Jobs at Djinni

We are looking for an experienced Business Analyst to join our team and contribute to innovative projects.

Requirements:

• 3+ years of experience as a Business Analyst in the software development industry, preferably within outsourcing companies.

• Solid understanding of the GameDev domain

• Strong experience with requirements management throughout the full SDLC.
• Hands-on experience with requirements elicitation, analysis, documentation, validation, and change management.

• Ability to translate business needs into clear and structured functional and non-functional requirements, user stories, use cases, and acceptance criteria.
• Experience working with Jira and Confluence.
• Good understanding of Agile/Scrum development methodologies.
•Strong analytical, critical-thinking, and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Upper-Intermediate (B2+) English or higher, both written and spoken.

What we offer:

• Remote working format
• Flexible working hours
• Informal and friendly atmosphere
• The ability to focus on your work: a lack of bureaucracy and micromanagement
• 20 paid vacation days
• 7 paid sick leaves
• Education reimbursement

Recruitment process: Recruitment interview — Technical interview

Must have:

• Strong hands-on experience with AWS cloud platform, including services such as ECS (Fargate), Lambda, API Gateway, DynamoDB, ElastiCache,
• OpenSearch, VPC networking, and AWS Security Hub
• Deep experience with Infrastructure as Code using Terraform, including designing reusable modules and managing multi-environment, multi-region infrastructure
• Strong experience designing and maintaining CI/CD pipelines (GitLab CI)
• Experience implementing automation-driven infrastructure and deployment processes
• Experience implementing GitOps or automated infrastructure lifecycle management
• Strong knowledge of Git workflows and collaborative development practices
• Experience implementing security and compliance controls in cloud infrastructure and CI/CD pipelines
• Ability to design secure, scalable cloud infrastructure platforms with security embedded by default

Nice to have:

• Strong scripting and automation skills using Python / PowerShell / Bash
• Experience with Datadog monitoring and observability platform
• Experience working with multi-account AWS environments
• Knowledge of Linux and Windows environments
• Experience integrating cloud security tooling (Orca Security or similar)
• Experience designing cloud governance frameworks, guardrails, and security policies
• Experience designing infrastructure governance and guardrails
• AWS or Terraform certifications

Job Responsibilities

• Platform Engineering
• Design and develop automation frameworks for provisioning, deploying, and managing cloud infrastructure
• Build and maintain reusable Terraform modules and shared infrastructure components
• Ensure infrastructure modules and automation frameworks include security controls, secure defaults, and compliance guardrails
• Develop, improve and standardize CI/CD pipelines and deployment automation across services and environments
• Develop self-service infrastructure capabilities that allow engineering teams to provision environments and services through automation
• Identify and eliminate manual operational processes through automation and platform capabilities
• Developer Enablement
• Work closely with development teams to improve deployment workflows and development lifecycle efficiency
• Enable teams through automation, tooling, and self-service infrastructure capabilities
• Platform Reliability & Observability
• Improve platform monitoring, observability, and operational visibility using tools such as Datadog
• Ensure security and reliability best practices are integrated into infrastructure and deployment automation

Department/Project Description

Department/Project Description
GL Healthcare Division Program is looking for a DevOps Engineer to join the Reliability Engineering team responsible for the mission-critical medical data processing systems infrastructure development and operation.

We have a trusted relationship with the Client, a multinational MedTech corporation with which we have been cooperating for over 20 years.

Project Description:

Our Surveillance and Regulatory Technology division delivers innovative solutions that protect financial and reputational interests from potentially criminal or inappropriate behaviour. Through real-time sanction and embargo filtering, operational risk controls, and sophisticated fraud detection, our systems protect both clients and the organization, ensuring compliance with global regulations.
We are launching several new AI initiatives to integrate advanced machine learning and cognitive capabilities into our platforms. We are seeking a highly analytical Senior Software Engineer to participate actively in every phase of the software development lifecycle. In this role, you will help design and build modern applications, with a strong focus on implementing Large Language Models (LLMs), RAG systems, and agentic workflows.

