Jobs at Djinni

We are an IT company specializing in web and mobile application development. 

We are looking for a results-driven B2B Sales Manager who will take ownership of the full sales cycle — from lead generation to closing deals — and help grow our presence in international markets.

Responsibilities:

• Active lead generation in the B2B segment via Upwork, Clutch,  email outreach, LinkedIn and other platforms.
   
• Initiating first contact, conducting online meetings, and presenting company services to potential clients.
   

• Preparing personalized commercial proposals, participating in negotiations, and supporting deals until closing.

   

• Developing and executing strategies for new client acquisition and building long-term relationships.
   
• Market research, competitor analysis, and identifying new niches and opportunities.
   

• Collaborating with marketing and technical teams to create strong proposals and marketing materials.

   

• Achieving sales targets and providing regular performance reports.
  
   

Requirements:

• At least 2,5  years of experience in B2B sales in the IT industry (web / mobile development).
• English level Upper-Intermediate or higher (spoken and written communication with international clients).
• Strong skills in cold sales, negotiations, and objection handling.
• Experience working with CRM systems (e.g., HubSpot, Pipedrive).
• Experience selling outsourcing / outstaffing services.
• Experience working with US / EU clients.
• Understanding of web / mobile development process.
• Self-organization, analytical thinking, and result-oriented mindset.

We offer:

• Competitive salary based on experience
• Official cooperation as a private entrepreneur (FOP) with full support and accounting assistance
• Paid sick leave and annual leave
• Fully remote work format
• Stable workload and long-term cooperation

We're looking for Technical Support Agents to join our 24/7 support team in Kyiv. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organised and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

Nice to Have

• Previous experience in customer support, technical support, or a help desk environment
• Interest in or familiarity with live streaming, video, or sports broadcasting
• Exposure to ticketing systems, CRMs, or support tooling
• Basic understanding of APIs, web technologies, or streaming protocols

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

We’re looking for a skilled TA specialist who enjoys working on roles that aren't straightforward. Most of our hiring focuses on senior and niche IT positions, where success depends on persistence, creativity, and strong judgment.
This role comes with real challenges — and real impact for the right person 
What you’ll work on:
• Hiring for senior and hard-to-fill IT roles 
• Running full-cycle recruitment with a focus on quality and speed 
• Working closely with hiring managers to move roles forward and unblock decisions 
• Navigating ambiguity and bringing structure into complex hiring processes 
What makes this role interesting: 
• You’ll work on roles where each hire actually matters 
• You’ll deal with real hiring challenges, not repetitive pipelines 
• You’ll have space to experiment and find your own ways to succeed 
• You’ll be trusted to manage your work without micromanagement What we expect: 
• Strong background in IT recruiting - 5+ years
• Experience with senior and niche roles 
• Ability to stay effective in fast-changing environments 
• High ownership and internal drive 
• Good judgment — knowing when to push, when to adjust, and when to rethink approach 

• Spoken English - confident B2 ot higher
  What you’ll get:
•  Fully remote setup 
•  High level of autonomy and trust 
•  Work that is challenging, not routine 
•  A team that values initiative and results

Responsibilities

• Ongoing support and maintenance of customer cloud environments
• Act as main point of contact (POC) for assigned customers
• Handle monitoring, alerts, incidents, and escalations
• Execute planned activities: DR drills, restore drills, upgrades, migrations
• Support EKS clusters: updates, migrations, dependency handling
• Assist during critical launches and production incidents
• Work hands-on with AWS infrastructure using Terraform
• Use Bash and Python for automation, troubleshooting, and tooling
• Identify improvement opportunities and share insights with internal teams
• Maintain and update internal knowledge base and documentation
• Promote a strong customer experience and build long-term trust

Requirements

• 3 years of experience 
• Background in a Cloud MSP / AWS Partner environment – strong advantage
• Hands-on experience with:
  • AWS
  • Terraform
  • EKS
  • Bash and/or Python
• Experience in support / operations / maintenance roles
• Strong analytical and troubleshooting skills
• Customer-facing mindset, communicator, and promoter
• Comfortable managing multiple customers simultaneously
• Fast learner, detail-oriented
• Proven ability to work in a fast-paced support environment
• Good written and verbal communication skills in English

Our client is a travel tech startup that helps users automatically save money on flights and hotel bookings. The platform monitors booked reservations and, if the price drops, rebooks or secures a refund so users get the savings without any manual effort. The product integrates with users’ email to track bookings and works with major airlines and hotels worldwide. The company operates on a performance-based model, taking only a percentage of the savings it generates.

