Jobs at Djinni
9817-
· 40 views · 4 applications · 3d
Senior Recruiter (Project work)
Full Remote · Countries of Europe or Ukraine · Product · 4 years of experience · English - C2We’re looking for a senior Project Recruiter to join us on a full-time, project-based contract and manage the end-to-end recruitment process for product and engineering roles. What you’ll do Own the full recruitment lifecycle: sourcing → interviews →...We’re looking for a senior Project Recruiter to join us on a full-time, project-based contract and manage the end-to-end recruitment process for product and engineering roles.
What you’ll do
- Own the full recruitment lifecycle: sourcing → interviews → offers
- Proactively source and engage engineering and product candidates
- Conduct HR and initial screening interviews
- Coordinate interviews and hiring decisions with US-based stakeholders
- Manage recruitment operations: pipelines, scheduling, candidate communication
- Continuously improve hiring processes by bringing ideas and challenging assumptions
Push hiring forward, unblock issues, and get things done
What we’re looking for
- Senior-level recruiting experience in product / tech companies
- Proven experience hiring engineers and product professionals
- Strong, hands-on understanding of US hiring and expectations
- Fluent English; confident running live calls with US teams and candidates
- Passionate about recruitment and genuinely driven to find the right people
- Relentless, proactive, and ownership-driven
- Fast learner, adaptable, and comfortable working independently
- Availability to work US-aligned hours (12:00–20:00 or 13:00–21:00 UA time)
Compensation
Base salary + pay per hire
-
· 46 views · 11 applications · 3d
Service Desk / IT Support Engineer
Full Remote · EU · Product · 2 years of experience · English - B2We are looking for a Middle+ HelpDesk who will take ownership of all IT support operations across the company. You will handle hardware/software setup, access management, troubleshooting, and daily support for the tech and product teams. ...We are looking for a Middle+ HelpDesk who will take ownership of all IT support operations across the company. You will handle hardware/software setup, access management, troubleshooting, and daily support for the tech and product teams.
Responsibilities
1. Technical Support & Troubleshooting
• Provide day-to-day support for all employees (macOS/Windows).
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain workstations, peripherals, and office equipment.
• Monitor device health and proactively address potential issues.
2. IT Onboarding & Offboarding
• Prepare and configure devices for new hires.
• Set up accounts, access rights, and tools according to role requirements.
• Ensure secure data cleanup and access revocation during offboarding.
• Maintain onboarding documentation and checklists.
3. Access & Identity Management
• Manage user accounts across Google Workspace, ClickUp, Slack, Git, VPN, and other internal services.
• Maintain correct role-based access control (RBAC).
• Track license usage and optimize costs.
4. Systems & Infrastructure Support
• Support the CTO and engineering team with internal environments and test setups.
• Assist with integration of tools, monitoring systems, and automation scripts.
• Keep documentation updated (network diagrams, access lists, device inventory).
5. Security & Compliance
• Implement and follow security best practices (MFA, password policies, device encryption).
• Perform regular access reviews and asset audits.
• Ensure backup and recovery procedures for critical data.
6. Vendor & Equipment Management
• Manage hardware inventory and procurement.
• Coordinate with vendors (software subscriptions, equipment, hosting services).
• Track renewals, warranties, and support contracts.
Requirements
• 2+ years of experience in IT Support / HelpDesk / System Administration.
• Strong troubleshooting skills: hardware, software, networks, VPN.
• Experience with Google Workspace, Slack, project management tools, and common SaaS platforms.
• Understanding of network basics (DNS, DHCP, NAT, firewalls).
• Experience managing access, licenses, RBAC.
• Ability to work independently and handle a wide range of requests.
• English: B2 or higher.
Nice-to-have
• Experience supporting engineering teams (Git, CI/CD, dev tools).
• Experience with MDM solutions (Jamf, Intune, Kandji, etc.).
• Understanding of cybersecurity basics.
• Experience in fast-growing startups or iGaming companies.