Responsibilities:

• Application Development: Collaborate within a global, distributed team to build and deliver robust, scalable, and secure microservices and applications.
• AI & LLM Integration: Actively contribute to the development of new AI features, implementing LLM-based solutions, Retrieval-Augmented Generation (RAG) pipelines, and LLM agents.
• Full SDLC Participation: Engage in the entire software development lifecycle, from analysing requirements and brainstorming technical solutions to writing clean code, testing, and deployment.
• Quality & Automation: Embrace automated unit/integration testing (TDD/BDD) and modern CI/CD practices as standard engineering disciplines.

Mandatory Skills Description:

AI & Emerging Technologies
• Generative AI & LLMs: Solid conceptual and practical understanding of Large Language Models (LLMs).
• Advanced AI Architectures: Knowledge of Retrieval-Augmented Generation (RAG), LLM agents, and agentic architectures.
• AI Frameworks & Tools: Exposure to or experience with Spring AI, Python-based AI frameworks (e.g., LangChain, LlamaIndex), and cloud AI platforms such as Google Cloud Vertex AI.

Backend Engineering & Language Skills
• Java & Spring Boot (Strong Advantage): Prior experience with modern Java (Java 17/21) and the Spring Boot framework is highly preferred and considered a major asset, though candidates with strong backgrounds in other enterprise languages (such as Python) who are willing to work in a hybrid environment are welcome.
• Message-Driven Systems: Experience with data streaming and messaging technologies like Apache Kafka, IBM MQ, or equivalent tools.
• Cloud & DevOps: Practical experience with cloud-native application development (Google Cloud Platform experience is a strong plus) and container technologies (Docker, Kubernetes, or OpenShift).

Mindset & Methodology
• 3+ years of software engineering experience with a highly analytical and problem-solving mindset.
• Experience working in Agile environments (Scrum, Jira, Confluence).
• Commitment to high-quality code, testing standards (TDD/BDD), and modern CI/CD build chains (Maven, Gradle, Git, Jenkins/TeamCity).

Nice-to-Have Skills Description:

N/A

Languages:

English: B2 Upper Intermediate

Project Description:

Join our Development Center in Bucharest, and become a member of our open-minded, progressive and professional team. In this role you will be working on projects for one our world famous clients.
You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client.
On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.

Responsibilities:

• Perform functional, regression, integration, load and stress testing
• Identify bugs and issues, maintain documentation
• Coordinate bug fixes with Development teams
• Maintain test environments
• Develop and extend in-house testing automation tools and test frameworks
• Develop QA Processes and Procedures
• Plan and implement full set of test automation activities: create, maintain and execute automated tests
• Working in a global environment with distributed delivery teams developing microservices to meet the functionalities required by the business
• Participate in full development cycle
• Work with BAs and Engineers on functional and non-functional requirements
• Collaborate with other teams to build systems and integrate them together
• Structure the delivery of program elements into epics and user stories, and facilitate integration between various teams output for production releases, with support from BA, Architects, and Scrum Masters / Product Owners
• Participate with development teams in release management and process improvement
• Automate test cases and maintain automation framework

Mandatory Skills Description:

• 5+ years of experience as a QA Automation Engineer
• UI web front end automation tools testing experience
• Advanced Java and Selenium knowledge
• Hands on experience in REST API testing tools, Gherkin/Cucumber, CI/CD tools integrations
• Experience with dev platforms such as BitBucket/GitHub, Artifactory
• Strong technical vision and hands-on experience in software development and test automation, including BDD and TDD
• Automate test cases and maintain automation framework
• Proven experience of delivering results in matrixed organizations under pressure and tight timescales
• Test issues and risks management
• Prior experience working with Scrum practices and Agile software methodologies and tools (Jira, Confluence). Knowledge of Agile/Scrum delivery methodologies.
• Test planning, test design, and test execution
• Test automation framework development and maintenance
• Defect identification, tracking, and root cause analysis
• Excellent analytical and problem-solving skills.
• AI-assisted test case generation from requirements, user stories, and acceptance criteria.
• Effective use of Microsoft Copilot, GitHub Copilot, and other AI-enabled testing tools.
• Prompt engineering for testing use cases and quality scenarios.
• AI-assisted automation script generation and maintenance.
• AI-driven test data generation and test environment preparation.
• Drive adoption of AI tools and practices across testing activities.
• Leverage AI to generate and optimize test cases, test data, and automation scripts.
• Use AI-assisted analysis to improve defect detection, root cause investigation, and test coverage.
• Strong stakeholder management and communication skills