Requirements

Must-have skills

• Node.js — 8-10+ years of commercial experience
• Express.js — building REST APIs, middleware, routing
• MongoDB — Mongoose ODM, aggregations, indexing, query optimization
• Redis — caching, pub/sub, queues
• Testing — writing unit and integration tests (Mocha, Chai, Supertest or similar)
• Git — branching, code review, merge requests
• REST API — design and third-party integrations

Nice-to-have skills

• TypeScript — typing, migrating JS projects to TS
• GCP (Google Cloud Platform) — Cloud Run, KMS, Cloud Storage
• OpenSearch/Elasticsearch — full-text search, indexing
• REDIS — cache, queues
• Socket.io/WebSockets — real-time communication
• Gmail API / Google APIs — OAuth 2.0, email processing
• Stripe — payment integration, webhooks
• Twilio — SMS notifications
• Cheerio — HTML parsing
• Handlebars — email templating

Would be a plus

• Knowledge of queue patterns and background job processing
• Experience with Passport.js (JWT, OAuth)
• Understanding of web application security principles (OWASP)

Responsibilities

• Develop and maintain backend services on Node.js
• Write automated tests for new and existing code
• Integrate with third-party APIs (payment systems, email services, SMS)
• Optimize performance and scalability
• Work with MongoDB database, Redis storage and OpenSearch engine
• Conduct code reviews and participate in technical discussions
• Work with existing codebase, refactoring

Tech Stack

• Runtime: Node.js 22
• Framework: Express.js
• Database: MongoDB (Mongoose)
• Search: OpenSearch
• Cache: Redis
• Real-time: Socket.io
• Cloud: GCP (Cloud Run)
• Auth: Passport.js (JWT, Google OAuth 2.0)
• Payments: Stripe
• Email: Gmail API, Resend
• SMS: Twilio
• Testing: Mocha, Chai, Supertest, Sinon
• Validation: Joi, Zod
• Logging: Winston

We are looking for a Project Manager who acts as a true Project Owner — a leader fully responsible for project performance, client satisfaction, and team success.
This role combines strategic thinking, operational excellence, and the ability to turn insights into measurable results.

Key Responsibilities:
Day-to-Day Operations & Performance Management

• Ensure consistent and high-quality delivery of project KPIs.
• Analyze operational data, identify performance gaps, and develop and implement improvement plans.
• Lead the project team, taking full responsibility for both external results and internal operations.
• Manage workforce planning: recruitment, training, scheduling, and resource allocation.
• Oversee project financials — control budgets, ensure cost efficiency, and prepare reports for internal and client use.
• Maintain clear and timely communication within the team and with stakeholders.

Client Relationship & Partnership

• Act as the primary owner of the client relationship — not only participating in, but leading and facilitating strategic meetings, Weekly/Monthly Business Reviews, and regular syncs.
• Build trust-based, partner-level relationships with key decision-makers.
• Proactively manage client expectations, identify risks, and ensure Key Client Satisfaction through transparency, reliability, and continuous improvement.

Strategic Management & Development

• Define and execute the long-term project strategy, fully aligned with client goals and company vision.
• Identify and implement opportunities for scaling, process optimization, and innovation.
• Translate strategic goals into actionable roadmaps with measurable outcomes.
• Anticipate operational challenges and design preventive actions to ensure sustainable delivery.

Cross-functional Leadership

• Collaborate effectively with internal departments — Operations, Training, QA, IT, and People teams.
• Ensure alignment and smooth communication between client and internal teams.

• Promote a culture of ownership, accountability, and continuous improvement across the project.

   

Requirements:

• 2+ years of experience as a Project Manager, Delivery Manager, or similar role in customer support, e-commerce, ride-hailing, or delivery projects.
• Proven track record of owning project results and managing large-scale operations.
• Strong analytical mindset and ability to make data-driven decisions.
• Excellent communication, negotiation, and leadership skills.
• Confident user of MS Power Suite (Excel, Power BI, PowerPoint, Teams, etc.).
• English — Fluent / Advanced level (verbal and written) — communication with a British decision-maker and key stakeholders.