More -
· 81 views · 34 applications · 3d
DevOPs
Full Remote · Countries of Europe or Ukraine · Product · 5 years of experience · English - B2We are looking for a DevOps Engineer. This role combines broad architectural responsibility with deep hands-on work across infrastructure, cloud, Kubernetes, and CI/CD, and includes technical leadership of complex, end-to-end...We are looking for a DevOps Engineer.
More
This role combines broad architectural responsibility with deep hands-on work across
infrastructure, cloud, Kubernetes, and CI/CD, and includes technical leadership of complex,
end-to-end solutions.
Responsibilities
- Design, build, and maintain on-prem and cloud infrastructure architecture.
- Manage and operate Kubernetes clusters at scale.
- Design and implement CI/CD pipelines and Infrastructure as Code.
- Own monitoring, logging, alerting, and overall observability.
- Continuously improve system performance, scalability, stability, and resilience.
- Troubleshoot complex production issues across networking, Kubernetes, cloud, and
application layers.
- Collaborate closely with development, SRE, and operations teams to identify
bottlenecks and improve software delivery processes.
- Implement best practices in security, access control, and compliance.
- Contribute to technical leadership, architectural decision-making, and team guidance.
Requirements
- 5+ years of experience in software development and/or infrastructure roles
- Strong hands-on experience in production environments.
- Proven experience with Kubernetes, Helm, and Docker.
- Deep experience with cloud platforms, including design, build, deployment, and
ongoing operations.
Hands-on experience building CI/CD pipelines and working with Infrastructure as
Code.
- Strong understanding of distributed systems and microservices architecture.
- Experience working on mission-critical systems, such as fintech, payments, gaming, or
banking platforms.
- Ability to work under pressure, solve complex problems, and take end-to-end
ownership.
- High-level English communication skills, both written and verbal.
- Proactive mindset, independence, and fast learning ability.
Nice to Have
- Experience leading complex infrastructure projects, including cloud migrations.
- Experience designing and implementing disaster recovery and high availability
solutions.
- Strong knowledge of networking, security, and scaling.
- Experience with data platforms, streaming technologies, and SQL/NoSQL systems.
- Familiarity with AI and ML solutions at the infrastructure and platform level.
If you are interested in this vacancy and have the relevant experience, we look forward to receiving your resume. -
· 34 views · 2 applications · 3d
Senior Account Manager to $2500
Full Remote · Ukraine, Canada · 2 years of experience · English - B2Join our dynamic international digital marketing team where innovation and results converge. We are looking for a seasoned SEO Account Manager to lead our clients' SEO strategies and drive outstanding results in website rankings, traffic, and engagement. ...Join our dynamic international digital marketing team where innovation and results converge. We are looking for a seasoned SEO Account Manager to lead our clients' SEO strategies and drive outstanding results in website rankings, traffic, and engagement.
Key Responsibilities:
- Develop and execute effective digital marketing strategies to improve website rankings, organic traffic, and user engagement.
- Respond to client requests and lead the team in their execution.
- Collaborate with cross-functional teams including content creators, web developers, ad managers and designers to implement best practices.
- Perform detailed keyword research to identify valuable target keywords and optimize content accordingly.
- Create and manage content optimization plans that align with SEO goals and business objectives.
- Conduct thorough website audits to identify technical and content-related SEO opportunities and issues.
- Stay up-to-date with industry trends and search engine algorithms to ensure digital marketing strategies remain effective and compliant.
- Monitor and analyze website performance using SEO tools and Google Analytics to provide regular performance reports to clients.
- Communicate with clients to understand their goals, provide strategic recommendations, and address any concerns.
- Provide guidance on website structure, internal linking, and other technical aspects to improve crawlability and indexing.
Qualifications:
- Proven experience as a Marketing Account Manager in an agency setting (more than 2 years).
- Excellent command of the English language with exceptional written and verbal communication skills.
