Jobs at Djinni

About the Role:

We are seeking a motivated Junior Package Engineer with PCB design experience to join our IC packaging and signal/power integrity team.

You will support the development of advanced semiconductor packages and perform SI/PI analysis for high-speed interfaces such as Ethernet, PCIe, DDR, and SerDes.

Responsibilities:

• Assist in IC package design (substrate layout, stack-up, routing, DRC checks)
• Support package floorplanning and die/ball map development
• Work with senior engineers to run SI simulations (S-parameters, insertion loss, eye diagrams)
• Perform PI/PDN analysis (IR drop, decap planning, impedance profiles)
• Translate PCB experience into package-level routing constraints (differential pair rules, impedance control)
• Help model high-speed interfaces: Ethernet, PCIe, DDR, SerDes
• Collaborate with silicon, system, and PCB teams on end-to-end interconnect design
• Document design guidelines, simulation results, and engineering reports

Required Qualifications:

• Experience with PCB design tools (Altium, OrCAD, Allegro, KiCad, or similar)
• Understanding of high-speed differential routing and board-level signal integrity basics
• Familiarity with impedance control, vias, stackups, return paths, PDN concepts
• Exposure to interfaces such as Ethernet, PCIe, DDR
• Basic scripting or automation skills (Python/Matlab preferred)
• Strong problem-solving abilities and attention to detail
• High motivation to learn package design and SI/PI methodologies
• Nice-to-Have Skills
• Familiarity with package design tools: Cadence SIP/APD, Xpeedic, Mentor Xpedition
• Exposure to SI/PI simulation tools: ANSYS SIwave, HFSS, Sigrity, ADS
• Understanding of flip-chip, BGA, RDL, 2.5D/3D packaging

• Knowledge of SerDes, USB, LPDDR, or high-speed PHY design principles

   

What We Offer: 

• Full training in IC packaging, SI/PI analysis, and advanced interconnect design
• Opportunity to work with cutting-edge technologies (PCIe Gen5/6, DDR5/6, chiplets)
• Mentorship from senior package, SI, and system engineers
• A clear growth path toward package architect, SI/PI lead, or chiplet interconnect specialist

About the Role:

We are seeking a motivated Junior Verification Engineer to join our VLSI design and verification team.

This is an excellent opportunity for new graduates with strong academic training in digital design, verification methodologies, and SystemVerilog/UVM.

Responsibilities:

Develop and execute verification testbenches using Verilog/SystemVerilog and UVM

Implement functional and constrained-random tests for block-level and SoC-level designs

Create coverage models (functional, code, assertion-based) and drive coverage closure

Debug simulation failures, interface mismatches, and RTL issues

Write and maintain scoreboards, monitors, agents, drivers, and checkers in UVM

Review design specifications, extract test requirements, and build verification plans

Run regressions, triage failures, and document results

Collaborate closely with RTL designers, DFT, backend, and system architects

Required Qualifications:

B.Sc. or M.Sc. in Electrical/Computer Engineering or related field

Strong academic background in digital logic, computer architecture, and VLSI design

Hands-on experience with Verilog and SystemVerilog (labs, projects, internship)

Basic understanding of UVM methodology

Familiarity with simulation tools (VCS, QuestaSim, Xcelium or similar)

Ability to read and understand RTL code

Good analytical and debugging skills

Strong motivation to grow in advanced functional verification

Nice-to-Have Skills:

Coursework or project experience with UVM testbench development

Familiarity with assertion-based verification (SVA)

Basic scripting (Python, Perl, Shell, TCL)

Experience with coverage-driven verification

Exposure to SoC-level interfaces (AXI, PCIe, DDR, Ethernet, SPI, I2C)

What We Offer:

Full training in modern verification methodologies (UVM, SVA, CRV)

Work with cutting-edge IPs and SoC architectures

Mentorship from senior verification and architecture teams

Clear growth path toward UVM specialist, verification lead, or architect

We are looking for highly motivated junior engineers to join our Design-for-Test (DFT) team.

