Jobs

We are looking for a strong Junior IT Recruiter who is ready to grow within a supportive and experienced recruitment team.
This role involves full-cycle recruitment, where you will take ownership of vacancies from sourcing to offer stage while collaborating closely with hiring managers and the recruitment team.
You will work with technical and non-technical roles across international markets, using modern sourcing techniques and recruitment tools to identify and engage top talent.
Our recruitment team currently consists of two recruiters and a team lead, and we provide mentorship and support during onboarding and throughout your professional development.

Responsibilities:

• Managing the full recruitment cycle: sourcing, screening, interviewing, and coordinating candidates through the hiring process
• Proactive cold sourcing and talent search via LinkedIn, job boards, and other platforms
• Conducting initial candidate interviews and screenings
• Writing and posting job descriptions on different platforms
• Using advanced sourcing techniques, including Boolean and X-ray searches
• Managing candidate pipelines in the Recruitment systems
• Working with technical and non-technical roles of different seniority levels

Requirements:

• 1.5+ years of experience in IT recruitment or a related field
• Experience working with international companies or global hiring environments
• Strong sourcing skills and understanding of modern talent sourcing strategies
• Hands-on experience with LinkedIn sourcing, Boolean search, X-ray search, and ATS/CRM systems
• Advanced level of English (both written and spoken)
• Strong interviewing, communication, and negotiation skills
• Independence, responsibility, and strong problem-solving skills
• Ability to work both independently and as part of a team
• Experience in outstaffing or outsourcing companies will be considered a strong plus.

We offer:

• A supportive team environment with mentorship and guidance during onboarding and beyond
• Opportunities for professional growth in IT recruitment
• Exposure to international hiring processes and markets
• Work with modern recruitment tools and sourcing strategies
• A collaborative environment where your ideas and initiatives are valued
• Paid LinkedIn Recruiter Lite subscription

About Global Staffing Support:
Global Staffing Support, formerly Global IT Support, is an outstaffing leader with over two decades of experience, connecting businesses with top-tier professionals worldwide. Our premier presence spans Ukraine, the Netherlands, the Philippines, Nepal, and Indonesia, offering cost-effective nearshore outstaffing services across diverse domains, including software development, internet marketing, business organization, support services, etc. At Global Staffing Support, our commitment goes beyond meeting business needs; we are dedicated to providing exceptional care for both our clients and professionals, going the extra mile to exceed expectations in every aspect of our service.

As a Product Owner (AI), you will have a unique opportunity to create additional value and provide decisive capabilities to the Security and Defense Forces of Ukraine by implementing the latest AI approaches. This is a perfect chance for a true AI enthusiast to prove that technology can forge a distinct advantage on the real battlefield.

This is a full-time office job. Candidates must be located in Kyiv
 

What is your Day to Day Mission:

• User Feedback & Requirements: Collect feedback from end-users, customers, and key stakeholders; transform these insights into concrete requirements aimed at solving critical problems or significantly increasing the efficiency of existing products.
• Strategy Formulation: Translate gathered requirements, best practices, and competitor analysis into an AI development strategy aligned with the Company’s strategic goals.
• Backlog Management: Maintain a prioritized backlog of features and user stories. Regularly update and refine the backlog based on feedback and evolving business requirements.
• Team Collaboration: Conduct regular grooming sessions and create corresponding Jira issues for development teams.
• Priority Coordination: Coordinate development priorities with other Product Management team members, ensure the relevance of key performance indicators (KPIs).
• Risk & Ethics Management: Identify and mitigate potential risks associated with developed products. Stay informed about ethical considerations, compliance requirements, and industry best practices in development.

• Cross-functional Cooperation: Collaborate with QA, engineering, and data science teams to define testing criteria for features. Ensure the quality and reliability of solutions through rigorous testing and validation.

   

What you bring to the team:

• 3+ years of experience in a Product Owner role.
• AI Expertise: 3+ years of practical experience in the AI domain.
• Agile Proficiency: Hands-on experience with Agile product development in multidisciplinary engineering teams.
• Technical Toolset: Deep familiarity with Jira, Confluence, and product backlog management.
• Validation & Testing: Experience participating in or managing product/system validation and flight testing processes.
• Problem-solving & Resilience: Solid problem-solving skills and resilience working in high-uncertainty, high-impact environments.
• Communication: Excellent communication skills to bridge the gap between engineering, leadership, and operations.
• UAV Domain Knowledge (Preferred): Understanding of UAV system architecture, including airframe design, propulsion, avionics, and control systems.

