Jobs at Djinni

We’re looking for a hands-on Head of Growth to lead and scale customer acquisition, performance marketing, funnels, and retention across a fast-growing DTC eCommerce brand.

This is an operator role for someone who can move fast, think strategically, and stay deeply involved in execution. You’ll work closely with founders and creative teams to drive growth through experimentation, optimization, and strong performance systems.
 

What you’ll do:

• Own growth strategy across acquisition, retention, and conversion
• Scale paid social channels including Meta and TikTok
• Launch, test, and optimize campaigns, creatives, funnels, and landing pages
• Improve CRO and customer journey performance across the funnel
• Analyze performance metrics and identify growth opportunities
• Work closely with creative, content, and operations teams
• Build reporting systems and maintain clear visibility into KPIs
• Drive fast experimentation and continuous iteration across channels

Requirements:

• 5–8+ years of experience in growth, performance marketing, or digital marketing
• At least 3+ years working with DTC / eCommerce brands
• Strong hands-on experience with Meta Ads and TikTok Ads
• Deep understanding of performance marketing, funnels, CRO, and retention
• Strong analytical mindset with attention to metrics and data
• Comfortable managing multiple workstreams in a fast-paced environment
• Clear communicator with strong ownership mentality
• Preferably experience working directly inside brands rather than agency-only background
   

Nice to have:

• Experience scaling consumer brands
• Experience with subscription or retention-focused products
• Familiarity with Klaviyo, Shopify, GA4, Triple Whale, or similar tools
• Experience working with creative testing systems and UGC workflows
   

Why join:

• High ownership and direct impact on growth
• Fast-moving team with strong execution culture
• Ability to influence strategy and build systems from scratch
• Remote and flexible work environment

Keymakr is a leading provider of high-quality data annotation services for machine learning and artificial intelligence applications. We specialize in delivering accurate and scalable annotation solutions that empower businesses to develop cutting-edge AI models. Our team is dedicated to excellence, innovation, and customer satisfaction.

We are looking for a motivated Junior Python Software Engineer to help build, maintain, and improve internal tools and services. This role offers a great opportunity to grow your technical skills while contributing to real-world projects and automation processes.

Technical Skills:

• 2+ years of experience in Software development  
• 1+ years of practical experience with Python.
• Knowledge of RESTful API design and implementation.
• Experience in scripting and automating workflows, including working with APIs for task automation.
• Understanding of software design principles, particularly SOLID.
• Basic knowledge of Linux systems and familiarity with the Linux command line.
• Proficiency with version control systems (e.g., Git, GitHub, Bitbucket).
• Practical experience with web frameworks like Flask, Django, or FastAPI.
• Familiarity with Celery, Redis, and RabbitMQ.
• Hands-on experience with containerization tools like Docker.
• Skilled in writing unit and integration tests.
• Knowledge of cloud platforms (e.g., AWS, Azure, GCP)

Problem-Solving Skills:

• Strong analytical thinking and problem-solving capabilities.
• Ability to debug, troubleshoot, and optimize code effectively.

Nice-to-Have Skills:

• Basic understanding of frontend technologies (HTML, CSS, JavaScript).
• English at an intermediate level or higher (to read and understand technical documentation).
• Familiarity with Agile development methodologies.
• Understanding of CI/CD pipelines and DevOps practices.

Responsibilities:

• Developing and maintaining tools and applications for the company’s infrastructure.
• Designing, supporting, and maintaining internal services.
• Transforming and storing data in various formats (e.g., JSON, XML, CSV).
• Automating workflows using APIs.
• Researching, configuring, and integrating third-party software into company processes.
• Providing general IT support and troubleshooting.

Proxima Research International is a group of companies specializing in data management and information solutions for the pharmaceutical market. We deliver expert services in CRM/ETMS implementation and support, healthcare professionals database management, omnichannel marketing, BI solutions, IT development, market research, and consulting.

We are currently looking for a Head of Managed Services.

Key Responsibilities

• Automate customer support processes.
• Implement the optimal platform for managing the customer support service.
• Build and coordinate the Help Desk and Customer Response Managers team.
• Define, monitor, and manage team KPIs.

