Jobs Customer/Technical Support

📍 Location: Europe
💼 Cooperation type: Full-time
🧭 Work format: Remote

We’re seeking a Technical Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.

About us:
Stape is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 15 billion requests daily, helping improve tracking accuracy and data privacy for more than 200, 000 clients worldwide. We work closely with top partners, including Meta, Tiktok and Snapchat, to provide advanced tracking capabilities. 

We actively participate in industry-specific conferences as sponsors of events like MeasureCamp and Superweek.

Key tasks:

• Provide prompt and helpful support to clients via email and chat (no phone calls)
• Keep Help Center / Knowledge Base articles accurate and up to date
• Aim to resolve support tickets in one touch whenever possible
• Actively collaborate with team members to share insights and improve support processes

Your background:

• Understanding of network troubleshooting tools and techniques (e.g., browser DevTools)
• Ability to learn quickly and independently grasp new technical concepts
• Strong communication skills, including the ability to explain technical topics clearly and collaborate effectively with cross-functional teams
• Ability to analyze data, identify tracking issues, and find solutions
• Ability to work in a small team / startup environment
• English skills (Intermediate strong or higher)

Will be a plus:

• Previous experience in technical support or a similar client-facing technical role
• Understanding of Google Tag Manager (GTM), Google Analytics, Facebook Ads, and Google Ads
• Familiarity with Jira and Confluence or similar project/documentation tools

We offer:

• Industry Leader: Make a meaningful contribution to a globally recognized solution that shapes the future of the server-side tracking market.
• Flexibility: Enjoy a flexible work schedule with the freedom to choose where you work.
• Extended remote workspace setup: Experience the benefits of a fully equipped remote workspace, designed to elevate your productivity and create a comfortable work atmosphere.
• Collaborative culture: Engage in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Educational support: Invest in your self-development through a dedicated training and professional growth budget.
• Well-Being: Take advantage of 30 days of paid time off (20 standard days + 10 more to cover public holidays), Parental Leave, Anniversary days off, and Study Leave to support your recharge and maintain a balance between work and personal life.
• Health support: Feel secure with full coverage for Sick Leave and a dedicated medical insurance budget that prioritizes your health.

Excited to join us? Submit your CV and let’s get started!

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.
Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 550 different payment methods and cater to clients worldwide.
 

We’re looking for a Customer Support Specialist who’s curious, calm, and not afraid of logs, APIs, or tricky client cases. If you like helping people, solving complex puzzles, and want to grow in FinTech — this might be your next step. 🚀

🎯 Who we’re looking for:
— Tech-savvy helper with 1+ year of experience in Customer/Technical Support.
— Clear communicator who knows how to keep clients calm and confident, even in stressful situations.
— Structured thinker who enjoys breaking down problems and turning them into solutions.
— Self-learner who’s comfortable exploring APIs, digging into logs, and writing SQL queries to find root causes.
— Ownership taker who doesn’t wait for instructions, but takes charge of client issues until resolution.
— FinTech explorer who’s interested in online payments and wants to dive deeper into the domain.

✨ Bonus points if you:
— Have experience working with tools like Postman, Grafana, Kibana, or Jira.
— Have worked with international B2B clients or on 24/7 support schedules.
— Know your way around large datasets and like working with SQL and dashboards.
— Have taken QA, API, or other relevant tech courses.

💼 What you’ll do:
— Be the first line of support — reply to client queries via Jira.
— Help clients troubleshoot issues and guide them through product functionality.
— Analyze logs, run API calls, and check monitoring dashboards to find root causes.
— Escalate bugs, edge cases, or unusual behavior to dev, QA, or integration teams.
— Take part in incident management: monitor alerts, report outages, and support recovery.
— Provide service support: from generating reports to setting up client dashboards.
— Keep your teammates in the loop and improve support documentation along the way.

