Jobs at Djinni

N-iX is a global software development company founded in 2002, connecting over 2,400+ tech professionals across 40+ countries. We deliver innovative technology solutions in cloud computing, data analytics, AI, embedded software, IoT, and more to global industry leaders and Fortune 500 companies. Join us to create technology that drives real change for businesses and people across the world.

Our client - Europe's largest online car marketplace with 30M+ monthly users across 18 countries - is investing in a next-generation Agentic Software Delivery platform. The goal is to enable autonomous engineering at scale, starting with SDLC automation and expanding further: humans steer, agents deliver.
This is a greenfield environment. A dedicated team will build an end-to-end platform on AWS, integrating with internal systems and delivery processes. The target is for 10–20% of JIRA stories to be handled through fully autonomous delivery within 12 months.

We are looking for a self-driven Engineer with AI experience who thrives in ambiguity and takes ownership without waiting to be directed. This is a proactive role - you are expected to identify problems, propose solutions, and drive them independently.
In addition to engineering, ~10% of your time will involve working with internal delivery teams: understanding their SDLC processes, identifying friction points, and feeding insights back into the platform. You will also support adoption by explaining and promoting the solution across teams.

Must-Have Requirements:

• 5-7+ years of full-stack software engineering experience.
• Hands-on experience with agentic coding tools (e.g. Claude Code, GitHub Copilot, Codex, Cursor) and an understanding of how they work underneath: model APIs, tool calling, agent loops, context management.
• Understanding of LLM API and tool-use patterns: function calling, tool orchestration, and the ability to integrate AI models programmatically, not just through existing UIs.
• Ability to evaluate trade-offs between off-the-shelf agentic tools and custom API-based implementations.
• Genuine enthusiasm for and an informed opinion on where agentic tooling is heading.
• Strong full-stack fundamentals; comfortable owning significant pieces end-to-end across frontend and backend.
• Solid experience in any primary backend language (Java, Python, etc.) combined with React or any other modern frontend framework.
• Proactive, self-driven mindset, able to work independently without detailed instructions.
• Strong communication skills in English (B2–C1).
• Comfortable working in greenfield environments with evolving requirements.

Strong Plus:

• Workflow Engines: Experience with workflow or orchestration engines (e.g. Camunda, N8N, or similar).
• Camunda experience specifically is a significant advantage given the current architectural direction.
• Familiarity with AWS AI services; AWS AI Practitioner certification (AIF-C01) is a notable bonus.
• Exposure to cloud-native orchestration patterns and multi-agent system design.

Mindset & Soft Skills:

• Proactive and self directed, drives outcomes without waiting for direction.
• Comfortable with ambiguity, makes pragmatic decisions when the path is not fully defined.
• Strong technical communication, effectively collaborates with peer engineers to understand domain context.
• Forward thinking, stays current with the AI and agentic tooling landscape and brings new ideas.
• Energized by transforming software delivery, not just a participant but a believer.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

Full-Stack Developer (NestJS + React + React Native)

About the Project

Plumex is a crypto-fintech platform consisting of a mobile application, an admin panel, and a high-load backend. The platform supports multiple blockchain networks (Bitcoin, Ethereum, Solana, Stellar, Tron, TON, BNB), KYC verification, push notifications, biometric authentication, and Google/Apple integrations. The architecture is built on a NestJS monorepo (microservices), React Native (Expo) for mobile, and a Next.js admin panel.

What You'll Do

• Develop and maintain NestJS REST APIs in a microservices architecture
• Implement business logic for crypto wallets, transactions, and multi-chain blockchain operations
• Build and maintain the React Native (Expo) mobile app for iOS and Android
• Develop and extend the Next.js admin panel built on React Admin + MUI
• Work with task queues (Bull/Redis), caching layers, and background processing services
• Integrate third-party services: Firebase, Google Cloud, KYC
• Write unit and integration tests (Jest)
• Participate in code reviews and maintain high code quality standards

Required Technical Skills

Backend:

• NestJS (modules, guards, interceptors, pipes, dependency injection)
• TypeScript — confident level
• PostgreSQL + TypeORM (migrations, relations, query builder)
• Redis (caching, sessions, pub/sub)
• REST API design and Swagger/OpenAPI documentation
• JWT + Passport.js (OAuth2: Google, Apple)
• Bull (queues and background jobs)
• Docker and docker-compose

Mobile:

• React Native (0.7x+) with Expo
• Expo Router (file-based navigation)
• Zustand for state management
• React Query / TanStack Query
• React Hook Form + Zod validation
• Experience with Expo APIs: SecureStore, Camera, Biometrics, Notifications
• Proficiency with React Native Reanimated and gesture handling

Frontend (Admin Panel):

• Next.js (App Router or Pages Router)
• React 18/19 with TypeScript
• MUI (Material-UI)
• React Admin or similar admin frameworks — a plus

General:

• Monorepo experience (Turbo, PNPM workspaces, NestJS monorepo)
• ESLint, Prettier, pre-commit hooks (Husky)
• Git (GitLab / GitHub)
• Basic CI/CD knowledge

