Jobs at Djinni

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be mixed shifts, from 14:00 to 22:30 Eastern European Time (EET) and from 22:00 to 6:30 Eastern European Time (EET)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

Why choose Galaktica:

• Minimal bureaucracy - we focus on results;
• Growth through coaching and structured learning;
• Opportunity to build products and launch startups;
• Personalized development paths;
• Flexible work format (remote / office / hybrid);
• Full equipment provided;
• Medical insurance or sports compensation;
• 15 days of paid vacation + unlimited sick leave and one-day offs;
• 70% compensation for foreign language learning;
• 4 corporate events per year;
• Sports activities and team events.
  
   

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.
 

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements. Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.
 

About the role:

This is an internal role focused on outreach, partnerships, and placements that improve rankings and bring relevant referral traffic. This is not a client facing role.
 

What you will do:

• You will build and execute a link acquisition plan for priority service pages, state pages, case studies, and thought leadership content
• You will find and qualify websites for outreach, focusing on relevance, quality, and real traffic
• You will run outreach campaigns to secure placements through guest posts, editor mentions, partnerships, resource pages, and digital PR angles
• You will coordinate with our writers and designers to create assets that earn links, like research posts, comparisons, templates, and tools
• You will manage our local and industry citations where relevant, and keep listings consistent
• You will monitor backlinks, anchors, and competitors, and provide weekly updates on what is working
• You will protect the domain by avoiding risky tactics and keeping everything aligned with Google guidelines
   

Requirements:

• Proven link building experience with examples of placements you secured
• Strong prospecting and outreach skills, including personalized email and relationship building
• Understanding of SEO fundamentals, including topical relevance, anchors, and avoiding harmful patterns
• Comfort using tools like Ahrefs, Semrush, Moz, or similar, and Google Search Console
• Ability to work systematically and track everything in a spreadsheet or CRM style pipeline
   

Nice to have:

• Experience with B2B services, SaaS, or software agencies
• Experience with digital PR pitches and creating link worthy content angles
• Experience supporting state localized SEO pages and local SEO citations
   

What We Offer:

• Working hours aligned with US time zones, typically 16:00—23:59 Kyiv time.
• English lessons to support clear and confident communication.
• Paid vacation and sick days.
• Fully remote work.
• Opportunities for professional growth within the team.
• Structured, personalized onboarding to help you ramp up effectively.
   

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency

About us: We are a modern provider of electronic document management solutions for businesses of various fields and industries, from small businesses to corporate companies. We transform and change the approach to working with documents between companies and teams, automating and simplifying the process of document exchange.

About the role: We’re looking for a proactive and driven Partner Development Manager to build and scale our global partner network. This role is ideal for someone with a strong background in B2B or SaaS partnerships, excited to take ownership of partnership strategy and execution from the ground up.

You’ll work directly with the leadership team, help define our partner playbook, identify and onboard new resellers, referral and WhiteLabel partners, and actively support their success.

    Key tasks:

• Build and launch a scalable partner program (reseller, referral, and white-label);
• Create and adapt partner program materials: agreements, onboarding docs, sales enablement kits, etc.;
• Conduct market research and identify high-potential regions and verticals;
• Source and engage with prospective partners (VARs, resellers, consultants, integrators);
• Lead product demos, partnership negotiations, and deal closures;
• Support partner onboarding, training, and ongoing engagement;

• Collaborate with marketing, sales, and product teams to improve partner success.

   

    Skills and required competencies:

• 3+ years of experience building and managing B2B and/or SaaS partner programs;
• Proven experience in partner acquisition and enablement;
• Excellent communication and negotiation skills;
• Fluency in English (written and verbal);
• Self-starter mindset with strong organizational and project management skills;

• Ability to work independently and adapt quickly in a fast-changing environment.

  
  What we offer: 

• Competitive base salary + performance-based bonuses;
• Flexible schedule and remote work;
• Travel opportunities (industry events, partner onboarding);
• Direct influence on international expansion strategy;
• Professional growth in a high-impact role.

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Strategic Responsibilities: 

• Be responsible for implementing and coordinating the “People Partnership” model across all teams;
• Help increase engagement, improve retention, and enhance the employee experience based on data (surveys, analysis of turnover results);
• Provide support on organizational structure, workforce planning, and talent development (assessments, succession planning);
• Participate in initiatives to shape corporate culture and promote company values.