Experience and Skills

• Experience in setting up and administering Zendesk.
• Experience in building KPI systems and managing support team performance.
• Upper-Intermediate (B2) English or higher.
• Experience in implementing and configuring AI chatbots is an advantage.
• Experience working in B2B product support (SaaS is a plus).

We Offer

• Direct reporting to the Head of Business Unit.
• Established customer support resources with opportunities for innovation.
• Hybrid working format.
• Official employment.
• Competitive salary with a fixed base and quarterly bonuses.
• Standard working hours: 9:00 AM – 6:00 PM.

If you are interested in leading the Managed Services function, optimizing customer support processes, and driving service excellence in an international company, we would be happy to meet you.

Junior Recruiter (3 Open Positions) — Kyiv Office

We are expanding rapidly and launching a brand-new office location in Kyiv! We are looking for 3 ambitious Junior Recruiters to join our  team. Your primary focus will be high-volume sourcing and hiring for blue-collar positions (warehouses and production facilities).

Because we are growing fast and the pace is dynamic, this role offers a real opportunity for rapid career progression to a Team Lead position.

Job Details

• Salary: 15,000 UAH base + motivating KPI bonuses for filled vacancies.
• Format: Full-time, In-Office only (Kyiv, Monday–Friday).  A remote working option is available in case of force majeure.

• Probation Period: 3 months.

   

Key Responsibilities

• Sourcing candidates for factories and warehouses using local job boards (Work.ua, Robota.ua, etc.).
• Conducting initial phone screenings and selecting qualified applicants.
• Maintaining a high volume of outbound calls to close positions quickly and efficiently.
• Managing and updating the candidate pipeline.

Requirements

Must-Have:

• Experience: At least minimal prior experience in recruitment or talent acquisition.
• Communication: Exceptional phone communication skills and a high level of empathy.
• Mindset: A strong results-oriented attitude, high energy, and the ability to work in a fast-paced environment.

Nice-to-Have (A Huge Plus):

• English Level: Intermediate / Upper-Intermediate. While your immediate focus will be local hiring, our long-term roadmap includes expanding recruitment beyond Kyiv and scaling internationally. Knowing English is a great asset for your future career growth within our company.

What We Offer

• Clear and transparent financial motivation (Base + uncapped KPI).
• Comfortable working conditions in a brand-new office in Kyiv.
• Fast-track career growth opportunities to a managerial level.
• Active onboarding and support from senior colleagues.

📩 How to Apply

To apply, please send your CV or drop a message directly

What you'll work on

• 3D animations in Blender for websites and landing pages
• Product visualizations and animated scenes
• 3D assets and interactive elements for the web
• Loops, showcases, and promotional renders
• Social media content

• 3D visuals and animations for Dribbble shots, Behance case studies, and internal studio projects

   

What we're looking for

• At least 1 year of commercial experience — but if your portfolio speaks for itself, years don't matter.
• Strong Blender skills with experience creating high-quality 3D animations.
• You're comfortable working on different kinds of 3D projects, not just one niche.
• You understand modeling, materials, lighting, cameras, animation, and rendering.
• Bonus if you've created optimized 3D assets or animations for websites (GLB, Three.js workflows, web optimization).
• You manage your own time and don't need hand-holding.

What you'll work on

Website and landing page design, brand identity systems, UI kits and component libraries, marketing and pitch materials, social media content, Dribbble shots, Behance case studies, internal studio projects and tasks

What we're looking for

At least 1 year of commercial experience — but if your portfolio speaks for itself, years don't matter. You're comfortable across different design types — websites, branding, UI — not specialised in just one thing. Figma at a confident level. You manage your own time and don't need hand-holding

Mandatory Skills
- Minimum 3+ years of hands-on Python backend development experience in production environments
- Strong Python fundamentals (clean code practices, typing discipline (where used), debugging, and performance awareness)
- Experience building web APIs with a modern framework (FastAPI) and designing maintainable endpoints
- Strong understanding of API patterns (authentication/authorization basics, input validation, pagination, versioning, consistent error contracts)
- Solid database experience (PostgreSQL preferred - schema design, migrations, indexing, query optimization, transaction basics
- Experience with asynchronous/background processing and handling retries
- Experience writing tests (pytest or similar): unit + integration tests, mocking, test data strategy
- Familiarity with production-grade practices (logging, monitoring basics, configuration management, secure secrets handling)
- Ability to detect, analyze, and resolve issues in production systems
- Comfortable doing root-cause analysis
- Ability to work independently in a remote setup with proactive, clear communication.