- Problem-solving attitude with a continuous learning mindset to adapt to evolving client challenges and digital marketing trends.
- Client-centric approach with the ability to manage multiple client accounts simultaneously.
- In-depth knowledge of SEO techniques, keyword research, and content optimization.
- Proficiency in using SEO tools such as SEMrush, Moz, Ahrefs, Google Analytics, and Google Search Console.
- Strong understanding of content management systems (CMS) and experience in content optimization.
- Detail-oriented with the ability to analyze data, draw insights, and make data-driven decisions.
- Strong organizational skills and the ability to meet deadlines in a fast-paced environment.
Job Type: Full-time, Permanent
More -
· 18 views · 7 applications · 3d
Java Full-Stack Team Lead
Full Remote · Ukraine · 5 years of experience · English - B2Join a team that's redefining banking technology! Our client isn't a typical Swiss bank — it's a modern financial institution focused on delivering cutting-edge online trading and financial services. Unlike traditional banks weighed down by legacy...Join a team that's redefining banking technology!
Our client isn't a typical Swiss bank — it's a modern financial institution focused on delivering cutting-edge online trading and financial services. Unlike traditional banks weighed down by legacy systems, their tech stack is lean and innovative.
The team builds products that transform complex, fragmented risk data into clear, actionable insights, enabling smarter and faster decisions to reduce risk. We focus on core business areas such as account risk and work closely with key stakeholders - Risk department, Compliance department, and the Middle Office Fraud Center — to deliver impactful solutions.
You'll be part of a Scrum team of four, collaborating daily with stakeholders through stand-ups, status updates, and Agile ceremonies. We embrace best practices and modern communication tools: Zoom, Teams, Outlook, JIRA, Confluence, and more.
We continuously evolve our solutions to atomic microservices and self-contained systems, based on dockerized environments with CI and CD.
What we offer:
Professional Growth: access to local trainings, on-demand webinars, interactive workshops, and support for conferences and certifications.
Competitive Compensation: Regular annual reviews based on your performance and professional development.
Work-Life Balance & Fun: Team-building activities, corporate events, hackathons, and a variety of engaging initiatives.
If you're proactive, creative, and ready for new challenges, join us! Together, we'll enhance product quality and optimize processes while driving innovation.Responsibilities
Overall responsibility for a team, its performance
Driving the Scrum processes, coaching the team, driving improvements
Contributing towards the technical direction of the products by being involved in technical design and delivery of components
Identifying potential risks and escalating to the manager and client
Communicating and interacting effectively with other Team Leads
Participation in meetings with the client (Stand Ups, Grooming, Planning, Demo, Retro, and other ad-hoc ones)
Requirements refinement, Sprint planning, and task estimation
Application development
Developing unit/integration tests, E2E, ensuring good development testing coverage
Lead a team of 3 developers
Participate in peer design and code reviews
Evaluate and adopt new development tools, libraries, and approaches to improve delivery quality
Skills
Must have
1+ year in Team Lead position [fresh experience during last 5 years]
At least 5+ years of proven experience in a Software Developer position
Java core, Java 11-17+ features
OOP/OOD knowledge, design patterns
HTML, CSS, JavaScript
Proven knowledge of ReactJS, Redux or Angular [2+ fresh years of proven experience]
Unit testing frameworks (JUnit, Mockito, etc.), experience of integration and E2E tests building
Spring framework, IOC
RESTfull services
Java-based application servers (e.g. Tomcat)
SQL knowledge, any RDBMS, Oracle/PostgreSQL is a plus
ORM, Hibernate in particular
CI tools experience (Jenkins)
Docker
Nice to have
Education: Bachelor's / Master's degree in computer science or computer engineering
Experience in finance/banking business domain
Unix usage experience
Kafka
Java 17+
WebSocket
TypeScript
More -
· 27 views · 9 applications · 3d
Deep Learning / Computer Vision Engineer
Full Remote · Worldwide · Product · 5 years of experience · English - B2We’re looking for a brilliant Deep Learning & Computer Vision Engineer to join our Algorithms group. What will you do? Be a researcher of the core deep learning algorithms and communicate with other researchers. Design and implement advanced algorithms...We’re looking for a brilliant Deep Learning & Computer Vision Engineer to join our Algorithms group.