This is an excellent opportunity for graduates who want to build expertise in Scan, Memory BIST, and JTAG within advanced VLSI development.

Responsibilities:

Learn and support implementation of scan insertion and scan chain architecture

Assist in ATPG pattern generation and test coverage analysis

Participate in Memory BIST (MBIST) integration and verification

Work with JTAG / IEEE 1149.1 boundary scan concepts and flows

Help debug test-related issues at RTL and gate level

Collaborate with senior DFT engineers on SoC-level test strategy

Required Background:

Academic knowledge in digital logic, VLSI design, and computer architecture

Basic familiarity with DFT concepts: scan, ATPG, BIST, boundary scan

Understanding of Verilog or VHDL

Scripting basics (Python, TCL, Shell)

Good analytical and problem-solving skills

Strong motivation to learn industry-standard DFT tools and flows

What We Offer:

Full training in Scan, MBIST, JTAG, ATPG, and DFT methodologies

Mentorship by experienced DFT engineers

Exposure to advanced SoC development flows and signoff

Growth path toward senior DFT, test architecture, or silicon bring-up roles

About the Role:

We are seeking a motivated Junior Package Engineer with PCB design experience to join our IC packaging and signal/power integrity team.

You will support the development of advanced semiconductor packages and perform SI/PI analysis for high-speed interfaces such as Ethernet, PCIe, DDR, and SerDes.

Responsibilities:

• Assist in IC package design (substrate layout, stack-up, routing, DRC checks)
• Support package floorplanning and die/ball map development
• Work with senior engineers to run SI simulations (S-parameters, insertion loss, eye diagrams)
• Perform PI/PDN analysis (IR drop, decap planning, impedance profiles)
• Translate PCB experience into package-level routing constraints (differential pair rules, impedance control)
• Help model high-speed interfaces: Ethernet, PCIe, DDR, SerDes
• Collaborate with silicon, system, and PCB teams on end-to-end interconnect design
• Document design guidelines, simulation results, and engineering reports

Required Qualifications:

• Experience with PCB design tools (Altium, OrCAD, Allegro, KiCad, or similar)
• Understanding of high-speed differential routing and board-level signal integrity basics
• Familiarity with impedance control, vias, stackups, return paths, PDN concepts
• Exposure to interfaces such as Ethernet, PCIe, DDR
• Basic scripting or automation skills (Python/Matlab preferred)
• Strong problem-solving abilities and attention to detail

• High motivation to learn package design and SI/PI methodologies

   

  Nice-to-Have Skills

• Familiarity with package design tools: Cadence SIP/APD, Xpeedic, Mentor Xpedition
• Exposure to SI/PI simulation tools: ANSYS SIwave, HFSS, Sigrity, ADS
• Understanding of flip-chip, BGA, RDL, 2.5D/3D packaging

• Knowledge of SerDes, USB, LPDDR, or high-speed PHY design principles

   

What We Offer: 

• Full training in IC packaging, SI/PI analysis, and advanced interconnect design
• Opportunity to work with cutting-edge technologies (PCIe Gen5/6, DDR5/6, chiplets)
• Mentorship from senior package, SI, and system engineers
• A clear growth path toward package architect, SI/PI lead, or chiplet interconnect specialist

About the Role:

We are seeking a motivated Junior Package Engineer with PCB design experience to join our IC packaging and signal/power integrity team.

You will support the development of advanced semiconductor packages and perform SI/PI analysis for high-speed interfaces such as Ethernet, PCIe, DDR, and SerDes.