• Languages: Fluency in English.

   

Why Quantum-Systems:

• We Stand with Ukraine!
• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.
• We are industry pioneers who are ambitious, bold, and visionary.
• We push limits, think outside the box, and strive for technological excellence to shape the future of aerial data.
• We promise to be your runway for individual and professional growth.

Responsibilities:

 Develop and maintain high-performance, scalable, and fault-tolerant systems using Scala;
- Collaborate with cross-functional teams to design and develop software solutions that meet business needs;
- Design, develop, and test software components, services, and APIs;
- Write clean, efficient, and maintainable code;
- Troubleshoot and debug production issues, collaborate with the DevOps team;
- Working proactively on code quality, observability and best practices held across the company.

Hard Skills:

- Proficiency in Scala and its ecosystem (sbt, ZIO, PlayFramework, Sangria, and other libraries). At least 3 years of experience is desired;
- Experience with functional programming and distributed systems;
- Understanding how the JVM, JDK/JRE, and accompanying technologies work;
- Familiarity with database technologies (SQL, NoSQL);
- Hands-on experience using Kafka;
- Knowledge of web technologies (HTTP, REST, GraphQL) and microservice architecture (service mesh);
- Experience with software testing and debugging tools.

Nice to Have:

- Familiarity with Kubernetes and Docker.
- Experience with Aerospike or other KV database.
- Experience with FP paradigm and other JVM languages.
- Understanding of CI/CD tools and methodologies.

What We Offer:

- A job in a stable company – we have been in the market for over 13 years;
- Truly engaging tasks – take part in creating the media service of the future;
- Relationships built on trust and plenty of opportunities for growth;
- Table tennis lessons, and piano classes;
- Free English lessons;
- A corporate psychologist;
- Discounts from partner brands and our service.
 

By applying for the vacancy and submitting your resume to the Company (LLC “MEGOGO”), registered and operating in accordance with the legislation of Ukraine, registration number 38347009, address: Ukraine, 01011, Kyiv, Rybalska Street, 22 (hereinafter referred to as the “Company”), you confirm and agree that the Company processes your personal data provided in your resume in accordance with the Law of Ukraine “On Personal Data Protection” and GDPR regulations.

We’d appreciate it if you could take a moment to fill out a short survey about what matters most to you. It will help us better understand candidates’ expectations and create an even more comfortable environment at MEGOGO. Here’s the link: bit.ly/43YaxBH

Unifight Finance is looking for a Middle+ DevOps Engineer for its partner company, which provides technical support for businesses. The specialist will help scale infrastructure, improve delivery pipelines, and implement automation, having a real impact on technical decisions.

Responsibilities

• Deploy and maintain AWS infrastructure
• Release updates and critical fixes
• Improve and automate CI/CD pipelines
• Monitor infrastructure performance and reliability
• Provide L3 support

Requirements

• 2–4 years of experience in DevOps
• Strong hands-on experience with AWS
• Experience building and maintaining CI/CD pipelines
• Experience with containerization and orchestration (Docker, Kubernetes)
• English — Upper-Intermediate or higher
• Russian — fluent

Nice to have:

• Experience in FinTech
• Understanding of PCI DSS requirements
• GitOps experience
• Project management skills

Tech Stack

• Cloud & Infrastructure: AWS (EC2, VPC, Lambda, S3, RDS, ECS/Fargate, ECR, Route 53, ALB, CloudWatch), Terraform
• CI/CD & Version Control: Git, GitLab CI/CD
• Containers & Orchestration: Docker, Kubernetes
• Monitoring & Logging: Prometheus, Grafana, ELK

We Offer

• Remote work
• 20 days of vacation + public holidays
• Paid sick leave
• Company-provided equipment
• Opportunities for professional growth with the company

We're a small B2B outbound agency (cold email + LinkedIn) looking for a full-time Automation Engineer to own our technical infrastructure.