What will you do?
- Be a researcher of the core deep learning algorithms and communicate with other researchers.
- Design and implement advanced algorithms to solve complex problems.
- Developing the next generation algorithms including different CNN architectures, CV algorithms and algorithms that utilize Physics in complex environment.
Requirements
- At least 5 years’ experience as a researcher and development of deployed models.
- Strong understanding in deep-learning algorithms and computer vision.
- M.Sc. in computer science, or very experienced B.Sc Degrees Online 2025 - Best Course After 12th . or Engineering, or a related technical field.
- Experience in Python & PyTorch or other machine learning frameworks and mathematical modelling.
- Good communication skills, self-motivated, proactive, flexible and passionate about learning.
- Focused on end-to-end delivery of solutions for real world scenario in challenging timeframe.
-
· 27 views · 0 applications · 3d
Video Prompt Engineer
Full Remote · Countries of Europe or Ukraine · Product · 3 years of experience · English - B2Looking for a Senior Prompt Engineer with strong visual storytelling instincts to lead cinematic AI video generation and consistent AI avatar creation. What you’ll do Build structured, reusable prompt systems (not one-off prompts) for text-to-image,...Looking for a Senior Prompt Engineer with strong visual storytelling instincts to lead cinematic AI video generation and consistent AI avatar creation.
What you’ll do
- Build structured, reusable prompt systems (not one-off prompts) for text-to-image, text-to-video, and image-to-video workflows
- Create cinematic and stylized/animated AI videos with intentional framing, lighting, motion, and consistent visual language
- Develop and maintain character/AI avatar consistency frameworks across platforms and formats
- Translate creative briefs into precise visual direction for TikTok / Instagram Reels / YouTube Shorts outputs
- Run structured testing cycles across tools/models/workflows, compare results, and continuously improve quality
- Maintain a documented prompt library (tagging, versioning, best practices)
- Collaborate with creatives, marketing, design, editing, and production to align output with brand identity
Must-have
- Strong visual literacy: composition, framing, lighting, motion, style consistency
- Experience designing scalable prompt frameworks and repeatable systems
- Solid hands-on work with generative AI tools (e.g., OpenAI, Claude, Midjourney, Flux, Kling, Higgsfield, Runway, etc.)
- Strong prompt engineering skills across image/video generation workflows
- Experience with AI avatars / character consistency systems
- Organized, methodical, experimentation mindset
- Understanding of short-form social content pacing and platform aesthetics
Nice-to-have
- Filmmaking / cinematography / directing / video production background
- Knowledge of camera language: lenses, shot sizes, camera movement, DOF, handheld vs static feel
- Ability to “speak production” and translate it into prompts that reliably produce the intended shots
- Experience with animated/illustrated styles or character-driven storytelling
- ComfyUI workflows (node-based pipelines), automation, scalable content systems
- Fine-tuning / LoRA (Flux/LoRA) for brand-specific styles/characters; understanding how model choice/workflow impacts output
Growth path
- Own the cinematic AI video + avatar systems end-to-end
- Lead advanced AI content pipeline design and workflow automation
- Become the internal go-to expert for AI video creation, avatars, and visual storytelling systems
More -
· 118 views · 18 applications · 3d
Senior DevOps Engineer - Ukraine and Europe location
Full Remote · Countries of Europe or Ukraine · 3 years of experience · English - B2We are seeking a DevOps Engineer experienced with Microsoft Azure and cloud automation. 3+ years’ hands-on DevOps and cloud infrastructure experience is required, including Kubernetes, Docker, CI/CD setup, scripting (PowerShell/Bash/CLI), and IaC tools...We are seeking a DevOps Engineer experienced with Microsoft Azure and cloud automation. 3+ years’ hands-on DevOps and cloud infrastructure experience is required, including Kubernetes, Docker, CI/CD setup, scripting (PowerShell/Bash/CLI), and IaC tools (Terraform, ARM/Bicep). Azure certifications and security knowledge are a plus.
