Jobs at Djinni

Our company specializes in emerging IoT and IoE technologies: embedded development, backend, DevOps, Big Data, ML projects, mobile apps, software/hardware integration, and QA. We're seeking a strategic leader to join our Kyiv team and transform our Sales & Marketing into a growth engine.

What we’re looking for

• At least 5 years in IT sales and 2 years as a head of department (outsourcing/services is a strong plus)
• Experience leading sales or combined sales & marketing teams
  Proven track record of scaling sales and operations
• Hands-on mindset: able to both think strategically and execute
• Understanding of selling complex tech solutions 

• Upper-Intermediate+ English

   

Responsibilities

• Review the current sales & marketing setup to identify what works and what does not, propose and gradually implement an improved growth strategy, and align on realistic goals and KPIs with leadership
• Strengthen the existing pipeline and acquisition channels, explore new ways to approach EU/US markets, and get involved in key deals when needed
• Align marketing with sales with a focus on impact, improve positioning in the IoT/IoE space, and develop channels that actually generate leads
• Work with the existing team across Ukraine and international locations, scale or adjust the team where needed, and build clear processes 
• Collaborate closely with delivery and tech teams to better package and present company expertise to clients
   

We Offer

• Work with cutting-edge IoT/IoE technologies
• Direct communication with international clients (EU/US)
• Competitive salary + bonuses
• Modern office near KPI/Shulyavska metro 
• Flexible hours
• Straightforward, low-bureaucracy environment
• Open, growth-focused team
   

We’re not expecting instant results, but we do expect a structured approach and steady progress.

We are looking for a Middle Python Engineer in our team for a permanently position (NOT only for a project).

Who are we?
Software Engineering company with expertise in FinTech and Blockchain. Strong software engineering culture. Fast development pace. We do things long-term. We build trust and relationships with employees and customers.

Who are we looking for? 

A Middle Python developer who has

• Experience in backend development on a microservice architecture
• Experience with SQLAlchemy or Django - 3+ years
• Experience with GraphQL
• Experience with FastAPI / aiohttp 
• Experience with PostgreSQL

What is important to us? 

• Teamwork and mutual assistance 
• Good communication skills 
• Responsibility for the team’s results 
• Ability to meet deadlines 

About us:

• Full remote
• Outsourcing and own products
• No micromanagement and no timetracking
• Comfort: work full remote with flexible hours (from 9 -11 till 17-19)
• Work-life balance: vacation 24 days + 12 days off
• Transparency: get news at monthly appointments with CEO
• Don't work with russia and support Ukraine

Just send your CV and wait for an answer

Project Manager (Military/Defense Projects)

Lviv/Office

About the role: We are looking for a Project Manager with experience in military, defense, or other critical environments to lead and coordinate technical projects in the military domain. 

This role requires strong ownership, the ability to operate under changing conditions, and close collaboration with field teams, engineers, and R&D.

You will work with realworld feedback from the field and be responsible for turning it into structured improvements, integrations, and operational solutions.

Key Responsibilities:

• Manage and support technical requests from the military domain, from initial input to execution.
• Plan and coordinate field deployments and on-site activities: schedules, logistics, warehouses, and responsible stakeholders.
• Own the full integration lifecycle: from first field feedback to implementation of chages.
• Synchronize cross-functional teams: pilots, engineers, R&D, integration teams, and logistics.
• Track tasks across platforms, versions, upgrades, and iterations.
• Systematize issues, incidents, and structured feedback coming directly from the field.
• Run regular syncs, monitor deadlines, and provide clear status updates.

• Build and maintain documentation processes: reports, checklists, lessons learned.

   

Required Skills & Experience:

• 2+ years of experience managing technical projects (hardware, drones, R&D, integrations).
• Experience in project management or working with physical/hardware products.
• Solid understanding of the technical lifecycle: production, integration, testing, and flight operations.
• Strong skills in planning, deadline management, logistics coordination, and documentation.
• Excellent communication skills across technical, field, and product teams.

• Ability to bring structure to chaos and maintain control in dynamic and changing environments.

   

Nice to Have:

• Experience working on military, defense, or other critical-domain projects.
• Understanding of UAV architecture or payload systems.
• Ability to prepare concise technical reports, BRDs, or change logs.
• Hands-on experience with field testing or hardware deployment.

The company offers:

• Official employment with a competitive salary and clear, transparent terms of cooperation.
• Paid vacation (24 calendar days per year) and paid sick leave.
• Deferment from military service.
• An atmosphere of trust, open communication, and leadership — initiative is welcomed, ideas are brought to life, and the team supports your progress.
• Modern working equipment (MacBook or other preferred hardware).
• English language classes.
• Compensation for educational and training programs.
• Team buildings and corporate events in a friendly and collaborative environment.