📌 Hiring process: HR Interview → Interview with the Support Team Lead → Interview with the Head of CS → Offer 🎉

⭐ What we offer:
🔹 Growth & Ownership
— Salary in foreign currency + tax compensation.
— Clear growth paths & Corefy Academy to deepen your FinTech expertise.
— Bonus system based on SLA and quality metrics — up to +15% on top of your base salary.
— Reimbursement for external courses — we support your drive to grow.
— Open-door policy with C-level — your ideas will be heard and valued.
🔹 Culture that Energises
— Meaningful work: you’ll tackle real cases, not just follow scripts.
— Regular team events — from fun celebrations to learning sessions.
— Friendly, supportive teammates who’ve always got your back.
🔹 Work Environment that Works for You
— Work where you feel productive: remotely or from our cozy Kyiv office.
— 8-hour shift schedule, 5 days a week, including occasional weekends (also night shifts on alert).
— 20 vacation days + 10 paid sick days.
— Mental wellness support — we cover sessions with a psychologist of your choice.
— Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.

Want to grow in FinTech and support great products for clients worldwide? Send us your CV — we’d love to meet you! 📩

About Behavox

Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service.

At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimizing for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems.

Behavox is a high-performance organization with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult.

To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot.

Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo.

About the Role

As a Junior Technical Support Engineer, you will be responsible for Ticket and Alert management, along with internal communication and proactive troubleshooting (e.g. escalations and follow-ups). Furthermore, you’ll gain valuable exposure to troubleshooting complex distributed systems.

This is a chance to expand your technical skills and to work with a smart and dedicated community of leaders to contribute to a multiple-award-winning technology at the cutting edge of applied AI/ML.

This is a unique opportunity for:

1. Learning how to operate and troubleshoot complex distributed systems
2. Working with some of the biggest financial Organizations
3. Potential career advancement into the other technical roles

What You’ll Bring

1. A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
2. 0-2 years of technical experience, preferably in an application support role within SAAS organization
3. Working knowledge of Customer Relationship Management tools (e.g. Zendesk, Jira Service Management)
4. Demonstrable basic skills in time and priorities management, attention to detail and clear communication
5. Problem-solving skills, along with the ability to infer from previous experience and demonstrate curiosity

What You’ll Do

1. Adhere to clearly specified support processes and listen actively to understand customer problems/issues
2. Troubleshoot basic technical issues and demonstrate familiarity and comfort when using computer systems
3. Complete allocated service tickets adhering to Support SLA timelines and Customer Service standards
4. Comprehend new ideas and communicate with confidence and humility to perform efficiently in a large team
5. Proactively focus on learning every day from both successes and mistakes to quickly adapt to new situations

What We Offer & Expect

1. The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies.
2. A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence.
3. A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families.
4. A modern, comfortable office in central Lviv, with an expectation of working from the office three (3) days per week, reflecting our belief in strong in-person collaboration, while remaining flexible to accommodate occasional personal circumstances that may require working from home.
5. A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognizing the importance of sustained high performance.

About Our Process

Our selection process is designed to rigorously assess a candidate’s depth of technical knowledge, problem-solving ability, and alignment with Behavox’s mission and core values.

As part of the process, candidates will first participate in a series of interviews focused on evaluating their technical expertise and engineering judgment. Candidates who successfully progress through these interviews will then be invited to complete a live technical exercise with a group of Behavox engineers and engineering managers.

The purpose of this live technical assessment is to validate the candidate’s stated technical competencies and assess their ability to solve complex problems with speed, accuracy, and sound engineering judgment. Note that whenever possible, we aim to conduct interviews in person at our offices.

We recognize and respect the time candidates invest in this process. In return, Behavox commits significant time and resources to ensure that those who join us have the capability, judgment, and alignment required to operate at the speed and level of complexity our work demands. We value efficiency and clarity on both sides; if at any point we determine that a candidate is not a fit, we reserve the right to immediately conclude the interview or the technical assessment.

Please note the following:

• A core objective of the process is to objectively assess individual knowledge and competencies. The use of AI tools or external assistance during live interviews or technical exercises is strictly prohibited (unless explicitly instructed otherwise) and will result in immediate disqualification.
• Interviews and technical sessions may be recorded for internal review to support fairness, consistency, and collaborative decision-making within the hiring team.