Requirements:- Minimum 3 years of hands-on experience in a DevOps or similar role
- Strong proficiency with Kubernetes and Docker
- Practical experience with Microsoft Azure, including Azure DevOps, Azure Networking, Azure Kubernetes Service (AKS), and Azure Security
- Demonstrated expertise with Infrastructure as Code tools (Terraform, ARM templates, Bicep)
- CI/CD pipeline development and automation experience
- Scripting ability (PowerShell, Azure CLI, Bash)
- Familiarity with monitoring and logging best practices
- Upper-Intermediate English or above
Your future role:
- Develop and maintain automated deployment and infrastructure management processes.
- Implement and support CI/CD pipelines and configuration management tools.
- Manage and optimize cloud environments (AWS, Azure, or GCP).
- Support containerization and orchestration using Docker and Kubernetes.
- Collaborate with cross-functional teams to improve system stability and delivery speed.
- Troubleshoot infrastructure and deployment issues to ensure continuous service availability.
-
· 29 views · 4 applications · 3d
Senior AWS DevOps Engineer (IRC283618)
Full Remote · Ukraine · 5 years of experience · English - B2Job Description Must have: Good knowledge in AWS Public Cloud: ECS, databases (MS SQL, Dynamo DB, ElastiCache), Lambda Functions, OpenSearch, API Gateways, Virtual Machines (Linux/Windows), VPC Good knowledge in automation and configuration management...Job Description
Must have:
- Good knowledge in AWS Public Cloud: ECS, databases (MS SQL, Dynamo DB, ElastiCache), Lambda Functions, OpenSearch, API Gateways, Virtual Machines (Linux/Windows), VPC
- Good knowledge in automation and configuration management (Terraform, Packer and similar tools)
- Good knowledge in scripting with PowerShell
- Basic knowledge in networking (TCP/IP, NAT, SSH, Firewall, Switch)
- Experience in building CI/CD pipelines - GitLab CI (preferred)
- Intermediate English (read, write technical documentation)
Nice to have:- Good knowledge in administration of Windows OS
- Knowledge in administration of Linux OS
- Knowledge in Docker containerization
- Datadog monitoring solution
- Certifications in AWS, Terraform, Datadog
Job Responsibilities
- Develop, maintain, and support cloud-native software systems
- Cloud infrastructure/software monitoring
- Change and incident management
- Customer problem management
- Collaborate with R&D teams to ensure a smooth and efficient software development process
- Create and support technical documentation
- 3d tier applications support
- Perform a wide variety of technical and administrative duties in overall systems design and delivery
Department/Project Description
GL Healthcare Division Program is looking for a DevOps Engineer to join the Reliability Engineering team responsible for the mission-critical medical data processing systems infrastructure development and operation.
We have a trustful relationship with the Client, a multi-national MedTech corporation we have been cooperating with for 20 years.
You will be a part of a Team of experienced DevOps and SysOps engineers working for multiple Client's Operations projects, who are always ready to consult and help.
More -
· 41 views · 9 applications · 3d
Senior Java Developer
Full Remote · Ukraine · 5 years of experience · English - B2One of the world's largest providers of products and services to the energy industry has a need to develop and support enterprise information system in Oil & Gas domain. Product being developed is a cloud solution for interpretation of geological and...One of the world's largest providers of products and services to the energy industry has a need to develop and support enterprise information system in Oil & Gas domain.
Product being developed is a cloud solution for interpretation of geological and geophysical data. Project is based on SCRUM methodology.
Our project is stable, long-term and constantly adopts new technologies such as newest Java and Eclipse RCP versions, cloud and GPU computing, microservices architecture and other innovative frameworks.