Operational Responsibilities:

• Support performance management cycles (OKR/KPI, evaluations);
• Collaborate with managers on employee relations and day-to-day HR matters;
• Conduct exit interviews and provide practical recommendations;
• Collaborate with the recruitment department on hiring and onboarding processes;
• Provide recommendations on compensation and benefits based on market and internal data;
• Conduct employee satisfaction and engagement surveys;
• Ensure effective communication and alignment across teams.

Qualifications:

• 3+ years of experience in HRBP / HR Generalist roles within BPO, IT, or service industries;
• Experience in supporting performance management processes (OKR/KPI, evaluations) and employee relations;
• Exposure to culture initiatives, internal communications, or employee engagement activities;
• Strong communication, facilitation, and conflict resolution skills;
• Structured thinking with a hands-on, practical approach;
• Ability to multitask and work with multiple teams in a dynamic environment;
• English and Ukrainian at B2+ level.

We are looking for a Data Architect who will participate in the formation and development of Data Governance across the entire Bank. The main goal is to design and implement a comprehensive data architecture for the bank that ensures data quality, accessibility, security, and traceability (lineage) to support the Data Governance strategy, which ensures data consistency, business decision support, regulatory compliance, and maximization of data value as a strategic asset

Your future responsibilities:

• Designing target architecture: developing data models and requirements for their description
• Building data flow maps from source systems to reporting to ensure complete transparency of data origin
• Performing data profiling and analysis of the source system
• Formulating clear conclusions to support the end use of data
• Use metadata repositories to perform data and system integration impact analysis
• Participate in defining data exchange principles (ETL/ELT, Kafka, REST API) with a focus on data integrity
• Participate in the implementation of Data Quality Management (DQM): rules, monitoring, control
• Participate in the implementation of Data Governance controls in business processes and systems
• Identify data-related risks, develop and monitor a minimization plan
• Implement KPIs and OKRs for the Data Governance program
• Communicate results to key stakeholders

Your skills and experience:

• 3+ years of experience in banking or finance
• Expertise in data modeling techniques
• Strategic thinking and architectural approach
• Deep understanding of Data Governance Frameworks (DAMA-DMBOK, DCAM)
• Expertise in Data Quality, Master Data, Metadata, Data Security
• Strong analytical and problem-solving skills, as well as the ability to identify and solve complex data management issues
• Deep understanding of regulatory requirements (BCBS 239, GDPR)
• Communication skills: ability to translate complex data concepts into business-friendly language
• Familiarity with agile methodologies in a data environment

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral program with rewards for bringing in new colleagues to Raiffeisen Bank
• Social package: official employment, 28 days of paid leave, additional paternity leave, and financial assistance for parents with newborns
• Comfortable working conditions: possibility of a hybrid work format, offices equipped with shelters and generators, modern equipment. Classification: PUBLIC
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist, or lawyer; discount programs for sports and purchases; family days for children and adults; in-office massages
• Training and development: access to over 130 online training resources; corporate training programs in CX, Data, IT Security, Leadership, Agile. Corporate library • Great team: our colleagues form a community where curiosity, talent, and innovation are welcome. We support each other, learn together, and grow. You can find like-minded individuals in over 15 professional communities, reading clubs, or sports clubs
• Career opportunities: we encourage advancement within the bank across functions
• Innovations and technologies: Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Android). Data stores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink
• Support program for defenders: we maintain jobs and pay average wages to mobilized individuals. For veterans, we have a support program and develop the Bank’s veterans community. We work on increasing awareness among leaders and teams about the return of veterans to civilian life. Raiffeisen Bank has been recognized as one of the best employers for veterans by Forbes

Why Raiffeisen Bank?

• Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif’s team because for us YOU matter!
• One of the largest lenders to the economy and agricultural business among private banks
• Recognized as the best employer by EY, Forbes, Randstad, Franklin Covey, and Delo.UA
• The largest humanitarian aid donor among banks (Ukrainian Red Cross, UNITED24, Superhumans, СМІЛИВІ)
• One of the largest IT product teams among the country’s banks. • One of the largest taxpayers in Ukraine; 6.6 billion UAH were paid in taxes in 2023

Opportunities for Everyone:

• Rife is guided by principles that focus on people and their development, with 5,500 employees and more than 2.7 million customers at the center of attention
• We support the principles of diversity, equality and inclusiveness
• We are open to hiring veterans and people with disabilities and are ready to adapt the work environment to your special needs
• We cooperate with students and older people, creating conditions for growth at any career stage

Want to learn more? — Follow us on social media:

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Райффайзен Банк — найбільший український банк з іноземним капіталом. Більше 30 років ми створюємо та вибудовуємо банківську систему нашої держави.