We are looking for a Customer Support Specialist with technical skills to provide excellent service within our project. The project involves providing continuous support for three platforms:

➖Help desk system

➖ A tool that helps sellers remain competitive across various marketplaces

➖ A tool that enables users to obtain positive feedback

As the first line of support, agents should possess a deep understanding of troubleshooting processes and methodologies, as well as the ability to address a range of issues effectively. Mastery of the escalation process is equally important, making proficiency in both areas essential.
 

Requirements:

• Excellent English, written and spoken (B2)
• Outstanding written and verbal communication prowess
• Background in customer support or experience in a SaaS project
• Ability to act in non-standard situations
• Ability to explain the complex in simple words
• Professional attitude
• Strong technical mindset is mandatory: ability to investigate systems, identify issues, and learn independently through hands-on exploration.
   

Responsibilities:

• Provide telephone support, answering questions about products (calls, tickets, and chats);
• Manage upgrades through proper escalation channels;
• Process or escalate cancellations based on the client tier;
• Explain the technical details of the projects to customers;
• Address and resolve customer complaints effectively;
• Manage refund processes after obtaining approval from the internal team;
• Operate live chat support for pre-sales inquiries;
• Offer post-sales support via live chat;
• Answer technical questions through a live chat interface;
• Provide billing support to customers across all communication channels;
• Participate in training sessions and ongoing development to stay updated on product; knowledge, company policies, and customer service best practices
   

Work conditions:

• Remote work;
• The probation period is 2 months;
• Flexible days off (2 per week);
• 2 types of work shifts: 14:30—23:00, Day 12:00—20:30 with floating 1-hour lunch break

As a Customer Care Representative, you’ll be the friendly first point of contact for users of SmartyMe — our inspiring mobile EdTech app. You’ll help users navigate the product, answer questions, and resolve issues to ensure a positive and motivating learning experience.

You’ll work with our in-house automation system, which minimizes routine tasks and lets you focus on meaningful support and user communication. You’ll also collaborate with the Tech Support team to report issues and suggest improvements that help make SmartyMe even better

Responsibilities:

• Managing web and app user requests in Zendesk;
• Escalating user issues to the technical team;
• Tagging user requests to gather analytics;
• Ensuring response times are within our SLA;
• Processing PayPal/Stripe disputes;

Requirements:

• Proficiency in English;
• Previous experience in customer support and familiarity with Zendesk are a plus but not required.

Schedule:

- Work hours: 8 hours a day, 40 working hours a week
- Work days: on a rotational basis
- Shifts: 24/7 operation; available shift options (Cyprus time): 16:00–00:00 and 00:00–08:00
- Breaks: 1 hour per shift

Start date: asap
Cooperation type: freelance

We’re excited to welcome Customer Support Agents who speak Spanish or Portuguese, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00—15:00 
Evening: 15:00—23:00 
Night: 23:00—07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in Spanish or Portuguese, both written and spoken — at least B1–B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Dynamica Labs (Microsoft Gold Partner) is seeking an energetic and responsible Executive Assistant. In this role, you will handle a variety of administrative and organizational tasks to support senior management and contribute to fostering a positive company culture. This position offers a dynamic and varied workload, with plenty of opportunities for career development, depending on the candidate's ambitions. 

REQUIREMENTS: 
- A proactive, can-do attitude. 
- At least 2 years of experience in assistant or managerial positions. 
- Strong attention to detail, with the ability to organize and manage multiple tasks simultaneously. 
- Tech-savvy, with confidence in adopting new tools and platforms. 
- A willingness to take responsibility for task performance and achieving set goals. 
- Upper-Intermediate level of English proficiency. 
- Excellent written and verbal communication skills. 
- Higher education . 
- Proven ability to work effectively under time constraints. 
- Proficient in Microsoft Office (Word, Excel, PowerPoint). 
- Familiarity with additional tools for document and presentation preparation is a plus. 
- Experience working in an IT company or similar environment is advantageous. 
- A track record of organizing events, even outside of a formal work setting, is a bonus. 

