Jobs

DELIFOOD is a technology company developing digital services and tools for the food delivery and restaurant industry.

We’re looking for an experienced Product Manager / Product Owner with a strong understanding of the food tech and restaurant industry, who will work closely with business stakeholders and the development team to transform business needs into clear, practical product solutions.

Responsibilities

• Work closely with business stakeholders to understand business needs, problems, goals, and priorities;
• Analyze business requests and translate them into product solutions and initiatives;
• Define solution concepts, scope, MVP, and priorities;
• Create and manage Epics, Features, and User Stories;
• Own and prioritize the product backlog;
• Define and refine functional requirements, user flows, and business logic at the required level of detail;
• Collaborate with the development team throughout solution design and implementation;
• Make product decisions and manage scope changes during development;

• Drive initiatives from business need to production release.

   

Requirements

• 5+ years of experience as a Product Manager, Product Owner, or in a similar product role;
• Strong practical experience in food tech, food delivery, restaurant technology or restaurant operations;
• Good understanding of key restaurant and food delivery processes: order lifecycle, menu management, pricing, promotions, payments, delivery, and restaurant operations;
• Experience working directly with business stakeholders and development teams;
• Ability to identify the actual business problem behind stakeholder requests and translate it into a practical product solution;
• Experience defining scope, MVP, and priorities;
• Experience managing product backlogs and working with Epics, Features, and User Stories;
• Experience collecting and refining functional requirements;
• Good understanding of REST / GraphQL APIs and system integrations;
• Understanding of web and mobile product development;
• Experience working in Agile / Scrum environments;
• English — Advanced technical, Upper Intermediate daily.

Nice to have

• Experience with POS, KDS, restaurant management systems, delivery platforms, or aggregators;
• Experience working with WordPress / WooCommerce-based products;
• Understanding of marketplace and e-commerce business models;
• Experience working with product metrics, analytics, and KPIs;
• Experience with products involving multiple external and internal integrations;

• Experience in Project Management or Delivery Management.

   

We Offer

• Fully remote work with a flexible schedule;
• Stable compensation in USD;
• Minimal bureaucracy and direct communication with decision-makers;
• Real influence on product and business decisions;
• Opportunity to work on scalable, real-world products in food tech.

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00 — 15:00 
Evening: 15:00 — 23:00 
Night: 23:00 — 07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Job Description

Job Description
Experience with C#
Experience in test implementation using .Net App Automation Framework
Experience with a BDD-based approach 
Experience with Desktop automation, including UI automation 
Experience with Reqnroll BDD framework would be a plus

Job Responsibilities

Work with the client team to identify and implement test cases for automation in the aligned Priority
Automation to seamlessly integrate with existing frameworks, workflows, and Lab environments
Potential risks associated with automation like cybersecurity threats, will be identified and mitigated
Estimate effort is based on the stability of the application
Execute the automation on schedules aligned with the client's QA runs
Analyze Automation results, debug and identify Product and Automation issues, file bugs appropriately and work on resolution as aligned with the client team.

Department/Project Description

Our Customer is a top hardware and software solutions provider in the enterprise and consumer space. The Customer is working on a big transformation and introducing a new set of AI-driven solutions to the market to provide elevated connectivity experience which comprise of various embedded programs, QA and analytics all working together