If you have experience working in military or critical environments and want to be directly involved in projects that have real-world impact — we’d love to hear from you.

Send us your CV or reach out directly to start the conversation.

About the Role

We're growing fast and looking for a Manual QA Engineer to help ensure the quality and stability of our frontend project. You will work closely in a team with developers, project/product managers, and other QA specialists to identify and report issues, validate new features, and verify overall product behavior. This role is focused on performing manual testing to help ensure that all frontend features work as expected and meet our quality standards before release.

Who We Are

Our RnD department is at the heart of innovation and consists of ten teams that develop internal tools, marketing systems, CMS, CRM, and payment solutions that power our company’s success. With a strong focus on modern technologies, automation, and performance, we create high-load and scalable solutions that drive business growth.

Why Join Us?

• You’ll work on a major frontend project, helping ensure its stability, usability, and overall quality.
• You’ll be part of a team where QA processes and tools are well-structured and actively maintained by a dedicated QA Team Lead.
• You’ll collaborate closely with PMs, frontend/backend developers, and designers in a supportive and technically strong RnD environment.
• If you’re looking to grow as a QA professional, contribute to a live product, and be part of a team that values quality—this is the perfect opportunity for you!

Requirements

Must-Have:

• 3+ years of experience in manual Web application testing.
• Proven experience in UI/frontend testing using DevTools.
• Understanding of Web and client-server interaction principles.
• Experience working with Figma for UI/UX validation.
• Basic skills in working with GraphQL/Rest API (sending queries, analyzing responses).
• Familiarity with HTML and CSS.
• Knowledge and practical application of test design techniques. 
• Proficiency in test management systems (e.g., TestRail, Qase, Zephyr), Jira, Confluence, and Postman.
• Experience in writing test checklists, test cases and bug reports.
• Solid understanding of software development methodologies (Agile, SDLC, bug lifecycle).
  Nice-to-Have:
• Basic knowledge of automated testing concepts.
• Basic knowledge of JavaScript or TypeScript.

• Familiarity with performance testing tools.

  Responsibilities:

• Conduct manual testing of web applications across desktop and mobile platforms to ensure consistent user experience and functionality.
• Design, maintain, and execute comprehensive manual test cases for new and existing product features.
• Develop positive, negative, and boundary test scenarios to validate application behavior under various conditions.
• Participate in various testing phases including smoke, functional, regression, and acceptance testing.
• Analyze and test GraphQL queries and APIs, using Postman, and Swagger
• Create detailed and well-documented bug reports, working closely with developers to ensure timely resolution.
• Maintain and regularly update test documentation, including test cases, checklists, and test run results.
• Collaborate with cross-functional teams to understand product requirements and ensure quality standards are met.

• Contribute to the continuous improvement of testing processes and overall QA best practices.

  Benefits:

• 18 business days of paid vacation + public holidays compensation.
• Insurance Fund of the company.

• Partial coverage of all professional studies.

  **Coverage of sick leaves, sports activities, and English language courses.

We are looking for a Senior Data Engineer. This is not a standard ETL role. You will work on a high-load system processing 10,000+ executions per minute, building scalable pipelines where AI and LLM logic are embedded directly into production data flows.

The role combines data engineering, backend thinking, infrastructure ownership, and real production AI integration.

What you will do:

• Design and maintain scalable data pipelines in Python on Google Cloud Platform
• Build and optimize AI-driven scoring flows using LLMs for real-time identity enrichment
• Work with BigQuery, Apache Spark, and Apache Iceberg for heavy data processing
• Maintain high-load orchestration with custom Python nodes and complex workflows
• Own deployment and release processes (CI/CD)
• Optimize PostgreSQL performance under heavy load
• Investigate incidents and resolve root causes permanently

• Use AI engineering tools such as Claude in daily development

   

Requirements:

• 4+ years of experience in Data Engineering / Backend Engineering
• Strong Python skills
• Commercial experience with production LLM integration (OpenAI / Anthropic / Gemini)
• Strong knowledge of GCP (Cloud Functions, IAM, Networking)
• Experience with BigQuery, Spark, Iceberg
• Good understanding of Kubernetes
• Experience with workflow orchestration tools (n8n is a strong plus)
• Strong practical knowledge of PostgreSQL

• English level B2+

   

What is important for us:

• Ownership mindset
• Fast learning ability
• Strong problem-solving approach
• Active AI usage in engineering work
• Focus on practical results over unnecessary complexity

We are looking for an experienced Quality Control (QC) Team Lead to manage and elevate the performance of our QC department. This role is crucial for ensuring the accuracy, fairness, and consistency of all evaluation and calibration processes across the Support organization.

