Jobs at Djinni

Remote | Full-time 

ELVTR is an online education company offering live courses led by industry experts and senior executives. Our Ukrainian engineering team builds internal systems, AI tools, operational platforms, and product improvements used across the company.

We need a hands-on IT Project Manager who can make technical delivery clear, visible, and dependable. You will work directly with our CTO and coordinate engineers and business stakeholders from the first request through release, rollout, and adoption.

This is not a Product Manager, Scrum-only, Engineering Manager, Head of Delivery, or administrative role. You will own delivery mechanics, but not product priorities, architecture, technical estimates, or people management.

What you will do

• Keep Asana accurate across every initiative and request, including minor tickets.
• Turn discussions into clear owners, milestones, dates, dependencies, decisions, and next steps.
• Clarify requirements and acceptance criteria before engineering commits to work.
• Propose and negotiate delivery plans, then track the plan confirmed by the CTO.
• Coordinate execution, testing, releases, incidents, support, rollout, and adoption follow-through.
• Surface blockers and slippage early, bring options, and escalate material risks through the agreed route.
• Follow up with business stakeholders as firmly as engineers when their decisions block delivery.
• Improve the operating process without adding unnecessary ceremony.
• Interview stakeholders and run light business analysis when a request arrives without clear requirements — you turn ambiguity into a workable spec, not just a ticket.
• Own user acceptance testing before release: confirm the delivered work actually solves the business problem it was meant to solve.

Requirements

• 2-4 years of software Project Management ownership, ideally in outsourcing or IT services.
• Fluent professional Ukrainian and strong Upper-Intermediate English, B2+ minimum; C1 preferred.
• Direct experience with UK, US, Canadian, or European clients and distributed engineering teams is  a plus.
• Experience running 2-4 workstreams or coordinating roughly 5-15 engineers, QA, design, and DevOps specialists.
• End-to-end experience from discovery or intake through production release, plus maintenance, support, or incidents.
• Comfortable interviewing stakeholders and writing requirements yourself when there's no dedicated BA.
• Practical ownership of scope, dates, dependencies, risks, change requests, and stakeholder communication.
• Strong experience with Asana, Jira, Confluence, ClickUp, Monday.com, or a similar tool.
• Enough technical fluency to discuss APIs, environments, QA, regression, deployments, rollbacks, databases, and incidents without pretending to be an engineer.
• Comfort using AI-assisted development tools (Claude Code, Cursor, or similar) to prototype small internal fixes or automations.
• Calm judgment, polite persistence, attention to detail, and comfort influencing without line authority.
• Earlier Business Analysis or QA experience is a strong advantage. 
• A technical degree, coding background, PMP, Scrum certification, or EdTech experience is optional.

Benefits

• Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses.
• Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs.
• Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement.

Why You Should Join ELVTR

• Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
• Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles from within the company.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

About Us

Altum is a Ukrainian software development company that helps startups and digital agencies across the US and Western Europe build and scale digital products. We work on diverse web projects and value initiative, responsibility, and continuous learning.

About the Role

We are looking for a Junior WordPress Developer with 1+ year of commercial experience to join our remote team.

In this role, you will work on client projects, develop and customize websites, collaborate with project managers, and gain experience with WordPress, Shopify, and Webflow.

Responsibilities

• Develop and customize WordPress websites according to project requirements.
• Work with WordPress themes, plugins, and custom functionality.
• Build and maintain websites using Shopify and Webflow when required.
• Ensure websites are responsive, optimized, and perform well across devices.
• Fix bugs and implement improvements.
• Communicate progress and updates to project managers.

Requirements

• 1+ year of experience with WordPress development.
• Knowledge of HTML, CSS, JavaScript, PHP, and MySQL.
• Understanding of WordPress architecture, themes, and plugins.
• Experience with Shopify (theme customization, basic store setup).
• Experience with Webflow (building and editing websites).
• Ability to work independently and manage tasks remotely.
• English level: A2+.