Strong Advantages

• Experience with Web3 / blockchain (ethers.js, web3.js, solana/web3.js, bitcoinjs-lib)
• Knowledge of Google Cloud Platform (GCS, KMS, Secret Manager)
• Experience with Firebase (FCM, Admin SDK)
• Background in fintech or crypto domains

Experience Requirements

• 3+ years of commercial backend experience (Node.js / NestJS)
• 2+ years of React Native development experience
• Solid React / Next.js frontend experience
• English — at least technical level (documentation, API references, written communication)

About GenAI Works:
GenAI Works is the world’s largest AI community, helping people and businesses discover, learn, and grow in an AI-enabled world. We partner with companies such as NVIDIA, Oracle, IBM, Google, AWS, and ElevenLabs to shape how AI is understood, adopted, and trusted at scale.

Content is our growth engine. It is how we reach millions of AI-curious professionals across LinkedIn, Instagram, YouTube, X, and our owned platforms. It is also how we create strategic value for our enterprise partners.

 

About the Role

We’re looking for a hands-on Social Media Content Specialist focused on Instagram, X (Twitter), and Threads.

This role is perfect for someone who genuinely loves social media, understands internet culture and platform dynamics, and knows how to turn trends, AI news, tools, and ideas into engaging content people actually want to share and interact with

You’ll work closely with our content and design team to create fast-moving, social-first content seen by a global AI audience -experimenting with formats, testing ideas, and helping shape the voice of one of the largest AI communities in the world.

What You’ll Do

• Create and publish daily content for Instagram, X, and Threads
• Maintain a consistent publishing rhythm:
  • ~2 Instagram posts/day
  • several Instagram Stories/day
  • additional content for X and Threads
• Turn AI news, trends, tools, and discussions into engaging social content
• Create:
  • short-form captions
  • hooks
  • memes
  • Threads/X posts
  • carousels
  • story concepts
• Collaborate with the design and content team on visuals and content ideas
• Monitor trends, formats, and viral content patterns
• Support audience engagement and community interaction
• Use AI tools like ChatGPT, Claude, Perplexity, etc., to improve research and content workflows

What We’re Looking ForMust-have

• 1-2+ years of hands-on experience managing or creating content for Instagram and/or X
• Strong understanding of social media trends and platform behavior
• Experience creating engaging short-form social content
• Interest in AI, startups, tech, or internet culture
• Ability to execute quickly and consistently
• Strong English written communication
• Comfortable working in a fast-paced remote environment

Nice-to-have

• Previous experience with AI-related content
• Experience growing personal or company social accounts
• Meme/content creator background
• Basic Canva/Figma/design understanding
• Experience using AI tools in content workflows
• Startup or creator-economy experience

What Success Looks Like

• Consistent publishing cadence across platforms
• Strong engagement and audience growth
• Fast adaptation to trends and viral formats
• High-quality, platform-native content
• Proactive ideas and experimentation
• Reliable and fast content execution

Working Setup

• Remote & flexible
• Part-time 
• Async-friendly team
• Fast-paced startup environment
• Strong creative ownership and freedom

S-PRO, a top-tier Digital Innovation and Software Engineering company. We specialize in providing cutting-edge services for fast-growing businesses and enterprises, with a strong focus on Finance, Renewable Energy and Healthcare domains and expertise in AI, Blockchain and Data Science. Our team of over 200 dedicated professionals works tirelessly across our global offices to develop innovative digital solutions that drive sustainable business value and increase our client’s competitiveness in a dynamic digital landscape.
 

We’re looking for an IT Support Coordinator to help ensure smooth day-to-day technology operations across the company.

In this role, you will act as the main point of coordination for internal IT-related requests, supporting employees with access management, software tools setup, issue tracking, and communication with technical teams and vendors. This position is ideal for someone who is organized, proactive, detail-oriented, and enjoys helping people solve operational and technical issues.

Responsibilities:

• Coordinate and track incoming IT support requests and incidents;
• Support employees with software tools setup;
• Assist with onboarding and offboarding processes from the IT side;
• Manage user accounts, permissions, and access requests;
• Support administration of Jira, and Confluence, Google Workspace, etc;
• Assist with managing user groups, permissions, roles, and spaces;
• Help maintain workflows, automations, dashboards, and reporting configurations;
• Maintain IT inventory, equipment records, and software licenses;
• Escalate technical issues to appropriate engineering or infrastructure teams;

• Support smooth daily operations of internal tools and workplace technology.

   

Requirements:

• Experience in IT support, operations coordination, system administration, or similar roles;
• Experience working with Jira and Confluence in an administrative or support capacity;
• Familiarity with ticketing systems, workflows, permissions, and automation concepts;
• Strong organizational and communication skills;
• Ability to manage multiple requests and prioritize tasks effectively;
• Ability to troubleshoot user issues and coordinate with technical teams when needed;
• Comfortable learning and supporting internal business tools and processes;
• Attention to detail and a service-oriented mindset;
• Basic understanding of workplace IT tools and systems.