What you'll actually be doing:

• Build n8n workflows that sync lead data from our cold email platform to client CRMs and Slack in real time, triggered by reply/bounce/sequence events
• Set up and maintain CRM integrations (HubSpot, Pipedrive, Salesforce): custom fields, field mapping, webhook pipelines, end-to-end testing
• Build AI-powered reply categorization and routing logic
• Automate mailbox lifecycle management: ramp-up, health monitoring, rotation, placement tests
• Debug broken pipelines and fix integration issues same-day
• Build internal tools and scrapers to reduce reliance on paid third-party services

• Handle ad-hoc technical tasks from the delivery team

   

Stack: n8n, Cursor, Claude API, Email Bison, Clay, Supabase, Slack API, HubSpot/Pipedrive/Salesforce webhooks.

Requirements: 2+ years with n8n, solid REST API and webhook experience, ability to work independently and own problems end-to-end.

Hiring process: short test task included.

Send a short Loom video introducing yourself and showing an n8n workflow you've built.

🚀 Join RiskSeal as a DevOps Engineer!
 

Job Description

We are looking for a motivated and proactive DevOps Engineer to join our growing team. You will work closely with developers and other DevOps engineers to build, manage, and improve our cloud infrastructure and CI/CD processes. This is a great opportunity to gain hands-on experience with modern DevOps tools and practices while helping shape the future of our infrastructure.
 

Key Responsibilities and Skills

• Manage and automate cloud infrastructure on Google Cloud Platform using Pulumi (Python)
• Maintain and optimize CI/CD pipelines using GitHub Actions with reusable workflows
• Deploy and manage Kubernetes workloads via GitOps using ArgoCD
• Configure and maintain VMs using Ansible for specialized workloads 
• Support multi-region infrastructure across
• Manage DBs like MySQL and Clickhouse
• Monitor infrastructure health using Prometheus, Grafana, and custom exporters
• Troubleshoot production issues and ensure system reliability across different environments
• Implement and maintain security policies using Cloud Armor and IAM
• Support developers with infrastructure-related needs and improvements
   

What We Offer

• A creative and dynamic work environment with minimal bureaucracy, fostering innovation and collaboration
• Support in your development as a specialist — you can always turn to anyone, and your question will never remain unanswered
• Hands-on experience with production-grade multi-region GCP infrastructure
• Opportunity to work with modern DevOps practices: IaC (Pulumi), GitOps (ArgoCD), reusable CI/CD pipelines
• Competitive salary and benefits package
• Flexibility in work hours and location
   

📩 Ready to Join?
Send your resume and let’s achieve great results together! 

Ajax Systems - is an international technology company, the largest developer and manufacturer of Ajax security systems with smart home capabilities in Europe. This ecosystem includes 180 devices, mobile and desktop applications, and server infrastructure. Every year, we demonstrate exponential growth in both the size of the team and the number of users worldwide. Currently, the company has more than 4,100 employees. Ajax sensors protect 3.5 million users in more than 187 countries around the world.

The System Department makes devices smart, turning them into full-fledged IoT. They created and developed OS Malevich (a modular RTOS for various hardware platforms) and the Ajax Cloud cloud service (Java 20 / Kotlin, AWS, Akka, NATS, Kafka, Mongo, MySQL). Applications for iOS (Objective-C, Swift), Android (Java, Kotlin), and Windows/macOS (Python / C++, QT, QML) have been developed for users, installers, and engineers of security companies to manage, maintain and monitor the system.

Required skills:

6+ years of experience in iOS development

Deep knowledge of Swift, Combine, and UIKit

Strong foundation in computer science principles, including memory management, concurrency, networking, data persistence, unit testing, performance profiling, and system design

Strong understanding of the full mobile development life cycle, Git, SOLID, OOP principles, and design patterns

Understanding of algorithms and data structures

Would be a plus:

Modular project organization knowledge (SPM, CocoaPods)

gRPC experience

Use the latest technologies and stay up to date with development trends

Passion for software engineering, learning, and continuous improvement

Tasks and Responsibilities:

Follow high standards of software quality established in the team

Design, build, and maintain high-performance, reusable, and reliable code

Collaborate with cross-functional teams to define, design, and ship new application featuresI

dentify options for potential solutions and assess them for both technical and business suitability

With us, you will enjoy:

Working with a team of people to build the future of an industry

Non-trivial challenges and various range of exciting tasks

Flexible working hours

Parking for cars and bicycles

Medical insurance

English classes

We are working to ensure people’s lives are calm and the world safe.Join the team that creates a smart and useful global product!

