Jobs at Djinni

Trinetix is looking for a Middle Automation QA Engineer. 

You’ll be part of a dynamic, international team working on large-scale enterprise platforms for a leading U.S.-based client in the consulting and financial services sector. Our mission is to build impactful, high-tech solutions that streamline business operations, enhance efficiency, and drive digital transformation. 

We focus on solving real business challenges—developing robust platforms that support critical decision-making and operational excellence. Our projects span across continents, offering the opportunity to collaborate with top-tier professionals from around the world. Welcome to join a Global Team Driving Real-World Innovation. 
 

Requirements 

• 2.5+ years of QA experience, including manual and automation testing. 
• Hands-on experience with end-to-end test automation using Playwright (TypeScript). 
• Strong understanding of software testing methodologies, principles, and frameworks. 
• Proficiency with task tracking and test management tools (Azure DevOps, Jira, or similar). 
• Knowledge of software architecture, including client-server, web applications, and APIs. 
• Familiarity with browsers’ capabilities and limitations. 
• Ability to analyze requirements, identify potential issues, and design effective test cases. 
• Knowledge of test activities estimation techniques. 
• Excellent problem-solving and troubleshooting skills. 
• Meticulous attention to detail with a strong focus on quality. 
• Upper-Intermediate English (spoken and written). 
   

Nice-to-haves 

• Experience with API test automation 
• Working knowledge of SQL 
• Experience with Tricentis Tosca or other no-code automation tools 
• Familiarity with automation in large-scale or enterprise environments 
• ISTQB certification 
• Previous experience in Agile/Scrum teams 

Core Responsibilities: 

• Design, implement, and maintain E2E automated test flows. 
• Develop comprehensive manual test plans and test cases based on functional and non-functional requirements. 
• Execute test cases manually and via automation; analyze results and report defects. 
• Track and manage defects through the lifecycle, coordinating with development teams. 
• Prepare detailed test reports summarizing results. 
• Contribute to reusable, scalable automation strategies and continuous QA process improvements. 
• Identify opportunities to improve testing processes and methodologies. 
• Communicate effectively with stakeholders across multiple teams and projects. 
   

What We’re Looking For 

• A QA engineer with proven automation experience, capable of leading E2E testing initiatives 
• An adaptable professional eager to embrace code-based automation tools and align with company-wide best practices 
• A strong communicator who values clarity, reuse, and maintainability in test design 
• Not afraid to work in a structured, review-driven environment that emphasizes reusability and standardization
   

What we offer 

• Continuous learning and career growth opportunities 
• Professional training and English/Spanish language classes 
• Comprehensive medical insurance 
• Mental health support 
• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more 
• Flexible working hours 
• Inclusive and supportive culture 

We are looking for a Freelance Senior Data Engineer, 

We are seeking a candidate with an educational background in Computer Science, Software Development or Engineering, as well as experience in some of the following areas: 
- Extensive experience with Azure, Azure Databricks, and a deep understanding of Azure architecture and services 
- Strong proficiency in Python programming 
- Experience in using Spark, including Spark SQL and understanding of how to optimize Spark performance 
- Automated unit testing and code quality inspection 
- Experience with CI/CD (GitHub actions / Azure DevOps) 
- Familiarity with AWS 
- Experience working in the pharma domain or other regulated area is considered an advantage
 

We are looking for a Lead Manager / CRM to handle incoming inquiries from potential clients for a legal project.

The main responsibility of this role is initial lead processing, communication with clients, and transferring qualified leads to sales managers.

Responsibilities

• Work with the CRM system: communicate with incoming leads, enter information, and update lead statuses.
• Conduct initial client qualification based on established criteria.
• Transfer qualified leads to sales managers.
• Ensure timely responses and perform follow-ups.
• Process incoming inquiries in a timely manner.

Requirements

• Strong written and spoken English.
• Experience working with CRM systems.
• Ability to handle multiple inquiries simultaneously.
• Strong attention to detail and a responsible approach to work.
• Previous experience in customer support or a call center will be a plus.

Nice to have

• Additional languages: Spanish / Russian / Chinese / Arabic.

What we offer

• Fully remote work format.
• Working schedule 6–8 hours per day aligned with Eastern Time (ET).
• CRM training and onboarding support.
• Stable salary payments.

