Jobs Customer/Technical Support

Mandatory requirements:

• At least 1 year of experience in IT support (Helpdesk/L1)
• Confident user of Windows (10/11)
• Basic understanding of:
  • Active Directory (users, groups, password resets)
  • RDS/RDP (connections, common login issues)
• Experience working with users:
  • remote support (AnyDesk / RDP / similar tools)
  • ability to communicate without heavy technical jargon
• Basic networking knowledge:
  • understanding of IP, DNS, VPN
  • ability to diagnose network issues

Nice to have:

• Experience with MacBook/iOS
• Experience with Jira / Service Desk systems
• Understanding of how VPN (user connections) and email (Exchange / web) work
• Basic understanding of RDS farms

Responsibilities:

• First-line user support:
  • login issues (RDS, VPN, email)
  • password resets, account lock/unlock (AD/email/VPN)
  • basic diagnostics (what is not working and where)
• Resolving typical incidents according to procedures
• Escalating complex issues to L2/L3 with clear descriptions:
  • steps taken
  • errors encountered
  • logs / screenshots
• Working with tasks in Jira:
  • logging requests
  • meeting SLA (first response time within 5 minutes)
  • following instructions and checklists

Format:

• Fully remote
• Shift-based schedule (including evening/night shifts)

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You're okay with the night shifts (23:00–07:00), they come with bonuses 💰
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Looking to grow your career in FinTech or gain hands-on experience with payment systems?

We’re hiring a Technical Support Specialist to join a European Banking-as-a-Service (BaaS) product team.

This is a great opportunity to work with real-time payments, integrations, and client-facing technical support — and grow into a FinTech expert.

📌 What you’ll do

Communicate with clients via tickets and chat
Support payment gateway and transaction-related issues
Configure client integrations and system settings

Investigate and resolve technical issues
Escalate complex cases to the development team
Maintain documentation and internal knowledge base

🎯 What we’re looking for

Basic understanding of payments / card products (a plus)
Strong willingness to learn and grow in FinTech
Ability to prioritize tasks independently
Strong written communication skills
Russian — fluent, English — confident written (required)
Experience with APIs (Postman, Swagger) or willingness to learn
Experience with Jira or similar tools (a plus)

🎁 What the company offers

Fully remote work
Flexible schedule with fixed days off
25 days of paid annual leave + public holidays
Paid sick leave without strict limits
Equipment provided
Real growth in FinTech (payments, acquiring, integrations)
International team and collaborative environment

The Mission

We are seeking a dedicated and highly organised Community & Support Specialist to serve as the primary point of contact for our users. In the fast-moving world of Web3 and digital assets, our community needs support that is accurate, fast, and highly secure. This is a role for someone who prides themselves on being reliable, clear-headed, and comfortable operating within the next generation of the digital economy.

Key Responsibilities

• Daily Support Operations: Manage and resolve user inquiries via email, chat, and community channels (Discord/Telegram) with speed and accuracy.
• Technical Troubleshooting: Assist users with navigating our platform, including issues related to digital asset management and decentralized tool integrations.
• Security Advocacy: Actively monitor for scams and phishing attempts, ensuring our community remains a safe environment for all users.
• Team Coordination: Act as a bridge between the users and our internal team, escalating technical bugs and reporting feedback in real-time.
• High Reliability: Maintain a consistent presence during your shift, ensuring no message goes unanswered and no ticket is left hanging.

The Requirements

• Fluency in English: You must have excellent written and spoken English skills. Your communication should be professional, empathetic, and clear.
• Web3 Literacy: You have a foundational understanding of the Web3 space. You are familiar with how digital wallets work, the importance of security protocols, and the basics of blockchain transactions.
• The "Always-On" Mindset: This role requires a commitment of 8 hours a day, 7 days a week. You are someone who thrives on a consistent routine and values long-term stability.
• Analytical Problem Solving: You don’t just follow a script; you understand the underlying technology enough to solve complex user issues.
• Remote Excellence: Self-motivated and highly organized, with a reliable internet connection and a "Plan B" (hotspot) for connectivity.

