Customer Service Representative Offline

Looking for a professional, customer-focused Customer Service Representative to handle incoming calls, qualify leads, schedule appointments, and provide exceptional customer service. This position is often the first point of contact for our clients and plays a critical role in converting inquiries into scheduled estimates and projects.

The ideal candidate is friendly, organized, detail-oriented, and comfortable handling a high volume of calls while maintaining excellent customer service standards.

Key Responsibilities

Incoming Calls & Lead Intake

Appointment Scheduling

Customer Communication

Lead Management

Administrative Duties

Preferred Qualifications

• 2+ years of customer service experience.
• Call center experience preferred.
• Construction,  home improvement industry experience preferred.