Jobs at Djinni

Description

🔹 100% remote | 🌎 Global team | ⏳ Full-time
 

If you’re looking to work on cutting-edge AI products, solve challenging problems, and be part of a fast-moving, high-talent team, you’ll love it here.
 

Join NineTwoThree AI Studio, a remote-first product design, engineering, and marketing studio, founded in 2012 and based in Boston. We build AI-powered web and mobile apps for big brands and fast-moving startups.
 

You’ll work with really smart people - the kind of teammates who challenge you, push you forward, and make you better. We move fast and focus on getting things done.

We've been growing 20% every year for the last 5 years, which means there’s plenty of room for career growth and promotions. Our work speaks for itself - some of our customers found us through five layers of referrals. That’s how much people appreciate what we do.
 

We run on clear processes and strong leadership, so while we move quickly, we don’t do chaos. We do high-quality work, and we do it right.
 

We focus on products with a positive impact in various domains from sports and health, to logistics and nuclear. But if you're into gambling, adult entertainment, or crypto, we’re not your place.

What You’ll Do

• Contribute to preparing project plans, including scope, objectives, deliverables, timelines, and resource requirements.
• Organize and maintain project boards to keep tasks visible and updated.
• Track project progress to ensure all deadlines are met, escalating issues when necessary.
• Maintain comprehensive project documentation, including meeting notes, status reports, and project schedules.
• Participate in daily stand-up meetings to ensure team alignment and address blockers.
• Collaborate with senior team members to balance trade-offs between scope, schedule, and quality.
• Test the system or product features before releases to confirm they meet acceptance criteria and quality standards.
• Serve as a communication link between the development team and the Product Manager or Senior Project Manager.
• Ensure stakeholders receive timely updates and clarity on project progress, scope changes, and potential delays.
• Work with senior PMs and the development team to estimate effort and resource requirements.
• Communicating with and supporting Senior Project Manager

Who We’re Looking For

• At least 1 year of experience managing software development projects.
• Basic understanding of web-application development.
• Proficient in English (Upper-Intermediate level or higher).
• Understanding of Agile methodology (Scrum, Kanban).
• Theoretical knowledge of user stories and user flow drawing.
• Excellent verbal and written communication skills.
• Successfully completed IT PM courses.
• Desire to understand how the apps are built in details.
• Strong PM theoretical knowledge.

Personal profile

• Energetic and self-motivated personality.
• High level of self-organization, responsibility, and attention to detail.
• Goal orientation, team player attitude.
• Willingness to learn quickly.

What We Offer

• Annual paid vacation: 20 days-off per year during the first 3 years, further increasing to 25 days in later years.
• Paid sick leave, 10 national holidays and 2 company days-off.
• Well-being budget.
• Maternity/paternity leave.
• Accounting assistance.
• Reimbursement of expenses for professional development courses/certifications (up to 100% in agreement with the Manager).
• Hardware upon business needs.
• Strong positive engineering culture, a tightly-knit team of professionals with a good sense of humor.
  
   

What's The Process
We value your time and ours and make the process fast and easy.
Interview with Recruiter, interview with Head of PM, small live test challenge (optional), call with CTO and COO, Offer.

Join us!

We are looking for an AI/ML Engineer who is passionate about building intelligent products powered by

modern machine learning and generative AI technologies. In this role, you will work across the entire

development lifecycle — from research and prototyping to deployment and production support.

What You'll Do

- Design and implement AI-driven solutions using modern LLM providers such as OpenAI, Anthropic, and Mistral.

- Build and optimize Retrieval-Augmented Generation (RAG) systems, including document

processing, embeddings, and retrieval workflows.

- Develop applications using LangChain, LlamaIndex, and related AI frameworks.

- Create and maintain backend services in Python using FastAPI or Flask.

- Train, fine-tune, and integrate machine learning and deep learning models.

- Deliver NLP solutions for tasks such as text classification, entity extraction, summarization, and

information processing.