У Райфі працює понад 5 500 співробітників, серед них одна із найбільших продуктових ІТ-команд, що налічує понад 800 фахівців. Щодня пліч-о-пліч ми працюємо, щоб більш ніж 2,7 мільйона наших клієнтів могли отримати якісне обслуговування, користуватися продуктами і сервісами банку, розвивати бізнес, адже ми #Разом_з_Україною. 

Ми шукаємо Дата Архітектора, який візьме участь у формуванні та розвитку Data Governance у масштабах всього Банку. Основна мета — проєктування та впровадження цілісної архітектури даних банку, яка забезпечує якість, доступність, безпеку та простежуваність (lineage) даних для підтримки стратегії Data Governance, яка забезпечує узгодженість даних, підтримку бізнес-рішень, відповідність регуляторним вимогам та максимізацію цінності даних як стратегічного активу.

Твої майбутні обов’язки:

• Проєктування цільової архітектури: розробка моделей даних та вимог до їхнього опису
• Побудова карт потоків даних від систем-джерел до звітності, щоб забезпечити повну прозорість походження даних
• Проводити профілювання даних та аналіз вихідної системи
• Формулювання чітких висновків для підтримки кінцевого використання даних
• Використовувати репозиторії метаданих для виконання аналізу впливу інтеграції даних та систем
• Приймати участь у визначенні принципів обміну даними (ETL/ELT, Kafka, REST API) з фокусом на цілісність даних
• Участь у впровадженні Data Quality Management (DQM): правила, моніторинг, контроль
• Приймати участь у впровадженні контролів Data Governance у бізнес-процеси та системи
• Ідентифікація ризиків, пов’язаних з даними, розробка та контроль плані мінімізації
• Впровадження KPI та OKR для Data Governance програми
• Комунікація результатів ключовим стейкхолдерам

Твій досвід та навички:

• 3+ досвід роботи в банківській або фінансовій галузі
• Експертне володіння методиками моделювання даних
• Стратегічне мислення та архітектурний підхід
• Глибоке розуміння Data Governance Frameworks (DAMA-DMBOK, DCAM)
• Експертиза в Data Quality, Master Data, Metadata, Data Security
• Сильні аналітичні навички та навички вирішення проблем, а також здатність виявляти та вирішувати складні проблеми управління даними
• Глибоке розуміння регуляторних вимог (BCBS 239, GDPR)
• Комунікаційні навички: здатність перекладати складні концепції даних на зрозумілу для бізнесу мову
• Знайомство з гнучкими методологіями в середовищі даних

Пропонуємо те, що має значення саме для тебе: 

• Конкурентна заробітна плата: гарантуємо стабільний дохід та річні бонуси за твій особистий внесок. Додатково, у нас діє реферальна програма винагороди за залучення нових колег до Райффайзен Банку.
• Соціальний пакет: офіційне працевлаштування, 28 днів оплачуваної відпустки, додатковий “декрет” для татусів, та матеріальна допомога для батьків при народженні дітей.
• Комфортні умови праці: можливість гібридного формату роботи, офіси забезпеченні укриттями та генераторами, забезпечення сучасною технікою.
• Wellbeing програма: для всіх співробітників доступні медичне страхування з першого робочого дня; консультації психолога, нутриціолога чи юриста; дисконт програми на спорт та покупки; family days для дітей та дорослих; масаж в офісі.
• Навчання та розвиток: доступ до понад 130 навчальних онлайн-ресурсів; корпоративні навчальні програми з CX, Data, IT Security, Лідерства, Agile. Корпоративна бібліотека та уроки англійської.
• Крута команда: наші колеги — це спільнота, де вітаються допитливість, талант та інновації. Ми підтримуємо один одного, вчимося разом та зростаємо. Ти можеш знайти однодумців у понад 15-ти професійних ком’юніті, читацькому чи спортивному клубах.
• Кар’єрні можливості: ми заохочуємо просування всередині банку між функціями.
• Інновації та технології. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go(infra,security), Swift (IOS), Kotlin (Andorid). Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink.
• Програма підтримки захисників і захисниць: ми зберігаємо робочі місця та виплачуємо середню заробітну плату мобілізованим. Для ветеранів та ветеранок у нас діє програма підтримки, розвивається ветеранська спільнота Банку. Ми працюємо над підвищенням обізнаності керівників та команд з питань повернення ветеранів до цивільного життя. Райффайзен Банк відзначений як один з найкращих роботодавців для ветеранів (Forbes).