Applefy - a high-quality Mobile and Web Development company, is looking for a talented Webflow Developer to join our dynamic team on an ongoing project.
This is a fantastic opportunity for a developer passionate about building high-quality web experiences and wanting to grow their skills in a flexible and supportive environment.
What We Offer:
• Flexible work schedule: Manage your own time and work at your own pace.
• Fully remote: Work from anywhere in the world.
• Comprehensive leave policy: Enjoy all official holidays, 20 days of paid vacation, and 10 sick days without needing a doctor's note.
Key Requirements:
• Strong communication skills
• Proficiency in spoken English
• 1+ years of experience with Webflow
• Webflow CMS experience
• Experience with Webflow interactions and animations
• Solid understanding of UI/UX principles
• Keen attention to detail
Preferred Qualifications:
• A desire to learn and grow professionally
• Experience in product development
• Residency in Ukraine 🇺🇦
If you're ready to take the next step in your career with Applefy, we'd love to hear from you!

We are seeking a talented and experienced Zoho CRM Developer to join our team. This role is crucial for maximizing the efficiency and effectiveness of our customer relationship management system. The ideal candidate will be responsible for the development, configuration, customization, and administration of Zoho CRM and its integration with other business applications.

Key Responsibilities:

• Development & Customization:
  • Design, develop, and implement custom features, modules, and fields within Zoho CRM to meet specific business requirements.
  • Write and implement Deluge scripting (Zoho’s proprietary language) to create custom functions, automate workflows, and build complex business logic.
  • Configure and maintain workflow rules, blueprints, validation rules, assignment rules, and security profiles (roles, profiles, sharing settings).
• System Integration:
  • Integrate Zoho CRM with other Zoho applications (e.g., Zoho Creator, Zoho Books, Zoho Desk) and third-party systems using REST APIs and webhooks.
  • Troubleshoot and maintain existing integrations to ensure seamless data flow and system reliability.
• Administration & Maintenance:
  • Perform regular system audits, data cleanup, and data migration tasks.
  • Monitor and maintain data integrity, system performance, security settings, and backups.
  • Provide technical support and troubleshooting for all Zoho CRM related issues for end-users.
• Collaboration & Documentation:
  • Work closely with stakeholders and department heads to gather business requirements and translate them into technical specifications.
  • Develop and maintain technical documentation, including development plans, user guides, and training materials.

  • Create custom reports and dashboards within Zoho CRM and Zoho Analytics to provide actionable business insights.

     

Required Qualifications:

• Experience: 3+ years of hands-on experience in developing and administering Zoho CRM.
• Technical Skills:
  • Proficiency in Deluge scripting is mandatory.
  • Strong working knowledge of Zoho CRM's capabilities, limitations, and module structures.
  • Experience with API integration (REST/SOAP) and web services.
  • Solid understanding of relational databases and data migration best practices.

Nice to Have:

• Experience with other Zoho One applications (e.g., Zoho Creator, Zoho Flow, Zoho Analytics, Zoho Desk).
• Knowledge of front-end web technologies (HTML, CSS, JavaScript) for developing custom widgets or portals.
• Zoho Certified Developer or Administrator status.
• Experience with large-scale data migrations and system rollouts.

We are expanding our creative team and looking for a Motion Designer who wants to work with dynamic products and create content that captures attention from the very first seconds.

We’d love to see you on the team if you:

• Have at least 6 months of commercial experience
• Have an up-to-date portfolio
• Are confident working with After Effects, Premiere Pro, and Photoshop
• Have experience with AI tools, deepfake technologies, or lip-sync solutions (this will be a plus)
• Can quickly respond to feedback and feel comfortable working with tight deadlines

Main responsibilities:

• Creating advertising videos and creative motion content
• Adapting videos for different platforms
• Working with AI solutions to improve and optimize production workflows
• Collaborating with creative teams

What you will get:

• Stable company with a solid reputation
• Competitive salary with timely payments
• Well-established processes and full access to the tools needed for work
• Access to conferences and professional courses funded by the company
• A professional team with strong expertise
• Modern office in Kyiv with everything needed for effective work
• The opportunity to grow together with the company and large-scale projects

For our client, a product company operating in the USA sweepstakes lead-generation vertical, we are looking for a Growth Manager (remote).