Operational Details

• Location: 100% Remote (Global).
• Schedule: 8 hours per day, 7 days per week.

• Employment Type: Full-time Contractor.

   

Why Join Us?

• Enter the Web3 Space: Gain hands-on experience in one of the most exciting and high-growth sectors of the global economy.
• Stable Remote Work: We offer a consistent, long-term position within a company that values loyalty.
• World-Class Training: Learn from industry experts and develop highly transferable skills in digital asset support and community management.
• A Culture of Growth: We excel at creating an environment where you can prosper and move forward as the company expands.

🚀 Join RiskSeal as a Technical Operations for our platform!

We are looking for a Middle+ Technical Operations Engineer to oversee the smooth operation of our data collection and processing pipelines. The ideal candidate will have experience managing large-scale automated data gathering systems, ensuring seamless deployments, and maintaining system efficiency across a complex microservices environment.This is a remote position.

Responsibilities

• RiskSeal data collection platform support & maintenance
• Configuration of new environment s, clients, data sources
• Troubleshoot data harvesting issues
• Optimize system performance & minimize downtime of data collection algorithms
• Monitoring the state of integrations of data collection
• Take part in production deployments ensuring continuous operation and no customer impact.

Requirements

• 2+ years of experience in a technical support or engineering role in a data-intensive environment.
• Experience working with automation tools, web data collection workflows.
• Commercial experience with databases such as MySQL, ClickHouse, or similar, including active day-to-day use of SQL for writing, analyzing and troubleshooting queries.
• Experience with monitoring and logging tools such as Grafana, LogChef, or similar.
• Strong problem-solving skills and ability to troubleshoot operational bottlenecks.
• Ability to collaborate with cross-functional teams, including developers and DevOps engineers.

What We Offer

• A high-impact role in a fast-growing fintech startup.
• The opportunity to optimize and scale an advanced data collection system.
• A flexible remote work environment with a focus on results.
• Competitive salary and benefits package.

• A chance to work with a team of passionate professionals in a rapidly evolving space.

   

📩 Ready to Join?
Send your resume, and let’s achieve great results together! 

Interview process (2 steps):
Step 1 — Recruiter screening
Step 2 — Interview with hiring manager + live coding

We are looking for a Technical Support Engineer to join our growing team in Ukraine.
DARLY SOLUTIONS is an international IT company specializing in delivering innovative solutions across FinTech, MedTech, SaaS, etc.
 

Requirements

- 1+ years of experience in a technical support or similar role
- Experience working with databases and data systems
- Understanding of data collection processes or automation tools
- Familiarity with monitoring and logging practices (Zabbix, Grafana or other)
- Strong problem-solving skills and attention to detail
 

Responsibilities

- Maintain and support internal data collection system
- Set up new environments and connect data sources for different clients
- Identify and resolve issues related to data processing and integrations
- Improve system performance and ensure stable operation of data pipelines
- Monitor system health and data flows
- Assist with deployments and ensure smooth releases without service interruptions
 

Work conditions

- Flexible work format - remote, 8-hour working day without time trackers;
- Competitive salary;
- Tight-knit and friendly team;
- Personalized career growth;
- Up to 50% coverage of the cost of professional courses;
- Vacation time, sick-leaves, national holidays ;
- Competitive bonuses for a personal recommendation of new employees;
- Professional development tools (mentorship program, tech talks and workshops);
- English classes with a teacher;
- Corporate events and team buildings.
If you have what we are looking for and would love to join our Darly team, we want to hear from you!

PocketBook is an international company currently looking for a Customer Support Specialist with Polish and English proficiency to join our team.

Responsibilities:

• Providing informational and advisory customer support (communicating with product users via email and phone);

• Analysing user issues and identifying effective solutions;

• Working within a CRM system;

• Performing various one-off tasks related to customer support;

• Identifying and analysing software bugs, working with a bug tracking system.

Requirements and personal qualities:

• Previous experience in customer service (preferred);

• Proficiency in Polish – C1 level or higher;

• Proficiency in English – B2 level or higher;

• Strong written communication skills with accuracy and speed;

• Ability to analyse situations and quickly find effective solutions;

• Strong knowledge of PCs and mobile devices;

• A structured approach to solving complex tasks and a positive mindset;

• Ability to work in a team;

• Experience communicating with native speakers is a plus.