You are our ideal candidate if you:

• Have English proficiency at B2 level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Qualification of B2B leads: evaluating potential dealers to ensure they meet requirements and assessing their readiness for cooperation;
• Classifying leads (qualified / unqualified) and recording results in the CRM system;
• Conducting cold outbound calls to attract new dealers;
• Presenting the company’s business model and identifying interest during the first contact;
• Processing inbound leads and converting interest into full registration;

• Supporting dealers throughout the registration process, explaining cooperation terms, and transferring qualified partners to the next stage of the process.

   

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);
• Career growth opportunities (development within the project as well as in other structural departments of the company);
• Working schedule: Monday–Friday, 09:00–18:00.

    We are looking for an experienced Head of Analytics / Analytics Manager to lead the development and maintenance of company-wide reporting, manage core data sources, and drive the implementation of modern analytics and AI-enabled solutions. 
    This role combines hands-on expertise in Power BI, SQL, and Python with ownership of analytics processes, data quality, and a small analytics team. You will play a key role in ensuring reliable management reporting, supporting business growth, and evolving our analytics ecosystem.


Key Responsibilities

• Design, build, and maintain Power BI dashboards and reports for company management and business stakeholders ;
• Own and manage global data sources, including:
 - HRM system ;
 - Time tracking system ;
 - Agent schedules and workforce data ;

• Fully build and support reporting and data logic for the company’s main project, ensuring data accuracy and consistency ;

• Implement reporting for new projects, including: 
- Connecting to new data sources o Integrating data via APIs ;
- Creating new dashboards and data models; 

• Develop and improve data models and DAX calculations in Power BI ;

• Write and optimize SQL queries and data transformations; 

• Participate in the development of Microsoft Fabric capabilities within existing processes; 

• Coordinate implementation of ML / forecasting solutions together with external vendors; 

• Lead and manage a small team: Reporting & Data Analyst and Operational Analyst;
• Define priorities, distribute tasks, and review results;

• Ensure documentation, stability, and reliability of reporting solutions;

• Collect, process, and analyze Customer Experience (CX) data (CSAT, NPS, CES, QA scores, customer feedback, complaints, etc.)
• Build CX dashboards and analytical views to monitor service quality and customer satisfaction
  
  Required Qualifications
   
• Higher education in IT, Computer Science, Mathematics, Finance, or related field;
• 3+ years of hands-on experience with Power BI;
• Strong and practical knowledge of DAX;
• 3+ years of experience with SQL and building complex queries;
• 1+ year of experience with Python (for data processing / automation / ETL tasks);
• Experience connecting to external systems via APIs;
• Solid understanding of data modeling and BI best practices;
• Experience working with large datasets;
• English level: B1 or higher;

Nice to Have
 

• Experience with Microsoft Fabric (Dataflows Gen2, Lakehouse/Warehouse, Notebooks, Pipelines);
• Exposure to forecasting or machine learning concepts;
• Experience in BPO / Contact Center / Operations analytics;

What We Offer

• Opportunity to build and shape the analytics function
• Direct impact on management decision-making
• Participation in AI-driven analytics transformation
• Professional growth in a fast-scaling company

 We’re looking for  HR Business Partner to shape the future of culture and growth at Simply Contact.

   It’s not just about HR. It's about developing a culture and outstanding employee experience.

Key Responsibilities:

• Coordinate the People Partnership framework across departments and projects, ensuring effective collaboration between HR, team leads, and business leaders on people-related topics;
• Support the development and alignment of People Partners, facilitating regular communication, knowledge sharing, and consistent HR practices across teams;
• Lead organizational culture evolution by shaping values-based programs, rituals, and internal campaigns that support engagement, inclusion, and performance;
• Build and scale a data-driven Employee Experience framework, from onboarding through engagement, retention, and internal mobility;
• Act as a key driver of corporate culture: facilitate rituals, team events, and cross-cultural synergy;
• Monitor employee satisfaction and engagement through surveys and follow-up action plans;
• Initiate programs to increase retention, internal mobility, and motivation;
• Collaborate with recruiters to ensure cultural fit and smooth integration for new hires;
• Stay updated on HR trends, tools, and global best practices.
•  

What We’re Looking For:

• 2+ years of experience in HRBP / HR Generalist roles within BPO, IT, or service industries;
• Proven experience in driving culture initiatives, internal communication, or team building;
• Strong communication, facilitation, and conflict resolution skills;
• Strategic and structured thinking with a hands-on mindset;
• Ability to multitask and support multiple teams simultaneously;

• Fluency in English and Ukrainian (B2+);

   

What we offer:

•  Сompetitor's salary and bonus system;
•  Freedom to create and own high-impact projects;
•  Clear KPIs, budget, and support from HR and leadership;
•  A company that values people, creativity, and culture as much as results.