Nice to Have

• Experience with page builders (Elementor, WPBakery, Gutenberg).
• Understanding of SEO basics.
• Familiarity with Git.
• Experience working with international clients.

Recruitment Process

1. Initial Interview (up to 30 minutes)
2. Technical Interview
3. Interview with CEO
4. Final Decision

Language Requirements

• English — A2 (Elementary) or higher
• Ukrainian — Native

AI Product Engineer

The role includes both backend and frontend work, but the main focus is frontend.
 

Stack:
Backend

• Next.js (App Router) / React Server Components
• TypeScript (strict mode)
• tRPC + Zod
• PostgreSQL
• Drizzle ORM
• Auth.js
• Server-Sent Events (realtime)
• S3-compatible object storage

Frontend

• React
• TypeScript
• Tailwind CSS
• TanStack Query

Additional Technologies

• Anthropic API / AI integrations
• Microsoft Graph & Google APIs (mail/calendar)
• Docker
• Fly.io
• GitHub Actions (CI/CD)

Responsibilities:

• Build and maintain multi-tenant backend systems
• Design and enforce secure authorization and permission flows
• Develop typed API procedures and backend business logic
• Work with realtime data and event-driven flows
• Build automation, scheduling, and billing-adjacent systems
• Integrate third-party services and APIs
• Support dashboard and operational frontend features
• Optimize application performance and scalability
• Help build out automated test coverage as the platform matures

Requirements

• Strong TypeScript experience
• Good understanding of Postgres and relational data design
• Experience building backend logic and APIs
• Understanding of authentication, permissions, and security
• Comfortable working across both frontend and backend
• Actively uses AI coding tools (e.g. Claude Code, Cursor, Copilot) as part of daily workflow, and can work efficiently with AI-assisted development without sacrificing code quality

Nice to Have

• Experience with tRPC or similar end-to-end typed API layers
• Realtime systems (SSE, WebSockets)
• AI integrations
• Experience working on early-stage products with fast iteration cycles
• Mobile experience

Why to join?

• Training without prior experience. Learn full cycle sales processes in detail from the idea to closed deals.
• Mentorship of Senior Sales Manager. Collaborate with seniors, gain experience and learn best practices.
• No bureaucracy in initiating ideas. If youre a junior, it doesnt mean your ideas are not valuable. Initiate, test, fail, initiate again, do a better preparation, test and win. Proactivity is always supported.
• Quick career growth. Next opportunity — Sales Development Representative. Prove yourself and gain this position in less than 3 months. We are interested in your professional development.

What you need

• Possess an endless reserve of motivation and a strong desire to be a part of a dynamic and impactful team;
• Proactive approach to implementation of ideas;
• High level of personal responsibility;
• Upper-intermediate English skills for effective communication;
• Prior experience in lead generation or sourcing roles is advantageous.

Responsibilities

• Active leads search based on the identified ICP, both manual and automated;
• Work with automation tools such as Linkedhelper, Apollo, Instantly;
• Develop and implement effective strategies for generating high-quality leads;
• Analyze data to identify trends and opportunities for improvement in lead generation campaigns;
• Reach KPIs daily with no exceptions.

What you get

• Work from anywhere.
• Generous paid vacation, sick leaves and other beneficial perks.
• Salary reviews and career growth based on strong achievements.
• The environment designed for constant support, open communication, engaging challenges, freedom to initiate and the room for career and personal growth.
• Recruitment stages
• 1. Initial Interview — approx. 15 min.
  2. Feedback.
  3. Interview with CEO — up to 30 min.
  4. Final feedback.