Skill Category

QA - Automation

Keyskills - Must Have

• .NET
• C#
• QA Automation

Job Description

• 5+ years of practical experience as a AQA Lead engineer with a strong focus on test automation
• Proven leadership abilities demonstrated through past roles and responsibilities
• Strong analytical and problem-solving abilities; able to identify root causes and propose effective solutions.
• Ability to work independent set up and maintain AQA processes and lead the team of up to 10 QA
• Capability of independently gathering information and defining issues on their own
• Solid knowledge of C#, .NET, and automation frameworks; ability to design scalable and reusable solutions
• Deep understanding of modern test automation patterns, standards, and algorithms
• Knowledge of Playwright will be a plus
• Strong working knowledge of API and microservices testing, including tools such as Postman, Swagger, ReadyAPI; Familiarity with
• RestSharp/HttpClient for REST API integration
• Solid understanding and hands-on experience of relational (SQL) and NoSQL (Cosmos DB) databases.
• Experience testing cloud-based and distributed systems, ideally on Azure (Azure Functions, AKS, Service Bus)
• Familiarity with front-end testing for modern frameworks such as React
• Exposure to D365 (Sales, Service, Power Apps) or willingness to quickly learn domain-specific testing approaches
• Understanding of data validation and testing pipelines (Databricks, dashboards, reference data management, ML-driven models)
• Experience with CI/CD pipelines (Azure DevOps, GitLab or similar) and containerized test execution in Kubernetes (AKS)
• Experience with task/bug tracking and creating/maintaining test documentation (bug reports, test designs, test cases, test reports)
• Analytical mind, problem-solving aptitude, excellent communication skills
• Upper-Intermediate English (spoken and written)
   

Job Responsibilities

Establish and maintain the processes within AQA teams.

Participate in the creation and maintenance of project-level QA artifacts
Design, implement, and maintain automation frameworks for cloud-native and distributed systems (C# stack, Azure environments)
Develop and maintain automated regression and integration test suites for APIs, microservices, and front-end applications
Ensure quality for event-driven systems (Service Bus) and serverless components (Azure Functions)
Plan and manage assigned testing activities, estimate automation efforts, and coordinate with team members to prioritize testing scope
 

Department/Project Description

GlobalLogic is searching for a motivated, results-driven, and innovative Lead AQA engineer to join our project team at a dynamic startup specializing in pet insurance. Our client is a leading global holding company that is dedicated to developing an advanced pet insurance claims clearing solution designed to expedite and simplify the veterinary invoice reimbursement process for pet owners.

You will be working on a cutting-edge system built from scratch, leveraging Azure cloud services and adopting a low-code paradigm. The project adheres to industry best practices in quality assurance and project management, aiming to deliver exceptional results.

We are looking for an engineer who thrives in collaborative, supportive environments and is passionate about making a meaningful impact on people's lives. If you are enthusiastic about building innovative solutions and contributing to a cause that matters, this role could be an excellent fit for you.

We are seeking a talented Talent Acquisition Specialist with a hands-on experience in recruiting tech professionals. As a Talent Acquisition Specialist you will play a pivotal role in identifying and securing exceptional candidates who possess skills and knowledge required for our success.

Explore opportunities at JustMarkets and become a part of our team of professionals!

Responsibilities

• Build a diverse pool of active and passive candidates for the business through proactive market research, candidate relationship management, active search methods, soliciting potential candidates from employees and managers, and using various job boards
• Thoroughly vet candidates and make recommendations on the most effective interviewing teams to reduce the time from selection to offer
• Manage the recruitment process from job posting to hiring
• Focus on candidate experience, ensuring fast and effective communication with candidates and hiring managers throughout the process
• Collaborate with hiring managers to effectively manage their expectations and ensure success
   

Requirements

• 3+ years of relevant full-cycle recruiting experience
• Experience with tech positions (DevOps, SRE, IT Specialists, etc.)
• Experience of conducting competency-based interviews
• Demonstrated ability to handle high-volume recruiting cycles
• Strong knowledge of common human resources practices
• Clear and concise verbal and written communication skills, including Upper — Intermediate English
• Ability to jump between high-level strategy and tactical execution
• High attention to detail, particularly when it comes to editing job descriptions, messaging candidates, and scheduling
• Experience in working with an international organization with competing priorities
   

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Company: A fast-growing Ukrainian company operating two international brands

Location: Remote

Type: Full-time. Evening and Night Shifts.

Language: English (external communication), Ukrainian (internal communication)

About Us

We are a fast-growing Ukrainian company operating two international brands: one specializing in full-service short-term rental property management (Airbnb and vacation rentals across Canada, the USA, and Dubai) and one operating in the health and wellness space, helping adults look and feel their best through evidence-based treatments delivered by licensed providers.