- Participate in computer vision initiatives when required by the project.

- Work with relational, NoSQL, and vector databases.

- Deploy, monitor, and support AI services in cloud environments using modern DevOps

practices.

What We're Looking For

- 2+ years of commercial Python development experience.

- Practical experience working with Large Language Models and prompt engineering techniques.

- Strong understanding of embeddings, retrieval strategies, context windows, and RAG

architectures.

- Experience building APIs with FastAPI or Flask, including async programming and

SQLAlchemy.

- Hands-on experience with ML/DL frameworks such as PyTorch, TensorFlow, or scikit-learn.

- Solid knowledge of NLP tools and ecosystems, including Hugging Face and Transformers.

- Experience working with SQL, NoSQL, and vector databases.

- Familiarity with Docker, CI/CD pipelines, and cloud platforms.

- Commitment to code quality through testing, typing, and development best practices.

- Upper-Intermediate English level or higher.

Nice to Have

- Experience with Computer Vision technologies such as OpenCV, YOLO, EfficientDet, or similar

frameworks.

- Understanding of hybrid search approaches combining vector and keyword-based retrieval.

-Exposure to Kubernetes, monitoring, and observability tools.

CRM Promo Manager (iGaming)

About the Role

We are looking for a data-driven CRM Promo Manager to develop and manage bonus offers and promotional campaigns across Casino and Sportsbook products. You will work closely with CRM and VIP teams to improve player engagement, retention, and campaign performance while maintaining bonus cost efficiency.
 

Responsibilities

• Develop and maintain the bonus matrix for VIP, active, and reactivated players
• Create and launch promotional campaigns, tournaments, and seasonal offers
• Write and maintain promotional Terms & Conditions (T&Cs)
• Coordinate bonus offers with CRM and VIP teams
• Monitor bonus costs and campaign ROI
• Analyze campaign performance (CR, Deposit Sum, Retention, Bonus Cost % of GGR)
• Maintain bonus documentation and offer library
• Contribute to the promotional calendar for Casino and Sportsbook

Requirements

• 3+ years of experience as a Promo Manager, Bonus Manager, CRM Manager, or similar role in iGaming
• Strong understanding of bonus mechanics, wagering, RTP, hold, and bonus cost
• Experience with player segmentation and CRM systems
• Ability to analyze campaign performance and make data-driven decisions
• Experience creating promotional rules and T&Cs
• English level sufficient to work with documentation

Tools

• CRM platforms
• Excel / Google Sheets
• Jira / Confluence

Nice to Have

• Experience with African or CIS markets
• Experience working with VIP players
• Knowledge of BetB2B, Soft2Bet, or similar platforms

Probation Goals

• Implement and document a bonus matrix
• Launch 2+ promotional campaigns with measurable results
• Build a VIP reactivation offer library
• Analyze ROI across bonus types and optimize ineffective offers
• Keep the bonus cost within the planned target

Working Conditions

• Remote work.
  Flexible start of the working day.
  
  
  
   

Our Customer:
A global product technology company operating in the urban mobility and transportation domain. The organization builds large-scale, real-time platforms that power complex mobility systems across multiple regions worldwide. Its engineering culture is strongly focused on scalability, system reliability, and continuous improvement of digital infrastructure that supports millions of daily operations.

Your tasks:

• Define, evolve, and enforce infrastructure standards across engineering teams
• Design and develop internal tooling for managing microservices-based infrastructure
• Build and maintain CI/CD pipelines and reusable deployment templates (Git-based workflows)
• Operate and enhance cloud infrastructure and Kubernetes-based environments at scale
• Collaborate closely with engineering teams to ensure safe, consistent, and well-governed changes across environments
• Investigate, troubleshoot, and resolve complex issues in critical production systems
• Design and implement automation for incident remediation and prevention
• Contribute to architecture decisions and drive platform scalability initiatives

Required experience and skills:

• 5+ years of experience in backend or full-stack software engineering within product-oriented teams (strong OOP background required)
• 3+ years of hands-on experience in DevOps / SRE roles in production environments
• 2+ years of experience with containers and Kubernetes ecosystem (Helm, Argo CD)
• 2+ years of experience working with cloud platforms (AWS or GCP / Azure)
• 1+ year of experience with CI/CD systems (GitLab, Jenkins, GitHub Actions, etc.)
• Strong understanding of distributed systems, networking, and database technologies (SQL & NoSQL)
• Solid experience with Linux/Unix systems administration and internals
• Fluent English (spoken and written)

Would be a plus:

• Experience with Infrastructure as Code tools (Terraform, CloudFormation, Pulumi)
• Background in designing and operating highly distributed, high-load systems
• Familiarity with observability stacks (logging, metrics, tracing)
• Experience working in complex, multi-team engineering organizations

Working Conditions:

• Remote work
• 5-day working week, 8-hour working day

In connection with the business growth of our activities, we are seeking a Senior Business Analyst to work closely with stakeholders to gather, analyze, and document business requirements, deliver effective and high-quality solution designs, and ensure smooth and efficient solution development and implementation. 
 

Requirements 

• 5+ years of experience in business analysis or relevant experience  
• Strong understanding of business and enterprise processes, with the ability to align business objectives with technology solutions 
• Experience working with logistics, warehousing, transportation, or related domains (WMS, TMS, ERP, CRM systems) 
• Solid knowledge of business analysis methodologies and best practices 
• Proficiency in data analysis and interpretation, including using data analytics tools 
• Experience preparing functional documentation, specifications, user stories, use cases, and process descriptions 
• Strong understanding of Agile/Scrum methodologies and hands-on experience in Agile project delivery. 
• Strong analytical thinking and structured approach to problem-solving 
• Excellent communication and stakeholder management skills 
• Upper-Intermediate English level (written and spoken) — required for communication with international clients 
• Attention to detail, ownership mindset, and ability to make timely decisions 
• Bachelor’s degree in Business Administration, Economics, IT, Logistics, or a related field 
• Proactive approach, willingness to learn, and adaptability to changing project needs 

Responsibilities 

• Analyze and model complex business processes and translate them into clear functional and technical requirements 
• Communicate with international clients to identify, document, and clarify business needs 
• Facilitate discovery sessions, stakeholder interviews, and requirement workshops 
• Prepare solution designs, business process models, user stories, data flow diagrams, and fit-gap analyses 
• Collaborate with cross-functional teams — developers, consultants, QA, and project managers — throughout the full project lifecycle 
• Participate in solution configuration, testing (UAT), and deployment 
• Conduct product demos and support user onboarding 
• Provide consulting on Microsoft Dynamics 365 Business Central and related business applications 
• Contribute to pre-sales activities, including estimates and quotations 
• Assist in preparing documentation for regulatory compliance and support during client or third-party audits 
• Help manage operational requests and troubleshooting, working closely with user groups and internal teams 
• Coordinate BA activities across different project areas to ensure consistency and quality 
• Lead requirement discovery sessions and drive strategic discussions with stakeholders. 
• Contribute to shaping BA standards, templates, and internal methodologies. 

Would Be a Plus 

• Experience in system implementations from scratch 
• Participation in system integration projects (including external and customs systems) 
• Understanding of multiple business domains (e.g., IT, sales, finance, logistics, warehousing, production, customer service, project management) 

What We Offer 

Growth and Development 

• Clear career path and transparent growth opportunities 
• Work with international clients and partners 
• Access to professional trainings, seminars, and certifications 
• Internal knowledge sharing and mentorship from experienced experts 
• Corporate English language courses 

Team and Culture 

• A professional, friendly, and collaborative team 
• Transparent communication and regular feedback 
• Supportive culture with a balance of professionalism and fun 

