Jobs at Djinni

Requirements:

Minimum of 3 years of software development experience

Detailed knowledge of Linux operating system internals

Strong C/C++ language, Bash and debugging skills on embedded systems

Strong networking knowledge

Experience in gateway features development — VPN, firewall, IPv6, QoS, security, Routing, etc.

Bachelor or MS in Computer Science or Electrical Engineering

Will be a plus:

Knowledge of Buildroot / LFS

Knowledge of NOS technology such as ONL / SnapRoute / Cumulus Network / OpenSwitch

Experience with Quagga / FRR

Understanding of dataplane processing and performance enhancement

Knowledge of Broadcom, Arista, Barefoot switch framework

Experience of data center switch development

Experience with BSP and Linux device driver development

Experience with software management process

Good team player who can work both independently and also as a team with ability to take initiative

Ability to organize and prioritize work across several projects simultaneously

Able to think broad and discuss on software architectural level

Aggressive working attitude with great communication skill and curiosity

What do we offer:

International work environment and work with global development teams

Excellent work conditions in an A-Class office (Horizon Park Business Center)

Compensation package matching global standards

Flexible work hours (as required)

Paid parking, courses, training, conferences and business trips

Medical insurance

Free lunches

Responsibilities:

Deliver new upcoming Unifi switch product

Work with hardware team from BSP level up to networking software application level

Communicate with foreign customer closely to implement desired new features and bugfixing

https://www.youtube.com/c/UbiquitiInc

 Lead Customer Support & Fulfillment

About Celtara

Celtara is a US-based D2C health & wellness brand creating functional products designed to support everyday well-being.

Our products are ready-to-eat superfood blends made with thoughtfully selected ingredients and formulas developed with nutritionists and herbalists. Each blend is focused on supporting a specific area of health, such as gut health, liver health, metabolism, or immunity.

Our approach combines nature, science, and transparency, with products designed to be simple to use and easy to integrate into a daily wellness routine.

About the Role

We are looking for a Customer Support & Fulfillment Lead to take ownership of our customer support and fulfillment operations.

This role combines team coordination, analytics, process improvement, and hands-on operational work. You will help ensure that customers receive high-quality support, orders are processed smoothly, and internal processes continue to improve as the brand grows.

What You’ll Do
 

• Lead day-to-day Customer Support & Fulfillment operations and help organize the team’s workload.
• Monitor key support metrics, including First Response Time, Resolution Time, backlog, and CSAT.
• Oversee fulfillment performance and help resolve delayed, stuck, lost, or problematic orders.
• Track chargebacks, refunds, win rates, and recurring customer issues.
• Analyze operational challenges and help identify practical solutions.
• Support and develop Customer Support team members through regular feedback and guidance.
• Improve customer service policies, Saved Replies, SOPs, and internal workflows.
• Coordinate with warehouses, fulfillment partners, and external service providers.
• Prepare clear reports on key metrics, current challenges, and ongoing improvements.
• Help evaluate team workload and identify when additional resources may be needed.
• Keep relevant stakeholders informed about important issues, risks, and progress.

What We’re Looking For
 

• 3+ years of experience in Customer Support, Customer Experience, Operations, or Fulfillment.
• Previous experience as a Team Lead, Senior Specialist, Supervisor, or in a role with ownership of processes or a small team.
• Strong e-commerce experience, ideally in a Shopify-based business.
• Experience supporting or managing Customer Support agents.
• Good understanding of Customer Support metrics and service quality.
• Experience with fulfillment, shipping, warehouses, and order management.
• Experience with chargebacks, refunds, disputes, and customer claims.
• Strong analytical and problem-solving skills.
• Confidence working with Google Sheets / Excel.
• Experience creating or improving SOPs, policies, and operational processes.
• English - B2+.

You’ll Be a Great Fit If You
 

• Enjoy taking ownership of your area and improving the way things work.
• Feel comfortable working independently while staying closely connected with the team.
• Like working with data and using it to understand what can be improved.
• Naturally look for practical solutions when challenges come up.
• Are organized and comfortable managing several priorities at once.
• Communicate clearly and keep others informed about progress and important updates.
• Enjoy building processes in a growing, fast-moving environment.
• Care about both customer experience and strong operational results.

What We Offer
 

• Competitive salary + performance-based bonuses.
• Fully remote work with a flexible schedule.
• Opportunity to work with a dynamic, fast-growing team.
• Supportive and friendly team environment.

Intent Solutions Group is launching a Virtual Event Operations Bootcamp for people who want to start a career in virtual event operations, live streaming, and technical support. During the Bootcamp, you’ll learn how professional virtual events and live streams are delivered for enterprise clients, including Fortune 500 companies and global organizations. You’ll gain hands-on experience with video conferencing platforms, live streaming, technical troubleshooting, and real-time event support.