Together, our two brands are growing fast, and we're hiring a Chat Manager / Concierge Service Manager to join our remote support team. In this role, you'll manage guest communication for our short-term rental brand and client communication for our health and wellness brand, giving you exposure to two very different industries.

Responsibilities

• Respond to guest inquiries and messages for our short-term rental brand on platforms like Airbnb and VRBO
• Respond to client inquiries and messages for our health and wellness brand across chat, email, and other support channels
• Handle guest and client requests, concerns, and questions in a timely, polite, and professional manner
• Coordinate check-ins, check-outs, and special requests with internal operations staff
• Support health and wellness clients with general inquiries and appointment/consultation scheduling, routing any clinical questions to the appropriate licensed provider (no medical advice is given by this role)
• Manage guest and client communication during evening and night shifts
• Ensure high standards of hospitality and customer/client satisfaction across both brands

Requirements

• English: Intermediate to Upper-Intermediate (written and spoken)
• Strong writing skills with a polite, clear, and professional tone
• Experience in customer support or hospitality is a plus
• Comfortable communicating with two different types of customers (short-term rental guests and health & wellness clients)
• Ability to multitask and manage multiple chats
• Stable internet connection
• Responsible and responsive during assigned shifts

What We Offer

• Long-term remote position with a growing international company operating two brands
• Evening and night shift availability
• Supportive team and clear communication processes
• Valuable experience across the hospitality/property tech and health & wellness industries
• Monthly salary tied to the US dollar

We are looking for a Principal Backend & Data Architect to own the architecture of a complex data-intensive product from the ground up.

This is a hands-on technical leadership role for someone who has designed production-grade platforms where data modelling, versioning, traceability, permissions and long-term architectural decisions are critical.

What you will own

• Core backend and data architecture
• Domain and data modelling
• Versioned and temporal data structures
• Data provenance, lineage and historical recomputation
• Multi-tenant architecture and data isolation
• Permission models including RBAC / ABAC
• Auditability and traceability
• Computation and semantic layers
• Technical standards and architecture documentation
• Technical leadership and review of backend implementation

What we are looking for

• 8+ years of backend/software engineering experience
• Proven experience architecting complex, data-heavy production systems
• Excellent system design and data modelling skills
• Strong PostgreSQL / SQL expertise
• Experience with distributed systems, queues, background processing and APIs
• Experience with temporal, versioned or event-driven architectures
• Strong understanding of multi-tenancy, authorization and data security
• Ability to make architecture decisions and remain hands-on during implementation
• Experience leading senior engineers technically

Strong advantage

Experience with regulated or sensitive data, healthcare, fintech, insurance, IoT, analytics or decision-support platforms.

This is not a pure management or solution-architecture role. We are looking for someone who can design the foundation, challenge assumptions and stay close to implementation.

Meet the YozmaTech

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster. We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact. Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client is a CX AI platform that enables enterprises to deliver intelligent, automated, and personalized customer experiences across all digital channels. Powered by advanced AI, large language models, and real-time decisioning, the client transforms customer interactions into proactive, context-aware journeys-boosting efficiency, empowering agents, and driving measurable business outcomes at enterprise scale.
As a Data Engineer, you will play a key role in designing, building, and maintaining the data infrastructure that powers our products and drives business insights. This is an opportunity to join a fast-moving, innovation-driven team where your work will directly impact how we leverage data to serve global enterprises.

Key Requirements:
🔹4+ years of experience as a data engineer or similar role;
🔹2+ years of experience with Tablau;
🔹Expert-level proficiency in SQL (complex queries, performance tuning, database design);
🔹Strong proficiency in Python for data processing and automation;
🔹Solid understanding of data modeling, data warehousing concepts, and ETL/ELT methodologies;
🔹Strong problem-solving skills, attention to detail, and ability to work independently.
🔹English – Upper-Intermediate or higher.