We're a US-based entertainment tech company in hyper-growth mode. Our mobile product has found strong product–market fit in North America, and now we're scaling aggressively.

We're looking for a world-class User Acquisition leader to help us grow from $500K to $10M+ in monthly ad spend — profitably.

We are looking for a hands-on Senior User Acquisition Manager to lead and scale paid acquisition across Meta, Snapchat, and TikTok. This role combines strategic ownership with operational execution: you will be responsible for building a scalable acquisition system, driving traffic and profitable growth, and shaping the creative and data-driven strategy for US and Canadian markets.
 

This is not just a managerial role — hands-on execution and the ability to optimize campaigns, budgets, and creative testing frameworks are key.
 

Responsibilities

• Own and scale acquisition campaigns on Meta Ads, Snapchat, and TikTok across the US & Canada.
• Build a systematic and repeatable acquisition engine, including funnels, audiences, and creative testing frameworks.
• Collaborate closely with the Creative Lead and design team.
• Analyze key metrics (LTV, CAC, ROAS, ROMI, ROI) and optimize campaigns for maximum profitability.
• Research competitors and implement best practices for campaign growth.
• Experiment with new channels, technologies, and hypotheses.
• Manage budgets efficiently and structure campaigns for scalable growth.
• Contribute to strategic improvements and growth initiatives within the UA department.
   

Requirements

Must-have

• 2+ years of experience in User Acquisition
• Proven experience running Meta Ads and other paid channels (Snapchat, TikTok).
• Strong track record working with US and Canadian markets.
• Demonstrated ability to scale campaigns profitably.
• Deep understanding of creative testing frameworks and performance optimization mechanics.
• Strong hands-on execution skills and data-driven decision-making.
• Intermediate English.
   

Nice-to-have

• Experience building or restructuring acquisition teams.
• Experience working in high-volume creative environments.
• Familiarity with sweepstakes or subscription-based products.
• Performance-driven mindset with strong accountability for results.
   

Why Join Us?

💰 Big budgets — $500K+/month with a clear path to scale to $10M+ monthly ad spend

📊 Strong analytics infrastructure — dashboards, attribution, and everything you need to make data-driven decisions

🎨 Established creative pipeline — dedicated Creative Lead and design team, no creative bottlenecks

🚀 High autonomy — own your results with direct access to founders and fast decision-making

📈 Real impact — your work directly drives company growth and market expansion

About the company

We are a global product-driven company operating in the digital advertising space, building advanced solutions that help brands reach their audiences while enabling publishers to unlock additional revenue streams. Our focus is on developing high-impact ad formats and improving the overall advertising experience through innovation and technology.
 

Role overview

We are looking for a Senior Account Manager to join our remote team on a full-time basis. In this role, you will be responsible for managing and expanding a portfolio of client accounts, ensuring strong performance and long-term partnerships.
 

Key responsibilities

• Build and maintain strong relationships with clients, acting as their primary point of contact
• Monitor campaign performance and proactively identify areas for optimization
• Analyze data and translate insights into actionable improvements
• Implement optimizations and ensure delivery against agreed KPIs
• Coordinate with internal teams (product, technical, commercial) to achieve business goals
• Handle day-to-day client communication, resolve issues, and align on expectations
• Provide feedback and insights to support product enhancements and ongoing improvements
  
  Requirements
• 2+ years of experience in Account Management, Customer Success, or Ad Operations within AdTech
• Solid understanding of the programmatic ecosystem (DSPs, SSPs, exchanges, etc.)
• Experience with audio monetization (in-app, podcasts, or streaming) is a strong advantage
• Strong analytical mindset with the ability to work with performance data
• Experience investigating campaign issues (delivery, discrepancies, traffic quality)
• Excellent communication and negotiation skills
• Upper-intermediate or higher level of English (written and spoken)
• Strong organizational skills and ability to manage multiple priorities
• Self-driven and comfortable working independently in a fast-paced environment

Solid Software is a Flutter & Dart software development company with a proven track record.
 

We’re growing our team and looking for a driven Junior Flutter Engineer to join us.
 

We’ve been all-in on Flutter & Dart since 2018. That experience is something we actively share with our community, and we’re excited to bring on someone who wants to grow into a true expert.
 