Responsibilities:

• Assist in IC package design (substrate layout, stack-up, routing, DRC checks)
• Support package floorplanning and die/ball map development
• Work with senior engineers to run SI simulations (S-parameters, insertion loss, eye diagrams)
• Perform PI/PDN analysis (IR drop, decap planning, impedance profiles)
• Translate PCB experience into package-level routing constraints (differential pair rules, impedance control)
• Help model high-speed interfaces: Ethernet, PCIe, DDR, SerDes
• Collaborate with silicon, system, and PCB teams on end-to-end interconnect design
• Document design guidelines, simulation results, and engineering reports

Required Qualifications:

• Experience with PCB design tools (Altium, OrCAD, Allegro, KiCad, or similar)
• Understanding of high-speed differential routing and board-level signal integrity basics
• Familiarity with impedance control, vias, stackups, return paths, PDN concepts
• Exposure to interfaces such as Ethernet, PCIe, DDR
• Basic scripting or automation skills (Python/Matlab preferred)
• Strong problem-solving abilities and attention to detail

• High motivation to learn package design and SI/PI methodologies

   

  Nice-to-Have Skills

• Familiarity with package design tools: Cadence SIP/APD, Xpeedic, Mentor Xpedition
• Exposure to SI/PI simulation tools: ANSYS SIwave, HFSS, Sigrity, ADS
• Understanding of flip-chip, BGA, RDL, 2.5D/3D packaging

• Knowledge of SerDes, USB, LPDDR, or high-speed PHY design principles

   

What We Offer: 

• Full training in IC packaging, SI/PI analysis, and advanced interconnect design
• Opportunity to work with cutting-edge technologies (PCIe Gen5/6, DDR5/6, chiplets)
• Mentorship from senior package, SI, and system engineers
• A clear growth path toward package architect, SI/PI lead, or chiplet interconnect specialist

We design integrated circuits for consumer, medical and automotive markets. The majority of these designs are complex SoC/ASIC architectures that integrate IPs, such as ARM and RISC-V CPUs and peripherals, DSP cores, analog cells and other IPs with progressive technology nodes: 24, 10, 7,  3 nanometers.

In our daily work we constantly face challenges that requires out of box thinking. This makes our lives an interesting and challenging adventure. Such attitude permits creation of products full of features that often outperform market. We are constant learners, the same we expect from our new employees. Hence, we’d be happy to meet passionate and keen on learning, bright young individuals.

Below is a brief list of skills/knowledge that ideally suit our job profile. Still it’s not an issue if you don’t possess some of those. To our opinion the fundamental engineer’s skills are problem solving and ability to learn.

Desired knowledge you may possess:

• Good understanding of digital/analog electronics and semiconductors physics
• FPGA placement and routing using EDA tools
• Experience with PCB design using such tools such as OrCAD, Altium Designer or similar
• Basic knowledge of scripting languages such as Tcl, Python, Make
• Beginner’s level of English

Optional skills you may have:

• FPGA design using HDLs or schematics editor
• Embedded systems design using IDEs such as Keil, AtmelStudio, IAR

We offer:

• Part- or full-time employment, flexible schedule
• On-job training in our Kyiv office with high skilled professionals
• Potential growth in the direction of ASIC design
• Paid sick leave and vacation

We design integrated circuits for consumer, medical and automotive markets. The majority of these designs are complex SoC/ASIC architectures that integrate IPs, such as ARM and RISC-V CPUs and peripherals, DSP cores, analog cells and other IPs with progressive technology nodes: 14, 10, 8, 7 nanometers.

You will be responsible for digital logic design and verification. Besides, you'd be able to learn and improve related methodologies. Below is a brief list of skills/knowledge that ideally suit our job profile. Still it’s not an issue if you don’t possess some of those. To our opinion the fundamental engineer’s skills are analytical thinking and ability to learn.

Essential qualifications:

-Degree in Electronics or related fields

-Good understanding of digital electronics

-Experience with EDA tools (Xilinx, Mentor Graphics, Synopsys or similar)

-Beginner’s level of English or higher

Optional qualifications you may have:

-FPGA design using HDL (Verilog, VHDL) or schematics editor

-IC design verification using System Verilog

-CPU architecture knowledge, embedded SW development

We offer:

-Full-time employment, flexible schedule

-On-job training in our Kyiv office with high skilled professionals

-Potential growth in directions of ASIC/FPGA design

-Social benefits, modern and comfortable office facilities

We design integrated circuits for consumer, medical and automotive markets. The majority of these designs are complex SoC/ASIC architectures that integrate IPs, such as ARM and RISC-V CPUs and peripherals, DSP cores, analog cells and other IPs with progressive technology nodes: 24, 10, 7,  3 nanometers.