Nice-to-Have Skills Description:

• Hands-on experience with GCP

Languages:

English: B2 Upper Intermediate

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill your business goals. We are looking for a Sales Manager to join our team.

Your position will include:

• Work with external communication channels of the company;
• Identification of customer needs;
• Development of commercial offers;
• Implementation of online/offline sales;
• Interaction with customer service and business development managers;
• Work with leads generated by marketing.

What we expect from the candidate:

• At least 2 years of experience in the gambling industry;
• Fluent in English (written and spoken);
• Experience in sales in the field of IT;
• Understanding of sales and B2B services.
   

What would be a plus:

• Experience of participation in international Gambling exhibitions.

What we offer:
We believe that a happy team builds the best products. Here is how we support you:

• Remote & Flexible: Work from anywhere. Our core hours are 10:00 to 18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).
• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

ClickDealer - an award-winning global marketing agency - is looking for a talented PR Manager to join our in-house PR team. If you love turning company news, partnerships, and industry presence into compelling stories, know how to build relationships with media and event organizers, and can juggle creative ideas with hands-on logistics, we want to meet you!

More about us: clickdealer.com

Key Requirements:

• English proficiency at Upper-Intermediate level or higher;
• Previous experience in marketing or PR will be considered an advantage;
• Strong communication and presentation skills;
• Knowledge of the affiliate/performance marketing industry and ability to track key trends;
• Experience with media relations, partnerships, or content placement is a plus;
• Creative thinking and problem-solving skills;
• Ability to work under pressure and handle multiple tasks simultaneously;
• High level of organization, responsibility, and attention to detail.

Your Future Responsibilities:

• Generate and evaluate PR ideas around company news, bonus programs, offers, partnerships, and market trends;
• Track relevant affiliate marketing resources, awards, rankings, and directories, and manage the company's participation in them;
• Negotiate media placements, partnerships, cross-promotions, and content exchanges;
• Interview internal and external experts and turn their expertise into publishable content;
• Create and coordinate technical briefs/tasks for the product and design teams;
• Research relevant industry events and conferences for company participation;
• Communicate with organizers and negotiate agreements - passes, booths, sponsorships;
• Coordinate the annual team look design and manufacturing process;
• Research and produce branded merch, including business cards, t-shirts, and other items for each conference;
• Prepare financial reporting on event and merch budgets;
• Manage the New Year gift cycle for partners: research (summer), production (autumn), and logistics (winter).

What We Offer:

• Work with a global brand in a dynamic international company;
• Competitive salary (linked to USD), paid vacations and sick leaves, and medical insurance;
• Partial coverage of English language courses and gym expenses;
• Exciting projects and participation in corporate trainings and seminars.

Ready to elevate your career and embark on an exciting journey with ClickDealer? Apply now and become part of our global success story!

Project Description:

Join our Development Centre in Bucharest and become a member of our open-minded, progressive and professional team. In this role you will be working on projects for one our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.

As a Senior Backend Engineer you will be specifically responsible for developing backend services, supporting various applications and business requests as part of a global team.

We are seeking a skilled and collaborative Java Developer to join our engineering team. In this role, you will contribute to the design, development, and maintenance of our high-performance securitization platform. You will work within a modern microservices architecture, leveraging Spring Boot, robust messaging systems, and relational databases to deliver scalable and secure financial technology solutions

For this role, office attendance is 3 days per week.

Responsibilities:

· Feature Development: Design, build, and maintain efficient, reusable, and reliable Java code within a microservices architecture.

· Database Management: Write optimized queries and design schemas utilizing PostgreSQL.