Whether you`re a Junior, Strong Junior, or feel like you’re already knocking on Mid`s door — we want to hear from you.The role is shaped around your experience.
 

Apply now and enjoy bringing innovation to life!
 

What will you do?

• Contribute to the full development cycle of Flutter & Dart apps;
• Work across a variety of projects, from scratch to ongoing support and feature development, always with a focus on quality;
• Write clean, maintainable code following best practices and coding standards;
• Contribute to technical documentation and internal guides;
• Continuously grow your skills and deepen your Flutter & Dart expertise alongside engineers who’ve been doing this since 2018.
 

Requirements:

• Knowledge of Flutter & Dart Core;
• Strong knowledge of Computer Science fundamentals;
• Background in Android/ iOS development would be a plus;
• Upper-Intermediate English (B2): comfortable enough to gradually join in calls as you settle in;
• Good understanding of OOP/ SOLID/ DRY principles;
• A habit of asking the right questions and getting to the bottom of things;
• The ability to think independently and drive things forward without waiting to be nudged.
 

Why Solid Software?

• We support Ukraine;
• A wonderful team of enthusiasts and like-minded people;
• One of the biggest Flutter expertise in Ukraine and the world;
• Atmosphere of comfortable work & life balance;
• Flexible schedule and work-from-home opportunity;
• Opportunity to work on projects with different Flutter directions (web, mobile, tablet, watch, desktop);
• MacBook Pro and great tech;
• Decent compensation;
• Lack of bureaucracy;
• Compensation for professional events, English lessons, sports activities;
• Corporate online parties and fun team-buildings;
• Anniversary and birthday presents;
• Accounting and lawyer services.
 

Professional growth:

• Onboarding and mentorship program with a dedicated onboarding Flutter guide built by our team;
• Internal Career Path program from Developer to Architect that consists of knowledge areas for IT specialists, books, training sessions, and work activities;
• Corporate library with the best programming books (+ an ability to order a particular book if we don’t have it);
• Professional and constant feedback.
 

We truly value the unique talents and skills that each individual brings to our company. As we continue on our journey of growth, we eagerly anticipate the opportunity to welcome you into our team.
 

Talk to you soon!

Project Description
As a Senior Backend Developer, you will join a high-profile team of business analysts, solution architects, and developers working on a strategic project within Group Accumulation Management.
You will be responsible for designing and implementing integration solutions based on business requirements across the full project lifecycle, with a focus on agile development, data modeling, and domain expertise in Commercial Insurance and Risk Management.

Responsibilities

• Work with IT Solution Architect to clarify business requirements and estimate development efforts
• Break down tasks and implement user stories
• Collaborate with the Quality Assurance team on issue reporting, resolution, and change control
• Assist other teams with troubleshooting issues related to applications and integrations

Mandatory Skills

• CQRS
• Microsoft Azure DevOps
• Microsoft Azure SQL
• SOLID principles

Technical Competencies

.NET / C#

• Strong hands-on experience with C# and modern .NET (6/7/8)
• Experience building Web APIs and backend services (ASP.NET Core)
• Solid understanding of dependency injection, middleware, and configuration management
• Experience with RESTful services and API design best practices
• Understanding of authentication and authorization (OAuth2 / JWT)

Cloud Technologies

• Experience with at least one cloud platform: Azure (preferred) / AWS / GCP
• Experience with cloud-native application design
• Experience with PaaS services (App Services, Azure Functions, etc.)
• Experience with containerization (Docker)
• Experience building and maintaining CI/CD pipelines
• Understanding of microservices architecture
• Understanding of observability (logging, monitoring, tracing)
• Experience with configuration and secrets management

MS SQL Server

• Strong experience with Microsoft SQL Server
• Database design and schema optimization
• Writing complex T-SQL queries, stored procedures, and functions
• Performance tuning and query optimization
• Indexing strategies and execution plan analysis
• Experience with data migration and transformation

Experience

• 4–6+ years of professional experience in C#/.NET development
• Proven experience delivering cloud-based solutions
• Hands-on experience with MS SQL in enterprise environments

Nice-to-Have Skills

• Additional relevant technical or domain experience is a plus

Languages

• English: B2 (Upper Intermediate)

We are looking for an experienced Engineering Manager to lead and scale our engineering teams building a high-performance trading platform. You will be responsible for people leadership, delivery excellence, and technical direction across a hybrid infrastructure.