The ideal candidate is a strong leader with excellent analytical skills, a deep understanding of quality assurance principles, and the ability to mentor and develop a high-performing team.

HOW YOU WILL MAKE AN IMPACT

1. Team Management & Development

• Lead the daily operations of the QC team, ensuring balanced workload distribution across QC Managers and Specialists.
• Support team members in reaching individual and departmental goals.
• Conduct regular 1:1 meetings, provide feedback, and perform performance evaluations.

2. Quality Assurance Coordination

• Oversee QC sample coverage across all Support teams.
• Ensure monthly KPIs are achieved (e.g., 10% coverage of total Support volume).
• Track the number of evaluated chats and maintain data accuracy in QC reports.

3. Calibration & Consistency

• Conduct regular calibration sessions to ensure alignment between team members.
• Review QC Managers’ scoring to maintain consistency and minimize evaluation deviations.

4. Training & Knowledge Base Development

• Plan and deliver training for QC Managers and Support Team Leads to improve QC and coaching skills.
• Collaborate with the L&D department to identify knowledge gaps, recurring issues, and training priorities.

5. Dispute Resolution Oversight

• Supervise and review evaluation-related disputes between agents and QC Managers.
• Ensure fair, transparent, and consistent resolution processes.
• Report dispute trends and accuracy insights to the Head of CS.

6. Reporting & Analytics

• Prepare weekly and monthly QC performance reports, including coverage, consistency, and key trends.
• Analyze recurring mistakes and recommend process improvements.

7. Process & Documentation Management

• Create and update QC guidelines, evaluation rubrics, calibration standards, and internal documentation.
• Work closely with the Head of CS and Supervisors on workflow and process optimization.

8. Tool Integration & Automation

• Research, test, and implement AI-driven and automation tools to boost QC speed, accuracy, and efficiency.
• Ensure smooth tool adoption and provide training for the QC team.
• Monitor tool performance and gather feedback for continuous improvement.

9. Cross-Department Collaboration

• Serve as the primary communication link between QC, Support Team Leads, and L&D.
• Share QC insights to support coaching quality, process enhancement, and agent development.

10. Onboarding Support (Optional)

• Assist in onboarding new QC team members and ensure they fully understand QC standards and workflows.

11. Performance Review & KPI Tracking

• Monitor individual and team QC KPIs (coverage, consistency, training completion, calibration).
• Present results to management on a quarterly basis and propose improvement plans.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Quality Control, Customer Support QA, or a similar role.
• Proven leadership experience (Team Lead, Senior QC, or similar).
• Strong analytical skills and attention to detail.
• Excellent communication and feedback-giving abilities.
• Experience with QA tools, scorecards, calibration processes, and reporting.
• Ability to manage multiple priorities in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Senior React Native Engineer / Mobile Tech Lead (Full Ownership Role | Ukraine)

We are looking for a strong Senior React Native Engineer ready to take full ownership of a mission-critical mobile app (iOS + Android) used at scale in production.

This is not a feature-only role — it’s a Mobile Owner / Tech Lead-level position, responsible for the entire lifecycle of the app.

🔧 Product context (high-level)

A logistics & delivery platform with:

AI-powered route optimization
Real-time order tracking
Integrated chat (sales / support / fulfillment)
Self-scheduling for deliveries
Driver-facing mobile operations app
💡 Core responsibilities
Full end-to-end ownership of the mobile app (iOS & Android)
App maintenance, releases, production stability & incident handling
Major refactoring of a legacy React Native codebase
Designing and implementing offline-first architecture (critical)
GPS / geolocation + background tracking implementation (critical)
REST API + real-time event integration
Performance, reliability, and architecture improvements
Native module integration (Swift/Kotlin when needed)
Release management and production readiness ownership
🧠 Who we are looking for
5+ years in mobile development, 3+ years in React Native
Strong experience with pure React Native (no Expo)
Proven background in offline-first mobile apps
Hands-on experience with GPS / background location tracking
Strong debugging skills in complex production RN apps
Experience with both iOS & Android release cycles
TypeScript + modern React patterns

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

Your impact:

• Create engaging marketing campaign concepts from scratch.
• Conduct research to identify creative opportunities.
• Prepare detailed briefs to guide designers and creators.
• Evaluate the business impact of creative assets to enhance engagement and conversions.
• Collaborate with the marketing, design and content teams.
• Manage asset and video production with designers, influencers, and creators.
• Develop and refine processes for creative development and testing to support marketing goals.
   

