Jobs at Djinni

YouControl is an analytical system that from more than 220 sources forms a complete profile for each company and individual entrepreneur of Ukraine on the basis of open data, tracks changes in state registers and visualises links between affiliated persons. It contains data for checking foreign companies. The system allows businesses to check counterparties, as well as to look for new potential customers and partners. 
 

We are seeking a Middle DevOps Engineer to join our energetic and proactive team.
 

Your Key Responsibilities and Contributions:

• Participate in the development and implementation of a new approach to infrastructure. Infrastructure as Code (IaC) tools will serve as the main mechanism for managing the platform.
• Ensure high availability of applications and configure redundancy of platform components for company products.
• Supporting the daily operations and maintenance of company projects.
• Maintain product monitoring systems. Respond proactively to incidents to ensure a high level of SLA for B2B clients.
   

Key Required Skills:

• 3+ years of hands-on experience working closely with product development teams.
• 3+ years of experience with both on-premise solutions and cloud providers.
• Experience in configuring, maintaining, and supporting the reliability and uptime of infrastructure components (databases, virtualization clusters, common infrastructure).
• Familiarity with IaC tools (Terraform / Ansible).
• Solid knowledge of Unix systems at the system administrator level. Strong understanding of the OSI model.
• Understanding of virtualization/containerization principles and environments (KVM, LXC, Docker).
• Proficiency with monitoring systems (Zabbix / Prometheus)
• Familiarity with CI/CD tools (GitLab / Jenkins / etc.)
• Familiarity  with Kubernetes (K8s) in production environments.
   

Nice to Have:

• Knowledge of dynamic routing protocols (BGP, OSPF).
• Experience working with Proxmox / OpenNebula as core virtualization controllers.
• Familiarity  with any of the big cloud providers
  
  We offer:
• Competitive salary.
• Comfortable working environment.
• We provide employees with paid vacation, medical insurance and English language courses. 
• A system of internal and external training for experience exchange and professional growth.
• Friendly atmosphere with colleagues who are always ready to help.

We are seeking an experienced Head of Product/ СРО to drive strategic growth and optimization of our multi-brand portfolio in the iGaming industry. This role requires a data-driven leader who can manage complex product ecosystems while collaborating across multiple departments to deliver exceptional user experiences and business results.

HOW YOU WILL MAKE AN IMPACT

Strategic brands management

• Develop and implement brands growth strategies for the affiliate program.
• Analyze market competition and identify growth opportunities.
• Optimize brands user experience (UX/UI).
• Introduce new features, automate processes, and enhance products performance.

Collaboration with the Marketing Department

• Develop attractive offers and bonus structures for partners (exclusive bonuses/events).
• Monitor partner performance and segment them based on efficiency.
• Optimize the product for efficient traffic acquisition across different channels.

Analytics and Performance Control

• Track key metrics (LTV, ARPPU, GRR, Dep Sum, churn rate, etc.).
• Work with PBI reports to identify bottlenecks in the product.
• Analyze traffic sources and player behavioral patterns.
• Conduct daily KPI analysis, detect anomalies, and resolve them.
• Collaborate with the analytics team to create dashboards and reports for product insights.

Internal Team Collaboration & Product Team Management

• Work closely with marketing, design, retention, legal, development, finance, and support

teams.

• Define tasks for designers and developers (API integrations, UI improvements).
• Analyze and optimize payment solutions.
• Develop and improve internal product department workflows and cross-team interactions.
• Prioritize tasks for the development and product teams.

Compliance & Security

• Ensure brand compliance with legal department requirements under available licenses.
• Monitor traffic quality and gaming activity.

Innovation & Scaling

• Improve the efficiency of new traffic acquisition channels.
• Ensure timely launches of new brands and features.
• Develop strategies for maintaining and growing existing brands.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 5+ years product management with 3+ years in iGaming
• Strong UX/UI and conversion optimization knowledge
• Expertise in gaming metrics (LTV, ARPPU, GRR, churn rates etc.)
• Proven cross-functional team leadership experience
• Strategic thinker with execution focus
• Strong analytical and problem-solving abilities
• Ability to thrive in fast-paced, multi-brand environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced SEO Specialist to launch and scale a content-driven iGaming project — an expert hub focused on casino games and gaming ecosystems. The primary goal is to drive high-quality traffic and convert it into leads for casino brands.

