Jobs at Djinni

 Montepro is scaling and looking for experienced Facebook Media Buyers to join our Nutra team focused on Tier 1 GEOs (primarily USA).

We are looking for buyers with real hands-on experience in Facebook Nutra who understand performance, scaling, and how to work with long funnels profitably.

What’s important for us:

• Strong experience with Facebook Ads in Nutra vertical
• Understanding of VSL funnels and advertorial approaches
• Experience scaling long sales funnels
• Ability to find and test new angles, creatives, and funnels
• Data-driven mindset and focus on ROI

Experience with niches/offers like:

• Brain Health / Memory Loss
• Weight Loss / Diet
• Blood Sugar / Blood Pressure

Your responsibilities:

• Launching and scaling Facebook campaigns
• Testing creatives, funnels, and new approaches
• Working with VSL and advertorial funnels
• Campaign optimization and traffic scaling
• Performance analysis and decision-making based on metrics

Requirements:

• 1+ year experience in Facebook Nutra (USA GEO)
• Experience working with budgets from $1000/day
• Strong understanding of funnel metrics and analytics
• Independence, ownership, and result-oriented mindset

What we offer:

• Fully built infrastructure and technical setup
• Fast launch processes and strong operational support
• Experienced team and collaborative environment
• Opportunity to scale campaigns and grow financially
• Competitive salary + performance-based bonuses
• International team with main office in Warsaw

 When applying, please send:

• Short info about yourself
• GEOs/offers you worked with
• Average spend volumes
• Cases/results you can share

Let’s discuss how we can scale together.

We are looking for a Technical Support Specialist to join our Customer Success team and provide technical support throughout the customer journey. In this role, you will assist clients during implementation, troubleshoot technical issues, support software integrations, and work closely with Product, Engineering, and QA teams to ensure a seamless customer experience. You will also contribute to improving our support processes and documentation while helping clients successfully adopt our platform.
 

Key Responsibilities:

Client Support During Implementation:

• Collect and assess technical issues from newly signed clients to ensure a smooth and efficient onboarding process;
• Lead troubleshooting meetings and provide real-time technical support via Google Meet, phone calls, and recorded training materials;
• Ensure timely resolution of implementation-related technical issues.
   

Technical Support & Client Assistance:

• Act as the first point of contact for clients experiencing technical issues;
• Manage client requests via email, phone, live chat, and CRM systems;
• Diagnose and troubleshoot technical problems, escalating complex cases to developers when necessary;
• Create and manage bug reports using CRM platforms such as Jira, Pipedrive, or similar systems;
• Collaborate closely with the QA team to reproduce, investigate, and resolve reported issues.
   

Ongoing Client Success & Engagement:

• Proactively follow up with clients to ensure continued platform usage and address potential issues;
• Assist in creating and maintaining user guides, FAQs, and other training materials to improve client self-service.
   

Requirements:

Technical & Industry Experience:

• Experience in the IT industry (client onboarding, technical support, or customer success in a B2B SaaS environment);
• Strong technical troubleshooting skills and the ability to explain complex concepts to non-technical users;
• Familiarity with CRM platforms such as Pipedrive, Jira, Zendesk, or similar systems is preferred.
   

Communication & Training Skills:

• Excellent English communication skills (C1 or higher), both written and verbal;
• Strong presentation and training skills, with the ability to conduct client sessions via Google Meet or phone.
   

Professionalism & Organization:

• Highly organized and self-motivated, capable of handling multiple tasks and shifting priorities;
• Customer-focused approach with a commitment to providing excellent service.
   

What We Offer

• Fully remote work;
• Work time from 16:00 to 00:00 (Kyiv time).
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language trainingж
• 10 days paid vacation;
• Competitive salary;
• Work in a green industry.

MOJAM is looking for an experienced VIP Account Manager who has worked with high-roller clients in gaming, doesn’t just service accounts, but owns a real portfolio of high-value players and takes responsibility for how it performs. You’ll build long-term retention strategy and actively grow client lifetime value. Sounds like a challenge just for you? Check out the details below.

We’re hiring Day Shift VIP Manager to ensure 24/7 coverage for our top-tier clients. Schedule: 2 days on / 2 days off, 10:00–22:00 (EEST).