What you’ll learn

• Enterprise virtual event workflows and live event operations
• Zoom and Microsoft Teams for professional events
• OBS Studio and live streaming fundamentals
• Audio, video, connectivity, and streaming troubleshooting
• Presenter and attendee support
• Real-time event monitoring and incident response
• Basic networking concepts related to video conferencing and streaming
• Enterprise support, communication, and escalation procedures

What you’ll gain

• Hands-on experience with live events and streaming technologies
• Practical experience communicating with English-speaking clients and global teams
• Technical troubleshooting and problem-solving skills
• Experience working in an international technology environment
• A strong foundation for a career in virtual event operations, live streaming, or technical support 
• The strongest Bootcamp participants may have an opportunity to start a paid career with a global technology company

Who we’re looking for

• English: Upper-Intermediate (B2+) or higher
• Strong communication skills
• Interest in technology, live streaming, and virtual events
• Ability to learn quickly and stay calm under pressure
• Attention to detail and a problem-solving mindset
• No previous professional experience is required

Program details

• Participation: Free of charge
• Location: Lviv, office-based
• Duration: 2–3 weeks
• Expected start: August 2026 (TBD) 

Ready to start your career in tech?

If you enjoy working with people, are interested in live-streaming technology, and want to gain practical experience in an international environment, we’d be happy to hear from you.

Who we are  

We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500.000 clients from 120 countries. Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products. We're committed to enhancing the experience of our customers across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals.  

Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in the Fortune 100 and Fortune 500. Whether it's global companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.  

Driven by passion, we play a substantial role in shaping the future of data management. 

Product that needs your engagement  

Connectivity — An enterprise B2B product at the intersection of AI and corporate data infrastructure. It enables organizations to securely connect modern AI agents and LLM-based assistants to their internal data sources — relational databases, data warehouses, and SaaS systems — while maintaining strict governance, access control, and auditability. The product is deployed on-premise within the customer’s infrastructure, which makes security, compliance, and admin experience first-class concerns alongside end-user value.

Your future team of professionals 

You will be part of the Connectivity team and work with highly motivated professionals who are passionate about the project. You will collaborate with other .NET developers,  Product Owner, QA, and Support team. 

Impact you will make 

Product Management  

• Work closely with stakeholders to document business requirements, define user stories, and contribute to planning and execution  
• Collaborate with team members to ensure seamless implementation of UI/UX functionality, aligning with product vision and user needs  
• Verify requirements provided by a product management team and/or other stakeholders  
• Take part in preparing and prioritization of refactoring plans  
• Provide L3 support for clients (if applicable) 

Project Management  

• Decompose complex tasks into achievable work items  
• Interact with other teams involved in product development to optimize processes  
• Keep sprint workloads in an actual state 

People Management  

• Conduct coaching and mentoring activities to fulfill technical leadership for team members  
• Take part in technical interviews 

Software Development  

• Implement features of any level of complexity  
• Design tests (unit, integration, etc.)  
• Foster high quality standards for software development among team members by applying best practices  
• Conduct research while accepting features for implementation, decompose features into subtasks, providing accurate estimates  
• In collaboration with Head of Engineering and Solution Architect, design and implement architectural solutions within a project  
• Deliver features for testing and provide consultations to QA team during feature verification  
• Conduct code reviews 

Skills we are looking for 

• Deep knowledge and understanding of .NET Framework/.NET Core/.NET and C# 
• Deep knowledge and understanding of OOP and OOD (including SOLID and GoF design patterns)  
• Deep knowledge and understanding of data structures  
• Good algorithmic basis  
• Experience with relational databases and SQL  
• Experience with VCS (Git preferred)  
• Knowledge and understanding of issues lifecycle  
• Knowledge of approaches and methods of task estimation and decomposition  
• Experience with ALM systems (Jira preferred)  
• Experience with knowledge bases (Confluence preferred)  
• Understanding of basic CI/CD principles, experience with CI systems (Jenkins preferred)  
• Understanding of SCRUM principles and values  
• Experience with Entity Framework 
• Experience with ADO.NET  
• Essential experience with WinForms, preferred expirience with DevExpress WinForms components 
• Preferred expirience with SSIS, COM interop, unmanaged code interop 

Benefits you get 

Maintain your work-life balance 

• Take control of your workday with our flexible schedule. 
• 19 days of annual vacation granted on a pro-rata basis. 
• No overtime required. 

Hybrid/remote type of cooperation

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can help promote the global visibility of exceptional Ukrainian products from anywhere in the world. 

Stay healthy 

• Comprehensive medical insurance from a leading Ukrainian provider, including a wide range of services and special programs for relatives, and special options for those who live abroad. 
• 15 working days of sick leave per year – because your health is our priority. 

Grow with us 

• In-house English courses to increase your proficiency through our online courses and speaking clubs with a native speaker. 
• Online learning activities, including workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills. 
• Experience exchange with our team of professionals who eagerly share their deep expertise across various fields. 
• Opportunities for promotions, rotations, and transitions when you believe your skills could benefit a different role or team. 

Stand with Ukraine! 

We have an active pro-Ukrainian position! This means that we help our army, our servicemen, and their families not only through constant donations and volunteering but also through our military leave policy, special health insurance options, and financial assistance. 

We are a perfect match if you share our values 

We are professionals in our field. We know how to turn up our professionalism to the maximum because we are experts who enjoy solving complex tasks. We know how to focus on the product, think big, and, at the same time, delve deep into the details. 