Benefits and perks:

• Flexible schedule.
• Remote work model.
• Medical insurance.
• Paid vacations.
• Paid Sick-leaves.
• Paid State holidays.

The VIP direction is not just another communication channel — it directly impacts retention and loyalty of the most valuable audience segment.

You will be responsible for the Telegram channel, streams, gaming activities, and the development of the English-speaking direction. This role offers a high level of autonomy, direct product influence, and measurable business impact.

🚀 Responsibilities

Channel Production

• Full-cycle content creation: from idea to execution
• Development of concepts and scripts for activities and live streams
• Assigning tasks to the creative team
• Maintaining final content quality control
• Coordinating internal processes (design, production, analytics)

Streaming Direction

• Developing stream structures and scenarios
• Creating activations and engagement mechanics during live broadcasts
• Maintaining a consistent streaming schedule
• Analyzing stream performance as an engagement tool

Communication Strategy

• Adapting content for the English-speaking audience
• Maintaining different Tone of Voice approaches for RU and EN segments

Specific Requirements

• Strong English skills (content writing and ToV adaptation)
• Experience with streaming formats or understanding of live engagement mechanics

This position requires a high level of autonomy.
We are looking for someone who can take full ownership of the direction, not just handle day-to-day content operations.

👤 What We Expect From You

• 1–3+ years of experience in SMM
• Experience managing Telegram channels for media personalities or bloggers
• Strong knowledge of all Telegram tools, features, and platform trends
• Ability to adapt to a specific Tone of Voice and write engaging, original copy (without using ChatGPT)
• Strong skills in finding accurate references and working with AI tools/neural networks
• Experience with graphic editors such as Adobe Photoshop and Figma
• Ability to go beyond “good enough,” solve problems creatively, quickly adapt to audience reactions, and come up with alternative solutions
• Creativity is more important than formal technical skills
• High internal motivation and genuine enthusiasm
• Ability to think outside the box and generate fresh ideas daily
• Strong understanding of audience psychology and emotional content creation
• Experience in iGaming or related industries is preferred, but if you don’t have it, willingness to dive into the niche is essential — we’ll help you learn
• Experience managing Telegram channels for media personalities or bloggers
• Understanding of iGaming mechanics and tournament formats
• Ability to make independent decisions without constant supervision

✨ What We Offer

• Competitive salary (final amount discussed after the interview based on your experience and skills)
• Schedule: Monday–Friday, weekends off (Saturday & Sunday)
• Flexible start of the working day (from 10:00 to 12:00 GMT+3)
• Paid vacation and sick leave
• Friendly and creative team where your ideas will always be heard
• Fully remote work — work from anywhere in the world, as long as you have internet and stay productive

📈 Growth Opportunities

• Managing multiple channels
• Career growth opportunities based on involvement and performance
• Fast professional development for strong performers

⭐️ Why You Should Apply

• Real influence on a key business product
• High level of creative freedom and trust
• Opportunity to work with a premium audience
• Ability to grow alongside the project and scale your success

Sounds interesting? Send us your CV along with a few examples of your work 💚

🌎Akvelon is an American company with offices in Seattle, Mexico, Ukraine, Poland, and Serbia. Our company is an official vendor of Microsoft and Google. Our clients also include Amazon, Evernote, Intel, HP, Reddit, Pinterest, AT&T, T-Mobile, Starbucks, and LinkedIn. To work with Akvelon means to be connected with the best and brightest engineering teams from around the globe and working with an actual technology stack building Enterprise, CRM, LOB, Cloud, AI and Machine Learning, Cross-Platform, Mobile, and other types of applications customized to client’s needs and processes.

Requirements:

Must have:

• 0–1 year of commercial experience (internships and strong pet projects count)
• Working knowledge of C# and .NET 6/7/8
• Basics of ASP.NET Core and REST APIs
• SQL fundamentals and Entity Framework Core
• Git basics (branching, pull requests, merging)
• English B1+ for reading docs and team communication

Nice to have:

• Azure (App Service, Functions, DevOps)
• Unit testing (xUnit / NUnit, Moq)
• Docker and CI/CD basics
• Common design patterns and Dependency Injection

Overlap: stay available until 7 PM CET

Working conditions and benefits:

• Flexible working schedule: 8 hours per day, 40 hours per week
• Paid vacation, sick leave (without a sickness list)
• Official state holidays – 11 days considered public holidays
• Professional growth while attending challenging projects and the possibility to switch your role, master new technologies and skills with company support
• Personal Career Development Plan (CDP)
• Employee support program (Discount, Care, Health, Legal compensation)
• Paid external training, conferences, and professional certification that meet the company’s business goals
• Internal workshops & seminars
• Corporate library (Paper/E-books) and internal English classes.

Step into your future – apply now 🚀 and send us your CV.