Compensation and Benefits 

• Competitive market-based compensation, linked to the EUR rate 
• Annual salary reviews based on performance 
• Flexible working hours (start between 8:00 and 10:00 AM) 
• Hybrid or remote work options — choose what suits you best 
• Clear processes without unnecessary bureaucracy 
• Health insurance and mental health support program 
• 20 paid vacation days and 10 paid sick leaves per year 
• Healthy work-life balance 

We’re an AI-driven payments startup with active clients, building in a space still dominated by legacy processors.
As a Paid Media Manager, you’ll own and scale B2B acquisition through non-traditional channels - newsletters, YouTube, podcasts, and other niche placements - focusing on what actually converts, not just what’s easy to buy.

What you’ll do:

• Plan and execute paid acquisition through niche B2B channels
• Buy and manage placements in newsletters, YouTube integrations, podcasts, and similar formats
• Identify and test new, unconventional traffic sources
• Negotiate directly with content creators, publishers, and platforms
• Track performance and optimize based on ROI, not vanity metrics
• Build a repeatable and scalable acquisition approach
   

We’re looking for someone who:

• Has hands-on experience buying ads in newsletters, YouTube, podcasts, or similar channels
• Understands how B2B audiences consume content and where to reach them
• Knows how to evaluate placements and predict their potential performance
• Is comfortable working with ambiguous tasks and figuring things out independently
• Thinks in terms of business impact, not just traffic
   

What we offer:

• Fully remote, flexible schedule
• High level of ownership and freedom in decision-making
• Fast-moving startup environment with real impact

Required languages

English

C1 - Advanced

About Not Your Average Start-Up

We’re a mission-driven team that puts people first—fostering a culture rooted in integrity, diversity, and happiness, even in the context of high performance and ambitious goals. Our product is a seamless, AI-powered subscription layer that integrates directly into existing e-commerce checkouts, helping brands boost average order value and recurring revenue with zero added risk or disruption. With a strong focus on continuous innovation and user-centric design, we actively listen, adapt, and improve to deliver real value to both merchants and their customers. Our team culture is centered on empowerment, personal growth, and meaningful collaboration—creating an environment where people can do their best work and thrive. If you’re looking for a place where cutting-edge AI meets purpose and heart, you’ve found it.

Our Customer:

A fast-growing product startup in the Video AI domain, collaborating with global publishers and broadcasters to enhance video content experiences at scale.

Your Tasks:

• Lead the overhaul of CTD’s database schema to support high-load and scalable systems.
• Manage the transition from MariaDB to PostgreSQL while ensuring low risk to production environments.
• Design and develop a reliable Data Access Layer (DAL) for consistent data interaction.
• Establish clear models for transaction handling and session management.
• Improve database performance through effective indexing strategies and partitioning techniques.
• Set up database governance policies along with performance guidelines and best practices.
• Analyze and align database performance with system-level resources such as CPU, memory, and I/O.
• Develop monitoring, observability, and diagnostic solutions to simplify troubleshooting.
• Work closely with R&D, Product, and Support teams to ensure smooth collaboration and delivery.

Required Experience and Skills:

• 4+ years of experience as a Database Administrator (DBA).
• Strong practical experience working with MariaDB/MySQL and PostgreSQL.
• Proven track record of building and maintaining high-scale data systems.
• Expertise in query performance optimization, including advanced indexing and partitioning strategies.
• Deep understanding of transaction processing and concurrency control mechanisms.
• Hands-on experience handling high-throughput workloads and systems.
• Strong knowledge of data retention strategies and their implementation.
• English proficiency at Upper-Intermediate level or higher.

Would Be a Plus:

• Hands-on experience designing and implementing Data Access Layers (DAL).
• Proven experience migrating MySQL/MariaDB databases to PostgreSQL.
• Solid familiarity with Python and working with ORMs.
• Practical experience operating in on-premise environments.
• Experience using and implementing database observability and monitoring tools.