We create a calm and friendly atmosphere within the company. We value the freedom of open and transparent communications. Radical honesty is embedded in the foundation of our culture. 

We are open to new things, constantly evolve, and practice regular knowledge sharing. Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation. 

Our Hiring process 

• Recruitment interview 
• Technical Interview 
• Offer Call 

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 170 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why, together with Oleksandra Khilienko, Head of Globalization at Headway Inc, we're looking for a Globalization Product Manager to make sure every product we ship feels like it was built for the market it lands in.

The team you'll be working with

This is a role that touches almost everything we ship globally. You'll sit at the intersection of product management, user research, and linguistic strategy – working across product, design, and user experience, alongside a Growth Globalization Manager and native-language reviewers who keep our products feeling local. Your decisions will shape how millions of users interact with our products across very different languages, cultures, and markets.

You won't be starting from a blank page. There's a north star, a roadmap, real infrastructure, strong relationships with product teams and linguistic experts, and hard-won market knowledge. Your job is to run with all of that – investigate, form sharp hypotheses, and make the system meaningfully better where it counts.

This role is your calling if you

• Think in systems but act with precision – holding a multi-market picture in your head while staying focused on what actually ships.
• Are genuinely curious about how people in different cultures think, click, and decide and read nuance without defaulting to assumptions.
• Are as comfortable in a data dashboard as in a conversation with a reviewer about translation tone.
• Make sound calls with incomplete information, then iterate fast – ambiguity energizes you.
• Balance linguistic quality with business reality – you know when to trade polish for speed.
• Get global work prioritized by teams you don't manage, through credibility rather than a title.
• Move fluidly between strategy and operations, and improve things proportionately – fixing what's actually broken and leaving what works.

• Believe great globalization is invisible – every market should feel the product was made for them.

   

What you'll do

• Drive the globalization roadmap and push it upstream, so it's taken into account from the start, not bolted on.
• Turn market and user research into clear recommendations – what to commission, change, or localize – and partner with product teams and GMs who make the final call.
• Make our products feel native in every market, including the genuinely complex ones, and grow original, locally-authored content.
• Turn global behavioral data into real product and localization decisions and own the analytics that show they landed.
• Set the bar for UX localization and linguistic quality across teams you don't manage.
• Strengthen the systems behind it: AI-assisted translation pipelines, vendor and reviewer programs, and the tooling that keeps globalization fast and reliable.

• Experiment with AI as a core part of the job – spot the right use cases, weigh quality and brand risk, and evolve workflows as the technology does.

   

Who you might be

We're open to two kinds of backgrounds:

• The globalization expert who already thinks and acts like a product person – you know the craft (workflows, linguistic quality, experts, vendors, tools) and have the knowledge (analytics, user research, product lifecycle management) to move beyond service delivery into product contribution.

• The product manager ready to go deep on globalization – strong product judgment and analytical instincts, genuine curiosity about cultures and international users, and happy to roll up your sleeves for the operational side.

   

Either way, we're looking for one combination: product judgment + a quality mindset + business acumen + globalization potential + AI fluency.

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Sports activities: running, yoga, boxing, and more.
• We provide 20 paid vacation days per year. On top of that, we add 10 corporate holidays days to your balance – giving you 30 paid days off in total to rest.

• Supporting initiatives that help Ukraine. Find out more about our projects here.

   

Location

Remote, our Kyiv office, or our Madrid office – with Madrid being our preference for this role.

Are you interested? Send your CV!

We’ve created a Talent Guide to help you navigate our hiring process with clarity and confidence — and get the most out of each stage. Take a look here.

About the Company 

Our partner is building category-defining military technologies that are shaping outcomes on the battlefield. The opportunity is massive — to define new product categories, scale them globally, and directly impact how modern warfare is conducted. 

About the Role 

We're looking for a mid-senior Product Marketing Manager who takes ownership, moves fast, and delivers results. This is not a coordination role — you will own market positioning for a product within your area, working closely with a Senior PMM or Head of Product Marketing. 

Your focus: 

• Understand the market and the user — help define what needs to be learned, work with the Research Team, and validate insights in the field. 
• Positioning and messaging — help articulate why us, why now, and for whom, under the guidance of senior colleagues or independently within your product area. 
• Ensure what we build, describe, and sell is one consistent and accurate story across Product, Sales, and external stakeholders. 
• Support go-to-market and distribution — help the product reach the right buyers and users. 

• Measure and improve — track what works, fix what doesn't, and iterate fast.

   

Your Day-to-Day: 

• Work with Product, Sales, and R&D to shape understanding of what we build and why. 
• Talk to users and buyers to understand real-world usage and needs. 
• Turn product capabilities into clear, compelling narratives. 
• Own the substance of product- and industry-related marketing content. 
• Develop core product materials (briefs, decks, demo assets) to support internal alignment and external communication. 
• Enable Sales with positioning, messaging, and materials that support real deals. 
• Analyze performance, demand, and competition to identify new opportunities. 
• Participate in cross-functional initiatives across Product, Sales, Research, and Ops. 

