Jobs at Djinni

Customer Success Manager

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform serves as a technological hub for orchestrating online payments worldwide. Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, and AWS, we’ve integrated over 600 payment methods to cater to clients globally.

You will focus on strategic client growth, analyzing their payment infrastructure, and proactively providing recommendations. Meanwhile, you'll be able to minimize routine and operational tasks through close collaboration with our Technical Account Management (TAM) team.  ✨

💼 Responsibilities:

• Manage client business profiles, develop Success Plans for key accounts (Tier 1–2), and design action plans to mitigate churn risks.

• Create and execute expansion plans (upselling/additional monetization) by proposing new platform features and services that address clients' business needs.

• Analyze client payment metrics, conduct regular business reviews (QBRs), and proactively advise on optimizing their payment infrastructure.

• Onboard clients during the launch phase, monitor business metrics daily, manage contracts, handle negative feedback, and coordinate teams to resolve technical incidents.
  
  

🎯 Requirements:

• Experience: 2+ years of experience in Customer Success or Business Development within the B2B segment.

• Industry Background: Proven experience in product-led IT companies or the FinTech sector (payments, money transfers, payment gateways).

• Communication & Negotiation: Exceptional ability to build long-term, trusting relationships, manage complex or "silent" accounts, resolve conflicts, and advocate for the company's interests while keeping clients satisfied.

• Analytical Mindset: Strong skills in analyzing client metrics and translating them into actionable, high-value business recommendations.

• Tools: Experience with CRMs (HubSpot), task managers (Jira), and spreadsheets (Excel/Google Sheets). Basic understanding of API documentation.

• Language: C1/C2 English level (fluent written and spoken, suitable for high-level business negotiations).
  
  

✨ Nice to Have:

• Experience working with large enterprise-grade clients.

• Prior interaction with payment providers and a solid understanding of high-risk business dynamics.
  
  

📌 Our hiring process: 
HR Interview → Test task → Interview with Head of Department → Interview with CEO → Offer 🎉

⭐ What We Offer:

• Salary in foreign currency + tax compensation. And clear growth paths & Corefy Academy for FinTech expertise

• Budget for external courses, workshops, and professional development.

• Open-door policy with the C-level — your ideas will be heard

• Work remotely or from our cozy Kyiv office (equipped with a generator and backup internet).

• Flexible 8-hour schedule, 20 vacation days + 10 paid sick days

• Mental health support (we compensate sessions with a therapist of your choice), office breakfasts, and your choice of hardware (MacBook or Linux-based laptop).

Ready to shape the future of payments with us? Send your CV — we can’t wait to meet you! 📩

WWelcome to Drawer.AI!
We invite you to join our mission to shake up the AEC (Architecture, Engineering, and Construction) industry by transforming estimation processes. Harnessing the power of AI, we are revolutionising construction with Generative Design and Reinforcement Learning.

About us:
Our US-based startup raised investments from leading industry ventures and is ready for the next Series A Round in 2025. And this is just the beginning.

What it’s like to work with Drawer.AI:
Everyone’s voice counts here. Our tech team is open, flexible, and all about getting the job done to make solutions work. We’re not just writing code. We are changing how construction happens with advanced AI.
Explore opportunities to join our team and be at the forefront of innovation.
It’s time to build better!

Role Overview:

At Drawer.AI, we're not just another IT company – we're on a mission to revolutionize the way the world sees Construction Industry with Generative Design and Reinforcement Learning.

We are looking for a detail-oriented and proactive Business Analyst who is passionate about understanding business needs and translating them into clear, structured documentation. This role is perfect for someone with at least 1 year of experience in requirement gathering and business analysis, even outside the software industry.

You’ll play a key role in bridging the gap between business stakeholders and developers — collecting requirements, maintaining product documentation, and supporting the development team throughout the project lifecycle. If you’re analytical, quick to learn, and eager to grow as a Business Analyst — we’d love to meet you!

Key Responsibilities:

• Transform business ideas into simple User Stories and Use Cases;
• Collecting, analysing, determining requirements;
• Maintain Knowledge database and be an entry point for all the questions raised by developers related to business logic;
• Build effective communication channels with developers and stakeholders;
• Lead technical refinement (grooming) sessions with a team.