About the Role:
We operate a performance-marketing platform focused on compliant, white-hat lead generation within the United States. We are hiring a commercially oriented Growth Manager to own advertiser development, list monetization, and lead buyer coverage. This is a revenue-critical operational role responsible for converting lead supply into stable, scalable, and profitable monetization.
You will work cross-functionally with tracking, compliance, affiliate, media buying, and finance teams while supporting expansion into new compliant verticals.

Core Responsibilities:
• Develop and manage relationships with white-hat advertisers and direct buyers.
• Source and onboard new lead buyers across approved verticals (excluding Dating, FX, and Crypto).
• Negotiate commercial terms including CPL, CPA, RevShare, and hybrid models.
• Maintain daily operational communication with buyers (delivery, caps, feedback, disputes).
• Ensure consistent delivery stability and buyer satisfaction.

List Monetization & Client Development:
• Manage and grow list-management clients and data monetization partners.
• Build buyer coverage and monetization waterfalls.
• Improve revenue per lead (RPL) and buyer fill rate.
• Identify monetization gaps and new buyer demand opportunities.

Quality Control & Compliance:
• Monitor acceptance rates and buyer feedback.
• Coordinate with compliance and tracking teams to reduce invalid or rejected leads.
• Maintain operational adherence to compliant marketing standards.
• Investigate complaints, refunds, and performance anomalies.

Vertical Expansion & Internal Coordination:
• Support rollout of future compliant lead-generation verticals.
• Provide commercial feedback on funnels and product performance.
• Collaborate with affiliate, media buying, and finance teams.
• Refer potential affiliate or media partners to the affiliate department when relevant.

Commercial Ownership:
• Track revenue, payouts, and margin performance.
• Monitor buyer performance and acceptance metrics.
• Support volume forecasting and planning.
• Maintain positive unit economics per lead.

Required Skills:
• 2–5+ years of experience in lead generation, affiliate marketing, or performance marketing.
• Experience working with CPL buyers, networks, or data monetization environments.
• Strong negotiation and relationship-management skills.
• Comfortable operating in a fast-moving, operationally hands-on role.
• Analytical mindset with understanding of lead quality metrics.
• English: B2+ (spoken & written) — daily communication with US buyers/advertisers.

Nice to Have:
• US lead-generation or sweepstakes experience.
• Understanding of compliance frameworks (TCPA/CAN-SPAM operational exposure).
• Existing advertiser or buyer network.
• Familiarity with tracking platforms (RedTrack, Affise, HasOffers, or similar).

Key Performance Indicators (KPIs):
• Revenue per Lead (RPL).
• Buyer Retention & Coverage.
• Lead Acceptance Rate.
• Delivery Stability.
• Margin per Vertical.
• List Monetization Revenue.

Company Offers:
• Senior, high-impact role with direct ownership of revenue and monetization outcomes.
• Strong operational backing from IT, tracking, compliance, and finance teams.
• Long-term opportunity to build and grow a multi-vertical, compliant lead-generation portfolio.
• Online and offline team-building activities.
• Compensation for English classes, sports, and sessions with a psychologist.
• Flexible working hours tailored to your comfort.

About our Client:
A group of companies with over 10 years of experience operating in the international market, specializing in full-cycle software development. The company’s key clients are based in Europe, the United Kingdom, the USA, and other countries. The team includes 80+ specialists, including designers, copywriters, content managers, and developers.
This is an open role in a product company that is part of a group of companies and is developing a USA-focused sweepstakes lead-generation product.

About Preis HR agency:
Recruitment services:
• IT and digital specialist recruitment.
• Executive search for top management across industries.
• “Remote recruiter” service.
• Executive search/headhunting.

Poklyk is a product company dedicated to developing and enhancing web and mobile applications - Orderry and RO App - designed to automate and optimize SME operations. Our solutions help businesses streamline their processes and adopt a more technological approach to management.

We are building a Omnichannel Sales Team to make our product the perfect fit for eCommerce businesses. This team will focus on seamless integrations with eCommerce platforms, marketplaces, and third-party logistics providers, ensuring a smooth and efficient sales experience for our clients.