In our daily work we constantly face challenges that requires out of box thinking. This makes our lives an interesting and challenging adventure. Such attitude permits creation of products full of features that often outperform market. We are constant learners, the same we expect from our new employees. Hence, we’d be happy to meet passionate and keen on learning, bright young individuals.

Below is a brief list of skills/knowledge that ideally suit our job profile. Still it’s not an issue if you don’t possess some of those. To our opinion the fundamental engineer’s skills are problem solving and ability to learn.

Desired knowledge you may possess:

• Good understanding of digital/analog electronics and semiconductors physics
• FPGA placement and routing using EDA tools
• Experience with PCB design using such tools such as OrCAD, Altium Designer or similar
• Basic knowledge of scripting languages such as Tcl, Python, Make
• Beginner’s level of English

Optional skills you may have:

• FPGA design using HDLs or schematics editor
• Embedded systems design using IDEs such as Keil, AtmelStudio, IAR

We offer:

• Part- or full-time employment, flexible schedule
• On-job training in our Kyiv office with high skilled professionals
• Potential growth in the direction of ASIC design
• Paid sick leave and vacation

Description

Our Client is a specialist merchant banking and financial services company, serving clients with tailored lending, financing and investment solutions, primarily across the UK and Ireland. We are seeking an experienced Azure-focused Full-stack Engineer to design, build and support cloud‑based applications and services supporting the Client’s Invoice Finance business unit. The role involves working with architects, engineering teams and operational stakeholders to deliver secure, scalable and high‑performing Azure‑native solutions.

Requirements

• Minimum of 5 years’ experience in developing and deploying cloud-based applications
• Expertise in Python
• Expertise in Azure and its services
• Azure Functions, App Services, Container Apps
• API Management & Application Gateway
• Azure SQL / Cosmos DB
• Azure Queue Storage, Event Grid
• Azure Key Vault, Managed Identities
• Static Web Apps (advantageous)
• Understanding of microservices, and event-driven architectures
• Experience with Azure Monitor, Application Insights, Log Analytics

Desirable Skills (Preferred but not essential)

• Experience in Java and JavaScript
• Building automated CI/CD Pipelines in Azure DevOps.
• Experience in financial services or regulated environments
• Understanding of OAuth2 and API security standards
• Experience integrating third-party APIs
• Familiarity with data governance and secure design practices
• Ability to contribute to high-level design documentation

Job responsibilities

• Design, develop, and deploy cloud applications and APIs using Azure Functions, App Services, Container Apps, API Management, and related Azure PaaS components.
• Integrate Azure services into business workflows, ensuring solutions meet performance, security, and scalability requirements.
• Develop secure, well‑structured APIs and gateways for interfacing with internal and external systems.
• Configure monitoring, telemetry, and diagnostics with Azure Monitor, Application Insights, and Log Analytics.
• Troubleshoot issues across distributed cloud environments to maintain availability.
• Implement authentication and authorization using Microsoft Entra ID.
• Apply secure configuration and secrets management using Azure Key Vault.
• Collaborate with architects, product owners, and cross‑functional teams to translate business needs into Azure-native solutions.

We’re looking for a Middle DevOps Engineer to join our team and take ownership of cloud infrastructure, CI/CD processes, and production stability.
If you’re passionate about building reliable infrastructure, automating everything you can, and ensuring production stays stable and secure - let’s talk.

We offer:

• Flexible working hours;
• Paid vacation and sick days;
• Health insurance;
• Professional growth;
• Internal English classes and compensation for educational courses;
• Professional accountant and lawyer;

• Friendly atmosphere.