Чому Райффайзен Банк? 

• Наша головна цінність — люди і ми даємо їм підтримку і визнання, навчаємо, залучаємо до змін. Приєднуйся до команди Райфу, адже для нас ТИ маєш значення! 
• Один із найбільших кредиторів економіки та аграрного бізнесу серед приватних банків 
• Визнаний найкращим працедавцем за версіями EY, Forbes, Randstad, Franklin Covey, Delo.UA 
• Найбільший донор гуманітарної допомогисеред банків (Червоний Хрест України, UNITED24, Superhumans, СМІЛИВІ) 
• Один із найбільших платників податків в Україні, за 2023 рік було сплачено 6,6 млрд гривень

Можливості для всіх: 

• Райф керується принципами, що фокусуються на людині та її розвитку, у центрі уваги 5 500 співробітників та понад 2,7 мільйони клієнтів  
• Підтримуємо принципи різноманіття, рівності та інклюзивності
• Ми відкриті до найму ветеранів і людей з інвалідністю та готові адаптувати робоче середовище під ваші особливі потреби
• Співпрацюємо зі студентами та людьми старшого віку, створюючи умови для зростання на будь-якому етапі кар’єри

About Us:
The company is an innovative game development studio at the forefront of 3D mobile game creation. Currently in the early stages of development, we are committed to designing immersive, well-crafted gaming experiences powered by our proprietary game engine. Our team is international, consisting of developers, game designers, and 3D artists from Ukraine, Austria, Slovakia, and the Czech Republic, among other countries. 

We are looking for a highly skilled C++ Developer to join our talented team and contribute to the development of our cutting-edge 3D mobile games.

Your Responsibilities:
As a C++ Developer, you will be tasked with a variety of responsibilities, ranging from server-side coding to over-the-internet communication protocols, and adapting/modifying existing 3D engines (such as o3de). Depending on your expertise, you will be involved in:

• Developing and maintaining complex C++ code for mobile game applications.
• Working on client-server interactions using TCP/IP and other over-the-internet communication methods.
• Interfacing with other languages to ensure seamless inter-language communication.
• Collaborating with our game design and 3D development teams to optimize and improve our custom game engine.
• Conducting research and development (R&D) to implement cutting-edge algorithms and features within the game engine.

• Participating in the design and implementation of 3D graphics rendering.

   

Key Requirements:
We are seeking candidates with the following qualifications:

• 5+ years of professional experience in C++ development, with demonstrated success in real-world projects.
• In-depth knowledge of C++, including the Standard Template Library (STL), and familiarity with key C++ features (at least up to C++11).
• Experience working with TCP/IP and network communications is highly desirable.
• Familiarity with 3D graphics programming is a strong advantage.
• Experience in research and development (R&D) and algorithm design is a plus.
• Game development experience is a significant asset.

Hiring Process:
We value your time and make our hiring process efficient:

1. One-hour interview with a C-level executive.
2. Reference check, which includes a brief 10-minute conversation with your previous manager or colleague.

What We Offer:
We prioritize the well-being of our team members and provide a supportive work environment with plenty of room for growth:

• A remote-first position allowing for flexibility in work location.
• A flexible work schedule that accommodates your needs.
• Competitive, high-level compensation based on your experience and contributions.
• The opportunity to work on meaningful, high-impact projects.
• Support from a loyal and appreciative management team.
• A well-backed company with strong financial stability.
• Access to an array of interesting tasks and challenges, keeping your work varied and engaging.

Join our team and be a part of creating something truly special, while contributing to a project that supports a crucial cause.

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine (Kyiv). We create comprehensive e-commerce solutions and help brands and retailers unlock the full potential of their online channels.

Due to team expansion, we are looking for a Customer Support Specialist (US market, medical field) — someone who enjoys helping customers, resolves issues quickly, and maintains high service standards.

Responsibilities:

• Communicate with customers via chats, email, phone calls (inbound & outbound), and social media.
• Proactively contact customers who have placed orders.
• Collect the necessary information to successfully complete orders and forward it to the medical department (according to the script provided)..
• Closely collaborate with the medical team to achieve shared goals.
• Provide consultations regarding services and products.
• Resolve issues and handle complaints promptly and professionally.
• Escalate important requests to relevant teams to improve technical and financial processes.
• Collect, analyze, and share customer feedback with the manager.
• Act as a key communication link between customers and internal teams.
• Maintain and update the customer database and order statuses in tracking tables.
• Participate in team calls (daily, weekly, planning meetings).
• Respond promptly to colleagues’ requests.
• Contribute to customer retention efforts, reducing refund rates and subscription cancellations.