About you:

• At least 1 year of experience in marketing, SMM, or influencer marketing, preferably in eCommerce or retail marketplaces.
• Strong business mindset with a focus on results and problem-solving.
• Proficiency in market and competitor research and analysis.
• Experience in creating briefs for designers.
• Upper-Intermediate English.
• A creative approach with a desire to generate fresh ideas and innovative solutions.
• Understanding of AI content generation will be a plus.
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. The opportunity to work fully remotely.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

We are looking for a Creative Marketing Specialist with experience in eCommerce or retail marketplaces. The ideal candidate has a strong sense of trends, a deep understanding of viral growth mechanics, and a proven ability to create high-performing, conversion-driven campaigns that sell.

Your impact:

• Create engaging marketing campaign concepts from scratch.
• Conduct research to identify creative opportunities.
• Prepare detailed briefs to guide designers and creators.
• Evaluate the business impact of creative assets to enhance engagement and conversions.
• Collaborate with the marketing, design and content teams.
• Manage asset and video production with designers, influencers, and creators.
• Develop and refine processes for creative development and testing to support marketing goals.

About you:

• At least 1 year of experience in marketing, SMM, or influencer marketing, preferably in eCommerce or retail marketplaces.
• Strong business mindset with a focus on results and problem-solving.
• Proficiency in market and competitor research and analysis.
• Experience in creating briefs for designers.
• Upper-Intermediate English.
• A creative approach with a desire to generate fresh ideas and innovative solutions.
• Understanding of AI content generation will be a plus.
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. The opportunity to work fully remotely.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.

Find more about us on social media platforms: Instagram, LinkedIn.

About Us

Smirnov Labs is a fast-growing engineering company founded by an ex-Googler. We help product teams launch and scale quickly by leveraging modern technology and AI-assisted development.

Our projects are diverse — we partner with clients at the earliest stages and own the technical delivery end-to-end.

We're a small, senior-heavy team where every engineer has real impact. No bureaucracy, no hand-holding — just sharp people shipping fast.

What You'll Do
 

• Own features end-to-end: from architecture and implementation to deployment and support
• Build and ship web applications using Ruby on Rails
  Design and maintain APIs, services, and data layers (PostgreSQL, Redis, Sidekiq)
• Deploy and operate services on AWS with Docker
• Write clean, well-tested code with RSpec                                         
• Communicate with the CTO and client-side engineering team directly — no layers in between
• Use AI-assisted development tools (Claude, Cursor, GitHub Copilot) as part of your daily workflow
• Work across diverse projects — different domains, different challenges    

What We're Looking For
 

• 4+ years of professional backend or full-stack development experience
• Strong Ruby and Rails skills (Rails 6+)
• Solid hands-on experience building RESTful and/or GraphQL APIs
• Production experience with PostgreSQL, Redis, Sidekiq, AWS, Docker
• Familiarity with frontend basics (HTML, CSS, JavaScript) — enough to work with Hotwire/Turbo or integrate with a JS frontend
• Comfort working in US timezone (overlapping working hours required)
• Upper-Intermediate or higher English
• Ability to own and drive features independently with minimal supervision
• Go or TypeScript experience is a plus

What We Offer

• Competitive salary above market average
• Fully remote work
• Flat structure — work closely with the CTO, no middle management
• Diverse and technically challenging projects
• Modern AI-powered development workflow
• Small team culture — your voice matters, your code ships
• Paid vacation and sick leave
• Flexible schedule within US timezone overlap
• Professional and career growth through real ownership, not courses and certificates
   

How to Apply

Send your CV with a brief note about a project you're most proud of.

Natural Links is a globally recognized SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

Why This Role Matters
 
As a Support / Account Manager, you are at the center of our client relationships. Your role is critical in ensuring projects are delivered on time, aligned with client goals, and executed to the highest standard. You:
 

• Build strong, trust-based relationships with clients
• Ensure seamless project execution and client satisfaction
• Directly influence client retention, long-term partnerships, and the growth of Natural Links
• Foster a culture of transparency, accountability, and collaboration across the team

Your work shapes how clients experience Natural Links and directly impacts our reputation as a trusted SEO partner worldwide.
 