Requirements:

• English upper-intermediate or higher (B2/C1);
• Effective "human being" writing skills (not chat GPT/robotic style);
• 1+ year of experience working with business analysis/collecting; requirements in any business domain (not limited to software development);
• Experience in writing technical documentation, User Stories, Use Cases;
• Understanding of SDLC;
• Analytical mindset;
• Ability to learn fast;
• Desire to develop yourself as a Business Analyst.
   

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!

We are inviting you, a highly motivated and results-oriented PHP/WordPress Engineer to join our team for ensuring solutions, as well as strengthening the product.

Our team has unique expertise in research, analysis, and product development. By relying on technical insights and a data-driven approach, we create disruptive future-defining innovations of the fin-tech industry that remain our basis for success.
 

Responsibilities

• Developing and maintaining full-stack PHP/WordPress solutions using the Roots ecosystem (Bedrock, Acorn, Sage)
• Building and supporting custom plugins and themes
• Developing and maintaining ACF Gutenberg Blocks
• Implementing pixel-perfect, responsive layouts using Blade, SCSS, and JavaScript
• Designing and integrating REST APIs and third-party services
• Optimizing performance on both frontend and backend
• Working with WordPress Multisite environments
• Implementing and maintaining scheduled tasks (cron jobs) and background processes
• Developing custom WP-CLI commands for maintenance, automation, and internal tooling
• Applying clean architecture principles and reusable code practices
   

Requirements

• 5+ years of experience as a PHP Engineer
• Experience with WordPress
• Experience with MySQL
• Experience with Laravel
• Development from scratch custom plugins and themes
• Deep understanding of WordPress core, including actions, filters
• Strong knowledge of OOP principles
• Confident use of Git in a team environment
• Ability to create custom themes and plugins from scratch
• Ability to develop advanced features without heavy reliance on third-party plugins
• Experience with ACF Composer and ACF Gutenberg Blocks
• Experience with WordPress Multisite and WPML (multilingual setups)
• Strong knowledge of JS ES6
• Strong knowledge of HTML and SCSS, with focus on semantic and maintainable code
• Experience develop REST API endpoints
• Experience with integrations third party API
• Knowledge of caching mechanisms
• Experience with Composer for dependency management
• English level - Upper-Intermediate
   

Will be a plus

• Writing unit tests
• Profiling / Tracing with Xdebug
• Experience with GitLab CI/CD pipelines
• Experience with AI integrations
• Experience with PHPStan and code quality tools
   

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

About the Role

We are looking for a detail-oriented CRM Operations Manager to join our

growing iGaming team.

In this role, you will be responsible for building, executing, and optimizing

customer communication journeys across multiple channels to increase

player engagement, retention, and lifetime value.

You’ll work closely with the design, content, and marketing teams to deliver

personalized, high-performing campaigns that enhance the player

experience.

Key Responsibilities

• Develop and manage customer journeys and automated CRM workflows.
• Create and execute multi-channel communication campaigns, including Email, SMS, and In-App messaging.
• Manage and update promo pages, banners, and campaign assets, ensuring a seamless user experience.
• Collaborate with design and content teams to ensure consistency in messaging, visuals, and tone of voice.
• Ensure smooth CRM operations and data accuracy across all touchpoints.

Requirements

• Proven experience in CRM operations or lifecycle marketing, preferably in the iGaming industry.
• Hands-on experience with SoftSwiss and Customer.io platforms is essential.
• Familiarity with HTML email templates and basic design workflows.
• Strong understanding of multi-channel CRM communication (Email, SMS, In-App).
• Ability to create and manage automated player journeys and lifecycle campaigns.
• Experience working closely with creative teams (design, content, and development).
• Ability to work independently

920 Solutions is a rapidly growing technology company specializing in iGaming solutions. We build reliable, scalable, and secure infrastructure that powers gaming platforms across multiple international markets.

We are looking for an experienced Manual QA Engineer with 5+ years of commercial experience and a strong background in web application testing. Experience in the online casino or iGaming industry will be a strong advantage.

Responsibilities

• Perform manual testing of web applications and gaming platform features.
• Create, execute, and maintain test cases, checklists, and test scenarios.
• Identify, document, and track defects throughout the development lifecycle.
• Verify bug fixes and perform regression testing.
• Collaborate closely with developers, Product Managers, and other QA team members.
• Ensure the quality, stability, and usability of products before release.
• Participate in sprint planning, requirement analysis, and release testing.