   

Requirements:

• 2+ years of commercial DevOps experience;
• Linux administration skills (Windows – nice to have);
• Cloud expertise in AWS (EKS, ECS, EC2, S3, RDS, IAM, VPC), good understanding of cloud networking & security;
• Experience in IaC, CI/CD, and containerization: Terraform, Docker, Kubernetes (EKS/ECS/K8s), Jenkins / GitHub Actions / Bitbucket Pipelines;
• Hands-on GitOps workflows (ArgoCD or FluxCD);
• Scripting: Bash & Python – automation, monitoring, deployment;
• Databases: MySQL, PostgreSQL (admin-level); MongoDB – advantage;
• Monitoring & Logging: Prometheus, Grafana, Loki, Promtail;
• Networking & Security: TCP/IP, VPN, SSL/TLS, firewalls; understanding of DevSecOps principles;
• English – B1 or higher.

Will be a plus:

• Experience with healthcare-grade security (HIPAA, SOC 2, ISO 27001).

We are looking for a Crypto Mining Business Development Manager to expand partnerships within the Russian-speaking crypto mining ecosystem across the CIS region.

This role focuses on building strong relationships with mining farms, mining pools, hosting providers, and infrastructure partners in key mining markets. 

Key Responsibilities

• Develop and execute business development strategies targeting the crypto mining ecosystem in the CIS region.
• Build and maintain partnerships with mining farms, mining pools, hosting providers, and other infrastructure partners.
• Identify new collaboration opportunities related to hashrate, mining services, mining pools, and ecosystem partnerships.
• Maintain long-term relationships with key mining partners and support partner onboarding and integration when required.
• Represent the company at crypto mining conferences, industry events, and community meetups.
• Monitor industry trends including mining economics, hashrate distribution, hardware supply, and regional regulatory developments.
• Collaborate closely with product, marketing, and operations teams to support ecosystem growth and partner initiatives.
• Track partnership performance and provide regular updates on regional business development progress.

Qualifications

• 3+ years of experience in business development, partnerships, or sales within the crypto industry.
• Strong understanding of the cryptocurrency mining ecosystem, including mining pools, mining farms, and mining infrastructure.
• Experience building partnerships with mining-related organizations or ecosystem participants.
• Fluent English with strong communication and negotiation skills.
• Experience working with partners across CIS or emerging crypto markets is highly preferred.
• Self-motivated, results-driven, and comfortable working in a fast-paced remote environment.
• Willingness to travel for industry events, partner meetings, and mining site visits when required.

Nice to Have

• Existing network within the crypto mining community.
• Experience working with crypto exchanges, mining pools, or mining infrastructure companies.
• Understanding of hashrate markets, mining economics, and mining-related financial services.
• Experience working in global crypto companies or remote international teams.
• Knowledge of Russian or other CIS languages is a plus.

Compensation & Benefits

• Competitive base salary.
• Performance-based bonus tied to partnership development and ecosystem growth.
• Opportunity to work closely with leading players in the global crypto mining ecosystem.
• Remote-first work environment with high autonomy.
• Travel opportunities to major crypto and mining industry events.

If this sounds interesting or you know someone in your network - we’d love to hear from you!

We Are Looking for a Backend Developer (PHP)

Technical Skills:

• Strong proficiency in PHP (7.4+).
• Experience with modern PHP frameworks (Laravel, Symfony, Yii).
• Experience working with relational databases (MySQL, PostgreSQL).
• SQL query optimization skills.
• Development and integration of REST APIs and/or GraphQL.
• Understanding of OOP, SOLID principles, and design patterns.
• Experience with version control systems (Git).
• Experience working with Composer.
• Basic understanding of server infrastructure (Linux, Nginx, Apache).

Will Be a Plus:

• Docker (containerization).
• CI/CD tools (Jenkins, GitLab CI, etc.).
• Caching technologies (Redis, Memcached).

Soft Skills:

• Ability to read and maintain existing code.
• Strong teamwork skills.
• Experience working in an Agile/Scrum environment.

Key Responsibilities:

• Development and maintenance of server-side logic for web applications in PHP.
• Database design and optimization.
• API development and integration (REST/GraphQL).
• Writing unit tests.
• Bug fixing and performance optimization.
• Participation in designing the architecture of new and existing systems.
• Preparation and maintenance of technical documentation.
• Collaboration with frontend developers to ensure seamless integration.
• Participation in task planning and estimation.
• Configuration and support of server infrastructure (if required).