Will be plus:
🔹Experience with cloud data platforms (AWS Redshift, Azure Synapse, Google BigQuery, or Snowflake);
🔹Familiarity with data orchestration tools (Airflow, dbt, Luigi, or similar);
🔹Background in working with large-scale datasets and big data technologies.

What you will do:
🔹Design, build, and maintain scalable data pipelines and ETL/ELT processes.
🔹Develop and optimize complex SQL queries, stored procedures, and database structures.
🔹Create and manage data models, data warehouses, and data lakes.
🔹Ensure data quality, integrity, and availability across systems.
🔹Collaborate with analytics, product, and engineering teams to support data-driven decisions.
🔹Monitor and troubleshoot data pipeline performance and reliability.
🔹Document data architecture, processes, and best practices.

Interview stages:
🔹 HR Interview;
🔹 Technical Interview;
​​​​​​​🔹 Technical Interview;
🔹 Reference Check;
🔹 Offer.

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products – and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.

From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

After you apply

We’ll keep it respectful, clear, and personal from start to offer.
You’ll always know what project you’re joining – and how you can grow with us.

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.

We are looking for a PPC Manager to own paid acquisition across the full funnel - from generating high-intent leads to driving SQLs and closed deals.

The main focus is ArboStar, our B2B vertical SaaS platform for the tree care and arboriculture industry. You will also support Tree Doctors, our B2C tree care partner in Canada, with local paid acquisition campaigns.

This is a hands-on individual contributor role reporting to the Marketing Director. You will manage paid media budgets directly, work daily in ad platforms, analyze performance, and own campaign optimization end-to-end.
 

Key Responsibilities

• Manage PPC campaigns across Google Ads, Meta Ads, LinkedIn Ads, Bing Ads, and platforms such as Capterra.
• Own campaign setup, targeting, budgets, bidding, optimization, and scaling.
• Track and optimize the full funnel from lead → MQL → SQL → closed deal.
• Work with GA4, Google Tag Manager, CRM data, and offline conversion tracking.
• Analyze campaign performance and turn data into actionable decisions.
• Run A/B tests and contribute to landing page optimization and CRO.
• Continuously improve lead quality, acquisition efficiency, and pipeline generated from paid media.
   

Requirements

• 3+ years of hands-on PPC experience, preferably in B2B SaaS.
• Strong experience with Google Ads, Meta Ads, LinkedIn Ads, and Bing Ads.
• Experience with GA4, GTM, offline conversions, and CRM data.
• Strong understanding of MQL → SQL conversion and full-funnel performance.
• Experience with CRO, landing page optimization, and A/B testing.
• Strong analytical skills and data-driven approach.
• English B2+.
• Self-directed, accountable, and comfortable owning performance end-to-end.
   

Nice to Have

• Experience in vertical SaaS.
• ABM or enterprise paid acquisition experience.
• International or multi-language campaigns.
• Experience with local-service/B2C lead generation.

What We Offer

• Fully remote work;
• Work time from: 4:00 PM to 12:00 AM Kyiv time (4 hours)
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language training;
• 10 days paid vacation;
• Competitive salary;
• Work in a green industry.

We are seeking a motivated Trainee Automation QA Engineer to join our Quality Assurance department. You will work closely with senior QA engineers who will help you master automation tools, build reliable test frameworks, and grow into a strong AQA professional. Our team is dedicated to delivering high-quality software through continuous testing and modern test automation practices.

Job Description

• Solid knowledge of software testing theory, test design techniques, and SDLC.
• Basic programming skills in one of the popular languages (JavaScript/TypeScript, Python, or Java).
• Understanding of automation testing concepts (UI and/or API automation basics).
• Basic hands-on experience with API testing tools like Postman.
• Familiarity with Git version control system.
• Strong analytical skills, attention to detail, and a proactive mindset.
• English level: B2 (Intermediate) or higher for working with test documentation and communicating with the team.

Job Responsibilities

• Write, maintain, and execute basic automated test scripts for Web UI and REST APIs under mentor supervision.
• Create clear bug reports and verify fixes.
• Participate in requirement analysis, test planning, and test cases creation.
• Collaborate closely with developers and QA leads to ensure high product quality
• Learn and apply new automation frameworks and testing practices.