Requirements

• 5+ years of experience as a Manual QA Engineer.
• Strong experience in manual web application testing.
• Solid understanding of QA methodologies, software development lifecycle (SDLC), and testing processes.
• Experience with bug-tracking and test management tools.
• Strong analytical and problem-solving skills.
• English – Intermediate (B1+) or higher for communication within an international team.
• Attention to detail and a proactive approach to quality assurance.

Nice to Have

• Experience in the iGaming, online casino, or betting industry.
• Experience testing high-load web applications.
• Basic knowledge of SQL or API testing.

What We Offer

• Competitive salary based on your experience.
• Opportunity to work on international iGaming products.
• Friendly and professional team.
• Career growth opportunities.
• Flexible working environment.
• Challenging technical projects using modern technologies.

About the Role

We are looking for a detail-oriented CRM Operations Manager to join our

growing iGaming team.

In this role, you will be responsible for building, executing, and optimizing

customer communication journeys across multiple channels to increase

player engagement, retention, and lifetime value.

You’ll work closely with the design, content, and marketing teams to deliver

personalized, high-performing campaigns that enhance the player

experience.

Key Responsibilities

• Develop and manage customer journeys and automated CRM workflows.
• Create and execute multi-channel communication campaigns, including Email, SMS, and In-App messaging.
• Manage and update promo pages, banners, and campaign assets, ensuring a seamless user experience.
• Collaborate with design and content teams to ensure consistency in messaging, visuals, and tone of voice.
• Ensure smooth CRM operations and data accuracy across all touchpoints.

Requirements

• Proven experience in CRM operations or lifecycle marketing, preferably in the iGaming industry.
• Hands-on experience with SoftSwiss and Customer.io platforms is essential.
• Familiarity with HTML email templates and basic design workflows.
• Strong understanding of multi-channel CRM communication (Email, SMS, In-App).
• Ability to create and manage automated player journeys and lifecycle campaigns.
• Experience working closely with creative teams (design, content, and development).
• Ability to work independently

We are a performance marketing agency managing mobile campaigns across multiple verticals - crypto, banking, and iGaming. We work with major brands, run multi-platform UA at scale, and operate with full ownership over results.

We are looking for an experienced Mobile Acquisition Manager who will own the full cycle of UA campaigns: from strategy and launch to optimization and scaling. You will work with established clients across iOS and Android, with real budgets and real accountability for results.

What you will do

• Plan, launch, and optimize performance campaigns on AppLovin, Meta, Google UAC, Unity Ads, Moloco, TikTok, Kaizen and other DSPs
• Manage and scale budgets across channels while maintaining target CPI, CPA, and ROAS
• Set up and maintain tracking via AppsFlyer or Adjust - MMP configuration, postback setup, cohort analysis
• Analyze campaign performance: break down by geo, placement, creative, audience - find levers and act on them
• Run creative testing: form hypotheses, brief the team, evaluate results, iterate
• Monitor attribution quality and flag anomalies - CTR spikes, install drops, ROAS shifts
• Communicate results and insights to clients; prepare performance reports

What we expect

• 2+ years of hands-on experience in Mobile UA with measurable results (based on real cases)
• Strong understanding of mobile attribution: last-click, view-through, probabilistic, SKAN, and where each model breaks
• Practical experience with AppsFlyer or Adjust: cohort reports, raw data pulls, reconciliation with ad platform data
• Experience with at least 2-3 platforms: AppLovin, Meta, Google UAC, Unity, TikTok, or similar DSPs
• Ability to read unit economics: CAC, blended vs paid, ROAS by cohort, LTV assumptions
• Structured thinking when forming hypotheses - not "let's try a new creative" but a testable assumption with expected outcome
• English at Intermediate level or above - for working with platforms, partners, and documentation

Nice to have

• Experience in crypto, fintech, or iGaming verticals
• Familiarity with GTM for mobile pixel/event setup
• Experience working in an agency environment with multiple simultaneous clients
• Basic use of AI tools for creative iteration or reporting automation

What we offer

• Full remote - work from anywhere, async-friendly
• Real budgets - work with meaningful spend, not test accounts
• Autonomy - no micromanagement, ownership over results
• Growth - diverse verticals, new markets, fast feedback loops

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

About the Role

As a Junior Operations Analyst, you’ll dive into Solidgate’s internal processes and help optimize them to ensure our clients get the best payment solution on the market.
This role gives you hands-on experience at the intersection of operations, analytics, and product — working side by side with our technical and business teams to make payments seamless for businesses worldwide.