Responsibilities:
- Build and ship backend features for Obriy AI / SURE platform - APIs, services, and workflow components that power automation, integrations, and knowledge modules
- Design, implement, and maintain clean, well-documented REST APIs (and internal service interfaces) with strong validation and error handling
- Integrate with external systems (CRMs, support tools, messaging channels) using stable adapters, retries, and safe failure handling
- Implement background processing and asynchronous workflows (queues, schedulers) for long-running tasks and integrations
- Maintain and improve data models and persistence: schema changes, migrations, query performance, data consistency
- Improve reliability and observability: structured logging, metrics, tracing, alerts, and practical runbooks
- Troubleshoot production issues, perform root cause analysis, and deliver robust fixes with minimal regression risk
- Write and maintain automated tests (unit/integration) and support QA with clear test scenarios and reproducible cases
- Participate in code reviews, contribute to backend best practices, and keep engineering documentation up to date
- Collaborate closely with Frontend, DevOps, and Product teams to refine requirements, estimate work, and deliver iteratively.

Nice to have: 
- Experience with LLM/GenAI integrations (OpenAI-compatible APIs), prompt orchestration, tool-calling patterns, and safety considerations
- Familiarity with RAG pipelines (embeddings, vector databases, document chunking, retrieval quality evaluation)
- Experience designing integration connectors 
- Knowledge of event-driven architecture (Kafka/RabbitMQ/NATS) and distributed systems concepts
- Experience with Docker and Kubernetes-based deployments (understanding runtime constraints and observability)
- Familiarity with security best practices: OAuth/OIDC, RBAC/permissions modeling, audit logs, data protection principles
- Experience with performance tuning: profiling, caching strategies (Redis), async I/O optimization
- Experience working in B2B SaaS / enterprise environments with reliability and compliance expectations.

Asabix is an IT company that has been developing CRM/ERP systems, AI solutions, B2B portals, and eCommerce platforms for businesses in the US and Europe since 2017.

We already have live projects with US-based clients that are actively used in their day-to-day operations. This means you won’t be starting from scratch in sales — you’ll have real cases to build trust and close deals faster.

We work both on custom development (outsourcing) and on our own products.

Responsibilities:

• Identify and acquire new clients in the US;
• Build and maintain a network with decision-makers;
• Run discovery calls and present our services;
• Identify business needs and shape solutions together with the technical team;
• Prepare commercial proposals;
• Manage deals from first contact to contract signing;

• Work with CRM (lead tracking, deal stages, pipeline management);

   

Requirements:

• At least 1 year of experience in B2B IT sales;
• Experience working with US clients or a solid understanding of the US market;
• Strong spoken and written English;
• Ability to generate leads independently and build a pipeline;
• Understanding of selling custom development and digital products;

• Experience working with CRM systems.

   

What we offer:

• Remote work with a focus on the US market;
• Fixed salary + commission from closed deals;
• Coverage of conference and industry event expenses;

• Fast decision-making without unnecessary bureaucracy.

   

We’d be glad to work together.

Vector Moving is a U.S.-based moving and logistics company with over 10 years of experience delivering reliable residential and commercial moves across New Jersey and New York.
 

We manage the full relocation process — from packing to on-time delivery — with a strong focus on quality, accountability, and attention to detail. For us, details are part of the standard, not an afterthought.
 

Now we are expanding our sales department — the key link between warm leads and loyal clients. We’re looking for a Salesperson who is smart, confident, and ready to work in a dynamic team where quality matters more than quantity.
 