RESPONSIBILITIES: 
- Coordinating workflows between various departments within the company. 
- Managing electronic correspondence efficiently. 
- Addressing incoming inquiries and providing necessary information. 
- Supporting interactions with clients and partners. 
- Handling documentation, including processing and reporting tasks. 
- Assisting in problem-solving and identifying opportunities for process optimization. 
- Managing the manager’s calendar, including planning meetings and events.

BENEFITS: 
- A London-based company and Microsoft Gold Partner. 
- A business system integrator with UK and US clients. 
- Opportunities for self-realization, professional, and career growth. 
- Skilled management and established processes. 
- Diverse and engaging projects. 
- A friendly and collaborative team environment. 
- Transparent payment system.
- Remote work
- Paid public holidays, annual leave, sick days 

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
 

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

About the role:

We are looking for a Customer Support Consultant with Spanish to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Areas of responsibility:

• Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
• Managing support cases: collect all relevant information from customers, according to the company's procedure,s and record this using the company's CRM
• Interact with other departments and escalate customer feedback further

To succeed in your role, you should possess the following skills and competencies:

• Customer-oriented approach
• Previous technical background in IT support or related field
• Good communicator with the ability to ask and listen
• Strong verbal and writing skills (B2 level) in Spanish and Ukrainian
• At least an Intermediate level of English (will be used for internal communication)
• Problem-solving and logical thinking skills
• Result-oriented and stress-resistant
• Aspiration to self-development and eager to learn
• Customer Service experience is preferred
• Analytical, multitasking, and empathetic skills

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique, professional, friendly, and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
 

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

About the role:

We are looking for a Customer Support Consultant with Italian to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Areas of responsibility:

• Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
• Managing support cases: collect all relevant information from customers, according to the company's procedure,s and record this using the company's CRM
• Interact with other departments and escalate customer feedback further

To succeed in your role, you should possess the following skills and competencies:

• Customer-oriented approach
• Previous technical background in IT support or related field
• Good communicator with the ability to ask and listen
• Strong verbal and writing skills (B2 level) in Itialian and Ukrainian
• At least a pre-intermediate level of English (will be used for internal communication)
• Problem-solving and logical thinking skills
• Result-oriented and stress-resistant
• Aspiration to self-development and eager to learn
• Customer Service experience is preferred
• Analytical, multitasking, and empathetic skills

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique, professional, friendly, and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

At Enjoy Gaming, we’re a passionate team of industry experts backed by market specialists and foreign investment. We’re thrilled to create live dealer shows and slots, and we’re making our games to provide an even better gaming experience.
Our core values of ownership, communication, and honesty drive everything we do.

Join us and be part of our innovative journey in the gaming world!

We are currently looking for a Support Specialist to join our product team.

About you:
— Bachelor’s degree or equivalent practical experience
— Strong problem-solving and analytical skills
— English level Intermediate+ (written and spoken)
— Confident PC user with the ability to quickly learn new tools and systems
— Ability to work with multiple tasks simultaneously and prioritize effectively
— High level of responsibility, attention to detail, and ownership mindset
— Customer-oriented with clear and professional communication skills

Nice to have:
— Experience working with Jira
— Experience using Browser Developer Tools (Network, Console, basic request analysis)
— Experience in the iGaming / gambling industry
— Experience with monitoring tools (Grafana, Google Cloud or similar)
— Experience working with an admin panel
— Experience monitoring production systems and handling escalations

What you will do:
— Respond to support requests quickly and professionally
— Monitor platform performance and traffic using monitoring dashboards, detect abnormal behavior, and escalate issues to the responsible teams
Investigate and resolve technical issues reported by operators and internal teams using logs and an admin panel
— Communicate with internal teams during issue investigation and resolution
— Monitor player chats and identify and resolve issues if they occur
— Monitor the stability and availability of the production environment 24/7 (12-hour shifts)
— Report bugs, malfunctions, and unexpected system behavior with clear descriptions and context