This is not a classic review-based SEO role. The focus is on building a structured, content-led SEO product, including pages around games, mechanics, formats, long-tail keyword clusters, and expert-level content.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:
- 2–3+ years of SEO experience, including at least 1.5 years in iGaming / betting
- Proven experience with content-driven SEO projects
- Strong understanding of site structure, content optimization, and meta data
- Hands-on experience with On-Page and Off-Page SEO (including grey/white/black hat techniques)
- Advanced use of tools such as Google Search Console, Ahrefs / Semrush, Screaming Frog, and analytics platforms
- Understanding of building SEO strategies beyond traditional review sites, satellites, and cross-brand approaches — focusing on expert content hubs

HOW YOU WILL MAKE AN IMPACT:
- Launch the project from scratch, including defining and executing the SEO strategy
- Collect, expand, and cluster semantic core across games, mechanics, and related user intents
- Design and develop site structure: categories, sections, and landing pages
- Build SEO logic for different page types
- Develop and optimize internal linking structure
- Identify growth opportunities through new keyword clusters and page formats
- Work closely with content:
- Prepare detailed briefs for writers
- Use AI tools where applicable for content generation
- Review, edit, and optimize content for SEO and search intent
- Improve structure and performance of existing pages
- Conduct basic SEO audits and create tasks for developers
- Monitor and control implementation of SEO improvements
- Optimize conversion from traffic to casino brand leads
- Perform competitor analysis and identify best practices
- Build and manage backlink profile using various strategies (white/grey/black hat)
- Implement optimizations to improve visibility in LLM-based search results

WHY YOU’LL LOVE IT HERE:
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

Job Summary:

Join JustMarkets as our Head of Performance, a leadership role responsible for shaping and executing the company’s performance strategy at scale. You will own the design and evolution of a company-wide performance framework that translates business goals into measurable outcomes, ensures consistent standards across teams, and provides leadership with a clear, data-driven view of how the business performs.This role plays a critical part in building a meritocratic organisation by linking performance to real business impact, enabling disciplined execution, objective decision-making, and sustainable growth.

Responsibilities:

• Design and continuously evolve a unified performance framework across all functions and regions, ensuring alignment with business strategy and priorities
• Translate company goals into clear, measurable performance standards and scorecards in collaboration with functional leaders
• Own the end-to-end quarterly performance cycle, ensuring disciplined execution, data integrity, and consistency across teams
• Lead performance and calibration discussions with senior management and C-level stakeholders to ensure objective, comparable evaluation
• Assess the quality and effectiveness of KPIs used across the business; challenge and refine metrics that do not reflect real outcomes
• Identify performance risks, inefficiencies, and misalignment between targets, execution, and results
• Ensure performance outcomes are used consistently in promotion, underperformance (PIP/exit), and reward decisions
• Partner with Finance and HR leadership to align performance results with compensation, bonuses, and salary review processes
• Define and enforce standards and guardrails for KPIs and metrics used in performance-related decision-making
• Prepare analytical materials and recommendations for executive committees related to performance, promotions, and rewards
• Build and lead a team responsible for performance operations, analytics, and governance
• Continuously improve performance systems and decision-making processes to support company growth and organisational maturity

Requirements:

• 7+ years of professional experience in strategy, business operations, analytics, consulting, or performance-related leadership roles
• Minimum 3 years of experience in a senior leadership or management position
• Proven experience designing and operating performance frameworks in fast-growing, metrics-driven organisations
• Strong understanding of how performance metrics connect to business results, efficiency, and growth
• Experience leading structured performance or calibration discussions with senior and executive stakeholders
• Highly analytical mindset with the ability to identify root causes, inconsistencies, and performance risks through data
• Ability to manage complex, time-bound initiatives with high standards for execution discipline and data quality
• Strong communication and stakeholder management skills, including the ability to challenge assumptions and influence senior leaders constructively
• High level of ownership, integrity, and discretion when working with sensitive information
• Fluency in English; Ukrainian or Russian is a strong advantage
• Willingness to work from the Cyprus office

Will be a plus:

• Experience in fintech, brokerage, payments, or other regulated, metrics-driven industries
• Background in top-tier consulting (McKinsey, BCG, Bain) or strategy roles in hyper-growth technology companies
• Experience linking performance metrics to compensation, incentives, or investment decisions
• Hands-on experience with BI, analytics platforms, or performance management tools

We offer:

• Opportunity to work for a leading international brokerage company
• A high-impact leadership role with direct exposure to the CEO and executive team
• Chance to design and scale a company-wide performance system from the ground up
• 21 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays according to the Cyprus Public holiday list
• Medical insurance
• Extensive relocation package
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear, and related expenses)

RoyalFlushAffs is a fast-growing performance marketing network connecting high-quality traffic sources with leading Forex and Crypto brands worldwide.

We’re expanding our media buying team and looking for a skilled Crypto Media Buyer who knows how to turn ad spend into measurable, scalable results.

🔹 Responsibilities

• Launch, manage, and scale paid campaigns across Facebook, Google, TikTok, Native, UAC, and other platforms
• Optimize funnels to improve lead quality, conversion rates, and ROI
• Manage daily budgets and meet performance KPIs
• Test and optimize creatives, audiences, angles, and landing pages
• Analyze campaign data and adjust strategies to maximize profitability
• Collaborate with the creative team to build high-performing ad assets
• Identify new GEOs, traffic sources, and scaling opportunities
• Ensure campaigns follow platform policies and compliance standards
   

🔹 Requirements

• Proven experience in Forex and/or Crypto media buying (mandatory)
• Strong understanding of paid traffic mechanics and performance optimization
• Hands-on experience with Facebook Ads, Google Ads, TikTok, Native, or Push
• Ability to manage budgets responsibly and scale winning campaigns
• Data-driven mindset with strong analytical skills
• Creative thinking combined with a performance-focused approach
   

🔹 What We Offer

• Competitive base salary + performance-based bonuses
• High budgets and freedom to test and scale
• Access to exclusive Forex & Crypto offers with strong CRs
• Fully remote work with a flexible schedule
• Long-term cooperation and growth opportunities

Affiliate Manager (iGaming) – Join RoyalFlush Affiliates!

We are a rapidly growing casino affiliate network, working with top casino brands worldwide. We are looking for an experienced Affiliate Manager with a strong portfolio to join our team and drive high-quality traffic to our partners.

https://royalflushaffiliates.com
 

Responsibilities:

Manage, and build relationships with affiliates.
Develop and execute strategies to maximize affiliate performance.
Negotiate deals and commissions to ensure optimal profitability.
Analyze campaign performance and optimize traffic sources.
Stay up to date with industry trends to identify new opportunities.
 

Requirements:

✅ English B2+

✅ Great written and verbal communication skills.

✅ Proven experience as an Affiliate Manager in the iGaming industry.
✅ Strong portfolio of successful affiliate partnerships and networks.
✅ Knowledge of affiliate marketing platforms, analytics, and tracking tools.
✅ Excellent negotiation and relationship-building skills.
✅ Ability to analyze data and optimize traffic sources.
 

What We Offer:

Competitive fixed salary + high-performance bonuses.
Work with exclusive casino deals and high-payout programs.
Flexible schedule & remote work options.
Growth opportunities in a leading affiliate network.

Ready to take your affiliate career to the next level? Apply now!

Remote work.

Online interview in English!

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We are looking for a Head of Media Buying!

Requirements:

• 5-plus-year of successful proven experience with Facebook/Google/ In-app in the iGaming (Gambling&Betting);
• Successful proven experience Head of media buying 3 year plus;
• Managing more than 25 + person at team;
• Ability to effectively manage large advertising Budgets (from $1,000,000 per month)
• Availability of successful cases in the gambling niche in the CIS/Latam markets
• Deep understanding of basic metrics of the Conversion Rate and Unity Economy (ROI, NGR, GGR, LTV, CTR, CPC, CPM, CPA, CPL, etc.);
• Experience in working with Antidetect Browser and Tracking Systems;
• A high-level understanding of how the major advertising Facebook / Google / In-app platforms (placements, auto-rules, launch methods);
• Ability to moderate creatives and links on the previously mentioned platforms;
• Ability to work independently with cloaking and filtration systems (Adspect, Palladium, Im Klo, HideClick, Keitaro, Android/IOS apps, PWA apps, etc.);
• Ability to collect test results (advertising), draw conclusions and suggestions for further actions;
• High skills to analyze and optimize advertising campaigns to achieve specified KPIs.
• Experience in А/B testing;
• Planning budget and control;
• Experience with a lot of traffic, ability to work with a large array of information;
• English – B1 and above.