Skills and Experience: 

• Experience in product marketing, product strategy, or a similar role. 
• Experience contributing to or running a product or product area (not necessarily full ownership, but real involvement in decision-making). 
• Strong analytical thinking and the ability to turn insights into action. 
• Ability to understand technical products and explain their value clearly. 
• High ownership and bias toward action. 
• Comfortable with ambiguity and fast-changing environments. 
• Clear, direct, and structured communication. 

We offer:

• Professional growth, challenging and diverse tasks, and the opportunity to gradually expand your scope of responsibility;
• The opportunity to work in an innovative technology company that develops solutions for the security and defense of Ukraine;
• Competitive compensation package;
• Official employment;

• Modern office, professional team, and support during onboarding.

   

You will not succeed in this role if you wait for perfect information or clear instructions. 

We will contact candidates whose qualifications best match our requirements within 7 business days of receiving their application.

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.
 

HOW YOU WILL MAKE AN IMPACT

• Process customer withdrawals accurately and within SLA timelines
• Monitor payment queues and ensure timely transaction handling
• Verify transactions according to internal procedures and compliance requirements
• Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
• Work closely with Risk, Anti-Fraud, Support, and Payments teams
• Handle high-volume transaction workflows efficiently
• Maintain high standards of accuracy and operational quality
• Report recurring issues and suggest process improvements
• Follow AML, KYC, and fraud prevention procedures
• Adapt quickly to changing priorities and operational demands
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in Payments, Gaming, Fintech, or related industries
• Basic understanding of payment systems, payment providers, and transaction flows
• Familiarity with AML, KYC, and fraud prevention principles
• Experience processing withdrawals and handling payment operations
• Strong attention to detail and ability to follow procedures consistently
• Analytical mindset with the ability to identify irregularities and suspicious behavior
• Good communication and teamwork skills
• Ability to work under pressure in a high-volume environment
• Experience working in shift-based or 24/7 operations is a plus
• English level: Upper-Intermediate or higher
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+) / French (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Hi there! Our Magnetics team is currently looking for a Lead Data Analyst!  
🧲 About the role 

We are an iGaming product company creating global B2C solutions, driving business growth, and delivering products players love.
Our team of 100+ is in an active growth phase, expanding markets and creating new roles. The pace is fast, decisions matter, and you’ll work alongside people who truly know what they’re doing.

Our values
 

• Lead from Within: We grow through trust, support, and knowledge sharing. We invest in our people to shape future leaders from the inside.
• Growth Mindset: A drive to act, experiment, and learn from mistakes. We value initiative and fast decision-making over rigid processes.
• Product Ownership: Personal accountability for user impact. Every role shapes the final product, so we treat our work as our own.

As we continue to grow, we're looking for a Lead Data Analyst who sees analytics as a strategic business function rather than just reporting numbers. In this role, you'll partner closely with cross-functional teams to turn complex data into actionable insights, build scalable analytics solutions, and support data-informed decisions across acquisition, retention, and product growth.
We're looking for someone with a strong business and product mindset who is passionate about uncovering growth opportunities, improving how teams use data, and building analytics systems that make a measurable impact on business performance.

What we're looking for:

• At least 2 years of experience in a Lead Analytics role within a highly competitive digital business environment
• Deep understanding of business needs across different departments
• Strong understanding of acquisition and retention business requirements, as well as expertise in designing reports and dashboards tailored to a product-driven business
• Knowledge of organizing and implementing technical knowledge base solutions
• Ability to build multi-factor traffic ROI forecasting models
• Advanced proficiency in data analysis tools (Tableau, SQL, and other relevant analytics tools)
• Ability to ensure compliance with security requirements and best practices
• Experience in designing and implementing automated analytics systems
• Strong attention to detail and a systematic approach to work

What you'll do: 
 

• Develop high-quality analytical reports and dashboards based on a deep understanding of the business, departmental needs, and operational processes
• Ensure high standards of report design, usability, and data presentation
• Effectively utilize Tableau, SQL, and other tools for data collection, processing, and analysis
• Automate reporting processes to improve efficiency, accuracy, and timeliness of insights
• Collaborate with cross-functional teams to gather requirements, share insights, and support the
  achievement of common business goals

🧲 What we offer:

• Flexible work format. Remote, hybrid or office: your choice.
• Flexible working hours.
• 20 days of paid vacation.
• Regular salary reviews.
• Health insurance.
• Learning and development. Corporate courses, workshops and platform access: all company-funded.
• Team building and events. Online and offline, because great products are built by people who trust each other.
  
  Last but not least, we value honesty over bureaucracy. We practice clear, two-way feedback and structured quarterly performance reviews, ensuring your efforts are recognised and your professional growth is fully supported.

Are you the ultimate talent magnet? Show us your CV and let's make it a match!

About the Client

Our client is a leading global healthcare organization, driving innovation in pharmaceuticals, biotechnology, and patient-centric solutions.

We develop advanced data and analytics solutions that help global organizations turn complex data into intuitive digital tools, enabling teams to make informed decisions in their daily operations and long-term strategy. Our projects span modern operational applications, interactive dashboards, and advanced analytics platforms designed to deliver actionable insights across multiple business domains.
 

