Support CI/CD pipeline setup (e.g., Jenkins, GitLab CI)
- Debug and troubleshoot backend systems
- Integrate and utilize Large Language Models (LLMs) for enhanced application capabilities
- Communicate clearly and effectively in English (both written and spoken)


✅ Requirements:

- 2–3 years of hands-on experience in Python development
- Strong knowledge of Python fundamentals
- Practical experience with Flask or FastAPI
- Experience working with SQL databases
- Experience or interest in integrating LLMs into backend systems
- Familiarity with Docker
- Basic understanding of Git or other version control systems
- Exposure to unit testing, API testing, and tools like PyLint or Flake8
- Ability to work in Linux and/or Windows environments
- C1 or higher level of English
- A growth mindset and proactive attitude



Nice to Have

Experience with CI/CD pipelines (e.g., Jenkins, GitLab)
Familiarity with tools like Jira or Crucible
Exposure to cloud platforms or Kubernetes


🍀What We Offer:

- Top Equipment: MacBook Pro + Dell Monitor
- Flexible Schedule: Balance your life with adaptable working hours
- Meaningful Projects: Work with real-world technologies that make a difference
- Professional Growth: Long-term opportunities and support for your development
- Competitive Compensation: Based on your skills and contribution

Ready to level up your Python skills and work with a supportive, forward-thinking team?
Apply now and let's build something great together!

About Us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

What We’re Looking For:

We are seeking a detail-oriented Middle Manual QA to ensure the quality and reliability of our web applications, admin panel, and APIs. You will be responsible for designing, executing, and maintaining test cases, identifying defects, and collaborating closely with Product, Engineering, and other teams to improve our platform. Your focus on accuracy, thoroughness, and process adherence will help us deliver a seamless experience for our users and support the growth of our hotel booking and white-label platform.

Responsibilities:

• Testing of web applications (main site, admin panel); 
• Creating, and maintaining documentation (bug reports, test cases, check-lists, testing strategy, procedures, manuals);
• Provide testing tasks estimations;
• API testing using Postman or Swagger;
• Testing interactions between microservices;
• Requirements analysis, improvements suggestion, discrepancies finding; 
• Quality control throughout the development cycle.

Requirements:

• 3+ years of practical experience in Web and API testing; 
• Expert in functional testing process, including test scope identification, test requirements management, test case development, test scheduling, and defect management;
• Experience with creating and implementing test artifacts (test plan, test strategy etc.);
• Experience with implementing test metrics and overall project health check monitoring;
• Strong understanding of common Systems Development Lifecycle methodologies like Agile / Scrum;
• Experience with Quality Management Software and associated processes and standards;
• Ability to effectively communicate and present quality, compliance, and risk issues and recommendations to leadership;
• Experience with CI;
• Basic knowledge of git and git flow;
• Basic knowledge of Web technologies (HTML, CSS, XML, JSON);
• Experience in working with complex product systems with microservices architecture (UI, APIs, DBs);
• Highly motivated with strong organizational, analytical, and problem-solving skills;
• Ability to effectively prioritize and execute tasks in a high-pressure environment;
• Strong communication skills, able to collaborate effectively across teams in both English and Ukrainian.

Nice to have:

• Work experience in crypto;
• Understanding of DeFi products or willingness to learn.;
• Mobile testing experience (iOS/Android);
• Experience with SQL DBs (PostgreSQL) and NoSQL DBs: (MongoDB, Elasticsearch, Redis);
• ISTQB certification;
• Knowledge of Continuous development and Continuous deployment;
• Self-starter / high initiative;
• Team player with a flexible approach to work.

What We Offer:

• Flexible Start: Set your own comfortable working hours that accommodate your individual needs.
• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.

Requirements:

• 1+ years of commercial experience in Front-End development
• Strong knowledge of Angular
• Strong knowledge of JavaScript and TypeScript
• Experience working with RxJS, NgRx, Signals, and new Angular template syntax
• Good understanding of asynchronous and reactive programming
• Confident working with the Git version control system
• Understanding of GraphQL
• Strong analytical and problem-solving skills
• Intermediate level of English
• Confident AI prompting, understanding of LLM principles (context window, RAG, system prompts)
• Experience working with AI coding assistants (Cursor, Claude Code, GitHub Copilot)

Would be a plus:

• Experience working with React
• Experience working with WebSockets
• Experience building large-scale SaaS platforms supporting millions of users

Responsibilities:

• Build performant, production-ready features and systems
• Own end-to-end development, from conception to production
• Engineer not only solutions but also tools to understand the problem
• Work closely with cross-functional stakeholders to deliver a world-class product
• Identify and implement improvements to existing systems

About the project:

We are looking for a Front-End Engineer to improve a beautifully crafted product that helps millions of people enjoy remote work. You will deliver production-ready functionality in a cross-functional team and have a real impact on a product used worldwide by a multinational team of highly skilled developers.