Key Responsibilities

• Hardware Setup & Logistics: Mass configuration of Meta Quest headsets (2, 3, 3S, Pro), including creating Meta accounts and installing proprietary apps ("Hawk", "Luminify", and "360 Player").
• L1 Support & Onboarding: Guiding new clients through the onboarding process, assisting with initial setup, receiving incoming requests, and resolving basic user queries.
• CRM Administration: Registering new headsets in the internal system, updating device statuses, and tracking hardware assignments to specific clients or exhibitions.
• Manual & Regression QA: Executing basic test cases before product releases, verifying content performance on devices, and logging test results.

• Event Assistance: Preparing, charging, and packing equipment for exhibitions, as well as assisting during public demo sessions.

   

Required Skills

• Communication & Empathy: Ability to calmly, clearly, and simply explain technical details to B2B clients (specifically in English) and team members.
• Attention to Detail: Meticulous approach to tracking hardware in the CRM and ensuring no mandatory steps are missed during the mass setup of multiple devices.
• Structured Approach: Ability to properly document support tickets and bug reports in Jira (providing clear problem descriptions, steps to reproduce, and logs).
• Independent Troubleshooting: Capability to independently find solutions for common mechanical or system errors before escalating the issue.
   

Required Knowledge

• Meta Quest Ecosystem: Solid understanding of the Meta OS, firmware update processes, controller mechanics, and setup via the mobile app.
• QA Basics: Understanding of software testing workflows and how to correctly report bugs.
• CRM & Task Trackers: Basic experience with, or the ability to quickly learn, internal accounting systems and tools like Jira.
• Technical Literacy: Understanding of basic networking principles (Wi-Fi, hotspots), which is crucial for synchronizing VR hardware and applications.

Come and push your journey to the next level! 

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming and tech development bold in your approach, and act with integrity, we’d love for you to join our team as a Senior Fullstack Engineer. 
 

A taste of what you’ll do 
The Senior Fullstack Engineer is a technically accomplished and influential contributor within Immense Studio, bringing deep expertise across both backend and frontend disciplines to bear on the platform that underpins our game portfolio. Beyond delivery, this role helps shape how the team builds — contributing to architectural direction, setting quality standards through code review and mentorship, and taking ownership of complex, high-impact features end-to-end. The ideal candidate has a proven track record in fullstack platform development, thrives with autonomy, and is motivated by leaving things meaningfully better than they found them.
 

Engineering and architecture

• Design and deliver robust backend services, frontend UI components, data models, messaging systems, and API specifications across the studio's game platform.
• Take a leading role in architectural discussions and technology research, contributing considered, well-reasoned perspectives that help shape the platform's long-term direction.
• Translate complex functional requirements into precise, elegant technical designs that balance immediate delivery needs with sustainable long-term maintainability.
• Write high-quality, well-documented code with performance, reliability, and testability as non-negotiable standards.

Quality and technical leadership

• Work within and actively champion a test-driven development culture, taking personal accountability for the correctness and resilience of your output.
• Lead thorough peer code reviews that raise engineering standards across the team, providing specific, actionable, and constructive feedback.
• Act as a technical reference point for less experienced engineers, sharing knowledge, supporting problem-solving, and contributing to a culture of continuous learning.
• Proactively identify technical debt, architectural risks, and opportunities to improve platform quality — and drive the work to address them.

Delivery and collaboration

• Manage individual project priorities, deadlines, and deliverables with a high degree of autonomy, taking ownership of outcomes rather than just tasks.
• Work closely with QA analysts, product stakeholders, and fellow engineers to deliver features that fully meet functional, technical, and commercial requirements.
• Contribute to the identification and implementation of process and automation improvements across the development lifecycle.
• Maintain accurate, up-to-date tracking of work, issues, and progress using project management tooling (JIRA or equivalent).

Who and what we are after? 
 