🌐 Our website: https://vectormovers.com/

📸 Instagram: https://www.instagram.com/vectormoving?igsh=MTgzbTZrbHcwYjQyMw==
 

✔️We Offer:

1. Fully remote position
2. Monday to Friday (9 AM — 5 PM EST) (16:00 — 00:00 in Kyiv time)
3. Salary tied to USD
   • $700-$1350 base pay + bonuses(You can increase your base salary by consistently achieving your performance targets).
   • Commission pay
   • Conversion bonus
4. First-month paid training program with dedicated mentorship support. We have developed an effective onboarding system that helps trainees quickly adapt and start meeting their targets.
5. Opportunity to work on the U.S. market
6. Bonuses and commissions for each closed deal
    

✔️Who we are looking for:

• Fluent English (a must)
• Have at least 1 year of experience in sales (B2B or B2C, product or service)
• Have worked with CRM systems and understand the sales process
• It’s a plus if you have experience in the U.S. market or moving industry.
   

✔️What you’ll be doing:

• Working with warm leads: communicating with clients who have already shown interest
• Preparing accurate quotes for moving services and walking the client through every detail
• Updating lead statuses and notes in the CRM
• Coordinating with the dispatcher or operations team to confirm availability
• Responding to follow-up questions via phone, email, or text
• Tracking your daily performance and sharing a short summary with your manager
• Jumping between multiple client threads, chats, or internal updates — and keeping things organized like a pro
   

✔️Our recruitment steps:

1. Pre-screening call — 20 minutes
2. Application form
3. Video interview with HR
4. Final interview with the manager
5. Job offer

No cold calls. Just real sales. Ready? Apply today! HR Vector Moving

We are Vector Moving — a fast and client-focused moving company in the U.S. We are not a typical logistics team. We build a system with strong structure, fast service, and high standards.

Our dispatcher team is the heart of daily operations. Now we are looking for a focused, calm, and responsible Team Lead Dispatchers to join us.
 

This is a leadership role, but it is also a hands-on operational position. You will not only coordinate the work of other dispatchers, but also be directly involved in daily dispatch operations: selecting trucks for orders, assigning field staff teams to jobs, coordinating crews, and making sure every order is properly covered and executed. This role requires a high level of responsibility, strong attention to detail, and the ability to make quick, independent decisions in dynamic situations.

Conditions & Requirements

• Remote job: You need a laptop or PC with two monitors, stable internet, and a headset.
• Salary: $2200 during trial period (3 months), then $2400 + bonuses.
• Schedule : 8:00 AM — 6:00 PM EST (15:00 — 01:00 Kyiv time), Monday to Saturday (usually 2 days off per week). Lunch break: 30 minutes (flexible).
• English level: B2+ — you must understand clients and give calm and clear answers when something changes.
• Training and support from the team.
• Work in CRM and other modern tools.
   

What You’ll Actually Be Doing

This is not just about managing people. As a Team Lead Dispatchers, you will be the pulse of daily operations: coordinating the dispatcher team, participating in dispatch planning, managing complex situations, and ensuring high service quality.

Your day (or evening) may look like this:

• Planning and coordinating the dispatcher team’s workflow: assigning tasks based on dispatcher workload, strengths, and current operational priorities.
• Participating in daily dispatch operations: selecting trucks for orders, assigning field staff teams to jobs, and making sure each order has the right crew and vehicle.
• Distributing field staff teams across orders based on schedule, location, job complexity, availability, and operational needs.
• Monitoring whether orders are properly covered: team assigned, truck assigned, notes updated, and all key details checked.
• Supporting dispatchers during busy hours, complex jobs, delays, changes, or unexpected situations.
• Monitoring task completion and quality of service.
• Adapting and training new dispatchers: giving instructions, explaining processes, providing feedback, and supporting their growth.
• Participating in creating and documenting processes that are missing or need improvement.
• Maintaining constant communication with dispatchers and other departments: Sales, Customer Support, HR, drivers, and field staff.
• Resolving non-standard situations: vehicle breakdowns, delays, staffing shortages, schedule changes, client issues, or team replacements.
• Updating CRM and reports: tracking orders, comments, payments, fines, tolls, vehicle maintenance alerts, and other operational details.
• Suggesting process improvements to increase speed, structure, and quality of operations.
• Supporting team morale: motivating, praising, and helping colleagues during peak hours.
   