Hi there! Do you want to make a significant contribution to the world of the gaming industry? We are looking for a dedicated Head of VIP to join our VIP team.
 
🧲 About the role
 
M5Team is a company of professionals that provides its clients with the highest level of customer service and the best sales solutions.
Our website is https://m5team.net/ .
 
Our values
 

• Lead from Within: We grow through trust, support, and knowledge sharing. We invest in our people to shape future leaders from the inside.
• Growth Mindset: A drive to act, experiment, and learn from mistakes. We value initiative and fast decision-making over rigid processes.
• Product Ownership: Personal accountability for user impact. Every role shapes the final product, so we treat our work as our own.

As we continue to grow, we're looking for a Head of VIP who can take full ownership of our VIP segment, build effective player management processes, and drive both player loyalty and business results.
In this role, you'll lead the VIP team, develop personalized player experiences and bonus programs, analyze player behavior, and identify opportunities to increase engagement, retention, and profitability across the high-value player segment.
We're looking for someone with strong iGaming VIP expertise, a deep understanding of player behavior, and a hands-on leadership approach who can turn player insights into effective strategies and measurable business results.

What we're looking for:
 

• 2+ years of experience as a Head of VIP or in a similar leadership role within iGaming, Forex, or Crypto
• Proven experience working with VIP players in gambling, preferably across Tier 1 markets
• Strong understanding of player motivation and behavior, with the ability to turn insights into actionable strategies
• Strong analytical skills and experience working with player data to identify trends and growth opportunities
• Ability to build strong relationships with VIP players and effectively communicate the value of the brand
• Experience creating personalized offers and tailored experiences for high-value players
• Experience developing and managing bonus programs aligned with business goals
• Experience establishing QA standards and monitoring the quality of VIP team processes
• Strong leadership skills with experience managing, developing, and motivating a team
• English — B2+ level

Will be a plus:
 

• Experience working with Livechat and Helpdesk
• Understanding of loyalty programs and retention strategies
• Experience with CRM systems and tools for managing and segmenting the customer base

What you'll do:
 

• VIP Strategy & Operations: Develop and implement effective VIP player management processes to ensure a high-quality and efficient player experience
• Business Performance: Own financial targets for the VIP segment, balancing player value, profitability, and long-term growth
• Team Leadership: Lead, mentor, and develop the VIP team, setting clear objectives and KPIs aligned with business goals
• VIP Programs: Develop and execute personalized bonus and engagement programs for VIP players
• Player Insights: Analyze player behavior and trends to identify opportunities for personalized engagement, retention, and improved service
• Quality Management: Ensure high standards of service and consistency across VIP team processes

🧲 What we offer:
 

• Flexible work format. Office in Kyiv or remote — your choice.
• Flexible working hours.
• Learning and development. We cover 50% of individual courses, training, and language programs, and 100% of team courses.
• Legal support. Free consultations with our lawyers + 50% discount on legal services.
• Health insurance.
• Regular salary reviews.
• Team building and events in Ukraine and abroad.

Last but not least, we value ownership over bureaucracy. We believe in clear communication, fast decision-making, and a culture where people can make an impact, develop their teams, and grow together with the company.

Are you ready to take ownership of the VIP segment and turn player relationships into measurable business results? Show us your CV and let's make it a match! 🐾

We are looking for a Agentic UX/Converation Designer to join our team!

Our client is Azerbaijani telecommunications company and the largest mobile network operator in Azerbaijan. The main products are: Fixed telephony, Mobile telephony, Internet services, Wireless broadband, and Value-added services. The primary goal is to accelerate the client’s Data & AI initiatives via a secure, hybrid cloud foundation on AWS while systematically modernizing the IT estate as part of the AWS MAP 2.0 program.