📍 What to Do

• Own a portfolio of several VIP players and develop an individual approach for each one of them
• Decide on personal offers and rewards yourself, within set limits. Only critical cases get escalated to the Shift Lead
• Track player activity and act before they do: spot behavior changes, choose the right action, and run it
• Reach out first with offers, event updates, or a simple check-in. Don’t wait for players to message you first
• Hand over the shift to the night team so nothing gets lost. Report on what has happened, who needs a follow-up, what’s still open
• Push technical and account issues to the Support team fast, and keep the Product team in the loop on the problems your players run into most

🦸 Your Superpowers

• 2+ years managing a personal portfolio of paying clients, with at least a year on a high-value segment. Gaming VIP experience is the strongest signal, but a clear transition from Support or Account Management into VIP works too
• You’re used to your work being evaluated. Retention, reactivation, deposit frequency, LTV are familiar metrics and you know how they translate into the performance of your portfolio. In your intro, name two numbers you personally moved and how you did it
• Hands-on experience with CRM and engagement platforms (Customer.io or similar ones), ticketing tools (Intercom, LiveChat, Jira or similar ones), and analytics dashboards for segmentation
• Go beyond answering the question: anticipate what the client needs next. Communication quality is evaluated, so this isn’t just a nice-to-have
• You make decisions in non-standard situations without waiting for approval, and you take responsibility for how they turn out
• Advanced/Fluent English (required)

🤘 Bonus Points

• You are part of the CS/CS2 gaming community

• Additional language skills are a strong plus

   

 🍪 Team Perks 

• PRO&BRO team you’ll love creating new gaming universes with 
• Totally remote work from wherever you grind
• An equipment budget to upgrade your home office
• Flexible schedule with no time trackers since we just focus on results
• A performance-based bonus twice a year for every mojamer as a nod to our shared achievements 
• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
• Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding) 
• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team

• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out on our website

   

  Join us if this is all about you. We are waiting for your CV!

   

  Let’s Add More Jam Together 🚀

Viso is an outsourcing company that has been on the market for over 3 years. We’re expanding our PMO as new projects come in, so we’re looking for a Project Coordinator to join the team and help keep delivery running smoothly.

It’s a hands-on operational role for a Strong Junior who already has commercial experience in IT outsourcing — we’re building a team of A-players and looking for people with exactly that potential.

💼 What you’ll do

You’ll help keep several small projects transparent and predictable for clients and the team:

• Keep clients updated — statuses, reports, and clear communication in the cadence they expect
• Track tasks, deadlines, and developer workload; make sure daily/weekly updates happen on time
• Help developers stay unblocked — coordinate with tech experts and keep the team supported
• Handle admin: time tracking, hours / scope / SLA, and HR/finance coordination (vacations, sick leave)

• Spot risks early and flag them with a possible solution — the PM makes the final call

   

🧠 What we’re looking for

• 6+ months of experience in an IT outsourcing/outstaff company in a coordination, PM-assistant, operations, or support role
• English B2 (written) — you write client statuses, reports, and notes yourself, no translator needed. Spoken B2+ is a plus
• Basic understanding of SDLC (PR, commit, sprint, backlog, release) — you don’t code, but you follow what developers discuss
• Confident with tracking tools (Notion / Jira / Asana / ClickUp)

• Comfortable with numbers — hours, limits, SLA

   

And the traits that matter most to us:

• Ownership — you follow through on your tasks without needing reminders
• Proactivity — you raise issues early and come with a suggestion, not just the problem
• Organization — you keep your own system for deadlines and rhythm
• Clear communication — you talk to developers and clients directly, and pull out the real blocker instead of settling for “all good”
• Client-growth mindset — you get that the goal isn’t just to run a project, but to help the client and their product grow. You won’t be doing this from day one, but you keep that lens as you develop

✨ Nice to have

• Product thinking; basic BA skills (user stories, acceptance criteria)

🎁 What we offer

• 14 days paid vacation + 5 days paid sick leave; extra days off for work anniversaries and blood donation; referral program
• Hybrid / on-site, Lviv office (Stryiska St. 108) — candidates based in Lviv preferred
• Flexible start between 8:00-10:00; cozy office with coffee, fruits, sweets, and a sunny terrace
• Direct mentorship from our PM, paid English lessons, daily practice with international clients, and free internal & external courses
• A real path to grow into a Project Manager role

👤 Hiring process

1. Pre-screening form
2. HR Interview
3. Tech Interview with CEO
4. You’re in ✨

Be the force that keeps our projects moving forward 🚀 Apply now!