We Offer:

• Remote work with a flexible format.
• 5 working days per week, 2 floating days off.
• Evening shifts: 3:00 PM – 12:00 AM (Kyiv time).
• Competitive salary.
• Supportive Team Lead and a friendly team environment.
• Structured onboarding and training materials.
• Career growth opportunities.
• Medical insurance (for employees in Ukraine) and work equipment (laptop).
• English speaking club, seminars, and professional development training.
• 25 paid days off (including sick leave).
• Team-building activities and corporate events in Ukraine.
• A comfortable office is available during power outages.
• Corporate psychological support program.

Requirements:

• Advanced English proficiency (C1 level), both written and spoken.
• Ability to adapt quickly to changes and remain flexible.
• Positive, empathetic, and professional attitude toward customers.
• Strong analytical skills, attention to detail, and problem-solving abilities.
• Proactive mindset and ability to provide constructive feedback.
• Ability to work with large volumes of information.
• At least 1 year of experience in a similar role.
• Experience in sales or the medical field will be considered an advantage.
• Experience with Zendesk, JIRA, and Magento will be a plus.

Would you like to work in a modern and friendly environment where your knowledge and communication skills are valued?

Join our team! Please send your CV indicating your salary expectations and English level. We look forward to meeting you!

Must-Have Skills
- 3+ years of experience in Machine Learning, Generative AI, and/or NLP.
- Expertise with LLMs (e.g., GPT-4, T5, Claude, LLaMA) and generative AI techniques.
- Proficient in Python; hands-on experience with ML frameworks such as PyTorch and LangChain, and LangGraph.
- Experience with using prompt engineering techniques to adapt LLMs effectively and/or fine-tuning LLMs using APIs like OpenAI and HuggingFace.
- Strong grasp of data structures and data transformation processes.
- Experience serving ML models as API services in production environments.
- Strong knowledge of different types of databases (SQL, noSQL, Vector, etc).
- Upper-Intermediate English (comprehensive written and verbal communication).
- Fluent Ukrainian (comprehensive written and verbal communication).
- Be familiar with Agile methodologies and Scrum.

Nice-to-Have Skills
- Experience developing AI agents with external tool integration.
- Experience with natural language-to-SQL or natural language-to-code generation systems.
- Familiarity with AWS and its computing services.
- Background in HCI, data storytelling, or user-centric AI systems.

Job Responsibilities

- Use and fine-tune large language models (e.g., GPT, LLaMA, T5).
- Engineer and optimize prompts for LLM-based workflows.
- Implement and integrate retrieval-augmented generation (RAG) and tool-augmented agents.
- Build components of an agentic system capable of multi-step reasoning.
- Stay current with advancements in LLMs, agent frameworks, and RAG techniques.
- Research and propose improvements to model performance, usability, and tuning.
- Prototype ideas for intent recognition, query synthesis, analysis, and reasoning.
- Collaborate closely with developers and other stakeholders to ensure system alignment with product and business goals.

Department/Project Description

Working with a data platform that gathers information about the appropriate company from various sources, normalizes it
according to the predefined flow, and shows it to the user as analytical dashboards. The gathered and processed information
lets the end-user decide regarding the investigated company's business state. Analytical information helps to predict the
future state of the appropriate company.

As an investor, the client provides high-value analysis and support to partner companies to identify and mitigate emerging
business challenges. Today, the process is highly manual and fragmented.

The project aims to define and bring to life a digital platform that connects client employees with relevant and meaningful
information about their portfolio holdings, enabling insights and action.

GrowthMate — a relationship-based link-building agency that helps ambitious B2B brands outrank competitors in the SEO game & generate more revenue with powerful backlinks. We provide white-hat SEO services in the direction of link-building. We do great at what we’re experts in: cold email outreach, guest posts on high-authority editorial websites & link insertions through building relationships.

Delivered thousands of juicy backlinks to Tier 1 clients from North America & Europe: SmallPDF, CloudTalk, Semrush, Modash, Community Phone, Belkins, Inbox Army, just to name a few.