Key Project Objectives include:

• Cloud Foundation & Landing Zone: Deploy target hybrid network architectures, establishing a secure AWS Landing Zone Accelerator (LZA) and hybrid Data/AI platforms on AWS.
• Security, Compliance & Sovereignty: Operationalize on-premises data de-identification and Format Preserving Encryption (FPE) tokenization (achieving zero raw PII in the cloud), fully adhering to Azerbaijani Personal Data Law No. 998-IIIQ and Critical Information Infrastructure Rules (Resolution No. 229).
• AI Chatbot & Real-Time Voicebot Implementation: Develop and operationalize a flagship Customer Care Voicebot (STT → LLM → TTS pipeline) and Agentic Chatbot targeting < 2.0s conversational voice latency and ~200 rps throughput as the first hybrid-setup consumer.

Responsibilities:

• Lead end-to-end conversational UX and dialogue design for the client’s flagship Customer Care Voicebot and Agentic Chatbot across speech (Avaya) and digital channels (Genesys, Mobile App).
• Define, document, and refine conversational voice personas, turn-taking behavior, barge-in rules, fallback strategies, and human-agent escalation logic across all customer care journeys.
• Craft, test, and optimize prompt engineering strategies for conversational LLMs/SLMs (Amazon Bedrock, SageMaker) specifically tuned for spoken interactions and multi-turn dialogue in Azerbaijani.
• Map multi-agent supervisor/specialist hand-off workflows, intent routing logic, tool invocation contracts (MCP gateways / APIs), and RAG knowledge base retrieval paths in close collaboration with AI Engineers and Architects.
• Partner with Business Analysts, Contact Center SMEs, and CVM teams to integrate offer decisioning contracts, CVM uplift model scores, and Next-Best-Offer (NBO) campaign outputs directly into bot dialogue decision layers.
• Establish dialogue NFR baselines, user experience acceptance criteria, and quality metrics to help guarantee round-trip conversational voice latency < 2.0 seconds.
• Perform prompt engineering, regression testing, and evaluation harness benchmarking for prompt/agent version updates using Amazon Bedrock AgentCore and prompt management tools.
• Collaborate with data labeling and customer care teams to review call/chat transcriptions, analyze intent drop-offs, dialect edge cases, and dissatisfaction signals to continuously iterate dialogue flows.
• Design guardrails, content safety mechanisms, and privacy-compliant interaction flows (ensuring zero raw PII exposure and full adherence to Azerbaijani Personal Data laws).
• Support User Acceptance Testing (UAT), regression testing, and production hypercare for customer care conversational AI flows within the program's Work Breakdown Structure (WBS).

Requirements:

• 3+ years of hands-on experience as a Conversation Designer, Agentic UX Designer, Voice UX Designer, or Technical Business Analyst specializing in conversational AI, voicebots, and chatbots.
• Strong domain knowledge of real-time voicebot/chatbot architecture, including STT (Speech-to-Text / Whisper ASR), LLM dialogue orchestration, and TTS (Text-to-Speech) pipelines.
• Deep expertise in dialogue flow mapping, prompt engineering for spoken LLM interactions, voice persona design, turn-taking, barge-in behavior, and fallback/escalation logic.
• Solid understanding of generative AI agent frameworks, multi-agent orchestration (supervisor/specialist hierarchies), RAG retrieval flows, and tool/action contracts (Model Context Protocol / MCP gateways, APIs).
• Practical experience with contact center and telephony platform integrations (Avaya voice telephony, Genesys omnichannel chat, mobile app interfaces).
• Hands-on experience with prompt testing, prompt versioning, evaluation harnesses, and LLM benchmarking tools (e.g., Bedrock AgentCore, PromptOps, MLflow, or custom evaluation frameworks).
• Strong capability as a technical business analyst—translating business requirements, CVM campaign rules, and contact center KPIs into actionable technical dialogue specifications.
• Familiarity with data privacy standards, PII masking, guardrails, and content safety in conversational interfaces.