· System Integration: Implement messaging and event-driven patterns using Pub/Sub systems.

· Code Quality: Adhere to clean code principles, conduct thorough code reviews, and write comprehensive unit/integration tests.

· Collaboration: Work closely with cross-functional team members to refine requirements, estimate tasks, and deliver features in an Agile environment.

· Develop new technology applications in partnership with Business and Operations stakeholders to transform the Issuance business

· Working in a global environment with distributed delivery teams developing micro services to meet the functionalities required by the business

· Participate in full development cycle

· Work with QAs and BAs on functional and non-functional requirements

· Collaborate with other teams to build systems and integrate them together

· Collaborate with the architects and engineering community to help define an architectural roadmap and individual solution designs that fit within that roadmap

· Support and enforce automated unit/integration testing as a standard development practice

· Ensure that the software built is reliable and easy to support in production

· Structure the delivery of program elements into epics & stories, and facilitate integration between various teams’ output for production releases, with support from BA, Architects, and Scrum Masters / Product Owners

Mandatory Skills Description:

· Java 21+: Strong proficiency in modern Java (Java 21 or higher), utilizing its latest language features and performance enhancements.

· Spring Framework: Hands-on experience with the Spring Boot ecosystem (Spring Boot 3.x, Spring MVC, Spring Data).

· Architecture: Proven experience building and deploying scalable microservices.

· Database: Solid experience with PostgreSQL (schema design, query optimization, and indexing).

· Messaging: Familiarity with event-driven architecture and Pub/Sub messaging patterns (e.g., Google Cloud Pub/Sub, Kafka, or RabbitMQ).

· Software Craftsmanship: Strong commitment to clean code, SOLID principles, and automated testing (JUnit/Mockito).

· Experienced in designing and developing Microservices systems using the following Tech Stack: Java, Spring Boot, Hibernate, Kubernetes, Helm, Maven, Git, Jenkins/TeamCity.

· Experienced in developing and deploying microservices leveraging cloud technologies. GCP knowledge.

· Strong technical vision and hands-on experience in software development and test automation, including BDD and TDD

· Experience building message-driven applications

· Prior experience working with Scrum practices and Agile software methodologies and tools (Jira, Confluence)

· Ability to develop reusable and performant clean code aligned with good architectural and design principles.

Nice-to-Have Skills Description:

· Cloud Platform: Hands-on experience with Google Cloud Platform (GCP) services (e.g., GKE, Cloud SQL, BigQuery).

We are a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful products operating across Tier 1–3 markets worldwide.

Driven by innovation, data, and operational excellence, we create engaging player experiences and continue to expand our global presence. Our teams work in a dynamic, fast-paced environment where ownership, collaboration, and continuous growth are at the core of everything we do.

We are looking for an experienced Head of VIP  to lead the end-to-end VIP player lifecycle and drive the commercial performance of the VIP segment.

This is a senior leadership role responsible for managing the entire player journey across PreVIP → VIP → High Roll → Reactivation, ensuring sustainable revenue growth, player retention, and operational excellence.

Key Responsibilities

• Own and manage the full VIP lifecycle, including Active VIP, Recovery, Reactivation, and High Roll segments.
• Drive VIP revenue growth by increasing player activity, deposits, retention, and lifetime value.
• Monitor and optimize key performance metrics, including churn, downgrade, reactivation, and VIP base stability.
• Lead the High Roll function, ensuring effective management, retention, and development of high-value players while balancing commercial opportunities and player risk.
• Oversee the PreVIP pipeline, improving conversion into the VIP segment and accelerating the progression of high-potential players.
• Execute retention initiatives and promotional offers in partnership with the Retention team, ensuring they translate into measurable financial results.
• Evaluate the effectiveness of VIP offers and campaigns, providing actionable feedback to improve segmentation and commercial performance.
• Lead and develop multiple management layers, 
• Set objectives, monitor KPIs, and drive operational excellence across all teams.

• Oversee the relevance and effectiveness of VIP communications across all touchpoints, ensuring a consistent player experience.