• 4+ years of professional experience as a Fullstack Engineer or in an equivalent senior role, with a demonstrable track record of platform-level delivery.
• Solid backend development experience in Python, or a comparable server-side language, with the ability to design and own services from the ground up.
• Experience working with distributed systems and microservice architectures at scale.
• Ability to work independently with a high degree of autonomy, taking initiative and driving outcomes without close direction.
• Strong written and verbal communication skills in English.
• Exceptional attention to detail and a genuine, deep commitment to software quality.
• Familiarity with DevOps practices and containerisation technologies (Docker, Kubernetes) in cloud-based environments.
• Strong proficiency in JavaScript and TypeScript, with hands-on experience across modern frontend frameworks (Angular, Vue, React, or equivalent) and contemporary build tooling.

Nice to have

• Experience in C# and .NET as an additional backend capability.
• Degree in Computer Science, Information Technology, or a related discipline.
• Experience within an iGaming or online gaming platform environment.
• Background in mentoring or technically leading junior engineers within an agile team setting.

Remuneration:

up to 3050 eur gross per month

Benefits: 

— 25 days paid vacation days 

— paid public holidays in the country of residence 

— Additional marriage leave 

— Additional paternity leave 

— 5 days of paid sick leave 

— 1 volunteer day 

— Professional development support 

— Department team building activities 

— HR support 

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming and tech development bold in your approach, and act with integrity, we’d love for you to join our team as a RPA & Python Engineer. 
 

A taste of what you’ll do 
We're looking for an experienced RPA Engineer to join our automation team. In this role, you'll design, 
build, and maintain automation solutions using UiPath and Python, working closely with stakeholders 
across Casino, AML, Finance, and Tech. You'll help remove manual bottlenecks, improve operational 
efficiency, and support the wider adoption of automation across the business. 

• Working closely with departments such as Casino, AML, Finance, and Tech to understand automation needs
• Designing, building, and deploying RPA and Python-based automation solutions that reduce manual effort and operational risk
• Maintaining clear technical documentation and handover materials for every solution delivered
• Adapting quickly to shifting priorities across multiple concurrent projects
• Owning end-to-end delivery of RPA solutions, from design through to production deployment
• Presenting technical solutions to non-technical stakeholders in plain, accessible language
• Monitoring and troubleshooting live RPA bots to ensure stable, ongoing operation
• Keeping up to date with developments in automation and AI tooling, and applying them where useful
• Any other task or responsibility that may be related and/or connected to the role of RPA Engineer

Who and what we are after? 
 

• At least 3 years' hands-on experience building RPA solutions with UiPath
• Proven ability to design automation pipelines connecting multiple systems — extracting, processing, and integrating data with existing codebases (Python, Java, PHP)
• Experience deploying and supporting UiPath solutions in a live production environment
• Strong working knowledge of APIs
• Solid QA testing background, automated or manual
• At least 2 years' experience with Python automation, including APIs and Selenium
• Comfortable analysing data with Python (e.g. pandas) — desirable but not essential
• Practical experience using AI APIs (e.g. OpenAI, Claude, Gemini)
• Ability to maintain and update RPA scripts on an ongoing basis
• Experience integrating RPA workflows with Python via APIs
• Working knowledge of C#, Java, or PHP for troubleshooting and bug fixes — nice to have
• Strong problem-solving skills with close attention to detail
• Comfortable working in agile environments, managing multiple concurrent projects
• Strong communication and stakeholder management skills

Nice to have

• UiPath certification
• Bachelor's degree in Computer Science or a related field

Remuneration:

up to 3050 eur gross per month

Benefits: 

— 25 days paid vacation days 

— paid public holidays in the country of residence 

— Additional marriage leave 

— Additional paternity leave 

— 5 days of paid sick leave 

— 1 volunteer day 

— Professional development support 

— Department team building activities 

— HR support 

🚀 About MintyMint

MintyMint is a trusted tech partner helping businesses scale and modernize through custom software solutions. We focus on building products that solve real problems and create long-term value.

🌱 Junior Business Development Manager (IT)

We’re looking for someone at the start of their career who’s curious about the business side of tech.

This role is perfect for a technical graduate or junior developer who doesn’t want to code forever — and is excited about sales, communication, and building partnerships in IT.