About the Role

We are seeking an experienced Business Analyst / Business Systems Analyst to support reporting and analytics initiatives within a global pharmaceutical organization.

The successful candidate will act as a bridge between business stakeholders and technical teams, helping transform business challenges into actionable reporting and analytics solutions. The role requires strong analytical thinking, experience gathering and documenting requirements, and a solid understanding of modern reporting platforms and data-driven decision-making.

The specialist will work closely with business users, Power BI developers, and data engineers to define requirements, design reporting solutions, validate concepts, and ensure delivered solutions address real business needs.
 

Key Responsibilities

• Collaborate closely with cross-functional teams, including business stakeholders, Power BI developers, and data engineers, to understand business objectives and identify opportunities for reporting, analytics, and process improvement.
• Conduct thorough requirements analysis for reporting and analytics initiatives, including gathering, documenting, and validating business and functional requirements to support solution design and development.
• Create and maintain comprehensive documentation, including user stories, functional specifications, business requirements, process flows, reporting requirements, and acceptance criteria.
• Define and document KPIs, metrics, business rules, data requirements, and reporting logic to ensure solutions effectively address business needs.
• Collaborate with Power BI and Foundry engineering teams to design and deliver reporting and analytics solutions that align with business objectives.
• Support solution validation and user acceptance testing (UAT), ensuring delivered reports, dashboards, and analytical solutions meet business requirements and provide meaningful insights to end users.
• Contribute to the continuous improvement of reporting, analytics, and decision-support capabilities across the organization.

Required Qualifications

• 4+ years of experience as a Business Analyst or Business Systems Analyst
• Experience working on reporting, analytics, BI, or data-focused projects
• Good understanding of Power BI capabilities and experience defining requirements for Power BI reporting and dashboard solutions.
• Strong requirements gathering and documentation skills
• Experience creating user stories, process flows, functional specifications, and acceptance criteria
• Strong analytical and problem-solving skills
• Ability to communicate effectively with both business and technical stakeholders
• Experience working in international and cross-functional environments

Nice to have

• Experience working with enterprise data platforms such as Palantir Foundry.
• Hands-on experience with Power BI report development, dashboard creation, or self-service analytics.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

Remote | Central & Eastern Europe | B2B cooperation

We are looking for a Business Development Manager with strong commercial experience in genomics / NGS / molecular diagnostics / bioinformatics to develop the Central & Eastern European market for an international precision medicine company.

This is not a generic SaaS or IT Business Development role.

We need someone who understands the genomics ecosystem, knows how NGS workflows work, and is comfortable selling complex scientific or clinical solutions to laboratories, healthcare organizations, research institutions, and other professional customers.

About the company:

Our client is an international precision medicine company developing bioinformatics tools for the analysis and interpretation of human genomic data.

Its solutions are used globally by professionals across:

• clinical laboratories
• diagnostic organizations
• academic institutions
• research centers
• biotechnology and life sciences companies

The company operates internationally with a distributed, remote-first team and works at the intersection of genomics, bioinformatics, healthcare, and precision medicine.

What you will do:

You will be responsible for commercial development across the Central & Eastern Europe region and work across the full customer lifecycle.

Your responsibilities will include:

• Develop new business across Central & Eastern Europe
• Identify and engage potential customers in the NGS / clinical genomics market
• Generate new commercial opportunities for bioinformatics and genomic analysis solutions
• Manage the sales process from initial conversation through negotiation and contracting
• Build relationships with laboratories, clinical organizations, research institutions, partners, and other relevant customers
• Develop existing accounts and identify upselling and expansion opportunities
• Work closely with scientific specialists to understand customer needs
• Translate complex technical capabilities into clear commercial value
• Monitor competitors, market developments, procurement processes, and regulatory trends
• Provide market feedback to Product, Scientific, Marketing, and Commercial teams
• Represent the company at customer meetings, conferences, and industry events when required

Who we are looking for:

1. Strong commercial experience

You have at least 3 years of experience in a quota-carrying Sales or Business Development role.

You should have personally been responsible for:

• generating revenue
• developing accounts
• building a sales pipeline
• negotiating
• closing business
• managing a commercial territory

2. Real genomics / NGS knowledge

You need meaningful professional exposure to at least one of the following:

• NGS
• clinical genomics
• genetic testing
• molecular diagnostics
• bioinformatics
• genomic data analysis
• sequencing technologies
• variant analysis and interpretation

You should understand how NGS fits into clinical, diagnostic, or research workflows.

If your background is exclusively in generic IT/SaaS sales and you have no professional exposure to genomics, NGS, molecular diagnostics, or a closely related field, this role is not a match.

3. Relevant customer experience

Ideally, you have sold products, software, services, or technologies to:

• clinical laboratories
• genetic or molecular diagnostic laboratories
• hospitals
• research institutions
• universities
• genomics centers
• biotech / life sciences companies

4. CEE market exposure

You should have experience working with customers in Central and/or Eastern Europe.