The product is a project management platform. With the help of its own API, it supports multiple integrations with communication, sales, analytics, and other tools used by teams on a daily basis.

Requirements:

• Proficiency with React and TypeScript for frontend development
• Strong backend development experience with Python and PostgreSQL, including schema design and migrations (SQLAlchemy + Alembic)
• Deep understanding of asynchronous programming and event-driven systems (Python async, background processing, integrations)
• Experience with workflow orchestration tools
• Hands-on experience working with Apache Airflow, including DAG's and backend integrations
• Experience in building or designing data pipelines, including orchestration, data processing and integrations (batch and/or streaming)
• Build and maintain infrastructure using Terraform, Kubernetes and Helm
• Experience deploying and operating services on Kubernetes, including maintaining Helm charts
• Ability to work highly autonomously, proactively clarify requirements and driving work forward with minimal supervision
• Strong communication skills and experience working in distributed teams

Nice-to-Have:

• Familiarity with FastAPI
• Experience with Bazel build system (training can be provided)
• Experience with CI/CD pipelines
• Prior experience in environments with limited product management and high ownership

Key Responsibilities:

• Design, build and deliver full-stack features using Python, PostgreSQL, React and TypeScript
• Take ownership of features from initial, sometimes ambiguous ideas to production, including:
• clarifying requirements and assumptions
• technical design
• implementation
• testing, deployment and monitoring
• Design and maintain integration-heavy backend services, collaborating with other teams and consuming internal API's
• Work closely with Apache Airflow pipelines (seamless integration with backend services)
• Design and implement scalable backend systems using PostgreSQL
• Proactively identify risks, dependencies and gaps in requirements, and drive solutions 
• independently
• Build and maintain infrastructure using Terraform, Kubernetes, and Helm
• Collaborate with team members in regular syncs to discuss progress, blockers and demos
• Participate in code reviews, design discussions and cross-team technical coordination

About the Project:

We’re hiring a Full-Stack Software Engineer (Python + React) to join a fast-paced, highly autonomous team. This role is ideal for an engineer who is comfortable working across the stack, passionate about writing clean and scalable code, and capable of driving features end-to-end - from design to infrastructure provisioning to production monitoring.

Engineers are trusted to make decisions, ask the right questions and deliver production-ready solutions. The work spans backend services, Airflow-driven workflows, infrastructure and frontend with a strong emphasis on building reliable, well-integrated systems that scale.

You will work closely with cross-functional teams to build new features from scratch.

Possess overall responsibility for the successful planning, execution, monitoring, control, and completion of projects according to the agreed scope, time, cost, and quality criteria.
A solid understanding of the web design process is crucial for this role.

Responsibilities:

- Managing websites support and maintenance;
- Managing client communication on website projects;
- Communication with design and development teams on web projects, containing a PM, BE Developer, FE Developer, Designer, and QA tester;
- Weekly company meetings, daily project meetings,
- The candidate must have excellent knowledge of the web design process and be able to work with various team members to ensure projects meet standards, deliverables, and timeframe;
- Technical SEO;
- Ahrefs/Semrush Website Audit;
- Google Search Console Website Audit;
- Microsoft Bing Webmaster Tools Audit.

Required skills:

- Excellent English communication & grammar skills;
- Basic knowledge of HTML and CSS;
- Knowledge of WordPress, Shopify and Webflow is a plus;
- Understanding of Web Design and UX interface design;
- Ability to communicate with clients directly;
- Ability to suggest ideas and practices improve the outcome of the project and meet project goals;
- Ability to work efficiently and produce work in a timely manner;
- Driven to succeed and generate results for clients;
 

Ability to work (GMT+2) hours (10 am to 7 pm);
We are a growing digital agency and are seeking to make IMMEDIATE hires.

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

We’re looking for a proactive and results-driven IT Recruiter to join our team!
 