No prior sales experience required. What matters most is your motivation, mindset, and curiosity.

✨ What You’ll Do
Support business development activities across the European market
Learn how to build and manage client relationships
Join calls, meetings, and negotiations with senior team members
Attend tech conferences, events, and networking meetups
Research companies and identify new business opportunities
Gradually grow into a full-cycle Business Development role

🧩 What We’re Looking For
Technical background or education (Computer Science, Engineering, etc.)
Strong interest in IT sales / business development
Confident communication skills and curiosity about people
English level B2+
Proactive, self-driven mindset
Strong motivation to grow in a client-facing role

➕ Nice to Have
Any experience in communication (freelance, projects, part-time roles)
Participation in tech events, hackathons, or communities
Basic understanding of how software development works

🎯 What You’ll Get
A clear path into IT Sales / Business Development
Mentorship and hands-on learning
Real exposure to clients and business processes
Opportunity to attend international conferences
Close collaboration with leadership and fast growth

We are looking for a Senior Product UI/UX Designer to join our team. Templify is a high-growth mobile/web ecosystem that helps creators and businesses produce high-quality video content using professional templates. 

Responsibilities:

• Lead visual and interaction design, delivering premium iOS experiences with native Apple patterns and polished micro-interactions
• Design emotionally engaging user experiences through motion, transitions, and delightful interactions
• Leverage AI tools (Claude, Figma AI, image/UI generators) to accelerate ideation, workflows, and production
• Own the end-to-end design process, from problem definition and user flows to high-fidelity prototypes and developer handoff
• Apply behavioral psychology principles to improve onboarding, activation, and retention
• Build, maintain, and evolve scalable design systems and component libraries
• Iterate quickly based on product data, user feedback, and business goals

• Collaborate closely with Product Managers and Engineers to ensure high-quality implementation within SwiftUI and native iOS constraints

   

Requirements: 

• 5+ years of experience designing product applications, including shipped consumer iOS products
• Deep knowledge of iOS design principles, including Human Interface Guidelines, gestures, haptics, safe areas, and light/dark mode
• End-to-end product design experience, from problem discovery through developer handoff
• Strong emotional design skills with the ability to create engaging, memorable user experiences
• Experience designing and prototyping motion, micro-interactions, transitions, and UI states
• Strong understanding of user psychology, behavioral principles, cognitive load, motivation, and onboarding retention
• Proficiency with AI design tools, including Claude, AI copilots, Figma AI, and image/UI generators
• Strong visual design skills with exceptional typography, spacing, color, and hierarchy
• Experience building and maintaining design systems and component libraries

• Ability to work in a fast-paced environment, iterate quickly, and communicate design decisions effectively

   

Strongly preferred

• Advanced prototyping in Figma and at least one motion design tool (Rive, Lottie, After Effects, Principle, or ProtoPie)
• Experience designing template-based or content creation products
• Experience working with product analytics, A/B testing, and data-informed design decisions
• Close collaboration with engineering teams and understanding of SwiftUI constraints

• Startup or small-team experience with the ability to work independently in ambiguous environments

   

Nice to have

• Experience creating App Store assets and marketing visuals
• Basic understanding of front-end technologies (SwiftUI, CSS) for animation specifications
• Illustration or brand design experience

• Proven impact on product activation or retention metrics

   

Portfolio must show

• At least one shipped iOS application, including a link and a description of individual contributions
• An end-to-end feature or user flow delivered from concept to release
• Motion design examples (video or GIF demonstrating interactions)
• Examples demonstrating emotional design decisions and the rationale behind them
• Examples of AI tools integrated into the design workflow (preferred)

We offer:

• Competitive reward for the provided services
• Collaborative and supportive team of professionals
• Partial reimbursement for English language courses
• Leave policy - 15 days of annual leave, 5 paid sick days per year
• Financial support for employees during specific life events (weddings, childbirth, etc)
• A people-focused corporate culture that prioritizes employee well-being

Our partner operates an Energy Management System (EMS) platform sitting at the intersection of physical/technical infrastructure (PLCs, inverters, telemetry) and complex energy-market realities (DSO/TSO requirements, balancing, curtailment, billing). As their engineering team scales rapidly from 3 to 10+ professionals, they need a single, highly competent hybrid PM/BA-adjacent professional to translate between the energy domain and engineering, drive delivery frameworks, and own the product backlog lifecycle — working in close, continuous partnership with the Founder.
 