About ChatRevenue.ai 

ChatRevenue.ai was founded by Ratmir Timashev (founder of Veeam) and Vlad Voskresensky (founder of Revenue Grid). 

We are building an agentic sales automation for post-CRM era. The AI-native product combines structured and unstructured data, LLM workflows, and agentic automation to help sales people to focus properly, work more efficiently and automate repetitive sales processes. 

The product is already being tested by early customers. We are growing the core engineering team and looking for people who want to work on real product systems with direct impact on architecture, quality, and speed of delivery. 

About the role 

We are looking for a Senior Generative AI Engineer with 5+ years of commercial Python experience and hands-on experience building production GenAI / RAG systems. 

This is a hands-on engineering role focused on: 

• Python backend  
• LLMs and RAG  
• AI Copilot / assistant workflows  

We are looking for someone who can take a problem, propose a practical solution, and move it to production. 

What you will do 

• Design, build, deploy, and maintain production GenAI / RAG pipelines  
• Integrate LLMs and agentic assistants into product workflows  
• Improve latency, reliability, scalability, and cost-efficiency of AI systems  
• Evaluate and implement new GenAI, multi-agent, and orchestration frameworks  
• Contribute to architecture and technical decisions across the platform  

What we are looking for 

• 5+ years of commercial Python experience 
• Strong backend experience with FastAPI, APIs, webhooks, Docker, Kubernetes, Git, and CI/CD 
• Commercial experience with LLMs in production 
• Strong hands-on experience with RAG, retrieval workflows, embeddings, and vector search 
• Experience with LangChain, LangGraph, LangSmith, or similar frameworks 
• Good knowledge of SQL, Pandas, ETL, data cleaning, and ingestion pipelines 
• English: B2 or higher 
• High ownership, independence, and product mindset 

Nice to have 

• Multi-agent LLM systems 
• Knowledge graphs, graph databases, or graph-based retrieval 
• Kafka, Azure Event Hub, or other event-driven systems 
• Azure cloud infrastructure 
• Production ML / NLP systems 
• Evaluation, tracing, observability, and optimization of AI pipelines 
• Graph algorithms or tools like NetworkX 

What we offer 

• Remote-first setup 
• Flexible schedule aligned with European time zones 
• A core engineering role in an AI-native product 
• Direct influence on technical decisions and architecture 
• Real ownership and visible product impact 

If you have strong Python backend fundamentals and real production GenAI / RAG experience, we’d love to talk. 

Lead Backend Developer (Node.js / Microservices) — iGaming / Casino

We're looking for a senior backend engineer who thrives in high-load, real-time environments. We operate in the online casino and iGaming industry — if you have experience in this space, you're already a step ahead. This is a hands-on leadership role for someone who has built and scaled production systems — and knows how to keep them running under pressure.

Key Responsibilities

▸ Design, build, and maintain scalable backend services and REST APIs ▸ Lead architecture decisions across distributed microservices systems ▸ Own real-time communication infrastructure (WebSockets, NATS, Kafka) 

▸ Ensure system reliability, observability, and fault tolerance at scale 

▸ Optimize database performance and handle high-volume data challenges 

▸ Set technical standards and mentor the engineering team ▸ Debug and resolve production issues under pressure

Required Technical Experience

Backend 

✔ 5+ years of professional backend development 

✔ Strong expertise in Node.js, TypeScript, JavaScript (ES6+) 

✔ Experience building scalable REST APIs and real-time services 

✔ Deep understanding of async programming and event-driven architectures

Microservices 

✔ Proven experience designing distributed microservices environments 

✔ Service communication patterns, fault tolerance, horizontal scaling 

✔ Observability, monitoring, and high-traffic production systems

Messaging & Streaming — all three are mandatory 

✔ NATS 

✔ Apache Kafka 

✔ WebSockets / real-time communication systems

Must understand: Pub/Sub, streaming pipelines, message durability, consumer groups, event orchestration, reconnection strategies, real-time sync

DevOps & Infrastructure — mandatory 

✔ Kubernetes (K8s) and Docker 

✔ CI/CD pipelines and containerized production environments

Strong advantage: DigitalOcean Kubernetes (DOKS), Helm, Ingress management, Cloudflare, Linux server administration

Databases 

✔ MySQL and PostgreSQL — production experience 

✔ Query optimization, indexing, partitioning, caching strategies 

✔ Redis and experience with large datasets and performance bottlenecks

Frontend — advantage React, Next.js, Material UI, real-time frontend integrations

Additional Requirements

✔ Experience on high-scale platforms with significant live traffic 

✔ Strong architectural thinking and problem-solving skills 

✔ Experience in real-time gaming, fintech, sportsbook, casino, or similar high-load environments — major advantage 

✔ Strong understanding of security, scalability, and system reliability 

✔ Experience in agile, fast-moving development teams

Compensation

💰 Fixed salary — discussed individually 🌍 Fully remote 🎰 Industry: online casino / iGaming

👉 We're looking for someone who has been there — built it, scaled it, and kept it running in a high-stakes, high-traffic environment. If that's you, we want to talk.