Will be plus

• Experience in other Traffic Sources (TikTok, ASO/ ASA, Networks, Influence, etc.);
• Experience in BI/Analytics services (Tableau/Google Data Studio/Power BI, etc.).

Responsibilities:

• Management and build team;
• Individual purchase of traffic at the initial stages, further training of your buyers;
• Regularly building Marketing Hypotheses and conducting A/B tests to generate new profitable approaches to traffic generation;
• Setting the Terms of Reference for the necessary promotional materials;
• Competent budget management;
• Together with the team, the formation of media strategies, calculation of the KPI funnel;
• Monitoring the implementation of own traffic KPIs and finding ways to continuously improve them;
• Regular reporting on performance and profit;
• Market and Competitor Analysis;
• Planning and calculation of Traffic Streams.

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided.
- Paid vacations, sick leave, personal events days, days off.
- Referral program — enjoy cooperation with your colleagues and get the bonus.
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
- Rewards program for mentoring and coaching colleagues.
- Free internal English courses.
- In-house Travel Service.
- Multiple internal activities.
- Other benefits could be added based on your location.

We’re looking for a detail-oriented and proactive Junior Accountant / Accounting Assistant to join our finance department. In this role, you’ll help ensure smooth and accurate financial operations by supporting day-to-day accounting tasks, payments, and reconciliations.

What you’ll be working on:

• Process and reconcile daily bank transactions;
• Classify and allocate transactions accurately in the accounting system;
• Review and verify expense reimbursement requests and supporting documents;
• Support monthly payroll preparation;
• Assist with accounts payable and receivable processes;
• Create and manage finance-related tasks in Jira to track workflows and progress;
• Communicate with employees and contractors regarding invoices and payments;
• Maintain accurate and organized financial records in the ERP system.

Why work with us? 

• Comprehensive benefits package;
• Comfortable office in Kyiv with Starlink and electric generator;
• Flexible working hours and hybrid work options;
• Access to the latest tools and technologies;
• Opportunities for professional development and career advancement.

About you (preferred requirements for this role):

• 1–3 years of experience in accounting, bookkeeping, or finance operations;
• Bachelor’s degree in Accounting, Finance, or a related field;
• Strong attention to detail and commitment to accuracy;
• Proficiency with Excel or Google Sheets;
• Experience with Odoo is a plus;
• Intermediate English (written and reading).

Nice to Have:

• Experience using Odoo ERP
• Familiarity with Jira or similar task management tools

What We Expect From You:

• A structured, detail-oriented approach to daily work
• The ability to spot inconsistencies and follow up proactively
• Clear, proactive communication and a sense of ownership over your tasks

We are looking for an Affiliate Operations & Anti-Fraud Analyst to support our Affiliate team by ensuring traffic quality, accurate partner reconciliations, and correct payout calculations.

This role combines affiliate operations and fraud analysis, helping us maintain transparent relationships with partners and protect the business from low-quality or fraudulent traffic.

HOW YOU WILL MAKE AN IMPACT:

• Analyze affiliate traffic across CPA / RevShare / Hybrid models;
• Detect fraud patterns (bot traffic, duplicates, incentive traffic, low-quality traffic);
• Cross-check traffic and player data across multiple platforms;
• Perform monthly reconciliations with affiliate partners;
• Calculate and verify final payout amounts;
• Ensure invoice accuracy before submitting to the finance team;
• Communicate with partners regarding discrepancies and fraud cases;
• Align and approve final reconciliation results with affiliates;
• Clearly explain discrepancies and defend calculations;
• Support Affiliate Managers with operational tasks and data validation.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 1+ years of experience in affiliate operations, traffic analysis, fraud, risk, or similar roles;
• Strong understanding of affiliate models (CPA, RevShare, Hybrid);
• Experience with reconciliation processes and payout calculations;
• Understanding of tracking systems, postbacks, and attribution logic;
• Knowledge of fraud detection principles (bot traffic, duplicates, incentive traffic, chargebacks);
• Strong Excel / Google Sheets skills;
• Ability to work with large datasets and meet deadlines;
• Intermediate English for partner communication. 