   

Areas of Responsibility

• VIP Revenue (IN / IN-OUT)
• Active VIP player base
• VIP Retention and Churn
• Reactivation performance
• PreVIP to VIP conversion
• Player engagement, deposit behavior, and lifetime value

• Financial performance of the VIP segment

   

Nice to Have

• Experience managing a PreVIP function.
• Experience designing and optimizing operational processes.

• Proven track record of scaling VIP operations and growing revenue through player lifecycle management.

   

What We Offer

• Fully remote work.
• Competitive compensation package with a fixed salary and a monthly performance-based KPI bonus.
• Paid vacation and sick leave.
• Professional onboarding and continuous support.
• Career growth opportunities within a fast-growing international company.
• Access to a corporate psychologist, including individual and group sessions.
• Monthly professional development training with our Learning & Development Department to strengthen your leadership and professional skills.
• A dynamic international environment where your leadership and results have a direct impact on business success.

Think you're the right fit? We'd be excited to get to know you! Apply now and become part of our growing international team.🚀

Format: remote, full-time, long-term contract 

Time zone: working hours overlapping with UK time (GMT+0) Company: fast-growing, well-funded product company (developer tools / data platform)

Rate: $30–40/h (contractor, net)

About the role

 The company is building a "self-driving" product and is training its own deep learning models on petabytes of product data: events, errors, session replays and more. You will join a new AI research team with real autonomy and direct influence on what gets shipped. This is a research-to-production role: shipping comes first.

What you will work on

- Session replay analysis: faster, cheaper models for detecting user issues, trained on large-scale DOM mutation data

- User behavior prediction: spotting drop-offs and suggesting improvements automatically

- Synthetic user testing: simulating users to catch confusing flows or breakages before release

- Training, evaluating and optimizing transformer-based models, from experiments to production

Requirements

- Strong math background (PhD is a plus) or hands-on experience training models

- Strong PyTorch

- Strong coding skills in Rust, CUDA or C (Rust preferred)

- Solid understanding of Transformer architectures

- Product mindset: you build things that ship, not just notebooks

- Fluent English

Not a fit

- Purely theoretical profiles

- Research-only focus without interest in shipping to production

We expect you are

You’re ready to dive into different challenges and propose a solution. You’re a problem solver with great communication skills, who’re not afraid to take responsibility. You do really care about results and commitment. Bigger challenges — not a problem but an opportunity for you. What is more, you are always in touch with what happens around you so we expect a proactive approach.

Requirements

• 3+ years of performance marketing experience driving user acquisition on Meta, successfully managing monthly budgets of $300,000+.
• Proven experience driving growth for subscription-based B2C mobile apps targeting Western markets, with a focus on Web-to-App funnels across various product lifecycle stages.
• A structured and methodical work style dedicated to rigorous A/B testing, and validating ideas to find the winning formula.
• A data-driven mindset focused on diving deep into metrics, spotting hidden patterns, and translating numbers into strategic decisions.
• High adaptability and the ability to learn quickly to thrive amid uncertainty and rapid changes.

What will you be responsible for

• Setting up, managing, and expanding user acquisition strategies across Meta.
• Analyzing daily KPIs to optimize for revenue goals, evaluating everything from top-of-funnel indicators (CPA, CTR, CR) to in-depth user value metrics (Down-funnel conversion, LTV, ROI).
• Leverage AI-driven martech automations to optimize marketing processes.
• Propose data-driven hypotheses, initiate and manage new creative tests, flow tests — analyze test results, and make changes.

What we offer for your success

• Very warm and friendly working environment and flexible working schedule.
• 20 days off, and 12 sick days paid by the company per year. Paid national holidays.
• Medical insurance, and health protection programs (with COVID-19 and dental coverage).
• Continuous professional development and growth opportunities.

Overview:
SOFTSWISS is hiring an HR Administration Team Lead to join our dynamic HR team. In this role, you will lead the team’s day-to-day work and oversee employment operations across service agreements, EOR contracts and employment contracts in multiple countries. You will help ensure that processes are accurate, timely and well-documented, while identifying opportunities to improve their efficiency and reliability.