Мрія — державна освітня екосистема для учнів, батьків/опікунів і вчителів, що надихає вчитися та допомагає знайти себе в сучасному світі. Це ініціатива Президента України, яку реалізують Мінцифра та МОН за підтримки Програми EGAP, що виконується Фондом Східна Європа коштом Швейцарії. Якщо хочете бути в команді тих, хто змінює підхід до освіти, — хутчіш відгукуйтеся на вакансію!

Зараз ми шукаємо HR Generalist, яка/який допоможе нам масштабувати команду та розвивати HR-функцію. Важливо: ця роль передбачає поступовий перехід — від рекрутингу на старті до HR-ролі всередині команди.

Про роль

Перші кілька місяців ви будете сфокусовані переважно на рекрутингу — допоможете команді закрити ключові вакансії та забезпечити якісний кандидатський досвід.

Далі ваша роль поступово трансформується в HR Generalist, із фокусом на розвитку команди, підтримці працівників і працівниць і побудові ефективних HR-процесів.

Наша команда шукає людину, яка має:

• 2+ роки досвіду як HR Generalist

• Досвід повного циклу найму

• Досвід проведення інтерв’ю та оцінки компетенцій і софт скілів

• Досвід і розуміння HR-процесів (онбординг, офбординг, engagement, performance review)

• Сильні комунікативні навички та вміння працювати з різними стейкголдерами

• Вміння працювати в умовах багатозадачності

• Організованість і увагу до деталей

• Проактивність і високий рівень відповідальності

• Завершену вищу освіту

Буде плюсом:

• Вміння використовувати ШІ-інструменти для оптимізації роботи

• Досвід у ролі HR РР, HRBP

• Досвід роботи на державному підприємстві та з кадровим діловодством

• Навичка конфлікт-менеджменту

Чим ви будете займатися:

На старті (рекрутинг-фокус):

• Вести повний цикл найму: від брифування менеджерів до виходу кандидата чи кандидатки

• Формувати стратегію пошуку та закриття вакансій, знаходити нестандартні джерела пошуку кандидатів

• Створювати та публікувати описи вакансій згідно з ToV 

• Проводити співбесіди та супроводжувати кандидатів під час процесу найму

• Працювати в People Force та вести аналітику по найму

• Забезпечувати якісний кандидатський досвід

З часом (розширення в HR):

• Організовувати та покращувати онбординг нових співробітників

• Підтримувати працівників на різних етапах їхнього життєвого циклу

• Працювати над залученістю та задоволеністю команди

• Брати участь у розвитку HR-процесів (performance review, 1:1, внутрішні опитування тощо)

• Працювати як HR-партнер/-ка для менеджерів

• Ініціювати та впроваджувати HR-проєкти і покращення

Ваша робота в команді Мрії:

• Повна зайнятість

• Офіційне працевлаштування

• Гібридний формат співпраці, гнучкий графік

• Внутрішнє навчання та клуби за інтересами

• Робота над по-справжньому важливим для України проєктом

• Команда Мрії у прямому сенсі цього слова

Етапи найму: співбесіда з HR → тестове завдання → знайомство з командою → кадрова перевірка → офер

Якщо це не для вас, але ви знаєте людину, яка створена для цієї вакансії, — порекомендуйте, будь ласка!

Project Description

We are developing a cybersecurity platform that analyzes how well data and systems are protected and whether they comply with international security standards.

The platform is built as a microservices-based system, where independent services handle data processing, integrations, and business logic. The frontend provides a user-friendly interface for managing and visualizing results.

We use modern technologies including Python (FastAPI), React + TypeScript, AWS, and Docker, with a focus on scalability, asynchronous processing, and cloud-based infrastructure.

We are looking for a Full-stack Developer to join our team and contribute to both backend services and frontend development.
 

Responsibilities
- Develop and maintain backend microservices FastAPI
- Build and enhance frontend features using React + TypeScript
- Integrate frontend with backend APIs and external services
- Work with data processing, business logic, and system integrations
- Participate in architecture discussions and feature development
- Write and maintain tests (unit and e2e)

Required skills
- 1+ years of commercial experience as a Full-stack or Software Developer
- Experience with Python (FastAPI)
- Experience with JavaScript/TypeScript and React
- Understanding of REST API design and integration
- Experience with relational databases (PostgreSQL) and ORM (SQLAlchemy or similar)
- Basic knowledge of cloud platforms (AWS)
- Experience with Docker and Git
- Understanding of testing approaches (unit/integration/e2e)
- English level: Upper-intermediate or higher

Will be a plus
- Experience with microservices architecture
- Familiarity with tools like React Query, Zustand, MUI
- Experience with Playwright, Vitest, Storybook
- Understanding of asynchronous processing (queues, workers)
- Experience with API clients (OpenAPI, Axios)
 