This role is a great fit if you:

• Can combine leadership with hands-on operational work.
• Can manage multiple tasks and keep the team organized.
• Stay calm under pressure and think clearly.
• Take responsibility for team results, not just your own tasks.
• Understand that dispatching is about speed, accuracy, communication, and attention to detail.
• Can delegate tasks effectively and provide constructive feedback.
• Support new team members and share knowledge practically.
• Can resolve conflicts without escalation, balancing client and company interests.
• Are ready to be actively involved in daily operations, not only supervise from the side.
   

If you have recognised yourself and are ready for a new challenge, we are waiting just for you!

HR Vector Moving

Where high-stakes experience meets human-first communication.

VIP — it’s not “support.” It’s working with a limited pool of top-tier players where attention, accuracy, and genuine human connection matter.
If you enjoy meaningful conversations, reading signals, and treating every detail with care — this role is for you.

🎯 What You’ll Be Doing

1. Managing VIP Players

• Daily communication via chat & email (EN)
• Warm, personal messages and soft-touch engagement
• Celebrations, check-ins, answering questions, and guiding players through their journey

2. Working With Bonuses

• Issuing SC/FS within clear, structured limits
• Keeping accurate records of every decision
• Following the no–double-subsidizing policy

3. Player Monitoring & Activity Tracking

• Watching for purchase patterns, drops in activity, and unusual behavior
• Handling players across Tier 4 → Tier 1
• Updating player profiles, adding notes, preferences, and risk insights

4. Anti-Abuse & Anti-Fraud Awareness

• Spotting red flags early
• Avoiding bonus allocation to questionable accounts
• Escalating suspicious cases to Head of VIP / Compliance

5. Cross-Team Collaboration

• Passing cases to Support, Finance, Compliance when needed
• Following internal VIP flows smoothly and consistently
   

🌟 What We Expect From You

• Excellent, calm, and clear communication with players
• English at Upper-Intermediate level or higher — confident written communication in EN
• Ownership of your decisions and actions
• Strong attention to detail — especially in text
• Desire to grow beyond simple ticket handling
• Openness to learning the VIP style: tone, communication, tier logic
• Confidence and stability when working with high-value players
   

💚 What We Offer

• Higher financial motivation compared to support roles
• Competitive salary with potential to grow as you take on more responsibility
• A role where your decisions directly influence VIP retention and revenue
• Structured schedule:
  • Start: 5/2, 8-hour shifts + 1-hour break
  • Later: possible transition to 2/2, 12-hour shifts

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.
 

We are currently looking for a Junior 2D Motion Designer to create engaging animated videos for social media. As part of the team, you will learn how to work with animation and video content for different platforms, master motion design tools and techniques, and have opportunities to exchange knowledge and receive feedback from colleagues.
 

Over the past year, our team has grown significantly. Our Motion department now includes 30+ specialists, and we continue to expand активно, creating new opportunities for learning and professional growth.
 

Your future responsibilities:

• Work with existing projects (collections).
• Create advertising creatives based on briefs.
• Adapt videos for different platforms and localizations.
   

What you’ll need:

• Basic motion design skills (commercial experience is not required).
• Confident proficiency in Adobe After Effects.
• Understanding of video editing and principles of viewer attention.
• Ability to work with text, color, and composition.
• Pre-Intermediate+ level of English.
• Attention to detail, ability to learn quickly, and strong self-organization.
   

It would be great if you also:

• Have experience creating ads for social media.
• Have worked with extensions such as Animation Composer, Motion Tools, CompositeBrush, and others.
• Are familiar with AI tools such as NanoBanana, Veo3, ElevenLabs, and others.
• Know how to use scripts and expressions in your workflow.
   