What We Offer:
— Competitive Salary in EUR: with annual performance reviews to recognize your growth
— Flexible Remote Work: balance productivity and comfort
— Comprehensive Benefits: including medical insurance, psychologist support, and Polish, Slovak, and English-speaking clubs
— Generous Paid Time Off: 20 working days of paid vacation, plus 10 additional paid days off, 10 paid sick days, and all national holidays in your country
— Professional Development Support: reimbursement for courses, trainings, and certifications
— Well-being Perks: support for language classes, sports, massages, or life coaching

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.

I give my consent following the Law on the Protection of Personal Data dated June 1, 2010, No. 2297, effective from January 1, 2011, for the processing of information classified as personal data.

We are looking for a Junior Operations Manager to provide operational support for a business in the real estate industry. The role involves working with internal processes, coordinating tasks, and collaborating closely with the team. The position is also open to candidates without prior commercial experience — the company is ready to provide training and support during the onboarding period.

Key Responsibilities

• Managing and tracking tasks in Trello
• Coordinating daily operational processes
• Communicating with internal team members and external contractors
• Participating in the hiring and onboarding of new team members

• Providing organizational and administrative support to the manager

   

Requirements

• High level of organization and responsibility
• Experience working with task trackers (Trello or similar tools)
• Strong communication skills
• Language skills: Ukrainian, Russian, English

Nice to Have

• Basic experience in management, coordination, or operational roles

   

What We Offer

• Full-time employment with a fully remote format
• Work with the international market (USA)
• Training and support at the start
• Opportunity for professional growth into a full-scale operations role

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

Solidgate is part of Endeavor — a global community of the world’s most impactful entrepreneurs. We’re proud to be the first payment orchestrator from Europe to join — and to share our expertise within a network of outstanding global companies.

About the Team and Role

This Integration Manager role is about more than technical onboarding — it’s about helping merchants grow with Solidgate from the very first pre-sales call to scaling their payment flows. You’ll sit at the intersection of technology, product, and operations, owning the technical side of merchant integrations and shaping how businesses across the world work with payments.

What you’ll own

• End-to-end technical onboarding of new merchants, from first integration to go-live
• Ongoing technical support for existing merchants across their lifecycle with Solidgate
• Support for the L1 Support team on technical and integration-related topics
• Participation in pre-sales calls, helping explain integration options and technical capabilities
• Merchant system integration with Solidgate: hosted payment pages, payment forms, Apple Pay / Google Pay, routing logic, and data flows
• Guidance on optimal payment setups to help merchants scale efficiently and reliably

You’re a great fit if you have

• Background in technical support, technical account management, or a similar role
• Strong written and verbal communication skills — clear, structured, and merchant-focused
• English at Upper-Intermediate level or higher
• Ownership mindset: you care about results and long-term merchant success
• Ability to work independently, prioritize effectively, and stay focused on what matters
• Openness, empathy, and motivation to grow — both personally and with the product

Nice to have

• Experience with Postman and basic SQL
• Hands-on experience running technical demos
• Familiarity with payment systems, APIs, or fintech products

Why Solidgate?

• High-impact role: You’re not inheriting a perfect system — you’re building one. Your work will define how we scale.
• Great product: We’ve built a fintech powerhouse that can be quickly scaled. Furthermore, Solidgate’s potential isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses with a wide range of products and services, including subscriptions, chargeback management, indirect tax management, and more. And yes, we also hold our own financial licenses in our key regions of operations and have direct memberships with the Schemes.
• Massive growth opportunity: Solidgate is scaling rapidly — this role will be a career-defining move.
• You’ll work with top tech companies: Our clients are fast-growing SaaS, digital goods, and B2C businesses. You’ll be talking to decision-makers at some of the most successful internet companies in the world.
• A-player team: Work alongside top fintech professionals with a proven track record and results.

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.
 