Kindgeek is looking for a curious, people-driven professional who combines initiative with a genuine passion for connecting great talent with the right opportunities. Your mission will be to own the full recruitment cycle — from sourcing to offer — and help us scale our team with the right people at the right time. You’ll be someone who learns quickly, embraces new tools (including AI), and isn’t afraid to experiment with smarter, faster ways of working.

RESPONSIBILITIES

As an IT Recruiter, you will be responsible for:

• Sourcing candidates daily across multiple channels to build and maintain a strong talent pipeline;
• Screening and assessing candidate profiles to ensure alignment with role requirements and team culture;
• Conducting market research and talent mapping to proactively identify and engage potential hires;
• Managing the end-to-end recruitment process — from first outreach through to offer stage — with transparency and care;
• Leveraging AI and automation tools (such as Claude, Gemini, Zapier, Bluedot AI) to improve sourcing efficiency and candidate experience;
• Maintaining accurate and up-to-date recruitment reports and ATS records for full pipeline visibility;
• Participating in team standups and retrospectives to ensure alignment, transparency, and continuous team improvement;
• Contributing to the development and optimization of internal recruiting practices and standards.

REQUIREMENTS

We’re looking for a Recruiter who has:

• 0.5 year of commercial experience as a Recruiter/Sourcer, OR completed recruitment/sourcing courses with a strong desire and readiness to learn quickly;
• Experience with or solid awareness of AI tools used in recruitment (Claude, Gemini, Zapier, Bluedot AI, etc.);
• Hands-on experience with sourcing tools such as LinkedIn Recruiter, X-Ray, Boolean search, and similar;
• Proven skills in sourcing, screening, and engaging candidates, particularly via LinkedIn;
• Flexibility and proactivity — you adapt fast, take initiative, and don’t wait to be told what to do;
• Strong organisational skills and the ability to manage multiple open roles simultaneously without losing quality;
• Excellent written and verbal communication skills in both Ukrainian and English;
• Upper-Intermediate (B2) or higher level of English proficiency;
• Alignment with Kindgeek’s values — trust, transparency, social responsibility, and attention to detail.

Will be a plus:

• Experience working in an IT services or software development company;
• Familiarity with ATS platforms (e.g., Breezy HR).
  
  WHAT WILL YOU GET WITH KINDGEEK
  We want you to thrive and feel supported
• Professional growth: at Kindgeek, we want our employees to grow and achieve ambitious professional goals. We support professional development with training and certification refunds and provide regular feedback and technical reviews.
• Benefits package: Kindgeek offers all team members competitive compensation and a benefits package that includes 18 working days of fully paid vacation, 10 compensated by 50% sick leaves without a note from the doctor, and an opportunity to take study leaves. Depending on how long you stay in the company, you can receive different health insurance packages from our partners.
• Personal growth: as a part of our team, you will have access to corporate English courses with a 50% reimbursement, take advantage of our offline library and access a large selection of corporate training and classes. Also, every employee can request any internal or external training or certification if it applies to his or her work responsibilities.
• Geek community: at Kindgeek, we value community — even in the full-scale invasion times, we take every opportunity to stick together. Our geeks organise various online and offline clubs — from stretching and skiing to English. We volunteer together and support each other.
• Flexibility: Kindgeek offers a hybrid working model. Team members can work remotely or from the office or Kindgeek London Hub — an innovative cafe-style co-working in Lviv (it’s pet-friendly!).

We encourage you to apply

• At Kindgeek, we encourage everyone to apply — regardless of nationality, race, gender, marital status, disability, sexual identity, or religion. We are growing into an inclusive, equal-opportunity company where only professionalism, competence, and ideas matter. We are committed to supporting mobilised employees and veterans joining Kindgeek and facilitating their career development. We aim to bring equal opportunities to all team members and candidates — especially those underrepresented in technological companies.

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

We are looking for a motivated and detail-oriented Project Manager with approximately 1-2 years of experience in product management, business analysis, or a related role. You will work closely with stakeholders, designers, developers, and QA teams to help deliver high-quality digital products that solve real user problems and support business goals.