Job Summary

As a Software Engineer, you will review AI-generated code and compare it with how you would write the solution yourself. Your main responsibility will be to evaluate AI-generated solutions, identify mistakes, and uncover reasoning gaps.
Right now, our developers are helping other engineers who work with AI get more accurate and reliable code. So, if you’ve ever written a prompt for AI and received a great answer, there’s a chance that work done by our developers helped make that answer better.

Requirements

• 3-4 years of hands-on experience as a Software Developer on commercial projects, including B2B SaaS systems and data-heavy applications.
• Use AI tools (AI agents, Claude Code, Cursor, Codex or similar) in daily workflow.
• Experience working with existing codebases and unfamiliar repositories
• Strong experience with Node.js
• Strong knowledge of JavaScript / TypeScript
• Experience with backend frameworks such as Express.js or NestJS or Fastify
• Good understanding of REST API and backend architecture
• Experience working with databases (SQL and/or NoSQL)
• Ability to independently analyze code and identify bugs or inconsistencies
• Strong analytical and problem-solving skills
• Upper-Intermediate English (B2)

Key Responsibilities

• Work with Frontier Labs, producing training data to train Al models.
• Evaluate AI-generated code, technical solutions, and engineering approaches.
• Identify bugs, incorrect assumptions, architectural issues, and weak reasoning in AI responses.
• Test and evaluate agentic coding models designed to perform complex engineering tasks at a senior developer level.
• Compare AI-generated solutions against senior engineering standards and best practices.

Bonus:

• Computer Science or related education.
• Learning new programming languages.
• Strong understanding of algorithms and data structures.

This is not a traditional software development role. You will use your engineering expertise to analyze AI outputs, find issues in their solutions, and help train better AI systems.

We are looking for a strong Team Lead of Affiliates to join an international company operating in the Nutra vertical across European and Latin American markets.

What you’ll do

• Build, develop and manage an Affiliate team of 3–4 people
• Hire, onboard, motivate and mentor Affiliate Managers
• Develop and grow relationships with international webmasters and partners
• Scale traffic volumes and expand the partner network
• Support Affiliate Managers with launches and day-to-day challenges
• Monitor traffic performance, analyze data and optimize key metrics
• Resolve partner-related issues and maintain a high level of service
• Attend industry conferences and develop new partnerships

What we’re looking for

• 1–2+ years of experience in Nutra
• 2+ years as a Team Lead of Affiliates or comparable management experience
• Proven experience working with international markets and foreign partners
• Experience managing a team of 3+ people
• Strong expertise in working with webmasters and traffic sources
• Solid knowledge of Facebook and SEO traffic
• Strong analytical skills and a data-driven approach
• Experience with European teams/webmasters is highly preferred
• Experience with Asia, LATAM, the US or UAE is a plus
• English — B2+
• Ukrainian and Russian — C1+
• Willingness to travel to industry conferences

What we offer

• Fully remote position
• Monday–Friday, start between 09:00 and 10:00 Kyiv time
• 9-hour working day (8 working hours + 1-hour break)
• KPI linked to the team's traffic performance
• 28 paid calendar days of vacation per year
• Paid sick leave
• 5 additional days off per year
• Corporate English lessons
• Gym compensation

Role Overview
We’re looking for a Data Engineer to build and scale our modern data platform. You’ll design pipelines that ingest and transform data from key wealth management systems into Snowflake, enabling analytics, reporting, and business insights across the firm.
You’ll work closely with analytics, finance, and operations teams to ensure data is reliable, well-modeled, and accessible.