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

Our Position:

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

The vacancy is open due to the rapid growth of a high-load international B2B platform. To support increasing operational demands, we are expanding the support team and looking for a specialist to work within established incident-management processes and ensure stable platform operations.

Role Mission

To support the daily operations of a mission-critical trading platform by ensuring stable incident handling, timely response to alerts, and consistent service quality.

You will work within an established incident-management framework, handling operational alerts, following documented procedures, supporting platform stability, and contributing to the continuous improvement of support processes as the team scales.

Working schedule:
 

• 5 shifts per week (Mon-Sun) with rotating shifts: morning (6:00 AM–3:00 PM CET) and evening (1:00 PM–10:00 PM CET).
• 60-minute break included.

Responsibilities:

• Monitor system alerts via Slack and Datadog on a regular basis and respond to incidents according to established procedures.
• Handle inbound calls and requests from platform participants regarding login issues, access problems, and trading interruptions.
• Follow and execute the incident-management process for high-severity cases, ensuring timely and accurate handling.
• Escalate incidents and issues to relevant internal teams (technical, operations, commercial) in line with defined escalation paths.
• Maintain accurate incident records, internal logs, and update documentation in the knowledge base.
• Follow existing SOPs and contribute to their continuous improvement based on operational experience.
• Collaborate with senior team members on improving monitoring, workflows, and support processes.
• Support onboarding of new team members by sharing knowledge and best practices.
• Ensure timely reaction to critical alerts and inbound requests, maintaining high operational reliability.

 
About You:

• 1+ year of experience in Customer Support, Technical Support, Operations, or similar roles.
• Experience working with monitoring tools (Datadog or similar platforms).
• Hands-on experience with Jira Service Management, Confluence, and CRM/ticketing systems (HubSpot or similar).
• Understanding of SaaS products and complex technical systems.
• English proficiency at C1 level or higher (spoken and written).
• Ability to remain calm and structured when working with urgent or stressed clients.
• Strong attention to detail, organization, and reliability — missing critical alerts or calls is unacceptable.
• Ability to work independently and adapt in dynamic environments.
• Proactive mindset with readiness to suggest improvements, not just execute tasks.
• Experience in fintech, trading, energy, or other complex technical industries is a plus.
• Experience creating documentation, SOPs, or internal guidelines is a plus.
• Comfort working in evolving processes and motivation to grow in a technical support role.

Why EverHelp:

• Opportunity to build the entire incident-management function from scratch.
• High autonomy, ownership, and direct influence on operational stability.
• Work in a fast-growing international environment with complex, real-time systems.
• 20+ days of paid vacation.
• 10 additional Healthcare Days for recovery and wellbeing.
•  Fully remote work.
• A strong, experienced team, internal professional communities, and continuous learning support.
• Real career development opportunities as the team scales.
• Corporate discounts on gym memberships and wellness services.

We are Galaktica, a Ukrainian product IT company that creates and promotes its own online projects in the most affluent markets worldwide: the USA, Canada, Australia, the UK, and the EU. Our company, as well as our main product, has been around for over 5 years. Galaktica’s products are successful, which allows us to ensure growth and development opportunities for our employees.

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be mixed shifts, from 14:00 to 22:30 Eastern European Time (EET) and from 22:00 to 6:30 Eastern European Time (EET)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What We’re Happy to Offer You

Work format: choose the option that suits you best — remote, hybrid, or in one of our offices located in Kyiv, Lviv, Odesa, or Cyprus (Larnaca). All Ukrainian offices are equipped with generators and Starlink, and are available for the team 24/7. The standard working hours are 10:00 to 18:30.

Equipment: we provide everything necessary for comfortable and productive work — laptop/PC, additional monitors, or specialized gadgets, depending on your tasks and experiments.

Security and insurance: we care not only about employee satisfaction but also about your well-being in difficult times. Each team member receives medical insurance (within Ukraine) or a financial compensation for sports activities covered by the company.

Rest and balance: enjoy 3 weeks of paid vacation per year, unlimited day-offs, and flexible sick leaves without unnecessary bureaucracy. We trust our team and support a healthy work-life balance.