Responsibility Areas:

• Timely and high-quality task execution.
• Ensuring correctness and stability of the server-side applications.
• Compliance with coding standards and internal company regulations.
• Ensuring data confidentiality.

The development of our colleagues is the key to the company’s success, which is why we have created the most comfortable working conditions:

• Remote work (office-based work in Sofia, Bulgaria is also possible).
• Working hours: Monday-Friday, 10:00—18:30 (flexible schedule available).
• Official employment or cooperation as a FOP (private entrepreneur).
• Paid vacation and sick leave.

🔥 We’re looking for a highly skilled Data Expert!🔥

Product | Remote

About the role

We’re looking for an experienced Data Engineer to bring structure, reliability, and governance to our data ecosystem.

This is a hands-on, ownership-focused role where you will take full responsibility for ensuring that our data is consistent, trustworthy, and actionable.

Your main mission will be to stabilize and improve existing pipelines, enforce data standards, and maintain reliable datasets for analytics and business decisions. You’ll play a key role in shaping how teams trust and use data across the organization.

What you’ll do

• Build and maintain data pipelines and ETL processes
• Design and optimize data models for analytics and reporting
• Work with event-driven architectures and standards like AsyncAPI and CloudEvents
• Collaborate with engineers to improve data quality, consistency, and governance
• Use observability and tracing tools (e.g., OpenTelemetry) to monitor and improve performance
• Build and maintain datasets for analytics and reporting

You’re a great fit if you have 

• 5+ years of commercial experience, including 3+ years in data engineering
• Experience leading or significantly improving data governance processes
• Experience with data migrations in production
• Strong SQL and data modeling skills
• Familiarity with columnar or analytical databases (ClickHouse, Postgres, etc.)
• Understanding of observability, monitoring, and validation of data pipelines
• Ability to audit systems independently and identify weak spots
• Strong attention to detail and clear communication skills
• English proficiency: Upper-Intermediate or higher

Nice to have

• Exposure to BA tooling or visualization platforms
• Familiarity with Node.js / React / JavaScript / TypeScript 

How we’ll know you’re doing a great job

• Data pipelines are trusted, observable, and performant
• Metrics and dashboards are used across teams — not just built once
• Teams make better product decisions faster because of your insights
• Data pipelines are trusted, observable, and performant
• You’re the go-to person for clarity when questions arise about “what the data says”

About Redocly

Redocly builds tools that accelerate API ubiquity. Our platform helps teams create world-class developer experiences — from API documentation and catalogs to internal developer hubs and public showcases. We're a globally distributed team that values clarity, autonomy, and craftsmanship. You'll work alongside people who love developer experience, storytelling, and building tools that make technical work simpler and more joyful.

Headquarter – Austin, Texas, US. There is also an office in Lviv, Ukraine.

Redocly is trusted by leading tech, fintech, telecom, and enterprise teams to power API documentation and developer portals. Redocly’s clients range from startups to Fortune 500 enterprises.

https://redocly.com/

Working with Redocly

• Team: 4-6 people (middle-seniors)
• Team’s location: Ukraine&Europe
• There are functional, product, and platform teams and each has its own ownership, and line structure, and teams themselves decide when to have weekly meetings.
• Cross-functional teams are formed for each two-month cycle, giving team members the opportunity to work across all parts of the product.
• Methodology: Shape Up

Perks

• Competitive salary based on your expertise 
• Full remote, though you’re welcome to come to the office occasionally if you wish.
• Cooperation on a B2B basis with a US-based company (for EU citizens) or under a gig contract (for Ukraine).
• After a year of working with the company, you can buy a certain number of company’s shares
• Around 30 days of vacation (unlimited,  but let’s keep it reasonable)
• 10 working days of sick leave per year
• Public holidays according to the standards
• No trackers and screen recorders
• Working hours – EU/UA timezone. Working day – 8 hours. Mostly they start working from 10-11 am
• Equipment provided – MacBooks (M1 – M4)
• Regular performance reviews

Hiring Stages

• Prescreening (30-45 min)
• HR Call (45 min)
• Initial Interview (30 min)
• Trial Day (paid)
• Offer

If you are an experienced Data Scientist, and you want to work on impactful data-driven projects, we’d love to hear from you! 