Key Responsibilities
 
 

• Act as the primary point of contact for existing clients via video calls, email, live chat, and messenger platforms
• Ensure the timely and successful delivery of solutions aligned with client goals
• Monitor project performance and profitability using key metrics, making strategic adjustments when needed
• Stay updated on industry trends to improve client and project management approaches
• Collaborate with internal teams to resolve technical or operational issues efficiently
• Lead regular internal meetings to communicate project updates and collect feedback
• Manage ongoing communication with clients, including:
  • Sharing promotional offers and service updates
  • Discussing new orders and clarifying specific requirements
     

Requirements
 
 

• Minimum 1 year of experience in a Support Manager role; experience in Project or Account Management is highly preferred
• Excellent English communication skills (written and verbal)
• Strong interpersonal skills with the ability to build trust and rapport with clients and teams
• Exceptional organizational and time management skills with great attention to detail
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Strong analytical thinking and problem-solving skills
• Motivation to learn, adapt, and grow in a dynamic digital environment
   

Preferred Skills & Qualities
 
 

• Familiarity with SEO practices
• Experience working with clients from fast-evolving or regulated industries, such as fintech, SaaS, iGaming, or crypto
• Proficiency in Google Sheets / Excel
• Hands-on experience with CRM platforms (preferably Pipedrive)
• Highly responsible, proactive, detail-oriented, and accountable
   

What We Offer
 
 

• Competitive salary with quarterly growth opportunities based on performance
• Flexible working hours focused on results (no micro-management)
• Clear career progression paths in a fast-growing company
• Full support for professional development, training, and education
• A friendly and collaborative team culture built on mutual support and open communication
• Performance-based monthly bonus tied to overall company revenue, reflecting your impact
   

Be part of our success story and help businesses achieve top Google rankings through ethical and effective SEO. Join us, grow with us, and make your mark in the digital marketing industry.

 

He there! We're looking for a strong backend / fullstack developer.

In our projects we are using the following stack:

• PHP
• JavaScript
• MySql
• Solr
• ElasticSearch
• RestFull API
• Vue
• Git
• Laravel

We welcome experience in API development, experience with mapping services (Roads API, Routes, etc.), and integration of payment services.

If you don't have experience in something, don't worry—the main thing is to have a solid foundation and a desire to learn everything.

We work on large projects, both our own and our clients', and often use our own framework, which uses PHP on the backend. That's why we need a strong mid-level developer for long-term cooperation.

We are considering remote full-time work, and in some cases, we may consider stable part-time work.

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group - a global award recognizing companies with strong cultures and outstanding workplace environments.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a Customer Support Representative who will help maintain high-quality service standards and provide fast, efficient support in a dynamic, high-load environment.

Work schedule:

• 2/2 working shifts;
• 12-hour shifts. Day shift: 7:00 AM - 7:00 PM. Night shift: 7:00 PM - 7:00 AM. Latvia time;
• Includes night shifts and weekends.
   

Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.

You will:

• Communicate with users via live chat (90%) and email (10%);
• Handle multiple chats simultaneously;
• Support users with account-related questions, payments, bonuses, and general platform usage;
• Resolve customer issues in a timely and efficient manner;
• Follow internal guidelines and quality standards.

About you:

• English level B2+ (C1 preferred);
• 6+ months of experience in Customer Support or other customer-facing roles;
• Typing speed 45+ WPM;
• Strong computer skills (fast navigation, multitasking, basic Excel);
• Ability to work in a fast-paced environment;
• Strong communication and problem-solving skills;
• Attention to detail and ability to learn quickly;
• Flexibility with schedule (night shifts and weekends required).

Working at EverHelp means:

• Opportunity to work with an international product;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Send us your CV and join EverHelp.

Key Responsibilities:

• Design and develop high-performance backend services using Java (Spring Boot) Build and maintain real-time communication systems (WebRTC, VoIP, SIP)
• Integrate backend systems with mobile applications (iOS & Android)
• Work with streaming, signaling, and media servers
• Ensure low-latency, high-availability architecture
• Collaborate with cross-functional teams (mobile, frontend, DevOps)
• Optimize system performance, scalability, and reliability

Required Experience:

• 5+ years of experience with Java (Spring / Spring Boot)
• Strong experience with:
• WebRTC (WTRC) protocols and architecture VoIP / SIP / RTP / signaling servers
• Experience integrating with iOS and Android applications
• Solid understanding of:
• Real-time data streaming Distributed systems Microservices architecture
• Experience with cloud platforms (AWS / GCP / Azure) Familiarity with Kafka / WebSockets / REST APIs

Nice to Have Experience with:

• Twilio / Agora / Vonage / similar RTC platforms Media servers (Kurento, Janus, FreeSWITCH, Asterisk)
• Knowledge of AI/voice processing / speech analytics
• Experience in telecom or communication products

Location: Armenia, Poland, Ukraine, Eastern Europe