We’re looking for a QA Manual & Automation Engineer to ensure the quality, correctness, and reliability of our LLM-based conversational product—from UI flows and data connectors to reasoning and response validation. You’ll design test strategies that catch regressions in conversation behavior, verify data-grounded answers against datasets, and build automation to scale coverage.

This role blends manual QA, automation engineering, and AI conversational validation.

Responsibilities

• Own end-to-end QA for an LLM-driven conversational system: functional, regression, and exploratory testing.
• Build and maintain automated test suites in Python, with a strong focus on Playwright for UI and workflow automation.
• Design and execute AI conversational tests:
  • Create structured test prompts and multi-turn scenarios
  • Run queries over datasets and validate correctness of responses against expected ground truth
  • Detect and document hallucinations, inconsistencies, and reasoning failures
• Develop test scenarios to validate data correctness and reasoning validity, including edge cases and adversarial prompts (within product scope).
• Write and validate SQL queries to confirm the correctness of underlying data and outputs.
• Validate integrations and storage across MongoDB, MySQL, and SQLite.
• Define and improve QA processes: test plans, defect triage, release sign-off criteria, and reporting dashboards.

• Collaborate closely with Product, Engineering, and ML teams to improve testability, reliability, and release confidence.

   

Requirements (Must-have)

• Strong Python programming skills for test automation and tooling.
• Hands-on experience with Playwright for automated testing.
• Experience testing AI conversational systems, including:
  • Designing prompt suites over datasets
  • Verifying correctness/consistency of responses
  • Validating multi-turn behavior and context retention
• Strong manual QA ability for LLM-based conversational flows (UX + functional correctness).
• Ability to write and validate SQL queries for verification and debugging.
• Experience with databases: MongoDB, MySQL, SQLite.

• Strong test scenario design skills, especially for data correctness and reasoning validation.

   

Nice-to-have

• Experience with Elasticsearch (queries, relevance checks, troubleshooting).
• Familiarity with Cursor or similar AI coding assistants to speed up test development and debugging.

Hard skills

• English -Upper Intermediate/Advanced is a must, esp. business communication (business emails)
• MS Office (esp. Excel), Google Sheets, PP presentaion - confident user
• Business communication - strong skill
• Basic understanding of corporate structure & processes will be a plus

Soft skills

• Highlevel of self-discipline, ability to manage workload and schedule without supervision
• Goal-oriented, but with attention to detail
• Ability to prioritize and manage work pressure
• Strong team player, ready to help
• Quick learner motivated by new challenges
• Excellent communicator with ability to negotiate and handle conflicts
   

Job Responsibilities

• Coordinate resource allocations and time reports;
• Prepare and validate invoices and billing statements;
• Joining procedure (program level), conduct meetings with teams;
• Create drafts of project budget forecasts;
• Validate profitability reports;
• Coordinate shipment process;
• Create and maintain program-level documentation (process requirements, internal instructions etc.);
• Drive maintenance of internal management systems (dashboards, etc.) ensuring they are up-to-date;
• Provide support for visits organization (customers representatives visiting  company premises or vice versa) - optional;
• Provide support in organization of program-specific trainings and events - optional;
• Work with company’s internal departments (HR, recruiting, ES, travel, etc.) and with customers representatives on program management requests.

Department/Project Description

We are looking to add a strong player to our team. Vacancy of Program Coordinator would be perfect for a person who is intelligent, confident, likes order but is ready for challenging tasks; can be creative about routine tasks but not easily bored; is a strong team player but can work independently; high level of self-discipline is crucial for this position.

Previous experience of working in IT industry would be a plus but not mandatory.

We are an iGaming company with over three years of experience and a team consisting of more than 1000+ specialists.

Our achievements include 8 major projects that are popular among our clients and successfully operate in Tier-1 countries. The company attracts and values highly qualified specialists, which allows us to effectively build processes and successfully expand our presence in new locations.

Become part of a team that launches new projects in various markets and shapes the future of the iGaming industry. We are inviting an experienced Country Manager / CEO to lead the launch of a gambling project in a new GEO.