We offer
- Opportunities for career growth and personal development, to help you improve your skills and achieve your goals
- No micromanagement - your ideas and initiatives are always encouraged
- Educational programs that are covered by the company at 30% of the expense
- Paid vacation leave and public holidays (21 vacation days annually)
- Competitive financial compensation with regular performance reviews
- Outdoor team activities are paid for by the company
- English language improvement through extensive communication
- The chance to work alongside highly experienced and enthusiastic IT professionals who are ready to share their knowledge and help you gain invaluable experience in a live IT environment
 

Our hiring is quick and straightforward
- Test task 
- Technical interview with a hiring manager (1.5 hours)

Broken Build is a remote-first product company looking for a Customer Success and Growth Specialist who works both sides of the relationship: turning the signals our customers already send us into expansion, and reaching out to new people who have never spoken to us yet, from managers and admins at organisations running Jira to the independent agile coaches and consultants who shape how teams work.
 

This is a customer-first role with a commercial, outbound edge. You will work the signals our customers already send us, proactively hunt for new relationships worth building, map who is who inside each account, and open conversations that are specific enough to earn a reply. If you love being close to customers, enjoy the detective work of finding the right person, and spot opportunity in the details, read on.
 

What you will do day-to-day
 

• Work the customer signals. Watch our support queue, demo-call requests, security and compliance enquiries, and billing and admin contacts. Read each one for what the customer actually needs, and for the opportunity behind it (a trial that could convert, an existing customer who could expand, a lapsed customer worth re-engaging).
• Hunt for new relationships. Proactively find and reach the people who should know us but do not yet: managers and admins at organisations using Jira, and the independent agile coaches and consultants who influence how teams work and what tools they adopt. Open with something specific to them, never a generic intro.
• Map the account. For each account in scope, learn who the admin, the team manager, the agile coach, and the executive are. Build and keep that picture current in our CRM using LinkedIn Sales Navigator, Apollo, and the public web, tied to what we already know about the customer.
• Open helpful conversations. Reach out with a personalised message that references the real moment (the ticket they filed, the request they made, the thread they posted in, the talk they gave), and route to a demo or a deeper conversation when it helps them.
• Listen and learn on calls. Pick up how each kind of stakeholder describes their problem in their own words (a manager asks "when will it be done", a coach talks about flow and predictability, an admin names a specific configuration), and bring those verbatim insights back to the Product team.
• Drive growth, expansion, and retention. Win new relationships, spot where existing customers could get more value, re-engage customers who drifted away, and hand qualified opportunities to an Account Executive, Solutions Engineer, or our CEO with a clear, well-documented brief.
• Keep the record honest. Every interaction is logged. Every contact has a role and context attached, so the next conversation always builds on the last.

Must-Have Requirements
 

• Advanced/fluent English (C1, C1+): you write a clear, warm message and run a customer call without friction.
• 2 to 7 years in B2B SaaS in customer success, account management, or technical/customer support, with a genuine commercial instinct and a willingness to reach out to people who do not know us yet.
• Research craft. You can understand an account and its people from LinkedIn, public org charts, community profiles, and a company's own content before you ever reach out.
• Strong writing. A clear, personable message and a one-screen account brief, with no corporate filler.
• CRM discipline. You treat the CRM as the source of truth, not an afterthought.

Skills That Make You Stand Out
 

• Atlassian-ecosystem fluency. Hands-on familiarity with Jira and Confluence, the Atlassian Marketplace, Cloud vs Data Center, or the Solution Partner world. If you do not have it yet, genuine curiosity to ramp fast counts for a lot.
• Agile vocabulary. Comfort with Scrum, Kanban, or scaled-agile language (SAFe, LeSS, Nexus) and the day-to-day pains of the people who work in it.
• Customer-success, support, and outbound tooling. Any of Zendesk, Intercom, Freshdesk, HubSpot on the customer side; LinkedIn Sales Navigator, Apollo, Reply.io, Snov.io, or Expandi on the outbound side.
• AI-assisted research. You already use an LLM for research, account scoring, and first drafts, and you know the message that reaches a customer has to sound like a person, not a model.
• A public footprint: an active Atlassian Community profile, a meetup talk, prior consulting in the ecosystem, or any writing under your own name.

Preferred Career Backgrounds
 

• Customer Success Manager (Atlassian or B2B SaaS) who has already run expansion conversations and is comfortable reaching out to new contacts: our ideal profile.
• Customer / Technical Support Manager with a commercial instinct, ready to turn support into growth and proactive outreach.
• Account Manager focused on retention and expansion who wants a more proactive, account-mapping and prospecting role.
• SDR / BDR in B2B SaaS who wants to work closer to customers and value, not just top-of-funnel volume.

Benefits
 

• Remote-first work in a self-funded product company with no bureaucracy and real ownership.
• Be part of a team whose apps are used by globally recognised enterprises across 60+ countries.
• Work directly with customers from around the world, and with our Product team and CEO.
• A performance bonus on closed deals: after your trial period, the deals you help close earn you a bonus, so strong results translate directly into your reward.