Knowledge of the regional healthcare, diagnostics, laboratory, procurement, or regulatory environment is highly relevant.

5. Ability to own the full sales cycle

We are looking for someone who can independently:

• identify opportunities
• prospect
• open new accounts
• qualify customers
• build relationships
• manage a pipeline
• negotiate
• close business
• expand existing accounts

This is not a role for someone whose experience has been limited mainly to inbound lead handling, customer support, or non-commercial relationship management.

Must-Have:

• 3+ years of experience in Sales / Business Development
• Quota-carrying commercial experience
• Professional exposure to genomics, NGS, molecular diagnostics, bioinformatics, or a closely related Life Sciences field
• Strong understanding of NGS workflows
• Experience working with B2B customers
• Strong prospecting and relationship-building skills
• Experience with CRM platforms such as Salesforce, HubSpot, or similar
• Fluent spoken and written English
• Ability to work independently in a remote environment
• Availability for international business travel

Strong advantage:

• Experience selling bioinformatics software
• Clinical genomics experience
• Knowledge of variant analysis and interpretation
• Experience selling genomic data analysis or interpretation platforms
• Knowledge of IVDR, CLIA/CAP, or similar regulated environments
• Existing network within the CEE genomics / diagnostics market
• Experience selling to genetic or molecular diagnostic laboratories
• German, French, or additional CEE languages
• Experience managing an international sales territory

Relevant backgrounds:

We are particularly interested in candidates coming from:

• NGS technology providers
• genomics software companies
• clinical bioinformatics companies
• sequencing companies
• molecular diagnostics companies
• genetic testing companies
• precision medicine companies
• laboratory technology providers

Relevant previous titles may include:

• Business Development Manager
• Regional Sales Manager
• Territory Sales Manager
• Genomics Sales Specialist
• NGS Sales Specialist
• Commercial Manager
• Account Manager
• Key Account Manager
• Strategic Account Manager
• Life Sciences Sales Manager
• Molecular Diagnostics Sales Manager

Location & cooperation

• Remote
• Candidates can be based across Central and Eastern Europe
• Cooperation is expected to be on a B2B basis
• International business travel will be required

Important:

We are intentionally looking for a specialized commercial profile.

A strong general sales background alone is not enough.

The strongest candidates will combine:

Commercial Sales Experience + NGS / Genomics Knowledge + CEE Market Exposure

If you have been selling genomics, sequencing, molecular diagnostics, clinical bioinformatics, or related solutions and want to take commercial ownership of the CEE region, we would like to hear from you.

We are looking for a Business Development Manager / Business Development Specialist to support the development of our partner network, identify new business opportunities, and build strong relationships with potential partners across the UK and European markets.

The primary geographic focus will include the UK, Lithuania, Poland, Latvia, Cyprus, and Malta, as well as other European jurisdictions depending on the company's business objectives and expansion strategy.

Key Responsibilities

• Identify and approach potential business partners;
• Develop and expand the company's partner network across target jurisdictions;
• Organise relevant business introductions;
• Present the company and its clients to selected potential partners;
• Prepare and coordinate business meetings;
• Participate in initial commercial discussions;
• Manage follow-up communication after meetings and negotiations;
• Support the parties in defining and agreeing on potential cooperation models;
• Develop and maintain long-term relationships with selected partners;
• Identify additional business development and expansion opportunities;
• Conduct market research and identify relevant partners, clients, and business channels;
• Maintain and continuously update the database of potential partners and business contacts;
• Coordinate communication between clients, partners, and internal teams;
• Support Business Development projects from the initial contact through to the creation of a concrete cooperation opportunity.

Requirements

• Previous experience in Business Development, Partnerships, Sales, Account Management, or a related field;
• Ability to independently identify, approach, and establish relationships with potential business partners;
• Strong business communication and negotiation skills;
• Ability to build and maintain long-term professional relationships;
• Strong market research and business research skills;
• Excellent organisational skills and the ability to manage multiple opportunities simultaneously;
• Professional working proficiency in English;
• Proactive, independent, and results-oriented approach.

Nice to Have

• Previous experience working with the UK, Lithuania, Poland, Latvia, Cyprus, or Malta;
• An existing professional network in one or more of the target jurisdictions;
• Experience in FinTech, Payments, Banking, Crypto, Compliance, Legal, or Financial Services;
• Experience working with banks, PSPs, EMIs, PIs, CASPs/VASPs, payment providers, legal firms, or compliance service providers;
• Knowledge of additional European languages.

Key Performance Indicators

• Number of new relevant partner contacts established;
• Number of qualified business introductions and meetings organised;
• Number of qualified partnership opportunities generated;
• Conversion of meetings into active commercial discussions;
• Number of partnerships and commercial opportunities developed;
• Expansion of the company's partner network across priority jurisdictions.

Working Format

Remote / hybrid.

The candidate's physical location is not critical, provided they have a strong understanding of the target markets and can effectively work with international partners.

• We are looking for someone who can go beyond traditional lead generation and independently build partnerships, develop relationships, and turn business contacts into tangible cooperation and growth opportunities.