Key Responsibilities

• Build and maintain scalable data pipelines into Snowflake
• Develop transformations using dbt (modeling, testing, documentation)
• Orchestrate workflows using Prefect
• Integrate SaaS platforms using Workato
• Ingest and integrate data from portfolio, client, financial, and enterprise systems
• Design data models for portfolio, client, and financial reporting
• Ensure data quality, lineage, and governance best practices
• Optimize performance and cost in Snowflake
• Occasionally support data visualization work in Tableau

Required Qualifications

• 5+ years of experience in data engineering
• Strong SQL skills and data modeling experience
• Hands-on experience with Snowflake
• Strong experience with dbt 
• Familiarity with ETL/ELT patterns and API-based ingestion
• Experience with orchestration tools (Prefect, Airflow, etc.)
• Develop solutions using Python for data engineering, automation, API integrations, and workflow development
• Experience working with cloud platforms, preferably Microsoft Azure
• Working knowledge of Tableau for data visualization

Nice to Have

• Experience integrating financial platforms (Addepar, Morningstar, etc.)
• Knowledge of data governance and regulatory environments.
• Experience with CI/CD for data workflows
• Understanding of financial/wealth management data is a plus

With over 70 products and 3 billion installs worldwide, AIBY is at the forefront of mobile-first product development with a focus on AI technology. Innovation and team spirit are the backbones of our company, and thanks to them, we’re proud of titles like ChatOn, iScanner, ARTA, Forma, OnSkin, Plantum, and many others. At AIBY, you can enjoy the work you do while helping millions of people.

This is a build-and-own role, not a maintain-and-report one. As Head of Marketing, you’ll decide where the budget goes, which channels win, and how fast we scale web acquisition across a multi-product Business Unit. You set the strategy—nobody hands it to you.

Your portfolio: 6+ cross-platform apps across web, iOS, and Android. ChatOn, an AI chatbot assistant with 100M+ downloads, is your anchor product—one of AIBY’s flagship apps by both revenue and downloads—and you’ll keep scaling it while picking up earlier-stage products and turning them into the next ChatOn.

From day one, you’ll lead a team of up to 10 direct reports, including User Acquisition and ASO Managers, and build the performance marketing function that drives real, measurable growth for the Business Unit. You’ll report directly to the Business Unit CEO.

What you will do:

• Own Performance Marketing for the Business Unit end to end: strategy, budget, priorities, results
• Make web acquisition the main growth priority while mobile keeps growing at pace
• Decide how budget gets allocated across products, channels and geographies, and back those decisions with numbers
• Own unit economics: plan it, forecast it, hit it
• Run ASO as part of one acquisition engine, not a side function
• Hire, coach and raise the bar for your Marketing team
• Squeeze more out of every channel, audience, creative and funnel—testing never stops
• Make Creative and UA work as one team, not two
• Partner with Product and Growth on what actually moves acquisition, activation and monetization

• Build the reporting and processes that let everything scale without you in every meeting

   

What you should have:

• 5+ years in Performance Marketing, with hands-on ownership of User Acquisition for subscription-based products, both mobile and web
• 3+ years in a leadership role with direct accountability for growth metrics— revenue, CAC, ROMI
• Confirmed cases of scaling web acquisition—numbers you can talk through, not just channels you’ve touched
• Channel mastery: Google, Meta, TikTok, Applovin and beyond. You can walk into any ad account, read what’s wrong, and tell the team exactly how to fix it
• Deep understanding of unit economics, attribution, forecasting, and marketing analytics
• Experience owning significant marketing budgets, from allocation to defending the numbers behind it
• Leadership experience with direct reports—you’ve hired, mentored, and made hard calls when needed. You know what a high bar looks like, and you hold it

What we offer:

• A real slice of AIBY’s entire portfolio in your hands—6+ cross-platform apps out of 70+ across the company, anchored by the flagship app by both revenue and downloads. Mature product, proven demand, real budget. We move at scale
• Beyond that, you’ll get earlier-stage products with no fixed growth strategy yet—real space to build the approach from scratch, not just optimize someone else’s
• Competitive fixed compensation + generous performance-based bonus
• A full creative machine in-house: motion designers, graphic designers, brand, PR, influencer marketing. You orchestrate—they execute. No agency dependency
• Results-oriented colleagues committed to scaling impactful products. Your team will help you achieve the most ambitious goals
• Remote-friendly work environment with high autonomy and minimal bureaucracy

Location

AIBY is a team of strong international top talents. This role allows for either hybrid (combining in-office and remote work), fully remote or in-office work.

With over 70 products and 3 billion installs worldwide, AIBY is at the forefront of mobile and web app development with a focus on AI technology. Innovation and team spirit are the backbones of our company, and thanks to them, we’re proud of titles like ChatOn, iScanner, ARTA, Forma, OnSkin, Plantum, and many others. At AIBY, you can enjoy the work you do while helping millions of people.