As a Middle Product Manager, you will play a key role in developing and scaling our POS module, ensuring it meets the needs of modern omnichannel businesses. We are looking for a proactive, experienced, and skilled professional who brings not only strong product management skills but also hands-on experience and domain expertise in eCommerce and omnichannel retail

Your Responsibilities:

• Developing integrations with eCommerce platforms (Shopify, Horoshop), marketplaces (Amazon, eBay, Etsy, Rozetka), and delivery services.
• Identifying and eliminating functional gaps within our product.
• Building integrations with existing POS systems (focusing on Square).
• Developing our own POS system to enhance omnichannel sales.

What We’re Looking For Domain Expertise

• Proven experience in eCommerce or omnichannel retail products.
  Deep understanding of the eCommerce ecosystem, including: Online stores/  Marketplaces /Payment providers / Logistics / POS systems
• Ability to navigate the eCommerce landscape, identify integration opportunities, and translate market needs into product solutions.
  
   Professional Experience
• At least 3 years of experience in developing B2B web products.
• Strong understanding of project management methodologies.

• Hands-on experience with Jira and Confluence, including configuration.
  
   

  Work Approach

• A structured, systematic approach to work.

Would be a plus:
- Background in programming and solid understanding of REST APIs.
- Experience in developing CRM/ERP systems.

What We Offer:

• Official employment with full benefits.
• Direct involvement in product development - every improvement is discussed as a team.
• A chance to work with one of Ukraine’s top business automation IT companies, recognized as vital to the economy.
• Flexible working options - hybrid or fully remote.
• 18 vacation days, 10 additional days off, and paid sick leave.
• Access from the first days to the English language courses for professional growth.
• Reimbursement for professional development, including courses, webinars, and learning resources.

Our Hiring Process:

1️⃣ Intro Call with a recruiter (30 min)
2️⃣ Job Interview with our CPO (up to 1 hour)
3️⃣ Test Task
4️⃣ Final Interview with the CPO (up to 1 hour)
5️⃣ Offer from Poklyk 🎉

Let’s create the future together 🚀

If you would love to operate in an agile team that’s known for efficient decision-making processes and contribute to its success with your outstanding Javascript skills - right me back, do not hesitate  

Requirements:

• Strong knowledge and experience with React.js, Typescript Next.js and MobX

• Experience integrating AI tools (e.g., Copilot, Cursor, Windsurf, Claude, GPT-4.x, etc.)
• Proficiency in AWS services (Lambda, Transcribe, S3).
• Experience with GraphQL and RESTful API design.
• Strong skills in using PostgreSQL and Redis.
 

Nice to have :

• Knowledge and experience with Node.js

• Knowledge of ffmpeg for media processing.

What We Offer:

• A unique opportunity to work in a fast-moving, international scaleup atmosphere with highly motivated and open-minded colleagues.
• A competitive compensation package, including 20 paid vacation days and paid sick leave.
• A comfortable office in the heart of Kyiv, with the flexibility to work remotely.
• Flexible working hours to accommodate your lifestyle.
• Opportunities to participate in tech talks, hackathons, and technical conferences around the world.
• If this sounds like the perfect opportunity for you, don’t hesitate—write us back and let’s start the conversation!

Про компанію CML Team 

CML Team is a powerhouse in global technology consultancy, focusing on Fintech, Real Estate, and Hospitality. Our expertise has led startups to secure over $1.5 billion in funding over the last five years. We excel in fast-tracking the success of high-growth startups with our deep industry insights and innovative approach.

We are on a mission to craft solutions that far exceed expectations, combining robust backend development with outstanding UX/UI design to ensure technical excellence and seamless user experiences.

We're in search of bright minds and 10X developers eager to innovate, experiment with new technologies, and pioneer unconventional approaches. Our team is a dynamic blend of experienced professionals dedicated to pushing boundaries and delivering tailored solutions that create significant value.

Join CML Team, where innovation is at the core of everything we do. Here, every project is an opportunity to explore new frontiers and redefine the future of technology. If you're ready to challenge the status quo and leave a lasting impact, we want you on our team.

• 2+ years of experience in manual and functional/non-functional testing;
• Experience in testing web applications;
• Regression testing skills;
• Experience in back-end testing, API testing, cross-browser testing;
• Good understanding of Swagger, Postman, and log analysis
• Ability to write test documentation: test cases, test plans, etc;
• Proficiency in web technologies such as HTML, CSS, XML, JSON (ability to modify structure, add/modify fields and good understanding of their operation);
• Knowledge of testing methodologies and approaches, ability to apply various testing methodologies depending on the task;
• Understanding of the web application development lifecycle;
• Strong knowledge of SQL;
• Ability to work with browser developer tools, knowledge of Agile, Jira, CI;
• Attention to detail and accuracy in dealing with numbers and percentages.