What experience is important to us:

• Experience in the iGaming niche or related industries
• 3+ years in leadership positions
• Outstanding organizational and leadership qualities, along with competency in strategic planning and business development
• Strong analytical skills, ability to use data for business decision-making
• Deep understanding of financial business processes
• Risk assessment, ensuring control and mitigation
• Excellent communication skills
• Knowledge in related areas (finance, law, marketing)

• Leadership of a team of 500+ employees

   

What you will do:

• Ensure product development and profitability
• Transform strategy into actionable steps for growth by implementing organization-wide goal setting
• Oversee financial management, budgeting, and financial stability
• Manage daily operations to ensure efficiency and effectiveness
• Maintain strong relationships with partners, ensuring their needs are met and any issues are resolved promptly
• Monitor company activities and employee performance, fostering an inclusive culture that helps team members thrive and achieve organizational goals

• Hire, develop, and engage with a high-performing executive team

   

Why you should join us:

• You will have the chance to influence the product and assemble a team that fits your vision.
• Absence of micromanagement, hierarchy, fast decision-making speed.
• Competitive salary and incentives for your contribution and result.
• The opportunity to participate in the company's internal events: open negotiations and product meetings.
• Our main working schedule: 10:00 - 19:00 (GMT+3), fully remote plus coworking space payment worldwide.
• Attending top conferences around the world.
• Perks such as paid sick leave and vacations, plus additional day off in honor of your birthday.
• Investment in both hard skills and personal skills.

As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. And we recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

Join the best 🚀

SBC Performance is a digital marketing and ad-tech ecosystem partnering with the world’s top ad platforms to drive performance. We help brands scale globally through high-converting creative marketing solutions and smart campaign optimization. We’re proud to be elite partners with TikTok (Top 1 globally), Meta (Top 10), and Google.

With 250+ professionals across international arena, including the US, Czech Republic, Poland, Ukraine, etc we are building a fast-moving, data-first performance culture.
 

We are looking for a Compensation & Benefits Manager (an independent expert role without a team in direct reporting) who will take ownership of developing and administering the company's reward systems. The role reports directly to the HR Director.

Key Responsibilities

• Design and develop job architecture, grading systems, and career tracks.
• Develop and maintain compensation structures (salary ranges) and ensure internal pay equity.
• Manage salary review cycles (merit increases, promotions) and bonus programs.
• Monitor the labor market, conduct benchmarking, and prepare recommendations for compensation offers.
• Forecast, plan, and control the payroll budget (Total Payroll / Compensation Budget).
• Manage the corporate benefits package and long-term incentive programs.

Requirements

• Mid-level experience in Compensation & Benefits.
• Knowledge of the Ukrainian labor market.
• Understanding of the arbitrage / product-driven business environment.
• Strong analytical skills: payroll planning, scenario analysis, and working with management reporting.
• Experience in developing grading systems, compensation ranges, and bonus structures.
• Understanding of equity / stock option principles will be a plus.
• Flexibility, strong argumentation skills, and the ability to explain complex financial concepts in a simple way.
• English — preferred but not required.

Working Conditions

• Opportunity to work fully remotely or from our office in Prague.
• Flexible working hours: start your day between 9:00 and 11:00 CET.
• Provision of all necessary equipment.
• Paid vacation, sick leave, and public holidays.
• Educational support: reimbursement for certifications and training, plus a strong knowledge-sharing culture.
• Corporate events and an open feedback culture.

Hiring Process

1. CV screening
2. Interview with a recruiter
3. Reference checks
4. Interview with a company interviewer
5. Test assignment (optional)
6. Final meeting with the CEO

Mid-level Backend / Automation Engineer (AI Integration)

Company: Archicgi
Location: Remote (Ukraine)
Employment type: Full-time

About Us

Archicgi is an international 3D visualization company working with furniture and interior brands worldwide. We are actively implementing AI solutions to optimize internal workflows, automate routine processes, and improve operational efficiency.

We are looking for a Mid-level Backend / Automation Engineer to help us integrate AI into business processes and build scalable backend services.

