Jobs Odesa

Hi there! 👋 We’re USKO Expedite, a U.S.-based logistics company growing rapidly in the North American transportation market. 

With offices in Warsaw, Odesa, and Varna, we’re now planning to open a new office in Lisbon — and we’re looking for our first Lisbon-based team members to join us on this exciting journey! 

So for this position you must be located in Lisbon🌍

If you’re organized, proactive, and excited to build a career in logistics — this could be the opportunity you’ve been waiting for.

What we offer:

• Work schedule: 2 PM — 11 PM, Mon-Fri (Lisbon local time)
• Remote work
• Rate: €5.2/hour + commission
• Team events & company parties 🎉
• Birthday and anniversary gifts 🎁
• Business trips to our European offices (Warsaw, Odesa, Varna) ✈️
• Career growth into team lead or management roles
• Future Lisbon office — be part of something from the very beginning!
   

Your responsibilities:

• Handle and track incoming transportation requests in the U.S. market
• Communicate with drivers and brokers to clarify shipment details
• Monitor shipments in transit and keep everyone updated
• Assist in resolving unexpected issues or delays during transit
• Work with our internal logistics systems and CRM system
• Make sure deliveries run smoothly and clients stay happy

Our requirements:

• Great communication and organizational skills
• Responsible and proactive attitude
• Confident English (B2+), written & spoken
• Basic tech skills (MS Office or Google Suite experience is a plus)
• Previous experience in U.S. logistics or work with U.S based companies is great advantage — but not required!

Please send your CV — we’ll be happy to consider your application! 

We are Galaktica, a Ukrainian product IT company that creates and promotes its own online projects in the most affluent markets worldwide: the USA, Canada, Australia, the UK, and the EU. Our company, as well as our main product, has been around for over five years. Galaktica’s products are successful, which allows us to ensure growth and development opportunities for our employees.

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be Combined schedule: contains 3 day shifts (from 2 p.m till 10:30 p.m) and 2 night shifts (from 10 p.m till 6:30 a.m)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time.
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time.
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time.
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests.
• Finding answers to their questions (we will assist you with this!).
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least six months of experience in customer support in English.
• Upper-intermediate or higher English proficiency, with fluent speaking skills.
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with Zendesk or other customer support systems.
• Knowledge of manuals, rules, and standards for customer communication.
• A deep understanding of customer-friendliness and the ability to apply it effectively.
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What we offer:

• Five work formats to choose from: Remote, or offices in Kyiv, Lviv, Odesa, Larnaca (Cyprus) or our new office in Malta. All our Ukrainian offices are equipped with powerful generators and Starlink, ensuring 24/7 availability.
• Equipment provided: Laptop/desktop PC, additional monitors, and specialized gadgets—everything you need for large-scale tasks and experiments.
• Safety and insurance: We actively listen to our employees and provide support during challenging times. We also offer medical insurance or cash compensation for sports activities.
• A great team and atmosphere: Your colleagues significantly impact your work-life quality. Thanks to our thorough hiring process, you’ll be working with top professionals in your field.
• Continuous development: We cover the cost of training and seminars to support your professional growth. We also have a large library and a book club you can join.
• Corporate English courses: We reimburse 50% of the cost of your personal English lessons upon request.
• Sports activities: Join our volleyball team or running sessions—all expenses covered by the company. We’ve already participated in several marathons, and our coaches are true professionals.
• Team bonding: Once a month, we organize company-paid lunches at our cozy office. We also host amazing off-site and in-house team-building events.

Our goal is to build a product-based IT ecosystem across various domains, where every employee can launch internal startups, grow, and implement their ideas. Join us!

Additionally, corporate social responsibility is extremely important to us. The company operates two charitable foundations focused on rehabilitating military personnel and assisting children affected by the war. We fully support the administrative operations of these foundations and allocate funds to their core missions.

We also regularly purchase FPV drones and supply vehicles to Ukrainian defenders. This year, we are expanding our support by investing in military startups that produce strike drones—one of the highest-priority areas for our military.

If our team is interested in your candidacy, we will reach out to you via your preferred method to discuss the position in more detail.

Want to learn more about us?

• Visit our website: https://galaktica.io/vacancies/ 
• Get to know us, meet the team, and see our product creation process on Instagram:https://www.instagram.com/galakticateam?igsh=bGJwODZzOHo3Y25z 
• Check out our video introduction: https://www.youtube.com/watch?v=4uQNIDPdjBg  

We’ll be happy to answer any questions and invite you to the first stage of the interview!

Simply Contact — міжнародна компанія у галузі customer support, що працює з клієнтами по всьому світу, та є однією із лідерів у своїй галузі.

Ми допомагаємо компаніям залишатися конкурентоспроможними, покращувати якість обслуговування та ефективність роботи з клієнтами завдяки якісному та омніканальному аутсорсингу підтримки клієнтів. Серед наших клієнтів — WizzAir, Bolt, DittoMusic, Howly та інші. Компанія на ринку 10 років, понад 550 співробітників у 5 локаціях в Україні та Польщі.

Наші міжнародні нагороди та визнання:

Gold Winner — Best Crisis Management Approach by European Contact Center & Customer Service Awards (ECCCSAs) — 2022

Silver Stevie Award for Contact Centre of the Year — 2023

Ми активно розвиваємось та розширюємо команду customer support representative однієї з топових європейських авіакомпаній.

Ми пропонуємо:

Стабільну зарплатню. Cтавка + щомісячний бонус.

Зручний графік роботи: 5/2 з плаваючими вихідними, зміна 14:00- 23:00

Можливість роботи з дому.

Можливість рости та розвиватися в динамічній компанії.

Можливість працювати в одному з офісів в Україні, або ж закордоном.

Завдання:

Допомога пасажирам у бронюванні авіаквитків (зміни у бронюванні, скасування). Вхідна лінія дзвінків та чати

Консультування клієнтів щодо сервісів авіакомпанії.

Регулювання питань, пов’язаних зі скасуванням та затримкою рейсів.

Необхідні знання та навички:

Upper-intermediate English level.

Бажання вчитися новому, інтерес до сфери авіації та подорожей.

Емпатичність, комунікабельність, відповідальність, націленість на зростання та результат.

Цікаво? Приєднуйся! Надсилай нам своє резюме і ми зв’яжемося з тобою!