As we set new goals for growth, we’re looking for a Growth Product Manager to strengthen our web direction.

What you will do:

• Analyze monetization funnel and pinpoint areas of improvement
• Find a balance between revenue generation and user retention
• Optimize and increase conversion rates (turn users into paying and loyal customers)
• Come up with optimal solutions and improve web onboarding
• Perform A/B tests; generate unique ideas and hypotheses, prepare reports showcasing results
• Cooperate closely with analytics teams and product managers

• Take part in the creation of UX wireframes and UI mockups

   

What you should have:

• 2+ years in a Growth Product Manager or Product Marketing Manager role, with a focus on B2C products (web2web/web2app funnels)
• Proven experience in optimizing conversion rates, ARPU, and LTV
• Proficiency in analytics tools (GA, Amplitude, Tableau, or similar)
• Solid understanding of unit economics and key business metrics
• Data-driven mindset with the ability to identify user pain points and turn insights into impactful solutions
• Strong collaboration skills within cross-functional teams (e.g. developers, analysts, designers, marketers)

• At least an intermediate level of English; understanding of language intricacies and specific vocabulary

   

  Will be a plus:

• Experience with payment systems (Stripe, Solid, etc.), including chargeback/refund management and improving AR
• Hands-on involvement in launching new products or funnels from scratch
• Participation in building analytics architecture and setting up event tracking

What we offer:

• A supportive atmosphere — we’re all for creativity and providing opportunities for self-fulfillment
• A transparent bonus system with clear goals and KPIs
• Working on inspiring products in a team of supportive professionals
• Opportunity to work remotely
• Medical insurance and assistance (depends on the location)
• English courses
• Sports reimbursement program
• Reimbursement of professional courses and training
• A variety of corporate events and team-building activities
• Paid vacations, sick days, and other benefits

Location

AIBY is a team of strong international top talents. This role allows for either hybrid (combining in-office and remote work), fully remote or in-office work.

Viso is an outsourcing company that has been on the market for 3 years. We’re in an active growth phase — moving into new markets and taking on bigger, more ambitious projects — and that’s exactly why we’re opening this role.

We’re looking for a Senior BDM & Growth Manager who owns the full sales cycle, brings in new clients, and works closely with the CEO to spot where we grow next. This is a hands-on role — you own deals end to end, from first call to signed contract.

🎯 The mission

Drive new business for Viso: find opportunities, run them from first call to close, and turn them into closed deals and revenue. Beyond the classic sales plan, you’ll help identify new markets, partnerships, and growth angles worth testing — and you’ll be the one running the experiments, not just proposing them.

This is a role for someone who doesn’t wait for a ready-made plan — you find opportunities on your own, form hypotheses, test them, and turn them into concrete results.

💼 What you’ll do

Full sales cycle (the core of this role)

• Run discovery and qualification calls, understand the client’s real business problem, shape a relevant offer, present the solution, lead commercial negotiations, and close deals.

   

Strategic partnerships

• Find and build partnerships that bring in clients, open access to new markets, or create new revenue opportunities.

   

A managed pipeline

• Build and grow a stable pipeline of new clients and business opportunities, and own its quality, momentum, and results.

   

Influence on strategy

• Bring market signals and ideas to the CEO and help shape where we grow next — testing new directions, segments, and offers through your own deals.

🎁 What we offer

Earnings & upside

• Fixed salary + a performance bonus that grows with your results — the more you close, the more you earn
• A transparent bonus model tied directly to the deals and revenue you bring in

What you’ll be selling

• A strong technical team behind you that delivers what you sell — you close with confidence, not crossed fingers
• Real projects and clients to reference, across clear markets and domains
• Business trips abroad on the roadmap — industry events and on-site visits to clients — as we grow into new markets

Autonomy & influence

• Direct access to the CEO — short decision loops, no bureaucracy
• A real say in which markets and directions we pursue next
• Room to grow the function — and your role in it — as results come in

The essentials

• Hybrid / on-site at our Lviv office (Stryiska St. 108)
• Flexible start between 8:00 and 10:00
• 14 days of paid vacation + 5 paid sick days a year
• Paid English lessons and development courses to keep growing
• A modern, comfortable office and a referral program

🧠 What we expect

• 3+ years in B2B Business Development / Sales in software development, IT outsourcing, AI / tech consulting, or digital product development.
• Experience running the full sales cycle and closing B2B deals yourself.
• Experience with consultative or solution selling.
• Experience working with US / UK / European markets.
• Strong negotiation skills with founders, C-level, and senior stakeholders.
• English at a level sufficient to run negotiations with international clients on your own.
• A high level of ownership — you find opportunities, not just wait for them.
• An AI-first GTM mindset.
• Based in Lviv and able to work from our office in a hybrid format.