WILL BE A PLUS:

• Basic understanding of AML/KYC principles;
• Experience in iGaming / betting / high-risk verticals;
• Experience working with large volumes of traffic and payouts. 
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

About the job:
We are looking for an experienced DevOps & Platform Engineer (Lead) to join the core team of a high-scale, mission-critical platform.

Self-motivated, quick learner, and proactive individual with a can-do attitude.

Strong English communication skills and ability to collaborate effectively within a team.

Responsibilities:

• Design, build, and maintain On-Prem and Cloud-based infrastructure.
• Running and optimizing multi environment infrastructure (development, staging, production) with clear operational processes.

• Manage and operate Kubernetes clusters at scale.

• Build and maintain CI/CD pipelines.

• Support microservices built.

• Implement security best practices.

• Monitoring, logging, and alerting.

• Improve performance, scalability, and system resilience.
• Ability to troubleshoot complex production issues across networking, Kubernetes, cloud services, and application layers.

• Collaborate with development and operations teams to identify and address bottlenecks in the software delivery lifecycle.

Requirements:

• 7+ years of hands-on DevOps & Platform experience.

• Strong experience with AWS (EC2, EKS, RDS, S3, VPC, IAM)

• Proven experience with Kubernetes and Helm

• Solid experience with Docker and containerized environments

• Hands-on experience building CI/CD pipelines

• Experience with Infrastructure as Code tools

• Experience working on mission-critical systems (payments, fintech, banking, gaming or similar)

• Ability to operate and troubleshoot production systems under pressure

Nice to Have

• Experience leading complex infrastructure projects (e.g. migration from one cloud provider to another).
• Experience implementing and designing disaster recovery strategies.
• Experience and understanding of networking, security, and scaling.

Ready to offer:

Social benefits, paid vacations, sick-leaves

Career possibilities with growing team.

Mirko Solutions is an international IT company specializing in web and mobile development for clients across the US, Canada, EU, and Australia. We are growing rapidly and are looking for a strong Technical Lead to join our team and drive complex, high-impact projects.

At the moment, we are looking for a part-time Technical Lead with the possibility of transitioning to a full-time role based on performance and business needs

Job Requirements:

• 5+ years of software engineering experience
• Strong hands-on experience with at least 2+ of the following:
  • Java (Spring / Spring Boot)
  • Node.js (TypeScript, NestJS, Express)
  • .NET (C#, .NET Core)
  • PHP (Laravel, Symfony)
• Proven experience as a Tech Lead / Team Lead / Architect
• Strong background in designing scalable and distributed systems
• Experience with cloud platforms (AWS / Azure / GCP)
• Solid knowledge of SQL and NoSQL databases
• Experience with Docker and Kubernetes
• Experience integrating multiple third-party services
• Strong problem-solving and decision-making skills

Responsibilities

• Take full technical ownership of one or multiple projects
• Design and implement scalable, high-performance systems across multiple tech stacks
• Stay hands-on with development while leading the team
• Define architecture, engineering standards, and best practices
• Collaborate with product managers, stakeholders, and clients
• Mentor engineers, conduct code reviews, and grow the team’s technical expertise
• Drive delivery together with project / delivery managers
• Improve development processes, CI/CD, and system reliability
• Work with third-party services and integrations across different domains

Nice to have

• Experience working in multi-stack environments
• Background with high-load or real-time systems
• Understanding of microservices and event-driven architecture
• Experience with DevOps practices (Terraform, CI/CD pipelines)
• Experience in outsourcing

We provide the following for our employees:

• Competitive salary according to qualification
• Comfortable working environment
• Experienced colleagues
• Opportunity to work with interesting projects,
• Regular performance reviews
• Friendly atmosphere, care for the comfort of professionals

We are currently seeking a qualified and experienced Technical support (night) engineer to join our team.

Preferred skills:

 - Working experience in gambling support/tech support teams;
 - Working experience with RMG projects.