Interview Stages
 

1. Online Interview #1 (45 to 60 mins): a conversation with our CEO about how you work with customers and reach new ones, with a short live account exercise.
2. Small Home Task: pick a real (anonymised) customer signal we provide, research the account, and draft the first outreach message plus a one-screen account brief.
3. Online Interview #2 (30 to 45 mins): walk through your home task and discuss how you would ramp in our ecosystem.

Responsibilities

• Provide IT support to employees (remote and on-site)
• Manage user accounts, permissions, and system access
• Handle onboarding and offboarding from the IT side
• Prepare and configure employee workstations
• Manage IT equipment procurement, delivery, and inventory
• Troubleshoot hardware, software, and system issues
• Maintain IT documentation and asset records
• Support internal tools (Google Workspace, Atlassian, GitHub)
• Assist with cloud access management (AWS / GCP / Azure basics)
• Participate in IT infrastructure and security improvements

Requirements

• 2+ years in IT support / Service Desk / system administration
• Experience with access management, onboarding, equipment provisioning
• Experience supporting macOS and Windows
• Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
• Experience with ticketing systems
• Basic understanding of cloud platforms (AWS / Azure / GCP)
• Basic understanding of GitHub access management
• Experience maintaining documentation
• Ukrainian required, basic English

Nice to have

• Experience with MDM solutions
• Experience with VPN or LDAP
• Administration experience in Atlassian, GitHub, AWS
• Interest or experience in security topics (Zero Trust, access control, endpoint security)

What we expect

• Ownership of operational tasks
• Ability to handle routine work and technical issues
• Structured approach to documentation and processes
• Proactive mindset and willingness to learn

We offer

• Competitive EUR salary
• Quarterly bonus system
• Flexible schedule
• Medical insurance
• Unlimited vacation and sick leave
• Budget for professional learning
• Modern hardware

Responsibilities

• Provide IT support to employees (remote and on-site)
• Manage user accounts, permissions, and system access
• Handle onboarding and offboarding from the IT side
• Prepare and configure employee workstations
• Manage IT equipment procurement, delivery, and inventory
• Troubleshoot hardware, software, and system issues
• Maintain IT documentation and asset records
• Support internal tools (Google Workspace, Atlassian, GitHub)
• Assist with cloud access management (AWS / GCP / Azure basics)
• Participate in IT infrastructure and security improvements

Requirements

• 2+ years in IT support / Service Desk / system administration
• Experience with access management, onboarding, equipment provisioning
• Experience supporting macOS and Windows
• Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
• Experience with ticketing systems
• Basic understanding of cloud platforms (AWS / Azure / GCP)
• Basic understanding of GitHub access management
• Experience maintaining documentation

Nice to have

• Experience with MDM solutions
• Experience with VPN or LDAP
• Administration experience in Atlassian, GitHub, AWS
• Interest or experience in security topics (Zero Trust, access control, endpoint security)

What we expect

• Ownership of operational tasks
• Ability to handle routine work and technical issues
• Structured approach to documentation and processes
• Proactive mindset and willingness to learn

We offer

• Competitive EUR salary
• Quarterly bonus system
• Flexible schedule
• Medical insurance
• Unlimited vacation and sick leave
• Budget for professional learning
• Modern hardware

Our client is lооkіng fоr Senіоr Prоduct Аnаlysts tо jоіn their grоwіng аnаlytіcs teаm (30+ prоfessіоnаls).

Іn thіs rоle, yоu wіll drіve tаngіble busіness іmpаct by delіverіng hіgh-quаlіty іnsіghts аnd recоmmendаtіоns, leverаgіng yоur аbіlіty tо cоmbіne strаtegіc thіnkіng аnd prоblem-sоlvіng wіth detаіled аnаlysіs. Yоu wіll cоllаbоrаte clоsely wіth Prоduct Mаnаgers аnd crоss-functіоnаl teаms, uncоverіng busіness іnsіghts, devіsіng оptіmіzаtіоn strаtegіes, аnd vаlіdаtіng them thrоugh experіments.

Whаt Yоu’ll Dо

• Cоnduct deep-dіve аnаlyses аnd delіver аctіоnаble іnsіghts tо іmprоve prоduct perfоrmаnce.
• Аnаlyze lаrge-scаle dаtаsets (funnel events, trаnsаctіоnаl, аnd text dаtа) tо іdentіfy grоwth оppоrtunіtіes.
• Desіgn аnd іnterpret А/B tests, MАB experіments, аnd hypоthesіs-drіven аnаlyses.
• Trаck аnd іmplement key busіness metrіcs tо suppоrt decіsіоn-mаkіng.
• Wоrk wіth cuttіng-edge tооls, іncludіng Bаyesіаn stаtіstіcs, ML mоdels, аnd LLMs.
• Cоllаbоrаte wіth а lаrge аnd hіghly skіlled Аnаlytіcs teаm, fоsterіng а knоwledge-shаrіng envіrоnment.