✨ Nice to have

• Openness to business trips abroad.

👤 Hiring process

1. Pre-screening form
2. HR Interview
3. Interview with the CEO
4. Test task

→ Offer & we get to work.

Ready to drive our next wave of growth? Apply now 🚀

A potential invitation to potential minds!

4K-Soft is People. People are most important to us. People are at the heart of every connection we build. Come and join 4K-Soft, where human minds come together to pave the way for the future. We offer a variety of full-time jobs, training programs and internships. Only imagine, how you can help our company and start your career with 4K-Soft!

We are looking for a Strong Junior FullStack Web Developer.

What we expect from you:

2+- years of commercial experience:
 

• Node.js
• React
• PostgreSQL

We offer:
 

Competitive level of remuneration

Modern comfortable office or remote work

Convenient work schedule, paid vacation and sick leaves

The opportunity to grow professionally by participating in the implementation of interesting and complex projects, as well as showing personal initiative.

We are an international B2C company operating in the iGaming industry, with a focus on the US Sweepstakes Casino market. Our team brings together talented professionals who embrace challenges, think creatively, and are committed to delivering exceptional player experiences. We are actively expanding our affiliate channel and looking for an Affiliate Manager who will take ownership of developing existing partnerships, identifying new traffic sources, and increasing the volume of high-quality players.

Key Responsibilities

• Independently identify, approach, and onboard new affiliate partners.
• Source media-buying teams, affiliate teams, SEO partners, content websites, and other traffic sources.
• Identify partners primarily working with USA Tier-1 traffic.
• Reach out to potential partners through LinkedIn, Telegram, email, conferences, affiliate networks, and direct contacts.
• Manage negotiations from initial outreach to campaign launch.
• Build and expand your own affiliate partner network.
• Maintain daily communication with affiliate partners.
• Build and develop long-term partner relationships.
• Negotiate CPA, RevShare, Hybrid, and other cooperation models.
• Negotiate placement terms, traffic volumes, and traffic quality requirements.
• Coordinate and monitor changes to contracts and Insertion Orders (IOs).
• Oversee partner payments, manage invoices, and resolve payment-related issues.
• Conduct regular statistical reconciliations with partners.
• Resolve disputes related to FTD, QFTD, refunds, chargebacks, fraud, multi-accounting, and other performance indicators.
• Monitor compliance with agreed terms and placement commitments.
• Analyze partner performance and propose new commercial terms to scale high-performing traffic.

Requirements

Must-have:

• At least 1 year of experience in affiliate management, preferably in iGaming or Gambling.
• Strong understanding of affiliate marketing and key cooperation models: CPA, RevShare, and Hybrid.
• Understanding of key performance metrics: Clicks, Registrations, FTD, QFTD, CR, ROI, GGR, and NGR.
• Experience working with CRM systems, affiliate platforms, and postback configuration.
• Hands-on experience managing affiliate partnerships and conducting negotiations.
• Ability to independently negotiate and agree on partnership terms.
• Experience working with contracts, IOs, invoices, and affiliate payments.
• Experience reconciling statistics and identifying data discrepancies.
• Strong written and spoken English (B2+).
• Ability to organize your work independently and manage multiple partners simultaneously.
• Strong communication and negotiation skills.
   

Nice to Have

• Experience working specifically with the US market.
• Experience with sweepstakes casinos or a solid understanding of the sweepstakes business model.
• Experience with traffic sources such as SEO, PPC, Facebook/Meta, Google Ads, media buying, and content/organic traffic.
• An established network of affiliate partners, media-buying teams, and affiliate teams.
• Experience acquiring partners who deliver USA Tier-1 traffic.
• Experience working with large affiliate teams and direct media buyers.
• Experience attending SBC, SiGMA, Affiliate World, and other industry conferences.
• Understanding of the US iGaming and sweepstakes landscape, including state-specific restrictions.
• Experience with affiliate platforms, tracking systems, and performance analytics.
• Experience handling fraud-related issues, including multi-accounting, bonus abuse, chargebacks, duplicate accounts, etc.
   