Work supposes close cooperation with Customer team located in Houston and following Agile principles.
Our team is senior, supportive and friendly.Responsibilities:
• Collaborate closely with geophysicists, data scientists, and software engineers to
translate scientific domain requirements into robust on-prem or Cloud software
solutions.
• Design, develop, and maintain high-performance applications for geophysical and
geological data analysis, interpretation and visualization (e.g., seismic, horizon,
fault, velocity model, etc.)
• Present architectural designs and technical proposals to the architecture review
board.
• Ability to break down development tasks and lay out clear implementation
roadmaps.
• Implement and optimize computation algorithms
• Design and develop both thin and thick client applications that interact with cloud-
based microservices.
• Ensure high code quality through unit testing, code reviews, security hardening and
continuous integration with other domain tools
• Provide technical support and lead user troubleshooting sessions to resolve issues
and ensure smooth operation of DSG application.
• Mentor junior developers and actively contribute to architectural and
implementation decisions.
• Embrace Agile/Scrum methodologies, delivering and demonstrating working
solutions at the end of each sprint
• Stay current with emerging technologies and trends in geophysical computing and
software development.Mandatory Skills Description:
5+ years in Java development
Strong Java Core knowledge
-
· 57 views · 15 applications · 3d
2D Animator / Motion Designer
Full Remote · Countries of Europe or Ukraine · Product · 1 year of experience · English - NoneLight Apps Group is looking for a creative 2D Animator / Motion Designer who is excited to turn ideas into engaging explainer and story-driven animated content for marketing and product use. You don’t have to come from a big studio — what matters most is...Light Apps Group is looking for a creative 2D Animator / Motion Designer who is excited to turn ideas into engaging explainer and story-driven animated content for marketing and product use.
You don’t have to come from a big studio — what matters most is your visual thinking, animation skills, and ability to explain complex things in a simple, engaging way. We are launching a new direction focused on explainer and story-driven animation, so you’ll have a chance to shape the visual style, approaches, and formats from the ground up in a fast-paced yet supportive environment with minimal bureaucracy.
Location: Remote
Format: Full-time
Seniority: Middle
What you'll do
- Create short explainer and story-driven animated videos for marketing and product content
- Develop visual style, characters, and scenes from scratch
- Turn scripts and ideas into storyboards and visual storytelling concepts
- Produce 2D animation / motion design (characters, objects, UI, infographics)
- Help the team find the best visual way to explain complex ideas
- Record basic voiceovers for videos when needed
- Add simple sound design and background music (when required)
- Collaborate closely with the founder to bring ideas to life
What we're looking for
- Strong illustration skills (characters, scenes, objects)
- Experience in 2D animation / motion design
- Confidence with tools such as After Effects, Illustrator, Photoshop, and Figma (your own solid stack is enough)
- Understanding of animation principles (timing, movement, expressiveness)
- Ability to think not only “how it looks” but “how it communicates”
- Attention to detail and responsibility for final visual quality
- Ability to work with loosely defined ideas and turn them into clear visual solutions
Nice to have
- Experience with explainer or narrative animation
- Understanding of marketing, product, or digital content
- Sense of humor and ability to keep content engaging
What we offer
- A fast-growing environment with minimal bureaucracy
- Support for professional development
- 15 paid vacation days
- 15 paid sick days
- 5 paid days off
- Benefit bar
More -
· 29 views · 11 applications · 3d
IT Recruiter
Full Remote · Countries of Europe or Ukraine · Product · 3 years of experience · English - B2Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry, bringing fully-brandable and easily customizable payment software to our customers. We are looking for a results-oriented IT...Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry, bringing fully-brandable and easily customizable payment software to our customers.
We are looking for a results-oriented IT Recruiter who is passionate about talent acquisition to join our team!
Responsibilities:
- End-to-end Recruitment: Manage the full hiring lifecycle, from initial brief with Hiring Managers to offer negotiation and pre-boarding.