We are looking for Talent Sourcer for an IT product company that is rapidly growing and delivering a unique, cutting-edge solution in the defense tech industry. 

Talent Sourcer will support the expansion of the company during this period of rapid growth. You will be responsible for attracting and identifying potential candidates, finding effective ways to connect with them, and continuously improving sourcing strategies and processes. 

Key Responsibilities: 

• Develop and implement effective sourcing strategies for roles across various levels. 

• Utilize a wide range of sourcing techniques, including Boolean/X-ray search on different platforms such as LinkedIn Recruiter, GitHub, social media and alternative sources. 

• Craft personalized and multi-channel outreach campaigns to increase candidate response rates and engagement. 

• Analyze sourcing data and recruitment funnel metrics, including interview conversion rates, response rates, and others. 

• Conduct market mapping and competitor research to identify talent pools and hiring trends. 

• Collaborate closely with hiring managers to ensure alignment and effectiveness in recruiting efforts. 

Skills and experience: 

• Minimum of 2 years of hands-on experience as a Sourcer. 

• Demonstrated expertise in sourcing across both technical and non-technical roles. 

• Knowledge of different sourcing tools and techniques, including Boolean search, and sourcing across various platforms (e.g., LinkedIn, GitHub, etc.). 

• Strong understanding of diverse job roles and the ability to quickly understand and adapt to new job requirements. 

• Results-oriented mindset with a proactive approach, creative problem-solving, and a high degree of flexibility. 

• Proficiency in English at an intermediate level or higher. 

• Experience sourcing candidates in the EU and USA markets will be a plus. 

What company offers: 

• A dynamic and innovative work environment that supports professional growth. 

• The opportunity to make an impact on the company’s processes and outcomes. 

• Work with Ashby ATS and the latest sourcing tools. 

• Competitive salary, official employment, employee military deferral (if applicable), and stable working conditions. 

• Flexible working arrangements (office / hybrid, flexible working hours). 

• A chance to contribute to the development of a cutting-edge and fast-moving product. 

If you're passionate about identifying top talent and enjoy using innovative sourcing strategies to find the perfect fit, we'd love to hear from you!

We are seeking a highly proactive and business-driven Sales Manager to play a key role in expanding our client base. You will be responsible for opening new accounts, establishing relationships with prospective clients and driving initial engagement.

Responsibilities: 

• Identify, approach and engage new potential clients in the IT outsourcing sector.
• Manage the full early-stage sales cycle: outreach, qualification, discovery and handover to the technical team.
• Build and nurture long-term relationships with clients, primarily in the US market.
• Attend international conferences, networking events and industry meetups to build connections and generate business opportunities.
• Maintain a high level of activity across communication channels.
• Collaborate closely with internal teams to ensure alignment on client needs and service offerings.

Requirements:

• Proven experience in IT outsourcing or software development services sales.
• Proven track record of successfully onboarding new clients.
• Experience working with US clients.
• Excellent communication, negotiation and relationship-building skills.
• Ability to work independently, drive processes and deliver results.
• Advanced level of English (both written and spoken).
• Based in Europe and able to travel for conferences and client events.

Working conditions and benefits:

• Paid vacation, sick leave (without a sickness list).
• Official state holidays — 11 days considered public holidays.
• Professional growth while attending challenging projects, and the possibility of switching your role and mastering new technologies and skills with company support.
• Flexible working schedule: 8 hours per day, 40 hours per week.
• Personal Career Development Plan (CDP).
• Employee support program (Discount, Care, Health, Legal compensation).
• Paid external training, conferences, and professional certification that meet the company’s business goals.
• Internal workshops & seminars.
• Corporate library (Paper/E-books) and internal English classes.

Ready to join us? 🚀

About us

Syndicode is a value-driven software development partner with a globally distributed team of engineers, designers, architects and IT managers. We are united by the mission to provide our clients with software products and services that perform, look, and work as designed. 