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

🎯 Role Overview:

TrueLabel is seeking a highly skilled and experienced Senior Elixir/Phoenix Developer with a proven track record in building and scaling high-load, business-critical systems, ideally within the iGaming sector.
You will be a key contributor to our engineering team, driving the development, optimization, and deployment of robust backend services. Leveraging your expertise in Elixir, the Phoenix framework, event-driven architectures with Kafka, and modern cloud infrastructure, you will ensure our platform's scalability, resilience, and top-tier performance. This role demands a proactive problem-solver with strong architectural insights and a deep commitment to technical excellence.

⚙️ Your Tasks:

• Design, develop, and maintain high-performance, scalable backend services using PHP and the Laravel framework or Symfony;
• Lead the implementation and optimization of event-driven architectures using Apache Kafka and RabbitMQ for reliable data streaming and asynchronous processing in high-load environments;
• Optimize application performance, scalability, and fault tolerance through advanced caching strategies with Redis and other performance-enhancing techniques;
• Actively contribute totechnical design, system architecture, and integration strategies, collaborating with cross-functional teams;
• Manage the full development cycle from analyzing complex business requirements to production deployment and maintenance, ensuring end-to-end technical solutions;
• Implement and enforceclean, maintainable, and well-documented code following best practices (DDD, Clean Architecture, Design Patterns) and established coding standards;
• Participate actively in code reviews, providing constructive feedback and upholding code quality across all services;
• Proactively identify and resolve performance bottlenecks,architectural deficiencies(e.g., event loopholes), and technical debt;

• Contribute to the continuous improvement of CI/CD pipelines,automated testing(unit, integration, e2e), development processes, and observability(Grafana, OpenTelemetry).

   

👤 Our criteria:

• 5+ years of professional experience in backend development, with significant experience in a senior or lead role within high-load, distributed systems;
• Expert-level proficiency with the Laravel framework or Symfony (would be a plus)
• Mandatory hands-on experience with Apache Kafka for building and consuming event streams;
• Extensive experience with Redis for caching, session management, and performance optimization;
• Strong understanding and practical experience with RabbitMQ (or other message brokers) for asynchronous task processing;
• Proven experience in the iGaming domain or other high-traffic, real-time transaction processing environments;
• Proficiency in database design and optimization (e.g., PostgreSQL, MySQL, Clickhouse, MongoDB);
• Solid understanding of microservice architectures, RESTful API design, and modern architectural patterns (DDD, Clean Architecture);
• Experience with Docker and Kubernetes (K8s) for containerization and orchestration;
• Proficiency with Gitlab CI/CD (or similar CI/CD platforms) for automated deployments;
• Experience with monitoring and logging tools (e.g., Grafana, OpenTelemetry, ELK Stack);
• Strong problem-solving, analytical, and critical thinking skills;
• Experience in iGaming industry is required.

💼 Our offer:
 

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

• Project Description:

  We are looking for Analyst with Capital Markets experience to join the G10 Rates Risk Technology Team that is developing real time risk system. The application serves a wide variety of stakeholders such as Traders, Risk Managers and Financial Controllers and its mission is to provide accurate and timely valuations of trades and their sensitivity to market factors. The types of project undertaken by the team ranges from architecture decisions, regulatory driven, business process automation, intraday risk, to large scale risk and valuation impacting changes. This is a challenging and exciting opportunity to work within G10 Rates Risk Technology, cooperating with multiple trading desks, market risk managers and financial controllers to develop this strategically important platform.

• Responsibilities:

  - gathering business requirements from Traders and internal officers
  - creating JIRAs for developers
  - validating Risk discrepancies during UAT cycles

• Mandatory Skills Description:

  - Capital Markets experience. Understanding of Derivatives (preferably Rates)
  - 6+ years of experience in analysis
  - Understanding of Financial Markets
  - Strong communication skills, oral and written

• Nice-to-Have Skills Description:

  - Capital Market Risk
  - Java, Python, C# knowledge

• Languages:
  • English: B2 Upper Intermediate