- Proactive Sourcing: Search for candidates effectively to build a strong talent pipeline.
- Candidate Experience: Ensure a smooth, transparent, and respectful interview process for every candidate.
- Market Intelligence: Stay updated on tech trends, salary benchmarks, and competitor moves to provide expert advice to the team.
ATS Management: Maintain a clean and organized database (we use PeopleForce).
Requirements:
- Experience: 3+ years in IT recruitment (in-house or agency).
- Tech Savvy: Good understanding of software development stacks and experience in closing tech positions (FullStack, DevOps, QA, BA, SysNet Admin, Support).
- Sourcing Skills: Proficiency in Boolean search, LinkedIn, and alternative sourcing tools.
- Communication: Strong verbal and written communication skills in English (at least Intermediate) and Ukrainian.
Adaptability: Ability to thrive in a fast-paced environment with changing priorities.
What We Offer:
- Autonomy: We trust your expertise and give you the freedom to experiment with new sourcing channels.
- Compensation: Competitive base salary.
- Growth: English lessons and internal workshops on the Fintech niche.
- Work-Life Balance: Flexible working hours and a remote-first culture.
-
· 66 views · 10 applications · 3d
Application Support Engineer to $3000
Full Remote · Ukraine · 2 years of experience · English - B2Who we are: Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries. About the Product: Bringg is an enterprise-grade last-mile delivery...Who we are:
Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.
About the Product:
Bringg is an enterprise-grade last-mile delivery platformpowering global retailers and logistics leaders. The platform processes hundreds of millions of transactions annually, using AI-driven decision-making, advanced algorithms, and distributed systems to optimize routing, dispatch, driver management, and real-time delivery tracking at global scale.
Bringg’s strong Application Support Team works closely with our customer success, ensures platform reliability under high data volume and solves complex operational challenges.
About the Role:
As an Application Support Engineer on the Bringg team, you will own end-to-end resolution of technical and product issues for large international customers.
You will work closely with customer success, solutions experts, and R&D to investigate incidents, perform root cause analysis, validate fixes, and drive improvements in a mission-critical platform, ensuring a high level of service in an operationally critical environment.Key Responsibilities:
- Respond to customer and technical support inquiries from Bringg users on Web and Mobile platforms.
- Investigate and diagnose issues using SQL queries, log analysis, and API monitoring tools.
- Manage support cases, prioritize competing incidents, and ensure timely follow-up.
- Escalate complex bugs to the R&D team with clear reproduction steps and impact assessments.
- Coordinate incident communications with internal teams and external stakeholders.
- Validate and functional-test fixes related to support cases across platform components.
- Collect customer requirements and configuration requests to inform platform enhancements.
- Monitor production performance metrics and usage reports to identify support trends.
- Create and update technical documentation and train team members and customers.
- Propose and implement improvements to support processes for efficiency and quality.
Required Competence and Skills:
- 2+ years of experience in L2 or L3 Application Support
- Strong SQL skills for data analysis and troubleshooting
- Hands-on experience with RESTful APIs and system integrations
- Experience supporting Web and Mobile applications in production environments
- Customer-facing mindset, with the ability to manage relationships under pressure
- Experience working in operationally critical, high-pressure environments, including incident management
- Fluent English, with strong written and verbal communication skills
Nice to Have:
- Experience with Postman, Salesforce or other integration/CRM tools
- Bachelor’s degree in Computer Science or a related technical field.
Why Us:
We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).
We provide full accounting and legal support in all countries we operate.
We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.
We offer a highly competitive package with yearly performance and compensation reviews.
More -
· 119 views · 8 applications · 3d
Customer Support Specialist
Full Remote · Ukraine · English - B2Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our...Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a wide range of products worldwide at a dynamic pace. The project launched in 2021, and last year we achieved a yearly growth rate of +82%. Since February 2022, we have preserved all workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.Our statement:
We’re against war and unjustified aggression;
We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;
We supplied the team with charging stations;
We continue to work together for the future of Ukraine.We are currently seeking a Customer Support Specialist to join our internal support team working with AI-powered web platforms.