What you’ll own

• Conducting technical onboarding of new clients into the Solidgate system
• Supporting processes related to Solidgate’s payment services
• Building new workflows and optimizing existing ones
• Handling analytical requests from clients
• Setting up payment routing
• Collaborating closely with product and technical teams inside the company
• Communicating with partner banks’ technical support teams
• Detecting and resolving anomalies in the payment process

You’re a great fit if you have

• Bachelor’s in Applied Mathematics / Systems Analysis / Software Engineering / related field (completed or in progress)
• Excellent written and verbal communication skills
• English proficiency at Upper-Intermediate level or higher
• Knowledge of SQL and Python

Practical experience with Postman and knowledge of Tableau will set you apart.

Why Solidgate?

• No internships here — we build careers. Get hands-on from day one and make a real impact.
• Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.
• Flex your schedule. Balance studies and work with flexible hours that fit your life.
• Your work = real outcomes. Shape how global companies move money.

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

About the Team and Role

As a Junior Operational Analytics Specialist, you’ll work on Chargebackhit — technology that protects online businesses from fraud and chargebacks. The product is mature but runs with the energy of a startup: things evolve fast and decisions are made quickly.

This role puts you at the heart of product operations — connecting services, monitoring performance, and working with data that protects merchants in real time. It’s an ideal opportunity to kick-start your analytics career in fintech.
 

What you’ll own

— connecting, testing, and monitoring the operation of chargeback prevention services
— working with the database
— active interaction with other teams: Analytics, Sales, and Account Management
— processing analytical requests from our clients
 

You’re a great fit if you have

— Bachelor’s or Master’s degree (completed or in progress) in analytics, programming, mathematics, or a related field
— Strong command of SQL and Excel
— Analytical thinking and problem-solving mindset
— Clear, structured communication skills
— English level Upper-Intermediate (B2) or higher
 

Why Solidgate?

— No internships here — we build careers. Get hands-on from day one and make a real impact.
— Your work = real outcomes. Shape how global companies move money.
— Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
— Flex your schedule. Balance studies and work with flexible hours that fit your life.
— Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.
 

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

Our Helpdesk team is the foundation of the company’s internal IT infrastructure. We ensure secure access to resources, manage the device fleet, maintain network reliability, and support core corporate services, enabling teams across the organization to work efficiently and without interruption.

We are looking for a Helpdesk Lead who will take end-to-end ownership of this function: defining service standards, driving operational excellence, and automating routine processes to improve efficiency and scalability.

In this role, you will work across device fleet management for macOS, Linux, and Windows, identity and access management (IAM), asset lifecycle management, network infrastructure, and the administration of Google Workspace and Atlassian environments.

You will partner closely with Engineering, Security, and Leadership teams, playing a key role in building and maintaining a secure, reliable, and scalable internal IT environment that supports the company’s growth.

Responsibilities

• Lead daily Help Desk operations and define the long-term strategy for the function, ensuring operational stability, SLA compliance, and service quality
• Maintenance and monitoring of the corporate network equipment, access control systems, and overall network performance
• Overseeing hardware lifecycle: procurement, setup, maintenance, and replacement
• Management and optimization of corporate software licenses
• Supervision of the configuration and support of macOS, Linux, and Windows environments
• Standardization of onboarding/offboarding process
• Develop the team through coaching, feedback, structured knowledge sharing and participation in hiring process

• Collaborate with management and cross-functional teams on operational and improvement initiatives

   

Requirements

• 5+ years of experience in SysAdmin / IT Support / HelpDesk roles
• 2+ year of team leadership
• Experience in process building, automation
• Solid understanding of networking (VLANs, IPsec, DNS, etc.)
• Strong experience with MacOS, Unix/Linux, and Windows administration
• Hands-on experience with Google Workspace, Jira/Confluence, and Access Control Systems
• Excellent troubleshooting, prioritization, and communication skills
• IT asset management

• English (B2)

   

Will be a plus

• VoIP
• Access Control Systems

• Advanced proficiency in Jira and Confluence

   

We offer

• Compensation for tax expenses of private entrepreneurs in Ukraine
• Qualified assistance and support for Ukrainian private entrepreneurs
• 10 paid sick leave days per year
• 20 paid vacation days per year
• Public holidays according to current Ukrainian legislation
• Medical insurance for employees
• Compensation for professional education and learning English
• Compensation for a sports subscription or sports equipment

Blackthorn Vision is looking for a Middle .NET Engineer. Our client, established in 2011 and based in Colorado, is a leading player in the U.S. application management market. We’ve had a successful partnership with this client and are seeking candidates who are eager to take ownership and improve a product already trusted by over 6,000 enterprises.