Nice to have:

• Experience with AWS AI services and platforms (Amazon Bedrock AgentCore, SageMaker, Bedrock Guardrails, Knowledge Bases).
• Experience in Azerbaijani or Turkic language NLP, speech nuances, and dialectical speech data processing.
• Experience with CVM (Customer Value Management) offer decisioning, propensity/churn models, and Next-Best-Action (NBA) integration in customer care channels.
• Experience in telecom domain customer care processes, IVR tree migration, and agent-assist workflows.

Soft Skills & Team Fit:

• Excellent analytical, communication, and stakeholder management skills to articulate complex technical concepts to business and engineering teams alike.
• Strong user empathy with a passion for designing natural, efficient, and engaging conversational user experiences.
• Proactive mindset with strong ownership within an Agile / Scrum framework and WBS-driven delivery cadences.
• Upper-Intermediate+ English level (written and spoken).

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Funnel Optimization Manager!

Requirements:

- 2+ years of experience in Betting, Affiliate Marketing, or Media Buying.

- Strong understanding of acquisition, conversion, and retention funnels.

- Experience analyzing traffic, advertising campaigns, landing pages, and user journeys.

- Solid understanding of key performance metrics, including CTR, CPM, CPA, eCPA, Reg2FD, FD2RD, Retention, LTV, and ROI.

- Experience designing, running, and analyzing A/B tests.

- Ability to work with large datasets and identify growth opportunities.

- Experience developing business hypotheses and preparing requirements for cross-functional teams.

- Experience collaborating with Product, Traffic, Retention, and Country teams.

- Strong analytical and systems-thinking skills with a results-driven mindset.

- Experience working across multiple GEOs will be considered a strong advantage.

Key responsibilities:
- Analyze end-to-end funnels from traffic acquisition to repeat deposits.

- Evaluate traffic quality and user journeys across all acquisition channels.

- Identify and prioritize opportunities to improve conversion, retention, and LTV.

- Optimize the Traffic → Landing Page → Registration → First Deposit → Retention funnel.

- Develop and implement growth hypotheses together with the Traffic, Product, Retention, and Country teams.

- Monitor the performance and effectiveness of implemented funnel improvements.

- Conduct competitor analysis and identify industry best practices.

- Evaluate the business impact of product and marketing changes.

- Audit creatives, landing pages, targeting, and user scenarios to - identify optimization opportunities.

- Design, launch, and analyze A/B tests in collaboration with Product, Traffic, and Retention teams.

- Prepare product and retention improvement requirements for development teams.

- Provide recommendations for funnel localization and optimization across different GEOs.

- Track the implementation of approved initiatives and measure their results.

- Prepare analytical reports, insights, and recommendations for Country.
- Managers and cross-functional teams.

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more.

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided.

🏖Paid vacations, sick leave, personal events days, days off.

💵Referral program — enjoy cooperation with your colleagues and get the bonus.

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.

🎯Rewards program for mentoring and coaching colleagues.

✈️In-house Travel Service.

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more.

🎳Other benefits could be added based on your location.

We are looking for a detail-oriented Risk & Payment Specialist who will help ensure secure payment operations, identify fraudulent activity, and support a safe and reliable player experience across our products.

If you have a strong analytical mindset, enjoy investigating unusual patterns, and are passionate about risk prevention and payment security, we would love to meet you.
 

Requirements:

• 3+ months of experience in Risk, Payments, Fraud Prevention, KYC, Compliance, Customer Support, or a related field.
• Experience with document verification and payment processing.
• Previous experience in the iGaming industry will be considered a strong advantage.
• Experience working with SoftSwiss products is a plus.
• Strong attention to detail and ability to identify suspicious patterns.
• Analytical mindset and confidence in making decisions based on available information.
• High level of responsibility, accuracy, and perseverance.
• Ability to work efficiently with large volumes of data and cases.
• English level — Pre-Intermediate (A2+) or higher.