Colleagues and atmosphere: the people around you define your quality of life and growth. Through our thorough interview process, we select the best of the best. You’ll work alongside true professionals in their fields.

Continuous development: we cover the costs of trainings, seminars, online courses, and conferences. We have our own LMS platform, library, and book club for those who love to learn. In addition, we have three certified coaches who provide internal trainings and personal coaching sessions — helping you understand yourself better, develop leadership skills, and achieve professional goals.

English language: we compensate 50% of the cost of individual English lessons and have an internal Speaking Club so you can improve your language skills and overcome any barriers.

Sports activities: join corporate volleyball, running, or yoga trainings held weekly and fully covered by the company. We’ve already run more than one marathon — our coaches are true professionals!

Team spirit: we regularly organize team-building events, from retreats to cozy in-office gatherings. It’s a great way to connect and recharge with your teammates. You can feel the vibe of our events here — YouTube Galaktica.

🚀 Our Mission

To build a product-based IT ecosystem of diverse directions where every employee has the opportunity to create internal startups, grow, and bring their ideas to life.
Join us!

💙 Social Responsibility

As a socially responsible business, our company continuously implements projects and initiatives aimed at supporting the Defense Forces, veterans, and children affected by the war.

We operate two charitable foundations, specializing in the rehabilitation of military personnel and assistance to children of soldiers and those affected by combat. The company fully funds their administrative operations and allocates resources to their core missions.

We regularly purchase FPV drones, reconnaissance systems, and supply vehicles to our defenders. Last year, we expanded our support of the Armed Forces by investing in military tech startups developing strike drones and reconnaissance systems — one of the top strategic priorities for our armed forces.

Please note: if our team is interested in your candidacy, we’ll contact you in the most convenient way to discuss the vacancy details!

To support the organic growth and a highly acquisitive agenda, Team Internet is looking for an ambitious Customer Support Consultant (Level 1) to join its Customer Success Department.

This is an exciting and varied opportunity to gain wider skills and participate in the future growth of this group.

Responsibilities:

 

Technical Support (Domains / DNS / SSL)

• Provide technical support for domain registration, transfers, verification, owner changes/trades, DNS, and SSL certificates
• Handle various ccTLDs and gTLDs
• Manage inquiries via phone, live chat, and Zendesk ticketing system
• Work in a high-volume, fast-paced environment
• Ensure timely and accurate resolution of customer requests
   

Requirements / Experience:

• Relevant experience in Customer/Client/Technical Support, preferably in domain/hosting (CNR) area
• Candidates with prior experience in domain/hosting support will be given preference due to the complexity of processes and products
• English: Minimum B1+ (conversational)
• German: Minimum B1+ (conversational) will be plus
   

Work Schedule:

• Monday–Friday
• One morning shift per week: 09:00–17:00
• One evening shift per week: 11:00–19:00
• Other days: 8-hour shifts with flexible start time between 08:00–12:00
• Supportive management and team environment
• Internal onboarding and continuous training
   

Workload:

• Respond to ~3–6 customer calls per day (team total up to ~20 calls/day)
• Provide support via ~1–6 live chats per shift (team-wide volume: 15–30 chats/day)
• Operate in a high-load environment with multiple systems and products

Meetings:

• At least 4 meetings per week:
• 2 team support meetings for updates
• 2 ticket review sessions for complex cases with manager and colleagues

___________


 

Q&A

Does the job come with a probation period?

Yes, there is a 3-month probation period.

What is the expected work schedule?

Full-time, flexible. You can work remotely or choose a hybrid mode (on-site in the Lviv office + remote).
 

Social Package & Benefits:

 

•  
  • Full medical insurance
  • MacBook & accessories
  • English lessons
  • Accountant assistance
  • Minimal bureaucracy and formalities — focus on synergy and effective communication
  • 20 vacation days
  • 7 unconfirmed sick days

Hiring process:

1. Screening call with Recruiter (soft skills interview) ~ 15 min
2. Interview with a Manager from Team Internet ~30 min