ABOUT FIRST CRYPTO EXCHANGE LLC

First Crypto Exchange LLC (FCE) is a digital asset trading platform enabling individuals and institutions to buy, sell, and manage cryptocurrencies securely and efficiently. FCE operates under a VARA license in Dubai, UAE.
FCE is building a trusted, well-governed exchange with strong market infrastructure, financial controls, regulatory compliance, and operational transparency.

JOB OVERVIEW

We are looking for a Technical Support Specialist (L1/L2) to become the first point of contact for FCE clients and bridge customer issues with Product, Engineering, and Compliance teams.

The key objective of the role is to resolve customer issues quickly, identify technical problems, and turn complex cases into clear, actionable tickets for engineers.

You will work directly with customers through Intercom and email, supporting them across the full client journey - from registration and KYC to deposits, trading, and withdrawals.
 

KEY RESPONSIBILITIES

• Handle L1/L2 customer requests via Intercom and email, maintaining SLA and high-quality communication.
• Troubleshoot issues across KYC, fiat transfers, crypto deposits/withdrawals, OTC trades and account access.
• Analyze admin-panel statuses and logs to identify whether an issue is related to the client, platform, or external provider.
• Create clear, reproducible bug reports in Linear with steps, environment details, screenshots, and relevant evidence.
• Coordinate complex cases with Engineering, Product, and Compliance.
• Support clients during the migration from Crassula to FinCore, including increased support volume during the cutover period.
• Follow compliance and data-protection procedures, including customer verification and account-recovery processes.
• Maintain and improve support macros, FAQs, and knowledge-base content.
• Use AI tools such as ChatGPT or Claude for response drafting, log analysis, knowledge-base maintenance, and initial ticket classification.

QUALIFICATIONS & SKILLS

• 2+ years of experience in customer or technical support for a fintech, crypto, exchange, broker, neobank, or payment product.
• Strong understanding of the customer lifecycle: registration → KYC → deposit → exchange → withdrawal.
• Practical crypto knowledge: ERC-20, TRC-20, BTC networks and addresses, transaction confirmations, network fees, wrong-network transfers, and transaction statuses.
• Understanding of fiat payments, including bank transfers, IBAN, rejected payments, and settlement timelines.
• Strong technical troubleshooting skills and ability to read logs and admin-panel statuses.
• Experience with Intercom, Zendesk, Freshdesk, or similar support platforms.
• Experience managing queues, tags, macros, SLAs, email support, and knowledge bases.
• Ability to write structured, reproducible technical tickets for engineers.
• Strong English - written communication is essential.
• Russian - international team language.
• Compliance-minded approach: understands the limits of customer support communication around KYC, account restrictions, complaints, and personal data.
• Comfortable working in Dubai business hours: 10:00–18:00 GMT+4, Monday–Friday, with extended coverage during migrations and major releases.
• Comfortable integrating AI tools into daily support workflows and working in an environment where routine support is increasingly automated.
   

WOULD BE A PLUS

• Experience supporting a large-scale customer migration between platforms.
• Experience with Sumsub or similar KYC providers.
• Ability to write clear Help Center articles and FAQs.
• Basic SQL knowledge.
• Understanding of how operating as a VARA-licensed broker-dealer affects customer communication and support processes.
• Arabic language skills.
   

WORKING CONDITIONS & BENEFITS

• Employment: Full-time
• Location: Remote
• Working hours: Dubai business hours, 10:00–18:00 GMT+4
• Reporting to: Product Owner 
• Collaboration: Engineering, Product, and Compliance
• Vacation: 20 working days per year
• Sick Leave: 10 days per year
• Days Off: 5 days per year
• Public Holidays: 8–10 days per year, depending on the applicable holiday calendar
• Compensation: Competitive, based on experience and expertise

We're looking for a Middle+ Data/Databricks Engineer to join our data team and take ownership of pipelines built on Databricks. You'll design and run production-grade ETL/ELT workloads, work with the lakehouse (Delta Lake) architecture, and partner closely with analysts, data scientists, and business stakeholders who rely on the data you deliver. "Middle+" here means roughly 3–5 years of hands-on data engineering experience: you can own a pipeline end to end with minimal supervision, make sound design decisions, and are starting to mentor more junior engineers — without yet carrying full architectural ownership of the platform.

Contract & Logistics

• Contract type: B2B (valid Czech IČO / trade license required).
• Location: Remote, candidate must be based in the Czech Republic; occasional visit to Prague office.
• Start date: ASAP
• English: Fluent 
• Czech: Native/Fluent 

What You'll Do

• Design, build, and maintain scalable ETL/ELT pipelines on Databricks using PySpark and SQL.
• Implement and evolve Delta Lake tables following a medallion (bronze/silver/gold) architecture.
• Develop batch and, where needed, streaming data processing jobs (Structured Streaming).
• Build and maintain CI/CD for Databricks notebooks and jobs (Databricks Asset Bundles, Repos, Git-based workflows).
• Orchestrate pipelines with Databricks Workflows, Azure Data Factory, Airflow, or similar tools.
• Monitor job performance and cluster costs; troubleshoot failures and optimize for reliability and spend.
• Implement data quality checks, testing, and monitoring for critical datasets.
• Collaborate with analysts, data scientists, and business stakeholders to translate requirements into data models.
• Participate in code reviews, document technical decisions, and help shape engineering best practices.
• Provide guidance and informal mentorship to junior team members.