Main Responsibilities

Continuous Product Discovery & Validation (30%)

– Partner continuously with the Founder to capture early-stage feature hypotheses, market signals, and commercial targets
– Lead rapid prototyping initiatives, putting feature concepts in front of diverse users and stakeholders
– Run ongoing feedback loops to ensure feature concepts hit real customer pain points and accelerate sales velocity
– Translate discovery insights directly into roadmap priorities and macro-level requirements

High-Level Backlog Ownership & PM ↔ BA Tandem (30%)

– Own and prioritize the high-level product backlog, decomposing validated milestones into structured epics
– Act as the direct operational counterpart to the Business Analyst — setting targets for spec engineering and reviewing specs for commercial alignment
– Manage operational modes: loose, fluid boundaries for Rapid Validation Mode vs. strict boundary locks for Stabilization Mode

Project Management & Delivery Execution (40%)

– Drive execution rhythm across all engineering streams (Infrastructure, Cybersecurity, Backend, Frontend, SRE) for a predictable release cadence
– Monitor development velocity against AI agentic pipeline capacity (e.g., CrewAI, LangGraph) used for boilerplate generation, UI prototyping, and test automation; justify team expansion only when automation limits are reached
– Serve as final commercial gatekeeper, verifying that features built via human-agent collaboration satisfy original business logic and user needs before release
 

Mandatory Requirements

Must-have

– 6+ years as a Technical Project/Product Manager in the energy domain or another complex, regulated domain (logistics, telecom routing, industrial automation)
– Proven track record running continuous discovery pipelines and converting B2B user feedback into strategic backlog decisions
– Spec-driven, AI-aware mindset — comfortable with contract-first development and clear high-level boundaries for both BAs and autonomous agents
– Technical fluency — can read API docs, understand data models, write baseline SQL, and communicate with engineers without an interpreter
– Professional English (B2/C1 preferred)

Nice-to-have

– Hands-on experience with workflow automation, rapid UX prototyping, or LLM agentic orchestration (CrewAI, LangGraph)
– Awareness of energy sector principles (grid topologies, balancing markets, peak shaving, telemetry)
– Exposure to regulatory/cybersecurity frameworks in critical infrastructure (NIS2, IEC 62443)
– Native Romanian fluency (regional market/regulatory context)

Red flags

– Cannot hold a meaningful architecture discussion with engineering leads
– Rigid — can’t shift between Rapid Validation Mode and Stabilization Mode
– “Process-first” management, scribe-style PM work, treating engineers as task-takers, or analysis paralysis
 

We offer

– Format: Remote
– Search geography: Moldova, Romania, Ukraine
– Direct, continuous partnership with the Founder — a central strategic role, not a downstream execution function
– High-impact position at the core of a scaling team (3 → 10+ engineers), acting as the primary filter against technical debt and requirement drift
– Exposure to a cutting-edge, AI-agent-augmented delivery paradigm (Spec-Driven Development, CrewAI, LangGraph)

B2B Sales Manager (US Market) — Remote

Do you enjoy phone negotiations, aren’t afraid of cold outreach, and want your income tied to results rather than a ceiling? Then keep reading.

Binotel is a SaaS company with 15 years of experience in business communications. We’re expanding into the US market and looking for a Sales Manager to own deals from first contact to signed contract.