Now, we’re in search of Link Building Specialist — apply & join the team to rock together! 🤘

👉 Responsibilities:

• Launching cold email campaigns and outreach prospects through Linkedin, Slack or other channels
• Searching for relevant blogs & communication with editors for guest post placements
• Launching link-building campaigns & negotiating exchanges to gather backlinks
• Working closely with content writers, creating content briefs for them, and publishing articles on SaaS/Service blogs
• Building partnerships and collaborating with other marketers & blog editors

💯 This is a fantastic opportunity for fast professional growth along with the company

👉Requirements:

• Responsibility and willingness to learn and grow
• Excellent communication skills
• English level — Upper-Intermediate (B2, C1, C2)
• Ability to think outside the box & be creative
• Experience in SEO/Content Writing/Digital marketing is a plus!

🖍️ Main tools you’ll work with: Slack, Google Sheets/Docs, Notion, Ahrefs, Trello, Woodpecker (we will teach if you don’t have experience)

 

🌈 What we offer:

• Fast professional growth, a place to bring your ideas and experiments to life
• Remote work and a flexible schedule, can combine work with studies
• Mentorship from CEO, a Senior Product Marketing Expert, and help with career growth
• Benefits Policy: we compensate 50% of expenses under our monthly budget on personal growth, health, mental activities, and everything else that will make you stronger, happier & productive!
• Competitive compensation and 25 paid vacation days per year
• A strong team of young marketing experts.
• For excellent work performance, we offer bonuses as a reward for your dedication and contributions
• Team events and truly friendly team, you’ll enjoy working with other mates
• Сorporate gifts
• Internal educational events where other top-notch professionals share their experiences & learnings with us
• We provide access to the IT Club Loyalty Program — the largest loyalty program in Ukraine
• Experience collaborating with top marketers from world-renowned companies like HubSpot, Envato, G2, and others!
• We’ve got a cozy office right in the heart of Lviv — so if you’re based in the city, you’re welcome to work from the office from time to time.

If you feel a vibe — apply for a job 🔥

We’re looking for a Graphic Designer with hands-on experience in iGaming and a strong eye for high-impact visual content. You’ll work across several product squads, supporting teams with polished icons and UI elements that shape the look and feel of our games.

If you enjoy switching between creative tasks, collaborating with different teams, and keeping a unified visual style — you’ll fit right in.

🧩 What you’ll do

• Create visual assets for in-game interfaces and branding: logos, icons, pop-ups, buttons, UI components;
• Design corporate graphic materials to support company needs (presentations, internal culture assets, employer branding, etc.);
• Produce full promo packs (banners, posters, feature highlights) for game releases and campaigns;
• Develop bitmap fonts, text styles, and typography elements based on project needs;
• Prepare assets for integration into the game engine — ensuring correct formats, resolution, and optimization;
• Maintain consistent visual quality across multiple projects and styles;
• Collaborate with producer, artists, and developers to deliver assets that match both creative and technical goals;
• Contribute fresh ideas for new games, features, and promotional content.

💎 What you bring

• 5+ years of experience as a Graphic Designer;
• Background in iGaming / slot games — mandatory;
• Strong portfolio demonstrating polished visuals, logos, UI work, and promo content
• Confident skills in Adobe Photoshop and Illustrator;
• Digital drawing and painting skills are a must;
• Basic familiarity with Figma;
• English at B1 level;
• Open-minded, collaborative mindset with readiness to take initiative.

🎁 Benefits

• 21 vacation days + 5 extra day-offs annually;
• 12 paid sick days;
• Fully remote format — work from anywhere you feel productive;
• Flexible schedule: start your day anytime between 08:00–12:00 CET;
• Fixed budget for health insurance and gym/fitness;
• We provide all required work equipment;
• Zero bureaucracy and direct communication with founders and C-level;
• Minimal meetings, async-friendly workflow;
• Startup energy: fast motion, creativity, and tight-knit communication;
• Business trips and team meetups several times per year;
• Multiple salary payout options (flexible formats);
• …And many more perks unlocked after we hit break-even.

About us: 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 

Our global team of over 9,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 

Be part of the future of iGaming with 10,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Responsibilities: Incident Response:

• Lead the investigation and response to complex security incidents, ensuring proper containment, eradication, and recovery.
• Coordinate cross-team incident response efforts, document lessons learned, and refine response strategies.
• Perform root cause analysis to determine the origin of security incidents and prevent future occurrences.
   

Security Monitoring and Optimization:

• Monitor and analyse security alerts from SIEM, EDR, and other monitoring tools.
• Fine-tune alerting systems to minimize false positives and improve detection accuracy.
• Integrate new log sources and update monitoring tools as needed to maintain comprehensive visibility.
   

Log Analysis and Correlation:

• Perform in-depth log analysis, correlating data from various sources (network, endpoints, cloud, etc.) to identify and investigate security incidents.
• Use automation and scripting to streamline log analysis processes.
   