We offer:

• Competitive salary;

• Working hours: 9:00–18:00 / 10:00–19:00;

• Remote work format;

• An experienced manager who will provide full onboarding, training, and support at all stages.

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 
 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 
 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 
 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 
 

RNG Support Downtime Coordinator is primarily responsible for coordination of downtimes within all involved parties through aiding in downtime-related communication and utilising and creating tools to automate parts of downtime coordination flows. Downtime Coordinator reports to Head of RNG Support or RNG Support Operations Manager.  

Primary Responsibilities  

• Monitor relevant information sources to ensure that all steps of downtime preparation are done on time and according to the expectations set;  
• Communicate all key maintenance plans, commitments, and changes including schedule, and scope changes to the stakeholders and involved parties;   
• Facilitate downtime communication for external and internal clients; 
• Perform pre-checks of the changes required for execution by clients for successful downtime completion; 
• Collaborate with AMs and Support teams to arrange and support downtimes process on all phases;  
• Maintain accurate records and documentation related to maintenance coordination;  
• Generating various reports on maintenance/downtime data according to company needs; 
• RNG Support Downtime Coordinator also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Managers, Head of Support, or the Employer.  

Proficiency requirements  

• Understanding of project delivery & acceptance processes within a fast-paced business environment;  
• Advanced written and verbal communication skills. Upper-Intermediate+ English level;  
• Ability to multitask;  
• Able and eager to take ownership;  
• Agile mindset;  
• Great attention to details;  
• Desire to develop soft and technical skills;  
• Experience with Jira/Confluence will be a plus; 
• SQL, API basics, and Python or other languages - knowledge is not necessary, but it will be a plus. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We’re looking for a Client Success Manager who will be responsible for making sure clients get the most value out of a company’s product or service. The main goal is to build long-term relationships and help clients succeed, which in turn reduces churn and drives growth.

Responsibilities

• Develop and maintain strong, long-term client relationships.
• Act as the primary point of contact for clients, ensuring a positive customer experience.
• Guide clients through onboarding to ensure fast adoption and value realization.
• Understand client goals and align product usage to meet their business needs.
• Monitor customer health, satisfaction, and retention metrics.
• Proactively identify and resolve issues to prevent escalations.
• Regularly engage with clients to provide updates, best practices, and product insights.
• Collaborate with internal teams to advocate for client needs and improvements.
• Identify opportunities for upselling, cross-selling, and contract renewals.
• Provide feedback to product and management teams based on client input.

Requirements:

• Experience in iGaming is a must
• 5+ years experience in Client Success, Account Management, or related client-facing roles.
• B2B experience (casino, platform)
• Work experience in product lifecycle, SaaS integrations.
• Familiarity with SaaS environments and technical concepts to engage effectively with clients and internal teams
• Knowledge of software tools and platforms that unify customer data and insights to support effective account management.
• Ability to leverage aggregated customer data and reports to guide and support a team of CSMs
• Strong attention to detail and teamwork skills.
• Ability to meet deadlines in a fast-paced environment.

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you describe a time you led client lifecycle management and helped drive retention or growth? What strategies or tools did you use?
3. Please explain more about your experience B2B from Client Success Management role (iGaming) ?
4.  What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?    
5. What is your notice period and how soon can you join ?   

SaaSJet is a Ukrainian IT product company that has turned from a startup to a competitive player in the market of internal management optimization apps.

Our clients are more than 1500 companies all around the world.

Some of them: Forbes, Rakuten, Grammarly, Smartthings, Raiffeisen Bank, Teva.

Everyday we create new products and optimize existing ones, so our team is regularly expanding. We are looking for people who want to develop and improve their skills and are always ready to learn something new.

We have already created some successful products for our users.

Discover apps on our website

Now we are looking for a Customer Success Manager who will help us in implementing our ideas.