What to know upfront

• You’ll sell to US-based businesses — all calls and negotiations in English with native speakers (C1+ required).
• Schedule: 3:00 PM–12:00 AM Kyiv time (aligned with the US business day).
• Fully remote.

What you’ll do

• Own the full sales cycle: discovery call → demo → objection handling → close.
• Conduct discovery calls and online meetings with US-based businesses.
• Match prospects from our product suite (Cloud PBX, Call Tracking, CRM, Online Chat, and business automation tools) to the problems they actually need solved.
• Build long-term relationships with decision-makers.
• Keep deals updated in CRM and maintain an accurate forecast.
• Hit monthly targets and KPIs.

What we’re looking for

• 1+ year in B2B sales, ideally SaaS or telecom.
• Experience with outbound / cold outreach.
• English C1+, confident on calls and in negotiation.
• Numbers-driven mindset, not process-driven.

What we offer

• 💻 Fully remote work
• 🕒 Working hours: 3:00 PM–12:00 AM (Kyiv time)
• 💰 Competitive fixed salary + uncapped commission
• 📈 Clear career growth to Senior Sales Manager and Team Lead
• 🎓 Structured onboarding and support from an experienced team
• 🚀 Established SaaS product with international expansion

About Us

NYC Glass & Window Repair is a fast-growing company specializing in residential and commercial glass, window, and door repair throughout New York City. We are looking for a highly organized and detail-oriented Remote CRM & Operations Coordinator to support our daily operations.

This position is ideal for someone who enjoys organization, data management, research, and process improvement.

Responsibilities

CRM Management

• Maintain and update all customer records in the CRM system.
• Ensure every lead, estimate, job, invoice, and follow-up is properly documented.
• Verify that technicians, estimators, and office staff complete all required CRM fields.
• Keep job statuses updated from lead through completion.
• Upload photos, contracts, permits, invoices, and other project documentation.
• Create tasks and reminders to ensure nothing is missed.
• Generate weekly reports on CRM accuracy and outstanding tasks.

Google Workspace Administration

• Maintain Google Sheets used for operations.
• Update pricing lists and supplier databases.
• Organize company documentation in Google Drive.
• Create spreadsheets and reports as requested.
• Improve existing workflows and documentation.

Supplier & Vendor Research

• Research new suppliers throughout the United States and internationally.
• Request pricing and product catalogs.
• Compare pricing, shipping times, warranties, and product quality.
• Build and maintain a supplier database.
• Identify alternative vendors to reduce purchasing costs.
• Assist with sourcing specialty glass, hardware, window parts, and building materials.

Administrative Support

• Assist the operations team with daily administrative tasks.
• Prepare reports for management.
• Monitor outstanding estimates and follow-up tasks.
• Track project progress.
• Maintain organized digital files.
• Support documentation for permits, insurance certificates (COIs), and project paperwork.
• Help develop Standard Operating Procedures (SOPs).

Quality Control

• Review CRM records for completeness and accuracy.
• Identify missing information and follow up with team members.
• Ensure company procedures are followed consistently.
• Recommend improvements to increase efficiency.

Qualifications

• Excellent written and spoken English.
• Strong organizational and time management skills.
• Exceptional attention to detail.
• Experience using CRM software (GoHighLevel, Monday.com, HubSpot, Salesforce, Zoho, or similar).
• Advanced knowledge of Google Sheets, Google Docs, and Google Drive.
• Strong internet research skills.
• Ability to work independently with minimal supervision.
• Comfortable handling multiple projects simultaneously.
• Reliable high-speed internet connection.
• Quiet home office.

Preferred Qualifications

• Experience working with construction, home improvement, or service businesses.
• Knowledge of glass, windows, doors, or building materials.
• Experience sourcing suppliers or negotiating pricing.
• Familiarity with AI tools such as ChatGPT for research and documentation.
• Experience creating SOPs and process documentation.