What awaits you at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
A like-minded community. A supportive environment with open discussions, where constructive feedback is the norm.
Knowledge sharing. Regular case reviews, discussions of new animation features, and trend analysis.
Growth and learning. Access to internal learning resources and professional courses.
Technical support. Compensation for software, stock assets, and AI services.
Mentorship system. Guidance from an experienced mentor during onboarding.
Structured onboarding. Clear processes, organized knowledge bases, and an efficient start.
Work format. Full-time remote work. Currently, we are looking for a specialist for a 3-month project-based collaboration, with the possibility of extension.
An ambitious environment that gets recognized. Over the past two years, the BetterMe team has doubled in size, and we were named among Forbes’ Top 10 Best Places to Work in 2026.

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

We’re hiring a Marketing Specialist to join a high-growth global product team and own the channels that bring new users in. You'll work in a fast-paced environment, experiment constantly, and leverage AI tools to stay ahead of the competition.

Your impact:

• Develop and scale Paid Social channels, building and optimizing campaigns using AI-powered tools for faster testing cycles.
• Use AI to identify trends early, generate creative hypotheses, and surface insights to inform creative and bidding decisions.
• Run A/B tests across campaigns and ad creatives to continuously improve performance.
• Translate performance insights into clear, actionable briefs for the design team.
• Collaborate with analytics and creative teams to build full-funnel acquisition strategies.
• Manage advertising budgets, report on channel performance, and forecast the impact of UA activities on key business metrics.

About you:

• At least 2 years of experience in Performance Marketing with hands-on campaign management across paid channels.
• Solid understanding of the Meta Ads, including campaign structure, audience targeting, creative formats, and attribution.
• Practical experience using AI tools as part of your day-to-day workflow, whether for research, content, analysis, or optimization.
• Experience managing advertising budgets and converting performance data into clear business forecasts and reports.
• A proactive mindset with a genuine drive to generate ideas and find solutions rather than waiting for perfect conditions.
   

In this role, you'll have:

• A strong, experienced team of marketers, analysts, and creatives.
• A global product with real audience scale across multiple markets.
• Access to AI tools and the freedom to integrate them into your workflow.
• A culture of experimentation where good ideas get tested, not just discussed.
• Room to grow as the team and product scale.
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Support for sports events. We cover entry fees and encourage the team to compete and participate together.
Modern equipment. We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.
An ambitious environment that gets recognized. Over the past two years, the BetterMe team has doubled in size, and we were named among Forbes’ Top 10 Best Places to Work in 2026.

🔴 about the company
whiteout is an international media buying agency born in ukraine, specializing in the gambling and betting verticals. backed by venture capital, they’ve already established digital activity across 30+ countries — from latam to southeast asia. at their core, they’re a team of passionate igaming experts. energetic, ambitious, and laser-focused on results — we move fast, think big, and never settle. if you’re hungry to grow and thrive in a high-performance environment, you’ll feel right at home with them.
 

🔴 the role
as we scale, we are seeking an iOS Developer for a new unit. 
This is your chance to play a key role in scaling the business, delivering solutions that power rapid experimentation and growth in one of the most competitive industries.
 

🔴 what you will be working on

• managing the full lifecycle of iOS application development, from implementation and testing to App Store submission and successful release;
• preparing applications for App Store review and ensuring compliance with Apple's guidelines;
• applying App Store Optimization (ASO) best practices to improve application visibility and performance;
• analyzing product performance after release, identifying growth opportunities, and continuously improving key metrics.
   

🔴 your background

• more than 1 year of experience in iOS application development;
• proven experience publishing applications on the App Store within the iGaming niche (gambling / betting);
• solid understanding of App Store Optimization (ASO) principles and experience applying them;
• understanding of product growth after release, including performance analysis and continuous optimization of key metrics;
• experience working in a fast-paced environment with frequent application releases.
   

🔴 what we offer:

• flexibility and freedom: choose fully remote, hybrid, or office-based work yourself;
• strong team: work alongside some of the industry’s top talent;
• career development: take courses, attend top-notch conferences;
• health support: paid vacation and sick leaves, and access to a corporate psychologist;
• corporate culture: enjoy off site parties, team-buildings, sport events, and corporate gifts.
   

let`s talk.

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.