Responsibilities:

• Monitor and analyze suspicious customer activity and potentially fraudulent behavior.
• Review payment transactions and identify payment-related risks and anomalies.
• Investigate fraud cases, Terms & Conditions violations, and unusual user activity patterns.
• Verify customer documents and perform KYC checks in accordance with internal procedures.
• Analyze large winnings, withdrawals, and payment activities to identify potentially risky behavior.
• Collaborate with Payments, Support, Retention, and other internal teams to strengthen fraud prevention processes.
• Escalate high-risk cases and provide recommendations for further actions.
• Maintain accurate reports and documentation related to risk management and payment operations.
• Support the continuous improvement of internal payment and risk control processes.
   

Benefits

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Over the past 3 years, recruitment at EverHelp has grown from one person to a team of 9 specialists. As our business grows, so does the scope of our work, and we’re looking for another Talent Acquisition Specialist to strengthen our team.

Founded in 2021, EverHelp provides companies with a full customer support ecosystem — talent, technology, processes, automation, reporting, and operational ownership. Through our Result-as-a-Service approach, we shape support processes around specific business goals: the metrics to improve, the priorities to address, or the risks to manage.

In 2026, EverHelp received 9 international employer awards. The company ranked 1st in Europe’s Top 30 Inspiring Workplaces, became the No. 1 employer among European companies with 500–4,999 employees, and received Best-in-Class recognition in 6 special categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group, an international award recognising companies with strong cultures and supportive working environments.

Our statement:

• We stand against war and unjustified aggression.
• We evacuated our employees and their loved ones from combat zones, helped them find housing, and provided financial support.
• We equipped the entire team with portable power stations and batteries.
• We continue to operate reliably for Ukraine’s future.

Your focus as a Talent Acquisition Specialist:

You’ll help our clients’ international support teams grow by hiring multilingual Customer Support Agents and Technical Support specialists. Your main focus will be roles requiring Italian, French, German, Spanish, Dutch, and other languages, tailoring your search to each project and market.
 

What you’ll do:

• Manage full-cycle recruitment for multilingual Customer Support and Technical Support roles, from kick-off to the candidate’s start date.
• Source and engage candidates across international markets, tailoring channels and outreach to each role.
• Conduct screening interviews to assess experience, motivation, and alignment with the role’s workload, schedule, and compensation.
• Partner with hiring managers to align requirements, coordinate interviews, and gather timely feedback.
• Keep candidates informed and ATS records up to date throughout the process.
• Track funnel performance and test new sourcing approaches and AI tools to improve hiring.
• Occasionally support hiring for Quality Control, Team Lead, and entry-level roles in core teams.
   

About you:

• You have at least 1 year of hands-on recruitment experience, ideally around 1–2 years.
• Your English is Upper-Intermediate or higher, and you can conduct interviews and handle professional communication in English.
• You have successfully filled non-tech roles and can independently manage the full recruitment cycle.
• You can proactively source and engage candidates beyond inbound applications.
• You conduct structured interviews and provide evidence-based candidate assessments.
• You understand basic recruitment funnel metrics and use them to identify areas for improvement.
• You can manage several vacancies at once and prioritise effectively.

Experience recruiting Customer Support or multilingual specialists, hiring across international markets, or working in outsourcing / BPO would be a plus.
 

You’ll enjoy being part of our Talent Acquisition team if you share our values:

• Agility: You enjoy a dynamic environment, adapt to change, and feel motivated by new challenges.
• Ownership: You take responsibility from start to finish and understand how your ideas and actions shape the final result.
• Excellence: You’re eager to learn, share your expertise with the team, and dig deeper when you don’t yet understand how something works.
   

Working at EverHelp means:

• The opportunity to join a Ukrainian company and support our country’s economy.
• The option to work fully remotely.
• 20+ days of annual leave and unlimited sick leave.
• Medical insurance and 10 additional Healthcare days off to rest and recharge, plus access to a company doctor and psychologist.
• Continuous learning and development, both within the team and individually, with reimbursement for conferences, webinars, and professional courses.
• A professional team ready to share its expertise, internal communities, and team activities.
• Corporate discounts on gym memberships and a wide range of services beyond fitness.
   

Send us your CV and join EverHelp!