What We Are Looking For

We are looking for someone who is proactive, organized, and enjoys creating order from chaos. The ideal candidate takes ownership of their work, notices missing information without being asked, and continually looks for ways to improve business processes. Accuracy, reliability, and consistency are essential for success in this role.

We are looking for a highly organized, customer-focused Support Representative / Client Success Coordinator to become the communication hub between our customers, technicians, office staff, and suppliers.

This is an excellent opportunity for someone who enjoys helping people, multitasking, and keeping operations running smoothly.

Key Responsibilities

Customer Communication

• Answer incoming phone calls professionally.
• Respond to customer inquiries promptly and courteously.
• Schedule appointments and service visits.
• Confirm appointments with customers.
• Notify customers when technicians are on the way.
• Follow up after completed jobs to ensure customer satisfaction.
• Handle customer concerns professionally and escalate when necessary.

Dispatch Coordination

• Coordinate daily technician schedules.
• Dispatch technicians to service appointments.
• Monitor technician progress throughout the day.
• Inform customers of arrival times and schedule changes.
• Reschedule appointments when necessary.
• Coordinate emergency service calls.

CRM & Data Management

Maintain accurate records by updating:

• CRM
• Google Sheets
• Customer information
• Job status
• Appointment schedules
• Estimates
• Work orders
• Technician notes
• Payment status
• Supplier information

Attention to detail is essential.

Supplier Communication

Communicate with suppliers regarding:

• Glass orders
• Hardware availability
• Material lead times
• Delivery schedules
• Product pricing
• Purchase orders
• Order tracking

Follow up to ensure materials arrive on time for scheduled installations.

Administrative Support

Assist with:

• Creating work orders
• Updating job notes
• Organizing digital documents
• Tracking outstanding estimates
• Monitoring customer follow-ups
• Supporting the sales and operations teams
• Maintaining organized electronic records

Daily Responsibilities

• Answer incoming calls.
• Make outbound customer calls.
• Dispatch technicians.
• Update CRM.
• Update Google Sheets.
• Communicate with suppliers.
• Coordinate deliveries.
• Confirm appointments.
• Notify customers when technicians are en route.
• Follow up on completed projects.
• Assist with scheduling changes.
• Keep management informed of any issues affecting customer satisfaction.

Looking for a professional, customer-focused Customer Service Representative to handle incoming calls, qualify leads, schedule appointments, and provide exceptional customer service. This position is often the first point of contact for our clients and plays a critical role in converting inquiries into scheduled estimates and projects.

The ideal candidate is friendly, organized, detail-oriented, and comfortable handling a high volume of calls while maintaining excellent customer service standards.

Key Responsibilities

Incoming Calls & Lead Intake

Appointment Scheduling

Customer Communication

Lead Management

Administrative Duties

Preferred Qualifications

• 2+ years of customer service experience.
• Call center experience preferred.
• Construction,  home improvement industry experience preferred.

Requirements

• 1+ year of commercial experience in software testing.
• Hands-on experience in web and mobile application testing.
• Good understanding of software testing principles, SDLC and STLC.
• Experience with different types of testing: functional, regression, integration, smoke, sanity, exploratory and usability testing.
• Experience in creating and maintaining test documentation, including test cases, checklists and test scenarios.
• Ability to analyze requirements, identify potential risks and define test scenarios.
• Experience with bug tracking systems and writing clear, detailed bug reports.
• Basic understanding of Agile/Scrum
• Ability to work independently, pay attention to detail and take ownership of tasks.

• Good communication and teamwork skills.

   

Work Format
This position requires working remotly.

What We Offer

• Opportunity to bring your ideas to life and lead the process from testing and quality assurance to final delivery.
• 40-hour workweek with a flexible schedule.
• Competitive salary with regular compensation reviews.
• Paid vacation and sick leave.
• Friendly and collaborative team environment.
• Opportunity to work on diverse web and mobile products and grow your QA expertise.
• Professional development and opportunities to expand your technical skills.