You will work closely with Finance, employees, contractors, managers and external service providers to support a consistent experience and resolve complex employment-related cases.
 

Purpose of the role:

You will ensure reliable and efficient HR administration across multiple countries and contract types. By guiding the team, coordinating recurring employment processes and maintaining strong relationships with internal stakeholders and external providers, you’ll support accurate contract administration, timely payroll inputs and continuous improvement of employment operations.
 

Key responsibilities:

• Lead and coordinate the team’s employment operations, setting priorities and ensuring work is accurate, timely, and well-documented
• Support and review existing processes, identify gaps and opportunities for improvement, and implement practical changes that strengthen efficiency, consistency, and control
• Oversee contract administration from preparation and execution through updates and offboarding, across service agreements, EOR contracts, and employment contracts, coordinating employment-related relocation processes as well
• Coordinate payroll inputs and recurring employment processes, including time and absence records, timesheets, leave balances and employee lifecycle changes
• Ensure employment records, documentation and HR system data are accurate and up to date
• Coordinate employment operations across countries and legal entities, working with external providers on local requirements and employee changes
• Advise employees and internal teams on employment arrangements, processes, policies, systems and documentation, involving external providers when needed
• Guide the team through complex cases and questions that require investigation, clarification or approval
   

Required Experience:

• At least 4 years of experience in HR Operations, Employment Operations, payroll administration, or a related field
• At least 1–2 years of experience leading a team or coordinating operational processes
• Practical knowledge of employment contracts, EOR contracts, and service agreements, including how their administration differs
• Experience coordinating employment processes across multiple countries or legal entities, including work with external providers
• A track record of improving operational processes, with the ability to spot issues, prioritize changes, and follow through on implementation
• Familiarity with HRIS and ERP systems
• Strong organizational skills and attention to detail, with confidence managing recurring deadlines and sensitive documentation
• Clear communication skills and the ability to guide colleagues, explain processes and handle complex cases thoughtfully
• Confidence working cross-functionally with Finance, employees, contractors, managers and external providers
• Professional English and Russian for day-to-day written and verbal communication
• Basic Excel skills, including lookup functions (e.g., VLOOKUP or XLOOKUP)
   

Nice to have:

• Experience with HiBob and 1C
   

Our Benefits:

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

We are an ambitious, fast-growing iGaming company delivering high-quality entertainment and an exceptional player experience across Tier 1 and Tier 2 European markets. As we scale, we are looking for a commercially minded Head of Customer Support & Success to build and lead a function that does more than answer tickets. It will protect player satisfaction, drive deposits and retention, and operate as a revenue-generating part of the business.

Your Mission

You will own the design, leadership and continuous optimisation of our Customer Support & Success operation. You will combine lean processes, hands-on AI and automation, and data-driven player engagement to deliver faster, better service at scale.

Your Key Responsibilities

Leadership & Operations

• Build and manage a lean, technology-driven, multilingual Customer Support department, with full ownership of structure, processes and performance.
• Recruit, train, mentor and quality-check agents and team leads. Establish performance management, retention and personal and departmental KPI baselines.
• Build strong, business-oriented collaboration with Platform, Development, BI, Marketing, Promo, Product and third-party partners.
• Design and implement transparent support procedures, policies and standards.

Commercial Processes

Launch, review and refine the processes covering:

• Sales and deposit conversion via Live Chat, Phone, SMS and Messenger Apps, including payment method suggestions, failed-deposit resolution and KYC collection
• Player onboarding and activation, and pre-VIP / VIP reach-outs
• Upsell and cross-sell, with scripts and coaching, in coordination with Marketing, Promo and Product
• Player reactivation, retention and loyalty workflows
• Emergency and non-standard situation handling
• Critical issue reporting, escalation and resolution
• Product reputation: monitoring social media and review platforms

Technology, AI & Automation

• Implement and configure Live Chat, ticketing and omni-channel CRM systems that pool player data for effective service.
• Hands-on implementation of automations, support bots, multilingual self-service guides and AI-driven support solutions to handle critical load.
• Introduce AI-based QA of service quality.
• Develop player profiling, data-driven personalisation and new engagement and re-engagement formats. Contribute to UX/UI and product development through player research and feedback.