This role is ideal for someone who has already participated in the product development lifecycle and is ready to take greater ownership of product planning, backlog management, and feature delivery.

Responsibilities

• Own and maintain the product backlog, ensuring priorities align with business objectives.
• Gather, analyze, and document business and user requirements.
• Write clear user stories, acceptance criteria, and product specifications.
• Collaborate with engineering, design, QA, and business stakeholders throughout the development process.
• Participate in sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Prioritize features and enhancements based on business value, user needs, and technical considerations.
• Support product discovery through market research, competitor analysis, and user feedback.
• Monitor product performance and collect insights to drive continuous improvements.
• Assist in defining product roadmaps and release plans.
• Communicate product updates and progress to stakeholders.

Requirements

• 1+ year of experience as a Product Owner, Project Manager, Business Analyst, or similar role.
• Understanding of Agile/Scrum methodologies and product development processes.
• Experience managing product backlogs and writing user stories.
• Ability to translate business requirements into actionable development tasks.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience working with cross-functional teams.
• Practical experience using AI tools, with an understanding of AI concepts, workflows, and their application in product development. 
• Familiarity with tools such as:
  • Jira
  • Confluence
  • Figma
  • Miro
  • Google Workspace or Microsoft Office

Key Competencies

• Product mindset
• Customer focus
• Attention to detail
• Prioritization skills
• Ownership and accountability
• Analytical thinking
• Collaboration and teamwork
• Adaptability and willingness to learn

What We Offer

• Opportunity to contribute directly to product strategy and growth.
• Collaborative and supportive team environment.
• Professional development and learning opportunities.

The Middle Brand Manager in the Product Team is an operational and analytical role that combines deep data analysis with cross-functional project coordination. This position is responsible for monitoring the success metrics of brand initiatives, identifying growth opportunities, and coordinating activities across teams without direct managerial authority.

We are looking for a Brand Manager 🚀
What you’ll be doing
 

• Monitor brand performance metrics daily (conversion, engagement, retention) and independently investigate performance deviations.
• Conduct research and analyses, including funnel deep-dives, user segmentation studies, and competitive benchmarking; formulate actionable hypotheses and recommendations.
• Design and coordinate promotional campaigns, gamification mechanics, and audience activation initiatives from briefing through post-launch review.
• Prepare tasks and briefs for CRM, Marketing, Affiliate, Game Management, and Product Management teams; track execution and delivery.
• Maintain operational communication with cross-functional stakeholders, ensuring timely responses and issue resolution in line with internal SLAs.
• Maintain and continuously update the brand knowledge base, including competitor insights, market trends, and regulatory developments.
• Provide informal mentoring and support to Junior Brand Managers.

Our ideal candidate
 

• Strong hands-on experience with analytics tools such as Tableau, Google Analytics, Hotjar/PostHog, and other data platforms, with the ability to work independently.
• Solid understanding of key metrics, including GGR, NGR, ARPU, retention (D1/D7/D14/D30), CPA, LTV (Click2FD), from both product and business perspectives.
• Experience analyzing conversion funnels, user segment behavior, competitive landscapes, and generating data-driven hypotheses.
• Proficiency with Jira and Confluence/Notion for initiative management and documentation.
• Ability to create clear, structured briefs for cross-functional teams, including CRM, Marketing, Product Management, and Game Management.
• Basic understanding of marketing unit economics, including CPA, LTV, and payback period.
• Understanding of promotional mechanics and gamification concepts from a design and briefing perspective (not configuration-level execution).
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We offer
 

• Flexible schedule and fully remote format, or offices in Warsaw/Kyiv — your choice.
• 24 paid vacation days, sick leaves, and health insurance (UA-based, other regions coming soon).
• Supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and continuous learning.
• Birthday greetings, team buildings, and genuine human connection beyond work.
• Zero involvement with any companies or partners associated with harmful or unethical activities.