The main responsibilities:

• Providing answers to questions, advice, and assistance to clients
• Requests registration and adding to Jira Service Desk
• Collecting of additional information on incidents
• SLA monitoring to comply with customers and technical development team
• Constant study of the company's applications, their new features
• Collecting and analysis of customer feedback, making suggestions for product improvement
• Monitor unsubscriptions and subscriptions to applications
• Correspondence, mailing follow-ups
• Introduction and control of clients' issues from the beginning to the end
• Promoting a positive customer experience of using the company's applications and services

Required skills:

• B1, B2 English written and spoken level
• Understanding Jira tools: Jira Service Desk, SLAs
• Confident PC user
• Experience in Google G-Suite (Gmail, Docs)
• Responsibility, sociability, productivity

Would be an advantage:

• Auto-rule, Reports, Advanced Jira Search (JQL)
• Hubspot CRM

What do we offer:

• Exciting tasks and opportunity to work in a progressive Ukrainian IT product company
• Position in a company that is stable and constantly evolving
• Adequate management aimed at self-management and self-organization of each employee's work
• Open contact with the management of the company, who listens to the needs of each employee and solves them
• Study and career growth
• Competitive salary that increases with the development of the employee's professional skills and results
• Absence of a strict dress code
• A system of bonuses and rewards
• Lack of formalities and bureaucracy
• An effective learning and development system

Work Schedule:

• Flexible work schedule. It doesn't matter when the work is done; the result is what matters.
• Ability to work remotely or in the office
• Possibility to combine work and study at the same time

We appreciate your talent and invite you to develop it with us!

Please send your CV, and we’ll review it. :)

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Our client is a pioneer in bringing together enterprise networking and security into a single, centralized global cloud service. It is led by an industry veteran with a strong background in founding and investing in leading cybersecurity companies. Its innovative technology helped inspire an entirely new product category that was later defined by Gartner as “SASE,” a market projected to reach $28.5 billion by 2028.

Required skills:

• Strong will and aspiration in making the first step in the Networking and Information Systems Security industry.
• Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
• CCNA Certification or equivalent knowledge level.
• Familiarity with VPNs, IPSEC, security protocols, and standards.
• Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments.
• Excellent oral and written communication skills with a passion for working with customers.
• Fluent English, both written and spoken - a must
• Ability to adapt and work efficiently in a rapidly changing, dynamic environment with a willingness to manage multiple simultaneous tasks.
• Ability to work effectively and thrive in a fast-paced environment.
• Ability to work with a globally dispersed, cross-cultural team
• Team player
• Commitment is required for a minimum of 5 shifts a week as well during weekends.
• Experience working with Cloud, SaaS technology provider- Advantage.
• Previous experience as a Support Engineer (Tier 1– security companies) will be a big advantage.

Scope of work:

• Provide technical support for Cato Networks customers around the world.
• Own and manage customer issues and see problems throughout resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive and “can-do” attitude.
• Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
• Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, sales, and finance.
• Track and monitor customer status and identify both areas of concern and growth opportunities.
• Be a part of building and expanding the company’s Global Support Services.

Job Description:
We are looking for a reliable and organized Assistant to support our Tech Manager in daily tasks. The ideal candidate should be comfortable working with computers and have a good command of English.

Requirements:

• Basic to intermediate computer skills
• Good English communication skills (written and spoken)
• Strong organizational abilities
• Ability to follow instructions and manage simple tasks independently

Working Conditions:

• 8 hours per day (per Cyprus Time zone)
• 5 working days per week

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group - a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support
• We provided the team with charging stations
• We continue to work together for the future of Ukraine

As we continue to grow and scale rapidly, we are expanding our People Ops function and are currently looking for a Junior Event Specialist. The mission of this role is to build and maintain reliable, well-structured, and human-centered People Ops operations, enabling the company to scale without operational disruptions while providing employees with a clear, high-quality, and supportive experience in all interactions with People Ops.