Whаt We’re Lооkіng Fоr

• 5+ yeаrs оf experіence іn prоduct аnаlytіcs, preferаbly іn e-cоmmerce оr custоmer experіence prоducts.
• Prоfіcіency іn SQL, wіth the аbіlіty tо wrіte cоmplex querіes tо extrаct іnsіghts аnd suppоrt decіsіоn-mаkіng.
• Strоng prоfіcіency іn Excel fоr аnаlysіs аnd busіness mоdelіng.
• Experіence wіth Pоwer BІ (Tаbleаu experіence іs аlsо cоnsіdered).
• Expertіse іn Descrіptіve аnd Іnferentіаl Stаtіstіcаl Аnаlysіs, А/B testіng, аnd Hypоthesіs Testіng, wіth а prоven аbіlіty tо аnаlyze results.
• Fаmіlіаrіty wіth Gооgle Аnаlytіcs, BіgQuery, Pythоn/R, аnd ML іs desіrаble.
• Excellent cоmmunіcаtіоn skіlls, wіth cоnfіdence іn іnterаctіng аcrоss аll levels оf mаnаgement аnd dіverse busіness functіоns.
• Englіsh prоfіcіency(аt leаst strоng upper-іntermedіаte level).

Why Jоіn the team?

• Hіgh-Іmpаct Dаtа— Wоrk wіth vаst dаtаsets generаted by оver а mіllіоn dаіly vіsіts, uncоverіng vаluаble іnsіghts.
• Cоllаbоrаtіve Аnаlytіcs Teаm— Jоіn а teаm оf 30+ skіlled аnаlysts whо аctіvely shаre knоwledge аnd suppоrt eаch оther.
• Cuttіng-Edge Tооls & Technіques— Get hаnds-оn experіence wіth ML, Bаyesіаn methоds, аnd LLMs tо sоlve reаl busіness chаllenges.
• Dаtа-Drіven Culture— Thrіve іn аn envіrоnment where dаtа іnfоrms every decіsіоn аnd drіves cоntіnuоus іmprоvement.

Perks аnd Benefіts

• Tіme оff thrоughоut the yeаr (pаіd аnd unpаіd)
• Prоfessіоnаl develоpment suppоrt аnd encоurаgement
• Resоurces tо help іmprоve yоur оverаll well-beіng

About the role:

We're looking for a Product Manager to take full ownership of our core products — the tools our teams, clients, and partners rely on every day. You'll guide them from the first idea and roadmap all the way through launch and the improvements that follow.

You'll shape what we build and why, working closely with our Software Architect, designers, and engineers to turn business goals into real products that ship.

This is a hands-on role with a strategic edge. You'll help set the direction for the whole portfolio, but you'll also be in the details of the backlog every week. Think of yourself as the link between leadership, the people who build the product, and the people who use it.

What you'll do:

• Own the product strategy and roadmap across the full portfolio, balancing the long-term vision with what we deliver each quarter. You'll recommend what gets built, what gets cut, and what can wait.
• Turn that strategy into a clear, prioritized backlog. Write requirements and user stories that design and engineering can pick up and run with — without needing a follow-up meeting to figure out what you meant.
• Work with the Software Architect and engineering leads on trade-offs, scoping, and sequencing. You won't be writing code, but you'll be comfortable enough in these conversations to ask good questions and make sound calls.
• Partner with designers through discovery, prototyping, and testing, making sure the experience for users and the outcomes for the business line up.
• Keep everyone across the business aligned — leadership, sales, support, marketing. Communicate trade-offs honestly, and push back when it's the right thing to do.
• Talk directly with clients and partners when it sharpens our thinking — discovery calls, feedback sessions, and the like.
• Define what success looks like before work starts, then measure the results after launch so we actually learn what worked.
• Keep an eye on the market and competitors so the portfolio stays well-positioned and we spot opportunities early.

What we're looking for:

• 5+ years in product management, ideally with experience owning more than one product or a full portfolio.
• A track record of shipping, not just planning. We want someone who's taken ideas from a blank page to a live product more than once.
• Strong prioritization instincts. You can explain a "no" as clearly as a "yes."
• Comfortable working in agile teams and with tools like Asana, Notion, or Figma.
• Excellent communication, written and verbal. You can explain a trade-off to a non-technical exec and a business goal to an engineer, and both walk away clear.
• An analytical mindset. You reach for data before opinion, but you don't hide behind it.

• Genuinely at ease talking with customers and partners — you look for those conversations rather than avoiding them.

   

Working with AI:

We expect AI to be a real part of how you work — not a side experiment, but a daily habit. And if you're not fully there yet, you're eager to get there fast.

• You use tools like Claude or ChatGPT in your everyday product work: drafting PRDs and user stories, summarizing research, making sense of feedback, and pressure-testing your own thinking.
• You're comfortable setting up simple workflows where AI does a first pass — drafting or summarizing — and people review and refine.

• You know where AI tends to fall short, and you use it with good judgment.

   

Nice to have:

• Experience in logistics or a similar operations-heavy field.