Apply now to join our team!

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a responsible Customer Support Specialist (French) who will implement, develop, and maintain high-quality service standards for our customers.

Work schedule:

• This is a part-time position with a workload of 20 hours per week;
• Monday: 8:00-13:00 Berlin time. Friday: 8:00-12:00 Berlin time;
• The remaining 11 hours are flexible and can be arranged within working hours, Tuesday-Thursday, 9:00-16:30 Berlin time.

You will:

• Handle customer requests via tickets and phone calls in French;
• Support customers with questions related to deliveries, returns, cancellations, complaints, and general e-commerce requests;
• Check parcel statuses, investigate delivery-related issues, and guide customers through next steps;
• Work with internal systems, including a CRM and ticketing tools;
• Communicate with courier or delivery-related processes when needed;
• Collaborate with teammates and follow internal procedures to provide accurate and timely support.

About you:

• You have 1+ year of experience in Customer Support;
• You speak French and English fluently, both written and spoken;
• You have experience with tickets and calls, and you are comfortable picking up phone communication when required;
• You have worked with e-commerce-related cases, such as deliveries, parcel tracking, returns, cancellations, customer complaints, and similar support requests;
• You are highly detail-oriented and can quickly understand processes, statuses, and system logic;
• You learn fast and do not get lost when working with several tools or information sources at once;
• Experience with courier services such as DHL, GLS, or a similar delivery environment will be a strong plus.

Working at EverHelp means:

• The opportunity to join a Ukrainian company and contribute to the economy of the country;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Send us your CV and join EverHelp.

About us:

DICEUS is a product company focused on building innovative SaaS solutions for the global insurance and financial services markets. Our mission is to modernize how insurers, brokers, MGAs, and other financial players operate through intelligent underwriting, seamless policy management, and digital engagement platforms. With clients across Europe, the Middle East, and North America, we are redefining how the industry delivers value through technology.

About the project:

Are you passionate about Human Resources and eager to start your career in a dynamic and supportive environment? We have an exciting opportunity for you to grow and develop as part of our team. As an Intern HR Generalist, you will play your role in supporting our HR Department with various administrative tasks and initiatives. This role offers a fantastic opportunity to gain hands-on experience in all aspects of Human Resources while working closely with our professionals.

Responsibilities:

• Assist in managing onboarding and offboarding processes.
• Provide basic guidance to employees regarding HR policies, procedures, and compliance regulations in coordination with the HR Team.
• Support the use of HRMS to generate reports, track HR metrics, and maintain accurate employee records.
• Help organize the company’s training and development activities and support tracking and analysis of learning progress.
• Maintain HR documentation and files, ensuring confidentiality and accuracy.
• Support the organization of employee engagement activities and contribute to a positive working environment.
• Actively participate in daily culture-building initiatives, HR programs, and employee engagement efforts that strengthen our Company and support our Team.

Requirements:

• Strong interpersonal and communication skills, with the ability to interact effectively with individuals at all levels.
• Proactive mindset, willingness to learn, and ability to adapt in a fast-paced IT environment, flexibility and resilience.
• Excellent organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in Microsoft Office Suite.
• Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred.
• English level B2 or higher — required for reading and communication in a professional environment.

We offer:

• Mentorship from senior HR specialists
• Access to corporate trainings
• Real projects in a dynamic IT company
• Friendly team and open culture
• A chance to enter the HR profession from scratch and grow into a Junior HR Generalist position after 12 months of internship
• After the first 3 months (Trainee Period), you’ll also get access to:
• Paid vacation (18 business days) and Statutory Holidays
• Paid sick leaves (10 business days)
• Non-paid days-off (10 business days)
• Professional growth and development opportunities
• Free English lessons

Bring your experience and join our driven team - we’re excited to meet talented professionals like you!