Your future responsibilities include:

• Assisting with corporate and team-building events, trainings, and wellness activities
• Managing company merchandise and gifts, including ordering and delivery coordination
• Maintaining and updating People Ops systems (Zoho, Notion)
• Coordinating insurance administration, system access, and work equipment
• Ensuring high-quality operational execution
• Supporting Kyiv office operations, coordinate communication with vendors and service providers (office presence required 2-3 times a week)
• Coordinating administrative requests from teams

Needed experience & skills:

• Ability to manage priorities and consistently deliver results
• High level of ownership, responsibility, and reliability
• Strong skills in organizing online and offline events
• Experience in fast-growing environments in companies with 200+ employees
• Confident use of Notion and Google Workspace (Docs, Sheets)
• Attention to detail and ability to work with data
• Strong written and verbal communication skills
• English level B1 or higher, Ukrainian - native / fluent

Nice to have skills:

• Ability to stay self-aware and grounded in a dynamic environment, taking ownership of your energy, capacity, and results,
• Resilience and the ability to remain effective under pressure,
• Experience working with budgets and basic cost tracking.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist
• Medical insurance and +10 Healthcare leaves for mental & physical recovery
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.
• Ability to work from Kyiv offices with free breakfasts and lunches or partly remotely
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

About the Role

We are looking for a German-speaking Customer Support Specialist to join a multilingual customer care team providing service and technical support for digital devices and related software products. In this role, you will communicate directly with end users via phone and email, troubleshoot issues, and ensure a high-quality customer experience.

This position is primarily focused on live calls in German, combined with written support and CRM-based case management. The ideal candidate has strong communication skills, logical thinking, and the ability to quickly understand product-related technical issues.

You will work in a collaborative, Ukrainian-speaking team that values knowledge sharing, continuous improvement, and customer-centric service delivery.

What You’ll Do

• Handle customer inquiries via phone and email in German and English
• Provide first-line technical troubleshooting for devices and software-related issues
• Identify customer needs through active listening and structured questioning
• Analyze requests and determine appropriate solutions or escalation paths
• Document customer interactions and resolutions in CRM systems
• Maintain accurate customer records and case updates
• Communicate clearly and professionally with native German-speaking users
• Collaborate with internal teams to resolve product or technical issues
• Learn product functionality, common issues, and support workflows
• Manage multiple requests while maintaining quality and response time targets
• Assist with non-German requests during lower call volumes when required

What We’re Looking For

• B2-C1 level German (spoken) — required for phone support
• B2 English level or higher
• Ukrainian B2+ for internal team communication
• 1+ year of experience in customer support or similar role
• Experience communicating with native speakers preferred
• Strong analytical thinking and problem-solving skills
• Ability to troubleshoot basic software and device-related issues
• Experience working with CRM systems
• Confident PC and mobile device usage
• Strong multitasking and communication skills
• Customer-oriented mindset and positive attitude
• Ability to work independently in a remote environment

Nice to Have:

• Experience in technical customer support
• Experience with phone-based support
• Additional European languages
• Experience working in multilingual support teams

Compensation & Conditions

• Performance bonus after full onboarding
• Contract via Ukrainian FOP (taxes covered after probation)
• Standard 2-month probation period
• Remote work or optional Kyiv office
• Friendly and collaborative team environment

Why You’ll Love Working With Us

• Work with an international customer base
• Join a supportive multilingual team
• Develop technical customer support skills
• Gain experience in product troubleshooting
• Remote flexibility with stable working hours
• Clear onboarding and training process
• Long-term collaboration opportunity

Hiring Process

1. HR Interview
2. Technical/Operational Interview
3. Test day (8 hours) — a practical, real-work simulation designed to give you full insight into daily tasks, team workflow, and expectations, ensuring a mutual fit for both sides.
4. Final decision

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

   

The experience You will need to successfully complete tasks:

• 2 years of experience in an IT support / Sysadmin
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities

• Upper-intermediate in English

   

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.

• 4 days work on-site in comfortable office and 1 day fully remote.

   

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.

• Final interview with CTO.

   

Languages:

English

B2 – Upper-intermediate

Про компанію Bulls-mediaBULLS MEDIA is a global leader in digital marketing. Our goal is to simplify decision-making and connect customers with valuable brands.
Our technology helps millions of consumers around the world make smarter, more confident buying decisions