What We're Looking For

• 3+ years of hands-on experience with Apache Spark, ideally on Databricks specifically.
• Strong PySpark and SQL skills, including performance tuning of Spark jobs.
• Practical experience with Delta Lake and lakehouse architecture concepts.
• Solid grasp of data modeling (dimensional modeling, star schema) and ETL/ELT design patterns.
• Experience with at least one major cloud platform — Azure, AWS, or GCP (Azure Databricks is a plus).
• Familiarity with pipeline orchestration tools (Databricks Workflows, ADF, Airflow, or equivalent).
• Working knowledge of Git and CI/CD practices for data engineering.
• Understanding of data governance, access control, and security basics (Unity Catalog is a plus).
• Good written and spoken English; Czech or Slovak is a plus but not required.
• Comfortable working independently and communicating clearly in a remote, distributed team.

Nice to Have

• Databricks certification (Data Engineer Associate or Professional).
• Experience with streaming technologies such as Kafka or Azure Event Hubs.
• Experience with dbt for transformation and testing.
• Solid Python software-engineering practices — testing, packaging, typing.
• Infrastructure-as-code experience (Terraform).
• Exposure to MLOps or ML pipeline support.
• Experience in a regulated or large enterprise data environment.

What We Offer

• Fully remote work with flexible hours, based anywhere in the Czech Republic.
• Long-term B2B cooperation with a stable pipeline of work.
• A modern, actively evolving data stack rather than legacy maintenance work.
• Direct collaboration with senior engineers and architects — real input on design decisions.
• Budget for training, certifications, and conference attendance.
• A flat structure with fast decision-making and minimal bureaucracy.

ABOUT FIRST CRYPTO EXCHANGE LLC

First Crypto Exchange LLC (FCE) is a digital asset trading platform that enables individuals and institutions to buy, sell, and manage cryptocurrencies securely and efficiently. FCE operates under a VARA license in Dubai, UAE.

FCE is committed to building a trusted, well-governed exchange, combining robust technology, financial controls, regulatory compliance, and operational excellence.

JOB OVERVIEW
We are looking for a QA Engineer (Middle+ / Senior) to take ownership of product quality across our mobile application, web platform, admin panel, and APIs.
You will be responsible for manual and automated testing, release acceptance, regression testing, and continuous improvement of our QA processes and automation framework.

This is a key role for someone who understands the specifics of financial products, is comfortable working across multiple product layers, and wants to have a real impact on product quality.
 

KEY RESPONSIBILITIES

• Own QA for product releases across mobile, web, admin, and API.
• Plan and execute functional and regression testing using a risk-based approach.
• Develop and maintain automated tests using Python or TypeScript and tools such as Playwright or pytest.
• Build and maintain test cases, checklists, and release coverage.
• Test financial flows, integrations, and third-party services.
• Identify, investigate, and clearly document bugs, working closely with developers and product teams.
• Contribute to our BDD-based QA framework and AI-powered testing approach.
• Use AI tools such as ChatGPT or Claude to improve test design, automation, analysis, and everyday QA workflows.
• Support high-impact releases and ensure products meet quality standards before production.
   

QUALIFICATIONS & SKILLS

• 4+ years of QA experience in fintech, banking, payments, crypto, or other financial products.
• Strong understanding of financial flows: balances, transactions, holds, limits, statuses, and idempotency.
• Hands-on experience testing mobile applications, web platforms, and APIs.
• Experience with test automation using Python or TypeScript.
• Familiarity with Playwright, pytest, or similar automation tools.
• Experience with BDD/Gherkin and CI/CD.
• Confident API testing experience with REST, Postman, curl, and logs.
• Strong understanding of regression testing and release processes.
• Experience testing integrations, webhooks, authentication, and external providers.
• Comfortable using AI tools in day-to-day QA work.
• English - working proficiency; Russian - international team language.
• Availability for at least 4–5 hours of daily overlap with Dubai (GMT+4).
   

WOULD BE A PLUS

• Experience with KYC/KYB, compliance, sanctions screening, Travel Rule, limits, and restrictions.
• Experience with Flutter, iOS/Android testing, or mobile E2E automation.
• Experience with load testing or troubleshooting flaky E2E tests.
• Experience with data migrations, financial reconciliation, or banking-core cutovers.
• Experience with visual regression testing.
   

WORKING CONDITIONS & BENEFITS

• Employment: Full-time
• Location: Remote
• Time Zone: 4–5 hours daily overlap with Dubai (GMT+4)
• Compensation: Competitive compensation based on experience
• Vacation: 20 working days per year
• Sick Leave: 10 days per year
• Days Off: 5 days per year
• Public Holidays: 8-10 days per year, depending on the holiday calendar of different countries
• Opportunity to work on a regulated digital asset platform and help shape its QA and automation processes.
• Opportunity to work with AI-powered QA tools and modern testing approaches.