Must have skills:

 - Strong user of Jira Software/Jira service management/Any desk/ Google workspace, etc.
 - English level: Upper-Intermediate;
 - Strong verbal and corporate communication skills;
 - Understanding of the software lifecycle;
 - Ability to learn quickly and work as a part of a team;
 - A challenging and inquiring mind;
 - Attention to detail and tenacity;
 - Quick logical thinking;
 - Sociability, communicability;

Responsibilities:

 - Monitoring of high-priority services,
 - Testing: performance and the new functionality used;
 - Diagnostics and solution of user problems when working with the software used;
 - Prioritizing user requests;
 - Providing individual solutions for customers based on their business needs.

 - Working hours from 21:00 to 9:00 (2/2)

At A-Players, we are looking for a Marketing Data Analyst with experience in performance marketing analytics and web products. In this role, you will work with large-scale advertising data, develop and maintain attribution models, and evaluate the effectiveness of marketing channels to drive revenue growth.
 

We need a professional who is not only technically skilled, but also excels at data analysis, insight generation, and translating complex data into actionable recommendations that impact business decisions.

‍

Responsibilities:

• Marketing Attribution: Build and maintain attribution models, including working with MMP data.
• Channel Performance: Analyze the effectiveness of advertising channels (Facebook Ads, Google Ads, etc.).
• Billing Analytics: Analyze payment data, monetization funnels, and conversion rates across PSPs.
• A/B Testing: Design experiments, perform statistical analysis, and interpret results.
• Automation: Develop and maintain Airflow DAGs, write Python scripts for data analysis and processing.‍

• BigQuery: Write complex SQL queries, optimize performance, and conduct data exploration.

   

What we look for:

• 2+ years of experience as a Marketing Data Analyst / Growth Analyst / Performance Analyst.
• Experience working with attribution data.
• Experience analyzing advertising channels such as Facebook Ads and Google Ads.‍
• SQL (advanced): window functions, CTEs, complex joins, query optimization.‍
• BigQuery: experience working with large-scale datasets, understanding of partitioning and cost optimization.‍
• Python: scripting for data analysis, automation, and data processing.‍
• Marketing Attribution: understanding of attribution models, experience with MMPs (AppsFlyer or Adjust).‍

• A/B Testing: strong statistical thinking and ability to correctly interpret results.

   

Nice to have:

• Airflow: writing and maintaining DAGs.
• dbt: working with data models.
• Billing/PSP data: experience working with systems like Stripe, PayPal, Primer.‍

• MMM (Media Mix Modeling): basic understanding.

   

We offer:

• Exciting challenges and growth prospects together with an international company.
• High decision-making speed and diverse projects.
• Flexibility in approaches, no processes for the sake of processes.
• Effective and friendly communication at any level.
• Highly competitive compensation package that recognizes your expertise and experience, Performance Review practice to exchange feedback and discuss terms of cooperation.
• Flexible schedule, opportunity to work in a stylish and comfortable office or remotely.
• Respect for work-life balance (holidays, sick days - of course).
• Bright corporate events and gifts for employees.
• Additional medical insurance.
• Compensation for specialized training and conference attendance.
• Restaurant lunches at the company's expense for those working in the office, endless supplies of delicious food all year round.

Dataweb Global Group is looking for an experienced Customer Service Engineer to join our Client Service team. This role focuses on handling complex client issues, owning escalations, and ensuring high-quality infrastructure solutions are properly designed, validated, and delivered.
You will act as the highest technical escalation point for customer-facing teams, working closely with customers, L1/L2 support, and internal engineering teams to design/resolve advanced infrastructure challenges.

Dataweb Global Group is an international hosting and IaaS service provider delivering enterprise-grade infrastructure solutions, including Bare Metal, cloud platforms, and content delivery services (CDN).

We support customers operating high-load and mission-critical systems such as VoD platforms, AdTech/MarTech, FinTech, AI/ML workloads, gaming, and more.

Our mission is to provide personalized solutions for businesses and the people behind them.