Knowledge, Measurement & Reporting

• Create and maintain a knowledge base for onboarding, training and daily operations, with documented workflows for internal procedures and external collaborations.
• Define, monitor and report main and secondary KPIs, plus department-level business-impact metrics, with transparent tracking of initiatives and their financial outcomes.

• Partner with BI on reliable reporting and data-informed decision-making.

   

What We're Looking For

• Proven leadership in Customer Support / Success within iGaming, ideally in European T1/T2 markets
• Track record of building and scaling efficient, tech-enabled support teams
• A commercial mindset, with experience turning support into a driver of deposits, retention and VIP development
• Hands-on experience implementing CRM, Live Chat, ticketing, telephony and omni-channel solutions
• Practical experience deploying automation, chatbots and AI tools in support operations
• Data-driven approach, with experience building KPI frameworks and business-impact reporting
• Excellent communication skills and the ability to influence cross-functional stakeholders
• Player-centric approach that balances empathy with commercial acumen
• Familiarity with best practice from leading iGaming operators is a plus
• Upper-Intermediate English; additional European languages are a bonus

Why Join Us?

• Shape the player experience of a high-growth iGaming brand
• Full ownership: build and redesign the department your way
• A real mandate to innovate with AI and automation
• Work with an international, ambitious team
• Competitive compensation plus performance-based incentives

Project Description:

Join our Development Centre in Bucharest and become a member of our open-minded, progressive and professional team. In this role you will be working for one of our world-famous clients.

The Chief Security Office (CSO) of our client comprises the Chief Information Security Office (CISO) and the Corporate Security unit. The CISO organization guarantees information security for our client.

The role resides inside the Cyber Hygiene Engineering team within CSO. The team is responsible for developing and maintaining security solutions that improve the organization's security posture through automation, cloud security, vulnerability management, and application security.

We are looking for a Python-focused AI and data science engineer to help design, build, and improve practical AI automation workflows. This role is suited for someone who can combine strong software engineering discipline with applied machine learning, data analysis, and LLM-based tooling.

On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.

Responsibilities:

• 4-5 years+ of experience

• Design, build, and maintain Python-based AI workflows, evaluation harnesses, and automation tools.

• Work with LLMs, AI agents, prompt pipelines, embeddings, and retrieval-augmented generation.

• Analyze structured and unstructured data to support automation, decision-making, and model evaluation.

• Create datasets, validation sets, benchmarks, and evaluation metrics for AI-assisted workflows.

• Integrate AI tools with existing business processes, internal data sources, and developer workflows.

• Improve reliability, observability, and repeatability of AI outputs.

• Document technical decisions, workflows, and assumptions clearly.

Mandatory Skills Description:

• Strong Python experience, including clean scripting, packaging, testing, and data processing.

• Practical experience using LLM APIs, AI agents, prompt engineering, or AI automation frameworks.

• Ability to design experiments, evaluate model outputs, and interpret results.

• Familiarity with notebooks, Git, virtual environments, and reproducible development workflows.

• Good software engineering habits, including tests, readable code, version control, documentation, and maintainability.

• Ability to turn ambiguous business or workflow problems into concrete technical prototypes.

Nice-to-Have Skills Description:

• Experience in a multinational environment would be a plus

Join.To.IT is a Ukrainian outsourcing IT company founded in 2012, delivering software solutions across various business domains.

We help our clients find the right product solutions even before development starts. Our Research Team conducts market and competitor research, validates product hypotheses, creates interactive prototypes, and helps clients make informed business decisions.

We are looking for a Business Analyst who thinks like a product consultant, actively uses AI tools, and focuses on creating real business value for clients.