This role is opened due to planned workload growth related to active product development and the launch of a new AI product. Our goal is to strengthen the team in advance, ensuring stable support quality and healthy workloads as we scale.
You’ll work with a suite of AI products focused on text-related solutions, supporting a global user base and handling functional, subscription, and billing-related inquiries.Working schedule:
— 24/7 support format, Monday–Sunday;
— 4 shifts per week, including:
— 3 day / morning shifts
— At least 1 night shift (mandatory)
— Shift rotations are planned in advance.Your future responsibilities include:
— Handling customer requests via tickets and email;
— Providing clear, structured answers regarding product functionality, subscriptions, refunds, and cancellations;
— Navigating AI-driven tools and explaining features in a simple, user-friendly way;
– Following internal workflows and quality standards;
— Maintaining high response speed while keeping quality at a strong level;
— Taking responsibility for your performance and its impact on the team;
— Being open to feedback and actively improving based on it;
— Supporting team stability during growth and scaling phases.KPI & performance expectations:
— Average target: 14–16 responses per hour (16 is the team benchmark);
— During probation, metrics are more flexible and adapted individually;
— Overall agent speed and consistency are taken into account, not just peak numbers;
— Quality score is a key long-term metric for growth and retention.Key skills:
— Ability to express thoughts clearly, concisely, and structurally;
— Strong written communication skills;
— Ability to give short, to-the-point answers without unnecessary details;
— Capacity to admit mistakes and realistically assess personal strengths and weaknesses;
— Calm and adequate reaction to feedback and clarifying questions;
— Fast learning ability and genuine interest in the product.Work with EverHelp is about:
— Fully remote work;
— 20 paid vacation days
— 10 paid sick leaves
— Health insurance
— Structured onboarding and mentoring during the first month;
— Performance-based bonuses available after the mentoring period;
— Regular salary reviews based on quality and speed metrics;
— Transparent performance expectations and feedback culture;
— Career growth opportunities within the support direction.Career growth opportunities:
— Quality Control Specialist
— Support Team LeadSubmit your resume and join our team!
More -
· 146 views · 14 applications · 3d
Senior Software Engineer (.Net)
Ukraine · 7 years of experience · English - B2About the project: We are seeking an experienced Senior .NET Engineer to join our team in developing an enterprise asset management solution. This solution is designed to boost efficiency, extend asset lifespans, and reduce operational and maintenance...About the project:
We are seeking an experienced Senior .NET Engineer to join our team in developing an enterprise asset management solution. This solution is designed to boost efficiency, extend asset lifespans, and reduce operational and maintenance costs. It offers advanced features that transform asset management into a competitive advantage for companies worldwide.
Requirements:
7+ years of professional software development experience, including 5+ years working with .NET (C#)
Strong proficiency in modern design patterns and software architecture principles
Proven hands-on experience with AWS services
Familiarity with AWS IoT
Solid understanding of object-oriented programming concepts and coding standards
Strong experience with relational databases, ideally MySQL
Experience with integration and performance testing
High level of accountability, autonomy, and ownership in delivering quality code
Strong problem-solving and communication skills
Upper-Intermediate English level or higher
Would be a plus:
Familiarity with GitHub Actions
Experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation)
Experience or strong understanding of cloud-to-on-premise infrastructure migration
Understanding of cloud-native and event-driven architectures
Experience with security vulnerability scanning
Master’s degree in Computer Science, Engineering, or a related field
Responsibilities:
Develop high-quality, testable, and performant software using Agile methodologies
Collaborate closely with a distributed team, including engineers based in Florida, USA
Contribute to the planning and execution of infrastructure migration from AWS to an on-premise environment
Proactively contribute to code quality, technical discussions, and architectural decisions
Troubleshoot and resolve technical issues efficiently and independently
More