Please note: we’ll primarily consider candidates based in Lviv, as the project team is located there.

Requirements:

• 3+ years of commercial experience working on the backend as a .NET developer;
• Cloud systems development experience;
• Understanding of data access technologies, including Entity Framework and MongoDB;
• Experience with both SQL and NoSQL databases;
• Experience with microservice-oriented architecture, parallel, and asynchronous programming design patterns;
• Experience with Kubernetes, Docker, and RabbitMQ;
• Proven experience with Azure technologies: Azure Entra ID, Azure Storage accounts, Azure Service Bus, Azure Container Registry;
• Knowledge of design and architectural patterns;
• Proven ability to take ownership of features and drive them to production with minimal supervision;
• Product-oriented mindset: ability to see beyond implementation details and understand user impact and business value;
• Proactive and self-driven approach to problem-solving and decision-making;
• Experience collaborating with cross-functional teams (Product, Support, etc.);
• English level: Upper-Intermediate.

Responsibilities:

• Develop and maintain high-quality software solutions using .NET 8.0.
• Take end-to-end ownership of feature delivery: from requirements clarification and architecture design to implementation, testing, and release;
• Design scalable and maintainable solutions aligned with product goals;
• Drive technical decisions and take responsibility for their outcomes;
• Participate actively in Agile processes (sprint planning, refinement, reviews, retrospectives);
• Conduct and contribute to code reviews to maintain high code quality and consistency;
• Produce clear technical documentation, including architecture diagrams and feature specifications;
• Support onboarding of internal teams (e.g., Customer Support) to newly delivered functionality;
• Identify improvement opportunities in the system and proactively suggest solutions;
• Contribute to team knowledge sharing and support less-experienced engineers as needed.

Solomono is a Ukrainian product company building accessible and easy-to-use solutions for launching online stores. Our mission is to empower entrepreneurs around the world by providing reliable tools for starting and growing their businesses.

We are growing rapidly — expanding our client base, launching new projects, and continuously improving our product ecosystem. To support this growth, we are looking for a Project Manager who is ready to take ownership, work closely with customers, and grow together with the product.

If you want to influence real products, collaborate with international clients, and develop your project management expertise in a dynamic and product-driven environment — this role is for you.

Your Role

As a Project Manager at Solomono, you will manage multiple projects end-to-end, act as the primary communication bridge between customers and delivery teams, and ensure projects are delivered on time, within scope, and with high quality.

This role combines client-facing communication, project coordination, and process ownership, with clear opportunities for professional growth and increasing responsibility.

Key Responsibilities

• Manage multiple projects simultaneously throughout their full lifecycle
• Communicate directly with customers: gather, clarify, and formalize business and technical requirements
• Manage expectations, scope, timelines, priorities, and delivery outcomes
• Plan project activities, milestones, dependencies, and resource allocation
• Maintain project plans, backlogs, and task flows using ClickUp
• Coordinate daily team activities and ensure alignment across all stakeholders
• Organize and facilitate Agile ceremonies (daily stand-ups, planning, retrospectives)
• Track risks, issues, and dependencies; proactively propose mitigation actions
• Prepare and maintain project documentation, status reports, and delivery summaries
• Support project kick-off, closure, and handover activities
• Drive continuous improvement through retrospectives and process optimization

Required Skills & Experience

• English: Upper-Intermediate or higher — confident spoken and written communication with customers
• Experience working with IT products and a solid understanding of the Software Development Lifecycle (SDLC)
• Practical or strong theoretical knowledge of Agile methodologies
• Strong organizational, planning, and prioritization skills
• Ability to manage multiple priorities in a fast-paced environment
• Well-developed communication and stakeholder management skills
• Analytical mindset with strong attention to detail
• Problem-solving attitude with a strong sense of ownership
• High level of self-organization and a result-oriented mindset
• Experience creating professional reports, roadmaps, and project documentation
• Ability to work effectively with cross-functional teams

Nice to Have

• Experience with ClickUp
• Experience in SaaS or e-commerce projects
• Participation in presales and discovery phases
• Hands-on experience with AI tools and services

Why Join Solomono?