Responsibilities

• Develop backend services for internal automation tools
• Integrate AI/ML models into existing workflows
• Build API integrations with internal and third-party services
• Automate data validation, processing, and reporting
• Develop cloud-based microservices and background jobs
• Work with queues and task processing systems
• Collaborate with product and operations teams to identify automation opportunities

Tech Stack

• Python 3.10+
• FastAPI
• REST APIs (httpx / requests)
• PostgreSQL / Redis
• RabbitMQ / Celery
• Docker
• Google Cloud or AWS
• AI/ML integrations (PyTorch, TensorFlow, scikit-learn, or LLM APIs)

Requirements

• 2+ years of backend development experience (Python)
• Experience building and maintaining REST APIs
• Experience integrating external services via API
• Understanding of asynchronous processing and queues
• Basic understanding of AI/ML integration in backend systems
• Experience with cloud platforms
• Intermediate+ English

Nice to Have

• Experience with Slack API integrations
• Experience with LLM-based automation
• Experience designing scalable system architecture
• Background in workflow automation

What We Offer

• Fully remote position
• Competitive compensation
• Opportunity to build AI-driven internal products from scratch
• Direct impact on company efficiency and growth
• Fast hiring process

If you’re passionate about backend development and AI-driven automation — we’d love to connect.

Responsibilities

Model Fine-Tuning and Deployment:

Fine-tune pre-trained models (e.g., BERT, GPT) for specific tasks and deploy them using Amazon SageMaker and Bedrock.

RAG Workflows:

Establish Retrieval-Augmented Generation (RAG) workflows that leverage knowledge bases built on Kendra or OpenSearch. This includes integrating various data sources, such as corporate documents, inspection checklists, and real-time external data feeds.

MLOps Integration:

The project includes a comprehensive MLOps framework to manage the end-to-end lifecycle of machine learning models. This includes continuous integration and delivery (CI/CD) pipelines for model training, versioning, deployment, and monitoring. Automated workflows ensure that models are kept up-to-date with the latest data and are optimized for performance in production environments.

Scalable and Customizable Solutions:

Ensure that both the template and ingestion pipelines are scalable, allowing for adjustments to meet specific customer needs and environments. This involves setting up RAG workflows, knowledge bases using Kendra/OpenSearch, and seamless integration with customer data sources.

End-to-End Workflow Automation:

Automate the end-to-end process from user input to response generation, ensuring that the solution leverages AWS services like Bedrock Agents, CloudWatch, and QuickSight for real-time monitoring and analytics.

Advanced Monitoring and Analytics:

Integrated with AWS CloudWatch, QuickSight, and other monitoring tools, the accelerator provides real-time insights into performance metrics, user interactions, and system health. This allows for continuous optimization of service delivery and rapid identification of any issues.

Model Monitoring and Maintenance:

Implement model monitoring to track performance metrics and trigger retraining as necessary.

Collaboration:

Work closely with data engineers and DevOps engineers to ensure seamless integration of models into the production pipeline.

Documentation:

Document model development processes, deployment procedures, and monitoring setups for knowledge sharing and future reference.

Must-Have Skills

Machine Learning: Strong experience with machine learning frameworks such as TensorFlow, PyTorch, or Hugging Face Transformers.

MLOps Tools: Proficiency with Amazon SageMaker for model training, deployment, and monitoring.

Document processing: Experience with document processing for Word, PDF, images.

OCR: Experience with OCR tools like Tesseract / AWS Textract (preferred)

Programming: Proficiency in Python, including libraries such as Pandas, NumPy, and Scikit-Learn.

Model Deployment: Experience with deploying and managing machine learning models in production environments.

Version Control: Familiarity with version control systems like Git.

Automation: Experience with automating ML workflows using tools like AWS Step Functions or Apache Airflow.

Agile Methodologies: Experience working in Agile environments using tools like Jira and Confluence.

Nice-to-Have Skills

LLM: Experience with LLM / GenAI models, LLM Services (Bedrock or OpenAI), LLM abstraction like (Dify, Langchain, FlowiseAI), agent frameworks, rag.

Deep Learning: Experience with deep learning models and techniques.

Data Engineering: Basic understanding of data pipelines and ETL processes.

Containerization: Experience with Docker and Kubernetes (EKS).

Serverless Architectures: Experience with AWS Lambda and Step Functions.