Responsibilities:

• Act as a bridge between technical teams and the client, ensuring mutually beneficial collaboration
• Troubleshoot and resolve advanced problems involving servers, networks, storage, and cloud environments
• Analyze customer requirements and assist in designing robust, scalable infrastructure solutions
• Align proposed solutions with the client, clearly explaining technical parameters and trade-offs using best practices
• Coordinate and oversee the full internal workflow related to orders, ensuring effective communication with customers and technical teams at all stages
• Ensure that the final solution meets the initial client requirements
• Manage full documentation for each order (contracts, invoices, etc.) and maintain accurate records in internal systems
• Collect and analyze request data, generating insights and improvement proposals based on findings

Requirements:

• Experience in IT infrastructure (hosting, cloud, data centers, CDN)
• Deep understanding of:
  • Server hardware (CPU, RAM, storage, RAID, GPU)
  • Linux-based systems (strongly preferred)
  • Networking fundamentals (TCP/IP, routing, firewalls, load balancing)
• Experience supporting B2B customers and participating in designing technical solutions
• Experience designing technical solutions or configurations tailored to client needs
• Ability to explain complex technical concepts in a clear and simple way
• Experience working with documentation and technical specifications
• English proficiency at Upper-Intermediate level or higher
• Strong communication skills and structured thinking
• Results-oriented mindset with the ability to find optimal solutions

We offer:

• Competitive payment
• Opportunity to work from any place in Europe (we provide technical support)
• 25 working days for rest annually, and also paid sick leaves
• Different benefits: lunches, insurance, English courses, corporate activities and gifts. Also, we actively support brave Armed Forces of Ukraine soldiers and donate to their needs together

Let’s stay strong!
We look forward to welcoming you as part of our team.

Dataweb Global Group is looking for a Customer Experience Manager.

We are looking for a specialist who will help make client service operations transparent, manageable, and efficient. In this role, you will work at the intersection of data and processes: participating in workflows and analyzing how they are executed, identifying bottlenecks and systemic issues, and proposing and implementing improvements that directly impact speed, quality, and overall customer experience — both for internal stakeholders and external clients.

Dataweb Global Group is an international IT infrastructure service provider. We deliver comprehensive IT infrastructure solutions based on dedicated servers, cloud services, and content delivery (CDN).

Our clients are companies that require custom solutions to manage high computational workloads, including VoD platforms, Martech/Adtech, Fintech, AI/ML, gaming, and more.

Our mission is to provide personalized solutions for both business needs and the people behind them.
 

Responsibilities:

• Track key service KPIs (Lead Time, SLA, First Time Fix Rate, Customer Satisfaction), perform regular analysis, and identify deviations
• Analyze client request handling processes, document them, and identify bottlenecks, inefficiencies, and duplication
• Monitor statuses, timelines, agreements, and key milestones of requests and projects
• Identify blockers, risks, and process inefficiencies, and initiate their resolution
• Conduct Root Cause Analysis (RCA) of incidents, distinguishing between systemic and human factors, and provide conclusions and recommendations
• Initiate process optimization and service quality improvement initiatives, including the use of AI tools
• Support the implementation of changes in collaboration with process owners and cross-functional teams
• Maintain and update documentation, and implement standards, templates, and best practices for process and documentation management
• Analyze customer service usage to identify patterns and develop predictive models

Requirements:

• Experience in operations, service delivery, analytics, or project coordination within IT/infrastructure companies
• Experience in analyzing processes, workflows, and operational metrics
• Experience working with key service KPIs (Lead Time, SLA, First Time Fix Rate, CSAT)
• Experience in sales or client communication is a plus
• Understanding of process optimization approaches and continuous improvement practices
• Strong analytical thinking, problem-solving skills, and attention to detail
• Confident PC user with advanced skills in Excel, Google Workspace, Jira, and Confluence
• Experience working with documentation, including creation of SOPs and standards
• Experience collaborating with cross-functional teams and supporting change implementation
• English proficiency at Upper-Intermediate level or higher
• Strong communication skills, ability to interact effectively with different stakeholders, and stress resilience

We offer:

• Competitive payment
• Opportunity to work from any place in Europe (we provide technical support)
• 25 working days for rest annually, and also paid sick leaves
• Different benefits: lunches, insurance, English courses, corporate activities and gifts. Also, we actively support brave Armed Forces of Ukraine soldiers and donate to their needs together
   

Let’s stay strong! 

We look forward to welcoming you as part of our team.