• Real Impact: Direct influence on product development and internal company processes
• Strong Team: A professional, supportive, and collaborative team culture
• Growth & Mentorship: Ongoing support and guidance from leadership
• Flexibility: Fully remote work with a flexible schedule
• Work-Life Balance: 24 paid days off per year
• Full Support: Dedicated accounting support for FOP or Diia.City gig-contracts, with full tax coverage

We run content sites in the iGaming space that generate real revenue across multiple GEOs. We're growing fast and we need someone who can keep up.

We are a small team of young and quickly-adapting talented SEOs.

What the job actually is

You'll launch affiliate sites doing mostly on-page SEO optimisation, content QA and technical audits. No brand campaigns, no vanity metrics. Just rankings, traffic, and conversions.

You'll work directly with the team leads. No layers. No bureaucracy. Zero HR. You'll see the impact of your work in GSC within days.

Who we're looking for

We don't care if you've worked in iGaming before. We care about how you work.

You're the right fit if:

• You learn new things by doing them, not by waiting to be taught
• You can pick up a tool, a niche, or a brief and be productive within days
• You manage your own time and your own output - nobody will chase you
• You think in terms of what actually moves rankings, not what looks good in a report
• You're hungry. You want to grow fast and you prove it through output

3 months probation period (fully paid from day 1)

You probably have:

• 1–3 years of hands-on SEO experience (agency, affiliate, or in-house)
• Real familiarity with Ahrefs and GSC - you use them, not just mention them
• Some experience in competitive or commercial verticals (finance, health, legal, iGaming - anything where ranking is hard)
• A track record of pages you've worked on that actually moved

What we offer

• 💸 Salary tied to the results - we pay for output, not CVs
• 📈 Real progression - we promote fast when you deliver
• 🌍 Fully remote, async-friendly culture
• 🎓 Learning budget - tools, courses, whatever makes you better
• 🧠 Direct access to people who've been doing this for years - you'll learn a lot here

ABOUT VOLLNA

Vollna.com helps freelancers and agencies win clients on Upwork: job filtering, AI proposals, and auto-bidding. 10 years on the market, 3,000+ users. Small team, you'll work directly with the founder.

THE ROLE

You'll own a portfolio of our paying clients: Automation agencies, Agency-plan teams, and established freelancers. Two goals: clients get results and stay, and the right clients move up to Automation. Your bonus is calculated from your portfolio's retention and MRR, so both count.

Upwork is tough right now. Clients who succeed are the ones whose profile, targeting, and proposals are set up right in the first two weeks. Your job is to make that happen.

WHAT YOU'LL DO

- Onboard new Automation clients: review their Upwork profile, tune job filters and AI qualifier settings, and set realistic expectations using our benchmarks.

- Run funnel reviews in the first month. Catch bad targeting, boost turned off, or a weak proposal template early.

- Spot Agency-plan clients who are ready for Automation and walk them through the upgrade.

- Build relationships with high-tier freelancers and agencies in the portfolio: quarterly check-ins, case studies, referrals.

- When a client is at risk, diagnose the problem and fix what's fixable.

- Document recurring problems so they become rules in our automated reports and Profile Audit, and the same fix doesn't need you twice.

- Pass client feedback to the founder and influence what we build next.

COMPENSATION

$700/month base, plus a monthly bonus as a % of your portfolio's MRR, tiered by portfolio churn.

Upgrades you drive raise your portfolio MRR, so expansion pays you the same way retention does. The portfolio is growing and your bonus grows with it. We'll review the tiers together after the first quarter.

On top of that: a one-time bonus for every new client you close from a demo.

Realistic total compensation at solid performance: $1,300-1,600/month and more.

YOU'RE A FIT IF

- You've personally done Upwork lead generation, as a bidding manager, lead-gen specialist, or agency operator, and you have before/after cases with numbers (profile improvements, reply-rate lifts, JSS recoveries).

- You know how connects, boosts, outbid rate, JSS, and proposal view rate work.

- You've used Upwork lead-gen tools. Knowing what annoyed you about them is useful here.

- 2+ years in a client-facing role: customer success, account management, or running lead-gen for clients.

- Fluent English, written and spoken. Our clients are in the US, EU, Pakistan, and India.

THIS IS NOT FOR YOU IF

- You want a fixed salary that doesn't depend on whether clients stay.

- You've done SaaS customer success but never actually worked on Upwork.

- You need tasks handed to you. There's a lot of autonomy here.