Responsibilities

• Analyze client business needs and translate them into clear requirements
• Conduct Product Discovery, Benchmark Research, and Business Research
• Analyze competitors, markets, and successful digital products
• Prepare User Stories, Use Cases, Acceptance Criteria, and project documentation
• Collaborate with UX/UI Designers on clickable prototypes and product hypothesis validation
• Use AI tools for research, analysis, documentation, and prototyping
• Participate in presales, project estimation, and preparation of client proposals
• Collaborate with Developers and QA throughout product implementation
• Validate implemented functionality against business requirements
• Proactively suggest product improvements and new solutions that create business value

Requirements

• 2+ years of commercial experience as a Business Analyst
• English — Upper-Intermediate (B2+)
• Hands-on experience with Product Discovery, requirements gathering, and competitor/market research
• Ability to analyze business processes and propose solutions, not just document requirements
• Experience with User Stories, Use Cases, Acceptance Criteria
• Experience with Figma and understanding of clickable prototyping
• Confident use of AI tools such as ChatGPT, Claude, Gemini, Lovable, or similar
• Understanding of SDLC and Agile/Scrum
• Strong analytical and communication skills, proactivity, and ownership

Nice to Have

• Experience in an outsourcing company and/or presales
• Knowledge of BPMN and UML
• Experience with Customer Journey Maps, User Flows, or Product Vision
• Experience with AI prototyping tools such as Lovable, Bolt, v0, Figma AI, or similar

We Offer

• Office-based work in Kyiv, near Vasylkivska metro station
• Working hours: 10:00–19:00, Monday–Friday
• Comfortable office with a shelter, Starlink, and uninterrupted power supply
• Medical insurance
• Paid vacation and sick leave
• Free gym access near the office
• Compensation for professional courses and development
• Supportive team and opportunities for professional growth

About the Role

We are looking for a Partnerships Manager to build and expand our partner network by finding new opportunities, growing relationships, and developing sustainable business channels. You will have the flexibility to explore and prioritize the partnership models you see as most promising, which may include Affiliate, Referral, Reseller, MSP/IT, Distribution, Technology, Co-marketing, Marketplace, Channel, Strategic partnerships and etc.. Ideal candidates understand B2B partnerships and are comfortable working with technical products such as hosting, cloud, servers, or infrastructure. 

Key Responsibilities

1. Partner Acquisition

• Identify and approach potential partners across relevant markets and industries
• Build and manage a pipeline of partnership opportunities
• Negotiate cooperation terms, commissions, and commercial conditions

2. Partner Development & Support

• Develop long-term relationships with partners and help them achieve strong results
• Support partners throughout onboarding, launch, and ongoing cooperation
• Help partners set up processes and effectively use available opportunities
• Work with internal teams to resolve partner issues and support joint initiatives
• Monitor partner performance and identify opportunities for further growth

Requirements

• 1+ years of experience in Partnership Management or a related B2B role, with a proven track record of building and growing successful partnerships that generate measurable business results
• Strong negotiation and relationship-building skills
• Experience identifying and approaching potential partners
• Understanding of commercial models, commissions, referral programs, or similar partnership structures
• Strong communication and presentation skills
• Analytical mindset and ability to evaluate partnership performance
• Ability to independently identify opportunities and drive initiatives
• English B2+
• Ability and willingness to understand technical products and their business value

Nice to Have

• Experience with hosting, VPS, Dedicated Servers, Cloud, SaaS, or infrastructure products
• Experience with international partners, reseller, or channel programs
• Existing network of relevant industry contacts

What We Offer

• Global market
• A mature product with proven market demand
• Flexible work system and individual approach to compensation
• Regular review of income and bonuses based on results
• Compensation of tax payments and accounting support after successful adaptation
• Monthly payments, strictly on time

Working Conditions

Format: remote, Full-time, Monday to Friday 
Schedule: 9:00 - 18:00, flexible lunch break of 1 hour between 12:00 and 15:00
Trial period: 2 - 3 months (may be completed early, retroactively)
Contract-based cooperation.

Hiring Process

• CV and cover letter review
• Call with the HR gen.
• Interview with the team
• Offer

Note: Additional steps may be required.

Note

We will only provide feedback on the results of your resume review if we decide to proceed with your application. Otherwise, your information will be stored in our database, and we will contact you if a suitable position becomes available. The review process takes up to 10 business days.