What we expect from you:

- 1+ year of experience in IT recruitment
- Completed HR/Recruitment courses
- English level: Upper-Intermediate
- Experience in closing both technical and non-technical positions
- Ability to work independently and meet deadlines
- Strong communication skills and ability to select relevant candidates according to job requirements
 

What you’ll do:

 – Manage the full recruitment cycle: sourcing, screening, interviewing
 – Collaborate with hiring managers to clarify job requirements
 – Communicate with candidates and maintain a positive candidate experience
 – Present qualified candidates in a timely manner skills

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

We’re looking for a Marketing Manager with hands-on experience in managing performance campaigns and direct communication with clients.

 If you’re passionate about growth marketing, enjoy building strong client relationships, and have excellent English communication skills — we’d love to meet you.

Requirements:

• 2–3 years of proven experience in digital marketing, preferably in performance or growth-oriented roles.
• Strong hands-on experience with Google Ads (Search, Display, Remarketing) and Meta Ads (Facebook, Instagram).
• Solid understanding of conversion tracking, event setup, and analytics via GA4 + Google Tag Manager.
• Knowledge of SEO fundamentals (technical and content-related).
• Experience with CRM systems (Active Collab, HubSpot, or similar).
• Strong analytical and problem-solving skills.
• Excellent English communication skills (B2 level or higher).
• Ability to manage multiple campaigns simultaneously and meet deadlines.
• Proactive, data-driven, and results-oriented approach.

Responsibilities:

• Develop and execute comprehensive digital marketing strategies across Google Ads, Meta Ads, SEO, and email campaigns.
• Launch, monitor, and optimize paid advertising campaigns with a focus on performance, ROI, and conversion goals.
• Oversee end-to-end project management, including timelines, task coordination, and cross-functional team collaboration.
• Serve as the main point of contact for clients: manage approvals, deliver performance reports, and gather actionable feedback.
• Set up and manage Google Tag Manager, including custom event tracking, DataLayer configuration, and GA4 integration.
• Analyze campaign and website performance data to generate actionable insights and drive continuous improvement.
• Collaborate closely with designers, copywriters, SEO specialists, and developers to deliver cohesive, high-performing marketing assets.

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

Are you an organized and dynamic individual eager to dive into the world of Project Management in Crypto? We're looking for an Intern Project Manager to support our CEO in Business Development and Marketing. 
 

About GT Protocol: GT Protocol is a leading Web3 company in the cryptocurrency market since 2019, where we harness the power of Artificial Intelligence.
 

Application Process: Embark on a three-step journey towards potentially joining our Team:

1. First Stage: Project Manager Test Task.
2. Second Stage: An interview with our HR team to get to know each other better. This stage will take approximately 1 hour.
3. Third Stage: A technical interview session. This stage will take approximately 1 hour.
    

Key Responsibilities:

• Assist in overseeing and coordinating various projects, ensuring clear communication and timely execution.
• Perform hands-on tasks across different areas to support projects and gain a deeper understanding of internal processes and workflows.
• Help develop and maintain project schedules, track progress, and ensure adherence to deadlines.
• Collaborate with partners, agencies, and internal teams to drive project success.
• Provide regular project updates to the CBDO and CEO.
• Manage the founder's calendar, including scheduling meetings and appointments.
• Handle email correspondence and ensure efficient communication flow.
• Prepare and manage documents and reports, ensuring accuracy and timeliness.
   

Qualifications:

• Enrolled in or recently completed a Bachelor's degree in a related field.
• Some experience or coursework in Project Management, Business Development, or Marketing.
• Interest or basic knowledge in Web3 and crypto is a plus.
   

Required Skills:

• Strong organizational and time management skills.
• Excellent communication abilities in English (B2 level or higher).
• Proficiency in project management tools and office software.
• Capability to work independently and as part of a team.
   

Who You Are:

• An organized individual with creative thinking and attention to detail.
• Passionate about Project Management and Marketing.
• Ready to learn and grow in a fast-paced environment.
   

If you meet these requirements and are excited about the opportunity, we encourage you to apply for the Intern Project Manager position. We look forward to receiving your CV, portfolio, and cover letter.