We believe that our people and culture make Syndicode’s success continuous. Our team is unified by shared principles like: Accountability, Involvement, Excellence, Visibility, Integrity, Innovation, Win-Win, Flexibility. Syndicoders are professionals who pursue self-improvement through continual learning, are eager to introduce improvements to work processes, and are able to analyze a variety of sources to make sound and timely decisions.

If it sounds like you, apply to our jobs and become a new Syndicoder!

 
About the project

Our team is building an internal tool for a major construction company to help their teams design and evaluate complex layouts while accounting for real-world constraints. The product combines robust engineering logic with an interactive 3D view in the browser, making it easier for users to explore design options and estimate key building parameters, including costs. In this role, you’ll work on the mathematical core of the system—refining existing models and developing new algorithms that make the application faster, smarter, and more accurate.

 

What you’ll be doing
 

• Experience: At least 3 years of professional experience in mathematical modeling, algorithm development, or optimization-focused software engineering.
• Mathematical Expertise: Strong foundation in areas such as numerical analysis, linear algebra, calculus, statistics, probability, optimization, and related mathematical disciplines.
• Python: Minimum of 2 years of experience, with expertise in object-oriented programming, data structures, algorithms, and performance optimization.
• Computational geometry for coordinating transformations, polygon operations, or spatial reasoning.
• Analytical Thinking: Strong problem-solving skills with the ability to break down complex challenges into actionable components.
• Attention to Detail: High level of accuracy and precision in developing and validating mathematical models and code.
• Communication: Ability to clearly explain complex mathematical and technical concepts to both technical and non-technical audiences.

• Education: Bachelor’s, Master’s, or Ph.D. in Mathematics, Computer Science, Engineering, or a related quantitative field.
  
  Nice to have
   

  • FastAPI (or similar frameworks): Experience building RESTful APIs and exposing mathematical models and algorithms as scalable web services.
  • AWS: Familiarity with cloud infrastructure services for deployment, scalability, and management of computational resources in production environments.
     
     

  What you'll be doing
   

• Mathematical Model Development: Design, develop, and implement mathematical models and algorithms to solve complex problems in engineering, data analysis, optimization, and related domains.
• Python Software Development: Translate mathematical models and algorithms into high-performance, reliable, and efficient Python code. Ensure clean architecture, solid coding practices, and optimal performance.
• Collaboration: Work closely with cross-functional teams—including developers and domain experts—to understand requirements, troubleshoot issues, and deliver integrated solutions.
• Testing and Validation: Perform rigorous testing and validation of mathematical models and their Python implementations to ensure accuracy, reliability, and efficiency.
• Documentation: Create clear, thorough documentation for models, algorithms, and code implementations.
   

What you’ll get at Syndicode
 

• Fully remote job
• Continuous feedback within teams and departments
• Top-notch team 
• Ability to participate in decision-making and bring new ideas
• Self-management: opportunity to manage your time and plan your activities
• Dynamic fast-growing environment: we react and adapt quickly to the world’s and market changes.

The role

We’re looking for a proactive Data Analyst who is passionate about analytics and finding growth opportunities! If you’re skilled at spotting trends, uncovering real insights behind the numbers, and improving user engagement with the product — this role is for you.

Your key responsibilities for the coming months

• Analyze user behavior to identify trends and growth opportunities.
• Build reports in Tableau to monitor key metrics.
• Work on recommendations to improve effectiveness.
• Automate data collection and processing using SQL queries and scripts.

• Help to set up and optimize user tracking.

   

Key requirements

• 3+ years of experience in data analytics (Data Analyst | Product Analyst role) within web, desktop products.
• Expertise with subscription-based monetization model.
• Strong knowledge of SQL and Python for data analysis.
• A/B testing experience.
• Ability to calculate predictive LTV.
• Advanced skills in BI tools (Tableau, Power BI, etc.)
• Experience in setting up and optimizing user activity tracking
• Ability to communicate/interpret complex data analysis to both technical and non-technical colleagues.

Nice to have

• Experience with BigQuery and other Google Cloud services for data analysis.
• Experience with DBT.

What we offer for your success

• Very warm and friendly working environment and flexible working schedule.
• 20 days off + paid national holidays, and 12 sick days paid by the company per year.
• Medical insurance, and health protection programs (with COVID-19 and dental coverage).
• Continuous professional development and growth opportunities.