Mentorship and Training:

• Provide mentorship to junior SOC analysts, guiding them on threat detection, analysis techniques, and incident response.
• Develop and deliver training sessions, workshops, and tabletop exercises to improve team skills and readiness.
   

Vulnerability and Threat Management:

• Facilitate, optimise, and produce reports on regular patching management process to ensure relevant patches are installed and vulnerabilities remediated according to compliance and internal requirements.
• Analyse and report/present the vulnerabilities to multiple stakeholders for remediation and prioritization.
• Assist in providing support and resolution for scanning and vulnerability remediation reporting issues.
• Maintain intelligence network to discover any reported exploits, zero-day vulnerabilities and its applicability to Organization.
• Monitor open source and commercial threat intelligence for IOCs, new vulnerabilities, software weaknesses, and other attacker TTPs.
• Ensure that system vulnerabilities (new and backlogged) across the enterprise are dealt with in an efficient and timely manner.
• Develop mitigation plans for TTPs, IoCs and Threat Advisories on vulnerabilities.
• Participating and creation of detailed Incident Reports and contribute to lessons learned in collaboration with the appropriate team.
• Knowledge of threat centric framework Cyber Kill chain and NIST Cyber Security Framework.
   

Skills:

• Implementation knowledge on SIEM technology (Sentinel/Elastic-Security/Splunk), Vulnerability management tools (NESSUS/Qualys), EDR and SOAR etc.
• Confidence with working in Linux environments and knowledge of AWS, Azure AD and Microsoft 365[E3&E5].
• Strong understanding of threat landscape in terms of the tools, tactics, and techniques of threats employing both commodity and custom malware.
• Knowledge of AWS, Azure and GCP
• Experience in Vulnerability Management and Remediation.
• Experience with tools such as Rapid7, Nessus, Metasploit, Qualys etc
• Must have the ability to work independently with minimal supervision and make sound decisions in high pressure environments.
• Aptitude for learning and applying new skills.

The Role:

We are looking for a Scrum Master to join one of our Agile Release Trains (ARTs).

In this role, you will support one or two self-organized cross-functional teams in a SAFe environment and work closely with Product Owners, engineers, fellow Scrum Masters, ART leadership, and other stakeholders.

This role is a strong fit for someone who cares about team effectiveness, delivery predictability, healthy collaboration, and continuous improvement.

Key requirements:

• 2+ years of experience as a Scrum Master
• 5+ years of experience in Agile/Scrum environments
• Strong understanding of SAFe or experience working in another scaled Agile environment (LeSS, Nexus, etc)
• Strong facilitation and communication skills
• Ability to work with team dynamics, flow, and focus team on delivery predictability and business value
• Ability to identify blockers, process gaps, and coordination issues
• Ability to navigate complexity, manage cross-team dependencies, and bring clarity in rapidly changing environments
• Proficient English (spoken and written), for meetings and stakeholder communication. Part of the interview process will be conducted in English
• Fluent Ukrainian for day-to-day collaboration with local teams.
  
  
  
  Would be a plus:
• Experience working in a SAFe setup
• Experience working closely with Product Owners and engineering teams
• Familiarity with software delivery workflows and release processes
• Experience with Notion, YouTrack, Jira, Miro, Figma, or similar tools
• Experience with flow metrics such as Cycle Time, Lead Time, Throughput
• Experience working in the financial services industry
• Agile/Scrum certifications such as CSM, PSM, or SAFe Scrum Master.
  
  
  Key responsibilities:
• Facilitation
• Facilitate team ceremonies, including refinement, planning, daily syncs, reviews, retrospectives, and PI planning
• Help the team prepare backlog items for implementation and plan realistic iteration goals
• Support productive discussions, clear decisions, and strong team alignment
• Collaboration
• Coach teams in Agile, Scrum, and SAFe principles
• Work closely with Product Owners, engineers, and stakeholders to improve clarity and coordination
• Help teams identify and address blockers, risks, and dependencies early
• Foster a team environment built on trust, transparency, and healthy communication.
• Flow & Continuous Improvement
• Help teams improve flow, delivery predictability, and sustainable ways of working
• Use team metrics to identify trends, bottlenecks, and improvement opportunities
• Support continuous improvement of team processes, collaboration, and planning quality
• Keep the focus on outcomes, not just task completion.
  
  
  What success looks like
• Team ceremonies are focused and effective
• Priorities, risks, and dependencies are visible earlier
• Planning becomes more realistic and delivery more predictable
• Bottlenecks are identified and resolved faster
• Metrics support improvement, not just reporting
• Teams become healthier, more aligned, and more self-organized over time.
  