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

Main responsibilities include:

• Searching for potential clients based on the requests of client companies
• Interacting with potential clients in chat mode according to company scripts
• Analyze sales productivity and suggest improvements

Requirements:

• Ability to work with social media and understanding of their basic principles
• Availability to work full-time in the office
• High level of proficiency in Ukrainian and English grammar (is a plus)
• Basic knowledge of the IT or outsourcing space (or eagerness to learn quickly)

What we offer:

• Bonuses after the first month of work in the company
• Free study in our Corporate English Academy
• An opportunity for growth and development even if you have no commercial experience
• Regular salary review 
• Comfortable office with all amenities not far from the center (uninterrupted internet, generator, tea and coffee).
• Timely payment of salaries.

• Corporate events, teambuildings, etc.

   

Bulls Media is looking to hire a strong BI developer and data analyst.

The role involves both data analytic and technical skills : gathering data , developing tools and dashboards,  evaluating data and sharing findings that affect business decisions. 

Responsibilities:

• Working with different company departments and setting business requirements for BI tools
• Translating business requirements into technical ones
• Suggesting technical options to meet the requirements and creating an BI architecture. Providing time estimation
• Leading and executing BI software development, deployment, and maintenance: 
  • Creating Power BI reports based on client requirements 
  • Taking data from different data sources : databases, internal and external API, google sheets and more
  • Developing different visualization levels and dashboards
  • Maintaining and optimizing existing reports
  • Ensuring data correctness
  • Testing reports of other BI developers
• Creating technical documentation for BI tools
• Evaluating data, collating findings relevant to the business, and sharing them in a manner that can bring about an effective change in a business:
  • Breaking down key business data: gather, clean, and analyze data
  • Interpreting the data: Find patterns or see areas in the data that signal a potential for improvement in business practices
  • Sharing findings:visualizing data in graphs and charts, recommendations to improve or grow the business based on their findings.

Required Skills/Abilities:

• At least 2 year experience in a BI developer & data Analyst role
• Experience with PowerBI including a good knowledge of DAX
• Deep knowledge of SQL Databases and SQL script optimisation
• Good knowledge of excel / Google sheet (formulas)
• Basic knowledge of Python
• Non relational database - advantage
• Advanced analysis and problem solving skills
• Attention to detail
• The ability to work both as a team player and independently
• Ability to multitask in a fast-paced environment
• Self learning abilities

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Technical interview.
• Test task.
• Final interview with CTO.

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We’re looking for Senior Customer Support Specialists to join the Entravel team and deliver exceptional service. You can choose between three available shifts:

• Morning shift: 8 AM — 5 PM (EEST)
• Evening shift: 4 PM — 1 AM (EEST)
• Night shift: 12 AM — 9 AM (EEST)

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Negotiate with hotels and suppliers via phone and email to resolve booking disputes, waive cancellation fees, and secure refunds for customers.
• Provide excellent service for VIP clients, ensuring rapid response times, swift resolutions, and personalized communication based on previous interaction history.
• Act as the final point of escalation for the most challenging customer cases, using advanced empathy and persuasion skills to restore loyalty.
• Assist customers via chats and emails, delivering empathetic and tailored solutions that address their unique needs.
• Mentor junior staff on how to handle high-pressure negotiation calls.
• Identify and report edge cases to the tech team to ensure systemic issues are resolved and prevented.
• Own customer issues: identify their needs and deliver effective solutions promptly from start to finish.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting product improvements.
• Collaborate on team goals by supporting, educating, and resolving issues through peer learning and constructive feedback.
• Identify root causes of customer issues and resolve them in line with company policies while ensuring a consistently high level of service.

Requirements:

• C1/Advanced English is a must. You should be comfortable negotiating over the phone and via email with international partners and hotels.
• 3+ years in Customer Support, with a strong preference for the travel, hospitality, or OTA sectors, involving both B2B and B2C interactions.
• Strong understanding of customer communication workflows, with expertise in managing ticket lifecycles, prioritization, and escalation processes.
• Ability to quickly master Entravel’s internal CRM and booking engines, along with the nuances of global travel regulations.
• Proven ability to multitask and switch seamlessly between phone, live chat, and email channels during busy shifts.
• Proven ability to work effectively within a team, engage in group discussions to resolve difficult issues, and provide constructive support to peers.
• Research-oriented problem-solver with the ability to take ownership and resolve issues independently.
• Outstanding verbal and written communication with the ability to explain complex concepts clearly.
• Organization: Exceptional organizational and time-management skills to handle high-volume periods effectively.

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.