On behalf of our client, a leading FinTech company that manages Virtual Asset Service Providers (VASPs) and Operating across Asia, Europe, and Canada, We are hiring an experienced  Head of Risk  to join their senior leadership team.

The Role

Are you ready to lead at the forefront of global payments and financial risk management? At Paythex, we’re looking for a visionary Head of Risk to safeguard our operations across multiple countries, payment channels, and financial ecosystems. This isn’t just a risk management role, it’s a chance to drive strategy, innovation, and operational excellence across a fast-growing, dynamic payments platform. You will lead the Risk Team in managing fraud, chargebacks, payment compliance, and operational risk while driving efficiency and revenue optimization through deep data analytics and automation.

This position is ideal for professionals who want to work in real payments  — diving into the complexities of multi-MID architectures, cascading logics, acquirer performance, and cross-border risk mitigation.

Your Future Challenges

• Optimize payment flows — Analyze throughput, test new markets, and fine-tune cascades to improve global conversion rates.
• Manage acquiring networks — Work directly with international banks and PSPs to configure and launch MIDs.
• Master chargeback mechanics— Analyze disputes, friendly fraud patterns, and initiate alert/representation services.
• Automate and innovate— Design processes that enhance payment infrastructure efficiency and transparency.
• Make an impact — Every decision you make can add thousands of dollars to company revenue through better approval ratios and lower fees.

 Your Responsibilities   

 1. Risk Management & Governance

• Design, implement, and oversee Paythex's Risk Management Framework in collaboration with the CRO.
• Conduct periodic enterprise risk assessments covering operational, financial, legal, and compliance dimensions.
• Develop internal governance and escalation protocols for emerging risks and regulatory requirements.
• Ensure compliance with international financial standards, VASP obligations, and PSP regulations.

2. Fraud Prevention & Chargeback Management

• Build and maintain advanced fraud detection rules in anti-fraud systems.
• Manage chargeback alerts (Ethoca, Verifi, etc.) and representation flows with precision.
• Oversee fraud trend analysis and risk scoring logic to proactively minimize exposure.
• Collaborate with Data and BI teams to enhance automated alerting, scoring models, and dashboards.

3. Mastercard & Visa Compliance

• Ensure full adherence to Mastercard and Visa Compliance policies.
• Track and report on Fraud-to-Sales and Chargeback-to-Sales ratios to prevent merchant monitoring program violations.
• Prepare and submit remediation plans if thresholds are exceeded and manage communications with acquirers or card scheme representatives.
• Collaborate with PSPs and banks to maintain brand reputation compliance, transaction integrity, and descriptor accuracy.
• Stay current with updates to Mastercard and Visa risk programs — proactively adjusting risk rules and merchant configurations. 

4. Payment Optimization

• Monitor PSP and acquirer performance globally and adjust routing logic to improve approval rates.
• Collaborate with Finance and Tech teams to reconcile transactional data and verify processing accuracy.
• Test and integrate new payment methods to expand the company's market coverage. 

5. Leadership & Team Development

• Hire, mentor, and lead a team of risk and chargeback analysts.
• Define KPIs, conduct regular performance reviews, and provide ongoing professional training. 
• Foster a high-performance, data-driven culture that emphasizes accountability and growth. 
• Collaborate cross-functionally with Finance, Sales, and Support to maintain a unified risk strategy.

6. Reporting & Analytics

• Develop real-time dashboards with the BI team to visualize approval ratios, alerts, chargebacks, and exposure.
• Provide regular strategic reports to management outlining key risks, financial impacts, and mitigation progress.
• Identify patterns and anomalies across PSPs, brands, and affiliates, translating data into actionable strategies.

Qualification Requirements

• 3+ years  in risk management, fraud prevention, or payments analytics (Fintech experience preferred).
• Proven expertise in managing multi-PSP / multi-MID  infrastructures and chargeback processes.
• Strong analytical and quantitative skills — proficiency in Excel, Power BI tools.
• Familiarity with alert systems (Ethoca, Verifi)  and acquirer monitoring tools.
• Experience working with international PSPs and card schemes  (Visa, Mastercard, etc.).
• Excellent communication skills, capable of liaising with banks, regulators, and internal stakeholders.
• Passion for continuous learning and an investigative mindset suited to rapidly evolving fintech landscapes.
• Ability to thrive in a global team  environment with shifting priorities and tight deadlines.