This role sits at the intersection of engineering, infrastructure, and business, with a strong focus on reliability, performance, and scalability in a latency-sensitive environment.

Responsibilities

- Lead and manage cross-functional engineering team up to 10 engineers (backend, frontend, infrastructure, mobile)

- Own delivery, quality, and technical outcomes for your teams

- Partner closely with Product, Trading, and Senior Engineering leadership to translate business requirements into technical execution

- Drive and evolve engineering processes: planning, estimation, CI/CD, code reviews, testing, and release management

- Guide architectural decisions for systems running on hybrid infrastructure

- Ensure high availability, performance, and observability of production systems

- Identify and reduce technical debt, while maintaining delivery velocity

- Hire, onboard, mentor, and grow engineers; conduct 1:1s and performance reviews

- Foster a culture of ownership, customer first, and result-oriented

Requirements

- 5+ years of professional software engineering experience

- 3+ years in an Engineering Manager role

- Background in financial systems, trading platforms, or other high-reliability domains

- Strong understanding of backend systems, ideally with hands-on experience in Ruby

- Experience operating systems on AWS (EC2, networking, security, monitoring)

- Experience working with on-premise infrastructure and hybrid environments.

- Knowledge of CI/CD pipelines, infrastructure automation, and deployment strategies

- Familiarity with observability tools (metrics, logging, alerting) and performance monitoring

Will be a Plus

- Experience with low-latency or high-throughput systems

- Exposure to trading, fintech, or market-data platforms

- Experience scaling teams and systems

- Hands-on experience with infrastructure-as-code tools

Role Summary

We are hiring someone to identify, build, and scale AI-powered workflows that improve internal operations. This role is focused on using AI tools, automation platforms, APIs, and lightweight scripting to reduce manual work, improve speed, and drive measurable business impact.

This is a hands-on role for someone who can understand business problems, design practical solutions, and implement automations that teams actually use.

What This Person Will Do

Identify Opportunities

• Review internal workflows and find repetitive, manual, or inefficient processes
• Spot areas where AI or automation can save time, improve quality, or reduce operational friction
• Prioritize opportunities based on impact, speed to implement, and business value
   

Build automations

• Design and implement AI-powered workflows using LLMs, agents, automation platforms, APIs, and lightweight scripting
• Connect systems such as CRM, support tools, docs, spreadsheets, internal tools, and knowledge sources
• Prototype quickly, test in real workflows, and improve over time
   

Own the workflow layer

• Create prompts, instructions, templates, and reusable workflow components
• Organize the context and information AI systems need to perform well
• Improve reliability, usability, and repeatability of AI workflows
   

Drive adoption

• Roll out solutions to internal teams
• Train users on how to use workflows effectively
• Write lightweight documentation and playbooks
• Gather feedback and improve workflows based on real usage
   

Measure results

• Define success metrics for each workflow
• Track outcomes such as time saved, reduction in errors, faster turnaround times, adoption, and ROI

Qualifications

• Experience in operations, automation, RevOps, BizOps, solutions, enablement, internal tools, consulting, or applied AI work
• Strong ability to identify inefficient workflows and turn them into practical automation opportunities
• Experience building workflows with tools such as Zapier, Make, n8n, Airtable, Notion, Retool, Clay, Glean, OpenAI, Claude, Gemini, or similar platforms
• Comfort working with APIs, webhooks, JSON, spreadsheets, databases, and SaaS integrations
• Ability to use lightweight Python or JavaScript when needed, but this role does not require a traditional software engineer background
• Strong understanding of how to combine AI tools, structured workflows, human review, and business logic
• Good judgment about when to use AI versus standard automation or manual review
• Strong written and verbal communication skills
• Ability to work directly with non-technical stakeholders and translate ambiguous problems into working systems
• Experience documenting workflows, training users, and driving adoption across teams
• Comfort measuring outcomes such as time saved, workflow quality, reliability, and business impact
   

Nice to Have

• Experience with prompt design, evals, or agent workflows
• Familiarity with SQL, dashboards, or workflow reporting
• Experience connecting AI workflows into CRM, support, recruiting, or finance systems
• Experience rolling out new internal systems across teams

What Success Looks Like

A strong candidate for this role will:

• Quickly identify inefficient workflows
• Build useful automations without overengineering
• Connect AI tools to real business processes
• Create workflows that people actually use
• Focus on measurable business outcomes, not just experimentation