Coach / Business Trainer

We are an iGaming company with 3+ years of experience, 1,500+ team members, and a portfolio of 11+ successful products in Tier 1–3 markets. We are actively scaling new products and markets, building strong affiliate ecosystems, and strengthening our position within the industry.

ABOUT THE ROLE

We are looking for an experienced Coach / Business Trainer to join our VIP Department and help elevate communication quality, service standards, and team performance.

This role is ideal for a professional who goes beyond delivering training sessions. We are looking for someone who can build effective development systems, improve VIP communication standards, and drive measurable improvements across the team.

WHAT YOU WILL DO

• Assess the current skills, competencies, and development needs of VIP Managers
• Design, implement, and continuously improve onboarding and training programs
• Conduct training sessions, workshops, and individual coaching sessions
• Develop communication standards, scripts, training materials, and guidelines
• Improve the quality of interactions with VIP and Platinum players
• Help shape and maintain a premium customer experience throughout the player lifecycle
• Analyze real communication cases and identify opportunities for improvement
• Provide ongoing feedback, mentorship, and support to team members
• Monitor training effectiveness and implement best practices to improve performance
• Introduce premium service standards and customer-centric communication approaches

WHAT WE ARE LOOKING FOR

• 3+ years of experience as a Coach, Business Trainer, Learning & Development Specialist, or similar role
• Proven experience building training systems and development programs from scratch
• Strong communication, coaching, and facilitation skills
• High emotional intelligence and ability to work with different personality types
• Experience training client-facing teams, such as VIP, Sales, Retention, Customer Support, or Account Management
• Understanding of premium service principles, retention strategies, and customer psychology
• Ability to transform insights into actionable development plans and measurable improvements
• Strong organizational skills, leadership mindset, and ability to work independently
• Fluent Russian is mandatory
• Experience in iGaming, VIP Management, Retention, Luxury Services, or Hospitality will be considered a strong advantage

WHO WILL SUCCEED IN THIS ROLE

• Someone who is passionate about developing people and building high-performing teams
• Understands VIP client expectations and communication psychology
• Can create scalable training processes and quality standards
• Combines analytical thinking with strong interpersonal skills
• Focuses on measurable business impact rather than training for the sake of training

WHY JOIN US

• Fully remote work: Monday–Friday, 10:00–19:00 (UTC+2)
• Competitive salary aligned with your expertise and contribution
• Paid vacation, sick leave, and an additional birthday day off
• Professional growth and continuous development opportunities
• Internal knowledge-sharing sessions and company events
• Fast decision-making processes without excessive bureaucracy
• Freedom from micromanagement and rigid hierarchies
• Opportunity to influence VIP service standards and team development strategy
• Dynamic environment with ambitious goals and expansion plans