  
  We offer:
• Friendly, mature team of middle and senior-level professionals
• Flexible working hours (start anytime between 8 AM - 12 PM depending on your daily meetings)
• Remote work, with the ability to return to the Kyiv office when possible. The Kyiv office is located in the city center - Panorama Business Center near Landscape Alley, 10 minutes from Zoloti Vorota metro station (office photos)
• Informal and approachable leadership
• A collaborative product environment focused on continuous improvement
• Support for learning and professional development
• Online English lessons
• Team-building activities and internal events
• Annual salary review
• Paid vacation and sick leave
• Corporate medical insurance from day one
• PE accounting and support
• Referral program.

We are looking for a Lead Hardware & Systems Engineer to own the full hardware domain — from system architecture through to serial production and stable field operation. You will drive our prototype to a production-ready device, coordinate mechanical and electronics engineers, and set up small-series manufacturing with potential to scale.

Responsibilities

• Architecture & Design — system hardware architecture, component and enclosure selection, thermal management, sealing, rugged design decisions, and technical specifications
• Hands-on Development — hardware bring-up, testing, verification, reliability analysis, and fault investigation
• Industrial Readiness — prototype-to-DFM/DFA transition, production documentation, contractor management, and quality control

• System Integration — integration of hardware with electronics, sensors, and antenna systems; cable architecture; field power; uptime and health monitoring

   

Requirements

• Proven experience in hardware system development
• Track record of taking a product from prototype to serial production
• Strong system architecture skills and hands-on hardware development
• Familiarity with industrial-grade or mil-tech standards
• Understanding of mechanical design and CAD tools

Nice to Have

• Experience with rugged solutions for field or industrial environments
• Background in DefenseTech, aerospace, or adjacent domains
• Familiarity with RF components or antenna systems
• English — B1+ (technical documentation, occasional communication)

What We Offer

• Real impact — your decisions directly affect the reliability of air defence systems in the field
• Full ownership of the hardware domain from day one
• Deep-tech engineering challenges that don’t exist in the civilian sector
• Office in central Kyiv, 3 minutes from the metro
• Full-time, standard business hours; some tasks may require involvement outside the usual schedule (field testing, critical updates)

We’re looking for an experienced and highly skilled Senior UI/UX Designer to join our team and work on engaging digital products.
This role requires a designer with exceptionally strong UI skills and a refined visual sense, capable of crafting visually polished interfaces and setting a high standard for design quality across the team.

Key Responsibilities:

• Prototype user flows and create wireframes of different levels of detail, testing and iterating on design solutions;

• Create visually outstanding user interfaces for web and mobile applications;

• Conduct UX research including stakeholder interviews, competitor analysis, usability testing and design audits;

• Maintain clear and effective communication with clients to understand their needs and deliver outstanding design solutions;

• Present work to clients and confidently explain and justify design decisions.

Requirements:

• 4+ years of experience as a UI/UX Designer;

• Strong portfolio with real products that demonstrates strong UI design (web + mobile);

• Experience with wireframing, prototyping, and end-to-end product design;

• Proven ability to create visually refined, aesthetically strong interfaces with excellent attention to detail;

• Knowledge of modern design trends and UI best practices;

• Excellent communication skills that allow you to collaborate effectively with team and clients;

• Ability to deliver high-quality results while managing multiple projects;

• Confident written and spoken English (B2 level or above).

Would be a plus:

• Experience mentoring designers or conducting design reviews;

• Experience with AI tools in the design workflow;

• Experience with motion design or micro-interactions;

• Mentor and support other designers, helping elevate UI quality and visual design practices within the team.

We offer:

• Transparent financial motivation;

• Remote workplace or a comfortable office in the center of Kyiv;

• 18 working days of paid leave annually;

• Unlimited sick days;

• Salary review twice a year;

• Compensation for our English-speaking club — 100%;

• Compensation for any AI tool of your choice — 100%;

• Compensation for coworking spaces — 100%;

• Compensation for gym memberships and professional courses — 50% (after the trial period);

• Compensation for any English courses — 50% (after the trial period);

• Compensation for sessions with a psychologist — 50% (after the trial period);

• Medical insurance (after the trial period).

Interview Stages:
Portfolio preview ➡️Screening Interview ➡️Technical Interview ➡️Job Offer

If you have the skills, passion, and determination we’re looking for, apply now to become part of our exciting journey ⭐️