Rule engine frameworks: Like Drools or similar

If you are a motivated individual with a passion for ML and a desire to contribute to a dynamic team environment, we encourage you to apply for this exciting opportunity. Join us in shaping the future of infrastructure and driving innovation in software delivery processes.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German language. 

Job Details:

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

Role Overview

As the Head of Managed Services at ThingsBoard, you will be the founder and leader of our new Private Cloud department. This is a critical business unit where the "Product" is the seamless operation, performance, and reliability of ThingsBoard instances in the cloud. You will lead a team of Customer Reliability Engineers (CREs) and Technical Account Managers (TAMs) to ensure that our largest customers receive a premium, "zero-friction" experience.

Key Responsibilities

1. Team Leadership & Motivation

• Build the Culture: Foster a "CRE mindset" where engineers are motivated to automate repetitive tasks and take pride in 99.9% uptime.
• Mentorship: Conduct 1-on-1s, identify skill gaps, and provide the team with the tools (including AI-driven automation) they need to succeed.
• Resource Management: Manage the hiring roadmap and on-call rotations to ensure 24/7 coverage without team burnout.

2. Process Ownership & Maintenance

• The Playbook: Design and maintain the internal "Standard Operating Procedures" (SOPs) for deployment, patching, and incident response.
• SLA Enforcement: Define and monitor Service Level Agreements (SLAs). You are responsible for ensuring we meet our promises to the customer.
• Operational Excellence: Ensure every technical fix is documented in the Internal Knowledge Base to prevent recurring issues.

3. Strategic Customer Management ("Know Your Customer")

• Usage Insights: Deeply understand how our customers use ThingsBoard (device counts, data frequency) to anticipate scaling needs.
• Voice of the Customer: Act as the internal advocate for Private Cloud clients, providing feedback to the core Product team on how to make the platform more "manageable."
• Escalation Point: Serve as the final point of contact for high-value customers during critical incidents or complex business discussions.

4. Continuous Improvement & FinOps

• Margin Optimization: Constantly look for ways to reduce our cloud spend (AWS/Azure/GCP) while maintaining performance.
• Automation First: Drive the team to replace manual "tinkering" with automated scripts and AI-augmented workflows.
• Efficiency: Reduce the "Time to Onboard" for new customers through process refinement.

5. Strategic Task Prioritization

• The Buffer: Protect the team from "feature creep" and distractions. You decide what is a "Critical Priority" vs. what can wait.
• Roadmap Alignment: Balance technical debt (fixing the infrastructure) with business growth (onboarding new clients).

Requirements & Skills

Technical Awareness

• Cloud Literacy: You understand VPCs, Load Balancers, Managed Databases, and Kubernetes. You don’t need to be the one writing the code, but you must be able to "speak the language" and validate the team's technical decisions.
• Architecture Mindset: Ability to understand the ThingsBoard stack and how it interacts with different cloud provider services.

Leadership & Soft Skills

• Conflict Resolution: You are the calm in the storm. Whether it’s a heated discussion between Sales and Engineering or a frustrated customer during an outage, you find the "Win-Win" solution.
• Proactive Problem Solving: You don't wait for a ticket to be filed. You see a bottleneck in the onboarding process and fix it before the next customer arrives.
• Communication: Ability to translate deep technical metrics (latency, IOPS, CPU steal) into business value for the CEO and customers.

Experience

• 5+ years in a leadership role within a SaaS, MSP, or DevOps environment.
• Proven experience in managing customer relationships and technical service delivery.
• Experience with SLA management and high-availability systems.

Why Join This Role?

You aren't just managing a team; you are building a new revenue stream for ThingsBoard. You have the autonomy to define the tools, the processes, and the team structure from day one.

Success in the first 90 days looks like:

• 30 Days: Complete audit of current manual deployment steps and identification of the first three automation targets.
• 60 Days: Launch of the first version of the "Private Cloud Playbook" and Internal Knowledge Base.
• 90 Days: Successful, "quiet" onboarding of a new client where the process was 80% automated and documented.

What We Offer?

• Work on a global product (open-source IoT, over 20k GitHub stars).
• Clear tasks and team support.
• Career growth and regular reviews.
• Medical insurance or compensation program.
• 17 vacation days and 10 sick leaves.
• Corporate English classes.
• Comfortable office in Kyiv (Podil) + flexible schedule.